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What is Artificial Intelligence?(AIE01) | Lots of us have home assistants in our homes nowadays. They’re very clever. You can get recipes, play music, control your lights, and so much more with just a simple voice command. But home assistants are just 1 example of an amazing development in technology called artificial intelligence, or AI for short.We’ve all heard that phrase, and most people could probably give a basic explanation, but who really knows exactly what it is? Thankfully, this course will give you the insight you need, by explaining exactly what AI is and how it can be useful day-to-day.By the end of this course, you’ll be able to:•Define artificial intelligence•Identify different types of artificial intelligence•Understand how artificial intelligence can be used in our everyday livesWhy take this course?This course is suitable for everyone, particularly those who want to know more about the technology we all encounter every day. It’ll guide you through some of the different types of artificial intelligence, and how they can be used in our everyday lives in ways you might not even think of.10 mins | SCORM | Infographic | 2.50 | 07/04/2024 | 19/08/2024 |
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What is Machine Learning?(AIE02) | Smartphones are all the rage – it seems like everyone has one nowadays. But have you ever wondered how smartphones are the way they are? Like, how are they so intuitive, how each application works, and how they know what word we want when we’re typing? Well, you could ask your smartphone how it works, and it may just answer. Or better still... take this course. Machine learning is a valuable tool in the development of artificial intelligence. And it’s a lot more common than you probably think. It’s all around us, both at home and in the workplace. This course will give you a much better understanding of how it all works. By the end of this course, you’ll be able to: • Understand what machine learning is • Identify some of the most common types of machine learning • Explain how machine learning impacts our everyday lives Why take this course? Machine learning is used everywhere and will impact everyone’s life to some degree. So, it’s a good idea to know where you might come across machine learning, and how it works. This course will talk you through what machine learning is, some common types, and how it affects you and your life. 15 mins | SCORM | Infographic | 3.75 | 07/04/2024 | 26/05/2024 |
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Deep Reinforcement Learning(AIE03) | Ever wonder how those smart speakers understand you when you talk to them as if they’re people? That’s all thanks to deep reinforcement learning. Gone are the days when you ask your home assistant to turn on the kitchen light to find out you’ve accidentally ordered a bunch of cooking utensils. Deep reinforcement learning is a type of machine learning used in artificial intelligence. It’s made huge improvements to the way artificial intelligence works, and increased AI’s benefits to our everyday lives. This course will help you understand what it is and how it works. By the end of this course, you’ll be able to: • Understand how deep reinforcement learning works • Identify ways in which deep reinforcement learning is used in artificial intelligence • Recognize everyday scenarios which deep reinforcement learning has affected Why take this course? We all benefit from deep reinforcement learning in our everyday lives, even though we may not realize it. So, this course is for everyone. It’ll help to explain what deep reinforcement learning is, where it’s used, and how it benefits us. 10 mins | SCORM | Infographic | 2.50 | 07/04/2024 | 26/05/2024 |
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Harnessing the Power of AI(AIE04) | Smart technology is great. Even seemingly basic appliances can be improved with a bit of artificial intelligence. Like your fridge. Gone are the days where you have to open the door to see if you’re running low on milk. Now your fridge can tell you and then add it to your shopping list for you. Smart appliances are just 1 example of how we can use artificial intelligence to benefit our daily lives. But it’s also used in many other ways you might not have thought of. Think hospitals, the military, cars, even shopping. This course will take a look at the ways we use AI to benefit society and its potential for the future. By the end of this course, you’ll be able to: • Understand the potential of artificial intelligence to benefit society • Identify key areas in which artificial intelligence is already being used effectively • Recognize ways in which artificial intelligence may be used in the future Why take this course? These days, we’ll all encounter AI to a greater or lesser degree. So, this course is for everyone. It’ll help you understand the potential of artificial intelligence, key areas where AI is being used, and ways it could be used in the future. 10 mins | SCORM | Infographic | 2.50 | 07/04/2024 | 26/05/2024 |
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Ethics and Artificial Intelligence(AIE05) | Smart technology for the home and workplace are becoming more and more popular. It just makes our lives so much easier. All you have to do is give a command or press a button and they do the work. For example, you can install an app on your phone to control your home electronics. Select “Dim the lights.” Lights dimmed. Ask it to “Play some smooth jazz.” A beautiful sax solo plays. AI can do so much for us. But what are the ethical implications of using artificial intelligence? When technology moves so quickly, it’s hard to keep up with the ways it can affect our lives. This course will explore the ethical implications of AI and answer the most common questions. By the end of this course, you’ll be able to: • Identify the key ethical considerations to make with the use of artificial intelligence • Understand the potential ethical implications of artificial intelligence within different sectors • Describe how these implications can be addressed Why take this course? With artificial intelligence becoming increasingly common, both in the home and the workplace, everyone can benefit from knowing more about it. This course will show you some key things to consider regarding the ethics of artificial intelligence, and how these might be addressed. 10 mins | SCORM | Infographic | 2.50 | 07/04/2024 | 26/05/2024 |
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Web Design Basics(DFE01) | Have you ever found a website especially frustrating to use, either because of its overall design, lack of responsiveness, or some other reason? Web design isn’t the easiest thing to do, but it’s possible to learn how to do it well. And it’s worth learning; a well-designed website can have a major impact on the number of people who are willing to use it. And no one makes a website with the intention of no one using it.There are many different elements to web design, so it can be difficult to know where to start. But having a good grasp of the basic things to consider and steps to take can put you in a good position to start building your site. This course will take you through the basics of web design, including wireframes and responsive design.By the end of this course, you’ll be able to:• Understand the impact of effective web design• Identify key considerations for effective web design• Identify basic frameworks to help guide web designWhy take this course?Understanding the basics of web design is essential for building an effective and responsive website. The better the design, the more people will want to visit – and stay. This course provides you with an overview of the basics of web design, including basic steps – such as wireframing – and key considerations to make, like responsiveness. This course is useful for anyone wanting to design a website themselves.10 mins | SCORM | Mini Guide | 2.50 | 07/04/2024 | 30/04/2025 |
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eCommerce Design (Best Practice)(DFE02) | People shop online more and more these days, given its convenience and simplicity. But it’s easy to be put off by a badly designed online shop. From being difficult to navigate, to having an unappealing appearance, there’s a lot that can go wrong. People might choose to take their business elsewhere instead. So, if you want people to come to you, your design needs to be good. There are many things that could put a person off using a particular eCommerce site. So, there’s a lot to think about. But having a good grasp of the basic things to consider and understanding which steps to take can put you in a good position to start building your eCommerce site. This course will take you through the basics of eCommerce design. By the end of this course, you’ll be able to: • Understand the impact of effective eCommerce design • Identify key considerations for effective eCommerce design • Recognize basic frameworks to support effective eCommerce design Why take this course? Understanding the basics of eCommerce design is essential for building an effective eCommerce website. The better the design, the more people will want to visit – and stay. This course provides you with an overview of the basics of eCommerce design, including basic steps and key considerations to make, like navigation. This course is useful for anyone wanting to design an eCommerce website themselves, such as employees within a business. 10 mins | SCORM | Mini Guide | 2.50 | 07/04/2024 | 27/05/2024 |
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Principles of Effective UI Design(DFE03) | Any time you use a computer, smartphone, or anything considered a machine, you’re using its user interface, or UI. The design of the UI is a massive part of the user’s experience. If the machine is hard to use, the user isn’t going to be keen to keep using it. And there may be several different aspects to the UI, depending on the machine. Don’t let that put you off, though – making a well-designed UI isn’t just for experts. A good understanding of the key principles for effective UI design can enable just about anyone to design UIs well. This course will take you through the principles of effective UI design, including navigation and interfaces. By the end of this course, you’ll be able to: • Understand the impact of effective UI design • Recognize key principles of effective UI design • Identify ways to apply the key principles of effective UI design Why take this course? Understanding the principles of effective UI design is essential for ensuring that users enjoy a pleasant experience. The better the design, the more people will want to use it – and keep using it. This course provides you with an overview of the principles of effective UI design, including how to apply them. This course is useful for anyone wanting to design UIs themselves. 10 mins | SCORM | Mini Guide | 2.50 | 07/04/2024 | 28/05/2024 |
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Design and Accessibility(DFE04) | Even with the best of intentions, it can be easy to create a design that isn’t accessible for those with additional needs. We live in a diverse world, and a design that may look perfect to one person may leave another confused. Things some people may not even think about – like font choice – can make all the difference.Luckily, we know a lot more about how to make designs more accessible these days, and have the resources to put it into practice. A good understanding of accessibility in design will elevate your designs from being aesthetically pleasing to truly fantastic. This course will take you through an overview of making your designs more accessible.By the end of this course, you’ll be able to:• Understand the importance of accessible design• Identify key principles of accessible design• Recognize tools available for creating accessible designsWhy take this course?Understanding how to make designs accessible is essential for them to effectively reach all audiences, regardless of their needs. The more accessible your design, the more people will be able to engage with it. This course provides you with an overview of the importance of design and accessibility, as well as how to make your designs more accessible. This course is useful for anyone creating designs themselves, such as employees within a business.15 mins | SCORM | Mini Guide | 3.75 | 07/04/2024 | 30/04/2025 |
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Designing and the Law(DFE05) | Although it might not be the first thing you think about when it comes to design, the law plays a big part. And it’s not just boring and complicated words that can be brushed away. The law takes certain aspects of design very seriously, and there are consequences to not following it. Of course, you don’t need to become an expert in the law to be a designer; you just need to maintain a general awareness. The laws relevant to design are generally quite clear, and are there for your benefit as a designer. It’s not just about staying within the law yourself, but about protecting your own work. This course will take you through the importance of these laws, including key terms you’re likely to come across, as well as what the relevant laws are. By the end of this course, you’ll be able to: • Understand the importance of laws relating to design • Define key terms relating to design and the law • Identify key laws relevant to design Why take this course? Understanding the laws surrounding design is important, not only for avoiding potential consequences but for protecting your own work, too. The more you know, the more you can use the law to your advantage. This course provides you with an overview of the importance of laws relating to design, including key terms and key laws relevant to design. This course is useful for anyone creating designs themselves. This course is for awareness purposes only, and isn’t specific to the laws for any particular region. 10 mins | SCORM | Mini Guide | 2.50 | 07/04/2024 | 27/05/2024 |
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Greeting Customers(R0001) | Whether spending time at the front of the store or working the “Live Chat” on the company’s website, you’ve got to understand how to greet customers properly. That first impression is the foundation upon which a great shopping experience is built. Greeting a customer correctly can have some excellent benefits for you. They’re likely to be more satisfied, treat you with respect, and be an integral part of a pleasant work environment. This course is designed to help you get it right the first time. So, when you’re ready, please do come in. By the end of this course, you’ll be able to: · Recognize the importance of greeting customers · Identify the benefits and consequences of good and bad greetings · Implement tips to improve customer experience Why take this course? Has there ever been a time when you’ve felt welcome in a store? It made the whole experience more positive, and you’d shop there again too, right? Well, all customers can feel that way, and it all starts from a humble greeting. From shop clerk to manager, store to website, this training should be delivered to customer-facing colleagues working in retail, for the benefit of everyone. 10 mins | SCORM | Takeaway Tasks | 2.50 | 07/04/2024 | 24/05/2024 |
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Service at the Cash Register(R0002) | When you’re taking your turn on the cash register, you might be the only person your customer interacts with in-store. That’s a golden opportunity for you to make their shopping experience a good one. Why is that important? Because good customer service goes a long way. When a customer has a good in-store experience, they’ll be satisfied, which will, in turn, make your role easier. This course is going to explain how to have this short, but important interaction correctly. By the end of this course, you’ll be able to: • Demonstrate the correct greeting and manage personal interactions • Identify opportunities to upsell or exchange for a better deal • Compare different payment measures and how they affect customers Why take this course? The customer is king, so you have to treat them like one. The service you give them at the cash register is an important part of any shopping trip, both for them and for you. This course is perfect for those just starting out in retail, or for employees looking to refresh their customer service skills. 15 mins | SCORM | Takeaway Tasks | 3.75 | 07/04/2024 | 24/05/2024 |
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Connecting with Customers(R0003) | The modern world is a convenient place if you’re a shopper. Businesses compete with each other to bring customers the best quality at the lowest price, but this can be problematic for the company you work for. Customers are faced with too much variety. How are you going to offer them your best customer service if they’re shopping elsewhere? In order to retain customers at the front end, you need to connect with them. All retail staff have a role to play in creating and maintaining these connections. If you do so, you’ll have more pleasant interactions and give them a better experience in store, as well as other worthwhile gains. This course can help you get started. By the end of this course, you’ll be able to: • Identify the benefits of connecting with customers • Demonstrate different ways to make connections • Explain how positive connections to customers can increase job satisfaction Why take this course? Every interaction with a customer is important. But in an increasingly digital world, many traditional opportunities to interact, such as when ordering products, are automated, and therefore no longer available. This means the times that you do get to build connections are limited and crucial. If you work in retail and deal with customers either online or in person, this course will help you upskill. 10 mins | SCORM | Takeaway Tasks | 2.50 | 07/04/2024 | 24/05/2024 |
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Giving Advice (Confidently)(R0004) | It’s your first week at your new job. A customer asks you for advice about a product. You feel like you don’t know the products well enough yet, so you seek help from a co-worker. But the store is busy, and no one’s free to give you a hand. You hesitate, then mumble something about this week’s deals. The customer looks confused. They leave the store empty-handed. That’s not the way it’s supposed to go, right? The ability to deliver accurate and appropriate advice with confidence, is an important retail skill. This course will help you focus on listening to the customer, become an expert in products or services, and increase your confidence so customers trust you. By the end of this course, you’ll be able to: • Recognize the importance of focusing on your customer’s needs • Explain how to help your customer choose products or services • Apply strategies to boost your confidence when giving advice Why take this course? If you’re a retail worker who wants to be more confident when giving advice to customers, you’ll benefit from taking this course. You’ll learn why it’s important to focus on what your customer wants, how to help them make informed choices, and how to increase your own confidence. 10 mins | SCORM | Takeaway Tasks | 2.50 | 07/04/2024 | 24/05/2024 |
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Dealing with Stressful Situations(R0005) | We’ve all been there. An unhappy customer holds you up while the line of shoppers waiting to pay gets longer and longer. Your stress levels are rising. You need to figure out a way to resolve the situation and get the line moving, or you’re going to have even more unhappy customers to deal with. So, what do you do? Being able to deal with stressful situations will help you thrive in retail. If you understand why situations can become stressful, you can prepare for them. Once a stressful event develops, it’s useful to know the most effective action to take. And being able to manage and reduce your own levels of stress will help you keep your cool. By the end of this course, you’ll be able to: • Recognize why situations become stressful • Explain how to handle stressful situations • Implement techniques to manage stress Why take this course? Anyone starting out in retail will benefit from taking this course. You’ll learn why stressful situations occur, discover how to deal with them, and learn techniques that will help you handle your own levels of stress. 10 mins | SCORM | Takeaway Tasks | 2.50 | 07/04/2024 | 24/05/2024 |
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The Importance of Procedures(R0006) | You’ve heard the phrase, “Rules are made to be broken,” right? And sometimes it’s okay to bend the rules a little. Like having a cheat day when you’re on a diet, or staying up to binge-watch your favorite show, even though you’ve got an early start the next morning. You might feel a little guilty, but bending those rules isn’t likely to have serious consequences. But in retail, as in any industry, not sticking to company rules and policies could be much more serious for both you, and the business you work for. So, procedures are put in place to help everyone understand, and follow, company rules. By the end of this course, you’ll be able to: • Identify different types of retail policies and procedures • Recognize the benefits of following procedures • Explain how to ensure you follow the correct retail procedures Why take this course? Whether you’re a retail assistant looking to progress, or a new retail manager or executive, this course will be beneficial to you. It’ll examine types of retail procedures you might be expected to follow, explore the benefits of following them, and explain how you can be sure you’ll follow the correct procedures at all times. 10 mins | SCORM | Takeaway Tasks | 2.50 | 07/04/2024 | 24/05/2024 |
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The Basics of Commercial Awareness(R0007) | In London, England, cabdrivers must train for and pass a test called “The Knowledge.” It’s a test designed to ensure they have a deep understanding of their job, and their industry. And, by making sure every driver has commercial awareness like this, they’re able to deliver one of the best taxi services in the world. But having this kind of awareness isn’t exclusive to London cabdrivers. Commercial awareness means understanding how the company you work for, and your whole industry, works. Being commercially aware is vital for everyone, in every business, as it helps drive success. Because of this, employers see commercial awareness as one of the most desirable skills in an employee. While you might not have to sit a test on commercial awareness, improving your knowledge will help you progress in your career. By the end of this course, you’ll be able to: • Define commercial awareness • Describe the importance, and benefits, of being commercially aware • Use techniques to improve your commercial awareness Why take this course? If you’re a new retail executive, or looking to progress, having good commercial awareness is a must. By taking this course, you’ll develop your understanding of commercial awareness, and recognize how it will benefit you. You’ll also learn some useful techniques to help improve your commercial awareness. 10 mins | SCORM | Takeaway Tasks | 2.50 | 07/04/2024 | 24/05/2024 |
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Developing Product Knowledge(R0008) | Making a sale can be tough. Sometimes, to be successful you need access to every sales technique in the book. Of course, it helps if you have a great product. But when you’re trying to sell that product to a customer, it doesn’t look good if they know more about it than you do. That’s when good product knowledge can help. With good product knowledge, you’ll understand the items you’re selling, what they can do for your customer, and even what their limitations are. Know your products inside out, and you’ll be able to sell with confidence and answer any questions your customers may have. By the end of this course, you’ll be able to: • Recognize the benefits of good product knowledge • Explain how to improve your product knowledge • Use product knowledge to boost sales Why take this course? If you work in retail, then this course is for you. It’ll give you the lowdown on good product knowledge, show how it can benefit you as a retail employee, and explain how to develop it further if necessary. And, once developed, you’ll find out how to use your product knowledge to boost sales. 15 mins | SCORM | Takeaway Tasks | 3.75 | 07/04/2024 | 27/05/2024 |
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The Desire to Help Others(R0009) | The desire to help others is 1 of the most important traits in a retail employee. Retail shouldn’t be seen as an opportunity to take advantage and sell to a customer at any cost. Instead, it’s an opportunity to discover what the customer wants and find a way to help them get it. You could be providing the right information, matching the right product, or explaining how the company’s products or services bring them what they need. When you help a customer like this, you’re providing the best possible retail experience, building trust, and increasing your chances of selling successfully. By the end of this course, you’ll be able to: • Recognize the benefits of helping others • Identify ways in which you can help customers • Apply your sales skills while helping customers Why take this course? This course is essential if you work in retail at any level. You’ll see how you can help customers in different ways, understand what the benefits of helping customers are, and learn how to apply your sales skills and still help your customers get what they want. 15 mins | SCORM | Takeaway Tasks | 3.75 | 07/04/2024 | 24/05/2024 |
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Service with a Smile (Even When Tired)(R0010) | More often than not, excellent customer service starts with a smile. But retail can be a fast-paced and challenging environment to work in. So how can you deal with things like dissatisfied customers and keep delivering top-notch customer service? While we can’t control everything about our interaction with customers, the attitude we bring to the exchange is something we can control. That’s why helping ourselves and our co-workers to stay positive and customer-focused even when things are tough is such a vital part of providing excellent customer service. By the end of this course, you’ll be able to: ● Recognize why service with a smile is so important to customers ● Explain how to create a positive experience for customers ● Demonstrate how to overcome burnout to stay customer-focused at work Why take this course? The quality of interaction with frontline staff has a huge impact on how customers feel about their retail experience. Whether you’re dealing with customers face-to-face or over the phone, or overseeing teams which do, this course will give you an insight into why a positive approach is so effective. It’ll also explain how to keep delivering that all-important smile! 10 mins | SCORM | Takeaway Tasks | 2.50 | 07/04/2024 | 24/05/2024 |
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Adopting a 'Customer First' Mindset(RA001) | Do you always remember to put the customer first? You want to do a great job, but there’s a lot to remember in retail. And you’ll probably face unexpected situations with customers you haven’t been trained for. But if you have a “customer first” mindset, this can guide your actions and help you be an effective retail employee.A customer-first mindset is more than just having a friendly and positive attitude. It’s a way of thinking that places the customer at the heart of everything you do. This brings many advantages to the business and will help you excel in your role. In this course, you’ll learn strategies for demonstrating a customer-first mindset in your workplace.By the end of this course, you’ll be able to:• Explain what a customer-first mindset is so you know what’s expected of you as an effective retail employee• Recognize the benefits of having a customer-first mindset for retail success• Apply strategies to adopt a customer-first mindset so you can offer a great retail serviceWhy take this course?Retail success depends heavily on having a customer-centric focus. This course is ideal for retail assistants or executives who regularly deal with customers. You’ll learn what a customer-first mindset means, the advantages of having this mindset in retail, and strategies for adopting this mindset in your retail role.10 mins | SCORM | Takeaway Tasks | 2.50 | 07/04/2024 | 22/04/2025 |
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Commercial and Product Awareness(RA002) | Do you ever feel lost or even embarrassed when customers ask about a competitor or a new product and you simply don’t know the answer? If you’re confused about your industry, you can’t give your customers the excellent service they expect. Luckily, you can fix those gaps in your knowledge by developing commercial and product awareness. Knowing more about the industry you work in and the products you’re selling will boost your effectiveness as a retail worker. You can use commercial awareness to benefit customers, co-workers, and your organization. And you need to show in-depth product awareness to satisfy your customers’ curiosity and clinch sales. By the end of this course, you’ll be able to: • Define how commercial and product awareness can improve sales performance and customer service • Apply commercial awareness to your retail position to add value to your customers and organization • Demonstrate product awareness in your retail role to offer a great retail service Why take this course? If you have commercial and product awareness, you’ll excel in your retail career. This course is perfect for retail assistants or retail executives who want to develop in their roles. You’ll learn what’s meant by commercial and product awareness. You’ll also be able to use your commercial awareness to give added value in your role, and show greater product awareness to your customers. 10 mins | SCORM | Takeaway Tasks | 2.50 | 07/04/2024 | 24/05/2024 |
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Coaching Retail Employees(RA003) | Are there people on your retail team who aren’t living up to their potential? You want everyone on your team to be happy, confident, and dynamic, but right now they’re just doing ok. Something needs to change. If you want everyone on your team to reach their full capability and boost their performance, you could try out some coaching skills. A leader with coaching skills can support employees to make changes and achieve their potential. You need good questioning and listening skills to be a successful coach, and this course will show you some useful techniques. You can also use a handy framework known as GROW to help you coach people effectively. By the end of this course, you’ll be able to: • Explain what coaching skills are and how you can successfully use them in retail • Recognize effective questions and listening techniques to be a great coach • Apply the GROW model of coaching so you can coach retail employees effectively Why take this course? Coaching is a key leadership skill. This course is ideal for team leaders, store managers, or retail managers who may find themselves in a coaching role with retail employees. You’ll learn about the process of coaching in a retail environment, the best kinds of questions and listening techniques, and how to use the GROW model to coach successfully. 10 mins | SCORM | Takeaway Tasks | 2.50 | 07/04/2024 | 26/05/2024 |
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The Importance of Store Windows(RA004) | Do you ever spot a store window so eye-catching that you forget what you’re supposed to be doing and walk right in? That’s how important store windows are. With the rise of internet shopping, it’s difficult to get people into physical stores. But window displays can grab the attention of passersby and draw them inside. Well-dressed store windows, whether physical or virtual, have a positive influence on sales. If you’re asked to help on an in-store window display, or with the website store window, you’ll need to know how best to use the window space or virtual features. It’s also useful to have a few techniques up your sleeve to make your displays attractive to potential customers. By the end of this course, you’ll be able to: • Recognize the importance of store windows so you can use them effectively as a marketing tool • Identify different types of window displays to make the best use of your available space • Recognize the impact of virtual store windows to successfully draw online customers • Apply techniques to create effective window displays that attract customers into your physical store Why take this course? Window displays are a vital marketing tool within retail. This course is perfect for retail assistants or executives who need to work on window displays in their role. You’ll learn why store windows – both physical and virtual – are so important. You’ll also discover different kinds of window displays, and ways to create them. 15 mins | SCORM | Takeaway Tasks | 3.75 | 07/04/2024 | 24/05/2024 |
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GDPR in a Retail Environment(RA005) | How do you feel about giving people your personal data? Y’know, your name, your favorite shoe brand? You might be protective over your data, or you might feel fine about giving it away. In online retail, you have a lot of power over your customers’ data. And with great power comes great responsibility. And that responsibility is spelled GDPR. GDPR, or the General Data Protection Regulation, is a European Union (EU) law that protects personal data. If your organization ships to the European market, this law applies to you, too. It may well affect how you’re expected to collect and store customer data. Although it sounds like extra work, GDPR brings advantages, including improved customer loyalty. And you can use best practice to deal responsibly with your customers’ data. By the end of this course, you’ll be able to: • Explain how GDPR affects the retail sector so you can be more effective in your role • Recognize the benefits of GDPR in a retail environment • Apply best practice when handling customer data in online retail so you successfully comply with GDPR Why take this course? Data protection is an important responsibility in retail. This course is ideal for people working in online retail who need to handle customer data in their roles. You’ll learn how GDPR affects your industry, the advantages GDPR brings for retail, and the best ways to handle customer data under GDPR. 10 mins | SCORM | Takeaway Tasks | 2.50 | 07/04/2024 | 27/05/2024 |
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Ethical Retail(RA006) | Have you ever bought yourself clothes just because they’re on sale, never to wear them, and end up throwing them in the trash months or years down the line? Or perhaps you’ve bought pre-prepared food that has unnecessary packaging, even though you have the time and resources to prepare it yourself? It’s okay, we’ve all done it. But now, more than ever, it’s important to be mindful in our decisions when making a purchase. And more and more consumers are making changes to be more conscious of the impact of their purchases. Retailers are a key part in this, and should try to keep up with this shift. It can be hard to know where to start, but this course will give you some key tips to help. By the end of this course, you’ll be able to: • Recognize the potential benefits of supporting ethical consumerism • Understand the considerations conscious consumers make when making purchases • Identify changes you can make in your organization to support ethical consumerism Why take this course? Retailers who don’t keep up with shifts in consumer priorities may find a drop in their customer base as a result, which can impact all levels of the business. This course will show you the potential benefits of making changes, the areas in which consumers are becoming more aware, and changes you can make, at all levels of the business, to work in line with ethical consumerism. Anyone who works within retail, at any level, can benefit from this course. 10 mins | SCORM | Takeaway Tasks | 2.50 | 07/04/2024 | 24/05/2024 |
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Attention to Detail(RA007) | Have you ever made a purchase using cash and left the store only to realize you’ve been given the wrong change? That can have implications, not only for the customer, but the individual, store, or company that made the error. Of course, everyone makes mistakes, but it’s important to minimize them as much as possible. Preventing little mistakes, like giving a customer the wrong change, ultimately comes down to attention to detail. And not paying attention to smaller details can lead to bigger problems than you might think. So, you might find it helpful to learn some hints and tips on how to maximize your attention to detail. And this course will give you just that. By the end of this course, you’ll be able to: • Recognize key areas in which attention to detail is important • Understand potential consequences for failing to pay attention to detail • Identify methods to improve attention to detail Why take this course? Attention to detail is important in every role in retail, though it may be required in different tasks depending on your position. This course will benefit anyone working in retail, from assistants to executives. It’ll help you understand where you most need to pay attention to detail, what could happen if you don’t, and how you can improve. 10 mins | SCORM | Takeaway Tasks | 2.50 | 07/04/2024 | 26/05/2024 |
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Using your Initiative(RA008) | Sometimes, a problem comes up and you don’t know how to solve it. So, you let someone else fix it, or at least ask for their help. But what if that’s not an option? Perhaps a customer approaches you with a particular issue you’ve never come across before, and no one else is available to help you? Well, it’ll be up to you to figure it out. No one can fix everything themselves. But it’s certainly possible to solve more problems yourself, or even just come up with ideas for improvements, than you may think. It’s all about using your initiative. That’s not something that comes naturally to everyone, but you can improve your skills in that area. This course will show you how. By the end of this course, you’ll be able to: • Recognize areas in retail in which you can use your initiative to find solutions • Understand how you can use your initiative to improve your own performance • Identify methods to improve your skills in using initiative Why take this course? Using initiative is a skill that can be applied in all areas of your life. This course focuses on using initiative in a retail environment. It’ll show you how you can use your initiative to improve your problem-solving, improve your overall performance, and how to generally improve your skills in using your initiative to help you do this. Anyone working in a retail environment, regardless of level, can benefit from this course. 10 mins | SCORM | Takeaway Tasks | 2.50 | 07/04/2024 | 24/05/2024 |
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Handling Complaints – Taking Ownership(RA009) | We’ve all had a complaint about a product or service – even if we didn’t raise it with anyone. But how frustrating would it be if you did raise it with the company (or individual) and no one took ownership? It’s unlikely to be resolved, which will only cause further complaints. And it’s the same for your own customers. It’s important for both individuals and the organization as a whole to handle complaints in an appropriate way. That includes taking ownership of the issue. Handling a complaint the wrong way, and not taking ownership, can cause it to escalate. So how do we get it right? This course will show you. By the end of this course, you’ll be able to: • Understand potential consequences of failing to handle complaints effectively • Identify effective methods for handling complaints • Recognize appropriate ways to demonstrate ownership of complaints Why take this course? Complaints affect all levels of a retail business, from retail assistants to head office, and everyone within an organization can play a part in ensuring they’re handled effectively. This course will benefit anyone working in retail, at any level, and will focus on the consequences of failing to handle a complaint correctly, show you effective methods for handling complaints, and explain how to demonstrate ownership. 15 mins | SCORM | Takeaway Tasks | 3.75 | 07/04/2024 | 24/05/2024 |
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The Self-Service Experience(RA010) | Self-service checkouts are amazing pieces of technology, but we’ve all heard those dreaded words: “Unexpected item in bagging area.” Luckily, technology has improved over the years since they were introduced, so using them has become a lot easier. Because of this, you may have – or be getting – self-service checkouts in your own organization. There’s no point bringing in self-service checkouts if they don’t resolve a customer need or are too complicated to use. And the same goes if they end up costing you more in time and money than traditional checkouts. So how do you know your self-service checkouts are right for your customers? This course will show you how. By the end of this course, you’ll be able to: • Recognize key functions your customers need self-service checkouts to perform • Identify potential pain points for your customers when using self-service checkouts • Understand how to use self-service checkouts to improve your customers’ experience Why take this course? This course will benefit any individual within a retail business, at any level, where self-service machines are used or introduced. It’ll focus on identifying what functions your checkouts should perform, potential problems to be aware of, and how to use self-service checkouts on the floor to improve the customer experience. 15 mins | SCORM | Takeaway Tasks | 3.75 | 07/04/2024 | 24/05/2024 |
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Social Commerce(RM001) | Where do customers spend most of their time? It’s not in stores or websites. They hang out on social media where they can see products in posts or tweets. And if they see something they like, they want to buy it immediately without having to click through to a brand website. How can you make that happen? Social commerce means that customers can buy products without leaving their social-media platform. There are lots of benefits to offering social commerce, such as generating social proof and increasing your pool of potential customers. And there are plenty of strategies to make more sales on social media. This course will tell you everything you need to know. By the end of this course, you’ll be able to: • Define social commerce • Recognize the benefits of social commerce • Identify the best social-media platforms to use for social commerce • Apply strategies to increase sales on social media Why take this course? This course is perfect for retail managers or anyone working at a retail head office. You’ll learn what social commerce is and the advantages it gives to retail businesses. You’ll also discover the best platforms and methods to use for social commerce. 15 mins | SCORM | Takeaway Tasks | 3.75 | 07/04/2024 | 24/05/2024 |
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Online Stores in Offline Spaces(RM002) | Everyone knows customers love shopping online. You’ve probably spent a lot of time improving the customer experience there. But what about bricks-and-mortar stores? It’s easy to feel as though offline stores are almost a thing of the past. But that’s not the case. Customers still value in-person experiences, but they need to be drawn back to physical stores with an online-to-offline strategy. This is a business strategy that attracts people from online spaces to buy things in bricks-and-mortar stores. By offering experiences and services customers can’t get online, you can deliver more sales and a better customer experience. By the end of this course, you’ll be able to: • Recognize the importance of having an online-to-offline strategy • Outline how an online-to-offline strategy works • Apply techniques to draw online customers to your offline space Why take this course? This course is ideal for retail managers or anyone working at a retail head office. You’ll discover the benefits of implementing an online-to-offline strategy. You’ll also learn how online-to-offline works, and some methods for attracting customers to offline spaces. 15 mins | SCORM | Takeaway Tasks | 3.75 | 07/04/2024 | 24/05/2024 |
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Hyper-Personalization and Hyper-Localization(RM003) | Competition for retail customers is fierce. Expectations are higher now than they’ve ever been. Consumers want a simple and seamless relationship between shopping online and at bricks-and-mortar stores. So, how can you meet their expectations? The answer is hyper-personalization and hyper-localization. These strategies gather customer data and offer localized content to draw customers into stores, improve customer experience, and boost retail sales. This course will show you how to use those strategies. By the end of this course, you’ll be able to: • Define hyper-personalization and hyper-localization • Recognize the benefits of using hyper-personalization and hyper-localization • Apply hyper-personalization and hyper-localization strategies for retail success Why take this course? This course is ideal for retail managers or anyone working at a retail head office. You’ll find out what hyper-personalization and hyper-localization are and how they benefit retail businesses. You’ll also discover how to use hyper-personalization and hyper-localization to increase retail sales. 15 mins | SCORM | Takeaway Tasks | 3.75 | 07/04/2024 | 24/05/2024 |
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Retail and Augmented Reality(RM004) | You need a new outfit, but you’re stuck at home and can’t make it out to the stores. So, you order something online. Actually, you order a few outfits online, because you’ll probably send some back. If only there was a way to have an in-store experience online. Well, there is. It’s called augmented reality. Augmented reality, or AR, technology allows customers to combine an in-store experience with the digital world. Consumers can now try out new purchases at home without touching any merchandise. AR helps retail businesses do effective product promotion and save on the cost of returns. There are many ways to use AR in retail. This course will show you how. By the end of this course, you’ll be able to: • Explain what augmented reality is and how it fits into retail • Recognize the benefits of using augmented reality in retail • Demonstrate awareness of augmented-reality methods used in retail Why take this course? This course is perfect for retail managers or retail head-office employees. You’ll find out what augmented reality is and why it’s used in retail. You’ll also find out how augmented reality benefits retail and how retail businesses are starting to use it. 10 mins | SCORM | Takeaway Tasks | 2.50 | 07/04/2024 | 24/05/2024 |
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Creating a Retail Experience - Not just Shopping(RM005) | In-store shopping can be dull. You go in, find something you like, and then you wait in line for ages to pay for it. But customers don’t need to visit physical stores to buy things anymore. Online shopping is more convenient. So, to keep customers coming in, bricks-and-mortar stores have to do something different. Creating a retail experience is a great way to improve the customer journey and increase customer engagement. It’s not just shopping. It gives customers an experience they can’t get anywhere else. Luckily, there are lots of ways to create retail experiences, and this course will show you how. By the end of this course, you’ll be able to: • Differentiate between having a retail experience and just shopping • Recognize the characteristics of a good retail experience • Create engaging retail experiences Why take this course? If you're a retail manager or work at head office, you’ll find this course ideal. You’ll learn the difference between retail experiences and simply shopping. You’ll also discover what makes a good retail experience, and how to create engaging ones. 10 mins | SCORM | Takeaway Tasks | 2.50 | 07/04/2024 | 24/05/2024 |
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Duty of Care(HE001) | You have a lot to think about when you work in healthcare. It’s your responsibility to make sure everyone in your care is safe, whatever happens. So, as well as carrying out the technical parts of your job, you need to be able to make decisions quickly and problem-solve. For example, imagine you have a patient who won’t take their medication. What do you do?The decision you make in this situation is part of your duty of care to that person. Duty of care is one of your legal and professional responsibilities when you work in a healthcare setting. That’s why it’s important to understand what’s required on a day-to-day basis. And this course will help.By the end of this course, you’ll be able to:• Define the meaning of “Duty of Care” in a healthcare setting• Identify how duty of care and safeguarding are linked• Use best-practice advice to demonstrate your duty-of-care responsibilities• Identify the best course of action when faced with duty-of-care dilemmasWhy take this course?If you’re a healthcare professional, you need to maintain high standards in duty of care so the people you’re looking after aren’t put at risk. This course looks at what duty of care is, how it links with safeguarding, and what you need to do to demonstrate best practice. You’ll also learn how to deal with more complex duty-of-care situations.15 mins | SCORM | Workbook | 3.00 | 07/04/2024 | 10/02/2025 |
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Privacy and Dignity(HE002) | Everyone needs a little privacy, right? Protecting what’s unique and personal to you is a basic human right. But, if you end up in a situation where you need to be cared for by another person, this right can be compromised.In healthcare, protecting the privacy and dignity of people you’re looking after is vital, because they may not have the capacity to do that for themselves. But what does privacy and dignity mean, and how do you make sure these basic rights are defended? Well, this course will answer that.By the end of this course, you’ll be able to:• Define privacy and dignity within a healthcare setting• Recognize the need for upholding the privacy and dignity of people in your care• Use best-practice advice to maintain a high standard of privacy and dignityWhy take this course?If you’re a healthcare worker, or a medical or health assistant, maintaining the privacy and dignity of those you're caring for is part of your day-to-day job, and one of your legal responsibilities. This course will explain why it's vital for patients or clients to be able to keep their dignity in every situation, and how you can make sure that that happens.10 mins | SCORM | Workbook | 2.00 | 07/04/2024 | 10/02/2025 |
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Handling Patient Data(HE003) | Data is everywhere, isn’t it? From companies storing our payment or address data, to the information we post on social media, huge amounts of our lives are on record. And while that’s useful, it all needs handling in the correct way to protect our privacy.This couldn’t be truer when it comes to patient data, which can contain some of the most sensitive information about an individual. So, healthcare settings must handle patient data very carefully. And in many countries, it’s a legal duty to do so.By the end of this course, you’ll be able to:• Recognize why upholding patient confidentiality is an important legal and ethical duty• Identify what data must be protected• Use best-practice advice to handle patient data correctlyWhy take this course?If you work in a healthcare setting, it’s likely you’ll be dealing with sensitive patient data every day, so it’s vital you know how to do this correctly. For healthcare workers, and medical and healthcare assistants, this course can help. It explores the handling of patient data, looking at why patient confidentiality is crucial, what data needs protecting, and how.15 mins | SCORM | Workbook | 3.00 | 07/04/2024 | 10/02/2025 |
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Infection Prevention and Control(HE004) | No-one likes getting sick. You get that icky, not-right feeling, and you know you could be in for a few days shivering in bed, needing endless supplies of tissues and cough medicine. You wouldn’t wish it on anyone, and you’d likely tell people to stay away so they didn’t catch your bug.But in healthcare settings, it’s impossible to isolate everyone all the time, so infections can cause big problems. It’s likely there’ll be people around for whom catching any bug could have very serious health consequences. So, it’s vital that all healthcare settings implement effective Infection Prevention & Control (IPC) measures.By the end of this course, you’ll be able to:• Define Infection Prevention & Control (IPC) in healthcare settings• Recognize the importance of cleaning to avoid disease spreading• Identify ways to maintain a high standard of IPCWhy take this course?Protecting patients, colleagues, and yourself from possible infection is vital in healthcare settings. If you’re a healthcare worker, or medical or healthcare assistant, this course is for you. It’ll explain what IPC is, and why high standards are crucial to prevent and control infection. And by using the advice in this course, you’ll be able to put the basics of IPC into practice.10 mins | SCORM | Workbook | 2.00 | 07/04/2024 | 10/02/2025 |
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Mental Health in Healthcare(HE005) | When you think about caring for people, the first thing that comes to mind is probably helping them with daily tasks, like washing, dressing, and taking medication. These are all vital parts of making sure people in your care are as comfortable and well looked after as they can be.But sometimes it’s easy to forget about the mental health and well-being of people you’re caring for. 1 in 4 adults will experience at least one mental health need in their lifetime, and those responsible for patient care in any healthcare setting should be aware of these conditions. This will help you to provide the right level of compassion and to contextualize behavior that may, initially, seem hard to understand.By the end of this course, you’ll be able to:• Recognize the importance of mental health and well-being awareness in healthcare settings• Identify how the demands of those in care may have to be considered depending on their own specific mental health needs• Support the mental health and well-being of people in your care through the promotion of positive attitudesWhy take this course?Mental health is just as important as physical health, so anyone working in healthcare must have an awareness and understanding of it. For healthcare workers, and medical or healthcare assistants, this course is ideal. You’ll learn why mental health awareness is so important, how to recognize mental health considerations for those in your care, and how to support well-being.15 mins | SCORM | Workbook | 3.00 | 07/04/2024 | 10/02/2025 |
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What is HIPAA compliance?(HC001) | When you work in healthcare, you spend every day dealing with the health and well-being of the people you’re looking after. But you also have another big responsibility in healthcare: looking after the personal information of the people you treat.Because dealing with a lot of people means dealing with a lot of information, the US House of Congress passed the Health Insurance Portability and Accountability Act (HIPAA) back in 1996. Many organizations need to be legally compliant with this. But what is HIPAA, who needs to be compliant, and how? This course will give you the lowdown.By the end of this course, you’ll be able to:• Describe what HIPAA compliance is• Recognize who must be compliant with HIPAA• Identify HIPAA compliance violationsWhy take this course?Violating HIPAA laws is serious, and can see organizations and individuals getting large fines, or even jail terms. So, it’s vital to understand HIPAA compliance. If you work in healthcare, this course will show you the basics of HIPAA compliance, so you can identify who must be compliant and what you need to do to protect against compliance violations.*Disclaimer: This course is for information purposes only and does not count toward a HIPAA compliance qualification.10 mins | SCORM | Infographic | 2.50 | 07/04/2024 | 30/04/2025 |
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Protected Health Information(HC002) | Having your personal information exposed is a worrying thought, right? Things like identity theft and fraud are real possibilities. In healthcare, the personal information held for patients is very sensitive. But to successfully treat patients, health information will likely need to be shared with various clinicians and healthcare workers. That means it has the potential to be easily exposed. And that creates a big problem: How do you keep patient data safe?Thanks to the Health Insurance Portability and Accountability Act (HIPAA), there are rules and regulations to make sure personal information doesn’t get exposed. Handling “Protected Health Information,” or PHI, correctly is a legal duty for all healthcare workers. And it carries pretty big penalties if you get it wrong. So, it’s vital that everyone understands what must be protected and how. This course will help.By the end of this course, you’ll be able to:• Identify what information is classed as PHI• Describe why protecting this information is important• Recognize the ways in which information can be protectedWhy take this course?In healthcare, looking after people’s information is as important as looking after people, and it’s everybody’s responsibility. This course is ideal for all healthcare workers. It’ll examine Protected Health Information and why it’s important to handle it correctly. And, by taking this course, you’ll be able to make sure you’re doing all you can to protect it.*Disclaimer: This course is for information purposes only and does not count toward a HIPAA compliance qualification.10 mins | SCORM | Infographic - Cheat Sheet | 2.50 | 07/04/2024 | 11/04/2025 |
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What are the HIPAA rules?(HC003) | Healthcare is a high-stakes business. You have people’s health and well-being in your hands all the time. But as well as protecting people, you also have a responsibility to protect their data. And there’s an important piece of legislation that governs this: The Health Insurance Portability and Accountability Act (HIPAA).To make the regulations work in a practical way, they’re split into 7 rules. Everyone associated with healthcare needs to follow these rules to be HIPAA compliant. But what are these rules, and how can healthcare businesses and organizations comply? This course will show you.By the end of this course, you’ll be able to:• Name the 7 HIPAA rules• Identify what each HIPAA rule covers• Describe what must be done to comply with the HIPAA rulesWhy take this course?Everyone who works in healthcare, or any healthcare-associated business, needs to be aware of the HIPAA rules, so they can make sure they’re followed. This course is ideal for all healthcare workers and healthcare professionals. It’ll introduce you to the 7 HIPAA rules, what they cover, and how to comply with them.Disclaimer: This course is for information purposes only, and does not count toward a HIPAA compliance qualification.15 mins | SCORM | Infographic - Cheat sheet | 3.75 | 07/04/2024 | 30/04/2025 |
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Introduction to the HIPAA revenue cycle(HC004) | For healthcare clinicians and assistants, the number-1 priority is delivering the correct care, so they can improve the health of the patients they treat. But for the business side of every healthcare provider, the main focus is ensuring correct payments are collected from all patients, in the correct way. Even small mistakes in revenue collection can delay the care patients need.Getting the process right can be challenging with so many patients entering the system every day. How can healthcare providers make sure they’re giving the correct information to patients, charging the right amount for treatment, and contacting the correct insurance providers? Well, that needs some careful planning, and a system with a series of predefined steps to follow: the HIPAA Revenue Cycle.By the end of this course, you’ll be able to:• Define the HIPAA Revenue Cycle• Identify what each step of the HIPAA Revenue Cycle involves• Recognize the importance of correct codingWhy take this course?Everyone working in healthcare in the USA needs to be aware of how healthcare revenue works, because even a small mistake in the process can derail things. This course is for all healthcare workers and clinicians. It’ll explain the HIPAA Revenue Cycle, the steps involved, and how important it is to code correctly.*Disclaimer: This course is for information purposes only, and does not count toward a HIPAA compliance qualification.10 mins | SCORM | Infographic - Cheat sheet | 2.50 | 07/04/2024 | 11/04/2025 |
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Common HIPAA Privacy Violations in the Workplace(HC005) | Everyone makes mistakes in life, right? And if those mistakes or errors of judgment are serious it can cause a lot of tension and ill feeling between you and the people around you. At best, you could end up with a lot of apologizing to do, at worst, you’ll lose the trust of those closest to you. But usually, no laws are broken. In the workplace, though, things are different.In healthcare organizations, making mistakes like these could be a serious violation of HIPAA privacy laws. And that can lead to a range of consequences, from patients losing trust in your organization to harsh legal penalties. So, healthcare workers need to be constantly aware of potential violations of HIPAA privacy laws.By the end of this course, you’ll be able to:• Identify common HIPAA privacy violations, and possible penalties• Recognize how to report a HIPAA violation• Describe the most effective ways to prevent HIPAA privacy violationsWhy take this course?Wherever you work in healthcare, you're responsible for upholding HIPAA privacy laws. And violations can be costly, both for employers and employees. So, understanding what’s classed as a violation is crucial. For any healthcare worker, this course can help. It’ll look at the most common privacy violations, what you can do to prevent them, and how to report a violation.*Disclaimer: This course is for information purposes only, and does not count toward a HIPAA compliance qualification.20 mins | SCORM | Infographic - Cheat sheet | 5.00 | 07/04/2024 | 11/04/2025 |
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The Beginner's Guide to Using ChatGPT(AIE06) | ChatGPT is a powerful and useful AI-powered tool. An ever-growing user base is discovering its features and potential use in the workplace. But tools like ChatGPT, although popular, are still new to many people. So, it can be difficult to get started or figure out how to get the most out of it in your own work. This course will take you through the basics of ChatGPT, including setting up an account, starting a chat, and understanding what makes a good prompt. It’ll also help you identify areas where it might help you with your own work – to streamline processes or make certain tasks easier. Each video will cover a specific topic, so you can choose exactly what you want to learn, at a pace that suits you. By the end of the course, you’ll be able to: • Identify different ways in which ChatGPT could be utilized in the workplace • Take steps to set up an account and start a chat • Recognize the foundations of an effective ChatGPT prompt Why take this course? ChatGPT is becoming ever-more popular in the workplace, with a wide variety of roles in a range of different industries finding use for it. This course is for anyone interested in learning about ChatGPT, and getting started in using the tool in their own work. To get the most out of this course, you’ll need access to a computer, although ChatGPT can also be accessed through a mobile app, with a similar, mobile-optimized user interface. 10 mins | SCORM | Cheat Sheet | 2.50 | 29/04/2024 | 26/05/2024 |
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ChatGPT and Creating Content Part 1(AIE07) | Sometimes, it can be hard to find the words to express what you’re trying to say. Or, maybe you just don’t have time to even write it. Reviewing someone else’s work can sometimes take more time and effort than you can afford, too. The great news is, you can use ChatGPT, to automate these actions and do them for you. But, how do you most effectively use ChatGPT in this way? This course will show you how to create communication content, including emails and messages, using AI. You’ll see how you can use it to create and review written content, such as reports and other written documents. Each video will cover a specific topic, so you can choose exactly what you want to learn, at a pace that suits you. By the end of the course, you’ll be able to: • Follow tips to use ChatGPT to effectively create communication content such as emails and messages • Create effective written content using ChatGPT • Follow tips to use ChatGPT to review content Why take this course? ChatGPT can be used by pretty much anyone in any role to create and review written content. But, if you don’t approach it in the right way, the outcome may not be appropriate or sufficient. This course is for anyone interested in using ChatGPT to help write or review written content. To get the most out of this course, you’ll need access to a computer and ChatGPT Plus. 10 mins | SCORM | Cheat Sheet | 2.50 | 29/04/2024 | 26/05/2024 |
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ChatGPT and Creating Content Part 2(AIE08) | If you’ve ever had to create a presentation or carry out research for work, you know it can be difficult to know where to start. It can also be frustrating when you can’t find an image you need for the content you’re creating. Well, ChatGPT can help with all of that, but it’s less straightforward than creating standard written content. This course will show you how to generate outlines for presentations and create images in ChatGPT. It’ll also take you through the different ways in which ChatGPT can help you research. Each video will cover a specific topic, so you can choose exactly what you want to learn, at a pace that suits you. By the end of the course, you’ll be able to: • Use ChatGPT to generate outlines for presentations • Use ChatGPT to create images • Identify the different ways in which ChatGPT can help you undertake research Why take this course? ChatGPT can be used by pretty much anyone in any role to help them with a wide variety of tasks. But not everyone knows how to get the best out of it. This course is for anyone interested in using ChatGPT to help them create presentations, generate images, and carry out research. To get the most out of this course, you’ll need access to a computer and ChatGPT Plus. 10 mins | SCORM | Cheat Sheet | 2.50 | 29/04/2024 | 26/05/2024 |
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ChatGPT and Translations(AIE09) | The world’s a wonderfully diverse place, with over 7,000 known languages. It’s impossible to learn them all. But that shouldn’t stop you from communicating with those who speak another language, or understanding pieces of content written in other languages. With ChatGPT, you can do both of these things. This course will help you determine when ChatGPT is and isn’t the best translation solution. It’ll take you through the steps of translating communications or content to and from another language. Each video will cover a specific topic, so you can choose exactly what you want to learn, at a pace that suits you. By the end of the course, you’ll be able to: • Identify when ChatGPT is and isn’t the best translation solution • Follow steps to translate content in ChatGPT Why take this course? ChatGPT can be used by pretty much anyone in any role who may come across or need to create any communication or content in another language. This course is for anyone interested in using ChatGPT to help them do this, but also to decide when it is and isn’t the best solution. To get the most out of this course, you’ll need access to a computer and ChatGPT Plus. 5 mins | SCORM | Cheat Sheet | 1.25 | 29/04/2024 | 26/05/2024 |
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Building Chatbots with ChatGPT(AIE10) | Nowadays, it seems every company website you visit has a chat feature. And for good reason. They’re usually a great way to help people find what they’re looking for. But, as these features become more popular, companies are looking to streamline them and make them more cost-effective. That’s where chatbots come in. This course will help you with the basics of building a chatbot with the help of ChatGPT, from identifying the best type of chatbot for the organization you work for, to taking basic steps to build a chatbot with ChatGPT. It’ll also give you tips to ensure your chatbot is as successful as possible. Each video will cover a specific topic, so you can choose exactly what you want to learn, at a pace that suits you. By the end of the course, you’ll be able to: • Identify the type of chatbot that would fit your needs or those of the organization you work for • Follow basic steps to create a chatbot with ChatGPT • Use tips to maximize the success of your chatbot Why take this course? This course is for senior managers and leadership teams who are considering implementing an AI-powered chatbot for the organization they’re part of. It’ll help you figure out which type of chatbot will suit your needs best, show you how to create one using ChatGPT, and even give you tips on maximizing its success. To get the most out of this course, you’ll need access to a computer and ChatGPT Plus. 10 mins | SCORM | Cheat Sheet | 2.50 | 29/04/2024 | 26/05/2024 |
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ChatGPT: Personal Development and Growing Your Career(AIE11) | Being the best you can be, either in your career or personal life, takes work. But that doesn’t mean you can’t use technology to make some aspects of your development a bit easier. ChatGPT can be a great tool to help put you in a better position when you’re looking for a new job, as well as aid you with your personal development. This course will help you use ChatGPT to update your resumé and LinkedIn profile, and generate cover letters for job applications. It'll also help you use ChatGPT to prepare for interviews and improve your personal skills. That includes goal setting and tracking, emotional intelligence, and time management. Each video will cover a specific topic, so you can choose exactly what you want to learn, at a pace that suits you. By the end of the course, you’ll be able to: • Follow tips to use ChatGPT to update your resume and LinkedIn profile and generate cover letters • Identify the ways in which ChatGPT can help you prepare for an interview, and how to use these • Use ChatGPT to improve personal skills, such as goal setting and tracking, emotional intelligence, and time management Why take this course? Anyone with ChatGPT can use it to help them improve their career and any personal skills that are useful at work. This course is for anyone who wants to improve personal skills that’ll help them in their personal and work life. To get the most out of this course, you’ll need access to a computer and ChatGPT Plus. 10 mins | SCORM | Cheat Sheet | 2.50 | 29/04/2024 | 26/05/2024 |
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Prompt Engineering: How to Create Effective Prompts(AIE12) | Technology is rapidly advancing. As a result, AI-powered tools like ChatGPT are becoming more accessible to everyone. But just having access doesn’t automatically mean you can get the most out of a tool. It’s important to know the fundamentals of an effective prompt, to make sure you’re using the tool in the best way and getting what you want from it. This course will help you identify the different types of prompts you can use in ChatGPT, and identify potential applications for each one. It’ll also give you tips on how to write effective prompts in ChatGPT, to make sure you’re getting the most out of it. Each video will cover a specific topic, so you can choose exactly what you want to learn, at a pace that suits you. By the end of the course, you’ll be able to: • List the different types of prompts you can use in ChatGPT • Identify potential applications for each type of prompt • Follow tips to write effective prompts for ChatGPT Why take this course? Anyone with ChatGPT can benefit from understanding how to get the best out of it by using the right kind of prompt and following some best practice when writing a prompt. This course is for anyone who wants to understand what types of prompts there are and how they can be used, and how to get the most out of them. To get the maximum from this course, you’ll need access to a computer and ChatGPT. 10 mins | SCORM | Cheat Sheet | 2.50 | 29/04/2024 | 26/05/2024 |
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Troubleshooting and Debugging with ChatGPT(AIE13) | Writing and working with code can be a meticulous process. And there’s nothing worse than discovering there’s an error somewhere in the hundreds or even thousands of lines of code, but you don’t know where. Sometimes you can narrow it down fairly easily, but it’s not always that simple. So, being able to use tools like ChatGPT to help you debug your code can make it a much easier task. This course will help you use ChatGPT effectively to debug your code, as well as understand the limitations of using ChatGPT in this way. Each video will cover a specific topic, so you can choose exactly what you want to learn, at a pace that suits you. By the end of this course, you’ll be able to: • Follow tips to use ChatGPT to debug your code • Recognize the limitations of using ChatGPT for debugging code Why take this course? When working with code, debugging and troubleshooting can be a time-consuming process. But it doesn’t need to be, because tools like ChatGPT can be used to do this for you. This course is for programmers and software developers who want to streamline their debugging and troubleshooting processes. To get the most out of this course, you’ll need access to a computer and ChatGPT Plus. 10 mins | SCORM | Cheat Sheet | 2.50 | 29/04/2024 | 26/05/2024 |
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Managing Your Data with ChatGPT(AIE14) | The word “data” refers to an endless list of different things. It’ll conjure up different ideas for different people, depending on what kinds of data they work with. But a universal aspect of data is that when there’s a lot of it, data cleansing and analyzing can be a daunting task. But with ChatGPT, this can be made a lot easier. This course will help you use ChatGPT to cleanse your data and conduct basic data analytics. It’ll also help you generate data visualizations using ChatGPT. Each video will cover a specific topic, so you can choose exactly what you want to learn, at a pace that suits you. By the end of the course, you’ll be able to: • Use ChatGPT to cleanse data from an existing dataset • Conduct basic data analytics using ChatGPT • Generate data visualizations using ChatGPT Why take this course? Anyone who’s worked with data knows what a big task data cleansing and analytics can be when there’s a lot of data to work with. But now, tools like ChatGPT can make it so much easier. This course is for anyone who has datasets they want to cleanse, analyze, and visualize. To get the most out of this course, you’ll need access to a computer and ChatGPT Plus. 10 mins | SCORM | Cheat Sheet | 2.50 | 29/04/2024 | 26/05/2024 |
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ChatGPT and Customer Support(AIE15) | When you work in customer support, it can sometimes feel like you’re having to repeat the same things over and over again. It can also be tricky finding or coming up with quick explanations that’ll be easy for your customer to understand. If only there was a way to speed these things up and make your life easier. Well, now there is! ChatGPT can help you with all of that and more. This course will help you use ChatGPT to create simple instructions for customers to follow, and quickly create responses to customer queries. It’ll also show you how ChatGPT can be used to improve the efficiency and consistency of your work. Each video will cover a specific topic, so you can choose exactly what you want to learn, at a pace that suits you. By the end of the course, you’ll be able to: • Use ChatGPT to create simple instructions for customers • Recognize how ChatGPT can be used to improve the efficiency and consistency of your work • Use ChatGPT to quickly write responses to customer queries Why take this course? Working in customer-support roles can come with a lot of pressure to get things done efficiently, both from the company and the customer. Tools like ChatGPT can help with this, by improving both the speed at which things are done, and the quality of the work. This course is for anyone in a customer-support role, particularly those who deal with written communications. To get the most out of this course, you’ll need access to a computer and ChatGPT Plus. 10 mins | SCORM | Cheat Sheet | 2.50 | 29/04/2024 | 26/05/2024 |
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ChatGPT and Marketing(AIE16) | Creating marketing content, like copy or podcast scripts, can be time-consuming and difficult. So, why not let ChatGPT do the hard work, while you focus on the simpler tasks, like recording the podcasts? While it can’t completely automate your role, ChatGPT can be a useful tool for marketing. This course will help you understand how you can and can’t use ChatGPT in marketing. It’ll also show you how to write effective prompts for writing marketing content and spoken material, like podcasts. Each video will cover a specific topic, so you can choose exactly what you want to learn, at a pace that suits you. By the end of the course, you’ll be able to: • Explain the potential uses and limitations of using ChatGPT to create marketing material • Write effective prompts to use ChatGPT to write marketing content • Write effective prompts to use ChatGPT to write spoken material, such as podcasts Why take this course? Using ChatGPT to create marketing materials can free up more time to focus on other things. It can also potentially improve the quality and consistency of your marketing materials. This course is for marketing professionals, content writers, copy writers, and content marketing professionals who want to explore ChatGPT as a tool in their work. To get the most out of this course, you’ll need access to a computer and ChatGPT Plus. 10 mins | SCORM | Cheat Sheet | 2.50 | 29/04/2024 | 26/05/2024 |
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ChatGPT and Cybersecurity(AIE17) | When it’s your responsibility to keep computer systems safe, it can sometimes feel like there’s an endless number of potential risks. So, surely, a tool that can help identify these risks more quickly and easily is a no-brainer, right? But it’s also important to understand the limitations of these tools, so you don’t put too much trust in them and create additional risk. ChatGPT is a tool you can use to help improve your cybersecurity. This course will help you understand how you can use ChatGPT to help improve cybersecurity in the organization you work for. But, there are also limitations of using it in this way. It’ll also show you how to use ChatGPT to spot potential threat patterns. Each video will cover a specific topic, so you can choose exactly what you want to learn, at a pace that suits you. By the end of the course, you’ll be able to: • Recognize the limitations of using ChatGPT in improving cybersecurity • Use ChatGPT to spot potential patterns indicative of cybersecurity threats • List ways in which ChatGPT can help improve cybersecurity tests Why take this course? This course is for IT specialists and managers who want to explore ChatGPT as a tool to help improve cybersecurity in the organization they work for. It’ll help you understand the limitations of ChatGPT in improving cybersecurity, and how it can help you spot threat patterns. You’ll also see ways ChatGPT can help improve cybersecurity tests. To get the most out of this course, you’ll need access to a computer and ChatGPT Plus. 10 mins | SCORM | Cheat Sheet | 2.50 | 29/04/2024 | 26/05/2024 |
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AI for Accessibility(AIE18) | It’s vitally important that every reasonable measure is taken to ensure that as many people as possible can access digital content. That’s a big and very time-consuming job, and one you absolutely have to get right. ChatGPT is a great tool to help with this, both by directly helping individuals access content and creating content that’s more accessible. This course will help you identify ways ChatGPT can be used to help those with disabilities access digital content, such as text-to-speech, and to make content more accessible. It’ll also outline the limitations of using tools like ChatGPT in this way. Each video will cover a specific topic, so you can choose exactly what you want to learn, at a pace that suits you. By the end of the course, you’ll be able to: • Identify ways in which ChatGPT can be used to assist individuals with disabilities access digital content • Recognize the limitations of using ChatGPT for accessibility in digital content • List uses for ChatGPT in making content more accessible Why take this course? This course is for UX designers, learning designers, digital-content creators, and marketing professionals who want to improve the accessibility of their content. It’ll show you how ChatGPT can assist with access to digital content and help you recognize its limitations. You’ll also see how ChatGPT can make content more accessible. To get the most out of this course, you’ll need access to a computer and ChatGPT Plus. 10 mins | SCORM | Cheat Sheet | 2.50 | 29/04/2024 | 26/05/2024 |
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The Ethical Use of AI in the Workplace(AIE19) | You know how the business works and what makes your team tick better than anyone. Also, you know what keeps staff happy and what keeps customers coming back. The smart application of AI means you can now get some help to streamline some of your operations. But you need to understand the potential risks that come with the rewards when you use AI tools. Using AI isn’t a one-size-fits-all solution. Having a good understanding of its limitations, data eprivacy, ethical boundaries, and legal considerations is key. And following regulatory frameworks will make using AI for work a much easier task. This course will guide you through all these factors and help you embrace AI in the workplace. By the end of the course, you’ll be able to: • Describe some key ethical risks of using AI tools within business • Identify aspects of the business you’re in that may benefit from remaining under human control • Consider future potential ethical implications of advancements of AI in the workplace Why take this course? This course is for senior managers and will equip you with essential knowledge about using AI in your workplace. Understanding the practical use of AI and the ethical risks that might arise will smooth the path for integrating it across your organization without losing sight of the need for human intelligence. It’ll also give you the skills to future-proof the business for the advancements of AI and any risks that might arise. 15 mins | SCORM | Cheat Sheet | 3.75 | 29/04/2024 | 26/05/2024 |
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ChatGPT for SQL Queries(AIE20) | Working with SQL can be a complex task, requiring close attention to detail. One mistake could mean a lot of time spent debugging. And most people would probably say they’d rather spend their time on other things than trying to figure out where they’ve gone wrong. Thankfully, tools like ChatGPT can save you loads of time generating and debugging SQL queries. This course will help you use ChatGPT to generate new SQL queries and debug existing ones. It’ll also outline the limitations of using tools like ChatGPT to generate SQL queries. Each video will cover a specific topic, so you can choose exactly what you want to learn, at a pace that suits you. By the end of the course, you’ll be able to: • Recognize the limitations of using ChatGPT to generate SQL • Follow steps to use ChatGPT to generate effective SQL queries • Use ChatGPT to understand and debug existing SQL queries Why take this course? This course is for web and software developers who want to streamline their work and make finding and fixing bugs a quicker and easier process. It’ll show you the limitations of using ChatGPT to generate SQL and how to use it to generate effective SQL queries. You'll also see how ChatGPT can be used to understand and debug existing SQL queries. To get the most out of this course, you’ll need access to a computer and ChatGPT Plus. 10 mins | SCORM | Cheat Sheet | 2.50 | 29/04/2024 | 26/05/2024 |
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Generative AI: A Tools Walkthrough(AIE21) | Everyone’s always looking for ways to work better, smarter, and more productively. Using generative AI can streamline tasks, enhance creativity, and boost efficiency. It's like having a smart assistant that automates repetitive work, fires off ideas, and helps solve problems. It can be a game-changer, making work more dynamic and freeing up time for you to focus on more important matters. But if you are going to put it to good use, you need to understand the different types of generative AI out there that will help you. Then you’ll need to grasp the full potential of using AI to full effect in order to transform your work. Putting together a full list of available tools will set you on the right path to blend AI into your everyday tasks. This course will show you how. By the end of the course, you’ll be able to: • Describe the different types of generative AI available • Recognize the potential uses for each type of generative AI in the workplace • List tools available for each type of generative AI Why take this course? For all workplaces, generative AI opens doors to exciting possibilities and having the AI know-how will develop your efficiency and innovation. The tech is here to help if you are up to speed on how to use it. With this course you’ll develop an understanding of what is available to you and how to unlock its potential. This course will help you change how you work and leave you better informed on how to integrate AI into your everyday tasks. 10 mins | SCORM | Cheat Sheet | 2.50 | 29/04/2024 | 26/05/2024 |
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Putting Emphasis on Holistic Wellness(CAP01) | What do you consider when you hear the words “wellness in the workplace”? The gym membership your office supplies at a discount? Or maybe the time they replaced all the chips in the vending machine with “healthy” snacks? Encouraging physical activity and healthy eating obviously benefits an individual, but these approaches don’t have a direct connection to improved health or job performance. Equally, traditional methods toward employee well-being tend to have too narrow a focus. However, holistic wellness (the interconnection of both your physical and mental well-being) focuses on supporting someone through all their needs. When you consider a holistic approach to wellness, you can support the physical, mental, emotional, and spiritual well-being of employees. By the end of this course, you’ll be able to: • Identify why holistic wellness is important • Understand how to encourage holistic wellness in the workplace • Recognize what we mean by holistic wellness and how it can be associated with the role of a coach Why take this course? As a manager or leader, emphasizing holistic wellness will show you value your employees – and they’ll return that value with good performance. This course will help you to understand the importance of holistic wellness for the needs of your business and employees. It also aims to provide you with ideas on how you can improve employee well-being. Doing so will improve employee engagement and positively affect business outcomes. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 28/05/2024 |
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Measuring Coaching Performance(CAP02) | Coaching is a method you can use in the workplace to encourage employees to arrive at their own solutions. After coaching your employee, you’re probably eager to arrive at that “aha!” moment, when you realize your employee can put everything into practice that they’ve learned. And you’ll know you’ve made a difference. Unfortunately, this moment is not always obvious in the workplace. Measuring the effectiveness of coaching performance can be challenging for employers, but it can also add value to your business and employees. Without measuring coaching performance, you won’t know if your coaching is making a significant impact or benefiting your employee. By the end of this course, you’ll be able to: • Identify what a successful coaching experience looks like, so it can be implemented in your business • Compare different coaching techniques and identify business metrics that align with your organization • Explain what coaching measurements actually add value, and why Why take this course? As a manager or leader, or anyone who coaches employees, it’s important to measure your coaching performance to benefit your employees and business goals. But a one-size-fits-all approach doesn’t work. You’ll need to establish what works for you, your employees, and the business you work for. This course will explain how to measure coaching performance effectively, how to identify what a successful coaching experience looks like, and what benefits measuring coaching performance brings to all involved. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 28/05/2024 |
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How to Prepare for a Coaching Session (employee version)(CAP03) | Coaching in the workplace is beneficial for you to develop your skills and performance. That leads to a happier, more engaged work environment and thriving businesses full of talented and motivated people. When you have regular coaching sessions, you have the opportunity to consistently progress in your career and meet your professional goals. When you’re a coachee, you’re responsible for your own learning; a coach is just a guide to help you along the way. This means that it’s crucial you prepare for a coaching session in advance. Doing so will maximize how valuable the experience will be toward reaching your goals. This course is designed to show you how to prepare for those sessions. By the end of this course, you’ll be able to: • Identify practical methods to make the most out of your coaching experience • Understand your role and responsibilities as a coachee • Explain how preparing for your coaching session can create a more valuable experience for you Why take this course? As an employee, you should always take responsibility for your own learning if you want to make the most of your talents. It’s vital you understand how preparing for a coaching session can create a more valuable experience. During this course, you’ll learn how you can apply different methods to help you make the most out of your coaching experience and explain your roles and responsibilities as a coachee. The course also covers how preparation can benefit your overall experience. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 28/05/2024 |
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The ROI of Coaching(CAP04) | Coaching is a beneficial development tool for improving the performance value of employees within your business. Despite being useful, it’s important to recognize that coaching can be expensive. Can you afford to waste money by coaching the wrong people – those who aren’t receptive, or simply don’t need it? You’ll need to ensure that your investments are guided by sustainable returns. Organizations need to find a way of measuring the return on their investment and the effectiveness of their coaching program. In this course, ROI is used as a performance measure to evaluate the general value created by coaching. Measuring return on investment can help you to understand if you’re achieving developmental goals for your coachee and the needs of your business. And it can be measured in different ways, which is just one of the things this course explores. By the end of this course, you’ll be able to: • Explain how valuable coaching could be to your business • Identify and apply different methods of measuring ROI in coaching Why take this course? If you’re a business owner or team leader, it’s beneficial to recognize your return on investment when it comes to coaching programs. This course explains how valuable coaching is for your organization, and the benefits that coaching employees can bring to overall business performance. You’ll also learn to identify and apply different methods of measuring ROI on coaching to evaluate the quality of coaching. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 28/05/2024 |
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Digital Coaching(CAP05) | When technology evolves, it makes sense for the workforce to evolve with it. In recent years, the workforce is shifting to a remote or hybrid model of working. Employers are looking for new ways to support employees from their own homes. This can apply to how we choose to coach others. The traditional model of coaching has been transformed: Coaching now incorporates digital platforms. With digital coaching, you can support employees in a virtual space without being face to face. Digital coaching is a data-driven experience which can lead to numerous learning opportunities and benefits for your employee and organization. By the end of this course, you’ll be able to: • Identify the differences between digital coaching and traditional coaching • Understand how digital coaching works • Recognize the benefits of digital coaching Why take this course? When you’re coaching employees, it’s vital to understand how digital coaching can transform the learning process for the needs of your organization and the goals of your coachee. This course will explain the differences between digital and traditional coaching, how to utilize digital coaching for your business, and how to recognize the benefits of digital coaching. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 27/05/2024 |
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Introduction to Coaching(CE001) | When thinking about coaching, you may imagine a gym teacher on the basketball court or a therapist helping someone work through a phobia. Although these roles have “coach” in their title, what they’re actually doing is “managing.” They’re helping clients reach a goal by giving them instructions, setting tasks, and offering feedback. In the workplace, these tactics push employees in the right direction, but there are more efficient techniques you can use to develop their thinking skills. Coaching employees differs from other managerial behavior. It involves maximizing staff potential by encouraging them to learn, rather than giving them the answer. This allows employees to trust their instinct and come up with solutions, without relying on others for help. By the end of this course, you’ll be able to: • Identify how coaching applies to the workplace • Understand the benefits of coaching in leadership • Apply your new skills to coach your team successfully Why take this course? Being in charge all the time and fixing problems for employees means they’ll rely on you for instruction and won’t develop the skills to learn for themselves. Whether you’re a manager or trainer, or simply want to coach those around you, this course will help. It looks at coaching your team to learn, so you improve your employees’ skills and increase their work efficiency. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 28/05/2024 |
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Using Coaching Models(CE002) | If you understand the difference between managing and coaching and you’ve practiced pointing out employees’ strengths, then you’re already a better listener than most managers out there! For managers and leaders, coaching is key to improving the skills of their team and encouraging individuals to constantly learn. Great coaching is more than simply encouraging your team to learn. There are certain models you can follow to optimize your coaching skills and cover every angle of your employee’s life, to maximize their chance of reaching goals. This course will explain the 3 coaching models and how to select the right one for each case. By the end of this course, you’ll be able to: • Understand the benefits of using coaching models • Identify different coaching models (GROW, OSKAR, CLEAR) • Select the right model for your needs Why take this course? You don’t just want to be a good coach; you want to be the best! If you’re in a leadership or management position and understand the basics of coaching, then this course is for you. It will guide you through specific points to focus on in coaching conversations to help you cover every angle of the employee’s situation. This way, you can work together to map out a plan and identify obstacles – giving you the best chance of helping employees reach the next step. 15 mins | SCORM | Takeaway Tasks | 3.75 | 09/05/2024 | 28/05/2024 |
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Establishing a Coaching Culture(CE003) | Coaching is a brilliant one-on-one technique that you bake into your relationship with employees to encourage them to learn. It’s not only important for you to coach your staff, but for all staff to understand this skill, because coaching and encouraging someone to improve their skills reaps further rewards if they then use that knowledge to coach someone else. Teaching your employees to coach each other stops you having to coach each person individually and take responsibility for everyone. A coaching culture creates teams in which everyone’s thinking of solutions instead of relying on one person for ideas. It’s a unified win! By the end of this course, you’ll be able to: • Understand what a coaching culture is • Identify the benefits of a strong coaching culture • Filter a coaching mindset through the business • Maintain a coaching culture in the workplace Why take this course? You may have mastered coaching your staff, but if nobody else in the company understands this practice, then you lose the opportunity to filter the benefits through the business. Whether you’re a manager, leading a team, or training a new employee, this course is for you. Those in teaching positions must learn to encourage a coaching community to optimize staff productivity. This course will teach you how to establish that culture in a few easy steps. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 27/05/2024 |
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Building Trust and Rapport(CE004) | Coaching is a brilliant tool that managers use to maximize staff potential. By using your relationship with employees, you can encourage them to learn. But, if you don’t have a reasonable relationship with your employees to begin with, you won’t be able to improve their skills. A large part of coaching involves knowing enough about the person’s life to develop a joint plan to reach their goal. Those that don’t trust their manager won’t be able to have an honest conversation about their situation. If you want your team members to be passionate about their work and motivated to learn for themselves, you need to build trust with them and give them a reason to push themselves further. By the end of this course, you’ll be able to: • Understand the importance of trust and rapport in coaching • Use strategies to get to know your staff • Adapt to people’s comfort levels Why take this course? If you’re a manager looking to improve your team’s skills, hope to be a manager one day, or simply want to improve your coaching skills with colleagues, understanding the correlation between trust and commitment is a must. This course will explain how getting to know your staff individually will open your eyes to their situation and allow you to optimize their efforts by building a connection with them. 15 mins | SCORM | Takeaway Tasks | 3.75 | 09/05/2024 | 26/05/2024 |
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Asking the Right Questions(CE005) | Have you ever been on a date with someone that did nothing but talk about themselves? Yep, we’ve all been there. They may have impressed you with funny stories, but they didn’t ask you any questions or take an interest in your life. Of course, they are not getting another date with you. Because they didn’t earn your trust or respect.And it’s the same when it comes to coaching. If you don’t take an interest in your employees and find out what makes them tick, they will not feel motivated to work hard for you and will rely on others to fill in the blanks. By asking the right questions, your employees will be engaged and will start to reflect on how they can achieve their goals. This will inspire them to think for themselves and improve their skills.By the end of this course, you’ll be able to:•Understand the importance of questions in coaching•Know what makes a good question, and why•Use the 5 questions most coaches recommendWhy take this course?Coaching isn’t just about having a set of correct questions to ask. It’s about asking the right questions, in the right way, at the right time, to help your team members reflect on their actions and make improvements to achieve their goals. Managers or leaders looking to improve their team’s skills through coaching should take this course to understand how to get staff to think from different perspectives and steer their thinking in the right direction.10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 26/05/2024 |
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The Art of Listening (for Coaching)(CE006) | If you want to find out how a person feels, or what they think, the best place to start is with a conversation. That’s only the beginning though. If you really want to figure out how they tick, you’ll need to listen and not just hear what they’re saying. When you hear, you’re aware of sounds; when you listen, you hear those sounds and understand them. Actively listening to someone means that you’re involved in a conversation. You’re actively looking for solutions and trying to comprehend them. This kind of approach will make your conversations and coaching a lot more effective. By the end of this course, you’ll be able to: • Understand the benefits of listening • Compare different types of listening • Ask open and closed questions • Improve your listening skills Why take this course? Everybody needs to be able to listen properly. You might be pretty good already, but if you’re coaching in the workplace then you’ll benefit from learning to really listen. This course will teach you why being able to listen properly is so valuable, the difference between active and passive listening, and what you can do to enhance your listening skills. 15 mins | SCORM | Takeaway Tasks | 3.75 | 09/05/2024 | 28/05/2024 |
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The Power of Silence(CE007) | Have you ever been in a situation that has blown up because of something someone has said? You know that if they’d just taken a few moments to think about what they were going to say, they could have avoided all kinds of trouble. Sometimes, silence is most definitely golden. It can give you time to think about what you’re going to say next. It can help you to relax, and it can even make people listen. Without silence, information can be missed, tensions can rise, and patience can grow thin. Harnessing the power of silence in the workplace can improve communication, focus, and overall performance. By the end of this course, you’ll be able to: • Understand why silence can be powerful • Identify the benefits of using silence • Use silence successfully Why take this course? Whatever your role, using the power of silence can improve the way you communicate. But if you’re coaching, then it’s a vital tool that you can use to improve performance. This course teaches you how silence can be powerful, why it can be useful, and how to use it in coaching. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 28/05/2024 |
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The Importance of Goal Setting(CE008) | Setting goals is a great way to get things done more effectively. Whether it’s in or outside of work, having clear goals gives you a purpose, and helps concentrate your mind on the steps you need to take in order to reach them. Whoever you are, and whatever your role, setting relevant and achievable goals will help you become more motivated, focused, and successful. Even lone workers can improve productivity and focus by using goals correctly. By the end of this course, you’ll be able to: • Understand what goals are • Understand the importance of goal setting • Use ‘SMART’ to help with goal setting • Set goals successfully Why take this course? Whatever your role, goal setting will help you to be more successful in the workplace. It’ll help you in your everyday life, too. This course will show you how to identify goals correctly, why goal setting is important, and how to set goals successfully. 15 mins | SCORM | Takeaway Tasks | 3.75 | 09/05/2024 | 28/05/2024 |
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Creating Accountability(CE009) | Ever heard the phrase “the buck stops here”? US President Harry S. Truman had a sign saying just that on the Oval Office desk at the White House. It meant that he was ultimately accountable for the decisions that he made. Accountability isn’t about taking the blame, though. Sure, if things go wrong you should be prepared to fix them, but it’s not just about pointing the finger. In fact, creating accountability is one of the best ways to improve performance in the workplace. Taking ownership enhances workplace culture, improves relationships, and motivates staff. By making employees accountable you’re actually empowering them. By the end of this course, you’ll be able to: • Understand accountability • Identify the benefits of accountability • Establish accountability in your workplace Why take this course? To successfully run a business, you’ll need to create accountability. Whether you’re coaching large or small teams, or even individuals, you’ll find this course valuable. It will explain what accountability is, why it’s so important, and how you can create accountability in the workplace. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 26/05/2024 |
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Giving Effective Feedback(CE010) | Many things in life involve feedback, like your school reports for example. The feedback from your teachers gave you a good idea of whether you were doing ok, or if you “must try harder”! Without feedback, it’s difficult to decide if you’re on the right track, or completing tasks as they should be, so this makes it an essential part of achieving goals. Effective feedback is essential in the workplace. It keeps employees firing on all cylinders – making sure they’re continually learning and developing – and adds value to their business. Without effective feedback, relationships can be damaged, employees can lose focus, and common mistakes can be made over and again. By the end of this course, you’ll be able to: • Understand what effective feedback is • Identify the benefits of effective feedback • Give effective feedback Why take this course? If you’re coaching work colleagues or employees, it’s vitally important to give them effective feedback. It can help save time in correcting mistakes and prevent further mistakes from being made. This course will explain what effective feedback is, how to give it successfully, and why giving effective feedback is so important. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 28/05/2024 |
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The 7 Skills of Critical Thinking(BI001) | The philosophies of history’s great thinkers have been the starting point for much of the innovation we take for granted now. Without them, we might never have had cell phones, computers, or even electricity! See, critical thinking is the ability to think clearly and rationally, to fully understand the logical connection between ideas. In business, critical thinking is vital to keep innovating and stay ahead of the game. The business world is moving faster than ever before, so the need for critical thinking at every organizational level is growing. But despite this, these skills seem to be lacking. By the end of this course, you’ll be able to: • Identify the 7 skills of critical thinking • Use techniques to improve critical thinking skills • Use the RED model to assist decision-making Why take this course? The ability to use critical thinking to drive problem solving and innovation is a sought-after skill, so instilling a critical thinking culture in your business could be a game changer. For those in leadership and management, or employees wanting to take their skills further, this course will help. It explains the 7 skills of critical thinking and offers techniques to help improve your skills. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 28/05/2024 |
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Creative Thinking(BI002) | Creative Thinking in Business is the process by which individuals come up with new ideas or new approaches in order to solve problems. Whether it’s inventing a new product or finding ingenious ways to cut costs and improve quality – like a bagless vacuum cleaner, for example – creative thinking underpins development and innovation. And now, more than ever before, the ability to think outside the box is necessary right across organizations, in order to keep pace and push business forward. By the end of this course, you’ll be able to: • Define the meaning of creative thinking • Identify the benefits of creative thinking in business • Practice strategies to improve your own creative thinking skills • Encourage teams to think creatively Why take this course? Thinking creatively will help find solutions. If you’re a business owner, leader, manager, or team member, this course is for you. It will explain the concept of creative thinking and the benefits it can bring to businesses. It will also give you strategies to help improve your creative thinking and, for leaders and managers, will show you how to encourage your teams’ creativity, too. 15 mins | SCORM | Takeaway Tasks | 3.75 | 09/05/2024 | 26/05/2024 |
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Critical Observation(BI003) | Observation is a key component of innovation. By observing how we and other people do things, we will spot opportunities for improvements. The more we observe, the more opportunities we’ll find. And if a problem is spotted, we can work to provide solutions. In business innovation, becoming a critical observer can help you recognize problems before others do. It allows you to predict obstacles on the horizon. And, by heightening awareness of the unexpected, and plotting and analyzing data, you can provide original solutions to problems that would otherwise be unforeseen. By the end of this course, you’ll be able to: • Describe the principle of critical observation • Identify the need for critical observation in innovation • Practice critical observation techniques to improve problem-solving Why take this course? Whether it’s predicting where supply issues could arise to ensure you’re not caught out, or modeling the ways a global crisis could affect your sales, in business being able to expect the unexpected is a crucial element of progress. Whatever field you work in, the ability to do this can help improve plans and streamline processes. For leaders and managers, this course will explain what critical observation is and why it’s important in innovation. It will also give you advice on improving critical observation skills across your business. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 26/05/2024 |
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Being Adaptable(BI004) | Can you think of a ‘Hero to Zero’ company? Forerunners in their field, but when others started offering the same or better, times got hard and they disappeared? But what went wrong for them? Well, they didn’t adapt. Adaptability is a crucial part of innovation. Successful companies constantly adapt to keep ahead of the curve and give customers what they need and want. This gives them the edge over companies which stand still. In business, being adaptable is the only way to keep moving forward. By getting too comfortable and not adapting to changing markets, businesses fail to keep pace. And in today’s fast-moving world, companies that stand still can fade away very quickly. Because of this, adaptability is vital. By the end of this course, you’ll be able to: • Identify why adaptability is essential for success • Identify how your business could become more adaptable • Cultivate an adaptable culture throughout your business Why take this course? Whatever field you work in, if you’re a business owner, leader, or manager, being adaptable starts with you. And if you’re a freelancer, adaptability needs to be your number one skill. This course will help you understand the need for adaptability and identify how your organization can adapt to keep pace with changes. It will also show you techniques and strategies to help both you and your business create a culture of adaptability across your organization. 15 mins | SCORM | Takeaway Tasks | 3.75 | 09/05/2024 | 26/05/2024 |
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Driving Innovation(BI005) | Innovation is everywhere. Whether it’s advancement in tech or private companies achieving the first manned commercial spaceflight to the International Space Station. But in fact, these are only the “end product.” Innovation is the actual process that unearths better solutions to problems and makes improvements to suit ever-changing needs. Driving innovation is about steering the processes and practices of an organization as a whole. This creates a “thinking outside the box” mindset at every level, and keeps businesses building and growing. By the end of this course, you’ll be able to: • Describe what is meant by “Intrapreneurship” • Create an innovation strategy • Use techniques to encourage innovation at every level of your organization Why take this course? In business, innovation is a survival tool. By constantly innovating, companies can stay ahead of the curve, align with the needs of the customer, and buck any negative market trends. If you’re a leader or manager, driving innovation begins with you. By creating an innovation strategy and actively encouraging staff to be intrapreneurs, you can unlock potential at every level of your business. This course will guide you through creating your strategy and give you tips and advice on driving innovation from within, in order to boost the success of your organization. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 27/05/2024 |
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Thinking Logically(BI006) | Logic and creativity are opposite forces. They’re crucial for any successful business, especially when it comes to innovating.Creativity is required in order to keep things fresh, generate new ideas, and keep the company flexible. Logical thinking on the other hand requires reasoning and facts. It’s needed to instill sensible strategies, resolve problems quickly, and ensure that any bad or crazy ideas don’t get out of hand. Even in the most creative of companies, a lack of logical thinking within your teams and your business can be disastrous, leading to inefficiencies and bad business decisions. By the end of this course, you’ll be able to: · Identify the different types of thinking needed for successful teams · Understand the benefits thinking logically can have on your business · Use techniques to encourage logical thinking at every level of your organization Why take this course? No matter what type of industry you’re in, logical thinking is needed to ensure that individuals and teams remain efficient, focused, and adaptable. If you’re a business leader who values innovation, then this course is for you. It will guide you through how to utilize logical thinking to continually maximize the input and performance of your teams. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 28/05/2024 |
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Problem-Solving(BI007) | Do you know what the world’s best-selling toy is? No, it’s not some new-fangled, shiny, or high-tech gadget. It’s actually the humble Rubik’s cube! That colourful 3D puzzle with problem-solving at its core. And despite the amount of competition out there, the Rubik’s cube has stood the test of time. See, solving is all about using logic and imagination to make sense of a situation and come up with an intelligent solution. And it’s vital in the business world, too. It encourages you to find fresh perspectives and come up with innovative solutions, so that you can formulate a plan to overcome obstacles and reach your goals. By the end of this course, you’ll be able to: • Define the term “problem-solving” within business • Identify the benefits of effective problem-solving • Demonstrate strategies that can improve your team’s problem-solving skills Why take this course? This course is for leaders of all levels who want to encourage better problem-solving within their teams. No matter what the problem or need your business may be addressing, creative ideas and fresh approaches can often make the difference between a successful company and one that’s unable to keep up with its competitors. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 28/05/2024 |
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Dealing with Uncertainty(BI008) | Remember being a kid and wishing you had an all-knowing crystal ball? Or wearing out your collection of magic 8 balls only to keep getting the same fate? “Try again later!” Unfortunately, we can’t see into the future. And that’s the thing about dealing with uncertainty. If we knew what was about to happen, would we change our decisions? As businesses, we take risks all the time. Risks are about probabilities that can be reasonably assigned. But uncertainty is trickier – it’s about futures for which a probability can’t be determined. It’s fear of the unknown. And that very fear can prevent us from making bold choices, initiating change, and innovating in our businesses. By the end of this course, you’ll be able to: • Differentiate between uncertainty and risk • Identify tools for dealing with uncertainty in the workplace • Demonstrate what’s needed from an innovation strategy when facing uncertainty Why take this course? Innovation is what drives business forward and allows for growth. But without overcoming uncertainty, innovation can’t happen. If you’re a leader, manager, or business owner, then this course is for you. It will provide guidance and practical tips to help improve how you tackle uncertainty in the face of everyday business decisions. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 27/05/2024 |
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Being Resourceful(BI009) | Ever thrown together a great last-minute meal even though the fridge looked bare? Or winged your way through a successful presentation even though someone dropped out at the last minute? That’s resourcefulness. When applied to the business world, being resourceful is the ability to find and use available resources to solve problems and achieve goals. It’s seeing challenges as opportunities, rather than problems to fix. From delegating and improvising, to thinking on your feet, being resourceful is more than just a skill, it’s a mindset. It’s the ability to think differently, generate new ideas, and visualize all the possible ways to achieve your desired outcome. By the end of this course, you’ll be able to: • Define what is meant by resourcefulness • Understand the benefits being resourceful can bring to business innovation • Demonstrate resourcefulness in the workplace Why take this course? When it comes to gaining success in business, there’s no silver bullet. But if anything comes close, it’s resourcefulness.This course is for any business professional wanting to fine-tune their resourcefulness by using ingenuity, common sense, and good judgement to overcome obstacles and achieve success. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 26/05/2024 |
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The Power of Analysis(BI010) | What’s your hidden superpower? Creativity? Hawk-like hearing? Maybe the ability to always be barefoot at the exact moment a rogue Lego piece appears on the floor? (Ow, we’ve all been there.) For businesses in the real world, their hidden superpower is analysis. Modern companies the world over are using the power of analysis to become more efficient. A great business analyst increases profit margins and identifies compliance gaps, ultimately paving the way for businesses to beat their competition. By the end of this course, you’ll be able to: • Define and identify the benefits of business analysis • Recognize how analysis can support and encourage business innovation • Demonstrate ways of levering business analysis to drive your company forward Why take this course? This course is for leaders and business owners in any industry who want to better understand the role of business analysis, and harness its power to make them stand out. When it comes to business innovation, the devil is in the details. Ideas can come from anywhere, but only through analysis are you able to spot gaps, find solutions, add value, and continually bring about innovation in your business. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 28/05/2024 |
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Employee Experience: Space, Technology and Culture(EE02) | The importance of customer experience is well understood. But what about the experience your employees have while working for your organization? Everything they interact with while at work shapes their experience. The spaces they work in, the tools they use to do their jobs, and the overall culture of your organization all play a part. A positive employee experience boosts job satisfaction and productivity. But any negative experiences can seriously undermine both and threaten your chances of retaining your teams. Understanding what shapes your employees’ experience will help you make sure they don’t encounter unnecessary obstacles while working. This will improve their overall well-being and help them to focus. It’ll also help you attract and retain employees, so you don’t lose out on working with talented people. By the end of this course, you’ll be able to: • Define employee experience • Explain why space, technology, and culture are the 3 pillars of a successful employee-experience program • Understand the importance of evaluating touchpoints to keep improving employee experience Why take this course? Business leaders, managers, and team leaders all need to understand the importance of space, technology, and culture in employee experience, so they can apply it in their workplace. This course will help you understand why they’re so important and how to improve the employee experience in your organization. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 27/05/2024 |
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Helping Employees Belong (before they start)(EE03) | Ever been to an interview and come away with no sense of an organization’s values or culture? If so, it was probably pretty hard to imagine how you’d fit in. Or maybe you’ve accepted a job offer, only to hear nothing from your new employer until you started. That wouldn’t do much to make anyone feel welcome, either. In fact, it might just be enough to make a new recruit jump ship before they even join the team. Understanding how to make employees feel welcome before they start will help your organization retain talented employees. It’ll make onboarding processes more impactful and help new recruits feel comfortable. And it’ll help you and your organization to maintain a strong workplace culture with defined values. By the end of this course, you’ll be able to: • Recognize the impact of recruitment processes and online presence in helping new recruits feel they belong • Explain what preboarding is and why it’s important • Follow tips to make preboarding effective for new recruits Why take this course? Preboarding helps create stronger teams that are aligned with organizational culture. That’s why senior team leaders, managers, and business leaders need to understand its importance. This course will walk you through all the ways you can make sure new recruits feel they belong, from advertising the job onward. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 28/05/2024 |
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How to focus on outcomes instead of outputs(EE04) | You’re busy, and so are your teams. It probably seems natural to focus on what needs to be done in a given day or week. And to-do lists are certainly a useful way of making sure everyone knows what they need to prioritize. But do your teams know why they need to complete those tasks or hit those targets? Are they aware of the desired outcome and how it relates to the business’s overall aims and goals? Shifting your focus will help that to-do list make more sense for everyone. Focusing on why tasks are important will help you and your teams keep sight of the big picture. It’ll make tasks more meaningful and help team members understand the role they play in reaching organizational goals. By the end of this course, you’ll be able to: • Explain the difference between outputs and outcomes • Recognize the benefit of focusing on outcomes over outputs • Use tips to focus on outcomes rather than outputs Why take this course? Senior leaders, team leaders, and managers all need to understand how to focus on outcomes instead of outputs. This course will help you recognize the difference between them, so you can do just that. It’ll walk you through the benefits of doing so. And it’ll even give you some handy tips, so you can make a start. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 28/05/2024 |
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The Rise of Flexible Benefits(EE05) | These days, we know that the same working patterns and hours don’t work for everyone. Talented employees can be found living anywhere. They have a variety of work-life-balance needs. And there’s great technology available to support remote and flexible teams. There are lots of creative ways to introduce flexible benefits to your workforce. Your employees will thank you. And your organization will benefit, too. Understanding exactly what flexible benefits are is the 1st step to understanding why employees value them. It’s time to step away from the idea that flexibility reduces productivity and engagement. The opposite is actually true. Learning this, along with how to manage any potential drawbacks, will increase employee well-being. It’ll also help you attract and retain the most talented employees. By the end of this course, you’ll be able to: • Define flexible benefits • Understand why employees and organizations benefit from flexible benefits • Take steps to support flexible workforces and overcome potential drawbacks Why take this course? Flexible working and benefits are definitely here to stay. Team leaders, managers, and business leaders all need to understand why flexible benefits are so important to employees. This course will help you to do just that. It’ll also show you why embracing this new way of working will benefit your organization. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 28/05/2024 |
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Employee Engagement Surveys(EE06) | Interested in learning more about how your employees feel about their roles? Or maybe you want to get a sense of how engaged they are, and why? You could arrange a one-to-one and ask specific members of staff directly. But wouldn’t it be better if you could find that information in a way that gives employees an unfiltered voice? That’s where surveys come in. They can be anonymous. You can choose what they focus on and how often. And they give you access to that all-important employee perspective. If you want to identify what’s working and what needs to be improved within your organization, surveys are your best bet. They can give you and your organization great insight into all areas of the business. This helps you make sure your employees are happy and have the resources they need to perform well. And crucially, it shows employees that you value their input. By the end of this course, you’ll be able to: • Recognize how employee surveys can benefit your organization • Explain the difference between annual and pulse surveys • Consider what to include in your organization’s survey Why take this course? Team leaders, managers, and business leaders all need to understand how to use employee surveys to support their organization. This course will help you understand the importance of these surveys and what they can focus on. It’ll also explain how survey frequency impacts what you can learn, so you can choose how often to conduct them. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 27/05/2024 |
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Measuring the Employee Experience(EE07) | Has a member of your team ever surprised you by suddenly deciding to leave the organization? If you’re not monitoring the employee experience, it’s difficult to spot talent who might be thinking about leaving the company. But how do you know what their employee experience is like? Well, you need to measure it. Measuring the employee experience helps ensure your team’s needs and expectations are met. The employee experience can affect productivity, engagement, and retention of staff, so it’s important to track it. You’ll need to know which metrics are essential to monitor, such as net promoter scores. And you’ll have to know how to use them to measure the employee experience. This course can help with that. By the end of this course, you’ll be able to: • Recognize the importance of measuring the employee experience • Identify essential employee-experience metrics • Explain how to measure the employee experience on essential metrics Why take this course? The employee experience is linked with business success. Anyone who influences the employee experience, such as business leaders, team leaders, or managers, will find this course useful. You’ll learn why measuring employee experience is so important. And you’ll also find out which employee metrics are essential and how to measure them. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 28/05/2024 |
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The Role of Employee Champions(EE08) | Training, productivity, safety… Do you have in-depth knowledge about how each aspect of the organization is influencing the employee experience? Don’t worry if you don’t. It’s impossible for managers or leaders to know about everything that’s affecting employees. That’s where employee champions come in. Employee champions give managers and leaders insights into the feelings and concerns of employees. These insights can be used to improve the employee experience. Champions can also boost morale and inspire commitment in other employees. But in order to carry out their role effectively, employee champions need to be supported in the workplace. By the end of this course, you’ll be able to: • Define the role of employee champions • Identify the benefits of having employee champions • Explain how to support employee champions Why take this course? Employee champions contribute to the employee experience. Business leaders, team leaders, or managers who want to deliver a great employee experience will find this course ideal. You’ll learn about what employee champions do, why they’re important, and how to support them. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 28/05/2024 |
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Putting the Human back into HR(EE09) | Many HR processes, such as onboarding, are now automated. But an effective HR process will never be achieved by just using tech, no matter how advanced. The “human” part of Human Resources still has a vital role to play in the employee experience. Employees value human connection and empathy as part of their working experience. Chatbots may have improved areas of recruitment, such as the screening process, but employees still want to see a friendly face on their 1st day. That’s why it’s so important to find a good balance between technology and the human touch in HR. By the end of this course, you’ll be able to: • Recognize the importance of the human touch in HR • Identify areas of the HR process that the human touch improves • Explain how to balance technology in HR with the human touch Why take this course? An empathetic HR process can positively impact the employee experience. This course is for business leaders, team leaders, or managers who want to know more about the balance between technology and empathy in HR. You’ll learn why balancing the human touch with technology is important and how to accomplish that. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 28/05/2024 |
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Increasing Retention through Journey Mapping(EE10) | Do you remember your 1st day at work? It’s an important stage in the workplace journey. When employees have positive experiences on their journey, they’re more likely to stay with the organization. But how do you know which areas of the employee experience to improve? Well, you need to map them. Journey mapping tracks the experience of employees through key stages and memorable moments. From onboarding to offboarding, organizations need to assess those stages, so the employee experience can be optimized. When the employee journey is the best it can be, staff retention is much more likely. By the end of this course, you’ll be able to: • Define employee journey mapping for increased retention • Identify the stages of the employee journey • Explain how to create an effective employee journey map Why take this course? Journey mapping reveals areas of the employee experience that can affect retention. Business leaders, team leaders, or managers who want to increase retention will benefit from this course. You’ll learn what employee journey mapping is, the stages of the employee journey, and how to create a journey map for the employee experience. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 28/05/2024 |
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Presentations and The Magic of Stories(PS001) | Have you ever been to a show that didn’t quite go according to plan? Y’know. Like where the magician kept dropping their cards and forgetting their lines? Then they forgot the magic words and didn’t pull the rabbit from the hat? No? Well, if you did, you would have left the show feeling bored, frustrated, and maybe even confused. If that magician had thought more about their presentation and storytelling skills, they might’ve held your attention just that little bit longer. Captivating your audience in a presentation using stories is a magic trick we can all learn. By being aware of how we present information and creating stories that weave that information together, we can better represent ourselves, our brand, or our organization. By the end of this course, you’ll be able to: • Recognize the key aspects of an engaging presentation • Identify key storytelling techniques and their benefits • Adopt storytelling techniques that will capture an audience’s attention Why take this course? Being able to present and get your ideas across to an audience is a useful skill for everyone to learn. This course will show you how to use the magic of stories to deliver a great presentation. By the end of this course, you’ll have the storytelling techniques to put your point across in a compelling and memorable way. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 28/05/2024 |
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What Makes a Good Presentation?(PS002) | From time to time, something comes along that changes the way we live. It could be a gadget, or even something totally new. But for every one that’s successful, there are a few great ideas that don’t make the grade. Often, the difference between success and failure is a great presentation. Good presentations aren’t just for inventors or big companies, though. Almost everyone will need to present sometime, and knowing how to do it well is essential. Whether it’s to potential clients or your co-workers, a good presentation can engage your audience and drive success. By the end of this course, you’ll be able to: • Identify what makes a good presentation • Recognize the benefits of using good presentational skills • Adopt good presenting techniques that’ll keep audiences engaged and help master your nerves Why take this course? Whether you’re unveiling the latest product or presenting last month’s figures to the rest of your team, we all have to give presentations from time to time. This course will help you recognize the best way to keep people engaged and listening. You’ll also learn some great techniques for mastering nerves when you’re speaking to an audience. 5 mins | SCORM | Takeaway Tasks | 1.25 | 09/05/2024 | 28/05/2024 |
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Presenting with Power: Hints and Tips(PS003) | Guess what the number 1 global fear is. It’s not spiders, it’s not heights, and it’s not even the dark. The number 1 voted global fear is the fear of public speaking. It’s estimated that 80% of the global population get some form of anxiety about public speaking. That’s nearly the whole world! Presenting with power means captivating and motivating your audience with an assured and confident performance that’ll help form connections, inspire people, and influence change. It’s one of the most desirable skills in business. Your ability to present well can have an effect on your level of success and career progression. Luckily, it’s a skill you can learn. By the end of this course, you’ll be able to: • Recognize why presenting with power is important • Identify how to present with power • Implement techniques to improve your public speaking Why take this course? Most people have to give presentations at work. So, everyone will benefit from learning how to do it well. By taking this course, you’ll recognize how to present with power. You’ll gain helpful hints and tips to improve your public speaking, and learn how to implement them in your own presenting. 5 mins | SCORM | Takeaway Tasks | 1.25 | 09/05/2024 | 28/05/2024 |
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Structuring your Presentations(PS004) | We’ve all been there. Forgetting our lines. Relying on notes. Facing an audience that’s more interested in their smartphones than your presentation. You wonder what you’re missing. Is it more facts? Higher energy? While these elements are key to knocking a presentation out of the park, without a proper structure, ideas are just that. Ideas. Structuring your presentation will help you communicate your message more effectively. Without that structure, your ideas will be muddled, and you’ll confuse your audience. This course will help you provide listeners with something they can follow, engage with, and most importantly, remember. By the end of this course, you’ll be able to: • Recognize the benefits of structured presentations • Identify ways of improving the structure of your presentations • Show an understanding of structuring an effective presentation • Adopt techniques to structure your presentations to keep your audience engaged Why take this course? This course is for anyone who needs to present information as part of their job. It’ll help you identify basic structuring techniques and show you the benefits of a well-organized presentation. You’ll also see how to bring structure to your ideas to help create effective presentations that’ll keep your audience engaged. 5 mins | SCORM | Takeaway Tasks | 1.25 | 09/05/2024 | 28/05/2024 |
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Setting up for Successful Presentations(PS005) | You’re giving that really important work presentation. This could be a key moment that changes your career… hopefully in a good way! You step out on the stage, and suddenly realize that you’ve forgotten your notes. Everyone’s looking at you expectantly, and you have no idea what to say… Relax, it’s just a bad dream. But it’s a really common one. It’s not hard to figure out why: talking in front of people can be pretty scary! So, what’s the best way to make sure that, when the crucial hour comes, you’re able to stay calm and focused? It’s all about the preparation. And that’s what this course explores. By the end of this course, you’ll be able to: • Identify the techniques that will help you prepare effectively • Anticipate problems with presenting • Apply techniques to prepare for a successful presentation Why take this course? Giving a good presentation is an essential skill in many areas of business. Whether you’re a novice or a seasoned veteran, knowing how to prepare in a methodical way makes all the difference. This course will show you how to prepare your equipment, and yourself, so that on the day, you’ll be ready to just focus on getting your message across. 5 mins | SCORM | Takeaway Tasks | 1.25 | 09/05/2024 | 28/05/2024 |
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Dealing with Nerves(PS006) | Giving a presentation is really no big deal – it’s just standing in front of people and talking. How difficult can that be? But when the moment comes, and all those people are looking at you, your palms sweat, your heart thumps, and your mind goes blank. That’s presentation nerves. All you want to do is dig a hole and disappear. Ok, so here’s the good news. Put away the shovel, you won’t need it. There are tried-and-tested methods available to help you out. These easy techniques help to stop anxiety from becoming overwhelming. If you learn how to use them well, they can even turn that nervous energy to your advantage. And that’s what this course explores. By the end of this course, you’ll be able to: • Apply effective preparation techniques to manage stress • Recognize how performance anxiety affects you • Implement a plan to successfully deliver a presentation Why take this course? Nerves can affect any of us, at any time. If you’ve put lots of work into building a great presentation, you don’t want to let nerves stop you from delivering it well. And these techniques aren’t just helpful for presentations – they are useful for other stressful situations, too. This course will show you how to take control and stop nerves from getting the better of you. 5 mins | SCORM | Takeaway Tasks | 1.25 | 09/05/2024 | 26/05/2024 |
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Using Positive Visualization(PS007) | Do you ever have doubting, negative thoughts? Those voices in your head that say, "I'm just no good at this sort of thing"? We all have them. And sometimes they can really get in the way. When you have an important challenge to deal with, such as giving a presentation, you need to get rid of those negativities. Wouldn't it be great if there was some sort of machine that could help you change your attitude? Good news – there is, and you already have one – it's your brain. There's a powerful technique that's used by top athletes, performers, and CEOs – Positive Visualization. This course will teach you how to use visualization to emphasize the positive and eliminate the negative. By the end of this course, you’ll be able to: • Describe how positive thoughts can influence our abilities • Implement positive visualization practices • Apply visualization techniques to prepare for a successful presentation Why take this course? Anyone preparing for an important presentation will know how much of a challenge it can be – even if you’re not a beginner. Positive visualization is a powerful tool for getting into the right "can-do" mindset, and reducing anxiety. And it’s not just useful for people giving presentations – it’s a proven method for helping you reach goals in all areas of life. 5 mins | SCORM | Takeaway Tasks | 1.25 | 09/05/2024 | 28/05/2024 |
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Power Posing(PS008) | Your body is arguably your most powerful communication tool, so knowing how to use it to get your message across is paramount. Think about someone who is angry or scared – you can tell from afar how they’re feeling as it’s “written all over them.” The truth is, people will form an opinion about you in the first few minutes of your presentation, and your body language will play a huge part in that. If you know how to stand properly, you can convey power, self-confidence, and trust. This course will teach you how to do that, leaving you in control and more assertive. By the end of this course, you’ll be able to: • Adopt ways to have a confident and natural power pose • Recognize when this technique is appropriate • Explain how good posture makes a good impression Why take this course? Body language is a huge part of public speaking. If you want to be sure yours is giving a positive and confident message to your audience, this course is for you. It’s a learnable skill that anyone can use. Body language skills are transferable to other parts of your life and will help you stand out any time you want to be heard. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 28/05/2024 |
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The Art of Breathing(PS009) | Although we take around 20,000 breaths a day, breathing is something we just tend to do. We don’t give it much thought until we notice it speeding up. That’s a handy little shortcut the brain does for us. We wouldn’t get much else done if we had to think about every breath, right? Breathing well improves our physical and mental health, and it’s key to good public speaking. Imagine you’re about to give a presentation. If you’re breathing well, you’ll release more endorphins into your body, your muscles will relax, and your heart rate will lower. You’ll also become more focused and less stressed. Sound good? This course will explain how to harness your breath to ensure your voice is heard. By the end of this course, you’ll be able to: • Recognize how “good” breathing benefits our bodies and minds • Apply simple breathing techniques and exercises • Identify how breathing can improve performance Why take this course? This course will help you focus your concentration, improve your confidence, and relax in front of an audience, all through the power of breathing. Knowing how, and remembering when to breathe really can contribute toward a successful presentation. And you don’t have to be in the spotlight to take advantage of these techniques, they can be used in any situation, by anyone. 5 mins | SCORM | Takeaway Tasks | 1.25 | 09/05/2024 | 28/05/2024 |
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Becoming a Master Orator(PS010) | Public speaking is the act of giving a live speech to an audience. The focus can be on any topic and the reason for doing it might be to educate, entertain, or influence. Addressing an audience allows us to form connections and affect opinions. It’s one of the most important ways of communicating, and one of the most feared! Being good at public speaking can help advance your career and build your credibility. It’s a skill that can be used in a variety of personal and work-related situations, for example to accept an award, provide training to new members of staff, speak to your customers, or make a speech at a friend’s wedding. This course will help you become a more confident and compelling speaker. By the end of this course, you’ll be able to: • Implement eloquent and persuasive speeches • Use rehearsal techniques to fine-tune presentations • Engage with your audience more easily Why take this course? Communication skills allow us to progress not only in our jobs but in life itself. Knowing how to speak well in front of an audience gives you the opportunity to inform, persuade, influence, and motivate those people. That’s a powerful position to be in. Public speaking is a skill not a talent, so anyone can master it! 5 mins | SCORM | Takeaway Tasks | 1.25 | 09/05/2024 | 26/05/2024 |
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Wishcycling(ES001) | Have you ever hesitated before throwing something in a recycling container? Is the item actually recyclable? Does it meet the criteria to be thrown in this particular container? If your follow-up response was just to throw the item in anyway and hope for the best, then what you did right there was an act of “wishcycling.”Because we think that something should be recyclable, we err on the side of optimism when we dispose of it. The problem is that recycling contamination can cause significant problems in the waste-management process. And, on a large scale especially, such as in the office, this effect is multiplied. This course is all about why wishcycling is an avoidable banana skin, and how we can best avoid slipping up.By the end of this course, you’ll be able to:• Explain what wishcycling means• Describe why recycling contamination is a problem• Encourage your colleagues and your organization to recycle properlyWhy take this course?Recycling contamination is a burning issue, sometimes quite literally. If a paper recycling container contains foreign objects like plastic bags or foil packaging, for example, that whole load might be rejected and designated for landfill or incineration instead. If organizations and individuals want to be part of the solution when it comes to recycling, they need to do it properly.10 mins | SCORM | Development Plan | 2.00 | 09/05/2024 | 07/02/2025 |
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Sustainability and Innovation(ES002) | It’s fair to say that a business cannot hope to survive, let alone succeed, if it doesn’t innovate. But some of the cleverest innovations of the modern age have in fact caused significant damage to the environment, and to people.Most of us are uncomfortably aware that our planet is on the brink of an ecological disaster of our own making. All of us need to change our ways to be more sustainable. Businesses, in particular, need to lead the way. They use a huge amount of energy and resources, compared to individuals. It’s imperative that sustainability goes hand in hand with innovation, and that’s what this course is all about.By the end of this course, you’ll be able to:• Describe what sustainability means for businesses• Evaluate examples of sustainable business practices• Discuss the barriers and advantages to adopting sustainable practicesWhy take this course?Everyone’s talking about sustainability these days. It’s good that we’re all having that conversation, but what we need is action. This course explores how companies can be swayed to make changes and adopt more sustainable practices. Every single person can make a difference if they change their way of thinking, and businesses stand to gain if they commit to sustainable innovation.10 mins | SCORM | Development Plan | 2.00 | 09/05/2024 | 07/02/2025 |
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The Benefits of Becoming a B Corp(ES003) | The “B Corp” movement began with a utopian vision of the world’s big corporations championing the environment and acting in the best interests of society. Today, there are well over 5,000 companies who have certified as “B Corporations”, and they’re spread out all over the globe.So clearly, it's a growing movement, with some huge companies already involved. But what exactly is a B Corp? Well, this course has been designed to explain that, and also reveal why getting your business certified as a B Corp is good for the world, and what the wider-reaching benefits are.By the end of this course, you’ll be able to:• Recognize what it means to be a B Corp• Describe the B Corp certification process• Identify reasons for making the transitionWhy take this course?It used to be the case that it was only nonprofit organizations that were committed to tackling environmental and social problems. But the B Corp movement is changing that by growing a network of for-profit companies which champion sustainability-related initiatives. The idea is to harness the power of business for the benefit of society. If you’re a business owner or leader, and that sounds like something you want to be a part of, this course will show you the way forward.10 mins | SCORM | Development Plan | 2.00 | 09/05/2024 | 07/02/2025 |
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Going Net Zero(ES004) | The world is in the grip of a climate crisis that’s been described as, “code red for humanity.” That’s not a line from a Hollywood movie; those are the words of the Secretary-General of the United Nations. When the UN is involved, you can probably guess that the situation is severe.The message is clear: to avoid a catastrophic increase in global temperature levels, we need to cut our greenhouse gas emissions massively in the coming decades in order to reach “net zero”. The biggest onus is on the industries which burn fossil fuels, but every kind of business, large and small, needs to make significant changes in order to reduce its carbon footprint. This course explores the reasons why going net zero is so important, and how to get started on the right path.By the end of this course, you’ll be able to:• Explain what “net zero” means and how it can be achieved• Discuss the barriers toward going net zero• Identify ways you can reduce your carbon footprintWhy take this course?Nearly every nation on earth has signed up to the Paris Agreement, pledging to limit global warming to well under 2 degrees Celsius compared to pre-industrial levels. It’s going to take a complete overhaul of how we all go about our business, but a decarbonized world is possible. This course condenses a big and scary topic into something easier to digest, and offers guidance on how you, as an individual within a business, can be part of the solution.10 mins | SCORM | Development Plan | 2.00 | 09/05/2024 | 07/02/2025 |
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Sustainable Construction(ES005) | You know those futuristic cities you see in the movies? Well, they’re building “smart cities” just like that, right now – even in the places where you’d think building materials would be scarce, like the middle of the desert. As well as all the ultra-modern technology, what makes these cities “smart” is that they’re sustainable.Sustainable construction means using methods and materials that limit (or even eliminate) adverse effects on the environment. Whether you’re building an entire city or a simple outbuilding, you can reduce your impact on the environment by following sustainable practices, optimizing energy efficiency, and implementing green technology.By the end of this course, you’ll be able to:• List the principles of sustainable construction• Identify techniques and practices of sustainable construction• Describe the benefits of sustainable constructionWhy take this course?Whether you work in the construction industry, or you have plans to engage a contractor for a building project, it’s important to know about the merits of sustainable construction. The world is facing major challenges in terms of climate change and finite natural resources. There’s no doubt that we need to keep building, but we need to do so responsibly.15 mins | SCORM | Development Plan | 3.00 | 09/05/2024 | 07/02/2025 |
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Using the Right Language(CSA01) | Using the right language is like, really important man. ’Cos if you don’t then people might not respect you and stuff. That’s right. People will perceive you differently depending on the language you use. Be too conversational and relaxed, and they may not think you’re professional. Be too pompous and stuffy, and they might think you’re not human. When you deal with customers, it’s vitally important that you use the right language. Be positive, confident, clear, and polite. It’s also important to be empathetic, showing that you understand how they feel and what they want. If you can do all that, you’ll build great customer relationships. By the end of this course, you’ll be able to: • Identify right and wrong language • Recognize the benefits of using the right language • Describe how to use the right language Why take this course? It’s so important that you use the right language when working in customer service. That’s why this is the right course for you. You’ll find out the types of language you should and shouldn’t use, understand the benefits of using the right language, and learn how to use it in your job. 10 mins | SCORM | Workbook | 2.50 | 09/05/2024 | 28/05/2024 |
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Nurturing Customer Relationships(CSA02) | Good customer relationships are worth their weight in gold. Without them, sales will be more difficult to close, and your business will start to fail. When customer relationships go bad, things can very quickly become toxic and your business might suffer. To stop this from happening, you need to work on those customer relationships. If they’re good, make sure they stay that way. If they’re not so good, then give them some TLC. Nurturing customer relationships is all about keeping current customers happy and building relationships, so they keep coming back for more. By the end of this course, you’ll be able to: • Understand why good customer relationships are important • Identify what makes a good customer relationship • Develop & nurture excellent customer relationships Why take this course? If you work in customer service, then you’ll need to nurture your customer relationships. This course will help you to figure out what makes a good customer relationship and understand why it’s so important. It’ll also give you tips on how to develop and nurture excellent customer relationships so that your business can continue to grow and thrive. 10 mins | SCORM | Workbook | 2.50 | 09/05/2024 | 28/05/2024 |
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Practicing Positivity(CSA03) | Positivity is great! When you’re positive, you lift everyone around you. You create positive energy that affects everybody you interact with, making everything you do seem easier. The opposite is also true. Negativity will make you unhappy and make the things you do more difficult to achieve. Positivity will help you to be happier, healthier, and more productive. When you work with customers, you can’t afford not to be positive. Be positive and you’ll make problems seem smaller or even go away altogether. Your customers will be happier too, and they’ll always come back for more. By the end of this course, you’ll be able to: • Identify ways that being positive affects your attitude • Explain how to think positively • Interact positively with every customer • Demonstrate positive problem-solving Why take this course? If you work with customers of any type, they’ll expect you to deal with them positively. This course will help you achieve that by showing you how to interact and engage positively with every customer. You’ll also see how positive problem-solving can help you resolve even the most difficult situations favorably. 10 mins | SCORM | Workbook | 2.50 | 09/05/2024 | 28/05/2024 |
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Achieving Clarity(CSA04) | Information is difficult to understand when it’s not presented clearly. But it’s so much easier to understand when it is. When you present information, do it with clarity. If you don’t, you just won’t get the right message across.Achieving clarity in customer service is essential for so many reasons. It’s important to give and receive customer information in a way that can be understood. If you don’t, customers could become confused. Just imagine what confusion would add to an already difficult situation. You’d be pouring oil on the fire.By the end of this course, you’ll be able to:• Understand how to listen to customers• Organize information so that it’s easily understood• Use clear language in conversations• Employ techniques to present information clearlyWhy take this course?If you work with customers in any capacity, then it’s clear that this course is for you. Clarity is an essential ingredient in any good customer service. This course will help you understand how to organize, communicate, and present information to customers clearly, and how to listen to them properly. So, when you do deal with them, you’ll understand each other perfectly.10 mins | SCORM | Workbook | 2.50 | 09/05/2024 | 22/04/2025 |
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Maintaining Composure(CSA05) | Dealing with people can sometimes be stressful, especially in customer service. Your customer could be frustrated, angry, or even upset. And sometimes, when they need to complain, it’s going to be you they’ll complain to. When you’re faced with situations like these, staying calm isn’t always easy. If you can maintain your composure when you’re dealing with customers, it’ll bring a whole range of benefits. Stay calm in the face of a storm, and you’ll diffuse a situation. Keep your calm when your customers are losing theirs, and you’ll solve their problem. After all, if you don’t, you could lose more than your temper! By the end of this course, you’ll be able to: • Identify ways to detach yourself but remain empathetic • Utilize techniques to diffuse difficult situations calmly • Develop ways to control your stress levels Why take this course? If you work in customer service, then you’ll need to maintain your composure. This course will help you do just that. You’ll learn how to deal with the most challenging situations and remain calm, control your interactions with customers, and keep your stress levels manageable. 10 mins | SCORM | Workbook | 2.50 | 09/05/2024 | 28/05/2024 |
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Customer Service and Cultural Awareness(CSA06) | That agonizing part at the end of your meal – how much to tip? Of course, you thought it was excellent, so 15%... or should it be 20% here? Are you expected to give as much as 25%? In some countries tipping is considered rude, and you certainly don’t want to offend anyone! Navigating cultural differences can be tricky at times, especially when dealing with customers from around the world. How do you ensure you’re meeting their cultural expectations for customer services while also being aware of the countless nuances? There isn’t a one-size-fits-all approach, but there are things you can do to be more culturally aware. This course will help you deliver top-notch customer service while navigating cultural awareness. By the end of this course, you’ll be able to: • Identify common areas of cultural differences that customer-service teams often run into • Differentiate between a high-context and low-context culture in customer-service settings • Implement strategies to ensure you avoid bias when dealing with customers Why take this course? Good customer service should navigate cultural differences and complexities to ensure all customers receive the same high-quality care. This course, suitable for anyone in senior customer-service roles or customer-account managers, will help you to avoid bias and respect cultural differences wherever they crop up. 10 mins | SCORM | Takeaway Tasks | 2.50 | 09/05/2024 | 26/05/2024 |
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What is Digital Transformation?(DTE01) | It’s hard to imagine life before computers and the internet. Where would we be without trusty Google at our fingertips? Back when these technologies were first introduced, many people were sceptical. We don’t always like change. But in the workplace, being slow to adopt new technologies can quickly lead to businesses becoming irrelevant. Digital transformation means updating and adapting your business practices to keep up with new technologies. This increases efficiency because you won’t be relying on those slower, outdated methods. Businesses must adapt to survive, and that starts with digital transformation. This course will show you where to start. By the end of this course, you’ll be able to: • Explain how digital transformation works • Identify the benefits of digital transformation • List the 4 types of digital transformation Why take this course? A willingness to adapt is a key component of success, which means digital transformation is essential for every business. Whether you’re a business owner or you simply want to improve efficiency in your workplace, this course will increase your understanding of how to implement digital transformation and help your business on its way to being future-proof. 10 mins | SCORM | Takeaway Tasks | 2.50 | 15/05/2024 | 24/05/2024 |
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Why Do You Need a Digital Culture?(DTE02) | Starting a new job can be a challenge. You have to meet a bunch of people, all the while trying to shake those new job nerves. It’s even more intimidating if you have to use technologies you’ve never come across before. Changes in the way we work can be stressful and affect our confidence. But there are ways around this.Digital culture is the understanding that our daily lives are hugely shaped by technology. It changes the way we think and interact – even the way we work. Working to promote a digital culture along with your colleagues will help to reduce those first-day new-tech nerves. Understanding and using new tech correctly can also upgrade your personal skills. This course will show you how.By the end of this course, you’ll be able to:• Recognize the personal benefits of a digital culture• Support a digital culture in your workplace• Identify useful technology required for creating a digital cultureWhy take this course?Whether you’re a new hire or you’ve been with a business for years, you can benefit greatly from a strong digital culture. This course will show you how a workplace that embraces changes in technology can help you feel empowered, more productive, and happier in your role.15 mins | SCORM | Takeaway Tasks | 3.75 | 15/05/2024 | 23/04/2025 |
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The Four Types of Digital Transformation(DTE03) | You’ll probably have heard the term “digital transformation” before. Maybe in a recent meeting about updating business practices. But hearing about it isn’t quite the same as understanding what the term truly means and how it affects you. Digital transformation is the integration of new technologies within an organization. How it looks in practice will vary from business to business. There are 4 types: business process, business model, domain, and cultural. Knowing which type relates to your workplace will help you to understand how the process of digital transformation is likely to impact you at work. By the end of this course, you’ll be able to: • Describe the 4 types of digital transformation • Identify their benefits in the workplace • Recognize the challenges of digital transformation Why take this course? No matter what your role is within a business, digital transformation will affect the way you work, so it helps to know what the process involves. By taking this course, you’ll learn about the 4 types of digital transformation, what they involve, and how they can create positive change in your day-to-day role. 10 mins | SCORM | Takeaway Tasks | 2.50 | 15/05/2024 | 24/05/2024 |
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Digital Disruption(DTE04) | Digital disruption. It’s one of those buzzwords that gets thrown around so often it starts to lose meaning. Put simply, this term explains why renting a DVD or flicking through a phone book can feel hopelessly outdated. But what exactly does it have to do with you?If a technology significantly alters the way you operate, it’s considered “disruptive.” And with technology improving all the time, businesses that disrupt are the ones that stay on top. This kind of change can affect employees at any level by automating or simplifying some of their responsibilities. So it helps to know how you, too, might need to adapt in your role.By the end of this course, you’ll be able to:• Explain why digital disruption is a positive step• Recognize the challenges associated with digital disruption• Apply digital disruption techniques at every levelWhy take this course?Thanks to digital transformation, the workplace is an ever-changing landscape. It’s a people-oriented process, meaning all employees are at the heart of change in the workplace. By taking this course, you’ll learn why digital disruption brings positive change and how it can help you to stay future-proof.10 mins | SCORM | Takeaway Tasks | 2.50 | 15/05/2024 | 23/04/2025 |
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The Design Thinking Mindset(DTE05) | As humans, we’re naturally resistant to change. You love the cereal you buy every week, so why try anything new? The same attitude is often applied to our work, especially when everything seems to be running great. But sometimes we’re unaware of problems. Or, even worse, we know something could be done better but don’t have the time, resources, or opportunity to make changes. That’s where “design thinking” comes in. It’s not just a process, but a mindset that can help you identify workplace problems and then create and test solutions to them. Incorporating design thinking into current work methods and culture can sometimes be tricky, but this course will show you how. By the end of this course, you’ll be able to: • Define the 5 key steps of design thinking • Recognize the potential barriers to using design thinking in the workplace • Successfully apply design thinking in the workplace Why take this course? Everyone can make improvements in their workplace. Design thinking will help you spot any problems, and solve them, too. This course will introduce you to the 5 key steps of design thinking, highlight some of the potential barriers to using it, and show you how you can apply design thinking in your workplace. 10 mins | SCORM | Takeaway Tasks | 2.50 | 15/05/2024 | 24/05/2024 |
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What is a Digital Transformation Strategy?(DTE06) | From buying online with a single click to telling your smart speaker to play your favorite cheesy love song, technology is super useful. But what if you work in an organization that’s getting left behind in this age of rapid digital transformation? In that case, suddenly, advancements in technology become more of a problem than a solution. Thankfully, a tailored Digital Transformation Strategy can help an organization and the individuals who work within it keep or gain a competitive edge in their field. It can help a business strategically position itself within an ever-changing digital landscape, allowing it to change, improve, and avoid costly and time-consuming pitfalls. By the end of this course, you’ll be able to: ● Define what a Digital Transformation Strategy is ● List the components of a successful Digital Transformation Strategy ● Identify potential issues around launching a Digital Transformation Strategy Why take this course? Tech is a vital component of any modern business, so it’s essential to keep up with the pace of digital transformation. Unfortunately, developing an incorrect Digital Transformation Strategy can be worse than doing nothing at all. This course will help you avoid that situation and is useful for anyone wanting to use ongoing advancements in tech to their advantage. 15 mins | SCORM | Takeaway Tasks | 2.50 | 15/05/2024 | 24/05/2024 |
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The Power of Data Visualization(DTE07) | We live in a digital age, where everything can be optimized to make it more efficient. And data plays a huge role in that. But the fact there’s so much data means digital optimization just isn’t enough. Businesses need to do more to keep up. That’s where digital transformation comes in. And a vital part of successful digital transformation is data visualization. Data visualization presents information and data in an attention-grabbing, accessible visual form. Converting complicated data sets into striking but comprehensible graphs, charts, and diagrams, allows you to understand data better and use it to make informed decisions more easily. By the end of this course, you’ll be able to: • Recognize how data visualization enables digital transformation • Explain the benefits of data visualization in digital transformation • Create data visualizations to aid digital transformation Why take this course? Data is a powerful tool for any business and its employees. But to push that extra step further into real digital transformation, it’s vital to know how to present data correctly. Anyone who wants to use data, and create data visualizations, to assist with digital transformation, can benefit from this course. 10 mins | SCORM | Takeaway Tasks | 2.50 | 15/05/2024 | 24/05/2024 |
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The Impact of Training on Digital Change(DTE08) | Some people enjoy and embrace technology better than others. But, for every early adopter who must have the latest smartphone on the day it’s released, there’s someone else who’s perfectly happy to keep working with software which is years out of date. Switching to a system you’ve never used can be nerve-wracking, after all.It’s important to recognize the impact good training can have on an organization that is making changes to its use of technology. New training, with levels to suit all employees’ current digital knowledge and needs, and using the right methods and content when introducing change can help a business and its staff enjoy a successful transitional period. This course will help to show you how.By the end of this course, you’ll be able to:• List the primary and secondary benefits of training for digital transformation• Identify training methods for successful digital change• Recognize the value of ongoing and adaptable training for digital changeWhy take this course?Digital transformation initiatives can take large amounts of time and money, so it’s vital to get the best results from such investments. This course provides tips that will help any organization or individual seeking to improve and update their use of workplace technology.10 mins | SCORM | Takeaway Tasks | 2.50 | 15/05/2024 | 30/04/2025 |
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Leading a Digital Transformation(DTE09) | You’re on your break, enjoying a coffee and a donut while you check the messages on your phone, when your boss asks for a favor. Could you lead a digital transformation in your department? You know all about this digital stuff, right?Wherever you are in your organization, you might become involved in encouraging or leading a digital transformation. To do this successfully, you’ll need to communicate clearly and frequently with your co-workers. You may need to encourage others to build their digital skills and use new tools, as well. The whole culture of your organization may need to change. Thankfully, this course can help.By the end of this course, you’ll be able to:• Identify ways to communicate digital transformation• Understand how to build digital capabilities• Apply strategies to help your workplace culture embrace changeWhy take this course?Anyone who needs to lead a digital transformation will benefit from taking this course. You’ll learn how best to communicate the transformation, how to increase digital capabilities, and how to help your co-workers embrace new ways of working.15 mins | SCORM | Takeaway Tasks | 3.75 | 15/05/2024 | 23/04/2025 |
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Is Digital Transformation Just Change?(DTE10) | You know what it’s like. You’re in one of those really long meetings where nothing ever happens. And then suddenly your boss announces that the company’s going to go through a digital transformation. Okay. But isn’t that just a fancy new buzzword for change? A few changes are no big deal, right?If it’s done right, digital transformation isn’t just about making a few changes in the organization or updating your social media skills. It can be profound, forever evolving, and it can totally change the way you work. If you understand the difference between the 2 terms, you can help make the transformation a success rather than watching it fail.By the end of this course, you’ll be able to:• Distinguish between change and digital transformation• Understand the downsides of confusing change with transformation• Consider the benefits of pursuing transformation rather than just changeWhy take this course?Anyone who is about to go through a digital transformation will benefit from taking this course. You’ll learn the difference between change and digital transformation, how blurring these terms can lead to problems, and the benefits of a digital transformation over a more traditional change initiative.10 mins | SCORM | Takeaway Tasks | 2.50 | 15/05/2024 | 23/04/2025 |
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Mindfulness(M0001) | Being mindful is about focusing on what’s happening at that moment in time, which includes what you’re doing, where you are, and how you’re feeling. This might sound straightforward, but your mind can wander more easily than you might think. For example, if you're supposed to be concentrating on an important task at work, but you can't stop thinking about your weekend plans, that can be disruptive, right? Once you understand the goal behind mindfulness, which is to be alert and focused on thoughts and sensations without judgment, you’ll realize it’s actually something you can learn to adopt in everyday life. This course looks at mindfulness techniques and will help you incorporate more awareness and balance into your life. By the end of this course, you’ll be able to: •Define the principles of mindfulness •Identify how mindfulness can improve negative thinking and automatic reactions •Describe the role of meditation in mindfulness Why take this course? Learning to be more mindful is something anyone can do, and it can impact lots of different aspects of your life. For example, it can help relieve stress, improve sleep, encourage creativity, and foster a more positive outlook and nonjudgmental view of the world. After all, we can’t change everything that happens in our lives, but we can change the way we look at each experience. 5 mins | SCORM | Infographic | 1.25 | 22/05/2024 | 28/05/2024 |
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Relaxation through Meditation(M0002) | Relaxation doesn’t come easily to all of us. It can be hard to simply switch off, and stop thinking about things we’re worried about. Things like deadlines, personal relationships, or financial strains. But there are techniques we can use to help, and they can be easy to master with a bit of practice. Stressful thoughts and situations trigger a release of hormones that make our hearts beat faster and our muscles tense. Meditation can counter this and bring a sense of calm. This could include yoga, breathing techniques, or simply sitting in a quiet spot for 10 minutes. This course will help you discover some of the ways you can control the physical and mental stresses in your life and find a more balanced frame of mind. By the end of this course, you’ll be able to: •Describe how meditation can benefit the body and mind •Identify the basic principles of meditation •Explain different relaxation and meditation methods Why take this course? It’s easier to face a challenge or obstacle when you’re in a positive frame of mind. By using relaxation techniques and meditation you can be sure to keep your stress levels in check and learn to be more productive by being more relaxed. The key is finding out what works for you. This course will guide you through some of the most popular ways to “switch off” for a while. 5 mins | SCORM | Infographic | 1.25 | 22/05/2024 | 28/05/2024 |
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Learning to Let Go(M0003) | We've all wished we could change something from the past. Maybe you missed out on a job you really wanted because you made an error on the application. Mistakes happen! But clinging to things you have no control over can leave you well and truly stuck in the past. And this can make you upset, stressed, and withdrawn. It can stop you from moving forward in a happy and optimistic way. You have to learn to let go. Letting go of something doesn’t mean getting rid of it altogether. It means finding peace with it, because clinging to pain doesn’t allow it to ease. Reliving past experiences or conversations will never change them, and hoping things were different will not make them so. This course will look at what letting go actually means, and how your life can improve if you learn to let go of things that are already out of your control. By the end of this course, you’ll be able to: • Define “letting go” • Understand the negative consequences of holding on to things you can’t control • Identify challenges in “letting go” • Recognize processes that will help you to let go of negative thoughts Why take this course? We’re all guilty of overthinking past events – an argument or a misjudgment, perhaps. Learning to accept that these things are in the past and deciding to move forward is a key life skill, and one that can make us feel free to live the lives we want to. So come on in, and learn how to let go. 5 mins | SCORM | Infographic | 1.25 | 22/05/2024 | 28/05/2024 |
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Breathing Techniques to Relax(M0004) | You don’t normally have to think about breathing, right? But did you know, when you control your breathing, you’ll lower your blood pressure and promote feelings of calm? Consider how you breathe when you’re completely relaxed, like when you wake up or just before you fall asleep. When you breathe deeply, it reminds your body of those moments and sends a message to your brain to calm down. The use of breathing techniques as a way to reduce stress and relax has been practiced for thousands of years. Not only is it free and can be done anywhere, it’s also easy to learn. This course will look at some different exercises and allow you to choose the ones that work best for you. By the end of this course, you’ll be able to: • Explain how breathing techniques can aid relaxation • Understand the mind-body connection when it comes to breathing • Use popular breathing exercises to relax Why take this course? This course is for anyone who wants to use breathing to relax. After all, who wouldn’t want to learn about easy and free ways to relax? It will be especially beneficial for anyone who feels like their stress levels would benefit from being a bit lower. Take a breath and let’s unleash the power of the lungs! 5 mins | SCORM | Infographic | 1.25 | 22/05/2024 | 26/05/2024 |
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Learning to Stay Calm(M0005) | Modern life can be quite difficult. It can be extremely busy, chaotic, and sometimes intense. Whether we’re putting in the overtime at work, dealing with family issues, or studying hard for exams, we face stressful situations daily. Even small daily stresses can pile up and take their toll on our mental health. There are many ways to react to these pressures, both negative and positive. Staying calm even when there’s chaos around you is the healthiest way to react. It’s important to keep calm when things get too much. Staying calm allows you to think logically and make clear decisions. Calmness is beneficial, not just for your well-being, but also for those around you. There are steps everyone can take to help make even the most difficult moments easier. This course will show you how to keep a level head and stop stress from taking over. By the end of this course, you’ll be able to: • Identify common challenges to staying calm • Understand the benefits of staying calm • Utilize techniques to stay calm and centered Why take this course? Being a calm person is not only beneficial to you, it’s beneficial to those around you, too. The environment around a calm person is peaceful and serene. Staying calm has many benefits, including reduction of stress levels, lower blood pressure, and making you more focused. We all need to find time to keep ourselves calm and centered. If you feel like the world is on your shoulders and you want to react in a positive way, this course is for you. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Living in the Moment(M0006) | Living in the moment means trying not to worry about the past, which you can’t change anyway, and also not worrying about things that might happen in the future. It is about focusing on today and enjoying the present, paying attention to the smaller things in life. Having this mindset can help to reduce stress levels and allow us to feel more positive about our lives. It’s simply not possible to control everything that happens to us – like what people around us say or do, the decisions that are made at work, or if we get sick. But we can control how we think about things and the judgments we make. And this is the key to mindfulness and healthier mental well-being. By the end of this course, you’ll be able to: • Recognize how living in the moment can reduce stress and boost self-confidence • Explain different techniques that help people enjoy the present • Adopt ways to be as mindful as possible in day-to-day life Why take this course? This course will benefit everyone who wants to look at life in a more positive way and try to reduce stress. It’s for those who have a tendency to replay past unpleasant moments in their head or those who worry too much about the future going exactly to plan. It’s time to appreciate the here and now. It’s time to live in the moment! 5 mins | SCORM | Infographic | 1.25 | 22/05/2024 | 28/05/2024 |
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Raising Low Self-Esteem(M0007) | Do you ever get that horrible feeling of not being good enough? It’s that soul-crushing feeling of self-doubt or inadequacy, which can give your confidence a beating. That’s low self-esteem. And you’re far from alone: it affects a huge 85% of people in different ways, leading to feelings of sadness, anger, stress, and shame, among other negatives. One of the worst side effects of low self-esteem is fear of trying. It can knock your confidence so much that you doubt your abilities and totally avoid challenges. This makes it harder to tackle. But, with a little help, there are ways to raise your self-esteem again, improving your quality of life and breaking through it to become someone who believes in themselves again. This course will show you how. By the end of this course you’ll be able to: •Explain what low self-esteem is and identify the potential causes •Recognize the signs of low self-esteem •Implement techniques to raise your self-esteem Why take this course? Almost all of us suffer from low self-esteem at times. That means we could all use a little push when we’re feeling down about ourselves or our abilities. This course is here to help you believe in yourself again. Self-belief is an incredibly important aspect to meaningful progression in life, and this course will help you be the person you deserve to be. 5 mins | SCORM | Infographic | 1.25 | 22/05/2024 | 28/05/2024 |
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Dealing with Grief(M0008) | Grief is a complex and painful experience that can impact every area of your life and well-being. Each person’s experience of bereavement is unique. But for everyone, the loss of a loved one is a significant and distressing event. It’s very likely that we’ll all experience loss at some point in our lives. Knowing that painful feelings are a natural part of grieving will help you understand your experience. And realizing that your grief will change as you move through it can give you hope and strength. This course is designed to help you understand grief and deal with it in a healthy way. By the end of this course, you’ll be able to: • Describe the different feelings grief can cause • Define the 5 stages of grief • Implement different support techniques as you grieve Why take this course? Losing someone you love is difficult to deal with. And grief is a natural reaction to that loss. This course will help anyone who is grieving to understand that their feelings are valid and normal. Each person’s experience of grief is unique. And your own might differ from day to day. But there are some general steps you can take to support yourself, as you live with loss. 5 mins | SCORM | Infographic | 1.25 | 22/05/2024 | 26/05/2024 |
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Stress, Fear and Panic(M0009) | Stress, fear, and panic are normal human feelings that we all experience at certain times in our lives. They’re natural responses to threat or danger, and tell us something isn’t right. But sometimes these feelings can occur too regularly, affecting people’s ability to eat, sleep, concentrate, travel, and enjoy everyday experiences. The good news is there are things you can do to break the cycle. Managing these feelings can improve your mental and physical health, reduce stress, and allow you to be the person you really are. This course will help you explore some of the ways you can do just that. By the end of this course, you’ll be able to: • Recognize some telltale signs that stress, fear, or panic might be taking over • Explain the physical effect that these feelings can have on someone • Identify ways to manage these feelings and improve mental well-being Why take this course? This course will benefit anyone who thinks that stress, fear, or panic play too large a role in their life, or if they’re worried about someone else. It will help you understand that these feelings are nothing to be scared of, but that they need to be managed so they don’t take over and have a negative effect on your life. 5 mins | SCORM | Infographic | 1.25 | 22/05/2024 | 28/05/2024 |
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Feeling Lonely(M0010) | Isolation can sometimes be a good thing. It can help you reflect and relax. But more often than not, especially after long periods of time, being alone can have a negative effect on your mental health. When you’re feeling lonely, you can struggle with feelings of anxiety, stress, and depression. People can suffer from loneliness for a variety of reasons. They could be suffering from the loss of a loved one, have an illness or disability, have moved to a new area, or suffer from social anxiety. But many people can feel lonely even when they’re not on their own. The effects of loneliness can be felt by people in a relationship or spending time with their family. Even planning a big event, such as a wedding, can cause a person to feel lonely. But thankfully, there are ways to deal with these feelings. By the end of this course, you’ll be able to: • Identify the signs and causes of loneliness • Describe the negative effects of loneliness • Use steps that will help fight the feeling of loneliness Why take this course? Most people will suffer from loneliness at some point in their lives. Learning to manage the feelings of loneliness will help with your mental and physical health. If you aren’t feeling lonely right now, chances are you’ll know someone who is, and by identifying the signs, you can help. 5 mins | SCORM | Infographic | 1.25 | 22/05/2024 | 27/05/2024 |
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Finding your Purpose and Passion(MH001) | We’ve all been there. That feeling of being stuck in a rut. It’s times like these when you really need to find your purpose and your passion in life. Without purpose or passion, you can feel a little lost and all at sea. But when you feel this way, it’s important to remember that you are the captain of your ship. You steer it to where it needs to go. And finding your purpose and passion can be easier than you think. Purpose and passion go hand in hand. If you’re passionate about something, your purpose usually follows. It can take time to figure out our passion, but with a little time and thoughtfulness, you’ll realize your potential. This course will help you find your purpose and your passion. By the end of this course, you’ll be able to: • Recognize the difference between purpose and passion and why they’re important • Identify and maintain focus on your passion • Understand what your purpose could be Why take this course? This course is for anyone who wants to find their way in life and reach their potential. When you’re passionate about something, the chances of success are far greater. You’ll feel more confident if you know your purpose. The answer isn’t always obvious, but you’re more likely to find your true calling if you know how to do it. 5 mins | SCORM | Takeaway Tasks | 1.25 | 22/05/2024 | 27/05/2024 |
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Finding Happiness Within Yourself(MH002) | There is a song that happily prompts you to clap along if you know what happiness means to you. Now, some people would be on their feet applauding when they hear that. But, a vast number of folks would just sit there, with their arms folded, feeling a little bit confused. They simply don’t realize, or appreciate, what makes them happy. Most people feel like happiness is something that is constantly out of reach. Thankfully, if you feel this way, it is something you can work on. Finding happiness starts from within. If you look after yourself, both physically and mindfully, you’ll find happiness can blossom from your very core. This course will give you the tips and tricks to help you on your journey to joy. By the end of this course, you’ll be able to: • Break down any personal barriers that prevent your happiness • Embrace positive feelings within yourself • Understand the importance of “living in the moment” Why take this course? This course is for anyone who wants to try to find happiness in their lives. We all deserve happiness, but sometimes, modern life and our own insecurities get in the way, making happiness elusive. This course won’t have all the answers, but knowing how to remove any barriers within yourself and understanding what’s important is a great start. 5 mins | SCORM | Takeaway Tasks | 1.25 | 22/05/2024 | 27/05/2024 |
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Self-Limiting Beliefs(MH003) | It goes without saying that we all want to do the best we can in life. We want to be successful, happy, and to reach for the stars. To completely tick off each of our goals, we need to believe in ourselves. Unfortunately, it’s quite common to have self-limiting beliefs as well, and these can have a big impact on reaching our full potential. Self-limiting beliefs can take many different forms, but they can all make succeeding and overcoming obstacles difficult, and sometimes impossible. They usually develop as a response to previous painful experiences or failures, and are a way of protecting ourselves from any future pain or what may seem like unachievable goals. Self-limiting beliefs can become quite embedded in our subconscious. This course can help you break the cycle and to believe in yourself again. By the end of this course, you’ll be able to: • Identify the different types of self-limiting beliefs • Consider where these beliefs may have come from • Challenge your thoughts and develop new behaviors Why take this course? This course is for anyone who wants to reach their full potential, but feels there is something within that’s holding them back. We all have knocks to our confidence and self-doubt from time to time, but it’s important to recognize if those thoughts are justified or just self-destructive. 5 mins | SCORM | Takeaway Tasks | 1.25 | 22/05/2024 | 28/05/2024 |
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Changing Negative Habits(MH004) | We all have habits. It’s human nature. But some habits can have a negative impact on our lives, whether we’re watching too much television, not sleeping enough, sleeping too much, or lack of exercise. Maybe gossiping too much, or biting our fingernails... The list goes on. We all have moments of weakness. But when those moments become a habit, it’s time for change. Changing negative habits can be difficult. Habits can be comforting. They distract us from other problems in our lives, such as stress or boredom. But there are ways for you to break bad habits and strengthen your willpower. This course will show you how to turn those bad habits into good ones. By the end of this course, you’ll be able to: • Understand why negative habits are a problem • Look out for any triggers that cause a negative habit • Control any negative habits you may have Why take this course? This course is for anyone who wants to break a habit that they feel is negative. If you want to change and are not sure exactly how to do it, this course will make it much easier. It’s time to take back control of bad habits and put that time to better use. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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The Power of Self-Reflection(MH005) | Have you ever stopped and looked in the mirror to see what you really look like? Not just a quick glance to make sure everything’s still in the right place. But a real close look at your features, like the shape of your eyebrows, the exact color of your eyes, or the size of your nose. Well, self-reflection is kind of like that, but on the inside. It involves paying close attention to yourself and thinking about your thoughts, beliefs, ways of working, and behaviors. You might be surprised at what you see. You may also be surprised at how much your skills and abilities can be improved by a little self-reflection. This course will explain everything. By the end of this course, you’ll be able to: • Understand the personal benefits of self-reflection • Identify the practical benefits of self-reflection • Recognize the main methods of self-reflection Why take this course? Everyone can benefit from a little self-reflection, no matter what you hope to gain from it. This course will show you the personal benefits of self-reflection, how these can apply to real-world situations, and a few key ways you can effectively reflect on yourself. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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What is EQ?(EI001) | Have you ever empathized with a friend who was going through a tough time? Then you’ve probably used your EQ. EQ refers to emotional intelligence. We need emotional intelligence to recognize and manage emotions - not just in ourselves, but in others, too. It’s a handy skill to have when you need to deal with other people. The good news is that you can always develop and improve your EQ. When you have a better understanding of your emotions, and the emotions of those around you, you can make better decisions and handle more challenging situations. By reflecting on your own EQ, you can make a start on developing it. By the end of this course, you’ll be able to: • Distinguish between EQ, IQ, and personality • Recognize the characteristics and benefits of EQ • Carry out a self-reflection task to discover your own EQ Why take this course? Anyone who wants to improve their emotional intelligence will benefit from taking this course. You’ll learn what emotional intelligence is, the benefits of improved EQ, and some reflection skills to help you discover your own EQ. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Self-Awareness(EI002) | A co-worker offers you some helpful feedback to improve your latest project, and you immediately start to feel anxious or unbalanced. You can’t even explain why you feel that way as the feedback is really constructive. What’s going on? You could be experiencing a sign that you need to work on your self-awareness. Self-awareness is the ability to recognize and understand your own emotions, and the effect of your actions on other people. Improving your self-awareness means you’ll recognize your strengths and weaknesses, see things from other people’s perspectives, make better decisions, and increase your self-confidence. There are many techniques to improve self-awareness, and this course will show you how they can benefit you. By the end of this course, you’ll be able to: • Define what being self-aware is and what its benefits are • Recognize and understand your own emotions • Explain the effect of your actions on other people • Identify your strengths and weaknesses • Demonstrate good decision-making based on being self-aware Why take this course? Anyone who wants to improve their self-awareness will benefit from taking this course. You’ll learn what self-awareness is and the advantages of becoming more self-aware. You’ll also learn to identify and understand your emotions, gain insight into how your actions affect others, work out your strengths and weaknesses, and show you can make self-aware decisions. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Self-Regulation(EI003) | You’re having a really bad day at work, when you find a co-worker’s empty coffee cup on your desk. It wouldn’t usually be a big deal, but all your frustrations about your workday bubble up and you find yourself wanting to yell at them. If you’ve ever found yourself in a situation like this, you may need to look at self-regulation. Self-regulation is all about managing your emotions. If you don’t have good self-regulation skills, you may lack self-confidence and self-esteem, and you may have trouble dealing with stress or frustration. Developing your self-regulation skills will help you stay calmer and more positive. There are several techniques to improve self-regulation, such as distress tolerance and cognitive reframing. By the end of this course, you’ll be able to: • Identify the 5 characteristics of self-regulation • Recognize why self-regulation is important • Apply techniques to improve self-regulation Why take this course? Everyone will benefit from taking this course. It’ll help you improve your emotional intelligence and your ability to manage your emotions in difficult or stressful circumstances. You’ll learn what self-regulation is, the importance of being able to self-manage your emotions, and some techniques to help you develop self-regulation skills. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Emotional Intelligence: Motivation(EI004) | Have you ever found a task so absorbing, you lost all sense of time? Chances are, you found that task so rewarding, you were highly motivated to do it again. That type of inner motivation is more powerful than external rewards such as money or fame. When you do tasks that you find inwardly rewarding, it creates positive emotions within you, and helps boost your emotional intelligence. Motivation is a key part of emotional intelligence. People who seek fulfilling goals that bring internal rewards can experience a positive psychological state called flow. Flow can lead to even greater motivation, happiness, and performance. If you find it hard to maintain your inner motivation, you can set yourself goals and challenges to keep it going. By the end of this course, you’ll be able to: • Identify the 4 elements of self-motivation • Recognize the benefits of flow states • Create a plan to build your motivation Why take this course? Anyone who wants to improve their motivation will benefit from taking this course. You’ll learn what motivation is, the advantages of getting into a state of flow, and to set some goals and challenges to improve your motivation. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 27/05/2024 |
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Emotional Intelligence: Empathy(EI005) | You’re about to ask your co-worker for a favor. But you notice they look a little stressed, so you decide to ask someone else instead. You’ve just used your empathy skills. You understood how someone else was feeling, and responded appropriately. Being empathetic is a vital skill in the workplace, but we don’t always get it right. Empathy is one of the most important parts of emotional intelligence. It’ll improve the way you deal with everyday encounters at work, and can even be good for your health. But certain types of empathy are more suitable for some situations than others. And sometimes, you may have trouble showing empathy because of psychological barriers, such as cognitive bias. This course can help. By the end of this course, you’ll be able to: •Distinguish between different types of empathy •Explain the benefits of empathy •Recognize barriers to being empathetic •Develop and adopt strategies to practice empathy Why take this course? Anyone who wants to improve their emotional intelligence will benefit from taking this course. It’ll show you what empathy is and how it can benefit you in the workplace. You’ll also identify barriers to being empathetic, and learn strategies to practice your empathy skills. 15 mins | SCORM | Development Plan | 3.75 | 22/05/2024 | 27/05/2024 |
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Social Skills(EI006) | Have you ever wondered why some people are great in social situations, while others seem to struggle? Maybe you find it hard to persuade people to go along with your ideas, while for your co-workers it seems easy. But why? Well, it’s all down to social skills. And like any skill, they can be learned. Social skills are about perceiving and positively influencing other people’s emotions. You’ll find this really useful in the workplace, especially if you’re part of a team, because you’ll be able to build rapport and communicate well with your co-workers. There are strategies you can practice to improve your social skills, such as active listening, and paying attention to nonverbal communication. By the end of this course, you’ll be able to: • Define social skills • Identify the benefits of developing strong social skills • Create a plan to boost your social skills Why take this course? Anyone who wants to improve their social skills will benefit from taking this course. You’ll learn what social skills refer to, discover the benefits of having great social skills, and be able to choose some strategies for improving your social skills. 15 mins | SCORM | Development Plan | 3.75 | 22/05/2024 | 28/05/2024 |
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Improving your EQ(EI007) | Using logical thinking and good analytical skills can be beneficial in the workplace. Skills like these demonstrate a person’s level of intellectual ability, or IQ. But a high IQ isn’t the only marker for career success. Emotional intelligence, or EQ, is just as important. This is the ability to understand, manage, and evaluate emotions, both in yourself and in others. Workplaces that have high levels of EQ among their leaders and employees benefit from the greater empathy that is shown to others. This leads to more effective teamwork and decision-making. And the good news is that we can all work toward improving our EQ. By the end of this course, you’ll be able to: • Define the key elements of EQ • Explain the importance of emotional intelligence in the workplace • Identify ways to improve your EQ and utilize empathy Why take this course? The ability to recognize when a colleague is feeling angry or upset is a crucial skill. Suitable for everyone, this course will show you why improving your EQ results in greater job satisfaction and happiness. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Conflict Management Using EQ(EI008) | All workplaces feature conflicts. These range from complaints about colleagues who don’t clean up after themselves, to power struggles, and professional jealousy. Conflict management is a useful tool for helping to alleviate such challenges. But while there are lots of conflict management skills you can learn, effectively handling and resolving conflict requires something else: emotional intelligence, or EQ. EQ is the ability to recognize and understand your emotions and those of others, and to manage your own emotions. Developing your EQ means you’ll be able to assess your own feelings, acknowledge and empathize with those of your colleagues, and handle and resolve conflict more effectively as a result. By the end of this course, you’ll be able to: • Explain the importance of conflict management • Describe the key role EQ plays in resolving conflict • Pinpoint effective ways to manage conflict using EQ Why take this course? Conflict always involves emotions, so improving your awareness of your own and others’ emotional triggers means you can effectively manage tensions and disputes. Suitable for everyone, this course will show you why using EQ can help to prevent conflicts from escalating. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 26/05/2024 |
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Collaboration and Developing EQ in Teams(EI009) | As the old saying goes, “You can’t choose your family.” Well, many people can’t choose their teammates, either. It’s understandable that not all teams will behave like a close, loving family. There might be tensions, arguments, and even walkouts, all of which impacts happiness and productivity. However, developing EQ, or emotional intelligence, among teams means that such disputes are kept to a minimum and people can collaborate efficiently. EQ refers to the ability to understand and manage your own emotions, and to empathize with others. Individuals can develop their own EQ, but it can also be developed within groups and teams. By the end of this course, you’ll be able to: • Recognize why EQ is crucial for collaboration and teamwork • Identify the signs of emotionally intelligent teams • Describe ways to build trust and develop EQ in teams Why take this course? Suitable for leaders and employees, this course will show you why developing EQ in teams leads to enhanced collaboration and motivation. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 26/05/2024 |
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Creativity and EQ(EI010) | Many of us might think we were born with or without creative talents. However, creativity is a skill, and all of us can learn to be more inventive. There's another skill we can learn that will help improve creativity even more: emotional intelligence, or EQ. This is the ability to recognize and manage our own emotions, while demonstrating deeper empathy towards others. To really harness and use creativity, it's helpful to understand emotions, both positive and negative, and put yourself in other people's shoes. It leads to greater trust, collaboration, and confidence in generating and delivering new ideas and solutions. By the end of this course, you’ll be able to: • Explain why EQ has a positive effect on creativity and innovation • Describe how EQ enhances creative thinking within groups and teams • Identify ways to improve your EQ to boost creativity Why take this course? The understanding and regulation of emotions positively impacts your ability to be creative and innovative at work. This course, suitable for leaders and employees, will help you understand why and give you advice on how to improve your EQ. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 26/05/2024 |
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The Four Types of Company Culture(CCU01) | Although the old saying is, “Good things come in threes,” sometimes adding a 4th helps divide things up more neatly. Having 4 kinds of company culture means that every type of organization has a place to slot into. If you don’t know which kind an organization is, it’s more difficult to create a positive workplace environment that complements the company culture. The 4 kinds of company culture are clan culture, ad-hocracy, market culture, and hierarchy culture. Knowing about these 4 in detail will help you make the most of each one's advantages and take the right steps to improve the disadvantages. Then you can enhance workplace culture and improve productivity, employee morale, and general company happiness. By the end of the course, you’ll be able to: • Recognize the 4 types of company culture and which type your company falls under • Identify the main advantages and disadvantages of each type of company culture • Understand the steps you need to take to foster the kind of culture best suited to the organization you work for Why take this course? By understanding the 4 kinds of company culture, you can figure out which one you work in and play to its strengths. This course is perfect for people working in HR, those in leadership and development, and people managers. You’ll learn to spot the advantages and disadvantages of each kind of culture and see which one a company fits into. Plus, you’ll know how to take the right steps to make an organization's chosen culture a success. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Organizational Culture Models(CCU02) | No matter where you work, you’ll often hear the phrase, “that’s how we do things around here”. This is essentially what defines a workplace organizational culture. It outlines the most important beliefs, processes, and values that make an organization what it is. But, if you don’t know what organizational culture model your company falls under, it’s harder to make decisions that benefit the employees in your organization. Some of the most common organizational culture models are the iceberg, McKinsey 7S, and the high and low context culture model. When you understand how each model impacts company culture, you can see which one works best for your organization. Then you can use this information to your advantage, improving company culture and employee life. By the end of the course, you’ll be able to: • Identify the key features of the 3 most common organizational models • Understand how each model can be utilized to shape company culture • Take practical steps to implement your chosen model to influence the culture within your teams Why take this course? Having an in-depth understanding of organizational culture models means you can influence culture within your team. This course is for anyone working in HR, leadership and development, and people management. You’ll learn the most important features of the iceberg, McKinsey 7S, and the high and low context model. You’ll also see how they might be used within your organization to shape company culture and lead to enhanced performance and productivity. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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The Shadow Organization(CCU03) | Most organizations and companies place privacy pretty high on their priority list. But sometimes the line between privacy and secrecy gets a little too blurry. When this happens, certain negative norms can come about and impact an organization. And sometimes the problem is simply recognizing where the secrecy is, because it doesn't exactly make itself obvious. A shadow organization is a part of an organization that’s hidden, unknown, or generally unspoken about. Often, the shadow side of an organization is inactive, and when it is it’s generally harmless. But, when it becomes active, it can become a problem. Without proper management, shadow organizations can be disruptive to company life, performance, and culture. By the end of the course, you’ll be able to: • Identify the shadow organization within the organization you’re in • Recognize how these “negative norms” are impacting the organization’s culture and performance • Consider practical steps that can be taken to address these negative norms Why take this course? A shadow organization needs proper management to avoid workplace disruption. If you want to foster a workplace culture that thrives on communication and openness, it’s important you know where the shadow organization exists in your organization. This course can teach you how to spot it, and also how it might impact culture and performance. You’ll also learn what practical steps you can take to address the problems caused by a shadow organization. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Employee Recognition(CCU04) | Working hard for a wage is all well and good, but sometimes it’s just not enough to keep employees satisfied in their jobs. After all, when you work hard on something, it’s always a bonus if that work is appreciated. So, if you’ve noticed a shift in employee productivity, or even happiness, it’s time to consider the value of employee recognition. Employee recognition is simply when senior staff members acknowledge that an individual or a team has done well. They might do this privately or publicly in front of other members of the team or organization. However it’s recognized, employee recognition goes a long way in boosting morale, decreasing employee turnover, and showing people that they’re valued for the work they do. By the end of the course, you’ll be able to: • Understand the impact a culture of recognition can have on the performance of individuals, teams, and the wider organization • Recognize and avoid the potential drawbacks of implementing employee recognition • Take practical steps to foster a positive culture of recognition Why take this course? Employee recognition improves productivity and job satisfaction. If you’re responsible for developing employees, you can play an active part in making sure they’re recognized for their efforts. This course shows you why a culture of recognition is vital. You’ll learn how to spot and avoid any drawbacks that can come with implementing recognition. The course will also show you practical steps to establish positive recognition in your workplace. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 27/05/2024 |
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The Risk of Echo Chambers(CCU05) | Everyone knows an echo is just the sound of their own voice bouncing off a surface and coming straight back to them. But a strong echo makes it more difficult to hear what other people around you are saying. After all, when you’re surrounded by your own voice, it’s not easy to learn about other people’s opinions or promote a sense of diversity, is it? An echo chamber is an environment where a person only comes into contact with beliefs and views that reflect their own. Echo chambers are dangerous because they reinforce existing beliefs and don’t let different ideas develop. The result is not only a loss of creativity but also narrow-minded thinking. Echo chambers might also lead to isolation for those who’d like to have their say but don’t feel supported enough to do so. By the end of the course, you’ll be able to: • Recognize the signs of an echo chamber forming/existing within an organization • Understand the ways in which echo chambers can negatively impact a company’s culture • Demonstrate and encourage behaviors to actively avoid/escape an echo chamber Why take this course? Learning about others' views and opinions is vital for diversity, inclusion, and building a strong team. This course is ideal for those working in HR, leadership and development, and people-management roles. It’ll show you how to spot the signs of echo chambers, so you can deal with them before they become a bigger problem. This course will also help you understand why echo chambers are bad news and how to avoid and escape them if they occur. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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The Role of Leadership Development in Creating Company Culture(CCU06) | Everyone needs to know how to lead now and again. Being able to step up as a leader and take action to get things done might seem intimidating. But doing so helps to create a company culture that’s respectful, nurturing, and based on shared goals. So, how can everyone in a company learn more about leadership to help build this kind of working environment? That’s where leadership development comes in. Leadership development is simply the steps an organization takes to foster leadership skills. All employees benefit from leadership development because it teaches them how to act with confidence and self-assurance. The result is a better company culture, filled with employees who know how to handle problems, delegate tasks, and ask for help when they need it. By the end of the course, you’ll be able to: • Identify the areas in which leadership development could be leveraged to influence the culture within the organization you’re in • Recognize the current weaknesses of leadership to be targeted • Adopt behaviors to create a culture that nurtures leaders Why take this course? Leaders play a key role in creating and shaping an organization's culture, so leadership development is essential. For those working in HR, leadership, and development, and people management, this course will teach you where leadership development could be used in your workplace. It’ll also help you pinpoint weaknesses in your organization’s leadership and how they can be improved to create a culture that nurtures leaders. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Early Warning Signs of a Toxic Culture(CCU07) | When you think of the word “toxic”, you probably imagine a big yellow warning sign featuring a nasty skull and crossbones. Hard to miss, right? Well, in a workplace, a toxic culture can creep in and cause problems before anyone has spotted the signs that it’s there. It leads to poor workplace relationships, unprofessional behavior, and a general atmosphere of unhappiness for everyone it impacts. That’s why it’s so important to spot the early warning signs of a toxic culture. Some of these signs are subtle and might not immediately seem problematic, such as employees being unsure about their main job priorities. But, when you know what to look for, you can take steps to reduce the chances of developing a toxic workplace culture. Understanding the early warning signs will also help you change employee behavior to prevent toxic culture before it starts. By the end of the course, you’ll be able to: • Recognize common warning signs of a toxic work culture • Understand the ways in which leadership can foster or prevent a toxic culture • Introduce and encourage employee behaviors to avoid or address a toxic culture Why take this course? A toxic work culture isn’t good for anyone. If you work in HR, leadership and development, or manage a group of people, you need to know how to spot the signs that a workplace is becoming toxic. This course will help you identify signs of a toxic work culture. It’ll also show you the steps you can take to prevent it and teach you how to address and avoid it in your employees or team. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 27/05/2024 |
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How do you Change Culture?(CCU08) | Company culture is the shared values, attitudes, and behaviors that make up a work environment. It’s ingrained in employee behavior and is a shared perception of “how things are usually done” in the workplace. This shared perception makes it challenging for you to change workplace culture. However, changing company culture can create a more positive approach toward work life for your team. A culture change can be necessary for helping employees succeed and developing long-lasting results across the organization. Therefore, it’s important to build a compelling case for realistic culture change in the organization you work for. This course will help you develop a human-centric approach for transforming your current culture to the desired one. By the end of this course, you’ll be able to: • Judge whether a cultural change is necessary within the organization you’re in • Develop a clear picture of the current and desired culture • Take steps to move the company toward the desired culture Why take this course? Company culture is an inherent part of any organization and refers to the day-to-day experience that employees have at work. Suitable for those within HR and L&D teams, including people managers, this course will help you introduce a culture change that everyone can get behind. This course will teach you how to judge whether a culture change is necessary within the company and how to develop a clear picture of the current and desired culture. You’ll also learn how to take steps to move the company toward the desired culture. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Leading a Cultural Movement(CCU09) | Organizational culture refers to the shared values, beliefs, and behaviors that characterize an organization. Ingrained company culture can be difficult to change. However, a movement or cultural shift starts with a strong leader. As a manager or team leader, you can play an active role in leading a positive cultural movement. But this involves more than advocating for an open-office space and free snacks. Leading a cultural movement is about creating a comfortable environment for employees where they’ll feel motivated to work toward their goals. By leading a cultural movement, you can initiate change at a formal, structural level. As a result, you can create a positive work environment that reflects the company’s values and the needs of employees. By the end of this course, you’ll be able to: • Recognize the impact that effective change management can have on company culture • Identify the necessary steps for successful change management • Understand key methods for measuring the effectiveness of change management Why take this course? A leader can influence and generate a sense of urgency among employees toward changing workplace culture. Suitable for those within HR or L&D teams, including people managers, this course will help you recognize the impact that effective change management can have on company culture. This course will teach you the necessary steps for successful change management. You’ll also learn the key methods for measuring the effectiveness of change management to measure progress toward creating an improved workplace culture. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Current vs. Future State Mapping(CCU10) | To create a culture change, you’ll first need to define what the organization that you work for currently stands for. It’s important to understand what is and isn’t working to ensure a positive cultural shift. Additionally, it’s crucial to establish what you want the future state of the organizational culture to look like. This can take the form of current and future state mapping. You can invoke positive culture change by undertaking current and future state mapping. This process will help you identify your existing workplace culture and the ideal state of what you would like the workplace culture to look like. By mapping out these 2 states, you can determine if you’re taking the appropriate steps to shift from the current to the desired culture. By the end of this course, you’ll be able to: • Build a current state map to represent the organization’s current culture • Build a future state map to represent the organization’s desired culture • Identify the steps required to move from the current state to the future state Why take this course? If you want to create a culture change road map, then it’s important to identify the current and desired company culture. So it’s important that those within HR and L&D teams, as well as people managers, undertake current and future state mapping. During this course, you’ll learn how to build a current state and future state map to represent the organization’s current and desired cultures. You’ll also learn to identify the steps required to move from the current state to the future state. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 26/05/2024 |
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HR for Non-HR Managers(HRE10) | To some people, the HR department is a magical place that deals with all those issues that crop up with employees. And to some extent, that’s true. But, consider this: if you’re a non-HR manager or supervise/lead a team, there are still plenty of issues you’ll have to deal with that you might consider to be HR’s responsibility: performance reviews, absenteeism, and discipline, for example.While HR usually handles employee relations, non-HR managers are the front line for these types of issue, so you’ll need to know how to deal with them effectively to keep your team happy and productive.By the end of this course, you’ll be able to:• Define HR issues• Effectively manage absences• Handle discipline and terminationWhy take this course?Being able to handle critical HR issues like annual leave, absenteeism, and diverse hiring is part of the roles and responsibilities of non-HR managers. This course would be ideal for first-time managers, supervisors, or team leaders, or indeed anyone within HR departments who needs to understand HR roles.10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 21/01/2025 |
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Flexible and Remote Working(HRE09) | There are plenty of reasons why a person might not be able to get to work: weather, transport issues, illness management… From an HR point of view, when people can’t make it in, often with little or no warning, that can cause a real headache. But there’s an easy solution: flexible or remote working.Allowing staff to work remotely can support the business and allow it to function as normally as possible. Forget all the “issues” that you think remote or flexible working may bring, we’re going to debunk or explain how to tackle them. And we’re also going to explain the many benefits that remote working can bring, too.By the end of this course, you’ll be able to:• Ditch misconceptions about remote working• Identify the benefits of flexible working• Keep things running smoothly with techWhy take this course?If you have a role in HR or a hand in hiring, you should consider the benefits that remote or flexible workers can bring to the business. Being able to work remotely offers staff a better work/life balance, can save the company money, and offers many more benefits too. Understanding is key to implementing effectively.10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 21/01/2025 |
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Bullying and Violence(HRE07) | Bullying and violence are serious issues that can have a significant impact on individuals and communities. Bullying refers to repeated, aggressive behavior that involves intentionally harming another person, whether physically, verbally, or socially. It can occur in various environments, including schools, workplaces, and online platforms.Violence, on the other hand, encompasses a broader range of physical attacks or threats that result in injury or harm. It can manifest in different forms, such as domestic violence, gang violence, or community violence.Addressing bullying and violence requires collective efforts from individuals, educators, and organizations to create safe environments. Effective strategies include promoting awareness, implementing policies, and fostering open communication to encourage bystanders to speak up and support those affected. Creating a culture of respect and kindness can help combat these issues and ensure the well-being of everyone involved. | 2.50 | 22/05/2024 | 21/01/2025 |
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Talent Management and Development(HRE05) | Talent competitions are everywhere! Every time you turn on the TV, famous judges from the world of entertainment are critiquing acts or hailing them as “the next big thing.” But you don’t have to be famous to be able to manage talent.In business, a workforce with the correct “talents” is crucial to an organization’s success. Human resources departments are at the forefront of managing this. Whether it’s scouting out new talent or developing current talent within the business to better achieve goals, having a good talent management strategy is a must.By the end of this course, you’ll be able to:• Understand what talent management is• Identify the business benefits of managing talent• Create a successful talent-management strategyWhy take this course?A successful talent-management strategy will have a positive impact on your business, as it lets you employ, nurture, and further employees’ skills to help meet and even surpass targets. If you work in or manage an HR department, then building this strategy is up to you. This course will help you better understand what talent management is, and how to create the right strategy for your business.10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 21/01/2025 |
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Handling Disciplinaries(HRE04) | For many managers, disciplinary procedures are the least favorite part of their job. It’s an integral part of a management role but, done incorrectly, it can cause tension and ill feeling within any organization, negatively impacting the whole business. Because of this, any disciplinary action or grievance needs to be handled with care and professionalism by all parties involved.Although HR staff don’t directly manage procedures, they do play a vital role throughout the process. They act as administrators but also as advisors to the person in charge of investigation. Making sure you remain impartial within this is key to delivering a fair, independent process.By the end of this course, you’ll be able to:• Construct a disciplinary process• Understand the role of HR as an impartial advisor• Understand how disciplinary matters should be investigated• Conduct a fair processWhy take this course?Undertaking disciplinary procedures can be delicate and awkward, so maintaining a professional stance is vital. Managers and HR managers conducting a disciplinary procedure for the first time or wanting to refresh their knowledge will benefit from this course. It provides a step-by-step guide to disciplinary procedures and gives advice on keeping the process impartial and fair.15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 21/01/2025 |
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Performance Management(HRE03) | “Performance management” – 2 words that strike fear into the hearts of many employees. That’s because, in the past, performance management focused on negatives, picking out underachievement and missed opportunities without working proactively to solve the issues that led to them.HR departments are responsible for designing performance management processes. Doing so isn’t easy though, because methods are constantly evolving, and new trends emerge every year. Getting it wrong can leave employees feeling deflated and unmotivated, and managers frustrated with poor levels of performance. In order to maintain and improve performance, designing a process that’s beneficial to all is vital.By the end of this course, you’ll be able to:• Identify the benefits of effective performance management• Understand the role of HR in the process• Design and initiate performance management in your workplace• Make processes effective and fairWhy take this course?If you work in or manage an HR department, you’ll play your part in performance management, whether initiating, monitoring, or mediating the process. This course will guide you through creating an effective process that motivates employees instead of leaving them feeling apprehensive. HR managers should pay close attention as it also offers advice on dealing with issues that may arise and methods for maintaining a fair process.15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 21/01/2025 |
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Adapting to Innovation(HRE02) | The word innovation probably brings to mind great technological breakthroughs, like the iPhone, electric cars, or the internet. However, innovation isn’t just about tech. It’s a vital part of all business and keeping up or adapting to innovation is crucial for success.Some companies adopt an “if it’s not broken, don’t fix it!” policy, causing them to stagnate. But just because a process or system worked in the past, doesn’t mean it’s still the best way of doing things.Successful businesses constantly tweak systems and actively encourage innovation within their workforce, to apply better solutions that meet new requirements or existing needs. HR are vital to this as they’re largely responsible for creating an organization’s culture, so can become architects of innovative thinking.By the end of this course, you’ll be able to:• Identify the 6 Competencies of Modern Human Resources• Understand why adapting to innovation is crucial• Build on innovation within your organizationWhy take this course?If you work in HR, you’ll play a big part in adopting a culture of active innovation and advancement. You’ll need to lead by example, so being creative and thinking outside the box is crucial to your role. This course will help you develop your innovation skills and show you how to create a culture that embraces change, instead of fearing it.10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 21/01/2025 |
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The Importance of Training(HRE01) | No one knows everything, despite what they might tell you. When it comes to your workforce, you might have hired highly skilled and qualified staff, but that doesn’t mean they don’t need training. Many businesses overlook the importance of training, marking it as too costly or time consuming.But not offering training can be extremely detrimental to your whole business, as it prevents the workforce from adapting to change. This can slow down processes and damage staff well-being, leading to higher accident rates and lower productivity. Continual training and development is vital for improving and refreshing skills, and gaining new skills, to keep up with changing methods.By the end of this course, you’ll be able to:• Understand why training is vital for your workforce• Start a training and development program• Identify types of training available to your businessWhy take this course?Creating an environment of continual learning will not only benefit morale but will streamline working methods, boosting productivity and cutting long-term costs to improve your whole business. So, if you’re a leader or HR manager, this course is for you, as it shows how continual training and development ensures your staff always have the right skill set, and guides you through starting a program in your workplace.10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 21/01/2025 |
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Creating a Great Employee Handbook(HRE11) | Knowing where to start with creating an employee handbook, or reviewing an existing one, can be incredibly daunting. This is because, beyond a few obvious things, what should be included is optional and largely down to your specific business and culture. From the formality level, style, and language to your people policies and who’s included, there are a lot of considerations and questions to ask.An employee handbook can quickly become a sprawling document which overwhelms new joiners and is dusted off in times of trouble, but it could be something much more. It could generate engagement, guide leadership, provide clarity, keep people safe, and more. This course will help you to explore what’s possible.By the end of the course, you’ll be able to:• Articulate the value of creating an employee handbook and its purpose in your organization• Map out a considered and context-driven structure, inspired by best practices and progressive ideas• Apply approaches to set the handbook up for success, from creation to continued evolutionWhy take this course?This course is for the HR professional looking to create a living employee handbook which supports employees in their best and worst moments, protects the business, and is a valuable go-to for everyone. You’ll learn how to prepare an informed strategy and map out a handbook which delivers. And you’ll find out what’s critical to include for your business and avoid endless redrafts by making smart decisions early.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 21/01/2025 |
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Cultural Ambassador: Embedding Culture and Values from Day 1(HRE12) | Everyone has the right to feel like they’re valued and welcome in their workplace. No one should have to work in a place where they face biased behavior or discrimination. That’s why it’s so important to embed values like tolerance, sensitivity, and awareness into the company culture. As someone working in HR, you can work toward this.Cultural ambassadors help identify culture or behavioral issues where staff may be treated unfairly or facing discrimination. Encouraging others within the company you work for to become cultural ambassadors can help ensure fair treatment for all employees from day 1. Whether this is through promoting cultural awareness or leading workshops for greater inclusivity, as an HR representative you can make a difference. This course will show you how.By the end of the course, you’ll be able to:• List key qualities of a cultural ambassador to determine the best fit for the position• Describe the roles and responsibilities of a cultural ambassador, such as encouraging certain behaviors that align with the company culture• Put support processes in place to allow your cultural ambassadors to thrive, such as adding a culture step in the onboarding process or allowing them to take the lead on initiatives and workshops to promote company cultureWhy take this course?Whatever industry you work in, your colleagues deserve to feel valued, cared for, and understood at work. As someone who works in HR, you can help embed the company’s values in the workplace culture. In this course you’ll learn the key qualities of a cultural ambassador and their roles and responsibilities. You’ll also learn how to put support processes in place, so your cultural ambassadors can thrive.10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 21/01/2025 |
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Succession Planning(HRS01) | Talent comes in all shapes and sizes. Everyone has a talent in something, whether it’s working under pressure, problem-solving, or anything else that makes them stand out. Businesses can benefit from using employees’ various talents. But often, nurturing the talented resources that already exist within a company gets forgotten about. That’s where succession planning comes in. Companies which take time to recognize and grow talent from within can achieve better continuity when filling vacancies. And having strong succession planning helps businesses to prepare for the future, whatever it may bring. But how do you identify talent within the organization you work for, and what needs to be included in strong succession planning? By the end of this course, you’ll be able to: • Recognize and nurture high-performing individuals within an organization • Understand best practices for building a robust succession plan • Take practical steps to develop and build a succession plan Why take this course? If you work in HR, organizational development, or talent and people management, you can spot high achievers and nurture their skills for the future. This course will help you recognize high performers. You’ll also learn how to build a succession plan that’ll drive talent, and the business you work for, forward. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Creating an Effective Recruitment Strategy(HRS02) | Every company wants a “dream team” of employees, who can push the company forward and make the business a success. So, growing a diverse and inclusive team of top talent is a goal for every organization. To get that, businesses need to recruit wisely. But how do you know if the company you work for is attracting the right people? Well, you need to start with a strong recruitment strategy. You’ll need to consider things like equality, diversity, and inclusion, (or EDI), and use the employer brand to target the right talent. Every step of the strategy needs careful consideration, to ensure potential recruits match with the company values and identity. By the end of this course, you’ll be able to: • Implement an employer branding strategy to attract top talent • Understand the factors affecting EDI in recruitment and take practical steps to address these • Identify the key steps to take to create an effective recruitment strategy Why take this course? If you work in HR, organizational development, or talent or people management, you’ll be tasked with creating a recruitment strategy. This course will explore the things you need to include in your recruitment strategy, and how to leverage branding to attract the right people. And by using the advice in the course, you’ll have the confidence to properly address EDI in your recruitment strategy. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Pulse Surveys and Continuous Feedback(HRS03) | You’d like to think all the employees in the company you work for are content. But then, right out of the blue, a team member reveals they’re unhappy. And then, another. Before you know it, you’ve got a group of dissatisfied employees and a problem on your hands. But, you had no idea there were any issues at all, because on last year’s feedback survey everyone said they were fine. Employee satisfaction is vital for productivity, and staff retention. So, it’s vital that you’re able to check in with staff regularly, to make sure they’re happy and morale is good. That’s where pulse surveys can help. But, to make sure pulse surveys are effective, they need to be carried out correctly. By the end of this course, you’ll be able to: • Identify the benefits of implementing pulse surveys and how they can enhance information received during annual surveys • Understand what makes an effective pulse survey • Recognize and mitigate potential disadvantages of pulse surveys to maximize their effectiveness Why take this course? If you work in HR, organizational development, or people or talent management, checking staff morale is your responsibility. This course will look at the benefits of using pulse surveys with employees, and how to make them effective. It’ll also highlight the pitfalls of pulse surveys, so you can avoid them, and get the most effective picture of a team’s satisfaction. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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HR and Change Management(HRS04) | No one likes change. It sets you on edge, and makes your mind buzz with endless questions. But, in business, you’ll experience change pretty regularly. And when it happens, trying to get an entire workforce to adapt and embrace it is no mean feat. So, to make change successful, you need to handle it correctly. Change management refers to the methods and frameworks used for handling things like company mergers or restructures, to enable a smooth transition. That means you need to create systems that prepare and support the company employees, and give them everything they need to make the new ways work. By the end of this course, you’ll be able to: • Identify the key roles HR plays in change-management activities, restructures, acquisitions, mergers, and people change programs • Recognize key skills needed within HR to effectively facilitate change-management activities • Understand practical steps HR professionals can take to facilitate effective change management Why take this course? If you work in HR, organizational development, or talent or personnel management, you’ll need to help manage changes in the company you work for. This course will look at your role in change management, the skills you’ll need, and the practical steps you can take to successfully navigate change. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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HR Metrics and Analysis(HRS05) | Every modern business finds data vital. Analyzing it can help companies pretty accurately predict external things, like future market trends, or problem areas, to help make strategic business decisions. But some of the most important metrics for driving any business forward come from within the company: HR metrics. HR metrics look at a company’s most important asset: the employees. And it’s up to HR and development teams to analyze these key HR metrics, to help inform the overall business strategy. By getting this right, you’ll not only keep employees motivated and happy, but you’ll also be able to help the company hit overall targets. By the end of this course, you’ll be able to: • Define key HR metrics, such as retention, recruitment, and DEI (diversity, equity, and inclusion) • Describe the use cases and limitations of each metric • Analyze each metric to further the goals of your team Why take this course? HR departments can improve strategy planning, using data from key metrics. If you work in HR, organizational development, or talent or people management, this course is for you. It’ll explore the key HR metrics, and explain how to use them, as well as their limitations. And by using the advice on metric analysis, you’ll be able to identify strategic moves to drive your teams forward. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Creating a Learning Strategy(LNA01) | Creating a new learning and development strategy, and not sure where to begin? Hint: it’s not with the blind rollout of the latest new tech and digital resources. L&D strategy is so much more than offering new ways of learning. Why you’re delivering the learning is your top priority. How you’re delivering it comes 2nd.Good learning strategy ultimately comes down to meeting concrete business goals. You also get a highly skilled and adaptable workforce, which is never a bad thing. This course breaks down how to create a learning strategy that’s perfectly aligned with your company’s goals. You’ll soon see a return on the investment as learning strategies boost both performance and profit.By the end of this course, you’ll be able to:• Recognize the characteristics of a strong and effective learning strategy• Align your learning and development strategy with the goals of your company• Identify success metrics to measure your progress toward successWhy take this course?This course offers essential insights to anyone working in L&D, HR, or leadership. You’ll learn what makes a learning strategy successful, and how to create your own strategy that perfectly aligns with the needs of the business.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 30/04/2025 |
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The Flipped Classroom(LNA02) | Old-school training – we’ve all been there. The trainer stands at the front and delivers a perfectly crafted lecture as learners sit passively. A few rushed questions at the end and no time for practice. It’s no secret that this method is ineffective and dated. Thankfully, training norms are changing. The “flipped classroom” is a model that reverses the regular routine and delivers content before the training session, usually digitally. Learners arrive ready to dive straight into meaningful discussion, collaboration, and problem-solving. This means higher engagement, retention, and practical application for your learners, and a far more time- and cost-effective training model for your business. By the end of this course, you’ll be able to: • Compare the strengths and limitations of the “flipped” and traditional models of training • Use a blend of digital and other tools to deliver effective pre-session learning • Recognize and plan for common pitfalls of the flipped-classroom approach Why take this course? If you’re working in L&D or management and you’re ready to flip your business training model, this is the course for you. You’ll get a solid understanding of the concepts and structures of the flipped classroom, and how you can use them to improve the quality of learning in your organization. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Using Blended Learning(LNA03) | Blended learning is easy. You just stick all your training materials online, right? Wrong. It’s far more complex than that. There’s no simple, standard way to use blended learning. It’s about using the many learning tools available in a way that’s matched perfectly to the needs of your learners and business. With the right planning and delivery, blended learning provides high-quality learning experiences suitable for every learner. Flexible and convenient learning opportunities lead to better engagement, understanding, and retention. Get it right, and you’ll soon see the results where it counts: In the day-to-day performance of your team and business. By the end of this course, you’ll be able to: • Incorporate blended learning into your L&D strategy • Plan blended-learning opportunities based on the goals and needs of your organization • Use a range of learning tools to meet your business’s L&D goals Why take this course? Blended learning plays an important part in successful L&D strategy. If you’re working in HR, L&D, or leadership, this course is perfect for you. You’ll get to grips with the basics of blended learning within an L&D strategy, the tools available to you, and how to get started designing the perfect blend for your business. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Synchronous vs. Asynchronous Learning(LNA04) | If there’s one thing that’s changing all the time, it’s technology. Business learning’s had to adapt fast, thanks to huge shifts in how we work, collaborate, and learn. Synchronous learning (engaging in real time), and asynchronous learning (accessing learning in your own time) are now commonplace terms in any L&D department. The question is: Do you know which one to use, and when? Both approaches can bring excellent results, if used in the right context. It’s about picking the right tool for the job and basing your choices on your organization’s specific learning needs and goals. Understanding the options available to you is essential in designing the most effective learning program for your context. This course will get you started. By the end of this course, you’ll be able to: • Compare the benefits and limitations of synchronous and asynchronous learning engagements • Recognize the benefits of synchronous, asynchronous, or blended learning in different contexts • Analyze learners’ skills, needs, and topics to decide on the best approach on a course-by-course basis Why take this course? If you’re working in L&D, HR, or leadership, this course is aimed at you. You’ll understand how synchronous and asynchronous learning models work in practice, which is most effective in different contexts, and how to choose the best approach. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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The Purpose of UX and UI in Learning(LNA05) | The “smart” coffee machine’s beeping obnoxiously, you can’t reach that app in the corner of your phone screen, and you’re stuck in an endless loop of links. No one likes badly designed experiences. Whatever your product, a seamless experience is vital, or you’ll lose your users quickly. Quality learning programs are no different, especially now businesses are increasingly reliant on digital learning tools. UX and UI are essential in creating great digital learning experiences. The terms UX, User experience and UI, User interface design, are often used interchangeably, but they’re quite different. They work together to create learning programs that are easy to use, used often, and result in high-quality learning, satisfaction, and retention. By the end of this course, you’ll be able to: • Compare the differences, and overlap, in UI and UX functions • Recognize the importance of great UI and UX in creating exceptional learning content • Familiarize yourself with the fundamental principles of User Experience (UX) Why take this course? If you’re working in L&D, this course is a must. It’s also useful to anyone working in HR and leadership. You’ll understand the differences between UX and UI and how they work together to create quality learning experiences. You’ll also gain some solid strategies to incorporate into your business’s learning design process. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Reskilling and Upskilling - The Power of Skills(LNA06) | Learning is an ongoing process in any job. No matter how knowledgeable your staff may be, there will always be new things to learn, or areas their knowledge or abilities could be improved. For this, upskilling and reskilling are a must for any department or team. But it’s not just a case of throwing some resources together and hoping they’ll be useful.Before you can embark on any reskilling or upskilling, you need to know which areas actually need additional training. There are a number of ways you can do this, but it’s important to take the right approach to ensure that whatever upskilling or reskilling takes place is of value. This course will take you through the 1st stage of reskilling and upskilling – identifying the needs of the employees and business.By the end of this course, you’ll be able to:• Explain the importance of identifying reskilling and upskilling needs• Recognize key centralized methods to identify reskilling and upskilling needs• Identify the steps to enable employees to complete a skills matrixWhy take this course?Learning is an essential part of any employee’s job, whether it’s upskilling, reskilling, or just gaining more knowledge. But for learning to have value, it’s important to identify what employees actually need. This course provides you with an overview of identifying the need for reskilling and upskilling within your department or team, including key centralized methods, as well as enabling employees to complete their own skills matrix.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 30/04/2025 |
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Designing Effective Learning Interventions(LNA07) | Once you’ve identified the learning needs and challenges within the business, it’s time to start working on an intervention. But where do you start? For any learning intervention to provide value, it needs to be effective. Chances are, this isn’t generally achievable by just writing up a few documents with the relevant information. There’s a lot to think about when designing a learning intervention. Many factors can influence what will and won’t be effective for any given piece of learning. So it’s important to know where to start to make sure your approach has a positive impact. This course will take you through the challenges you may face when designing effective learning interventions, factors to consider when designing eLearning interventions, and the steps to take to make sure these factors are accounted for. By the end of this course, you’ll be able to: • Explain the potential challenges to designing effective learning interventions • Recognize key considerations to make when designing learning interventions • Identify the steps necessary to ensure learning interventions are effective Why take this course? Ensuring your learning designs are effective is essential for providing value to the business, department, team, and individual learner. This course provides you with an overview of the challenges of effective learning interventions, key considerations to make to ensure your designs are effective, and the steps to take to ensure your designs are effective. This course is useful for anyone in HR, L&D, or people management, who are responsible for designing learning solutions. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 27/05/2024 |
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Adopting the Right Strategy for Learning Design(LNA08) | When designing learning interventions, there are many things to consider. Sometimes, it can feel overwhelming trying to account for all of them at once. But there are some aspects that, when gotten right, can make the rest a little easier to work with, as they’ll underpin your overall designs. It’s just a case of knowing what they are, and how to use them.The strategy you employ is important to ensuring your learning solutions are as effective as possible. From knowing basic best practices, to principles of adult learning, to how to choose the most appropriate delivery method – all these things will form the basis of all your current and future interventions. This course will take you through all of these, to help you adopt the right strategy.By the end of this course, you’ll be able to:• Recognize basic best practices in learning design• Identify the main principles in adult learning• List the key considerations to make when choosing a delivery methodWhy take this course?Adopting the right strategy to learning design is vital for creating effective learning interventions. This course provides you with an overview of the basic best practices in instructional design, the main principles in adult learning, and the key considerations you need to make when choosing a delivery method. This course is useful for anyone in HR, L&D, or people management, who are responsible for designing learning solutions.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 22/04/2025 |
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Applying Adaptive Learning(LNA09) | Technology is becoming more and more embedded in our lives, and that includes the way we learn. With Artificial Intelligence (AI) becoming more advanced, it was only a matter of time before it entered the learning and development space. And it’s already here. But how can we stay on top of this growing trend and use it to our advantage in our learning solutions? Adaptive learning makes use of AI to tailor learning to the individual learner. But how does it work, and how do you know if it’s right for your learning intervention? These are key things you must know if you’re considering applying adaptive learning. This course will take you through the potential benefits and core principles of adaptive learning, as well as key considerations to make when thinking about applying it. By the end of this course, you’ll be able to: • Recognize potential benefits of adaptive learning • Explain the core principles of adaptive learning • Identify key considerations when applying adaptive learning Why take this course? Adaptive learning can be a great approach in the right circumstances, by streamlining training for learners based on their individual needs. But to make the most of it, you need to understand how it works, how it could benefit your learners, and what you need to think about if you’re considering applying it. This course is useful for anyone in HR, L&D, or people management, who are responsible for designing learning solutions. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 26/05/2024 |
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Learning Analytics(LNA10) | When you’re responsible for designing learning solutions, you need to know that what you create is doing what it’s supposed to. But it’s not just something you look at at the end of the learning process. For learning to be as effective as possible, there should be an ongoing process that enables you to understand your learners and how learning interventions help them perform their roles. This process is known as learning analytics. It’s an essential part of any learning and development strategy, and its importance shouldn’t be underestimated. It can be difficult to know where to start, and there can be a lot of information to work with. So a basic understanding of these things is essential. This course will help you with this. By the end of this course, you’ll be able to: • Explain the potential impact of learning analytics on business outcomes • Identify which areas to analyze for your learners • Recognize key methods and software for learning analytics Why take this course? Learning analytics is an essential part of any learning solution, but one that can easily be overlooked or underappreciated. This course will take you through the potential impact of learning analytics on business outcomes, how to decide which areas to look at for your learners, and key analytical methods. This course is useful for anyone in HR, L&D, or people management, who are responsible for designing learning solutions. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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The Psychology of Learning(LNE01) | Does Pavlov’s Dog ring any bells? Professor Pavlov rang the bell, then fed the dog. Eventually, the dog made the connection. After that, every time the bell rang, the dog began to salivate.Learning doesn’t just happen in laboratories, though. We are constantly learning, both in and outside of work. And that learning happens in different ways. Sometimes we’re conditioned, while others we learn by watching or interacting with someone else. Each type of learning has its place, whichever one we use.By the end of this course, you’ll be able to:• Understand what ‘the psychology of learning’ is• Identify types of behavioral learning• Test different learning theories to benefit your businessWhy take this course?Whatever job you do, you’ll be learning new skills all the time, and you may even need to teach others new skills. Therefore, understanding the psychology of learning is useful. This course will look at what the psychology of learning is, the different types of behavioral learning, and different learning theories. It also covers the benefits of understanding the psychology of learning.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 21/01/2025 |
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Learning Styles(LNE02) | Do you remember having a favorite teacher in school? Maybe they talked calmly, explained things well, or did practical, ‘hands-on’ lessons. Whatever they taught you, it seemed to stick. That could be because their teaching methods matched your learning style.We all have different, preferred ways of learning, known as learning styles. They’ve been used for many years to help tailor learning to individual strengths.You’re constantly learning, both at work and in life. Knowing how you learn can help you decide how to approach things like training and development. Recent research into how human brains learn, however, has shown that tailoring learning to individual strengths may not be the best approach. So, if you’re a trainer, it’s important to know how to get the balance right.By the end of this course, you’ll be able to:• Understand what learning styles are• Identify your learning style• Understand the benefits and drawbacks of tailoring learning to fit a styleWhy take this course?Whether you’re an employee struggling to make new skills stick or a trainer wanting to refresh your style, this course will help. It will teach you about different learning styles and the range of theories for and against their use, how to identify your preferred learning style,and how recognizing your favored way of learning can be useful.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 21/01/2025 |
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The Power of Microlearning(LNE03) | You know the old saying, ‘Good things come in small packages’, right? Well, when it comes to learning, that can be pretty on the mark. Microlearning gives you the chance to learn new skills in small doses without pushing your brain into overload.In the workplace, microlearning can be a great way of training employees, as it concentrates learning into “nuggets” with engaging content that’s both fun and informative. This can be far more beneficial than long, information-packed sessions delivered as text or a presentation. And, as a bonus, microlearning can streamline your company’s training scheme.By the end of this course, you’ll be able to:• Understand what "microlearning" is• Appreciate the convenience of eLearning & technology• Use microlearning to demonstrate that learning can be funWhy take this course?Microlearning is effective for challenging short attention spans, and the best way to learn about it is… you guessed it, in a microlearning course!For managers or persons responsible for training, this course will give you a greater understanding of learning in bite-sized chunks, showing how engaging content can make learning fun. It will also show you how technology and eLearning can be harnessed to allow training to be delivered quickly and on the go.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 30/04/2025 |
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Defining Learning Objectives(LNE04) | Training comes in all shapes and sizes. But whatever the subject or your skill level, one thing needs to be crystal clear – what it is that you’re aiming to learn. This is where learning objectives come in. They’re an important aspect of learning, and there’s a trick to creating good ones.In the workplace, it’s essential to write clear learning objectives for any training you offer. Defining the aims of the course will help ensure that trainees have coherent end goals and are fully engaged with the learning.By the end of this course, you’ll be able to:• Understand what learning objectives are• Identify the benefits of learning objectives• Write effective learning objectivesWhy take this course?Learning objectives are essential for giving direction and purpose to learners as well as helping you assess their work. If you’re a manager or person responsible for training, this course will explain to you what learning objectives are, discuss their benefits, and show you how to write them.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 21/01/2025 |
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Learning ROI(LNE05) | If you’re a manager or in charge of training, you’ve probably come across ‘revolutionary new training packages that will ensure your workforce has all the skills to keep up with a growing market, blah, blah, blah’. Some of it might look pretty good, but it could cost your business both financially and in physical hours spent with staff stuck in training, away from their jobs.Hindsight is a wonderful thing. And it can be easy to calculate the value of training after it’s happened. But, how do you figure out whether training is worth pursuing? There is a way of assessing its value before starting too - learning return on investment.By the end of this course, you’ll be able to:• Understand what learning ROI is, and why it’s important• Choose training based on value rather than cost• Calculate learning ROIWhy take this course?If you’re a manager or person in charge of training and want to ensure that any training you undertake is financially viable, this course is for you. It will teach you about learning ROI, discuss its benefits, show you a simple method for calculation, and explain why measuring learning ROI is so important to your business.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 21/01/2025 |
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Learning Culture in the Workplace(LNE06) | Culture. It’s the heart and soul of any successful workforce. But a true “learning culture” isn’t just a buzzword modern companies should throw around to sound good. It’s also not as easy as jazzing up your office décor with a ping pong table, and hoping it motivates your employees from there on in.Nope, it’s much more than that. A workplace learning culture means an organization that provides many different opportunities to learn, innovate, and grow. It’s a continual process.Constant learning is the key to a company that thrives because it elevates individuals – as employees and as people. It opens opportunities for them, and their company, to transform continuously for the better.By the end of this course, you’ll be able to:• Recognize what a learning culture in the workplace is• Identify strategies for building a strong culture of learning• Implement tips to create the right type of learning culture for your teamWhy take this course?No matter what your industry, there’s no doubt that your employees, your organization, and, ultimately, your bottom line would benefit from a culture in which employees are constantly learning new things, seeking out new opportunities, and developing new skills.Continuous learning not only makes employees knowledgeable about their role, but also teaches them how to enrich their time at work and truly thrive.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 21/01/2025 |
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Promoting Social Learning(LNE08) | Every workplace consists of people from all kinds of backgrounds. So, when it comes to learning and retaining new information, what works for one individual, may not work for another. Think about it – traditional learning that interests your senior staff isn’t necessarily going to keep your millennial new hires engaged too.Fortunately, one universal type of learning we can all relate to is social learning. Social learning is knowledge sharing through various interactions with others. From gamifying training sessions, to checking what’s hot on TikTok, there are tons of new and exciting ways companies can turn to their communities to engage in social learning in the digital realm.By the end of this course, you’ll be able to:• Describe what is meant by the term social learning• Recognize the effects and benefits social learning can have• Implement techniques for promoting social learning in your workplaceWhy take this course?As the economy grows, businesses are looking for new ways to improve upon the skills and agility of their workforce. New types of social learning are the way to do this.No matter what industry you’re in, you’ll find this course useful for learning how to integrate social learning into your work life in order to get the very best out of your employees.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 21/01/2025 |
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Growth Mindset(LNE09) | Maybe she’s born with it. Maybe it’s her growth mindset. Growth is a part of life. But when it comes to learning, lots of us can be set in our ways, making it harder to grasp new information, rise to challenges, and adapt to change. You’re either smart and talented, or you’re not… right?Wrong! Fixed mindsets teach us that we’re simply born with a set level of talent, intelligence, and interests, and that talent alone is the source of our success. But this is limiting. Instead, a growth mindset teaches us to believe that our abilities can be developed through lots of hard work and dedication. People with a growth mindset are more likely to enjoy learning, seek out situations in which to experiment, and even see failure as a positive opportunity to grow.By the end of this course, you’ll be able to:• Explain what is meant by a growth mindset• Recognize the benefits a growth mindset can have on an individual’s approach to learning• Demonstrate ways of channeling a growth mindset for your whole teamWhy take this course?This course is perfect for managers of all levels who are curious about adopting a growth mindset for the good of their teams. Developing a growth mindset will not only help people at work but in relationships and all other aspects of life too!10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 21/01/2025 |
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Removing the Barriers to Learning(LNE10) | Ever heard of barriers? For instance, when the break room becomes a no-go zone because that one person in the office selfishly decided to cook fish in the microwave and stink the place out? That’s a type of barrier we could all do without.When you and your team are working toward success, barriers are never a welcome factor. But when they do pop up, it’s important to know how to deal with them.A barrier to learning is anything that prevents employees from fully engaging in learning.From workplace distractions, to negative mindsets, and even lack of training, barriers to learning come in all shapes and sizes and can be damaging to a business if not resolved in the right way.By the end of this course you’ll be able to:• Identify and address common types of learning barriers that exist in the workplace• Recognize the tools and approaches needed to overcome barriers to learning• Use methods that provide your teams with a healthy learning environmentWhy take this course?This course is suited for leaders of all levels who want to keep their learners fully engaged. By understanding the top learning barriers modern businesses face, and using actionable tips to overcome them, you’ll be able to create an environment that brings out the very best in your employees.15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 21/01/2025 |
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Encouraging Employee Stretch(NT001) | When it comes to the workplace, you want your employees to be confident they are doing a good job. People feel they do their best work within their comfort zone. But real growth only happens outside that comfort zone. As a manager, it's your job to encourage employees to take risks and stretch themselves as an important part of their development. Supporting your employees to take reasonable risks as they strive toward achievable but challenging goals will ensure they’re engaged. And communicating in a way that motivates them without causing them stress will empower your teams to achieve their full potential. By the end of this course, you’ll be able to: • Encourage employees to stretch their existing skills and experience for increased engagement • Choose managerial techniques that “pull” rather than “push” employees toward stretch goals • Use 1-to-1 coaching to support employees that step out of their professional comfort zone Why take this course? Anyone who manages teams will benefit from learning how to encourage employees to take on new responsibilities and develop new skills. This course will help you encourage and develop your staff in a way that empowers them to excel. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 27/05/2024 |
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Don't Avoid Low Performance(NT002) | It can feel stressful and awkward to discuss low performance with employees. But avoiding the issue can lead to a decrease in performance and morale from other team members. Employees are valuable assets to an organization, who deserve the opportunity to improve and develop. And conversations about low performance don’t need to be hostile or awkward for you or your team members. You need to be open with employees so you can find out why their performance isn’t up to scratch. Once you know, you can work together to make sure the employee understands what’s expected of them and gets the support they need to perform well. By the end of this course, you’ll be able to: •Describe how a lack of capability and motivation leads to low performance •Demonstrate how to address low performance using 1-to-1 coaching •Work with employees to create a performance improvement plan Why take this course? Understanding how to communicate and work with employees to figure out why their performance doesn’t meet expectations is the 1st step toward resolving the issue. This course will help anyone who manages teams at any level to feel comfortable addressing performance issues with employees. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 27/05/2024 |
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Identifying Employees' Personal Goals(NT003) | Often, when we talk about coaching employees towards achieving specific goals, we focus exclusively on those that benefit the organization. This is an important part of enabling team members to perform to the best of their ability. But have you considered how identifying their personal career goals and interests could enable you to work together in a way that benefits everyone? Identifying employees’ personal goals will help you build more authentic, collaborative working relationships with them. And team members are more likely to focus on and pursue goals when the personal benefits are as tangible as the organizational ones. By the end of this course, you’ll be able to: • Describe how to work with employees to identify their personal goals • Explain how establishing employees’ personal goals is beneficial for everyone • Demonstrate how to create SMART goals with your employees that help them to achieve their personal goals at work Why take this course? Supporting team members to develop their skills and take on new responsibilities is an important part of helping them to develop. This course will help business leaders, team managers and people working in HR to collaborate with employees and understand what they want to achieve. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Fostering Peak Performance(NT004) | Leading, managing, or working with teams in which some employees perform better than others can be challenging. The idea that high performers are particularly suited to their role, while those that struggle just aren’t up to the job isn’t necessarily true. So what if you could adapt your approach to performance to bring out the best in all team members? You probably already have a certain leadership or coaching style. But nurturing team members as individuals, while still pursuing the overall goals of your organization requires flexibility. And learning to do this will allow you to encourage excellence from all employees. By the end of this course, you’ll be able to: • Define situational leadership techniques and how they can be used to foster peak performance • Acknowledge and work with the developmental levels of each employee • Describe how burnout can impact high performers Why take this course? Making sure your organization’s highest performers don’t experience burnout is an important part of maintaining peak performance in the workforce. And supporting those who aren’t yet demonstrating peak performance is just as important. This course will help you to be flexible in your approach, so you can bring out the best in all employees. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 27/05/2024 |
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Learning to Let your Best People Leave(NT005) | Life is good. You’re hitting all of your departmental deadlines, your team’s a credit to you, and someone has brought in doughnuts. But suddenly, out of nowhere, a top team member tells you they’ve received an offer from another company, and they want to leave. It’s natural to feel anxious or disappointed about losing a high performer from your team or organization. Sometimes, exploring why someone wants to move on will help you retain them, if it’s in their best interests. But sometimes, letting your best people leave is a good thing. What if it could help their career progression and that of other team members, who might be ready to step up to a new challenge? This course explores the positives in this situation. By the end of this course, you’ll be able to: • Identify the benefits of letting your best people go when the time is right • Demonstrate how to communicate with team members to establish if the time is right for them to move on • Understand how to move forward when a high-performing employee decides to leave Why take this course? Sometimes, the best thing for top-performing team members and the organization you work within is to let that team member move on. That might seem a bit contradictory, but we’ll explain why it’s the case. If you oversee teams, this course can help you explore the benefits of letting your best people go. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Delegation and Empowerment(LE002) | Most people have a playlist of go-to songs for when they want to feel confident and appreciated. Songs like Aretha Franklin’s iconic “Respect”. Listening to uplifting music can be especially helpful right before starting work or heading into a meeting. But wouldn’t it be great if those extra confidence boosts weren’t needed because every workplace made everyone feel valued? Knowing how to effectively delegate and empower your workforce are vital components of strong leadership that significantly improve employee wellbeing, team morale, and productivity. By the end of this course, you’ll be able to: • Make distinctions between assigning and enabling • Understand how successful delegation can lead to empowerment • Identify the major benefits of employee empowerment for your organization Why take this course? The best leaders entrust their teams to complete tasks independently and give them the freedom to be accountable for their own choices. If you’re new to leadership or simply want a refresh, this course will help. It will show you how to positively allocate responsibilities to members of your team, while also endorsing their skills and contributions. As a result, your employees will “Respect” you more too. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 27/05/2024 |
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Humility(LE003) | If you look around at your friends or coworkers, you can probably identify a few different types of character based on how they behave – there might be a go-getter, a diva, a shy one. But there’s probably also a humble, levelheaded one. Having different character types in a group does make it diverse, but which one would you turn to if you had a problem? If you choose to approach your life and career with humility, putting others’ needs before your own, you’re likely to make friends and influence people. In business, this is an essential leadership skill that will not only improve your relationships but can also help boost your team’s performance and success. By the end of this course, you’ll be able to: • Understand what humility is • Identify how humility can improve relationships • Demonstrate humility to advance your career Why take this course? Whether you’re a member of a team, a team leader, or a manager, you’ll need to interact with others on a daily basis. This course will help you improve work relationships and boost success by showing how powerful humility can be. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Emotional and Cultural Intelligence(LE004) | We tend to measure intelligence with things like academic grades, IQ, or the ability to solve complicated math problems. But intelligence isn’t just about being good at exams or having superhuman math skills. Did you know that a large part of intelligence is about reading emotions and adapting to culture? In the workplace, reading emotions and adapting to cultural differences helps teams work together more effectively, leading to increased performance and productivity. So, being able to understand and organize emotions is a vital skill. As businesses become more diverse, cultural intelligence is now an essential tool which, if mastered, will improve your personal and work relationships. By the end of this course, you’ll be able to: • Understand what emotional intelligence (EQ) is • Understand what cultural intelligence (CQ) is • Define how they coincide • Identify why they’re important for business • Improve your EQ and CQ skills Why take this course? For leaders, using and modeling good EQ and CQ skills is an essential part of keeping your team on track. If you’re new to leadership or more experienced but want to refresh, this course will help. It will explain what emotional and cultural intelligence are, how they coincide, and how using them benefits your business. It will also give you some useful advice on improving your skills. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 27/05/2024 |
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Being Authentic(LE005) | Being authentic is pretty big right now. We’re constantly calling out “fake news” or celebrity “fake-overs”. You might even have a few “fake friends” who you just don’t trust. If you stop being authentic, you take away all the things that make you… well, you. By trying to be something you’re not, whether to impress someone or fit in more easily, you’ll always lose something. In the workplace, being authentic is vital. It increases your clients’ and your team’s trust in you and your judgment. This can help boost productivity and ensure that you maintain a healthy working relationship with your team. By the end of this course, you’ll be able to: • Identify common problems the can arise from not being yourself • Understand how authenticity can boost productivity • Be authentic and remain professional Why take this course? If you’re a leader, being authentic is crucial not only to your career but also to the success of your team, as it helps to build your team’s trust in you. This course will help you understand why being authentic is so important, and the common problems that can come up as a result of not being yourself. It’ll also give you useful advice to help you be yourself in the workplace while still remaining professional. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Taking Accountability(LE007) | In the workplace, being able to see your faults and accept responsibility is vital. Not only does it set a positive example for others, but it can also help to inspire teams and improve your business’s development. Sometimes admitting you got something wrong is tough, and passing the buck or trying to cover it up may seem like the easier option. You can probably think of some politicians who do this all the time, right?! While it might seem like a good way of protecting your pride, acting this way can make situations worse and, most importantly, doesn’t give you a chance to learn from your mistakes. When it comes to being accountable, it’s best to lead by example. By the end of this course, you’ll be able to: • Understand what accountability means • Understand why taking accountability is good for business • Conquer the common pitfalls of taking accountability Why take this course? If you’re a leader, either new or experienced, being able to see your faults and admit them is key to building trust and respect within your team and improving morale and productivity. This course will show you how to master taking accountability in a few simple steps, so you can self-reflect and improve both professional and personal relationships. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Making Decisions(LE008) | Everybody has that one friend who’s terrible at making decisions about anything – what to eat for lunch, which movie to watch, what outfit to wear – the list is endless. It can be pretty infuriating, right? While these examples of indecisiveness might make you mad, they probably won’t have a huge effect on your day. But what about important decisions? In the workplace, decision-making skills are vital. Whether it’s choosing the correct person to hire, the best way to undertake a task or project, or how to resolve a conflict or situation, the outcomes of your decisions will affect the success of your business. By the end of this course, you’ll be able to: • Understand why decision making is so important • Tackle uncertainty • Make better decisions Why take this course? Decision making is a crucial leadership skill, as being able to give your team a clear direction boosts trust and productivity. If you’re new to leadership or find decision making tough, this course will teach you how to stop avoiding uncertainty and make better decisions with confidence, so you can lead a team successfully and build better relationships. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Being Confident(LE009) | Have you ever watched a news bulletin of a head of state or world leader giving a speech? Regardless of what they’re saying, imagine how nerve-wracking that must be, standing in front of a large audience and being watched on TV by millions around the world. Scary stuff! Chances are, in your work, you won’t be addressing millions or leading an entire country – most jobs aren’t that demanding. But just putting yourself out there can be scary. Even in a regular, everyday office environment, being confident in the workplace is important for your career. Showing self-belief will encourage others to believe in you, too, and listen more readily. By the end of this course, you’ll be able to: • Understand the positive effects of self-confidence • Identify how your confidence affects others • Take positive steps to be more confident Why take this course? If you’re a leader, being confident in yourself and your team can inspire team members to build their confidence and achieve better results. This course will help you understand the benefits of being self-confident, and how being more confident in the workplace can improve your working relationships and career prospects. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Being Brave(LE010) | It was Neil Armstrong’s job to go to the moon in a spaceship with less computational power than a modern smartphone. He became the first brave human being to stand on the lunar surface. Your job might not be as outer worldly as Neil’s, but there may still be times you feel fear. And, there are times when you need to be brave. Examples of bravery like Neil Armstrong’s are exceptional. But everyone feels fear, particularly in the workplace. Dealing with that fear and overcoming it can help you become a better worker and improve your leadership qualities. By the end of this course, you’ll be able to: • Understand how you can be brave at work • Identify the benefits of bravery in the workplace • Use strategies to beat your fear Why take this course? Whether you’re a CEO, manager, or team leader, being brave at work is an essential leadership skill. From speaking out when there’s a problem to making tough decisions, showing bravery will help your team develop respect and loyalty, leading to improved results and a happier workplace. This course will help you understand how to overcome everyday fears you may face in your job, and what the benefits of workplace bravery are. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Inspiring Others(LE006) | In the workplace, inspiring others plays a huge role in ensuring that your team is performing at its best. When you see someone accomplish something remarkable, you experience a feeling of awe. Witnessing someone save their spouse’s life or win an Olympic medal, might bring about this feeling. It could even give you the motivation to go out and do something remarkable yourself. Inspiring and motivating your team creates a happier workplace, boosting productivity and success. And you don’t have to make headlines in order to encourage employees to push themselves. It just takes a few key skills. By the end of this course, you’ll be able to: • Understand what inspiration means • Appreciate the importance of inspirational leadership • Inspire others • Decide when to inspire your team Why take this course? Inspiring your team increases productivity and motivation. Whether you’re a CEO or head of a department, or simply want to improve morale in your team, it’s a skill you need. This course will help you understand the benefits of inspiring others and give you some useful advice on improving the lives of your employees, as well as their workflow. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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The Four Types Of Leader(LE001) | When thinking of great leaders, people like driven presidents or heads of state who achieved their goals might come to mind. Or maybe you remember someone from your personal life, like a teacher or school principal, whose “no-nonsense” attitude helped get results. Although these types of people may not have been liked by everybody, they all used their leadership styles to create success. It just goes to show that whether you’re popular or not, adopting the appropriate style of leadership will encourage others to follow your guidance. In the workplace, the same rules apply. By the end of this course, you’ll be able to: • Understand what a ‘leader’ is • Understand why leadership is important • Identify the 4 leadership styles, their advantages, and disadvantages • Adopt a leadership style that works for you Why take this course? Whether it’s running a team project or fairly dividing a birthday cake up for the office, leadership skills are useful. This course will help you learn about the different styles of leadership, as well as discover which method works for you so that you can always perform at your best. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Managing Change(LT010) | Remember Heinz green ketchup? It looked, smelled, tasted, and acted exactly like original ketchup. The only difference in the sauce was the color. If you closed your eyes and tasted it, you wouldn’t have any idea it was different. But this random color change caused so much controversy that nobody wanted it. Humans aren’t great at handling change, especially if it’s random, or has no benefit or explanation. But in every profession, sometimes change is necessary to improve or streamline the business. Being able to manage, and present change, so it comes across as a positive part of progress, is essential for keeping your business moving. By the end of this course, you’ll be able to: • Understand change management and its benefits • Effectively explain the need for change • Use techniques to make change manageable for your team Why take this course? Presenting change in the right way will eliminate fear in workers and encourage them to embrace the change in order to make progress for the company. If you are leading a team, it’s essential to make the process of change easier for those involved. This course will help you understand how to talk to your team about change and the techniques used to make stakeholders more confident in your decisions. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Leading Remote Teams(LT009) | Do you know the magic trick where you guess which of 3 cups a ball is hidden under? Although an easy game to follow, many people become confused and end up guessing wrong. Because we rely so much on being able to see the thing we’re focusing on, when it’s out of sight we believe we lose control of it. With practice, we can learn to follow the cups carefully and keep track of the ball. It’s the same for leading a remote team. A remote team is a team of employees that work in separate places. And although you may not be able to physically see them, there are ways to regulate their workload and keep communication clear. You just need to know how to do it! By the end of this course, you’ll be able to: • Learn to trust “out of sight” working • Understand how to empower, trust, and avoid micromanaging your team • Build effective communication across your team • Select the best technology for your remote team Why take this course? If you’re a manager, leading a remote team means you can’t always see what everyone’s doing. But you can implement reliable systems to inspire your workers and keep them organized. This course will help you learn how to manage everyone’s workload and keep things running smoothly. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Making Deals(LT008) | The ability to spot and make deals is a key ingredient in a successful business. Companies thrive when leaders use initiative to counter any setbacks. Good leaders are always on the lookout for arrangements with other businesses, or seeking opportunities to negotiate with clients, to maximize profit and negotiate the best situation for their team. They keep an eye on internal affairs too, in order to resolve conflicts by negotiating well with staff. But making good deals isn’t just about banking a check or resolving arguments – it’s about forming relationships with those in the business, and contacts outside the business, to continue making better deals. By the end of this course, you’ll be able to: • Use techniques to improve your negotiation skills • Consider future benefits, not just current deals • Build relationships with those you do business with • Be transparent with your team to help each other Why take this course? Whether you’re leading a small team or you’re the CEO of the next big gaming company, being able to negotiate deals will help improve business plans, make more money, or further the status of the business. This course will show you how to make deals well, build relationships, and stay transparent to your team, showing them how and why you’re making these deals, to help them learn from your example. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Facilitating Results(LT007) | Facilitative leadership is the process of enabling your team to maximize their contributions, in order to get better results. To do this you need to establish a culture of “the team,” where you manage everyone’s skills, set clear goals, and nurture team spirit and communication. If your team is working on a project, answering questions like who, how, and why for them will increase purpose and drive, making good outcomes easier to achieve. As workplaces become more reliant on interpersonal problem-solving, not just tactical execution, you’ll need to use facilitation more and more, so having the right skills is a must. By the end of this course, you’ll be able to: • Identify what “facilitating” is in leadership • Understand how a facilitative approach drives results • Structure facilitation to reach goals Why take this course? This course will show you why lacking facilitative leadership skills can be damaging for your business, and how effective facilitating can actually drive results. Taking this course will help all leaders develop and improve their skills, regardless of experience, to help ensure your results are good for business. It can also benefit those in any level of management, as these skills aren’t exclusive to leadership. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 27/05/2024 |
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Leading by Example(LT006) | “If they can do it, I can do it.” When you lead by example, you make it easy for others to follow you. You might be the type of person who jumps in with both feet, or perhaps you prefer to sit back and only ever take calculated risks. Whatever you do and however you do it – when leading, people are influenced by your actions and behavior. For leaders, setting a “good” example for your workforce is key to gaining trust and boosting the productivity of your business. By the end of this course, you’ll be able to: • Understand what “leading by example” really means • Identify the benefits of leading by example for businesses • Set good examples to your workforce Why take this course? Like it or not, you’re always leading by example. And that might have a negative or positive impact on your business. You should be clear on what you aim to achieve, and reflect that clarity of vision in your own words and actions. This course will help both new and experienced leaders to match goals with actions and behaviors in order to actively lead by example. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Promoting Talent(LT005) | You’ve reached the dizzy heights of leadership, but it’s easy to forget how you got there. Looking back, you can probably think of a time when you felt frustrated because your talents and skills were being overlooked. Promoting talent in your workforce is a vital part of being an effective leader. Creating an environment that nurtures and manages the talents of its workforce will lead to a more successful business, because it plays to everyone’s skills. By the end of this course, you’ll be able to: • Understand what “promoting talent” means • Identify the benefits of promoting talent • Successfully promote talent Why take this course? Good leadership is critical to the success of your business, as it encourages your teams to aim high and work collaboratively to achieve their full potential. This course will be useful for new and seasoned leaders, as it highlights the benefits of talent management for your business and guides you through ways to approach promoting talent within your workforce. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Motivating Others(LT004) | Ever had a manager who criticizes everything you do, right down to the tiniest detail? Urgh, it’s frustrating. We know that they have the company’s best interests at heart, but that constant attack isn’t exactly motivating. You see, as a leader, one of your key roles is to be a motivator – someone who inspires their team to achieve targets and goals in order to maximize their success and ultimately the success of your business. As a business tool, motivation is often overlooked. This can lead to a disaffected workplace that suffers decreasing productivity and performance. Get it right and you’ll have happy, engaged employees that will always give you extra to help you achieve that success. By the end of this course, you’ll be able to: • Identify motivation types • Understand the benefits of motivation • Motivate your team Why take this course? Keeping your team motivated is the only way to deliver the full potential of your goals. But if you’re new to leadership, knowing how to motivate people can be tough. This course will help develop your motivational skills in order to truly inspire your team and drive results. It will also be helpful for seasoned leaders wanting to refresh their ideas, to continue that push toward a fully motivated workforce. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Effective Meetings(LT003) | In many workplaces, any mention of the word “meeting” is met with a collective sigh. That’s usually because people’s experience is of ineffective meetings which they see as boring, pointless, and a waste of valuable time. Like any task, holding an effective meeting needs careful planning and set goals to identify who should be involved and what should be discussed. Done right, this will dispel the myth of “boring” meetings in your workplace and, importantly, streamline the meeting process, leading to more successful outcomes. By the end of this course, you’ll be able to: • Plan effective meetings • Implement meeting etiquette • Create actions and set goals Why take this course? If you’ve ever been in a pointless meeting, you’ll know how irritating it can be. As a leader, you can change that. Regardless of your experience in leadership, this course will benefit you. It gives useful advice on the things you need to know, and do, to deliver effective, focused, and purposeful meetings, to improve outcomes. Streamlining your meetings like this will not only save time but it will have positive effects on the performance of your team, and your business. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 27/05/2024 |
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Conflict Management(LT002) | Conflict can be hard to deal with, and sometimes the workplace can feel more like a battleground. As a leader, it’s your job to step in, but it can be tricky knowing when and how to do that. Some leaders ignore conflict altogether, which can lead to a toxic and damaging work environment for everyone, impacting productivity and, ultimately, the success of your business. But conflict is just part of life. Having the skills to know when to step in and how to approach situations is a vital part of becoming a successful leader. This will help your team to work together and improve performance. By the end of this course, you’ll be able to: • Identify conflict in the workplace • Know when to intervene • Manage conflict successfully Why take this course? Although conflict can feel quite daunting, it’s normal – not everyone will agree with everything all of the time. As a good leader, identifying when conflict needs intervention is crucial. This course will help you pick the right time. Believe it or not, conflict can be great for highlighting issues and creating better understanding if it’s handled and resolved correctly. Using the tips in this course will help all leaders achieve that, regardless of experience. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 26/05/2024 |
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Managers vs. Leaders(LT001) | So, you’re a manager, right? Great! It’s tough getting there, and your experience and hard work have paid off! But are you a leader? Many people say they’re the same thing. Although they do come hand in hand, to really be a leader you need to level up on skills. The main difference between leaders and managers is leaders have vision. They’re constantly driving towards the bigger picture, while managers maintain the status quo, often focusing on organizing others’ ideas to reach set goals. You might have great management skills like coordinating teams, delegating tasks, and monitoring progress, but what if the safety net of working from someone else’s vision is removed? To be a successful leader, you need to think like one. By the end of this course, you’ll be able to: • Compare management and leadership • Identify leadership styles • Develop your leadership skills Why take this course? By developing your leadership skills, you’ll improve your confidence and creativity, and inspire your team to do the same. Becoming a leader gives you the ability to truly lead your team to a goal, boosting morale and the performance of your business. This course will benefit those new to leadership by giving useful advice to help start the journey towards being an inspirational leader. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Leading with Respect and Respecting Others(LRM01) | How would you fare if the boss of your company was secretly working beside you? Would you be worried about your job because they might complicate the process? Or would you be pleased, because you know you’ve always done your best? Committed employees are often rewarded for their services, after all. It happens. Bosses who get involved in day-to-day activities are displaying one of the main cornerstones of leading with respect. Only by observing, challenging, and supporting their staff, combined with listening, learning, fostering teamwork, and more, can a manager truly foster respect. And you can lead your team in the same way. We’re going to explain how. By the end of this course, you’ll be able to: • Recognize the importance of leading with respect • Identify different ways to show that you respect others • Implement tips to foster respect among your team Why take this course? Leading your team with respect will allow you to create better relationships and environments in which employees feel successful and welcome. That’s what a good leader does – helps their people succeed and reach their goals. If you lead, then this course can help your personal and professional success, too. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Leading with Energy(LRM02) | Look at any successful company, and you’ll see a trend. Their leaders are passionate and engaged with their employees. They lead from the front, with purposeful energy and a clear vision, and that’s what their business is fundamentally built around. On the other hand, companies that don’t lead with energy can stagnate and lose competitiveness. They also have decreased customer satisfaction, lower growth, and reduced return on investment. If you want to lead your team to success, you’ve got to learn how to channel, focus, and monitor that energy to stay energized. By the end of this course, you’ll be able to: • Define what leading with energy is • Identify ways to use energy to engage your team • Explain the benefits of leading with energy Why take this course? You don’t have to run a business to utilize these skills. A leader at any level can use their energy to inspire and engage their team. You don’t even have to manage people right now to take advantage of these useful tips. All you need is energy and enthusiasm. Take this course and reap the benefits personally and professionally. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Being Positive(LRM03) | We all know someone who is a positive role model. Maybe it’s your favorite teacher from your school days, someone who inspires you in a social group, or even a relative? Whoever it is, having a positive mental attitude is likely a contributory factor to your opinion of them. Being positive as a leader uses many of the same traits. You want to bring out the best in others, supporting and building relationships with them. That’s what leaders should do. So if you can train yourself in positivity, it’ll make you a better, more successful person, and your team will improve. By the end of this course, you’ll be able to: • Recognize the importance of positive leadership • Identify different techniques to improve your own positivity • Implement ways of increasing your team’s positivity Why take this course? Improving your positivity is a great way to engage yourself and others in your team. Keep feeding yourself with positivity and you’ll be able to share it with others. If you lead a team, it’s a great and easy way to increase morale, reduce staff turnover, and improve relationships with those around you. Take this course and find out how. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 26/05/2024 |
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Leading with Commitment(LRM04) | Many managers take it as read that an employee should be loyal and committed right from onboarding. After all, you’re doing them a favor by employing them, right? WRONG! This kind of attitude is simply not realistic when it comes to modern talent. People understand their worth, and if you want to bring the best out in them, you need to show commitment yourself. Being a committed leader and having committed employees go hand in hand. You need to believe in the company’s direction and purpose and communicate that effectively. That means paying attention to the individuals in your team, understanding their unique abilities, and ensuring their personalities align with yours and the business’s values. By the end of this course, you’ll be able to: • Explain the importance of leadership commitment • Identify ways to increase commitment in your team • Demonstrate leadership behaviors to inspire employee commitment Why take this course? If you’re the type of leader who wants to inspire a culture of commitment in your team, then this course is full of useful tips to get you started. If your team members are committed, you’ll see positive benefits such as higher-quality work, reduced turnover, and increased morale. Commit to taking this course and get started. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Using Humor(LRM05) | “My manager said he wanted me to have a better day today. So, I went home.” Alright, they can’t all be winners. But you know, using humor effectively can be a great way to lead a team. Even former President Dwight D. Eisenhower said, “A sense of humor is part of the art of leadership.” And who are we to argue? Fact is, using humor effectively creates a good atmosphere, a positive environment, and a productive and happy workplace culture. Your attitude will rub off on your employees when humor is used well. You just have to be careful. Certain types and levels of humor may cause more harm than good, so you have to tread that tightrope carefully. We can help with that. By the end of this course, you’ll be able to: • Identify the correct level and type of humor to use • Explain the benefits of using humor as a leader • Demonstrate humor at appropriate times Why take this course? If you are a leader who wants to get the most out of your team, then using humor is a great way to positively engage with them. Result? Happy, hard-working employees who look up to you as the great leader you are. Learn some techniques and how to use them by taking this course. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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The Power of Patience(LRM06) | Patience. For some it’s just a card game, for others it’s about keeping their calm when things don’t go their way. Patience isn’t just a card game or a virtue. It can be powerful, too. It’s an essential tool for every leader that will improve success rates and help build better workplaces. When you use patience in the workplace, you can improve relationships, command respect, and win better deals. Successfully exercising patience can take a little time out of your day, but it’s worth it. In the long term, you’ll save time and money by listening to staff, considering your options, and biding your time in dealmaking. By the end of this course, you’ll be able to: • Recognize the benefits of being patient • Describe patience-building techniques • Practice patience while interacting with your team Why take this course? If you’re a leader, you’ll need to exercise patience to be successful. Beyond just counting to 10, there are many techniques you can use to help with that. So, if you want to learn how to be as cool as ice, then this course will help you. You’ll learn about patience, how it can be useful in the workplace, and how you can be more patient as a leader. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Recognizing and Rewarding Others(LRM07) | There’s plenty of satisfaction to be gained from doing a great job. But when you’re recognized for being a star in the workplace, it can feel really special. The opposite is true also. When you consistently perform to a high level and don’t receive any recognition, it can be demoralizing. As a leader, recognizing and rewarding others is a great way to show staff you’re paying attention to what they’re doing. When you do, you’ll set good examples, boost morale, and increase the value of your business by reducing staff turnover. By the end of this course, you’ll be able to: • Understand the power of recognition • Know when to use rewards • Reward others successfully Why take this course? If you’re a leader, or plan to become one, then this course is definitely for you. Recognition and reward are 2 important tools that every leader should have in their tool kit. You’ll see how recognition and reward can boost your business, how to recognize when you should reward staff, and what type of rewards you should give. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Leading with Empathy(LRM08) | Sometimes, there’s nothing more frustrating than not being able to get your point across. Y’know, when the person you’re talking to just can’t understand what you’re trying to say or understand how you’re feeling? It could be because they can’t empathize. As a leader, you’ll need to empathize to be successful. But you might ask, “Why, if it’s all about somebody else?” Empathy will help you understand another person’s needs and feelings, and see the world through their eyes. Once you do, you’ll stand a far better chance of building strong, trusting relationships. By the end of this course, you’ll be able to: • Understand empathy • Recognize the benefits of empathy • Successfully use empathy Why take this course? Empathizing is something we can all learn to do, and it’s an essential skill for leaders. Empathy will help you better understand and support your employees, get to the root cause of problems, and predict the effect of your future actions. In this course, you’ll find out what empathy is all about, see how it can benefit you and your business, and find out how to use it successfully to build better working relationships. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Knowing when you're wrong(LRM09) | We’ve all known a person who thinks they’re always right. Usually, they’re the most annoying person in the room. It can take a lot of courage to admit when you’re wrong. But to even get to that stage, you need to be able to recognize that you’re wrong in the first place. It's vitally important that leaders know when they’re wrong. Imagining that you’re right, even when you’re not, will only lead to problems and can spell disaster for a business. Knowing when you’re wrong will help you to build stronger relationships and allow you to correct mistakes before they become major issues. By the end of this course, you’ll be able to: • Identify ways to be sure you’re wrong • Recognize the benefits of knowing when you’re wrong • Describe how to turn being wrong into a positive outcome Why take this course? As a leader you need to get things right, but as a human being you’ll sometimes get things wrong. This course will help you to know when you’re wrong, understand the benefits of recognizing that, and still be successful as a leader even when you don’t always get things right. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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A Healthy Manager is a Good Manager(LRM10) | How often do you think about the way you eat, or whether you’re getting enough exercise? When you’re in charge you don’t have much time. So, no matter how much you might try, you’ll grab an unhealthy snack because it’s convenient or skip the gym because you’re too tired. Everyone knows that good managers are busy people, so often there isn’t enough time in the day to think of yourself.As a manager, if you’re unhealthy, you won’t be at your best, which will affect your performance. Key skills, like decision-making, will suffer as your energy levels drop. Remember, your health doesn’t just affect you, it affects the people around you, too.By the end of this course, you’ll be able to:•Recognize health risks•Identify the benefits of being a healthy manager•Use tools and techniques to become a healthier managerWhy take this course?If you manage or lead, then it’s important that you take care of your health. This course will help you do that. You’ll see how to spot health risks, understand the benefits of being a healthy manager, and get tips on how to stay healthy in your job.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 11/12/2024 |
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Creative Thinking Techniques(TCP01) | Where do creative ideas come from? Sometimes, if you’re lucky, they land fully formed in your lap. At other times they fizz up from conversations. But more often than not, despite racking your brain, creative ideas can still feel stubbornly out of reach. If you keep finding yourself at creative dead ends, it might be time to start employing some creative-thinking techniques. Techniques for creative thinking are active. They’re not about sitting around and waiting for inspiration to strike. Using creative-thinking techniques can help you think out of the box, problem-solve, and find innovative solutions to creative challenges. This course will show you how. By the end of this course, you’ll be able to: • Describe indicators of creative thinking such as fluency, flexibility, originality, and elaboration • Explain how to implement creative-thinking techniques in your workplace, such as brainstorming, mind mapping, and SCAMPER • Match different creative thinking techniques to different scenarios Why take this course? Whatever industry you’re in, if you’re seeking new ways to liven up your creative thinking, then this is the course for you. In this course you’ll learn about indicators for creative thinking. You’ll also find out how to implement creative-thinking techniques in your workplace, and match different creative-thinking techniques to different scenarios. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Overcoming Creative Blocks(TCP02) | Have you ever been working on a project only to come face to face with the dreaded creative block? Whether you’re an author or artist, a project leader or marketing manager, creative blocks can strike anyone at any time. A creative block is a mental barrier that can make you feel you can’t move forward. When you’re trying to generate momentum for a creative project this can be extremely frustrating. As a creative, learning how to overcome creative blocks is an important skill. This course will give you some tips to help you overcome any mental barriers you encounter. By the end of this course, you’ll be able to: • Recognize signs of a creative block as well as common barriers to creativity • Implement tips to overcome creative blocks • Explain how to create a work environment that encourages creativity Why take this course? No matter what industry you work in, at some point, all creatives come up against creative blocks. Being able to recognize these barriers and having the tools to overcome them is important. In this course you’ll learn about the signs of creative blocks and common barriers to creativity. You’ll also learn some tips to overcome creative blocks and how to create an environment where creativity can thrive. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Ideation and Generating Concepts(TCP03) | Wouldn’t it be great if your creative ideas arrived fully-formed, perfectly mapped, and ready to go? While a rare few get lucky in this way, most innovations turn up slightly rough and ready. And that’s ok! Creative ideation and generating concepts aren’t about coming up with a perfect idea from the get-go. But those rough ideas will probably need fine-tuning. Lots of ideas need adjustment and collaboration to get them up to scratch. You can use ideation exercises, reframe creative problem-solving, and use data to see what’s working and what’s not. Once you’ve done that, you can fine-tune your creative concepts to be the best they can be. This course will show you how. By the end of this course, you’ll be able to: • Explain ideation exercises, such as mind mapping and divergent/convergent thinking prompts • Apply top tips to facilitate conversations that help frame and reframe problems • Use data as feedback to validate ideas and iterate Why take this course? In every industry, ideation and generating concepts can help individuals and teams come up with fresh ideas and new ways of overcoming challenges. In this course you’ll learn about ideation exercises, some top tips for reframing problems, and how to use data to validate and action ideas. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Creating Content for Impact(TCP04) | Do you want your content to make its mark but don’t know where to start? With so many competing ideas, audiences, and content mediums, you can easily get bogged down. That’s why it’s important to think about impact at every stage of the creative process, from planning to analyzing audience responses. To create compelling content, you need to consider all the mediums at your disposal and make a plan for how you’ll use them. Data also has a part to play and can help you understand how audiences interact with your content. By considering impact from the start of the creative process through to the end, you can create content which cuts through the noise and makes its mark. This course will show you how. By the end of this course, you’ll be able to: • Develop a content plan, including how to choose the right medium, how to identify ideas that are relevant, and how to create a buyer persona • Describe the steps for creating impactful content, from leveraging content creation tools like idea generators and visual-design tools to publishing & promoting across channels • Explain how to apply content data and analysis, like website analytics, customer data, customer inquiries, to make adjustments and future decisions Why take this course? Content creation is a large part of how individuals, companies, and organizations now reach their audience and communicate their message. In this course you’ll learn how to develop a content plan, and the steps needed for writing impactful content. You’ll also find out how to use data and analysis to inform future decisions. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Using Visual Communication to Get Your Point Across(TCP05) | Think about some companies, organizations, or individuals who you think get their points across effectively. What do they all have in common? Is it the quality of the copy, the playful tone of voice, or the ability to nail slick one-liners? All these elements contribute to clear communication. But 1 vital tool often gets forgotten about: visual communication. Visual communication is an important part of how you interact with an audience. It includes tools like visual storytelling, icons, branding, or visual identity. You can use visual communication in a variety of settings, from pitches to workplace onboarding. This course will show you how to use visual communication to get your point across. By the end of this course, you’ll be able to: • Describe visual-communication strategies, such as visual storytelling, creating memorable information and processes with icons and symbols, and attracting attention with visual branding • Explain how to use visuals to communicate effectively with customers, from marketing campaigns to sales pitches • Explain how to use visuals to communicate effectively in the workplace – from a clear onboarding experience to engaging performance reports Why take this course? Whether you work alone or as part of a large organization, visual communication can help you define who you are and help you get your message across. In this course you’ll learn some visual-communication strategies, how to use visuals to communicate with customers, and how visuals can be used in the workplace. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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User-Centered Design(TCP06) | Have you ever bought something only to get it home and realize it doesn’t meet your needs at all? It’s so frustrating! When customers purchase products or services, they want a bespoke experience designed with their needs in mind. That’s where user-centered design comes in. User-centered design is the creative process for producing products and services which actually work for customers. This process puts the user at the heart of creation, making sure their wants and needs are built in from the start. This solution-focused design process can bring huge benefits for businesses, while also ensuring customers get products they want to use. This course will show you how. By the end of this course, you’ll be able to: • Recognize the elements that constitute effective user-centered design • Describe how to apply best practices to create a design solution for your product • Explain how to conduct usability testing to gather feedback for future iteration Why take this course? No matter what industry you work in, integrating user experience from day 1 is an important part of the creative process. In this course you’ll learn how to recognize the elements that make up effective user-centered design. You’ll also learn how to apply best-practices when creating design solutions and how to conduct usability testing to gather feedback. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Team Creativity and Collaboration(TCP07) | Creativity in the workplace is changing. Whereas before, you and the team might have just piled into the conference room for a brainstorm, now members of your team could be on-site, hybrid working, or even working remotely. So, what does that mean for collective creativity, and is collaboration still possible? Just because your team aren’t all in the same building anymore, doesn’t mean they can’t be brought together as part of a collaborative and creative culture. As a leader, it’s up to you to integrate teamwork into the workflow and provide tools and resources for creative interactions. You might have to work a little harder to unite the workforce, but a collaborative and creative culture is still possible. This course will show you how. By the end of this course, you’ll be able to: • Describe how to use tools to integrate relationship building and social interaction into the workflow • Explain how to provide the infrastructure and resources that enable collaboration, such as Slack, Miro, and Asana • Identify ways to reinforce a collaborative culture, from celebrating successful collaborations to learning from mistakes Why take this course? Every industry has been affected by the recent shake-up of working patterns. If you’re in a leadership position, it’s up to you to adapt, so that creativity and collaboration are still priorities. In this course you’ll learn how to use tools to integrate relationships and social interactions into the workflow. You’ll also learn how to provide infrastructure and resources to enable collaboration, and some ways to reinforce a collaborative culture. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Ethics and Creativity(TCP08) | Some people think creativity is all about letting loose and coming up with undiluted, off-the-wall ideas. While that’s valid in some ways, it’s also important to consider the ethics of creativity and how putting certain boundaries in place can help protect people from harm. More and more conversations are happening around the implications of ethics and creativity. When you create work or content, you need to consider the wider impact. For example, is the work misappropriated, culturally insensitive, or even plain offensive? As a creative, there are some practical things you can do to make sure your creativity doesn’t stray into unethical waters. This course will show you how. By the end of this course, you’ll be able to: • Recognize the business benefits of integrating ethical considerations into creative decisions • Describe how to keep up to date on topics such as cultural sensitivity, inclusivity, and representation • Explain how to respond in situations where ethical considerations are not met Why take this course? Every creative needs an understanding of what’s acceptable and unacceptable when it comes to ethics and creativity. Being aware of the effect your work could have can help you avoid causing unnecessary harm to others. In this course you’ll learn about the business benefits of integrating ethical considerations into creative decision-making. You’ll also learn how to educate employees on ethical topics and how to respond in situations where ethical considerations haven’t been met. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 27/05/2024 |
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Creativity and Problem-Solving(TCP09) | Which came first, the chicken or the egg? Ok, so great minds have been puzzling over that one for quite a while now. How about this one instead: should you use your creativity to solve problems… or search for problems to solve? There have been countless articles written about the link between creativity and problem-solving. But did you know that by shifting your way of thinking from how to solve problems to seeking out problems worth solving, you can unlock innovations you might not have previously even thought of? This course will show you how. By the end of this course, you’ll be able to: • Explain the relationship between creativity and problem-solving • Promote the shift from traditional problem-solving to creative problem-finding in your workplace • Apply top tips to get better at finding problems worth solving Why take this course? Whatever industry you’re in, everyone can benefit from flipping the problem-solving, problem-finding equation. In this course you’ll learn about the relationship between creativity and problem-solving. You’ll also learn how to promote a shift from problem-solving to problem-finding, and some top tips for seeking out problems worth solving. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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The Future of Creativity (AI)(TCP10) | These days, conversations about AI, or Artificial Intelligence, are everywhere. The use of AI technology is becoming more widespread. So, as a creative person, should you be worried? Well, yes… and no. As much as some people might want it to, AI isn’t going anywhere. Creatives who want to stay competitive need to learn to work alongside it. Human creativity will always be an important part of how innovations are born. But it’s also helpful to consider how AI tools can support your creative journey. This course will show you how. By the end of this course, you’ll be able to: • Define “Artificial Intelligence” in the context of creativity with examples • Describe the impact AI has already had on creativity • Identify tips to stay competitive in the future Why take this course? Whatever industry you’re in, AI will already be starting to have an impact. Creatives are at a crossroads, and it’s time to decide how you’ll adapt and work alongside AI. In this course you’ll learn what Artificial Intelligence is in the context of creativity, describe how it’s already having an impact, and get some tips to help you stay competitive in the future. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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The Power of a Strong Password(CS001) | How many times have you opened a new app and typed the same password you’ve had since forever? And if it doesn’t accept it, you say, “Ok, I’ll add a 1 on the end. A capital letter? Fine. Now it wants to recommend a password too? How on earth will I remember that nonsense! I’ll have to get it tattooed on my arm.” This rigmarole may seem like someone’s testing your limits, but password protection isn’t there to annoy you – it’s there to protect your data and personal information. In the workplace, it’s not just your data and personal information you need to worry about. It’s your customers’ too. While having the same password for everything seems convenient, a weak password can be your biggest downfall. By the end of this course, you’ll be able to: • Understand the downfalls of a weak password • Understand the need to protect any data you access • Set a strong password Why take this course? Learning to come up with a strong password is really important, whether it’s for work or personal tech. To help you successfully navigate the online world, this course explains why you should be using a strong password and how to create one. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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The Danger of Viruses and Malware(CS002) | There are lots of sci-fi classics about dystopian futures where the human race is enslaved by the technology it has created. All of this used to sound implausible, but take one look at social media today and you’ll see we’re not that far off. One of the biggest problems with modern tech is the threat of viruses and malware hijacking computer systems. This not only is an inconvenience to you or your business but also poses serious risks to data. By the end of this course, you’ll be able to: • Understand why people create viruses • Identify common computer viruses and how they work • Understand what malware is Why take this course? If rogue agents take over your computer, you’re at risk of financial or personal loss. So, you need to know how to protect yourself and your business. Whatever your role, this short course will help you understand the dangers and how to prevent them. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Keeping Your Data Safe(CS003) | There are currently over 4.5 billion internet users. That’s a mind-boggling amount of people creating data – no wonder the internet is called the “information superhighway.” With every webpage you visit, you leave a digital footprint. In some places, you offer further information, like when you’re inputting your credit card details for that latest must-have! But how do you know that your data is safe? For businesses, ensuring data is secure should be a top priority. If it’s not handled correctly, sensitive customer data could be lost or stolen, resulting in some pretty harsh consequences. By the end of this course, you’ll be able to: • Understand why it’s important to look after data • Understand the consequences of poor data storage • Keep data safe Why take this course? Often, we take for granted that data is secure. We assume it’s inaccessible to anyone but the people who need it, and that it will stay that way. But the truth is, you need to take steps to ensure this. Regardless of your role, keeping data safe is everyone’s job. This course will show you why, and also how you can take steps to make sure your data is secure. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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The Risks of Ransomware(CS005) | It’s been a stalwart of movie plots since cinema began: Bad guy kidnaps the love interest of the main protagonist, demands an impossible ransom, and hero has to try and save the day. When it happens on screen for your entertainment, it’s fine, right? The thing is, criminals these days might not kidnap people. They’ve learned from the mistakes people made in the movies and go after something much easier. Your data. Whether it’s at home or at work, when a rogue element takes over your computer and encrypts your files so you can’t access them unless you pay a fee, that’s called ransomware. This can be scary, and also financially damaging if you don’t know what to do. By the end of this course, you’ll be able to: • Understand what ransomware is • Understand the consequences of not protecting data • Protect yourself from ransomware attacks Why take this course? Imagine the damage it would cause if you could never access your computer again. That business plan people are relying on. The payroll details. Holiday schedules. It doesn’t bear thinking about. And a simple ‘reset password’ call to the IT department isn’t going to work. This course will show you how you can prevent attacks and protect your data. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Slips, Trips and Falls(WPE01) | In slapstick comedy, slips, trips, and falls create the humor. While it’s funny to see comics and clowns slipping, tripping, or falling about, it’s not so fun when we are the ones having an accident, especially in the workplace. If we slip, trip, or fall at work, we’ll get a minor scratch at best. At worst, these accidents could result in major injuries or even death. This makes identifying hazards and taking preventative steps really important. By the end of this course, you’ll be able to: • Identify hazards in the workplace • Take action to prevent accidents • Know what to do if an accident happens Why take this course? This course will help you avoid slipping, tripping, and falling at work. It highlights common hazards and explains what to do if an accident does happen. Hopefully, this good advice will slapstick in your mind (see what we did there?) and help prevent bumps and bruises in the workplace. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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Use the Handrail(WPE02) | Alright, we know. It’s not the most “glamorous” of courses. In fact, it might even sound a bit patronizing. But since over a million people in the US have accidents from falling down the stairs, it clearly is important stuff to know. A fall down steps, wherever you are, is not only going to hurt your pride, but it could land you with a serious injury, or worse. By making small changes, you can ensure that you navigate steps and stairs without any mishaps. By the end of this course, you’ll be able to: • Understand the importance of handrails • Stay safe on stairs • Better understand the consequences of a fall Why take this course? Whether in the office, on a building site, at home, or anywhere else with steps or stairs, handrails are there for a reason – to keep you safe. Why take the risk? The statistics are damning, and the consequences can be severe. Taking this short course will benefit everyone. You’ll discover some interesting facts and statistics to make you pause for thought before tackling your next set of stairs. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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Reporting a Hazard(WPE04) | Clowns – whether you love them, hate them, or find them terrifying, there's no denying they’re hilariously accident-prone. A custard pie to the face, all 4 wheels falling off their car at the same time, or a bucket landing on their heads! They’re pretty hopeless at spotting hazards, but that’s all part of the show, right? In the workplace, hazards are serious business though, so spotting and properly reporting them is vital. Getting it right could mean avoiding injury. Getting it wrong could result in anything from minor bumps and bruises to serious, or even fatal, accidents. By the end of this course, you’ll be able to: • Understand the risks of not reporting hazards • Identify hazards in your workplace • Report hazards correctly Why take this course? This course will help you spot different types of hazards in the workplace, show you how to report hazards correctly, and explain what might happen if you don’t report hazards properly. If you want your teams to stay safe in the workplace, this course is essential. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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Manual Handling(WPE05) | Flatpack furniture – irritating to build, and when it’s all still packed up in the box, it’s pretty heavy to carry! But then it is an entire closet or sideboard, so that figures! Handling heavyweights like this is tiring and can cause some serious injuries. In the workplace, there are correct procedures for lifting and manual handling that need to be followed so that we can avoid getting hurt. The harm we might suffer can range from fairly minor to serious, life-changing injuries. By the end of this course, you’ll be able to: • Understand the types of injury caused by incorrect handling • Lift and handle heavyweights correctly • Prevent accidents Why take this course? This course will teach you how to correctly handle heavy objects and lift them without injuring yourself. You’ll also learn about the different types of injuries that can be sustained and how to prevent accidents. If you do any kind of manual handling at work, even just occasional lifting, then this course is for you. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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Workstation Ergonomics(WPE06) | Whether you love your job or not, you’ll likely have to sit at your desk for 8 hours a day (or maybe more). Sitting in one position for extended periods of time can have harmful effects on your body, so you’ll need to make sure your workstation is set up correctly. There are easy ways to achieve this -- simple things that you probably haven’t thought about. And, since people have varying heights and body types and therefore different requirements, there shouldn’t be a ‘standard’ setup. By the end of this course, you’ll be able to: • Understand what injuries a poorly set up workstation can cause • Identify the benefits of implementing good ergonomics • Set up your workstation correctly for YOU Why take this course? You don’t have to be a nine-to-fiver in an office to benefit from the information shared in this course. Whether you work on a factory floor or from home, you’ll likely have some sort of base in which you spend most of your time. This course will help keep you as comfortable and injury-free as possible when you’re at your place of work. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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Don't Speed on Site(WPE07) | You might be thinking, “Why have a course about something that can be covered by a four-word warning sign?” Well, it’s not quite that simple. If simply telling people not to speed on site worked effectively, there wouldn’t be any accidents because of it, right? It’s generally thought that if someone’s driving a vehicle that isn’t their own, they’re more likely to act irresponsibly behind the wheel. “It doesn’t matter if I break it, work will pick up the bill…” Stats actually show that people driving company cars are twice as likely to consistently break the speed limit than those who are driving their own vehicles. That’s why we’ve created this course. By the end of this course, you’ll be able to: • Recognize the consequences of breaking the speed limit • Understand why people might speed on site • Instill a ‘care culture’ in your workplace Why take this course? If your work involves driving a vehicle of any sort, or you manage workers who use company vehicles, this course is for you. It will give you some quick facts and figures to make you think twice about stepping on the accelerator around the worksite, as well as some useful advice on keeping things safe and developing a ‘care culture’. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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Driving and Using Your Phone(WPE08) | It goes without saying that when you’re driving, you shouldn’t use your cellphone. It’s something we all already know, right? Even so, one in four automobile crashes in the US is caused by texting and driving and, worryingly, this figure is increasing.It’s tempting to use your cellphone while driving because it’s really useful; you can dial into that meeting, find the quickest route to your destination, or play your favorite songs with one swipe. But there are better ways to do all these things, without taking your full concentration off the road ahead.By the end of this course, you’ll be able to:• Appreciate the dangers and consequences of using your phone while driving• Understand the legislation about phone use while driving• Choose safer alternativesWhy take this course?It’s simple, really. You don’t want to be another statistic. While the work meeting or arriving on time is important, staying safe when you’re behind the wheel is vital. This course will help by giving you information and advice on alternatives to using your cellphone while driving. Don’t take the risk, take the course instead.10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 30/04/2025 |
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Don't Walk and Text(WPE09) | Technology is great. We have the world literally at our fingertips: we can research, play games, work, and keep in touch with our friends and colleagues. All this on devices that fit in the palm of our hands. But, for all its brilliance, technology still poses some dangers. Being addicted to our tech means it’s easy to get distracted and attempt to multitask. Some times that’s successful, but other times we might take unnecessary risks, putting ourselves and others in danger. Texting while walking may not seem like a big deal, but it regularly causes accidents that could have easily been avoided. By the end of this course, you’ll be able to: • Understand why walking and texting is a dangerous behavior • Identify how small actions can lead to serious consequences • Take steps to avoid risks Why take this course? When you’re busy, it’s tempting to try to do things “on the go” to save time for those bigger daily tasks. Regardless of your role and whether you’re in or outside of the workplace, it’s worth sparing some time to think about those little actions that can be risky, like texting while walking. This course will help you identify the risks and the steps you can take to avoid them. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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Going Remote(WPE10) | Work in an office? Then you’ll know the feeling of taking that awful commute, in the pouring rain, only to be tied to your desk by 9 am, feeling slightly soggy and contemplating the meaning of life. Don’t despair! Office work is changing. Yes, in the modern world, work can fit around the rest of our lives. Thanks to advances in technology, such as Wi-Fi and cloud storage, remote working is on the rise. That means you’ll be able to do your job from the comfort of your home. But keep in mind, if your organization is embracing the idea of remote working, you’ve got a whole new set of challenges to face though. By the end of this course, you’ll be able to: • Understand why working remotely can be good for everybody • Deal with misconceptions • Motivate yourself to keep your output high • Choose helpful digital tools to enhance communication Why take this course? Setting up remote working teams offers staff a better work-life balance. More than that, it means companies can hire the best talent, regardless of location. That’s great, but it can cause issues, such as communication breakdown and poor timekeeping. Whether you’re about to become a remote worker, or you’re a manager considering using remote work to enhance your business, this course will help get everyone working. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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Cable Management(WPE03) | Anybody who has ever used wired headphones will know the pain of trying to untangle them. I mean, how do they even get that tangled? You only put them in your pocket for two minutes! So, you can imagine the frustration when dealing with tangled and unorganized cabling at work. Almost every electrical item you have on your desk has got some sort of wire coming out of it, we’d guess. They need to be kept tidy. Not just because they’ll look nicer that way but also because tidiness makes it easier and safer all round. By the end of this course you’ll be able to: • Understand cables and how they work • Understand the importance of good cable management • Keep cables organized Why take this course? There are several reasons why cables should be organized correctly, but there’s a critical one you need to get it right: poorly organized cables have a risk of fraying and starting a fire. Now, that’s next-level serious. If you have cables on or around your workstation, taking this course will help you get them organized and safe. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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Network Security and Cloud Computing(CS006) | Would you leave your house without first checking that all windows and doors are locked? Of course you wouldn’t, unless you live in a magical dreamland. Maybe you have a strong alarm system or motion detectors in place, too. These are vital and essential steps we all take to ensure security and prevent intruders from stealing our belongings. Computer networks and cloud storage systems are also at risk of virtual intruders breaking in and stealing our data. Alongside theft, compromised security may lead to the corruption of files through viruses and the erasure of critical documents via harmful malware. By the end of this course, you’ll be able to: • Recognize the importance of securing your network and cloud services • Identify the risks of inadequate network and cloud security • Understand how to improve protection and prevent threats Why take this course? Cyberattacks continue to rise as criminals find sneakier ways of infiltrating security systems. If you’re a business owner or employer, this puts your organization at an increased risk of sabotage. This course will show you effective ways to reduce the risks and help ensure safety. It’s also suitable for individuals, because even in a dreamland there might be gremlins. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Phishing and Anti-Spam Software(CS007) | Ever received an email from your bank which seems to be legit but, well, there’s something off about it? Maybe it starts with, “Dear valued customer” instead of using your name? If you have received anything like this, then it’s likely you’ve been targeted by phishing criminals. Phishers pretend to be from authorized organizations to trick you into giving away sensitive information, such as usernames or credit card details. It’s a malicious and widespread activity. But suffering loss as a result can be prevented. One of the most effective ways is through anti-spam software which blocks suspicious emails from getting into your account. By the end of this course, you’ll be able to: • Recognize a phishing attack, for example an email or cell phone message • Understand how anti-spam software works to prevent email spamming • Protect yourself and avoid becoming a victim of phishing Why take this course? Phishing scammers release thousands of attacks every single day. Yet knowledge is power, and by learning how to spot the signs you will help to protect yourself. This short course is suitable for professionals, organizations, and any individual who uses a computer or cell phone. Yep, that means pretty much all of us. 15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 28/05/2024 |
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Social Engineering(CS008) | “You must trust and believe in people, or life becomes impossible.” So said the famous Russian writer Anton Chekhov. And, well, he had a point. Without trust, we wouldn’t form friendships or relationships. But here’s the thing, Anton: you really can’t trust everyone. It was probably a bit different back in the 19th century what with the lack of computers and everything. But cyber tricksters and con artists are everywhere today, and they’re preying on our natural inclination to trust and help others. By pretending to be genuine, social engineering criminals manipulate people into giving away confidential and sensitive information. By the end of this course, you’ll be able to: • Understand the dangers of social engineering and how it works • Recognize the different types of social engineering attacks • Avoid becoming a victim of social engineering Why take this course? The majority of cyberattacks are the result of social engineering. Yet, we can reduce the chances of falling victim by spotting the signs and remembering to think before opening that attachment. This short course is suitable for everyone, particularly organizations, professionals, and social media users. So, trust this course to help you protect yourself. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Internet of Things Attacks(CS009) | Imagine a world where you can feed your cat or dog remotely via your cell phone and the thermostat is set to your ideal, toasty temperature. Wait a minute – we already live in that world! Yep, the future, aka the Internet of Things, is here and it is very smart. The Internet of Things (IoT) creates connections between multiple devices, or things. This connectivity enables data to be delivered to the internet, allowing for improved efficiency and reduced human effort. But there is a downside: security threats and cyberattacks. These can include device hijackings and home invasions. By the end of this course, you’ll be able to: • Understand how the Internet of Things works • Identify the security risks associated with the IoT • Protect yourself and avoid an IoT attack on your devices Why take this course? It isn’t just in the home that we’re vulnerable to an IoT attack. Workplaces are also at risk. For example, smart assistants may be hacked, meaning that confidential data is exposed. Suitable for organizations and individuals, this course will show you how to tighten your IoT security measures and prevent an attack. So, let’s get smart about security. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Security and Compliance Audits(CS010) | Risk is everywhere. Just by having your morning shower, you risk getting shampoo in your eyes and being temporarily blinded by soapsuds. But it isn’t just humans who are at risk. Computer networks are also highly vulnerable and susceptible to potential dangers. These include cyberattacks which can result in sensitive data being compromised and breached. Yet, there are ways of reducing and managing serious risks by implementing effective security and compliance audits. By the end of this course, you’ll be able to: • Identify the differences between security and compliance • Recognize the importance of audits and why these must be carried out • Understand how to prepare for and conduct effective audits Why take this course? If you’re an employer or work for an organization with an IT infrastructure, carrying out security and compliance audits is essential. This course will show you why effective auditing will help preserve the safety of your clients and customers’ data. We know they’re not exactly fun. But without auditing, you’re at risk of suffering a major cybersecurity headache and losing vital business…which is a lot worse than getting shampoo in your eyes. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Identity Theft(CS011) | Considering there’s over 7 billion people in the world, it’s pretty amazing that no 2 people have been found to have the same fingerprint. Even between identical twins! This just goes to show that our identities are completely and utterly unique.Unfortunately, however, and even though we are unique, cybercriminals have found several ways to steal our information and commit identity theft. This is a major crime and can have serious, long-lasting effects on its victims. Consequences include financial, emotional, and physical stress.By the end of this course, you’ll be able to:• Recognize the different types of identity theft and how they occur• Understand the effects and know what to do if you are a victim• Prevent and reduce the risk of your identity being stolenWhy take this course?Identity theft is a preventable crime. Simple things like creating stronger passwords and not using public Wi-Fi to make bank transactions can significantly reduce the chances of becoming a target. This short course is suitable for everyone, particularly consumers, social media users, and professionals.15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 30/04/2025 |
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Sexual Harassment(CME02) | Sexual harassment certainly isn’t an easy subject to bring up, but it’s a serious issue that shouldn’t be avoided. Workplaces of all kinds need to adopt a zero-tolerance policy from the start, and ensure that the details of which are communicated clearly to all staff. Harassment can happen to anyone and involves any unwelcome verbal, visual, or physical conduct of a sexual nature that affects working conditions or creates a hostile working environment. Employers are responsible for ensuring that employees never have to face harassment in their workplace. They have a legal obligation to take reasonable steps to protect their employees and keep them safe. And if they fail to do so, they’re legally liable. By the end of this course, you’ll be able to: • Identify what is meant by sexual harassment • Recognize the various categories when dealing with harassment • Demonstrate how to prepare for and respond effectively to incidents of harassment Why take this course? This course is for employers of all kinds. While we all hope to never experience sexual harassment, knowing what to do if it ever does occur is crucial for getting the protection and respect everyone deserves. Following this course will enable you to take steps to keep everyone safe, while protecting you and your company from running into liability issues. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Fire Safety Awareness(CME03) | From celebratory bonfires, to singing around the campfire and toasting yummy s’mores – we probably all have lovely memories attached to fire. But, if not controlled properly, fire can be lethal. Fires can destroy property, cause injuries, and in a worst-case scenario take lives. Everyone can be at risk in the event of a fire. But, with proper training, employees can eliminate fire hazards and respond quickly and efficiently if a fire ever does break out in a place of work. By the end of this course, you’ll be able to: • Recognize fire hazards • Identify ways to prevent fire in the workplace • Demonstrate how to respond in the event of a fire Why take this course? This course is for employees of all levels who want to brush up on their fire safety awareness. Regardless of your role or level of experience, everyone needs to know basic fire safety skills. Knowing what to do in the event of a fire emergency can save your life and the lives of those around you. 15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 27/05/2024 |
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Drug and Alcohol Abuse(CME04) | From Breaking Bad’s Jesse Pinkman, to Shakespeare’s Bardolph, entertainment throughout history has long featured disorderly characters and their drink and drug use. Perhaps less spoken about, though, is how to handle these types of behaviors when they enter the workplace. Drug and alcohol abuse by employees is a serious issue, and one that can cause many problems for both the individual and the business itself. From emotional turmoil, to lost productivity, it can also result in injuries and an increase in health insurance claims. By developing a clear policy and providing the right level of support, workplaces can prevent problems from ever escalating. By the end of this course, you’ll be able to: • Define what is meant by drug and alcohol misuse in the workplace • Recognize the signs of drug and alcohol misuse, and what to look out for • Implement techniques for managing drug and alcohol misuse at work Why take this course? If misuse occurs and is not handled correctly it can put employees’ health at risk and jeopardize the reputation and finances of the business. This course is suitable for any business professional wanting to provide a safe and supportive environment for their employees. Even if there is no evidence of their use, organizations can benefit. from a policy on drugs, alcohol, and other substances in consultation with staff or health and safety representatives. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 27/05/2024 |
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Anti-Money Laundering(CME06) | As organizations increase in size and complexity, the opportunities for money laundering grow too. At the same time, regulators are becoming more watchful. In recent years, they’ve imposed penalties that ran into the billions. They even ordered companies closed. The risks of AML noncompliance have never been greater.The specifics vary by jurisdiction but there are steps that all organizations can take. Written policies and training give you a head start. Developing a culture of AML compliance helps, too. This produces a risk-averse environment which greatly reduces exposure to the dangers.By the end of this course, you’ll be able to:• Identify the risks of money laundering• Highlight key components of an AML program• Outline strategies and practices to implement AMLWhy take this course?The risks of poorly implemented AML policies are real and serious. Understanding those risks and building an awareness of effective strategies to mitigate them is vital in the current environment. Anyone responsible for an organization that could be exposed will benefit from this course.10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 30/04/2025 |
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Active Shooter(CME07) | No one wants to think about a tragedy happening in their workplace. The possibility is distinctly uncomfortable, so talking about what you might do is difficult. The unfortunate truth is that these tragedies do happen, and being unprepared because you don’t want to think about them is the worst approach to take.If the unthinkable does happen, and your organization finds itself involved in an active-shooter incident, having a plan in place is a key element in reducing risk and harm. There are a few simple strategies you can implement that will help you be prepared.By the end of this course, you’ll be able to:• Identify an active-shooter incident• Outline the key steps of an active-shooter response strategy• Prepare a planned response to a potential incident• Prevent active shooter incidentsWhy take this course?Anyone managing an organization that is at risk of an active-shooter incident will benefit from knowing the risks involved and how to implement a mitigating strategy. This course will show you how.15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 22/04/2025 |
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Code of Conduct - Working Well with Everyone(CME08) | It used to be that employees picked up how to act in the workplace as they went along. But guessing how to interact with others isn’t ideal. What if people don’t share the same ideas? They can get things wrong. That can lead to friction, or even legal and financial impacts. A simple, well-written code of conduct helps everyone understand company values, and the ways people should work together. It doesn’t need to be complex, it just puts everyone on the same page. But it has valuable benefits. For employees it eliminates uncertainty and mistakes; for a company it guards against the risk of misconduct. By the end of this course, you’ll be able to: • Explain the benefits of a code of conduct • Outline what can go wrong in the absence of a code • Utilize hints and tips for drafting an effective code Why take this course? Every organization will benefit from a code of conduct. You might have been asked to create one, or even take a fresh look at one that’s already in place. This course will outline the benefits of a good code, highlight the risks of not having one, and offer hints on how best to draft your own code of conduct. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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Whistleblowing(CME09) | No organization is perfect. Sometimes employees can make suggestions that can help improve their work environment. Sometimes, though, they need to go further. For example, if they witness behavior or practices that are illegal or stray into gross misconduct. Employees may have to make a disclosure to an outside authority. To blow the whistle on a company is a big step and comes with a lot of pitfalls. Some things justify whistleblowing, others are more suited to internal resolution. There are certain disclosures that are protected by the law, others that are not. It can be an intimidating process, even when an employee is trying to do the right thing. By the end of this course, you’ll be able to: • Define whistleblowing and who can be protected when they do it • Recount reasons someone might blow the whistle • Outline common steps in the whistleblowing process Why take this course? If you are working within a company and feel you have a reason you need to blow the whistle, but are concerned about your justifications, or don’t know where to begin, this course will give you the basics of the process. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Conflict of Interest(CME10) | As organizations become larger and more complex, the possibility for conflicts of interest grows. While sometimes accidental, they’re quite common, and are generally easily managed. But they’re considered a form of corruption which, when handled badly, could create serious legal and financial impacts. Creating an environment that’s open about its definition of conflicts of interest and being clear about how to manage them when they arise, will help reduce the risks. The safest approach is to have a process in place to handle conflicts of interest, which will allow everyone to work together more securely. By the end of this course, you’ll be able to: • Explain the risks involved in a conflict of interest • Describe a process to put in place • Implement best practices for managing a conflict Why take this course? If you need to deal with conflicts of interest in your organization, this course will help you get started. You’ll learn about the risks involved, the processes you can put in place to mitigate those risks, and how you can implement effective solutions. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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GDPR(CS012) | Do you ever think about your data? Like who’s got it, and what they might do with it? Y’know, bank details, shoe size, places you visit, restaurants you like to eat at? Someone somewhere will have at least some of that information. Your bank, a shopping website, a travel company, your credit card supplier… In the EU, all that data, and more, is protected by a law called the GDPR. The General Data Protection Regulation is designed to protect personal data within the European Union. It stops governments, companies, and even individuals from using your data in ways that you wouldn’t want them to. The GDPR also protects personal data when it leaves the EU. So, even if you’re outside Europe, but still do business there, it’ll still apply. By the end of this course, you’ll be able to: • Recognize how the GDPR applies to you • Explain the 7 principles of the GDPR • Apply the GDPR regulations to spot data breaches Why take this course? Wherever you are in the world, you should know about the GDPR. This course will help you recognize how the GDPR might apply to you, how it protects the rights of individuals, and assist you in understanding the 7 principles of the GDPR. 20 mins | SCORM | Workbook | 5.00 | 22/05/2024 | 27/05/2024 |
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Data Protection(CS013) | These days, pretty much every industry uses and stores some kind of data, so you need to think very carefully about how to protect it. Just running a garage business on the World Wide Web can see you handling personal data from the other side of the planet.The problem is, data protection laws are different the world over. And when you do business in global markets, data regularly travels across borders. So, how do you deal with that? Well, while rules and regulations might change from country to country, techniques you can use to protect data remain largely the same.By the end of this course, you’ll be able to:• Recognize some of the differences in data protection laws worldwide• Describe how data can be used• Apply data protection techniquesWhy take this course?No matter your industry, if you work with data, then you need to know how to protect it and what the consequences might be if you don’t. This course will show you some of the differences in data protection laws around the world, explain the ways you can protect data, and show you how to put data protection laws into practice.15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 30/04/2025 |
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Data Breaches(CS014) | Data is the most prized resource in the world and is far more valuable than money, precious metals, or even oil. It’s no wonder then, that so many criminals seek to steal it. Every hour of every day, hackers and cybercriminals attempt to breach IT networks. They’re trying to gain access to stores of data with the aim of selling them on to the highest bidder.The consequences of data breaches can be catastrophic, both financially and on a human level. So, it’s important you do everything you can to stop them. The great news is that data breaches, both intentional and unintentional, can be prevented. But how do you do it?By the end of this course, you’ll be able to:• Identify ways in which data breaches can be prevented• Recognize the consequences of data breaches• Apply solutions to prevent data breachesWhy take this course?In this digital age, almost all of us work with data of some kind. So, it’s important to know how to stop data breaches from occurring, to recognize the consequences of data breaches, and to be able to apply preventative solutions. This course will show you how.20 mins | SCORM | Workbook | 5.00 | 22/05/2024 | 30/04/2025 |
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PCI DSS (Payment Card Compliance)(CS015) | Paying with plastic. It’s great, isn’t it? So quick, so easy, and so secure. Except when it’s not. As a vendor, there are things you need to get right to ensure that credit card and other online payments are secure. If you don’t, you’ll not only lose the trust and loyalty of your customers, you can wind up on the wrong side of banks and credit card companies and, in some places, the law, too.Being PCI compliant will reduce the risk of liability in the event of fraud, build trust with customers, and prevent fines and account suspensions with banks and other financial providers. The great news is …we can show you how.By the end of this course, you’ll be able to:• Recognize the requirements for PCI compliance• Compare the benefits of PCI compliance with the impacts of noncompliance• Complete a security audit of your networkWhy take this course?If you’re a merchant that wants to process, store, or transmit credit card data and other payments either online or off, then you need to be PCI compliant. This course will show you the requirements for PCI compliance, compare the benefits of compliance with the consequences of noncompliance, and show you how to complete a security audit of your network.10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 30/04/2025 |
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Information Security(CS016) | Infosec. It sounds mysterious, right? Like something supersecret spies deal with while sitting in darkened rooms, wearing sunglasses, and still somehow managing to see what they’re doing. Well, it’s not. It’s just a shortened version of information security, which is something we should all be aware of. Information is the world’s most valuable commodity, so keeping it secure is vitally important. It’s something we should all know how to do well. Poor infosec can damage your business, and leave your reputation in tatters. And, with online threats becoming more common and increasingly sophisticated, you really can’t afford to leave anything to chance. By the end of this course, you’ll be able to: • Identify the 3 pillars of information security • Recognize the impacts of poor information security • Apply information security successfully Why take this course? If you deal with sensitive information of any kind, then you need to make sure it’s secure. This course will help you identify the 3 pillars of information security, recognize the impacts of poor information security, and figure out how to apply information security tools and techniques successfully. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Anti-Bribery Practices(CME05) | Bribery is a term you’re likely to associate with those classic black-and-white mobster films, right? But when applied to our modern lives, it’s actually a term that businesses need to be familiar with, too.Bribery in the workplace involves an employee or associated person accepting or issuing a bribe in order to gain a business advantage for either themselves or their organization. It’s more common than you might think and can be used by individuals to achieve targets and business deals which they might not be able to achieve through normal business conduct. For example, an employee might issue a bribe to another member of staff in order to gain a promotion there weren’t legitimately in the running for.In actuality, anti-bribery compliance makes up an important part of a company’s protocol. But to avoid liability, companies worldwide must implement adequate measures.By the end of this course, you’ll be able to:• Define what is meant by bribery, including who can be responsible• Recognize how to spot the signs that bribery might be taking place• Demonstrate ways to reduce the risk of bribery and corruption in the workplaceWhy take this course?Bribery is an illegal and unethical practice that could pose a serious risk to your organization, so it’s essential to have the right training in place. This course is for business professionals in any industry who want to promote a fair and safe environment for their workforce. It will ensure staff can identify potential bribery situations and follow correct procedures to demonstrate compliance.10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 22/04/2025 |
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The Importance of Workplace Housekeeping(WH001) | If someone asked you to think of a risky job, you’d probably say something like fixing electricity towers, or piloting jets. With jobs like those, the risks are obvious. But in actual fact, any workplace can turn into a hazardous danger zone if it’s not kept clean, tidy, and well maintained. Good housekeeping practices are a vital part of keeping every workplace safe from everyday hazards. But what is housekeeping? And what sort of accidents could be caused by not following good housekeeping practices? Well, luckily, this course can help you answer those questions. By the end of this course, you’ll be able to: • Define the benefits of good workplace housekeeping • Identify everyday risks and hazards in the workplace • Adopt techniques to ensure good housekeeping practices Why take this course? Poor housekeeping can lead to potential risks for you, your colleagues, or your customers. To minimize risk, it’s everybody’s job to make sure good housekeeping practices are followed in the workplace. This course will highlight the benefits of good housekeeping, and show you how to spot the everyday hazards wherever you work. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 26/05/2024 |
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Workplace Inspections(WH002) | Inspection. It’s a word that can induce fear and dread in even the most careful workers, right? No one likes having someone with a clipboard and a stony face standing over them as they work. Your stomach does somersaults. Suddenly you can’t remember anything about your job and are convinced you’re doing everything wrong. Yikes. But there’s no need to worry. Workplace safety inspections are a really useful tool for everyone. It provides not only a way of maintaining safe working practices but also gives you a chance to bring up any concerns. By the end of this course, you’ll be able to: • Identify the need for, and benefits of, regular workplace inspections • Define the 4 types of workplace inspections • Demonstrate an understanding of how to create checklists to help prepare for inspections Why take this course? Whatever your role, understanding the need for inspections and the types of inspection you could face, will help you continuously maintain high standards and be prepared. This course will show you what inspections involve, and how they can help improve standards in your workplace. It will also give you some useful advice on using checklists before, and during, inspections. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 26/05/2024 |
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Near Misses and Workplace Safety(WH003) | Have you seen those reality TV shows, where footage from dash cams or cell phones shows people having lucky escapes? Things like a lightning bolt or tornado just missing a house? These near misses are terrifying.But surprisingly, near misses in the workplace happen frequently. And, while they might not be as extreme, they can still cause serious accidents or injury. Because of this, it’s everyone’s job to help keep near misses to a minimum by making sure workplaces are safe.By the end of this course, you’ll be able to:• Define a near miss• Identify how to report near misses• Adopt techniques to create a workplace safety cultureWhy take this course?No one wants to get hurt at work, so making sure working practices are safe is crucial. This course will help you understand what constitutes a near miss, how near misses need to be reported, and what can be done to avoid them. And by using the advice in this course, you’ll be able to adopt safer ways of working to help keep you, and others, protected.10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 11/04/2025 |
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The Role of Hygiene in the Workplace(WH004) | Picture the scene: you arrive at the office and need to use a spare desk. One desk has empty candy wrappers and cups on it. There are crumbs all over the keyboard, the computer screen is covered in finger marks, and there’s a piece of gum stuck to the chair. The other desk is spotless, and even has screen wipes. Which desk do you choose?Chances are, you’d pick the cleaner one, right? Because it looks more hygienic.Good hygiene practices in the workplace are vital for every worker, in any business. And it’s not only about making the right impression, that’s just a bonus. Practicing good hygiene will improve the way you work, and make your whole working environment safer for everyone.By the end of this course, you’ll be able to:• Identify why good personal hygiene is important at work• Recognize the role of working area cleanliness in workplace safety• Identify suitable ways to reduce the risks of hygiene hazardsWhy take this course?Whatever your job, keeping healthy, happy, and safe at work is pretty vital. But to achieve that, everyone needs to get involved with maintaining hygiene standards. This course shows how good workplace hygiene will benefit you, your colleagues, and your customers. It’ll also give you some useful tips on spotting and fixing hygiene problems at work.10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 11/04/2025 |
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Washing your Hands(WH005) | Take a look at your hands. How do they look? Clean, or dirty? If you answered, “Clean,” well done! But how clean are they really? Even though they look clean, getting rid of all those nasty germs and bacteria is harder than it sounds, and might take a bit of extra work.Good hand hygiene plays a crucial role in stopping the spread of bacteria and germs. But how can you make sure you keep everything clean and safe, and those pesky little bugs don’t go anywhere other than down the drain? Well, this course has the answers.By the end of this course, you’ll be able to:•Recognize the importance of good hand hygiene•Identify when you should wash your hands•Adopt effective hand-washing techniquesWhy take this course?Whatever you do, and wherever you are, keeping good hand hygiene will help protect you, and others, from accidentally picking up harmful contaminants. This course will highlight the importance of good hand hygiene, and give you advice on when and how to wash your hands properly.10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 11/04/2025 |
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Wi-Fi Security(CS017) | Interesting fact: The word Wi-Fi doesn’t actually have any meaning. The word became the brainchild of a brand consultancy firm, when it was decided that its real name, “IEEE 802.11,” wasn’t exactly catchy. That’s fair enough. But with more than 22 billion Wi-Fi enabled devices currently active in the world, it’s natural that some are susceptible to hacking or disruptions by criminals. The internet is so widely used that you can access it from almost anywhere in the world. Wi-Fi networks make that access faster and easier than ever. Individuals and companies rely on having uninterrupted Wi-Fi networks. Imagine life without it! Unfortunately, unless your networks are well protected, they’re in danger of being exploited. This course is here to help you protect what’s yours. By the end of this course, you’ll be able to: • Explain the basics of how Wi-Fi works and why it can be disrupted • Describe the potential consequences of failing to secure your network • Identify and implement practical ways to secure your network Why take this course? We all use Wi-Fi technology these days, whether at home or at work. That means everyone has a potential security risk to deal with. To ignore the issue is to invite criminals into your home or place of business and let them take whatever they want. It’s extremely important to secure your Wi-Fi networks, and this course will help. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Use of External Drives(CS018) | We’ve all had those absent-minded moments where we’ve forgotten something vital, right? Locking your keys inside your home is easily done, but at least it only affects you. Imagine then, if you’d misplaced or lost something a bit more, well, disruptive. For example, leaving an external drive with customer data on it on public transport could cause quite a problem. Why do people continue to use external drives anyway? These days, there are other options such as cloud storage. But which is safer? We need to take a deeper look at why external drives are still in use and how we can keep these important little devices as safe and secure as possible. This course will help with that. By the end of this course, you’ll be able to: • Compare the benefits of external-drive usage vs cloud storage • Demonstrate practical tips for keeping your external drive secure • Identify situations in which using an external drive could go wrong, so they can be avoided Why take this course? You don’t have to be a spy to know the value of looking after an external drive properly. If you use an external drive for work or for leisure, then it’s likely that whatever is on it will be something you can’t afford to lose. Taking this course will put data security in the forefront of your mind and help to mitigate against a potentially devastating situation. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Incident Management and Response(CS019) | It seems like you can’t go a day without hearing about the latest hack or breach of data. Unfortunately, most modern tech is vulnerable to cyberattacks, delays, or malfunctions. If you get complacent about the tech you’re using, you’re leaving yourself open to potentially disastrous consequences. It doesn’t have to be this way. Individuals and companies alike should constantly be looking at what could go wrong and thinking of ways to respond to potential incidents. Doing so can turn those potential IT disasters into minor disruptions. Every second counts, and this course is designed to help you make the most of yours. By the end of this course, you’ll be able to: •Identify potential risks and recognize why swift incident response is required •Create a plan to help prepare for and manage an incident •Explain the incident response lifecycle in preparation for disruption Why take this course? Both companies and individuals should always be ready for a potential tech disaster. Some things will be beyond your control, but if you’re prepared, you can mitigate their impact. System vulnerabilities are there to be exploited by criminals, but if you get to them first or have a managed response to attacks, everyone will reap the benefits. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Threat Surveillance (24/7 Monitoring)(CS020) | The modern office is becoming increasingly cloud-based and digitalized. This has some obvious benefits, such as cost and space savings. But it does open up some other issues, particularly when it comes to cyber threats. Criminals are evolving the ways in which they can take advantage of new vulnerabilities in systems. So, to be secure, you’ve got to be proactive. Preventative security tech, such as firewalls and antivirus software are useful tools that certainly help to protect against obvious threats. But what about more sophisticated threats that can evade these controls? Threat surveillance must be in place 24/7 to help comply with regulatory requirements, detect a broader range of threats, and reduce threat response time. This course can help you get started. By the end of this course, you’ll be able to: • Identify potential threats to be monitored • Adopt ways to best protect your systems • Recognize the most vulnerable networks for 24/7 monitoring Why take this course? If you are an IT, operations, or security manager, or even a business leader, then it’s crucial to continuously monitor cybersecurity threats. Being part of a larger cybersecurity plan, monitoring and threat surveillance can help your organization stop attacks in their infancy before they get the chance to cause damage and disruption. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Penetration Testing(CS021) | An elite team of security experts designing covert missions to infiltrate systems, and apprehend bad guys sounds like a terrific movie plot, right? Great for a night in with a bucket of popcorn. But in the world of cybersecurity, what might sound like a movie plot, is actually real. Penetration testing is the practice of testing a computer system, network, or web application to find security vulnerabilities that an attacker could exploit. It’s become an important part of business security, and as technology grows, so does the need for penetration testing. By the end of this course, you’ll be able to: • Define what penetration testing is, and why it’s needed • Identify types of penetration testing • Identify the necessary parts of an effective penetration testing system Why take this course? If you’re a business leader, or IT, operations, or security manager, this course can help you add a vital tool to your security program. It’ll look at what penetration testing is, and how it can be applied, both physically and virtually. And by following the advice in this course, you’ll be able to set up a penetration testing system that’ll keep the business, and its data, safe. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Information Security Governance(CS022) | For any business, assets are important and need to be protected. But what do you think are a business’s most important assets? Maybe you think it’s the physical stock, or perhaps the building? Or is it the staff or customers? Nope, it’s the data. The information an organization has is its biggest and richest asset. Because of that, data security breaches can have very serious consequences. So, every business needs to put measures and policies in place to safeguard their data. That’s what information security governance (ISG) is for. By the end of this course, you’ll be able to: • Compare information security management (ISM) and ISG • Define the areas that need to be protected by ISG policies • Identify the policies to include in ISG planning • Recognize and adopt ISG best practices Why take this course? This course is for business leaders and security, operations, or IT managers, who want to protect the business’s single most valuable asset: data. You’ll see how ISG goes further than just information security management and learn the best practices that you need to aim for. And you’ll even get some useful advice on creating an information security governance policy. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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IT Disaster Recovery and Fallback(CS023) | You got to love a good disaster movie, right? Whether it’s a natural disaster or invaders from Mars, one small thing triggers a chain of events and leaves a trail of havoc and destruction in its wake. They’re exciting, and a little terrifying, but that’s ok, it’s just a movie. It wouldn’t happen in real life… But the truth is, disasters can happen. For businesses, they can spell… disaster! So, to combat the potential for catastrophe, you need a plan. Disaster recovery planning helps businesses map out how they’ll regain access to, and restore functions of, their IT systems after a disaster. By the end of this course, you’ll be able to: • Recognize how disaster can affect businesses • Identify the right disaster recovery plan • Define what is meant by fallback • Identify what needs to be included in your disaster recovery plan Why take this course? If you’re a business leader or if you manage systems, operations, or IT, this course will help ensure your disaster recovery plan won’t fail you. It’ll look at the different types of plans, what makes a good disaster recovery plan, and how fallback is used to get things back on track. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Secure Remote Working(CS024) | In the past, you’d probably have classed remote workers as people working on their own in a faraway land. Like a great explorer trekking to the poles, or a solitary spy on a top-secret mission. Fast forward to today, and remote working is something that pretty much everyone can, and has to, do. Remote working’s a great thing. It can expand possibilities for businesses and workers alike. But it does bring a new set of problems: making sure that IT systems and data stay protected. To combat potential risks, businesses and employees need to kick their security controls up a notch to enable safe and secure remote working for everyone. By the end of this course, you’ll be able to: • Identify the security risks of remote working • Recognize the benefits of secure remote working • Adopt best practices for remote-working security Why take this course? If you work remotely or manage employees that do, this course will explain the risks that remote working presents and best practices to help stop risk becoming reality. And, by using the advice in this course, you’ll be able to develop secure remote-working methods that’ll help keep data protected. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Coding and Cybersecurity(CS025) | You might think coding is a mysterious art that only exists in IT departments. But it’s all around us, helping to manage our lives and keep the modern world working. Coding keeps trains running, cash registers bleeping, and phones ringing. And, believe it or not, just like any language, it can be pretty easy to pick up the basics. But, with so much of the world governed by code, and because it’s easy to learn basic coding, it can be used in the wrong way, too. This means the need for tighter cybersecurity is constantly growing. And, in business, keeping systems secure needs to be top priority. By the end of this course, you’ll be able to: • Identify common uses of coding in technology • Recognize code-based cybersecurity threats • Adopt safer ways of working with technology Why take this course? This course will help everyone understand how computer code can pose a cybersecurity threat. You’ll see where code is used, how it can pose a threat in your workplace, and how you can work smarter to avoid cybersecurity threats. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Responding to a Ransomware Attack(CS026) | Monday, 8 am. You turn on your laptop and read the words that every business fears: *YOUR FILES HAVE BEEN ENCRYPTED!* An accompanying message says that “unless you transfer Bitcoins in the next 24 hours, all your data will be destroyed.” It’s a ransomware attack. They’re dangerous, they’re damaging, and they’re on the rise. Ransomware attacks can cost businesses hundreds of thousands of dollars, so you need to know how to protect yourself against them. Any sector can be a target – from businesses of any size to institutions like schools or universities. The good news is that there are actions you can take to prepare you for a potential ransomware attack and to mitigate what happens after one. This course will show you how. By the end of this course, you’ll be able to: • Describe common types of ransomware attacks • Identify what common ransomware attacks look like and what action to take • Adopt ways to defend yourself or your business against future ransomware attacks Why take this course? Whether you’re working from home or in the office, it’s vital that you and everyone else in your organization are prepared for ransomware attacks, know how to identify them, and understand what to do if you’re a target. This course will show you how to prepare for and protect against ransomware attacks. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Keeping Your Mobile Safe(CS004) | Who could have predicted that the sum total of all knowledge in the world would be accessible through a tiny device that we all keep in our pockets? Even fewer could’ve predicted that we only seem to use it to watch cute kitty videos. Totally worth it. Your cellphone is so much more than just a way to stay connected. Your contacts, diary dates, and business notes are inside. Not to mention medical records, fastest run times, pictures of everyone and everything you’ve ever met! You’ve simply got to keep it safe. By the end of this course, you’ll be able to: • Understand why keeping your phone safe is so important • Identify the potential consequences of losing your work mobile • Use practical methods to minimize the risk of theft, loss, and damage Why take this course? Whether it’s a personal or work mobile, lose it, and you’ve lost a lot of data. Some of this data may be clawed back, depending on how carefully you’ve been managing it. But if personal or confidential information falls into the wrong hands, that could cause trouble. This course is designed to help make sure that your cellphone is in safe hands. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Food Safety Management Systems(FSE01) | Whether you’re catching up with friends over lunch, celebrating a family event, or just watching a movie in your PJs with a bucket of popcorn and some ice-cream, food is great! But have you ever thought about what might have found its way into your food before you get to eat it? It’s estimated that up to 600 million people globally get sick with foodborne illnesses every year. These illnesses can be serious, and sometimes fatal. So, every part of the food supply chain must be sure that the chances of food becoming dangerous are kept low. And that’s why food safety management systems are so important. By the end of this course, you’ll be able to: • Define the purpose of food safety management systems • Identify where food safety management systems are necessary • Use HACCP principles to create a food safety management system for your workplace Why take this course? If you work in food production and distribution, hospitality, or retail, the systems you use need to keep food safe to eat. This course looks at food safety management systems, including why and where they are needed. It’ll also give you useful advice about setting up a food safety management system in your workplace. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 27/05/2024 |
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Food Fraud Prevention(FSE02) | Food. It’s an essential part of life. Everybody needs it to stay healthy, and that makes it big business. Really big. The global food industry is worth a massive 9 trillion dollars a year, and growing. But like any big business, there are those who want to exploit it. It’s estimated that food fraud costs the global food industry between 10 to 15 million dollars every year. Yet there’s an even bigger cost to consider: the cost to consumer health. So, the food industry, at every level, needs to do all it can to help fight food fraud. By the end of this course, you’ll be able to: • Identify and describe the different types of food fraud • Follow guidelines to help prevent food fraud in your workplace • Report potential food fraud to the correct person or agency for your workplace Why take this course? If you work in the food industry, it’s vital that you know what food fraud is and how you can stop it. This course looks at the different types of food fraud, and ways that you can prevent them. It’ll also give you useful advice about reporting food fraud if you spot it. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 27/05/2024 |
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Handling Food Safely(FSE03) | Nothing beats a tasty-looking plate of food. Whether it’s a home-cooked meal, a Caesar salad on your lunch break, or a 4-course feast at a downtown restaurant, food can make you feel good. But it can also make you feel really bad. Have you ever stopped to think about who, or what, could have touched that chicken before it reached the salad? Or how that sushi was stored before it was served? From the factory to the plate, there are many places where food could become contaminated with things you shouldn’t eat. So, wherever you work within the food industry, from logistics and distribution, to hospitality and retail, you need to know how to stop contamination. And this course will show you how. By the end of this course, you’ll be able to: • Identify how and where food can become contaminated • Describe how different food groups should be stored and transported • Use food hygiene best practices and guidelines to ensure food is handled safely Why take this course? If you work in the food supply chain, ensuring food stays safe on its journey to the consumer is vital. This course will show you how food contamination happens, and the danger areas to look out for. And by using the advice and guidance in this course, you’ll be able to make sure the way you handle food in your job doesn’t put anyone at risk. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 31/10/2024 |
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Food Allergy Awareness(FSE04) | For allergy sufferers, food can be a terrifying thing. And even the most careful people can have an allergic reaction if the food they’re eating has accidentally become contaminated with an allergen. Reactions can range from mild to severe, or even fatal. Around 200,000 people a year need hospital treatment for reactions to food in the US alone. Allergies are something the food industry must take very seriously, because the risk of severe harm is high. So, you need to know how to help protect people with allergies who are eating your food. This course will help you do that. By the end of this course, you’ll be able to: • Identify the 14 most common allergens • Describe how allergens must be displayed on product packaging • Recognize the signs and symptoms of an allergic reaction to food • Follow handling guidelines to ensure allergen contamination is prevented Why take this course? If you work in food production, distribution, retail, or food service, you need to know how to minimize food allergy risks. This course looks at allergens, the reactions they can cause, and how food must be labeled and handled to comply with regulations. It’ll also give you useful advice and guidelines to help you prevent allergen contamination where you work. 20 mins | SCORM | Infographic | 5.00 | 22/05/2024 | 27/05/2024 |
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Food Safety and Cross Contamination(FSE05) | You’ve probably heard the old “Waiter, there’s a fly in my soup!” jokes. They’re pretty terrible, right? But if you’ve actually found something unusual in your food, you’ll know it’s no laughing matter. Worse still, some of the food you’re eating could be carrying unseen contaminants that you’ll know nothing about... until you get sick from eating them. Cross contamination is a serious problem. It’s 1 of the leading causes of foodborne illnesses globally. It can happen at any point in the food supply chain if food safety procedures aren’t followed correctly. So, if you work with food, it’s your responsibility to help protect consumers, by following food safety guidelines to prevent cross contamination. By the end of this course, you’ll be able to: • Describe the 4 types of food contamination • Recognize contamination risks along the food supply chain • Adopt food-safety best practices to help limit cross contamination risks in your workplace Why take this course? Whether you work in manufacturing, distribution, retail, or hospitality, preventing cross contamination is vital. This course will explain the 4 types of cross contamination, and the most likely places they’ll happen along the supply chain. And by using the advice in this course, you’ll be able to keep the food you’re working with safe and contaminant-free. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 27/05/2024 |
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OSHA Worker Rights and Protection(OWS01) | When it comes to your workplace, danger should never be just another part of the job. Thanks to laws, federal regulations, and common sense training, American workplaces are largely very safe. But occasionally, things go wrong, and the work environment becomes unsafe. If that happens, you need to know your rights and how the law protects you. No one likes rocking the boat. But it’s your right to speak up if you feel conditions are dangerous. Of course, ideally you won’t ever need to exercise this right. If things do ever go wrong, though, you’ll need to be well informed and ready to respond. You’ll also benefit from knowing how the law protects you from any potential retaliation. By the end of this course, you’ll be able to: • Summarize federal occupational safety and health standards • Understand your right to training and information about safety and health issues • Respond proactively if you believe workplace conditions are unsafe or unhealthy • Recognize how the law protects you from employer retaliation in case of complaint Why take this course? This course is aimed at all workers within the private sector, and public sector workers who are protected by OSHA regulations. This course will show you the fundamentals of your rights in occupational safety. You’ll also learn what to do if you feel conditions are unsafe, and how you’re protected from retaliation if you have to make a complaint. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Fall Prevention(OWS02) | There’s a reason why falling often features in bad dreams. Anyone that’s experienced or witnessed a bad fall knows it’s a nightmare. Falling from height can result in serious injury, and, in worse-case scenarios, even death. The thing is, with proper planning, protection, and training, serious falls are entirely preventable. Knowing how to prevent falls is essential for anyone who works at height. This course lays out OSHA guidance on fall prevention, so you can get the job done safely. It’s never worth risking your personal safety at work. Understanding and following this simple guidance is the best way to rule out the risk of falling and keep yourself safe. By the end of this course, you’ll be able to: • Follow plans to ensure each working at height task is carried out safely • Identify and use the correct equipment and fall protection for the job • Request any specific training you need to use specialist equipment safely in your workplace Why take this course? This course is ideal for anyone who works at height as part of their job. You’ll learn how to evaluate and plan for tasks at height, recognize the equipment you need to get the job done safely, and identify the training you need for each specific tool you use. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 27/05/2024 |
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PPE (Personal Protective Equipment)(OWS03) | If you’ve ever been injured at work, you’ll know that safety in the workplace is no laughing matter. From chemicals to falling objects, loud noises to dizzying heights, every workplace comes with its own hazards that could potentially cause serious injury or illness. The good news is, by wearing Personal Protective Equipment, or PPE, you can minimize your exposure to workplace hazards. Correct selection and use of PPE mean your risk of personal injury or long-term medical conditions is significantly reduced. This course covers essential OSHA guidance on PPE and tells you what you need to know to keep yourself safe. By the end of this course, you’ll be able to: • Identify when PPE is necessary • Recognize the different types of PPE and their uses/limitations • Use appropriate PPE depending on the circumstance • Identify what training you need to use your specific PPE correctly Why take this course? This course is aimed at workers across all industries. You’ll learn when, why, and what type of PPE is needed to ensure your safety in different circumstances. You’ll also gain an understanding of what further training you need depending on the kind of PPE you’re using. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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OSHA Severe Injury Reporting and Record Keeping(OWS04) | What’s the 1st thing you think when someone gets injured at work? Probably not, “Where’s my pen?” When someone’s hurt, recording isn’t the immediate priority. Your 1st concern is making sure everyone is out of harm’s way and getting any treatment they need. But, once everyone’s safe, you do have a duty to make sure the incident is properly recorded and reported. Paperwork after a stressful event might feel like a bit of a headache, but it’s important. It helps regulatory bodies like OSHA build up a picture of hazards in your workplace and industry, meaning worker protection can be built up, too. It’s all about preventing future injuries and making the workplace safer for everyone. This is especially crucial when it comes to severe injuries. By the end of this course, you’ll be able to: • Define minor, recordable, and serious injury and illness according to OSHA criteria • Maintain and post records in line with OSHA requirements for reporting injury and illness in the workplace • Meet additional reporting requirements for severe injury Why take this course? This course is aimed at employers within companies of 10 employees or more. You’ll learn which injuries and illnesses you’re expected to report, how to maintain and share records in line with requirements, and what else you need to do in case of severe injury. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 28/05/2024 |
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Trenching and Excavation(OWS05) | Did you know that a cubic yard of soil can weigh as much as a car? That’s a seriously heavy thought when it comes to safety within trenching and excavation. Dangers like cave-ins and falling loads mean having adequate safety protection in place is literally of life-or-death importance. Excavation and trenching are among the most hazardous activities for construction workers. That’s why OSHA’s excavation standards are essential to anyone working within them. With the proper safety measures in place, the risks of excavation-related incidents are greatly reduced, and everyone can get to work safely. By the end of this course, you’ll be able to: • Outline what OSHA excavation standards cover, and how they protect workers • Identify and evaluate trenching and excavation hazards • Safely enter and exit trenches and excavations at your job site • Follow OSHA’s slope it, shore it, shield it guidance to prevent cave-ins Why take this course? If you work in trenches and/or excavations as part of your job, this is the course for you. You’ll get an understanding of OSHA excavation standards and how they protect you. You’ll understand how to recognize and assess hazards, and follow specific guidance to prevent excavation-related incidents. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Sexual Harassment - Employer Version(CME11) | Sexual harassment is always unacceptable. Nobody should have to work in a hostile environment in which they feel threatened or uncomfortable. But unfortunately, many people still experience sexual harassment in the workplace. Employers have a legal responsibility to respond to incidents of sexual harassment appropriately. Understanding what sexual harassment is and how to handle it will help you to make sure your employees are protected. It will also help to keep your organization on the right side of the law. By the end of this course, you’ll be able to: • Define sexual harassment and the relevant legislation • Respond appropriately to sexual harassment in the workplace • Recognize the legal responsibilities of employers investigating sexual harassment complaints Why take this course? Contributing to a workplace in which everyone is treated with dignity and respect is important. Anyone leading or overseeing teams needs to respond appropriately if they witness or receive a report about an employee being sexually harassed. This course will help you to recognize and respond to sexual harassment, in line with federal legislation. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Equality and Diversity(CME01) | What comes to mind when you think of equality and diversity? In the present day, the aims of equality and diversity in the workplace remain simple: to ensure that everyone has access to the same opportunities and the same fair treatment We all deserve to work in an environment free from discrimination, harassment, victimization, and bullying, but all businesses aren’t made equal. In order for teams to successfully work together, effective equality and diversity management in the workplace must not only be applied, but valued. Beyond this, it has many benefits: from expanding your talent pool, to helping drive innovation and development, and even improving your brand reputation. By the end of this course, you’ll be able to: • Explain what is meant by equality and diversity • Recognize the benefits equality and diversity can bring • Identify ways to promote equality and diversity in the workplace Why take this course? This course is suitable for leaders, employees, and business professionals of all kinds who want to learn the undeniable benefits equality and diversity can bring to a team. By respecting equality and diversity in the workplace, you’ll create a culture which values individual differences and variety – not only for the benefit of society, but for individuals and organizations, too – so your team and your business can truly thrive. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 27/05/2024 |
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Creating Robust HACCP Plans(FSA01) | It’s easy to take food for granted, isn’t it? It’s there, every day, keeping you going; whether it’s a romantic meal at your favorite restaurant, or grabbing a breakfast bagel as you head to work. But food is actually a delicate thing that can become dangerous to consume when handled incorrectly. The food industry is duty-bound to ensure food risks are minimized. But doing that takes robust planning. Hazard Analysis Critical Control Points, or HACCP, planning is an essential part of that. But what is HACCP planning, and how do you create watertight plans? Well, this course has the answers. By the end of this course, you’ll be able to: • Recognize and describe the necessary components of HACCP plans • Identify all the areas of your business that need covering in your HACCP planning • Begin to develop an HACCP plan for your business Why take this course? This course is for managers or people in charge of health and safety. It’ll give you the need-to-know information about what to include in HACCP planning, and what areas of your business must be covered by it. You’ll also see how to create an HACCP plan of your own. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 26/05/2024 |
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Using Process Automation in Food Safety(FSA02) | Ever seen those disaster movies about robots taking over the world? You know the ones; set in a dystopian future, where humans are controlled by machines. With modern tech advancements it might feel like some of those scenarios are coming true, but thankfully that’s just the stuff of Hollywood. In the real world, automation is an essential tool for business. When it comes to the food industry, process automation can enhance safety and compliance in a number of ways, helping to protect the consumer and bringing big benefits to businesses. But to make sure machines don’t cause more problems than they solve , automation needs to be used correctly. By the end of this course, you’ll be able to: • Describe the benefits of automation for food safety • Identify drawbacks of automation and ways to mitigate them • Identify areas within your business in which automation could enhance food safety Why take this course? The idea of leaving things in the hands of robots might be a little unnerving, but automation is becoming a crucial part of modern business. If you’re a manager anywhere within the food supply industry, this course is for you. It will examine the benefits and potential drawbacks of automation, as well as where it can be used for making processes safer, and ways to mitigate problems. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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The Importance of Food Labeling(FSA03) | Ever heard the phrase “You eat with your eyes first”? It’s the idea that if food looks good, it’s more enticing. And food packaging plays an important role in this for the consumer. It’s a clever marketing tool, drawing people toward a particular brand or product. But food packaging, and crucially food labeling, plays a much more important role than just selling a product. When it comes to food safety, the way food is labeled has a huge part to play. From ingredients, to calories, and cooking instructions, labeling gives you need-to-know information. But why is detailed labeling so important, and what information should labeling deliver? Take this course to find out. By the end of this course, you’ll be able to: • Recognize the Codex Alimentarius international food-labeling standards • Define the importance of food labeling for food safety, nutrition, and compliance • Use best-practice guidelines to ensure food is labeled correctly in your workplace Why take this course? Food labeling assists with keeping businesses compliant, and the consumer safe. So, if you work in the food industry, you need to understand how it works, and why it’s important to stick to guidelines. For leaders and managers working in the food industry, this course will explore the international food labeling standards, and explain why following them is not only beneficial for business, but also vital for safety. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Innovation in Packaging(FSA04) | Packaging for food is pretty essential, right? It makes food accessible to consumers globally, and preserves food quality. Packaging also makes food processing more hygienic, cutting down the risk of cross contamination. And it’s a brilliant brand marketing tool. But it causes a big problem, too. Food packaging is one of the biggest contributors to nonrecyclable waste. While consumers want their food to be safe, they’re also calling for more sustainable packaging. So, the food industry needs to find ways to innovate, while maintaining safety standards from farm to fork. By the end of this course, you’ll be able to: • Define packaging innovation • Identify the benefits of innovation in packaging • Explore the possibilities of packaging innovation for your business Why take this course? To help keep up in the business world, constant innovation is vital. For managers and business leaders, this course will explain why innovation in food packaging is essential for a smarter and more sustainable future. It’ll also look at some of the newest developments in packaging to help you decide how you could adopt innovative new ideas for your business. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 28/05/2024 |
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Food Safety - The Last Mile(FSA05) | When you’re munching your favorite meal, you probably don’t think about the journey your food’s been on. But look closely, and you’ll likely find that every ingredient has traveled some distance to get to you. But as food moves along the supply chain, the risk of contamination grows. And one of the biggest danger points for contamination is in the “last mile.” The “last mile” is food’s final journey from the supply chain to its arrival to the consumer. And if proper food safety techniques aren’t followed here, food could become dangerous. So, making sure food reaches the consumer in great condition needs to be a number-1 priority for the food industry. By the end of this course, you’ll be able to: • Identify the importance of “last-mile” food safety • Recognize where food could be contaminated in the “last mile” • Use best-practice advice to keep food safe all the way to the consumer Why take this course? If you work with food, this course is ideal. It’s your responsibility to maintain food’s safety and hygiene along its journey. This course will explore how food can become contaminated within the “last mile”, and why “last-mile” food safety is vital. And, by using the advice in this course, you’ll help ensure that the food you’re handling gets to the consumer in the best possible condition. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 27/05/2024 |
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Whistleblowing - The Business Version(CME12) | When an employee draws attention to serious wrongdoing that could potentially impact others, it’s known as whistleblowing. Whistleblowing allows organizations to address concerns, learn from mistakes, and protect stakeholders and the public. If you’re the person who an employee reports their concerns to, it can seem intimidating. And you may struggle to know how to respond. Luckily, this course will show you the steps that you and your organization can take to handle whistleblowing swiftly and appropriately. This will help to ensure the organization’s reputation isn’t damaged and that any wrongdoing is properly addressed. It’ll also help to protect the whistleblower from retaliation and your organization from any associated legal action. By the end of this course, you’ll be able to: • Recognize the difference between grievances and compliance concerns • Describe how to support a whistleblowing employee • Define the importance of protecting whistleblowers from retaliation • Understand the role internal investigations play in responding to whistleblowing Why take this course? All senior employees and business leaders need to understand how to effectively respond to whistleblowing. This course will show you how to proceed, so you can ensure the whistleblower is treated appropriately and their concerns are properly investigated. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Drug and Alcohol Abuse - Employee Version(CME13) | Everyone can experience problems with substance abuse and addiction. It’s a medical problem that can impact all areas of a person’s life, including their job. If you’re experiencing substance abuse, it can be difficult to understand and accept that you need help. It can also feel intimidating to consider informing your employer. Anyone struggling with substance abuse deserves the opportunity to recover. Realizing how substance abuse in the workplace is defined, and how it impacts performance, can clarify why seeking help is important. Exploring how your employer could handle substance abuse will help you feel prepared. And understanding how to speak to your employer about substance abuse is an important step toward recovery. By the end of this course, you’ll be able to: • Define alcohol or substance abuse and how it can impact your performance – and that of your colleagues – in the workplace • Describe how your employer could handle employee drug or alcohol abuse • Understand how to speak to your employer about substance abuse and recovery Why take this course? There’s no single type of person who experiences substance misuse. That’s why everyone will benefit from learning how it can impact their well-being and their career. This course will help you understand how substance abuse can undermine your performance and that of your colleagues. It’ll also show you how your employer could respond to substance abuse and how to speak to them about it. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 27/05/2024 |
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Fire Warden: Roles and Responsibilities(CME14) | The notion of being stuck in a fire is pretty scary, and not one anyone wants to dwell on. But unfortunately, no matter how careful you are, fires in the workplace can and do happen. And because of this, having fire wardens in the workplace is essential. Fire wardens are designated people who have the responsibility of implementing a workplace fire safety plan. But what exactly do they do, and how do they help to keep workplaces safe? Well, this course has the answers. By the end of this course, you’ll be able to: • Describe the day-to-day roles and responsibilities of a workplace fire warden • Describe the responsibilities of a fire warden in the event of a fire • Identify how fire wardens help improve fire safety in the workplace Why take this course? Every workplace should have at least 1 fire warden to help maintain fire safety. If you want to know what being a fire warden involves and why they play a vital role in workplace safety, this course is for you. It’ll explain the routine responsibilities of fire wardens, their duties in the event of a fire, and how having fire wardens helps to improve fire safety. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 27/05/2024 |
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Environmental, Social and Corporate Governance (ESG)(CME15) | You have a dilemma. You need to choose between 2 brands of candy bars made by different companies. They look similar, taste the same, and the price is identical. So, how do you decide which one to buy? Environmental, Social, and (Corporate) Governance, or ESG, criteria help people use their money to match their values. There’s growing interest in ESG from investors, governments, corporates, and individuals in society. And it’s not enough to have a good ESG plan; companies must be seen to act. This course will show you how. You’ll learn about ESG criteria, and different viewpoints around ESG. You’ll also have the chance to consider how you can support the ESG policy in your workplace. By the end of this course, you’ll be able to: • Explain the 3 aspects of ESG: Environmental, Social, and Governance • Recognize 4 different perspectives on ESG • Determine ways to support your organization’s ESG policy Why take this course? This course is perfect for anyone interested in ESG. You’ll understand its 3 parts, identify how expectations of ESG differ between groups, and reflect on how you can help make your organization's policy a success. 15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 27/05/2024 |
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Compliance in Recruitment(CME16) | Discrimination is never acceptable. It also prevents organizations from attracting and identifying the best candidates. You and your organization need to ensure your approach to recruitment is always inclusive. That means considering every step, from where you’re advertising to the questions you ask candidates. There’s a lot to consider. But ensuring your recruitment processes are compliant is the 1st step toward creating a workplace with a zero-tolerance approach to discrimination. Your organization mustn’t miss out on working with talented individuals. Understanding how to make your recruitment processes fair at every stage will help your organization to ensure candidates are never discriminated against. This course will show you how. By the end of this course, you’ll be able to: • Understand what to consider when creating compliant job descriptions and advertisements • Recognize how to overcome the negative impact that unconscious bias and discrimination can have on interview and selection processes • Understand the importance of ensuring references and background checks are used and obtained in a way that is respectful and appropriate Why take this course? If you’re involved in any part of the recruitment process for your organization, understanding recruitment compliance is essential. This course will help you understand how to ensure each key stage of the process is fair and inclusive for everyone. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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Return-to-Work Compliance(CME18) | Whenever colleagues and team members are able to return to work after an injury or illness, it’s a relief for everyone involved. But welcoming employees back to the workplace is about more than just celebrating their return. You need to check in with them, to make sure they have everything they need to remain at work. You’ve also got to refer to your organization’s policies and follow a robust return-to-work process. Organizations need to strike a productive balance between supporting employees as they return to work and ensuring that future absences are kept to a minimum. This course will help you to look out for the best interests of your employees and your organization, to achieve the best outcome for all. By the end of this course, you’ll be able to: • Recognize the importance of following a return-to-work process • Demonstrate how to conduct return-to-work interviews with employees • Explain the role of risk assessments and reasonable adjustments in reducing further employee absences Why take this course? Return-to-work compliance is an important skill for anyone who manages teams and employees to master. This course will show you how to work with employees to support their return to work. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Data Ownership: The Importance of Data Accuracy(CME19) | Almost everyone works with data on some level. And most people will work with more than 1 kind of data. This can be data about your organization, your clients, your suppliers, your products and/or services, and just about anything else. That’s a lot. And it’s vital to make sure it’s handled properly. That includes making sure it’s accurate. Any person or organization working with data in any capacity has a responsibility to make sure data is handled correctly and is accurate. Many countries even have regulations for the ownership of data and its accuracy, with strict penalties for getting it wrong. You might be wondering why it’s such a big deal. Well, this course will help explain why, and give you some tips to help you handle data responsibly. By the end of this course, you’ll be able to: • Recognize the key reasons for needing to maintain accurate data • Understand potential consequences for failing to maintain data accuracy • Identify ways to handle data responsibly and maintain accuracy Why take this course? This course will benefit any individual within an organization, at any level, who handles data. It’ll explain the importance of maintaining proper data handling – including accuracy. You’ll learn the potential penalties for failing to do so, and some tips to help everyone play their part. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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Contractor Management(CME20) | It’s quite common nowadays to work with outsourced contractors. Companies often choose to outsource work because it can be beneficial for lots of reasons, including not being responsible for directly employing the individuals. However, that doesn’t mean you don’t have any responsibility toward the contractors or the outcome of their work. But don’t worry, there are things you can do to make sure your relationships with contractors run as smoothly as possible and that their work meets your needs. It’s just about knowing what to do – and what not to do – when working with outsourced contractors. And this course will help you get it right. By the end of this course, you’ll be able to: • Recognize potential consequences of not managing outsourced contractors effectively • Identify helpful actions and behaviors for working with contractors • Understand actions and behaviors to avoid when working with contractors Why take this course? This course is relevant to everyone in a business which works with outsourced contractors. It’ll explain how failing to manage them can impact you and the organization, and give you tips on actions and behaviors to use and avoid when working with contractors. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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Managing Supply Chain Compliance(CME21) | Every organization has legal and ethical expectations to meet. But when you’re in the middle of a supply chain that stretches across the world, it gets harder to make sure everyone in the production flow toes the line. How do you make sure suppliers are compliant? Managing supply chain compliance is a challenging task and covers a wide range of concerns, such as human rights and data privacy. Fortunately, there are ways to reduce risk in the supply chain and improve compliance. This course will show you how. By the end of this course, you’ll be able to: • Recognize the scope of managing supply chain compliance • Identify challenges for supply chain compliance management • Apply a 3-step process to improve supply chain compliance Why take this course? This course is ideal for managers involved in supply chain compliance. You’ll learn what supply chain compliance covers and potential challenges in managing this area. You’ll also discover a 3-step process to help make supply chains more compliant. 15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 28/05/2024 |
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Financial Regulation Frameworks(FC001) | You wouldn’t build a house without a frame. Can you imagine if it rained or you had a windy day? The house would fall to pieces. It would be chaos! The same is true in finance. Without financial regulation frameworks in place, things would fall apart.Financial regulation frameworks are the laws and systems that govern the financial industry. These regulatory frameworks protect consumers, businesses, and the integrity of the financial system. They provide ongoing oversight and enforcement to make sure everybody plays by the same set of rules.By the end of this course, you’ll be able to:• Recognize the necessity of financial regulatory frameworks• Identify the principles behind key financial regulatory structuresWhy take this course?Whatever industry you work in, you need to be aware of the regulatory frameworks that govern the financial system. In this course, you’ll learn about the importance of financial regulatory structures and the guiding principles behind implementing specific regulatory frameworks.15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 30/04/2025 |
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KYC - Know Your Customer(FC002) | We’ve all seen heists in the movies and on TV. A car full of bad guys show up at a bank, break in, then drive away with bags full of swag. But with the expanding global economy and a new reliance on internet transactions, it’s getting harder and harder to know who the bad guys are.KYC, or Know Your Customer, standards exist to protect financial institutions and consumers from money laundering, terrorist financing, corruption, and fraud. Thorough KYC processes are essential for compliance and risk management in financial organizations. As the global economy grows, there are huge benefits to KYC systems, but also challenges. This course will give you a good overview.By the end of this course, you’ll be able to:• Recognize the benefits of KYC• Identify the challenges of KYC and cryptocurrency• Demonstrate compliance through the KYC 3-step frameworkWhy take this course?Everyone working in financial organizations needs to know who their customers are. KYC standards help prevent identity theft, money laundering, financial fraud, terrorism, and other financial crimes. With effective KYC processes, you can protect yourself, your customers, and your firm. In this course, you’ll learn about the benefits and challenges of KYC. You’ll also learn about compliance through the KYC 3-step framework.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 30/04/2025 |
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Tax Evasion (Domestic and International)(FC003) | Taxes are an important part of stable and functioning societies. They help pay for a country’s health, defense, schools, and transport systems. If individuals and companies evade paying their taxes, they’re opting out of this social obligation, and breaking the law. Would you recognize tax evasion if you saw it?When someone deliberately underpays or avoids paying their taxes, they’re committing the crime of tax evasion. They could end up facing large fines, or even prison. There are several common examples of tax evasion to look out for, and this course will tell you everything you need to know.By the end of this course, you’ll be able to:• Differentiate between tax evasion and tax avoidance in the workplace• Identify key domestic and international examples of tax evasion• Demonstrate an awareness of the penalties for tax evasionWhy take this course?Everyone needs to be aware of tax evasion, especially if you work in a financial institution. In this course, you’ll learn the difference between tax evasion and avoidance. You’ll also recognize key examples to watch out for and gain an understanding of the penalties for engaging in tax evasion.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 30/04/2025 |
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Accounting Ethics(FC004) | Accounting scandals have rocked the world in recent years. Banks and corporations have collapsed, hurting investors, employees, and the general public. For those working in finance, there’s never been a more important time to consider accounting ethics.The complexity of accountancy means work must be trustworthy and carried out with professional integrity. Living by accounting ethical standards can help you demonstrate sound judgment, trustworthiness, and a willingness to do the right thing. This course will show you how.By the end of this course, you’ll be able to:• Recognize how ethical accounting standards contribute to fairer financial activity• Identify the challenges to auditor independence• Demonstrate an understanding of the 5 fundamental principles of ethical behaviorWhy take this course?If you’re an accountant or auditor, or work in finance, you need an awareness of accounting ethics. In this course you’ll learn about the importance of ethical accounting. You’ll gain an understanding of the challenges auditors face, and learn to implement the 5 principles of ethical behavior.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 22/04/2025 |
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Finance Roles - Pre-Employment Checks(FC005) | When you work in finance, what’s the number-1 trait you need? Maybe it’s being hardworking, a team player, or well organized. That’s all well and good, but what’s really needed is someone your company can trust.In finance, trust is everything. Anyone who’s hired will have access to important accounts and sensitive information, so pre-employment checks are essential. Background checks can throw up red flags such as criminal charges. To protect companies and customers from fraud or mismanagement, background checks are a priority.By the end of this course, you’ll be able to:• Understand why employers carry out thorough pre-employment checks• Understand the types of background checks needed to work in the financial industryWhy take this course?All finance workers need to understand the importance of pre-employment checks. In this course, you’ll learn about why pre-employment checks are necessary . You’ll also learn about the necessity of background checks for employment in finance and how to give your consent for a legally compliant check.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 30/04/2025 |
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Gifts and Hospitality(FC006) | Gifts and hospitality are great. Champagne, a luxury dinner, an all-expenses-paid trip abroad. Who wouldn’t enjoy receiving an unexpected benefit in their line of work? But if that surprise gift now meant you were expected to do something for someone else, that would be considered a bribe.Gifts and hospitality are a high-risk area for corruption. Although small gifts are usually acceptable, problems arise when companies don’t set clear guidelines for their employees or have robust policies in place. To make sure you’re not caught out, you need to keep a record of any accepted gifts, consult your company policy, and learn to recognize what is and isn’t appropriate.By the end of this course, you’ll be able to:• Recognize the bribery risks of gifts and hospitality• Learn to identify which gifts and hospitality are appropriate• Clarify how your gifts and hospitality policy affects youWhy take this course?Anyone working in business or finance can be vulnerable to bribery risks, so this course is ideal. You’ll learn how to recognize a bribe surrounding the donation of gifts and hospitality. This course will also help you test what is and isn’t appropriate and clarify your gifts and hospitality policy.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 30/04/2025 |
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Anti-Corruption(FC007) | In business, it’s important to do things by the book. But sometimes, corruption can find a way to sneak in through the back door and ruin everything. Unfortunately, there are many different types of corruption that can cause severe problems for a business and bring a brand into question, which can affect everyone in the company in a negative way. Corruption is a serious problem. Everyone should be able to recognise corruption so we can all start to tackle it.There are many ways you can identify when corruption may be a problem inside your workplace, and also steps you, personally, can take to prevent it from happening in your role. This course will help you to combat corruption and have a plan in place to help protect the business you work for.By the end of this course, you’ll be able to:• Identify the different types of potential corruption within an organization• Take simple steps to minimize the risks of corruption within your team• Carry out effective risk assessments in your role to safeguard and promote transparencyWhy take this course?This course is for businesses, employees, or anyone working on behalf of an organization that wants to take steps to prevent corruption. It'll help you become aware of the different types of corruption and show you how an effective risk-assessment plan can make all the difference.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 22/04/2025 |
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Dealing with Consumer Fraud(FC008) | Being a customer can be very convenient, what with the advances in technology and how easy purchases and transactions can be. Unfortunately, the same can be said for being a fraudster. They can exploit advances in technology to fool customers and take advantage relatively easily. And because of this, consumer fraud is increasing by the year.There are many ways someone can become a victim of fraud in this digital age. So it’s important to understand how to protect and educate yourselves and your customers. It’s also good to know how you should respond when it happens. This course will show you how.By the end of this course, you’ll be able to:• Identify the most common types of consumer fraud and how it can affect customers• Understand what the correct procedures are for reporting fraud• Educate customers about fraud to avoid them becoming victims of itWhy take this course?Consumer fraud is constantly evolving. The only way to combat it is to make people familiar with the methods fraudsters use. This course is all about making you more savvy, and alert to the proper precautions. It’s for anyone who wants to be more aware of the ways consumer fraud happens and how to deal with it.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 30/04/2025 |
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Trade Surveillance and Rogue Trading(FC009) | We like to think that most people are honest. Unfortunately, there are some people that like to exploit the system for their own personal gains. These people are rogue traders. And although restrictions and internal controls can be put in place, they’re never 100% foolproof. A determined rogue trader can find a way around them.In this day and age, trading is becoming more and more complex. So it’s important to monitor and identify any marketing abuse that could be taking place. And due to the recent increase in working remotely, having the ability to use surveillance to capture data from various sources and locations is incredibly important. This course will help you learn more about the growing threat of rogue trading and what you can do about it.By the end of this course, you’ll be able to:• Recognize what rogue trading is and why it’s a problem• Identify potential rogue traders by tracking trading activities• Explain common effective controls in place to prevent rogue tradingWhy take this course?Rogue trading is a serious issue that can cost the business you work for a lot of money. It’s best to nip it in the bud effectively to prevent it occurring by keeping an eye out for “red flags”, implementing controls that can be tested regularly, and creating a culture of honesty. If you’re an employee who is involved in finance in any way inside the company you work for, this is the course for you.15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 30/04/2025 |
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Greenwashing(FC010) | Now, more than ever, we need to care for the environment. Treating mother nature well is important. So when a company or organization takes a stand and is more environmentally conscious, they should be applauded. But, what if their claims about being environmentally friendly aren’t 100% correct? Well, those companies are guilty of greenwashing. Greenwashing involves organizations spending time and money on marketing themselves as environmentally conscious… when they’re not. This can mislead those customers who prefer to buy goods and services that are friendlier to the environment. Greenwashing can obviously damage customer trust and be catastrophic for a brand. If you want to know more about greenwashing, this is the course for you. By the end of this course, you’ll be able to: • Identify what greenwashing means and how it can impact a business • Understand the difference between greenwashing and green marketing to make your business more trustworthy • Avoid greenwashing as a business, both inadvertently and first hand by being transparent and showing corporate responsibility Why take this course? Greenwashing is a delicate subject, and one that many people are concerned about. This course is for business owners who want to know the dangers of greenwashing and how it can be avoided. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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First Aid: CPR(OWS06) | Would you know what to do in a medical emergency at work? Ideally, you’ll never find yourself in a situation where a colleague needs urgent medical help. But, if it did ever happen, knowing what to do before the medics arrive might just save a life. CPR, or cardiopulmonary resuscitation, is a form of emergency first aid that’s performed when someone is unconscious, unresponsive, and not breathing. In serious situations like this, delivering immediate CPR can more than double their chance of survival. This course will build your knowledge of this essential life-saving skill. By the end of this course, you’ll be able to: • Recognize when CPR is needed in emergency medical situations • Identify essential safety measures before, during, and after administering CPR • Recall the 3 steps of the CAB (Compression Airways Breathing) method of resuscitation • List the steps of proper use of an automated external defibrillator (AED) Why take this course? While full CPR training requires physical practice, anyone can administer CPR in an emergency. This course will be useful for anyone who wants an understanding of the basics of emergency CPR, and will help you prepare for more in-depth and hands-on OSHA training and certification. You’ll learn when CPR is necessary, the steps to performing it, and how to do so safely. 20 mins | SCORM | Infographic | 5.00 | 22/05/2024 | 10/06/2024 |
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Spills and Hazardous Waste (HAZWOPER)(OWS07) | Hazardous waste is a by-product of pretty much all industrial processes. Handled properly, these materials don’t cause harm, but accidents can happen, and things do sometimes go wrong. If spilled or exposed, hazardous materials can cause some serious damage. As an employer, you need to be prepared and ready to respond before a spill or other accidental release happens. OSHA, the Occupational Safety and Health Administration, provides extensive guidance and regulations to help you do just that. This course will help you understand your responsibilities, so you can keep your workers, and community, safe. By the end of this course, you’ll be able to: • Recognize the legal requirements for employee training in spills and hazardous waste • Plan to use PPE in conjunction with other protective methods to shield workers from hazards • Tailor your Emergency Response Plan (ERP) to the specific hazards of the worksite Why take this course? This course is for employers whose employees handle hazardous waste, either on or off-site.You’ll learn what you’re legally required to do to keep your workers safe from spills and hazardous waste. You’ll also learn about planning for PPE use and tailoring your Emergency Response Plan. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 28/05/2024 |
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Chemical Hazards and Toxic Substances(OWS08) | Chemicals are all around us. From brushing your teeth before work, to sanitizing your hands before a meeting, chemicals are part of everyday life. In the workplace, chemicals are also often an essential part of working practices, whatever your industry. Many chemicals are harmless, but some can be hazardous. Chemical hazards need to be managed properly to keep everyone healthy and safe, and you’re legally required to minimize the risks to protect your workers. OSHA’s standards lay out the information you need to make sure people are working safely around chemicals. This course tells you what you need to know. By the end of this course, you’ll be able to: • Identify and evaluate chemical hazards and toxic substances in your workplace • Regulate worker exposure to hazardous materials through a hierarchy of controls • Communicate information about chemical hazards and toxic substances through safety data sheets, labeling, and training Why take this course? This course is for employers in workplaces that handle chemical and other toxic substances. You’ll learn what OSHA requires of you as an employer, including identifying the hazards, communicating them to your workers, and doing everything in your control to minimize the risks. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 26/05/2024 |
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Occupational Noise Exposure(OWS09) | Have you ever had to shout to be heard at work? Or finished your shift with an irritating ringing in your ears? If so, you’re probably already familiar with the hazards of a noisy workplace. The problem is, when workers are exposed to noise levels that are too high for too long, there’s a real risk of permanent and irreversible hearing loss. OSHA, the Occupational Safety and Health Administration, sets limits on noise exposure at work. As an employer, you’re legally required to protect your workers from the hazards of noise. The good news is that occupational hearing loss is entirely preventable, and there are many ways to control exposure, whatever your industry. This course shows you how. By the end of this course, you’ll be able to: • Recognize your legal responsibilities regarding occupational noise exposure and hearing conservation as an employer • Measure exposure to noise and any health effects on your workers • Identify noise control measures, including engineering, administrative, and personal protective equipment (PPE) Why take this course? This course is aimed at employers. It lays out OSHA’s regulations for occupational noise exposure, so you know exactly what measures you need to take to prevent excessive exposure to noise and keep your workers safe. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 28/05/2024 |
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The Dangers of Working in the Heat(OWS10) | There’s nothing like a bit of sunshine to quite literally brighten your day. From an improved mood to increased energy, working outdoors can be a great experience. But it’s not all sunshine and rainbows, as the saying goes. Working in the heat has some serious downsides, too. Every year, thousands of workers get sick from occupational heat exposure. Heat illness is serious, and in some cases, even fatal. If you work in the heat, you need to know the dangers, and how to protect yourself and others from the hazards of heat. This course gives you the understanding and strategies you need to work in safety, whatever the weather. By the end of this course, you’ll be able to: • Recognize contributing factors for heat illness (including personal risk factors) • Protect yourself and others from heat-related illness at work • Recognize symptoms of heat illness and take immediate action Why take this course? Heat illness can affect anyone, regardless of age or physical health. This course will suit anyone that works in heat, both outdoors and indoors. You’ll learn how and when you’re most at risk from the heat, what heat illness looks like, and how to keep yourself safe. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 28/05/2024 |
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Password Management Applied(CS027) | Passwords help to keep systems and data secure. But if passwords are intercepted by cybercriminals, they can create a security vulnerability. This allows those same criminals to access all kinds of confidential data, giving them the ability to wreak havoc and hold organizations to ransom. Cybercriminals and the scams and software they use to gain access to information like passwords are more sophisticated than ever. Whatever size organization you’re working for, you can’t afford to ignore password management. Luckily, there are tools available that both you and your organization can use to keep your systems as secure as possible. By the end of this course, you’ll be able to: • Define password management and the challenges faced when implementing it • Explain how a zero-trust approach helps protect organizations against cyberattacks • Understand the difference between single sign-on (SSO) and multi-factor authentication (MFA) and how both can increase password security Why take this course? These days we all use password-protected systems to complete our jobs and even to manage our personal data. That’s why everyone needs to understand how to overcome the challenges of password management. This course will help you understand how you and your organization can keep your systems and data as safe as possible. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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The risks of public WiFi and the use of VPNs(CS028) | The daily commute can be a grind for so many of us. But at least there’s that 10-minute stop-off at your favorite coffee shop to look forward to. You can order a complicated drink. You can have a muffin. You can log in to the coffee shop’s Wi-Fi and unwillingly expose your organization’s network and confidential data to cybercriminals. That last bit doesn’t sound so great, does it? Using public Wi-Fi is not without risk. Understanding these risks and how to overcome them will help you protect the organization you work for. The techniques that cybercriminals use to steal data like passwords and confidential communications are more sophisticated than ever. So it’s vital you know how to avoid compromising your organization’s privacy and security. By the end of this course, you’ll be able to: • Understand the risks associated with using public Wi-Fi • Explain how a VPN can help increase privacy when using public Wi-Fi • Recognize the dos and don’ts of using public Wi-Fi Why take this course? Everyone has a role to play in protecting their organization’s data from being hijacked by cybercriminals. That’s why everyone can benefit from understanding risks to security and how to overcome them. This course will show you why public Wi-Fi can be dangerous, along with how to be as safe as possible while using it. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Types of VPNs(CS029) | Virtual private networks – or VPNs – provide an encrypted tunnel through which all online activity and communication can travel. This helps keep you and your organization safe from cybercriminals and protects confidentiality. Pretty clever stuff, right? They can even help remote teams access work networks more safely. The thing is, even though VPNS are a useful tool, understanding exactly what they do can be challenging. And your organization’s precise needs relate to their size and the type of work being undertaken. Understanding the pros and cons of using a VPN, along with the main types, and what to look out for, will help you make the most of the benefits that VPNs have to offer. By the end of this course, you’ll be able to: • Understand the advantages and disadvantages of using VPNs • Define the 3 main types of VPN and what they offer • Recognize what your organization should consider when choosing a VPN Why take this course? Cybercriminals become more sophisticated and dangerous every day. That’s why everyone working within an IT environment needs to understand the pros and cons of working with VPNs and how to go about choosing one. This course will help you understand the ins and outs of VPNs and how they can protect the organization you work for against cyberattacks and data breaches. 15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 28/05/2024 |
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The Basics of Cryptography(CS030) | Ah, cryptography! The ancient art of… something that sounds pretty complicated. If that was your 1st reaction, you’re not entirely wrong. But it might surprise you to learn that if you’ve ever used online banking, you’ve already benefited from the protection cryptography offers. Because it’s all about keeping your communications and data secure, so cybercriminals can’t obtain it.Cryptography already plays a role in keeping data and communications safe within your organization, too. Understanding why this is necessary and how it’s accomplished will help you understand how you and your organization can outsmart sophisticated cybercriminals.By the end of this course, you’ll be able to:• Understand the importance of cryptography and how it protects organizations and individuals from being targeted by cybercriminals• Define ciphers and keys and their role in encryption and decryption• Recognize the difference between symmetric and asymmetric cryptographyWhy take this course?Anyone could be a victim of cybercrime, from individuals to organizations. That’s why everyone can benefit from understanding the techniques used to outsmart criminals and keep data and communications secure. This course will introduce you to why cryptography is needed along with how it’s implemented.10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 30/04/2025 |
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Choosing a Cloud Vendor(CS031) | Watching the clouds in the sky can be relaxing on a lovely summer's day. But there are too many to count them all, and you’d probably get overwhelmed if you tried. Trying to choose a cloud vendor to take care of your organization’s data can feel overwhelming, too. Because just like real clouds in the sky, there are so many potential vendors out there. These days, organizations can’t afford not to engage with cloud services, as they can bring huge benefits to businesses. New potential vendors appear regularly, and it’s challenging to figure out which one is the best match for your organization. Recognizing the main different types of cloud services will help you make sense of what’s being offered. And understanding what to consider when choosing a vendor will help you make the right choice. By the end of this course, you’ll be able to: • Recognize the 3 main types of cloud services • Understand the importance of scalability • Identify the key considerations to explore when choosing a cloud vendor that meets your organization’s needs Why take this course? Everyone working in an IT environment needs to understand what to consider when choosing a cloud vendor. This course will help you make sense of the main types of cloud services offered by vendors. It’ll also help you understand the key considerations to explore when choosing a vendor, including scalability. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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Threat Monitoring(CS032) | Any organization, regardless of size or sector, can become a victim of cybercrime. The organization you work for is no different. You may feel confident that your existing protection against attacks is sufficient. But as you’ll already know, traditional methods like firewalls and even antivirus software aren’t enough to keep attacks at bay. So what is? Having a Threat Monitoring policy in place is key. The strategy you take towards detection and prevention, and which service provider you use will have a huge impact in keeping your data safe. This course is designed to help you protect against attacks rather than just responding to them. This will help preserve your company's reputation and also keep your networks and data safe. By the end of this course, you’ll be able to: • Understand why organizations need to invest in threat monitoring • Define the difference between detection and prevention and the role played by each • Recognize the value of continuous security monitoring (CSM) and working with external Managed Security Service Providers (MSSPs) Why take this course? IT managers and teams and security managers all need to understand the value of threat monitoring. This course will tell you why it’s essential. It’ll also walk you through how to prevent rather than just detect attacks and how continuous security monitoring can help your organization up its threat-monitoring game. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Covert Crypto Mining(CS033) | Imagine if your neighbor broke into your house while you’re at work to “borrow” your electricity. You’d be pretty annoyed! After all, you never said they could use it, and they’d end up costing you a lot of money.Now imagine someone’s “borrowing” your computer’s power to solve complex equations without you even realizing it. That’s basically what covert crypto mining or “cryptojacking” is. This course will help you understand the basics of cryptocurrency, how cryptojacking works, and how you can avoid it.By the end of this course, you’ll be able to:• Explain how cryptocurrency works and what is meant by “mining”• Define cryptojacking and recognize the signs it's happening• Implement ways to prevent cryptojackingWhy take this course?The world of crypto is new and can be confusing, which means people can be easily exploited without their knowledge. This course, suitable for anyone, will give you a beginner's guide to the world of cryptocurrency and ensure you’re prepared to combat this new type of hacking.10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 30/04/2025 |
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Application Security Vulnerabilities(CS034) | Before going on vacation, you check all the windows are secured, hide your valuables, and lock your doors. You don’t want to be robbed – no one does! You do these things because you know most thieves will get in through an open window or door, especially if something enticing is on show. You know the common vulnerabilities, and you try to prevent them. The same is true for your applications. Criminals often attack the same common vulnerabilities in applications to commit cybercrimes. This course will help you understand and manage application vulnerabilities to prevent them from being exploited, so you can ensure you’ve secured your cyber windows. By the end of this course, you’ll be able to: • Describe why exposing application vulnerabilities is so important • Understand what lessons can be learned from vulnerabilities • Use the 5 stages of vulnerability management to prevent applications from being exploited Why take this course? No one wants their applications to have a glaring hole in them, ready for someone to exploit. This course will help you recognize common security vulnerabilities to ensure your applications aren’t vulnerable. Suitable for anyone in an IT team or security management, this course will also suggest ways to keep your applications secure to help prevent cybercrime. 15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 26/05/2024 |
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Cybersecurity and Your Supply Chain(CS035) | If you were asked to climb a chain that had a rusty link somewhere, you’d probably think twice. After all, a chain is only as strong as its weakest link. It’s an expression we’ve all heard before, but it’s true. One weak point and the whole thing snaps, and you’re tumbling to the floor! The same is true for cybersecurity. Cybercriminals are most likely to attack at the weakest point. If you have a weak link, they’ll be able to exploit it and cause damage along the entire supply chain. This course will help you ensure your entire supply chain has robust cybersecurity. By the end of this course, you’ll be able to: • Explain why cybersecurity is paramount to every step of a supply chain • Recognize common supply chain cyberattacks • Implement the principles of supply chain cybersecurity Why take this course? For your cybersecurity to be effective, it needs to cover your entire supply chain. This course, suitable for anyone in IT or security management, will teach you how to spot and deal with weak links. You’ll also learn some common cyber supply chain attacks, so you can work to prevent them from happening to you. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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Security Doesn't Stop at Work(CS036) | Just because you’re at work doesn’t mean you forget to drink water and eat food. Yes, your day will probably be filled with important business, but you still need to do basic life tasks to keep yourself healthy at work. So why is it that so many workers forget basic cybersecurity to keep their tech healthy at home? It can leave them and even their work, through connected devices, vulnerable to a cyberattack. This course will help you maintain your cybersecurity awareness from office to home. By the end of this course, you’ll be able to: • Explain the benefits of having a “Just Culture” when it comes to cybersecurity • Compare common security failings at home and work • Implement ways to be more security conscious both at home and at work Why take this course? This course will give you cybersecurity best practices that you can implement wherever and whenever. You’ll learn what security failings to look out for both at home and work to remain secure online. We all need to stay vigilant against cyberattacks, so this course is suitable for everyone. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Bloodborne Pathogens(OWS11) | Blood is pretty amazing, right? It spends its time on a continuous cycle round our body, regenerating itself when we lose any of it, and feeding our bodies with everything that’s needed to keep us alive. But it does have an Achilles heel. It’s susceptible to being infected by bacteria or other pathogens that can then be transferred to others. So, encountering blood that contains pathogens can be bad news. It’s estimated that between 600,000 and 800,000 needlestick injuries occur every year in the USA, and many of these have the potential to transmit bloodborne pathogens. So protecting healthcare workers, or anyone who might come into contact with contaminated blood, is vital.And the Occupational Safety and Health Administration (OSHA) have strict regulations that must be complied with. By the end of this course, you’ll be able to: • Define the meaning of bloodborne pathogens and how they’re spread • Recognize the risk factors of injuries involving bloodborne pathogens • Describe how to create an Exposure Control Plan, and Post-Exposure Incident Procedures Why take this course? As a leader, manager, or health and safety manager, it’s your job to make sure you have procedures in place that follow OSHA regulations. This course will explore what bloodborne pathogens are, who’s likely to be at risk, and how you can plan before and after incidents, to minimize the potential damage. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 26/05/2024 |
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Confined Spaces(OWS12) | Frantic chases through air-conditioning ducts are a firm favorite of Hollywood action movies. It makes exciting viewing – will the hero get out of the tight squeeze, and save the day? Who knows! Holding onto your popcorn tightly, you will them to keep crawling and reach the vent at the end of the tunnel… But for some workers, this tense Hollywood hook is a daily occurrence in their job. Working in confined spaces is hazardous, and not just because it’s a tight squeeze. There’s a whole load of other perils that could cause harm. So, businesses need to put measures in place to protect employees and comply with the Occupational Safety and Health Administration (OSHA) rules for confined space entry. By the end of this course, you’ll be able to: • Identify areas classed as confined spaces in your workplace • Define the legal requirements for entering and working in confined spaces • Create procedures for employees working in confined spaces that require permits Why take this course? If you’re a leader, manager, or the person responsible for health and safety, you need to make sure employees are protected from the potential risks of confined spaces. This course will look at the definitions of “confined spaces” and when permits are required under OSHA regulations. It’ll also explore the procedures you need to put in place to stay compliant. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 26/05/2024 |
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Electrical Safety(OWS13) | Harnessing the power of electricity was arguably the most important technological breakthrough ever made. It sped up the world’s development, making the impossible, possible. Now electricity’s so normal, we often forget it’s even there, powering almost every aspect of our lives. But that also means we often forget just how dangerous a force it is. Workplace accidents caused by electricity are often very serious. They can lead to damaged property, serious injury, and even death. So, every company in the US needs to observe the rules and regulations for working with or around electricity, set out by the Occupational Safety and Health Administration (OSHA). By the end of this course, you’ll be able to: • Identify common electrical hazards and the risks they pose to employees • Define methods to protect both qualified electrical workers and general employees from electrical hazards in your workplace • Recognize how to provide the correct electrical protective equipment for employees working with electricity Why take this course? As a leader, manager, or person in charge of health and safety, it’s your job to protect your employees from harm while they’re at work. This course will explore common workplace electrical hazards and their potential consequences, as well as looking at measures to help you protect workers and remain compliant. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 27/05/2024 |
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Ladder Safety(OWS14) | The humble ladder. It’s been helping people reach things from high places for 10,000 years, and providing slapstick comedians with potential joke material for a good while, too! But there’s more to a ladder than just the steps, and using one safely is no laughing matter. Every year, thousands of people are injured falling from ladders at work. Sometimes these injuries can be very serious, or even fatal. So, to help reduce the risk, the Occupational Safety and Health Administration (OSHA) put in place rules and regulations about the safe use of ladders, which all employers in the US must comply with. By the end of this course, you’ll be able to: • Identify when, and which types of, ladders must be provided to keep employees safe • Describe how to set up and inspect ladders correctly to ensure they’re suitable • Create best practices for the safe use and maintenance of ladders in your workplace Why take this course? As a leader, manager, or Health and Safety manager, you have a duty to provide the correct equipment to protect employees from harm. This course will show you how to decide when ladders are needed, and which ladders are appropriate. It’ll also look at best-practice advice for setting up, inspecting, using, and maintaining ladders correctly. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Machine Guarding(OWS15) | Can you imagine life without machines? You’d have to make things by hand and it would be slow. Mass production machinery revolutionized how things were made, and how long it took to make them. But, while machines streamlined industry, they also brought with them a lot of risks, which saw many workers seriously injured, or worse. Thankfully, a lot has changed since the industrial revolution. Modern workplaces are much more risk-aware and protect machine operators from hazards by using machine guarding. To help counteract the dangers of machinery in workplaces, the Occupational Safety and Health Administration (OSHA) created regulations and guidelines that must be followed. By the end of this course, you’ll be able to: • Recognize the risks posed by machinery in your working environment • Identify the correct machine guards necessary to keep employees safe • Plan good working practices alongside machine guarding to minimize the risk of incidents Why take this course? Modern workplaces have a duty of care to make sure their employees are safe at work. Putting in place the correct safeguards for working with machinery forms a huge part of that. For leaders, managers and Health and Safety managers, this course will look at the risks of working with machinery, and how to reduce those risks and stay compliant. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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The Risks of Shadow IT(CS037) | The word “shadow” doesn’t usually come with anything good attached to it. Nope, we’re more likely to think about lurking monsters and shady characters. So it’s no surprise to learn that Shadow IT is sometimes feared, too, especially by IT teams. To be honest, it can have some pretty scary risks to the business you work for. But it’s not all black and white. Knowing more about Shadow IT will help you avoid unnecessary security risks and data breaches, which can also mean avoiding huge fines and potential disciplinary action, too. This course has been designed to explain exactly what Shadow IT is and advise about its appropriate use. By the end of this course, you’ll be able to: • Define Shadow IT • Identify when it’s appropriate to use forms of Shadow IT • Explain the risks of Shadow IT Why take this course? Taking this course will help protect you and the company you work for from hackers, potential data breaches, financial liabilities, as well as operational malfunctions in the IT systems. But some Shadow IT can also be handy if used appropriately, so it’s useful to be aware of. If you use a computer for any part of your job, regardless of role, then you won’t be left “in the dark” any longer. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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The Use of Passwordless Authentication(CS038) | Passwords have traditionally been used to protect your online information. But, with data theft on the increase and hackers getting smarter, passwords may not be the best way to protect your personal details anymore. Plus, everyone has far too many passwords to keep track of these days. So, what can you do to keep your data safe? Well, that’s where passwordless authentication can help. Passwordless authentication can’t keep hackers from trying to steal your data. But it does stop the use of unsafe passwords, making your private information less vulnerable to cybersecurity attacks. By using passwordless authentication, everything you store online can be protected. If you’re not familiar with tech, don’t worry. The future might be full of hackers and strange technological terms, but with the right knowledge, you’ll have no problem tackling both. By the end of this course, you’ll be able to: • Describe what passwordless authentication is and how it works to protect your data • Explain the benefits of passwordless authentication over using traditional passwords • Identify how to use passwordless authentication to help keep your data secure Why take this course? Whether you’re a business or an individual employee, there are always a lot of passwords to keep track of. And keeping data secure is important for everyone. So, passwordless authentication is a great solution. You’ll enjoy enhanced security online and reduce the chance of your information being compromised. Plus, you’ll never have to worry about forgetting your password again. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 28/05/2024 |
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How to work well with your IT Teams(CS039) | When you have a tech problem, who do you call? That’s right, the IT team. If you need help handling security, or have a user request, these are the people you turn to. Providing support to employees is one of their most important tasks and helps company operations run smoothly. So, why do some IT issues go unresolved? It all comes down to communication. We’re not quite at the “Minority Report” stage – where problems can be spotted before they happen. So good communication with the IT department is vital for effective resolutions. This course helps identify the difference between good – and not so good – ways of working with your IT team. By the end of this course, you’ll be able to: • Explain the importance of your IT team • Follow best practices to communicate effectively with your IT team • Identify the difficulties IT teams face, so you have a better understanding of their role Why take this course? Working well with your IT team makes life easier for everyone. This course is designed for anyone who may need to call on the services of IT support. You’ll learn about the best ways to communicate effectively with your IT team, the difficulties that IT teams need to deal with, and appreciate the importance of working well with your IT team. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Basic Respiratory Protection(OWS16) | Unless you practice mindfulness, you probably don’t often think about your breathing. It’s just something we all do. In and out… In and out… Every breath supplies our body with the oxygen needed to keep us alive, without us even thinking about it. Pretty neat, huh? Until something happens that means not enough oxygen gets in… Without the right equipment, working in environments with insufficient oxygen can be deadly. So, OSHA, the Occupational Safety and Health Administration, have detailed requirements that companies must follow to be compliant. But what are the regulations, and how can you ensure the safety of employees, whatever the oxygen levels? By the end of this course, you’ll be able to: • Define the circumstances in which respiratory protection for employees is necessary • Identify the most appropriate type of respirator for a job • Use best-practice advice to help design a respiratory protection program Why take this course? Making sure your employees can breathe freely, whatever job they’re undertaking, is vital for protecting them from serious harm. For managers, leaders, and H&S personnel, this course will explain the OSHA regulations surrounding respiratory equipment, and how to create a respiratory protection program. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 26/05/2024 |
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Cold Stress(OWS17) | Getting out of bed on a winter morning can be hard work, right? You’re all cozy, then you stick a foot out of the covers and instantly get chills. The shivery journey to work doesn’t seem appealing, and the temptation to stay in bed all snuggly and warm is big… But what about people whose job is to work outside, even in sub-zero temperatures? The brave souls who work in winter weather conditions are actually risking a lot more than being a little cold. So, OSHA (the Occupational Safety and Health Administration) has regulations to protect employees from cold stress, which companies must follow, to protect employees, and stay compliant. By the end of this course, you’ll be able to: • Define the main risks of working in winter conditions • Identify suitable PPE to protect employees from cold stress • Use advice to implement best practices where employees are working in winter conditions Why take this course? Employers have a responsibility to maintain the health and well-being of their employees. And when it comes to winter weather, that means making sure employees don’t get too cold. For leaders, managers, and health & safety personnel, this course will explain cold stress, and how to keep employees safe from harm. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 26/05/2024 |
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Driver Safety(OWS18) | Since the development of road networks, the ability to move goods and people has helped businesses expand their reach to more than just the local area. And, every day, millions of people get behind the wheel for work purposes, without giving it a second thought. But sometimes things go wrong. Did you know that motor vehicle crashes occur every 5 seconds, someone’s injured every 10 seconds, and fatal collisions happen every 12 minutes? This puts into perspective just how important it is to keep employees driving safely. So, OSHA, the Occupational Safety and Health Administration, have regulations that employers and employees must follow. And it’s the employer’s responsibility to enforce these. By the end of this course, you’ll be able to: • Define employer responsibilities under the OSHA Driver Safety regulations • Use best-practice advice to promote safer driving in your workplace • Follow the Network of Employers for Traffic Safety (NETS) 10-step driver safety program Why take this course? Traffic accidents can have a devastating impact on families and businesses, both emotionally and financially. So, it’s vital that employers encourage safe driving. For leaders, managers, and health & safety personnel, this course will explore employer responsibilities under the OSHA regulations. It’ll also look at best practice, and creating a driver safety program, to help protect employees. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 27/05/2024 |
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Lockout / Tagout(OWS19) | Electricity helps turn heavy-duty tasks into light work with the use of mighty machines that harness energy and put it to good use. But because that’s so normal, it’s easy to forget that electricity’s a wild beast. Hazardous energy contained within machinery creates a very dangerous environment, which can seriously, or even fatally, injure people. When machinery stops working, or needs maintenance, it’s vital that workers have the correct equipment and procedures to carry out their jobs safely. And that’s where lockout/tagout comes in. The Occupational Safety and Health Administration has a set of lockout/tagout regulations that employers need to follow. By the end of this course, you’ll be able to: • Define the risks of hazardous energy, and lockout/tagout • Identify employers’ responsibilities under the OSHA lockout/tagout regulations • Use best practice to develop lockout/tagout procedures Why take this course? Having the correct procedures and equipment to protect people working around electricity is vital. If you’re a manager, leader, or health and safety manager, this course will help. It’ll explain hazardous energy, lockout/tagout, and employers’ OSHA responsibilities. And by using the advice in the course, you’ll be able to develop effective lockout/tagout procedures. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Hazard Communication(OWS20) | Have you ever found a can of “unknown substance” at the back of your garage? The kind where the label disintegrated decades ago? It could be glue, oil, or old paint, but you can’t tell… And to deal with it, you take the best course of action you know: leave it on the shelf where you found it, because even though you’re pretty sure it’s safe, it might be dangerous. While this temporary solution may work at home, dealing with chemicals in the workplace must be taken a lot more seriously. Handled incorrectly, chemicals can cause fire, property damage, serious injury, or worse. So, OSHA, the Occupational Safety and Health Administration, has designed a set of regulations and procedures that businesses using chemicals must follow: Hazard Communication, or HazCom for short. By the end of this course, you’ll be able to: • Identify how hazardous chemicals must be labeled, and employer responsibilities around labeling • Describe the requirements for data safety sheets under HazCom • Use best practice to help develop a hazard communication program in your workplace Why take this course? It’s an employer’s responsibility to warn employees of the potential dangers of chemicals they work with, to keep them safe, and to stay OSHA-compliant. For leaders, managers, and health and safety managers, this course will examine the basics of HazCom. It’ll also give you some best-practice advice for creating an effective hazard communication program. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Forklift Truck Safety(OWS21) | Warehouses and construction sites around the world use lift trucks. These vital machines lift heavy objects to heights beyond human ability. And they speed up jobs, so everything operates more efficiently. But if you don’t know what you’re doing, using a lift truck carries risk. Annually, more than 90,000 accidents involve lift trucks in the USA. Of these, nearly 35,000 lead to serious injury, and around 85 deaths occur. So, OSHA, the Occupational Safety and Health Administration, have standards that organizations must comply with to minimize the risk of employees, or bystanders, getting hurt. By the end of this course, you’ll be able to: • Describe the minimum standard of basic training required to operate different types of lift trucks • Explain the various roles, such as banksmen and signallers, that keep lift trucks sites safer for workers and bystanders • Identify the procedures for examining lift trucks, including pre-shift checks and routine inspections and maintenance Why take this course? If the company you work for uses any kind of lift truck, then OSHA standards must be followed. As a leader, manager, or health & safety manager, you have to make sure that happens. This course will explore the minimum basic training that employees need to receive under OSHA. It’ll also explain the important roles required for lift truck safety, as well as inspection and maintenance of lift trucks. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 27/05/2024 |
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Asbestos Hazard Management(OWS22) | Lots of things can pose risks to workers. Obvious hazards are everywhere you look, like elevated areas that could be easy to fall off, slippery floors, trailing wires, electricity… The list is endless. But, as well as the risks you can see, you also need to be concerned about the ones you can’t. The air that we take for granted can easily be contaminated with hazardous particles. And of those, asbestos is one of the most dangerous. It can have devastating effects on employees’ health. So, OSHA, the Occupational Safety and Health Administration, has a set of safety standards that must be complied with, to protect workers from asbestos exposure. By the end of this course, you’ll be able to: • Explain the health effects of exposure to asbestos • Describe how to conduct risk assessments to assess asbestos hazards • Implement safety procedures to handle asbestos safely and effectively, in accordance with legislation Why take this course? As leaders, managers, and health-and-safety managers, it’s your responsibility to make sure asbestos exposure risks are minimized. This course will examine the health risks of asbestos exposure, how to assess the danger, and how to put in place safety procedures. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 26/05/2024 |
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Safety Audits(OWS23) | Employee safety is a top priority in every workplace, because employees are a vital part of the company’s success. So, making sure they’re healthy, and not at risk, helps to create a constant, smooth operation. You might have the most robust health and safety policies and procedures in the world. But how can you be sure they’re always relevant and working as they should? Well, the answer to that is safety audits. They’re a vital part of making sure health and safety policies and procedures cover everything they need to. And they help companies stay compliant with OSHA standards. But what makes a good safety audit, and how can you use them to inform change? By the end of this course, you’ll be able to: • Describe the business leader’s responsibility as it relates to safety audits • Identify the components needed for a comprehensive safety audit, including interviews with staff members, compliance with legislation, and safety protocols • Analyze the safety-audit results to pinpoint areas of improvement, any missing documentation, or policies in need of updates Why take this course? As a manager, leader, or health and safety manager, you need to make sure safety audits are carried out, to comply with regulations and maintain employee safety. This course will look at your responsibilities, what needs to be included in a comprehensive safety audit, and how to use audit results to make improvements. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Incident Investigation(OWS24) | In an ideal world, incidents in the workplace – where things get damaged, or people get hurt – wouldn’t happen. But in reality, around 2.6 million nonfatal workplace injuries, and over 5,000 deaths occur every year in the USA. And workplace injuries and incidents have a huge impact on both businesses and families. Under the Occupational Safety and Health Administration (OSHA) regulations, workplace incidents must be investigated to discover the root cause and whether they were preventable. Incident investigators have to follow certain procedures and ask questions. But why is finding out the root cause important, when do incident investigations need to be done, and how do you carry them out? By the end of this course, you’ll be able to: • Describe how to conduct an incident investigation • Explain the process of a root-cause analysis, including how to prepare before the investigation and carry out documentation • Analyze and correct the situation using information gathered from the investigation Why take this course? Incidents must be correctly investigated to maintain safety and enable improvements. If you’re a leader, manager, or health and safety manager, this course is for you. It’ll explain your responsibilities for incident investigation, and take an in-depth look at how to investigate and analyze incidents effectively. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Hand and Power Tools(OWS25) | Screwdrivers, chisels, hammers, wrenches, portable sanders, and grinders… There’s a handy hand or power tool to help do pretty much every task imaginable. DIYers around the world love them, but using them comes with risks. And many workers get exposed to these risks daily as part of their job. Estimates show that hand and power tools cause around 10% of workplace injuries. So, OSHA, the Occupational Safety and Health Administration, developed standards that businesses must follow to protect employees from the risks. Leaders and managers must limit or prevent risks, and put a safety program in place to protect employees. By the end of this course, you’ll be able to: • Recognize how to assess and mitigate the risks associated with hand and power tools • Recognize early signs of damage from exposure to power tools • Identify the component parts of an OSHA-compliant hand and power tool safety program, and how programs help to reduce risk Why take this course? If it’s your responsibility to protect employees from the dangers of hand and power tools, this course is perfect. You’ll find out how to assess and reduce the risk of using hand and power tools. And you’ll also get advice on creating and implementing a hand and power tool safety program. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Physical Security(CS040) | Ever get the feeling you’re being watched? Like when you’re waiting in line and checking your messages, but it feels like the person behind you is just a little too close? It can be unsettling, right? Usually, it’s an innocent action and nothing to worry about. But not being aware of it could lead you to accidentally let the wrong people see sensitive information. There are so many ways to protect information in the virtual world now that it’s easy to forget about keeping data physically safe. But physical security is a vital part of cybersecurity. And there are physical security risks you need to be aware of, so you can take steps to minimize them. By the end of the course, you’ll be able to: • Define the potential physical security risks you may encounter in the workplace • Explain the signs of each physical security risk • Take actions to minimize physical security risks Why take this course? Every business holds data that needs to be protected. And it’s up to everyone to take steps, including physical ones, to make sure that happens. This course will help you identify the physical security risks you might face at work. And by using the advice in the course, you’ll be able to minimize these risks. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 28/05/2024 |
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Security and AI(CS041) | There’s no denying that AI and Machine Learning has made a lot of the day-to-day functions of IT easier. And new AI cybersecurity tools are being developed all the time, to help keep important business data safe. But using it doesn’t necessarily mean an end to cybercrime. As AI and Machine Learning become more advanced, so do the developing cyber threats. And, if you want to use AI as part of your cybersecurity, it’s vital to know its possibilities and risks. AI programs can also throw up some data-ownership issues that you’ll need to navigate, so you can balance effective threat protection with staying in control of the data. By the end of the course, you’ll be able to: • Describe how AI can be used to detect potential security threats • Explain the potential risks and threats of using AI in security and how to mitigate these • Identify who owns the data put into AI systems and how to maintain control Why take this course? If you’re an IT or security professional who wants to gain a better understanding of using AI in cybersecurity, this course is for you. It’ll look at how AI can help detect threats, and explain how to mitigate the security risks of using AI. By following the advice in the course, you’ll be able to make sure you can stay in control of the data AI systems hold. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Automation and Integration(CS042) | In the not-too-distant past, keeping virtual business information safe was a time-consuming job. You could spend countless hours stuck in the Groundhog Day of performing endless security updates. Now, automation and integration exist to take some of the leg work out of cybersecurity. But they need to be used carefully to give the best protection. Automating and integrating security processes isn’t “one size fits all”, and you can’t just “set and forget” it. You need to tailor automation to suit the business, and monitor things closely to make sure no threats get through. But what can you automate, and how do you know it’ll be safe? By the end of the course, you’ll be able to: • List the potential uses and associated benefits of automation in security • Identify the different types of system updates and how to use these to keep your devices secure • Employ strategies to safely automate and integrate systems Why take this course? Using automation and integration correctly is vital for keeping sensitive business systems safe. If you work in IT or systems management, this course is for you. It’ll explain the different automation and integration uses, and strategies, so you can always keep your workplace systems secure. 20 mins | SCORM | Takeaway Tasks | 5.00 | 22/05/2024 | 26/05/2024 |
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Using Open Source tools securely(CS043) | One of the most frustrating things about closed-source software tools is that, when a new version arrives, it’s different. And that difference usually ends up including the removal of something you needed to use. So frustrating! You end up spending hours changing work you’ve already done, or searching for a way to get around it. And in business, wasting time like this can mean losing money. Open-source tools offer a solution, though. They let you view, copy, and interact with the code, so you’ll always be certain that the tool you’re using is available. But they can pose some cybersecurity risks if they’re not used correctly. So, you need to know how to use open-source data securely. By the end of the course, you’ll be able to: • Describe open-source software and its potential uses • Identify the potential risks of using open-source software within a business • Apply key tips to ensure you use open-source data securely Why take this course? Having the ability to take control of the software you use is useful for business, but making sure it’s done safely is vital. For IT security specialists, and developers, this course will examine the uses and risks of Open Source. And by using the advice in the course, you’ll be able to make sure any open-source tools you use are secure. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 28/05/2024 |
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Cybersecurity and HR(CS044) | Global internet trade, and new, sophisticated cyber-threats, make it vital for businesses to put in place strong customer-data-protection measures. They help companies stay compliant with laws, and stop them hitting the headlines for the wrong reasons. But businesses also hold other “people” data that can be forgotten about and needs just as much protection: employee information. Personally Identifiable Information (PII) is sensitive data that can identify an individual. If sensitive employee data isn’t protected effectively, there can be serious consequences, such as data breaches and identity theft. These consequences can affect both the employee and the business. So, what employee information is considered sensitive, and how can you protect it? By the end of the course, you’ll be able to: • Explain what Personally Identifiable Information (PII) is and what data handled by the business you’re in is considered PII • Describe the ways in which PII may be at risk, and the consequences of these • Take relevant precautions to keep PII safe Why take this course? If you work in HR, or People or Talent management, keeping employee data safe and confidential is a vital part of your job. This course is for you. It’ll explain what PII is, the risks it can face, and the consequences of those risks. You’ll also learn how to take precautions to keep PII secure. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 26/05/2024 |
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Secure File Sharing(CS045) | Remember the slow old days when everything was paper-based? To send documents to different departments or businesses you had to package them up, and mail them. It would take days, or even weeks, and relied on the postal service getting them to their destination in one piece. Thankfully, file sharing can now happen instantly, at the touch of a button. But, while it’s cut down on wasted time, it’s vulnerable to cybercrime. When your team needs to share files, either internally, or externally, those files need to be protected. If they’re not shared securely, they could end up in the wrong hands. To ensure those files are secure, you need to first recognize the potential problems of file sharing. Then you can use methods to mitigate those risks. By the end of the course, you’ll be able to: • Describe the different ways in which files can be shared internally and externally • List the potential risks each type of secure file-sharing system poses • Employ strategies to use secure file-sharing practices Why take this course? Whether it’s internal or external, file sharing is a necessary part of business. So, as a leader or senior manager, it’s important to put in place systems for your teams to share files securely. This course will explain the different types of file sharing, as well as the potential risks. And by using the strategies in this course, you’ll be able to keep shared files secure. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Social Media Security Awareness(CS046) | When it’s used properly, social media is great for individuals and businesses. It lets people connect with other like-minded souls, provides a platform for advertising that reaches further than anything else, and makes communicating simple. But it does have its downsides. And in business, one of those is cyber-threats. Not having an awareness of social-media security can leave businesses vulnerable. And it could be something small and seemingly insignificant that creates a risk. Like accidentally sharing an image, or getting duped by a fake account. So, it’s vital to understand what can, and does, go wrong, so you can avoid it. By the end of the course, you’ll be able to: • List the main risks of social media to businesses • Identify which risks a business is most vulnerable to • Take appropriate actions to minimize risk to the business you’re in Why take this course? Whatever level you work at, you need to make sure your social-media activity doesn’t put your workplace at risk of cybercrime. This course looks at the common social-media risks that businesses can be vulnerable to, and what to do to minimize those risks. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 28/05/2024 |
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Modern Slavery(CME22) | Slavery is something everyone knows existed in the past. The idea of people being imprisoned, ill-treated, and forced to do things against their will is heartbreaking. And it’s difficult to understand how it was ever acceptable. Thankfully, in the modern world, slavery is seen as morally and lawfully wrong… But sadly, it does still exist. It’s estimated that around 50 million victims are currently trapped in modern slavery globally. The true number is unknown, though, because so many modern slavery incidents go unreported. And every year, the number of people bought and sold increases, making modern slavery one of the fastest growing crimes. By the end of the course, you’ll be able to: • Define “Modern Slavery” including the different forms it can take • Describe the victims of modern slavery and who is likely to be impacted • Explain existing resources and efforts to help potential victims and stop modern slavery – from legislation, to awareness causes like the modern slavery campaign Why take this course? Anyone can become trapped in modern slavery. And often it happens in plain sight. So, it’s vital to know how to spot the signs that someone may be a victim. This course will explain what modern slavery is, who’s most at risk, and what to do to help stop more people from becoming enslaved. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Different Types of Interactions(CSE11) | Imagine if you interacted with your grandma in the same way as you interact with your line manager. Or if you spoke to a stranger the same way you speak to your partner. It just wouldn’t be appropriate. And it’s the same in customer service, too.Different interactions call for different approaches. Sometimes the best way of helping a customer is through a face-to-face chat. At other times a phone call or email is more appropriate. As someone who works in customer service, it’s up to you to match the interaction to your customers’ needs. This course will show you how.By the end of this course, you’ll be able to:• Identify key customer service interactions• Explain how to handle common customer service scenarios• Follow some best-practice tips to improve customer interactionsWhy take this course?Whether you’re a customer service leader or working on the front line, you have the power to shape customer interactions. Matching your interactions to the customers’ needs can help bring about more positive outcomes. In this course, you’ll learn about key customer service interactions, how to deal with common scenarios, and best-practice tips for improving interactions.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 13/02/2025 |
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Customer Service Teamwork and Collaboration(CSE12) | “Two heads are better than one”, as the old saying goes. “Teamwork makes the dream work” – that’s a much more recent saying, but it says the same thing. Basically, things are much easier, more efficient, and effective when you work as a team to solve a problem or come up with a great idea.Customer service is generally thought of as a very one-on-one experience. A customer tells you their issue, and you try to deal with it the best you can, even if there are difficulties. But it doesn’t have to be like that. Collaboration and teamwork absolutely have a place in customer service and can ensure customers receive top-quality care. This course will tell you everything you need to know about collaborative customer service.By the end of this course, you’ll be able to:• Follow methods and develop communication strategies to create a collaborative customer service environment• Follow tips/best practice for better communication between customer service and the rest of the company teams• Recognize and develop key skills for teamworkingWhy take this course?Collaboration may not seem like an obvious part of customer service, but it’s a very useful tool to ensure customers are dealt with efficiently and effectively. Suitable for those in customer success roles, you’ll learn how to collaborate with others within the customer service team and the benefits that will bring to your customers and your own performance.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 13/02/2025 |
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Prioritization and Time Management(CSE13) | Is there anything more stressful than moving house? Probably, but it’s definitely up there! When you arrive at the new house, you don’t just start opening boxes at random. You look for the essentials first: your bedsheets, toothpaste and clothes. Alphabetizing your book collection can wait. You set your priorities and work hard to reach them.You've got to do the same in a customer service role.Managing time and getting priorities straight is essential to most jobs, but in customer service, you’ve got the added pressure of keeping your customer satisfied. Get your priorities wrong and it’s not just your time you’re wasting! This course will help you improve your time management and prioritization, so you can be as efficient and effective as possible.By the end of this course, you’ll be able to:• Describe various time-management techniques, to improve efficiency• Implement effective delegation strategies to balance administrative responsibilities with direct customer support• Explore time-management technology tools, such as customer-service software, knowledge bases, and smooth communication platforms to streamline and automate tasks when possibleWhy take this course?Customers contact customer services about a wide range of issues, and dealing with them at random just isn’t effective. This course will help improve efficiency among your team and give you practical advice on the best way to prioritize customer-service tickets.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 13/02/2025 |
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Customer Service Mindset(CSE14) | When you go parachuting from a plane, there are certain things you want. First, a parachute! Won’t get far without that. But next, you want an instructor who knows what they’re doing. It’s dangerous, after all! Someone calm and focused who will listen to your concerns, but also has the knowledge to safely assist you as you jump out at 10,000 feet. If they were stressed and panicked, you would be, too!Now, customer service isn’t anywhere near as exhilarating or dangerous as parachuting, but if you have an issue, you also want to speak to someone knowledgeable, focused, and calm who will listen to you. You want someone with the right mindset. This course will help you improve your team’s customer-service mindset, so you can deliver top-notch assistance.By the end of this course, you’ll be able to:• Explain the importance of a flexible customer-service mindset to meet the demands of evolving customer needs• Identify internal behaviors and practises that foster a good customer-service mindset• Create a plan to practically improve your customer-service mindsetWhy take this course?Customer service is all about helping people. To best achieve that you need the right kind of mindset. This course is suitable for those in senior customer-service roles and customer account managers. It’ll help you better understand the customer-service mindset and how you can foster it within your team.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 13/02/2025 |
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How to Say 'No'(CSE15) | Everyone’s heard the saying, “The customer’s always right.” But that doesn’t mean you should put up with bad behavior or inappropriate demands. You’re trying to serve the needs of your customers. If they say they want something, it’s your job to help, within reason. Learning how to say “no” in a customer service role is important.As a leader, you need to protect the professional boundaries for yourself and your team. Saying “no” can feel uncomfortable at times. But don’t worry. There are ways to do so which can help manage expectations, de-escalate situations, and give you the opportunity to provide alternative solutions. This course will show you how.By the end of this course, you’ll be able to:• Apply tips to proactively manage customer expectations• Describe how to de-escalate difficult situations• Identify alternative solutions to customer requestsWhy take this course?Leading a customer service team can be tough. You need to balance the needs of your customers with those of you and your team. Learning to say “no” in the right way is an important part of managing people’s expectations. In this course, you’ll learn some tips to help you handle difficult situations and some best-practice guidelines, so you can master saying “no”.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 13/02/2025 |
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Maintaining Customer Service Across Channels of Communication(CSE01v2) | Face-to-face, telephone, email, social media… customers probably have lots of different options to get in touch with you. But with so many channels to deal with, it can make your task of communicating with customers a bit harder. And if the customer doesn’t have the same great service across channels, they’re not getting the best customer experience.Customer service is any human interaction with customers. Customer experience, on the other hand, is the customer’s entire journey. To deliver good customer service, all customer interactions along the journey need to be handled effectively and with care. And customers want to receive the same great experience on whatever communication channel they choose.By the end of this course, you’ll be able to:• Identify the differences between customer service and customer experience• Describe various types of customer-service channels• Explain how to provide effective customer service across multiple communication channelsWhy take this course?It’s essential to create a good customer experience on any channel. This course is for anyone who needs to communicate with customers through multiple channels. You’ll learn about different types of customer-service channels, look at how customer service differs from customer experience, and find out how to give customers good service across channels.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 13/02/2025 |
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The Importance of Brand(CSE02v2) | Branding is easy, right? As long as there’s a logo, a quirky name, and social-media content, a business is all set… Well, there’s more to it than that, and it all comes down to employees. If workers don’t know the vision and values of the company, it’s difficult to represent the brand effectively.Employees who deal with customers need to represent the brand. If a customer doesn’t experience the kind of service they expect from a brand, they can develop a bad impression of the company. And that can affect reputation and sales. So, it’s important that staff training covers how to represent the brand well.By the end of this course, you’ll be able to:• Describe the meaning of "brand" and its impact on customers• Explain how to achieve good brand representation• Create an effective brand training program for staffWhy take this course?It’s important to know how to represent a brand to customers. This course is perfect for marketing, sales, or customer-service managers who need to train staff. You’ll find out how branding affects customers and how to best represent a brand. And you’ll also learn how to create a brand training program for staff.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 13/02/2025 |
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Customer Relationships(CSE03v2) | Great customer relationships are good for business. And good customer service is the key to creating those relationships. When customers receive the excellent service they expect, they tend to develop positive feelings about the organization. This leads to repeat customers and increased sales. So, it’s important to know how to develop customer relationships.Any interaction a customer has with a company can affect their relationship with that company. To develop good customer relationships, you need to know how to read a situation and hold a conversation with a customer in the right way. And you’ll have to be prepared to deal with tricky situations that come up, when customers find their experience isn’t what they expected. This course can help.By the end of this course, you’ll be able to:• Define the importance of customer relationships• Explain the process of developing strong customer relationships, from the 1st conversation to the follow-ups• Use tips to navigate through common challengesWhy take this course?Developing good customer relationships is a key customer-service skill. This course is for anyone working in a customer-facing role who needs to build customer relationships. You’ll find out why customer relationships are so important, how to develop strong customer relationships, and learn tips to deal with customer-relationship challenges.15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 13/02/2025 |
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Customer Loyalty(CSE04v2) | In customer service, it’s important to know how to create and maintain customer loyalty. For any business to thrive and grow, it needs loyal customers. Not only do they keep buying products and services, but they can also become advocates. That means they give free and authentic word-of-mouth marketing for the business you work for.To establish customer loyalty, customers need a reason to stick with the business, such as participating in a loyalty program. Once you’ve created loyal customers, you’ll also need to find ways to maintain their loyalty and prevent them getting bored. And you can use methods to encourage loyal customers to recommend the business to others.By the end of this course, you’ll be able to:• Describe methods to create customer loyalty• Explain ways that customer service can maintain and improve customer loyalty• Use techniques to encourage customer advocacyWhy take this course?Customer loyalty leads to business growth. This course is for anyone working in customer service who needs to establish or improve customer loyalty. You’ll learn how customer loyalty can be created, how to maintain and improve customer loyalty, and techniques to encourage customers to become advocates.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 13/02/2025 |
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Effective Problem-Solving(CSE05v2) | Even in the best businesses, problems can still come up. An important part of any customer-service role is solving problems that customers bring to you. To continue offering a high-quality customer experience, you need to know how to solve problems effectively.You might find yourself dealing with complaints, helping someone with a product issue, or handling a misunderstanding. Whatever problem you’re facing, maintaining trust, asking questions, and listening to the customer can help you understand the issue. And you can apply communication skills to resolve challenging situations and deliver great customer service.By the end of this course, you’ll be able to:• Describe how to maintain customer confidence while seeking a solution• Identify situational context clues that will help reveal the root cause of the problem• Apply communication and conflict-resolution skills to de-escalate and manage challenging customer-service problemsWhy take this course?When you’re dealing with customers, you need to be able to solve problems effectively. This course will help. You’ll learn how to keep the customer’s confidence in you, situational context clues that can help, and how to apply communication and conflict-resolution skills to manage problems.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 13/02/2025 |
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Handling Complaints Gracefully(CSE06v2) | Customers’ expectations aren’t always matched by their experience. For example, they might have to wait in line for longer than they wanted. Sometimes, when this happens, customers may decide to complain. And as the face of customer service, you need to handle their complaint. How well you do this can affect the reputation of the business you work for.You could receive a complaint face to face, on the phone, or through email or social media. Whatever form it arrives in, you need to resolve the complaint effectively with a solution that ideally suits both the customer and the business. You can even use complaints to find areas of customer service that need improving. This course will show you how.By the end of this course, you’ll be able to:• Recognize how to approach different forms of customer complaints• Differentiate between effective and harmful complaint resolutions• Use complaints to improve customer serviceWhy take this course?Managing complaints effectively benefits both customers and the business you work for. This course is for anyone working in customer service who may need to handle a complaint. You’ll learn how to approach customer complaints in different forms, deliver effective complaint resolutions, and use complaints to make customer service even better.15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 13/02/2025 |
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Cross-selling and Upselling(CSE07v2) | Cross-selling and upselling are common techniques aimed at increasing profits. Whenever you interact with a customer, you can upsell by offering them an upgrade, or cross-sell by suggesting they buy a few more items. But you need to use these techniques appropriately, otherwise the customer might find them off-putting.It’s important to always offer the customer your best support so they can find success with their products or services. You can use different types of cross-selling and upselling methods depending on the situation. This course will show you how to make the most of cross-selling and upselling.By the end of this course, you’ll be able to:• Differentiate between cross-selling and upselling• Explain the result of focusing on customer success rather than sales• Select the most appropriate cross-selling and/or upselling methods based on the situationWhy take this course?Cross-selling and upselling can increase customer satisfaction. This course is for anyone in customer support or customer success whose role requires cross-selling or upselling. You’ll learn the difference between cross-selling and upselling, and why you need to focus on customer success over sales. And you’ll also find out the most appropriate methods for cross-selling and upselling.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 13/02/2025 |
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Managing Customer Expectations(CSE08v2) | When customers choose a brand, business, product, or service, they have expectations about it. If those expectations aren’t fulfilled, they’re going to be disappointed. And as the face of customer service, you may unfortunately experience their frustration firsthand. But you can take action to reduce the risk of getting unhappy customers.In customer service, you need to manage customer expectations to avoid creating bad experiences and customer frustration. Expectations can be shaped by many things, including the way you communicate, or experiences customers have had elsewhere. To help you manage expectations, you can apply several tips, such as always delivering on your promises.By the end of this course, you’ll be able to:• List examples of common types of customer expectations• Identify factors that influence customer expectations• Apply top tips to manage customer expectationsWhy take this course?Managing customer expectations is a key part of any customer-service role. During this course you’ll find out what kinds of expectations customers may have, and how these can be influenced. You’ll also learn tips on how to manage customer expectations and balance them with the expectations of the business you work for.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 13/02/2025 |
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Using Technology in Customer Service(CSE09v2) | How do you feel about self-service checkouts? Some people love them because they’re so fast and convenient. But others dislike them because they want more human interaction when they shop. Technology has the power to improve customer service, but installing the wrong tech can lead to customer dissatisfaction instead.Customer-service teams can use technology to communicate better with customers as well as enhancing the customer journey. Rather than using the coolest technology, the best tech tools are the ones that customers will most benefit from. And if you use tech that gathers customer data, you’ll need to follow best practices to keep that data protected.By the end of this course, you’ll be able to:• Explain the different applications of technology in customer service• Identify the most appropriate technology tools for different types of customers• Apply best practices to balance great customer service with data protection when using technologyWhy take this course?Technology can make customer service more effective. If you need to know more about technology solutions in customer service, this course is for you. You’ll learn the different ways technology can be applied in customer service, the types of tech that appeal to different customers, and how to approach data protection while maintaining excellent customer service.15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 13/02/2025 |
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Going beyond Customer Service(CSE10v2) | It goes without saying that customers expect to receive good service. In fact, all businesses try to deliver great customer service. But because everyone’s aiming to deliver excellence, you need to find ways to go beyond customer expectations.To give customers the best experience, you need to know where customer service begins and ends. There’ll be points in customer service that can be improved by things like personalization and using the right high-touch interaction. And to make sure you’re giving customers something special, you can apply tips to go above and beyond standard service.By the end of this course, you’ll be able to:• Describe three phases of customer service• Explain how to identify weaknesses within the customer service approach• Apply high-impact customer-service tipsWhy take this course?Going beyond regular customer service delights customers. If you want to deliver outstanding customer service, this course is for you. It’ll show you the customer-service life cycle, and the potential weaknesses to be aware of in high-touch customer service. You’ll also learn great tips on providing customer service that goes beyond expectations.15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 13/02/2025 |
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Understanding Customer Types (Personas)(CSM01) | Customer personas are created by brands to represent their current and target audiences. In-depth research into the behavior and choices of real people is used to create semi-fictional characters. Details like the character’s aspirations and priorities are included. These examples of the motivations and desires of different types of customers help brands to understand what customers want and why. Knowing the customers that a brand wants to reach and retain is crucial to providing excellent customer service. After all, customers are people. And people all have their individual needs, wants, and preferences. This course will help you to understand how customer personas can help with this. By the end of this course, you’ll be able to: • Recognize how customer personas are used to improve the customer experience • Define the difference between segmentation and customer personas • Describe how customer personas are created Why take this course? Anyone working in an organization that serves customers will benefit from understanding what customer personas are. Knowing who your customers are, and what they want, will help you to meet their needs. This leads to a more satisfying experience for customers. It empowers customer-service representatives to shape their interactions in a positive way. And it’s an essential part of making sure that marketing and product development is efficient. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Anticipating Customers' Needs(CSM02) | There are many reasons why customers remain loyal to a brand. But ultimately, customers won’t want to part ways with a brand that is able to meet all of their needs. Especially the ones they weren’t even aware of. But doing this successfully means you need to get inside their heads. Luckily, you don’t need to be a mind reader to anticipate your customers’ needs. There are easier and more realistic ways to understand who your customers are and what they need from you. This kind of insight will allow you to make sure your customers have a positive experience that will ensure they return. By the end of this course, you’ll be able to: •Define why anticipating customers’ needs is important •Explain how data can be used to understand who customers are and what they need •Choose techniques to identify your customers’ needs and start putting them first Why take this course? Everyone working for a brand or organization has a part to play in making sure each customer’s journey is a positive one. This course will make sure you’re up to speed with how to anticipate your customers’ needs and why it’s important. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Customer Service Coaching(CSM03) | Whether they’re in face-to-face or remote roles, customer service employees are essential to the customer experience. So, it’s worth taking the time to make sure they’re developed and encouraged to progress professionally. Coaching ensures that employees are given the tools they need to go the extra mile for customers. If customer service is poor, customers won’t remain loyal, no matter how great the product is. Coaching employees in a way that empowers and motivates them will directly improve how customers experience a brand. And the right kind of coaching will also increase morale, making employees more likely to remain and progress. By the end of this course, you’ll be able to: •Recognize the individual benefits of 1 -to-1 coaching and group training •Demonstrate how to use GROW method to coach employees Why take this course? Everyone who oversees customer service teams can benefit from understanding how to coach them. Successful coaching leads to satisfied customers and strong brand reputation. Agents will be happier and more productive. And you’ll build stronger relationships with team members by creating a collaborative working environment. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Managing Remote Customer Service Teams(CSM04) | It’s likely the organization you work for has already realized the benefits of remote customer service teams. Remote working can save money for employees and companies. And employee well-being and stress levels can also be improved. But what are the unique challenges, as well as the benefits, that you’ll encounter when managing such a team? You may find communicating effectively with your remote teams and overcoming obstacles like employee isolation challenging. But there are many digital solutions designed to help you address these and other potential problems. So, it’s important to understand how they can support you as you oversee remote teams. By the end of this course, you’ll be able to: •Recognize the challenges faced by remote customer service employees and managers •Describe how to overcome those challenges •Implement techniques to support the management of remote customer service teams Why take this course? Empowering teams to provide great customer service leads to happy employees and customers. This course will help managers overseeing remote teams to make that possible. And it will help anyone to understand the tools and techniques that can be used to effectively manage remote teams. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Customer Service through Social Media(CSM05) | Imagine working in a restaurant where 1 of your customers complained about their food. You wouldn’t dream of ignoring them. Being rude or failing to address their specific concern wouldn’t be acceptable either. Making sure that you know how to respond appropriately to customers online is just as important. Social-media responses can also be seen by your other customers. Using social media to connect with and serve your customers offers many benefits. It helps them reach you. It allows you to demonstrate your commitment to customer service to a wide audience. And you can make sure the company you work for doesn’t go viral for the wrong reasons. But if your organization’s social-media presence isn’t properly managed, it can be disastrous. By the end of this course, you’ll be able to: •Define how to use social media to engage successfully with customers •Describe the various tools and techniques that are used when serving customers through social media •Implement tips to help you and/or your teams provide excellent customer service through social media Why take this course? These days, organizations need to make good use of social-media platforms to serve their customers. This course will help all employees dealing with customer service to provide the best experience for their customers. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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High-Touch Customer Service(CSM06) | Are you impressed when a business gives you a personal reply rather than an automated email response? Then you’ve probably been on the receiving end of high-touch customer service. This approach to customer service is a good way to keep customers loyal and find out more about them. But it’s easy to lose the personal touch in our high-tech world. Even if you work in a digital business with lots of automation, you can still offer high-touch customer service. Once you have a good understanding of high-touch and low-touch approaches, you can decide how much high-touch customer service you need to offer. With a high-touch approach, you can give the customers that personal touch that keeps them coming back. By using a few strategies, you can create a more high-touch experience for the customers. By the end of this course, you’ll be able to: •Recognize the difference between high-touch and low-touch customer service •Explain the benefits of offering high-touch customer service •Create a high-touch experience for customers Why take this course? This course is ideal for anyone working in customer service. You’ll learn the difference between high-touch and low-touch customer service, the advantages of delivering a high-touch customer service, and some strategies to create a high-touch customer experience. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Self-Service Customer Management(CSM07) | Do you ever wonder why you’re still overwhelmed by calls in customer service, even though your company has self-service solutions? Most customers prefer self-service, but they still need to contact you if they can’t find the answers to their questions. That’s where self-service customer management comes in. When it’s done well, self-service gives customers a better experience, and helps customer-service employees be more efficient. When it’s not done well, it can frustrate customers and add stress to employees. Fortunately, there are lots of methods you can use to boost the self-service experience. By the end of this course, you’ll be able to: •Distinguish between good self-service and bad self-service •Recognize the advantages of providing good customer self-service •Implement ways to improve self-service customer management Why take this course? This course is perfect for business owners and managers who want to deliver a better self-service experience. You’ll learn the difference between good and bad self-service, the benefits of giving a good self-service experience, and some methods to improve the management of self-service customers. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Empowering Customer Service(CSM08) | Have you ever had that sinking feeling when a customer asks you a question that you should know the answer to, but don’t? It’s difficult to deliver great customer service if you don’t have the right information, tools, or support. But there are ways to make sure everyone on your team feels empowered to help their customers. When customer service employees have the right training, a good knowledge base, and insight into the customer’s journey, they’re empowered to give great customer service. Empowering employees produces several benefits for both customers and business. For example, it creates a better customer experience, and also leads to higher levels of loyalty and satisfaction in employees. You can use a number of strategies to empower yourself and achieve excellence in customer service. By the end of this course, you’ll be able to: •Explain what empowering customer service means •Identify the benefits of empowering customer service •Understand strategies to empower customer service Why take this course? This course is great for anyone who wants to improve the customer service experience and empower customer service employees. You’ll learn what is meant by empowering customer service, find out the benefits of having empowered employees, and explore strategies for boosting empowerment in customer service. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 27/05/2024 |
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Tracking and Improving the Customer Experience(CSM09) | How well do you understand your customers’ experience with your business? When customers have positive experiences, they’re more likely to make purchases from you. The only way to know for sure how your customers feel is to track their experience. And to offer great customer service, that experience should be the best it can be. Customer service is an important part of the customer experience. It’s useful to understand the whole customer journey and where problems can occur. Tracking the customer experience is a great way to work out which parts of the journey need improvement and how well you’re meeting customer expectations. There are lots of ways that you can enhance the customer experience to attract new customers and keep loyal ones. By the end of this course, you’ll be able to: •Explain the difference between customer service and customer experience •Recognize the importance of tracking and improving customer experience •Apply strategies to track and improve customer experience Why take this course? This course is for anyone working in customer service who wants to create a great customer experience. You’ll learn how customer service fits into the customer experience, how important it is to track and improve the customer experience, and practical ways to measure and boost that experience. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Customer Service is not a Cost Center(CSM10) | Do you see customer service as a necessity or an opportunity? In the past, customer-service departments were seen as cost centers. The company would try to reduce costs, leaving customer service understaffed with minimum investment. But customer service is not a cost center, and treating it like one is a mistake that can cost customers and revenue. Customer service is more than just dealing with complaints and problems. It adds value to business, so it should be viewed as a profit center rather than a cost center. Focusing on customer service brings many benefits, such as creating a better customer experience. There are several ways you can make sure your customer service is a profit center, so you can keep loyal customers and grow revenue. By the end of this course, you’ll be able to: • Distinguish between a cost center and a profit center • Explain the benefits of seeing customer service as an opportunity • Apply methods to turn customer service into a profit center Why take this course? This course is ideal for anyone leading a customer service department. You’ll learn what makes customer service a profit center rather than a cost center, the opportunities customer service can offer, and ways to ensure customer service is not a cost center. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Leading a Customer Service Team for the First Time(CSM11) | Transitions can be tricky to deal with. If you’re used to working on the frontline of customer service, suddenly having to lead can feel like a big step. After all, you’ve gone from managing just the customers’ needs, to managing everyone’s needs. Leading a customer service team for the first time requires a new mindset. You still want to give your customers the best service, but the way you do that has changed. Now, things like training teammates, tracking team performance, and coming up with innovative ways to improve your service are your priority. This course will give you a head start on those skills. By the end of this course, you’ll be able to: • Identify the shift in priorities for your new role • Recognize the skills you’ll need to be a successful customer service leader • Follow key steps to make a smooth transition from team member to team leader Why take this course? New roles come with new responsibilities. Whether you’re a team leader, customer representative, customer accounts manager, or customer executive, your mindset has to shift. In this course, you’ll learn how to identify your new priorities, the skills you’ll need to cultivate as a leader, and some steps to help you make a smooth transition. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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KPIs for Customer Service Teams(CSM12) | When you’re leading a customer service team, you’ve got lots to keep track of. You’ve got people to manage, services to provide, and targets to hit. So, wouldn’t it be helpful to have a road map telling you if things were heading in the right or wrong direction? With KPIs, you do! KPIs, or Key Performance Indicators, are a set of metrics to help you monitor, visualize, analyze, and optimize your customer-service operations. These indicators give you a 360-degree view which can help highlight where improvement is needed and which decisions to prioritize. This course will tell you everything you need to know. By the end of this course, you’ll be able to: • Identify the best KPIs for outstanding customer service • Recognize how a smart dashboard can help you effectively track KPIs • Utilize KPIs to optimize customer service operations Why take this course? As someone who works in a customer service role, such as customer account manager, customer representatives and customer executives, it’s important to measure your team’s success as well as your own. KPIs can help you do this. In this course you’ll learn which KPIs are most important for customer service teams, effective methods for tracking individual KPIs, and how to use KPIs to improve customer service operations. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Using Data in Customer Service(CSM13) | Collecting customer data is pretty standard. This information is useful for helping you understand your customer base, their needs, and how you can make improvements. But with so much information to unravel, interpreting data can feel overwhelming. Where do you even begin? Using data in customer service is important. It’s also easier than you think. This information can be used not only to benefit the customer service team, but also to hone strategies and boost growth across the entire company. And you can follow best-practice guidelines to get the most out of the data. This course will show you how. By the end of this course, you’ll be able to: • Recognize how customer service interactions can provide data insights • Identify key ways that customer service data informs strategy and growth • Follow 5 best-practice guidelines to help you analyze and utilize customer data Why take this course? Getting to grips with customer data can seem daunting, but as a customer service leader, it can be one of your greatest tools. In this course, you’ll find out how customer service interactions can provide data insights. You’ll also learn ways that customer data can inform company strategy and boost growth, and some best-practice guidelines. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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The Role of The Helpdesk(CSM14) | Working in customer service can be tricky. You’ve got internal priorities to juggle as well as making sure customers are kept happy. So, wouldn’t it be great if you had a technical helping hand to make sure your customers are never left feeling neglected? With a help desk, you can! A help desk is a tool or platform which allows customer service teams to organize how they respond to customer queries. Help desks support customer service teams by giving technical support to end users, troubleshooting customer issues, and providing swift resolutions. This course will give you an introduction to using them. By the end of this course, you’ll be able to: • Define the role a help desk plays in customer service • Recognize the 6 functions a help desk goes through to offer technical support • Identify key metrics to measure the success of a help desk Why take this course? Help desks are a great way of streamlining your customer service operations and increasing customer satisfaction. If you’re in a customer service role , it’s worth understanding how help desks can help you. In this course you’ll learn about the role of the help desk, how it functions, some key metrics to measure its success, and some best practices to follow. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Customer Service and NPS(CSM15) | Customer service is all about understanding and fulfilling customer needs. But what if you’re unsure of what the customer actually wants? Customers who don’t feel listened to are less likely to recommend your products or services and could even turn to your competitors. That’s why gaining insight into customer satisfaction is important. Using NPS, or a net promoter score, is a simple way of measuring customer satisfaction. Customer responses from a straightforward 2-minute survey feed into an NPS formula. You can then use the calculated figure to measure whether you’re doing a good job or not. This course will give you an introduction. By the end of this course, you’ll be able to: • Identify the key characteristics of the NPS method • Explain how net promoter scores are calculated • Recognize how NPS can be used as a KPI • Implement 6 key strategies to improve your NPS Why take this course? From leaders to reps and agents, everyone who works in customer service wants to understand and satisfy their customers. Implementing NPS as part of your customer service strategy can help you do this. In this course you’ll learn about the key characteristics of the NPS method, how scores are calculated, how NPS can be used as a KPI, and some strategies to improve your NPS. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Sales Listening Skills(SE001v2) | It’s not always easy to focus on what your customer is saying. You might be thinking about your next meeting, your phone ringing or your email pinging. These distractions happen regularly, after all. It’s natural that your concentration can lapse when you aren’t actively listening. But if you don’t, your regular sales pitch is less likely to be effective. You need to hear what they have to say for a better result. Listening effectively during the sales process is an essential skill. It’ll help you earn mutual trust, connect and build relationships, make fewer mistakes, and even enhance your product and customer knowledge. It’s also great for improving your social skills and increasing your overall sales performance. This course will explain how to listen effectively. By the end of this course, you’ll be able to: • Explain the difference between hearing and listening, and discover how this applies to increasing sales • Identify effective sales listening skills and techniques • Recognize the signs of poor listening, so you can avoid making those mistakes Why take this course? Everyone should brush up on their listening skills, but especially if you’re working in sales and you want to close that deal. Listening effectively allows you to better understand customers' problems, so you can solve them. This course will teach you how to become an effective “active” listener. It will also give you tips and techniques you can use all the time, that’ll improve your whole sales pitch. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Creating Your Pipeline(SE002v2) | When it comes to selling things, you’ve got it all, right? You’ve got the knowledge, the attitude, the sharp suit; what more could you need? Well, when you’re trying to get ahead, consider metaphorically swapping those loafers for a pair of waterproof, dependable rain boots, because every great salesperson should start by creating their pipeline – building their process from the ground up to ensure they’re working from solid foundations. A sales pipeline is simply a summary of available and upcoming sales opportunities you can use to better determine key things: any bottlenecks in your sales funnel, projected cash flow, and ultimately to determine the revenue you’ll generate. If you want to make real headway improving your sales performance, then you need to start creating your pipeline. This course is designed to show you where to start. By the end of this course, you’ll be able to: • Define the components of a “pipeline” • Describe how to move sales along the pipeline, from audience research to making a meeting plan • Create your own pipeline Why take this course? If you work in the sales and marketing world, you need to understand exactly what is meant by a “pipeline”. It’s a common word in the industry, which represents a sales technique you need to know. This course has been designed to give you the foundations to create your own pipeline. It’ll also give you advice and tips on how to start your pipeline from generating and qualifying leads, as well as moving your sales along the pipeline. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 26/05/2024 |
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Gaining Meaningful Feedback(CSM16) | Some people love getting feedback, while others hate it. Wherever you sit, feedback is a great way of learning what’s working and where improvements can be made. But with more and more people suffering from feedback fatigue, getting feedback can be tricky, and gaining meaningful feedback, even harder. Meaningful feedback is important for helping you understand the needs of your customers. But you need to be proactive about collecting it, and act on the feedback you gather. Doing things like putting out quick customer surveys or creating focus groups can help you learn more about your customers. Then you can implement positive changes. This course will show you how. By the end of this course, you’ll be able to: • Recognize how feedback fatigue affects customer interactions • Identify key ways of getting customer feedback • Follow best-practice guidelines to survey customers in an engaging way Why take this course? People are getting tired of giving endless feedback to companies. This means people who work in customer service roles need to work smarter to gain meaningful feedback.This includes customer account managers, customer representatives and customer executives. In this course you’ll learn how feedback fatigue affects customer interactions, some key ways of getting feedback, and some best-practice guidelines to help you create surveys customers want to engage with. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 27/05/2024 |
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Customer Service and Chatbots(CSM17) | When customers want help, they want it fast. But without a 24-hour, experienced team of people on hand at all times, this can be challenging to deliver. Luckily, with recent leaps in AI technology, you can now use chatbots to enhance what you already deliver. While chatbots might seem like some scary vision of the future, they’re just another tool for customer service. Chatbots are designed to sound human and offer support to customers who need it around the clock. They shouldn’t replace your top-notch customer-service team, but they can help support them. Using chatbots can be good for human workloads as well as improving the customer experience. This course will give you an introduction. By the end of this course, you’ll be able to: • Recognize the advantages and limitations of using chatbots for customer service • Follow some best practice guidelines for customizing your customer service chatbot • Categorize different types of chatbots based on the needs of your customers Why take this course? If you’re looking for ways to give customers a great experience and deliver faster, more efficient support, then chatbots could be the answer. In this course you’ll learn about the advantages and limitations of using chatbots for customer service, some best practice guidelines for customizing your customer service chatbot, and how to categorize the different types of chatbots based on the needs of your customers. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Customer Service OKRs(CSM18) | As a customer service leader, you’ve got a lot on your plate. There’s handling feedback, responding to complaints, running a team, and streamlining operations. So, how do you stay focused on enhancing the customer experience and making targeted improvements where you can? That’s where OKRs can help. OKRs, or objective key results, are a collaborative goal-setting methodology to help you hone in on clear goals with measurable results. Setting some customer service OKRs for your team can help everyone stay focused and show you where things are working or need improvement. This course will give you an introduction on using them. By the end of this course, you’ll be able to: • Identify key customer service OKRs • Avoid common mistakes when setting OKRs • Follow best-practice guidelines when setting OKRs Why take this course? In a busy customer service team, juggling priorities can be difficult. As a customer service leader, it’s up to you to help your team stay focused and guide them toward achieving their goals. OKRs can help you do this. In this course, you’ll learn about key customer service OKRs, some mistakes to avoid, and some best-practice guidelines to follow. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Managing Your Pipeline(SE003v2) | You’ve got a great product. You’ve done your research and identified your customers. Maybe you’ve even had some initial contact or meetings with them. Great work so far. But what comes next? Time to put your feet up and let the sales roll in? Not quite. Even the best products don’t sell themselves, despite what you may have been told. With so many potential deals in your pipeline, it’s going to take some effort to manage them. Working through your pipeline can be a tricky process. Sometimes it’s difficult to distinguish between hot and cold leads, after all. And if you fail to deliver, consider the impact on your reputation (or worse, your wallet) further down the pipeline with your customers. But it doesn’t need to be hard work. This course is designed to help. By the end of this course, you’ll be able to: • Assess which leads to follow through on • Construct a time-management plan to meet critical targets • Explain how to use tools like CRMs to help manage your pipeline Why take this course? To get ahead in sales, you need to have the edge. When you’ve got your pipeline in order, you’ll find the rest comes much more easily. This course is designed to reduce the friction inside that pipeline and give you some useful advice about how to make the sales process smoother for all involved. It’s part of several courses, each one representing a stage in the life cycle of a sale. Anyone in the sales and marketing world will find it useful. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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The Sales Pitch(SE004v2) | You’ve already created your pipeline, done your research, and made those connections. Now it’s time to take the next step, to move the sale forward. That means delivering the best pitch you can to get the best result for everyone involved. Getting the pitch right is essential to making a sale, but you’ll need to know how to go about it. This course is designed to help with that. You might think you know everything there is to know about pitching your product already, but how well do you know your product’s USPs? Could you deliver an elevator pitch, and if so, what goes into it? Don’t worry, this course will explain. Get ready to add another great skill to your sales arsenal. By the end of this course, you’ll be able to: • Explain the “elevator pitch” • Recognize the Unique Selling Points (USPs) of a pitch • Demonstrate the elements that strengthen a pitch, like storytelling and flattery Why take this course? Whether you work in sales or marketing, this course is designed to be of significant interest to salespeople who want to give their pitching technique a real boost. It offers tips and advice to help you hone your pitching skills, so you can make your product or service stand out from the crowd. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Effective Presentations(SE005v2) | Sometimes, it’s less about the product and more about the way that product is presented, right? Have you heard of the “Pet Rock”? In theory, that’s a product no one wants, needs, or would even consider buying. I mean, c’mon, it’s a rock! But in reality, it was so well presented that the entrepreneur whose idea it was became a millionaire almost overnight. If it’s that easy, why doesn’t it happen to everyone? Well, it can. You just need to have a great product or service (you’re already way ahead in that regard) and ensure it’s well presented. To do this, you need to understand what it takes to make a great presentation. This course is designed to help you make one of your own. By the end of this course, you’ll be able to: • Explain the art of presentation • Determine the elements of a strong presentation • Utilize effective storytelling to improve your presentation Why take this course? If you’re working in sales or marketing, you need to make your product shine, so using techniques to put your product or service on the map is a great idea. This course is especially useful for those who need that extra boost of confidence in the boardroom, as it offers tips and advice to get your product noticed and help those sales come flooding in. It’ll help you develop your skills, so you can look prospects in the eye and tell them how much they need your product or service. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 27/05/2024 |
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Building Benefits(SE007v2) | It’s often said that respect is a 2-way street. Same with love, success, trust, and more – it’s a crowded neighborhood. But, when you think about it, so is conducting a sale. That sale will only take place when both sides get something out of it. Buying a product offers a customer a return on their investment – whether that’s monetary compensation or simply the thrill of owning a product. In order for them to have a return on their investment, you first need to make your product or service enticing enough for your prospect to invest in. You can do that by building the benefits, to help your product stand out from the crowd. Whether you like it or not, a product isn’t actually what a customer wants. It’s what the product can do for them that is important. People don’t want a light bulb. They want to be able to see where they’re going in the dark. This course explains why building benefits is more impactful than listing product features. By the end of this course, you’ll be able to: • Differentiate between benefits and features • Describe Return on Investment (ROI) • Pinpoint the reason(s) for the lack of interest in your product Why take this course? This course is designed for salespeople and marketers, but would also be of interest to content writers or others within eCommerce. It’s important to understand the contrast between the features of a product or service and the benefits of them. When the signature is still missing from that dotted line, selling the benefits can make all the difference. This course should get you thinking about the best way to explain the benefits of your product or service to your prospects. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 26/05/2024 |
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Keeping Prospects Engaged(SE008v2) | Did you know that since the emergence of social media, research has found that humans have an attention span of just 8 seconds? There’s just so much information to consume that people often can’t focus for extended periods of time. Some entrepreneurs realized this, giving rise to the short-form video-clip apps sweeping the globe. When you work in sales and marketing, this can be an issue. The game has changed. It’s a fact that if you don’t keep your prospects engaged, then they probably won’t stay prospects for long. So, you need to make sure your company becomes encoded into your prospects’ minds, to help keep them engaged and focused on your products. By the end of this course, you’ll be able to: • Recognize the importance of prospect engagement and the role of brand presence in repeat sales • Identify key strategies for keeping prospects invested, such as personalizing content • Describe what Calls To Action (CTAs) are and how to utilize them effectively Why take this course? Getting prospects to engage is key to making those sales, because if they’re not engaged, they’re unlikely to buy. This means knowing how to keep them engaged is essential. If you work in sales, use marketing, or are a brand manager, this course will be useful to you. It’ll help you identify how and why you should engage with prospects, as well as offering useful tips on how to personalize your content to help keep prospects invested in the company you work for. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Closing Difficult Deals(SE009v2) | “Coffee is for closers” – a great quote from a 90s movie. It means that the appropriate time to relax is when the deal is done. You’ve got a great product, and you’re confident. All that remains is closing the deal. The only thing is, your customer has a reputation as being a tough nut to crack. Sometimes it can seem impossible when you have a customer that insists on making everything unnecessarily hard. But, hey, no one ever said it would be smooth sailing. The thing is, in this high-pressure sales world, you simply don’t have the time to waste on deals that can drag on for weeks – especially if you’re pretty sure these interactions won’t end in a sale. But there are ways you can make deals happen, even with noncommittal prospects, and other customers who you are finding it difficult to lose deals with. By the end of this course, you’ll be able to: • Recognize 11 ways to improve your negotiation skills • Identify the potential factors of a negotiation, including persistence and influencing • Develop a compelling offer Why take this course? Confident or not, even the best salesperson sometimes requires that extra little push to make a good deal come to fruition. Closing that deal is arguably the most important part of the sales cycle, and we’ve got plenty in store to help you make those “impossible” deals become reality. Whether your role is in sales or marketing, this course can help. It’ll show you ways to negotiate and make compelling offers and help you to better understand the importance of influencing. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 26/05/2024 |
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The Importance of Sharing Sales Feedback(SE010v2) | Phew. It’s over. Your hard work has paid off, the sale has been made, and all parties are happy. Well… it’s not quite over. There’s still an important part of the customer life cycle to pass – the part where you share your sales feedback with your team. But why is that important if the sale has already been completed? Just like taking a course about sales techniques, any form of learning that’s likely to benefit you, your teammates, or indeed the wider business should be encouraged. Sharing your feedback is a great way to improve future sales, start a discussion about different strategies moving forward, explore the main selling points, and help to identify and resolve any concerns. Basically, it’s going to be a rewarding experience for all involved. By the end of this course, you’ll be able to: • Distinguish between helpful and unhelpful feedback • Discuss the best practices for sharing feedback • Apply feedback to refine USPs (Unique Selling Points) Why take this course? In sales, feedback is a brilliant opportunity to look at what went well and examine areas you can improve to help enhance future business. It’s a crucial part of growing future sales. If you’re involved in sales or marketing, this course is going to be very useful. In fact, everyone that’s been involved in your product’s project may find this useful. It’ll help you and your team ask and answer pertinent questions in order to improve future offerings and learn from the sales experience. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Researching Your Prospect(SSA01) | Did you ever have a “thing” about a certain band, actor, or TV personality when you were a kid? If you did, the chances are you read every article about them, saw every movie, listened to every song, or watched every show, so that you knew as much about them as possible. To the outside world, this might have looked like an obsession! But in sales, researching your prospects is the best way to “get the lowdown” on them before you attempt to engage them. And having that background knowledge could be a dealmaker, because being passionate and knowledgeable invites trust. By the end of this course, you’ll be able to: • Research prospects effectively • Use a variety of sources to build up a “full picture” of prospects • Engage a prospect by using your research Why take this course? Sales is all about building relationships and trust to make deals, so a tool that gives you a head start is worth investing in. Whether you’re new to sales or a seasoned pro, brushing up on your prospecting skills will help you get ahead of the game from the start. This course will show you how to research your prospects effectively. It examines what information is useful and where to find it, so you know how to angle your pitch before you even make contact with them. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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How to Build Rapport(SSA02) | If a stranger came up to you in the street and offered to sell you their cell phone, you probably wouldn’t even consider it, right? But if a friend did the same thing, the chances are you’d at least take a look at it. Science has shown that we’re more likely to buy from people we trust. In sales, getting someone to trust you is like the pot of gold at the end of the rainbow. Without trust, sales can easily fall apart. But how can you quickly gain the trust you need to complete the deal? Well, it’s all about building rapport. By the end of this course, you’ll be able to: • Identify the benefits of building rapport with clients • Use effective questioning to help build rapport • Use mirroring and matching techniques to build trust • Use “active listening” Why take this course? Whatever level you work at in sales, you’ve probably had experience of deals going wrong. It can be incredibly frustrating and costly, especially if you’ve invested a lot of time and effort into it. This course will show you techniques in rapport building that will help you build trust right from the start of the process, to improve your pitching and close those deals. 15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 28/05/2024 |
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Questioning Skills(SSA03) | To get an answer, you have to ask a question. Sounds obvious, right? But what’s less obvious is the right way to ask a question. There are many ways of asking the same question, and you might be surprised at how different the answers are when you rephrase the question. A lot of salespeople fall into the trap of asking too many leading questions, turning meetings into interrogations and putting clients off. In order to get to the heart of what the client wants and needs, you need to be able to identify and use the right types of questions at the right time. By the end of this course, you’ll be able to: • Describe the benefits of using different layers of questioning • Identify a variety of techniques for questioning • Use questioning skills to improve pitching and deal closing Why take this course? If you work in sales, at any level, being able to ask the right questions is vital to identifying what your client needs. But pitching these questions incorrectly can be a deal breaker. This course will guide you through a variety of questioning techniques. It will also show you how and when to use them, and how varying your questioning can assist in achieving results. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Prioritizing Prospects(SSA04) | At some point in your life, you’ve likely been told to “get your priorities straight!” Probably by your elders when you were a teenager. And like most of us, you probably didn’t listen to that advice and splashed out on those shoes or that concert ticket, instead of prioritizing wiser choices. But when it comes to sales prospects, getting your priorities straight is crucial. Making sure you spend your time working on the prospects that are the most likely to convert into sales can give you the edge you need to close deals more quickly and successfully. By the end of this course, you’ll be able to: • Identify the benefits of prioritizing prospects correctly • Describe how analytics can help you prioritize prospects • Use lead scoring to make your pipeline more efficient Why take this course? In sales, time is precious. Spending too much time on leads that are going nowhere could be costly. Whether you’re new to sales or a seasoned pro wanting to refresh your skills, this course is for you. It will show you the benefits of prioritizing prospects, as well as guide you through the use of analytics and lead scoring to make your pipeline more efficient. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Obtaining Commitment(SSA05) | Commitment. It’s a scary word! It usually signifies something big is about to happen. Whether it’s getting married, or making commitments to your family, or your job; whichever way you look at it, commitment takes work. That’s why, in sales, getting commitment from prospects is a delicate business, and something that needs to occur continuously throughout the selling process. And until you get them to commit, you don’t really have a deal. Approaching commitment from prospects correctly will not only strengthen your pitch, but will also help strengthen your future relationship with them, as it affirms your desire to get things right for them. So, when it comes to getting them to say “I do,” you need to know what you’re doing. By the end of this course, you’ll be able to: • Identify points in the sales process where commitment is needed • Use strategies and techniques to ask for commitment from prospects • Use commitment in stages to help identify problems Why take this course? Statistics from sales experts at The Sales Board show that up to 64% of salespeople fail to ask for commitment from prospects. So, whether you’re new or a seasoned sales professional, brushing up on these skills could give your pitch an extra boost. This course will show you why and where commitment is necessary. It will also teach you techniques to help gain commitment from prospects and show you how to use commitment throughout sales as a tool to spot problems. 15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 28/05/2024 |
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Shortening your Sales Cycle(SM001) | Working in sales is no walk in the park. In fact, making a sale can feel more like running a race with the finish line nowhere in sight. Structures like the Sales Cycle are there to help you. But sometimes it seems like there are just too many steps to follow and boxes to tick. It’s easy to get lost in the details and forget that selling doesn’t have to be a marathon. Shortening your Sales Cycle doesn’t mean cutting corners or doing bad business. Done correctly, it will increase your efficiency and make you and your company more money. In an age when much of a sale is conducted online, the Sales Cycle has already changed. Adapting yours to suit this digital age is key to doing good business today. By the end of this course, you’ll be able to: •Explore the importance of the Sales Cycle in business •Recognize how a shorter Sales Cycle suits a digital age •Create an action plan to shorten your Sales Cycle Why take this course? No matter what you sell, this course can help you increase your efficiency. If you’re in a senior sales role and already understand the Sales Cycle, this course will be particularly beneficial. It will help you get the most out of your own time and that of your sales team and will put you on the path to boosting both confidence and sales. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Sales Strategies - The Power of Resellers(SM002) | You might think reselling is just something you do when your friend gives you another hilarious pair of novelty socks for your birthday. But no! Some of the largest retail companies in the world are resellers. And, big or small, resellers can be a powerful tool when you want to sell your products. Goods and services are made to be sold. If you can have a little help selling yours then why not? A reseller is a company or individual that buys services and goods to resell them and generate profit. Using a reseller can be a great way to boost your sales. This course will show you how. By the end of this course, you’ll be able to: •Analyze the role a reseller can play in boosting sales •Recognize potential pitfalls of using resellers •Apply knowledge to build a successful relationship with a reseller Why take this course? This course is helpful for great business owners with the authority to use a reseller. You’ll see how resellers can help boost sales, explain what the pitfalls of using them might be, and build successful relationships with resellers. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Understand Why Deals are Lost(SM004) | Do you ever think about the deals you’ve lost? Every sales professional loses deals, especially if you work in a fast-paced environment in which you have to contact 100 prospects a day. But if you don’t understand exactly why those deals were lost, you might not be able to improve your sales figures in the future. There are many reasons why you might lose a deal, so it’s important to gather feedback from your prospects to help you understand the situation. Losing deals can be difficult and may leave you feeling disappointed and lacking in confidence. Fortunately, there are several strategies you can use to handle lost deals better. And even though you’ve lost a deal right now, that doesn’t mean it can’t be revived in the future, such as with a product update. By the end of this course, you’ll be able to: •Identify reasons for lost deals •Explain the best way to handle losing deals •Apply strategies to revive lost deals Why take this course? This course is ideal for anyone working in sales who wants a deeper insight into the sales process. You’ll learn what causes deals to be lost, how best to handle lost deals, and how to renew your prospects’ interest in deals you’ve previously lost. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Emotional Intelligence for Sales Success(SM006) | No one ever said that selling is easy. There are a lot of variables to deal with before a sale can go through; economic considerations, cash flow issues or simply customers changing their minds. So, it can be pretty stressful when those deals get stuck in your pipeline, or worse, fall through altogether. But did you know, salespeople that use their emotional intelligence when dealing with customers impact sales performance considerably? Emotional intelligence, also known as EQ, helps make people aware of their own emotions and the emotions of others. You can see why this would be useful in a sales setting: you can show customers you understand them and likely persuade them to your point of view, too. There are great EQ skills to learn and use to this end, and this course is going to show you how. By the end of this course, you’ll be able to: •Identify the different types of emotional intelligence •Describe how EQ has an effect on sales performance •Implement ways to develop emotional intelligence Why take this course? As a salesperson, sales manager, or executive, understanding how EQ plays a role in your sales is a useful skill to learn. Take this course to add to your skills toolbox – you’ll understand your customers and yourself better, which can result in increased sales. What are you waiting for? 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 27/05/2024 |
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Mastering Cold Calling(SM008) | If the thought of cold calling gives you the chills, then you aren't alone. As a salesperson, making cold calls isn't as appealing as pursuing live leads, for obvious reasons. It's believed you'll be less likely to succeed. It's true that making cold calls can result in a high rejection rate and potentially damage a company’s reputation. But, when done correctly, they can be highly effective in generating sales. This course will help you learn the best way to approach them, so you can use your company's time effectively and boost sales numbers. By the end of this course, you’ll be able to: • Understand the dos and don’ts when cold calling contacts • Identify successful methods to use when making cold calls • Describe useful techniques and best times for cold calling Why take this course? Although conversion figures are known to be lower for cold calling than for live leads, if you get them right, they can still be a productive way to connect with prospects. Although anyone making cold calls will find this useful, sales managers, reps, and executives will likely get the most from this course. Get set to understand the best methods and apply them in your business to maximize profits. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Dealing with Sales Fear(SM009) | Have you ever hesitated before picking up the phone or talking to a customer when trying to make a sale? Do you struggle to control your nerves moments before a big sales pitch? That’s ok, we’ve all been there. As confident as many salespeople appear on the outside, being nervous is a common problem. And it’s one that can feel like it’s holding you back from fulfilling your true potential. Being nervous isn’t helpful when trying to make a successful sale. It can cause you to stumble over your words, therefore damaging your success rate and your confidence. Thankfully, there are ways to beat those pesky nerves and allow you to regularly close sales confidently and successfully. That’s what this course covers. By the end of this course, you’ll be able to: • Identify the causes of sales fear • Recognize the best methods to combat sales fear • Apply these methods to remove nerves during sales Why take this course? Whatever your sales skill level, you might suffer from nerves. It’s natural. Making sales without any nerves holding you back can greatly boost your sales success rate. This course will enable you to work out the causes of your sales fears, and will teach effective methods to ensure you’ll feel more confident when trying to close that next sale. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 27/05/2024 |
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Resilience in Sales(SM010) | Business can be tough. But 1 area of business can be so much tougher than the rest. From disinterested people putting the phone down, to other businesses dodging your calls. In sales, rejection happens all the time. That can get pretty disheartening and make you feel like giving up. Even the greatest salesperson will experience rejection at some point. The key is resilience. This course will help you improve your sales resilience by giving you tips to change your mindset. You’ll learn about letting go of what you can’t control and figure out how to reflect and learn when the going gets tough. By the end of this course, you’ll be able to: • Identify why resilience is so important in sales • Recognize the benefits a positive mindset can have on your resilience • Implement strategies to change your thinking and improve your resilience Why take this course? This course will help anyone in a sales role to improve their resilience and deal with rejection. This will also help improve your mental well-being, so you’re able to let go of the negative forces you can’t control. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Mastering Cold Emailing(SM011) | Does the thought of sending cold emails make your blood run cold? You're not alone. Cold emailing is relatively new as a sales technique, and it’s difficult to know where to start. It can feel like casting your message out into the void and just hoping for the best. When it’s done well, cold emailing can help boost your sales. But if you miss the mark, you may struggle to get sales. There’s also a risk of harming your company’s reputation if you send a misjudged email. This course will help you learn how to use cold emails to generate more sales for your company and avoid any mishaps. By the end of this course, you’ll be able to: • Understand the dos and don’ts when composing cold emails • Identify successful methods to use when sending cold emails • Create an effective cold email approach Why take this course? Cold emailing can seem like a gamble, as you can't gauge anything about your prospects before making your pitch. However, if you get it right, it can still be an effective way to reach new potential clients. This course would be most useful to sales managers, reps, and executives, but it could also be handy for anyone working in sales. Get ready to learn the best ways to maximize your sales using cold emails. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Reducing Sales Friction(SM013) | As customers, we’ve all experienced points when we tried to purchase a product or service but had difficulties getting to the point of sale. Think getting to the checkout screen of a website and it crashing before you can even put your card details in. And we’ve all wondered, “is it really worth all this hassle?” You’ve probably even given up before, opting to look somewhere else, to find a smoother process. As the person trying to make the sale, you want to minimize these things happening as much as possible. You don’t want to lose sales because of things not even related to your pitch or the product. You may be surprised at what is getting in the way for your customers, and how much your sales figures improve when you remove or reduce them. And this course will show you how. By the end of this course, you’ll be able to: • Recognize where your customers may be experiencing friction • Understand the benefits of reducing sales friction • Identify ways you can reduce sales friction for your customers Why take this course? Friction slows down your customer through the sales process, and could cost you sales. This course is useful for anyone whose job is selling to customers. It’ll show you where there may be points of friction during your sales processes, the benefits of reducing these, and how you can reduce this friction in your processes for your customers. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Automating Sales Processes(SM014) | You may have started your career in sales thinking it would be all face-to-face or telephone conversations with potential customers, only to find once you start that a significant portion of your time is spent on other tasks, which are important, but don’t actively generate sales. Seems like a waste, right? Well, there may be a way you can make it more like you imagined, with more time to speak directly with your prospects. By automating certain processes, you can save time that you can direct back to your sales pitches. And by doing this, you may even see a sizable improvement in your sales figures. This course will give you some tips on how to do it. By the end of this course, you’ll be able to: • Understand the benefits of automating your sales processes • Recognize sales processes that are commonly automated • Identify which of your sales processes would be most effective to automate Why take this course? As a salesperson, it makes sense that the more time you have to spend on your actual sales pitches and customers, the more you’ll sell. Automating some of your sales processes can help with that. This course will show you the benefits of automating your sales processes, the most commonly automated processes, and which ones would be of most benefit to you to automate. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Designing your Sales Dashboard(SM015) | There’s a lot of numbers involved in sales. They’re everywhere. And they’re key in monitoring sales performance. But keeping track of them all can be an absolute nightmare. You could end up pulling your hair out just trying to pull together all the figures you need for that all-important sales meeting in 10 minutes that you totally didn’t forget about. But it doesn’t have to be that hard. You can use a sales dashboard to keep your key figures all in 1 place, so you can easily find the numbers you need, when you need them. Once you’ve got one and designed it to meet your specific needs, you’ll wonder how you ever managed without it! And this course will guide you through making sure it meets your needs. By the end of this course, you’ll be able to: • Recognize items commonly included in a sales dashboard • Identify the benefits of a personalized sales dashboard • Understand how to design a sales dashboard tailored to your needs Why take this course? Being able to easily track key metrics is essential in sales, and having them in 1 easily-accessible place makes this infinitely easier. If you’re in sales, this useful course will show you items commonly included in a sales dashboard, how personalizing the dashboard can benefit you, and how to design the best dashboard for your needs. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 27/05/2024 |
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Pre-Call Preparation and Planning(SM003) | Have you ever heard the saying, “Fail to plan, plan to fail”? It’s worth remembering, if you work in sales. If you fail to prepare before calls, you risk alienating customers, wasting time, and missing out on important sales opportunities. Whether making cold calls or following up on warm leads, sales calls are a vital part of any salesperson’s job. Taking some extra time to prepare can make all the difference in whether those calls are successful. To get the most out of your calls, you need to do your research, have a plan, and know your objectives. This course will show you how. By the end of this course, you’ll be able to: • Identify your sales calls’ objectives • Conduct effective research before a sales call • Explain how to implement the 7-step pre-call planning process Why take this course? Whether you’re a sales manager, representative, or executive, you’ll need to prepare and plan for calls in your role. In this course you’ll learn how to recognize your objectives for sales calls, do effective research before making a call, and follow a simple 7-step process on your next sales call. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Qualifying Your Lead(SM005) | Have you ever generated a hot new lead only to realize you’re barking up the wrong tree? Not every customer’s going to be interested in your product, or even have the budget or authority to complete a sale. Gathering this information early on can help you avoid wasting time and alienating customers. Qualifying a lead is the process of working out the likelihood of a lead becoming a customer. Not every lead is worth pursuing. Taking the time to qualify a lead can help you streamline the sales process. It puts you in the driving seat, proving you know your stuff and understand your customer’s needs. This course will show you how. By the end of this course, you’ll be able to: • How to qualify leads for increased efficiency • Explain the 5 steps to effectively qualify a lead • Utilize the BANT framework as a means of researching your lead Why take this course? If you work as a sales representative, manager, or executive you’ll know the importance of getting a business relationship off to a good start. Qualifying your lead can help you do that. In this course, you’ll learn the importance of qualifying leads, the 5 steps needed to qualify a lead, and how the BANT framework can inform your research. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Discovery Process(SM007) | Do you ever wonder what makes a sales call pop? Some say it’s all about discovering as much information about the client as possible. Others might argue it’s to do with presenting your points effectively. How do you choose which approach to take? In reality, you need a balance of both. A discovery call is the 1st conversation between you and the prospective customer after they’ve expressed an interest in your product. This is the time to find out what’s important to the client. Gathering this information means that when you then present your pitch, you can tailor it to answer their specific needs. This course will show you how. By the end of this course, you’ll be able to: • Recognize how the discovery process can help you understand your clients’ needs • Identify best practices to follow during the discovery process • Explain how to implement a sales-presentation structure based on discovery Why take this course? If you’re a sales executive, manager, or representative, you need to understand your customers’ needs before presenting your pitch. In this course you’ll learn how the discovery process can help you better understand your clients and boost your business relationships. You’ll also find out how to carry out a sales presentation incorporating discovery. 15 mins | SCORM | Development Plan | 3.75 | 22/05/2024 | 27/05/2024 |
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Follow Up, Follow Up, Follow Up(SM012) | So you’ve made a discovery call. You’ve scoped out the client’s needs and delivered a pitch that makes your product pop. The client’s asked for some time to think and promised they’ll be in touch. So, what happens next? You could just wait for them to call. Maybe they will, maybe they won’t. Or you could just take control of the situation and follow up. Following up after a demo or sales proposal is important. Customers in your pipeline might get back in touch on their own, but if you want to boost sales, you need to direct the situation. So, what are you waiting for? Grab your contact list and follow up, follow up, follow up! By the end of this course, you’ll be able to: • Recognize how following up with your pipeline can boost sales • Identify the most suitable methods of following up with your customers • Explain best practices when you initiate a follow-up Why take this course? If you’re a sales executive, manager, or representative, you’ll have customers in your pipeline who might benefit from a follow-up email or call. In this course you’ll learn how following up can boost sales, the most suitable methods, and best practices for following up. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 27/05/2024 |
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Creating an Ideal Prospect Profile(SM016) | So you’ve researched your top customers and know everything there is to know about them. Their hair color, their leadership style, even their favorite member of One Direction. But is all that information relevant? Probably not. That’s why creating an ideal prospect profile is so important. An ideal prospect profile is a set of information, demographics, and characteristics you’ve gathered about your ideal customers. This information is tailored to individuals, but can help you steer clear of dead-end leads and recognize customers who might be a good fit for your product. By the end of this course, you’ll be able to: • Identify the characteristics of your ideal sales prospect • Recognize how structural, behavioral, environmental, and situational factors can affect a prospect profile • Explain how to create an ideal prospect profile Why take this course? Whether you’re a sales representative, manager, or executive, building an ideal prospect profile is an important part of your sales tool kit. This course will help you identify the characteristics of your ideal prospect, how certain factors can affect a prospect profile, and how to go about creating your own ideal prospect profile. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 26/05/2024 |
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Working your Call List(SM017) | Let’s be honest. Knowing you’ve got a long call list to get through can feel kind of daunting. Seeing all those names and numbers can spook you and make you feel like giving up before you’ve even got started. But don’t worry. This course will give you some top tips to make your call list work for you. Whether you’re cold calling, following up on a hot lead, or testing the waters with a new outreach approach, there are some simple things you can do to get the most from your contact list. This course will show you how. By the end of this course, you’ll be able to: • Explain how to prioritize your hottest leads • Identify methodologies that will help you get the most out of your sales call • Recognize the alternative outreach options you have at your fingertips Why take this course? If you’re a sales representative, executive, or manager, you need to know how to effectively handle your call list. In this course you’ll learn how to prioritize your leads, some sales methodologies that will help you get the most from your sales calls, and other outreach options to consider if calls just don’t cut it. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Sending Personalized Emails(SM018) | You know that sinking feeling when you’ve got a million-and-one emails sitting in your inbox and you just want to press “Delete all”? We’ve all been there. Email fatigue is a real thing. So what can you do to make sure your email stands out from the crowd and actually gets a response? Personalized emails are one of the simplest ways of reaching new customers and broadcasting your sales message. By using research and data, you can tailor your pitch to a specific prospect. It’s a simple technique that can help you cut through the noise and make sure your pitch gets read. This course will tell you everything you need to know. By the end of this course, you’ll be able to: • Recognize the 3 key elements that make up a personalized email • Identify how adding relevant, valuable content to your pitch encourages engagement • Explain how to utilize top tips to make sure your email stands out from the crowd Why take this course? If you’re a sales representative, manager, or executive, adding email personalization to your tool kit can help you connect with even more customers. In this course, you’ll learn about the benefits of email personalization, the importance of integrating relevant, valuable content into your pitch, and some tips to take your email personalization skills up a notch. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Video Prospecting(SM019) | Have you ever heard the saying, “A picture tells a thousand words”? Well, if 1 picture can tell a thousand words, just think what 1 video could do to revolutionize your sales pitch. After all, sometimes it’s hard to grab someone’s attention with just pictures and words. That’s where video prospecting comes in. Video prospecting is a great way to cut through the noise and make an impact when you’re trying to book a meeting, connect, or make a sale. Using video content in your pitch and pairing it with relevant calls, emails, and follow-ups is a great way of standing out to your target prospect. This course will tell you everything you need to know. By the end of this course, you’ll be able to: • Identify situations when including a video can have the most impact • Explain best practices when adding video to your initial pitch • Utilize top tips to create professional, distraction-free videos Why take this course? From sales representatives, to sales managers and executives, everyone can benefit from adding relevant video content to their sales pitch. In this course you’ll learn about situations when including a video adds impact. You’ll also find out about video content best practices, and how to create professional, distraction-free content. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Becoming a Subject Matter Expert(SM020) | The rise of online reviews, product tutorials, and deep-dive discussion threads has changed how customers approach products. More and more customers are becoming experts in products before they’ve even made a purchase. And if your customer base is upping their knowledge and insight, you need to do so as well. Having subject-matter experts, or SMEs, in sales teams is important. Knowing your product through and through can help show customers you’re trustworthy and knowledgeable about your industry. If you can establish yourself as an industry consultant rather than a salesperson, you can build greater trust and insight as you make connections. By the end of this course, you’ll be able to: • Explain the steps needed to be considered a subject-matter expert • Recognize how becoming an SME can make you an asset to your company and customers • Identify how SMEs can be integrated at every stage of the sales process Why take this course? If you’re a sales executive, sales team manager, or sales representative, becoming an SME can help demonstrate your trustworthiness and understanding of your product and industry. In this course you’ll learn the steps you need to take to be an SME, how being an SME can add value, and how to use your skills at every stage of the sales process. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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The Power of Referrals(SM021) | If you’re looking for a recommendation, who do you ask first? Someone you trust, right? Someone who’s been there, done that, and had a great experience. The same is true in sales. That’s why referrals from satisfied clients are a powerful sales tool. But asking for a referral can be tricky. Approaching a client about a referral might make you feel uncomfortable or as if the timing isn’t right. In reality, asking for a referral straight after a positive experience is an effective way of building up warm leads. And there are steps you can take to secure a referral successfully. This course will explain everything you need to know. By the end of this course, you’ll be able to: • Identify when it’s a good time to approach your clients for a referral • Characterize the common mistakes salespeople make when approaching clients for referrals • Recognize the key steps to securing a successful referral Why take this course? If you’re a sales executive, representative, or manager, it’s important to recognize the power of referrals within your sales strategy. In this course, you’ll learn about the positives of referrals, some common mistakes to watch out for, and the key stages of securing a referral. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Cross-Cultural Negotiations (when Selling)(SM022) | When it comes to making sales within your own culture, you’re a shoe-in. You possess a deep understanding of the relevant cultural norms. And you know how to avoid offending or upsetting anyone while negotiating. It’s easy to take that understanding for granted. But when it comes to cross-cultural selling, you’ll need to do some work to develop your cultural intelligence. Otherwise, you could accidentally ruin a great sale by saying or doing something culturally insensitive. Luckily enough, everyone can develop their cultural intelligence. These days, doing business with prospects who are based in other countries is standard. We’re better connected than ever before. And that’s why taking the time to understand and develop your approach to cross-cultural sales is so vital. Doing so will help you proceed with greater confidence, regardless of the cultural context you’re working in. By the end of this course, you’ll be able to: • Describe the role of cultural intelligence in cross-cultural sales • Recognize the 4 factors that make up cultural intelligence • Explain how to take steps to develop your cultural intelligence to succeed in cross-cultural negotiations Why take this course? Sales executives, managers, and representatives can all benefit from understanding the impact of cultural intelligence on cross-cultural sales. This course will help you to recognize what cultural intelligence is. And it’ll walk you through how to develop your own, so you can negotiate successfully with customers all over the world. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 26/05/2024 |
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Sales Proposals(SM023) | When you’re delivering a sales proposal, you’ll naturally be keen to “big-up” the company you work for. But the key to delivering a successful proposal is to stay focused on your prospect’s objectives at all times. When you do this, you can clearly demonstrate what your proposal is worth to the client. And don’t underestimate the importance of preparation and follow-up when it comes to sales proposals. Delivering a sales proposal is an important step toward securing new customers. You can’t afford to get it wrong, or all that groundwork will be wasted. Understanding how to prepare for, present, and follow up on a “you” centered proposal is essential. It’s how you can show prospective customers how much your business has to offer them, specifically. By the end of this course, you’ll be able to: • Define how to prepare for presenting a sales proposal • Recognize the steps to take to deliver a successful sales proposal • Explain the steps to take after you’ve met with your prospective customer Why take this course? Sales managers, executives, and representatives all need to understand the ins and outs of presenting a sales proposal. This course will take you through each stage of delivering a successful proposal. It’ll cover what to do before, during, and afterwards, so you can seal the deal. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Sales Tech Tools(SM024) | “Paperwork: Stressing out the workforce since the invention of paper!” If this phrase rings true, you probably know the feeling of drowning in paperwork. Bits of paper for this and that all over the place – a warm lead here, a list of new prospects there. It’s frustrating, and increases the potential for errors, which could spell disaster for your sales. But there is a solution: technology. The tech revolution has changed everyone’s life, streamlining the way we do things, and making everything less labor-intensive. So, in the world of sales, adopting tech tools to make the job of selling easier, and more precise, is the obvious choice. But can tech really improve selling, and what sort of tech is available? By the end of this course, you’ll be able to: • Define the meaning and scope of sales tech tools • Identify which tech tools will help enhance your sales • Employ best practice advice to use sales tech effectively Why take this course? Salespeople need to get to grips with the tech designed to help them. For sales representatives, executives, and managers, this course will help you recognize the benefits of using tech tools. You’ll also gain a better understanding of the tools available to you, so you can make informed choices about which options will enhance your sales. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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The Art of Sales Forecasting(SM025) | You know when the TV weather forecast predicts sunshine, but it rains instead, and you arrive at work soggy and mad? This kind of miss in forecasting can be annoying and inconvenient, but that’s as bad as it gets. In sales forecasting, though, getting things wrong can mean more than just a damp day in the office. Forecasting is a delicate art. You need to be able to make confident predictions about where sales will come from, their value, and when you’re likely to receive finances. As well as demotivating sales teams, poor forecasting can lead to financial damage, planning problems, and reputational damage. So, making sure your forecasts are as accurate as possible is vital. By the end of this course, you’ll be able to: • Recognize the necessary factors for effective sales forecasting • Identify how maintaining CRM systems correctly assists more accurate sales forecasting • Determine how to use best-practice advice to develop your sales forecasting technique Why take this course? Whatever your role in the sales team, being able to confidently predict sales forms a large part of successful tracking. This course will look at what’s needed to make up a comprehensive forecast, and how you can use best practices to become more confident in sales forecasting. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Sales Dashboard and Analytics(SM026) | You know that feeling when the boss asks you a question and you should know the answer, but you don’t? It’s like a sudden, sinking, sweaty-palmed moment of panic. You feel out of your depth, and wish the ground would swallow you up. This situation isn’t just embarrassing. Each salesperson in the team has a responsibility to track different metrics. And being unsure of key information can lead to bigger problems, including drops in performance and productivity, and lost revenue. So, sales teams need to make sure they’re always on top of the important metrics that drive everything they do. By the end of this course, you’ll be able to: • Define the key metrics that need to be on sales dashboards • Identify the different metric tracking responsibilities of reps and managers • Recognize how to track key metrics to drive performance Why take this course? Being able to quickly define where everything’s at is vital for keeping sales on the right track. For sales representatives, executives, and managers, this course will explore the most important metrics to have on your dashboard, who needs to track what, and how to track metrics successfully. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Networking in Sales(SM027) | It feels good to see a sale through to the end, doesn’t it? The customer’s happy with what they’ve got, and you feel like you’ve achieved a little win, working toward an end goal. And by the time you’ve closed one deal, you’re already looking to make the next one. But what happens if there’s no one left to sell to? The most important part of selling anything is finding prospects who’re likely to buy what you’re selling. And one way of keeping a continual flow of potential buyers is sales networking. Networking for sales is different from normal networking, because you’re doing it with the precise purpose of finding leads. So, what does that involve, and how can you master it? By the end of this course, you’ll be able to: • Identify methods for growing your sales network • Describe best-practice advice to approach networking with other sales professionals and prospects • Explain how to use LinkedIn and other social-media platforms to enhance your lead generation Why take this course? Networking is vital for success in sales. And if you’re a sales rep, executive, or manager, this course can help you take steps to improve your networking skills. It’ll look at networking best practices that you can use to your advantage, as well as using social media to gain more prospects. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 28/05/2024 |
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Time Management in Sales(SM028) | Time. Everything we do is governed by it. There never seems to be enough of it, and once it’s passed, you can’t get it back. Our days are set by mealtimes, break-times, free time, bedtime, and time to spend with family and friends. The list is almost endless. But at least it doesn’t cost money…or does it? In sales, time quite literally is money: the more time you spend on activities that aren’t actually closing a deal, the less money you’ll make. So, you need to streamline your time wisely. Time management in sales is a lot more specific than just general time management, and there are some clever strategies you can use to save time. By the end of this course, you’ll be able to: • Recognize why time management is vital in sales, and how to effectively manage your calendar • Use best-practice advice to improve your time management • Plan a time-management system to help increase your productivity Why take this course? If you work in sales at any level, this course can help you get to grips with the basics of controlling your time more effectively. It’ll show you why good time management is vital, and give you all the tools you need to start improving your time management and increasing your productivity. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 28/05/2024 |
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Selling the Proposed Solution(SE006v2) | The 1980s was a simpler time. Hair was big, fashion was colorful, and music was, well, better. And, in the world of sales, a new strategy was emerging: Solution Selling. It’s pretty simple. A salesperson was on hand to diagnose a prospect’s needs and recommend the right products or services to fulfill those needs. It’s a technique that asks questions and reveals problems that buyers don’t know they have, so you can sell them your solution. Clever, but simple stuff. Although much has changed since then, interactions with customers haven’t. They still have problems, and you can still resolve those problems with an appropriate product or service. When you know your customer, you can tailor your product toward being the solution to a problem they didn’t even know they had. Result? More sales for you! This course will explain how this simple technique will get you results. By the end of this course, you’ll be able to: • Define “solution selling” • Evaluate the needs of your customers • Use the question approach to solution selling effectively Why take this course? If you work in sales or marketing, being able to sell solutions is an essential tool. This course has been designed to help you understand the intricacies of solution selling. Now, more than ever, gaining and retaining customers is trickier, because customers are spoiled for choice. Taking this course will help you understand the methods used in solution selling, and how questioning techniques can improve your pitch. It will give you another string to your bow, adding to your growing sales skills. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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How to Sell Ethically(SMG02) | Have you ever wondered whether your sales tactics could be more ethical? Traditional selling techniques can seem pushy, which makes customers wary of buying. These techniques can improve short-term sales numbers, but may damage customer relationships and long-term profits. The good news is that learning about ethical selling can increase your sales in the long run. Selling ethically brings many benefits. For example, customers develop a more positive impression of you, so you’re more likely to build great customer relationships, which leads to more sales. And there are several techniques you can use to be a more ethical seller. By the end of this course, you’ll be able to: • Explain what ethical selling is • Identify the benefits of ethical selling • Implement techniques to sell more ethically Why take this course? This course is perfect for anyone who wants to build an ethical foundation for their sales. You’ll learn what selling ethically means, recognize the benefits of selling more ethically, and apply ethical selling techniques to your sales process. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Virtual Selling(SMG03) | The world is constantly changing. Some of us are working from home more often, particularly as technology has improved to make that possible. But what does that mean for traditional business, like sales, in which you regularly meet face-to-face with customers? Well, that’s changing, too. More and more often, virtual selling is replacing in-person sales conversations, and that’s only going to increase. It’ll take some getting used to, for sure. Luckily, customers are getting used to it. This course outlines the processes and technologies available so that you can engage with customers and close those deals remotely. By the end of this course, you’ll be able to: •Set up your workspace professionally •Prepare for virtual selling •Describe the differences between virtual and face-to-face sales Why take this course? Selling virtually uses the same principles as selling directly to a customer. You’re trying to get them to buy from you, after all. But actually, it’s a new skill to learn, and whether you’re a sales executive, manager, or rep, virtual selling is fast becoming a part of business life. This course will explain the new processes that are necessary to improve your sales potential. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Value-Based Selling(SMG04) | Do you ever find yourself getting so caught up in the excitement of sales that you forget what it’s really about? Getting so focused on making the sale that you forget what’s behind it? If you do, you’re certainly not alone. It’s easy to forget that underneath everything, it’s about what the customer wants or needs. Well, there are specific sales techniques that put this right at their heart. This means you never forget that, without showing your product or service has value to the customer, it’ll be hard to convince them to buy it. You may be surprised how much your sales improve by moving to this approach. And this course will show you how. By the end of this course, you’ll be able to: • Recognize the benefits of value-based selling • Identify the key principles of value-based selling • Understand how to apply these principles to increase sales Why take this course? Most customers will only buy what they want or need. So focusing your sales practices on this just makes sense. This course will show you why value-based selling improves sales figures, the key principles of value-based selling, and how to apply these to your own selling practices. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Cross-Selling, Upselling and Account Growth(SMG05) | Have you ever gone to buy something at your local store, only to be offered a tantalizing deal on chocolate as you’re checking out? It’s a seemingly simple sales tactic, and one that does often work well. But there’s a lot behind this and similar techniques, and it’s a great way to increase your sales. You most likely could use cross-selling, upselling, and/or account growth in your own sales processes to increase your sales. You may be surprised how much of a difference these simple techniques can have on your figures. They’re simple, when you know how. And this course will show you how. By the end of this course, you’ll be able to: • Identify the benefits of cross-selling, upselling, and account growth • Recognize the key differences between cross-selling, upselling, and account growth • Understand how to use cross-selling, upselling, and account growth to increase your sales Why take this course? It’s no secret that more sales equal more money, and bigger sales equal more money. Suitable for anyone within the sales world, this course will show you why cross-selling, upselling, and account growth can help achieve this, the differences between them, and how to use them to increase your own sales. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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NEAT Selling(SMG07) | As someone who works in sales, it’s only natural that you’re eager to discover the challenges your prospects are facing. However, it’s difficult to truly understand the deeper needs of prospects by following a typical sales script with generic questions. The NEAT selling methodology focuses on actively listening and delving into the deeper needs of the prospect. After understanding customers’ pain points, you can move on to successfully position the product you’re selling as the solution. The NEAT methodology focuses on 4 stages – Need, Economic impact, Authority, and Timeline. Each of these stages encourages building trust and creating valuable conversations with prospects. By the end of this course, you’ll be able to: • Define what NEAT selling is and when it is more advantageous to use it • Describe how to apply the 4 stages of NEAT selling to your sales conversations • Identify NEAT selling tips Why take this course? As a salesperson, it’s important that you address customer needs and find the right solution to their challenges. This course will help you define what NEAT selling is and when it’s more advantageous to use it. You’ll also learn how to apply the 4 stages of NEAT selling during sales conversations and learn essential NEAT selling tips. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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SNAP Selling(SMG08) | As a salesperson, you’re eager for consumers to look at all of the products you have on offer. But if there’s too much choice, you can risk buyers feeling overwhelmed. They could avoid making a decision at all and may stick to what they already know, or worse, walk away from a sale completely. You can use SNAP Selling as a sales framework to create valuable conversations with overwhelmed buyers. SNAP Selling follows 4 stages: keep it simple, be invaluable, always align, and raise priorities. By following these rules, you can begin to understand how to work with buyers who have a variety of products to choose from. You can then focus on selling specific products as the solution to the desired prospects. This course is designed to explain the rules and help you implement them. By the end of this course, you’ll be able to: • Define the 4 stages of SNAP Selling • Describe how to apply the 3 decisions of SNAP Selling • Adopt the SNAP Selling methodology for your sales process Why take this course? You never want potential customers to feel stressed during the buying process. As someone who works in sales, it’s vital that you ensure customers can purchase with ease. This course will outline the 4 stages of SNAP Selling and help you apply the 3 decisions of SNAP Selling. You’ll also learn how to adopt the SNAP Selling methodology for your sales process. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Challenger Selling(SMG09) | Challenger selling can enhance your sales process by pushing the customer out of their comfort zone and presenting a specific product as their solution. When you utilize challenger selling, you can encourage customers to consider new opportunities and pitch an alternative way forward. Using the challenger-selling methodology, sales reps can take control of any customer conversation. This process focuses on the three T’s – Teaching, Tailoring, and Taking control of a sales experience. This course has been designed to show you how to use challenger selling to your advantage. By the end of this course, you’ll be able to: • Explain what exactly challenger selling is • List the 5 types of sales reps in the challenger-sales methodology • Describe how to adopt challenger selling during your sales process Why take this course? When you’re working in sales, using the challenger methodology will help you to find opportunities in the customer’s business to position your product as the solution. This course will help you understand exactly what challenger selling is, so you can use it appropriately. You’ll also learn to identify the 5 types of sales rep according to the challenger-selling methodology and understand how to adopt this method into your sales process. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 26/05/2024 |
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Conceptual Selling(SMG10) | “You aren’t selling a car… you’re selling a dream!” Conceptual selling focuses on the idea that prospects buy the concept that a product is based on. In other words, they buy the concept of the solution and not the solution itself. For example, a car salesperson might explain how a competitor’s vehicle may have specific, future issues, which their model avoids. This process adopts 5 stages of questions: confirmation, new information, attitude, commitment, and basic-issue questions. A salesperson who uses conceptual selling helps their prospect visualize their future needs and positions their product as the solution. This course will explain how to do it. By the end of this course, you’ll be able to: • Understand what conceptual selling is and apply it as a salesperson • Adopt the 5 stages of questions in conceptual selling • Identify essential conceptual selling tips Why take this course? The conceptual-selling methodology helps you avoid listing the generic features and benefits of a product. If you work in the sales profession, conceptual selling can help you show prospects how a specific product can help them. This course will help you understand the conceptual-selling methodology and how to adopt the 5 stages of questions in conceptual selling. You’ll also learn essential conceptual-selling tips to encourage a successful sale. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 26/05/2024 |
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Approach to Inbound and Outbound Sales(SMG11) | There’s more than 1 way to generate prospective leads. Sometimes, potential new customers will come to you. And other times, you’ll need to seek them out. Both are valid ways to secure business. And they each have their unique strengths. You can even combine both approaches to maximize your chances of attracting new business. Inbound and outbound sales involve different paths to building customer relationships. That’s why they each require a different approach. Recognizing the differences between them will help you work with existing and new sales strategies. And understanding the steps involved in each approach will help you make the most of either, or both. By the end of this course, you’ll be able to: • Recognize the difference between inbound and outbound sales • Identify the 5 key steps involved in outbound sales • Define the 4 key steps involved in inbound sales Why take this course? Sales representatives, executives, and managers all need to understand the differences in approach to inbound and outbound sales. This course will help you do just that. It’ll also walk you through the key steps involved in each approach. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Defining Customer Success for Sales(SCS01) | You’ve made a sale and got a new customer. But can you keep that customer? Bad experiences can send a valued client to a rival business and put a dent in sales revenues. To prevent customer churn and inspire customer loyalty, the customer experience needs to be optimized for customer success right from the start. That’s not as easy as it sounds. Good customer success creates happy customers. And happy customers are a great asset for making more sales. They’ll buy more products, pay more for services, and encourage friends and family to do the same. To achieve good customer success, you need to know what “success” means to your customers, and then follow best practices to deliver that. By the end of this course, you’ll be able to: • Recognize the importance of understanding customer success early on to achieve sales success • Identify what success looks like for the customer, so everyone works toward the same goal • Describe how to apply best practices for customer success to deliver more revenue Why take this course? Good customer success makes sales easier. This course is for sales representatives, executives, managers, and customer success representatives. You’ll learn why it’s important to understand customer success early in the process, get a better idea of what success looks like for customers, and develop customer-success best practices. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 27/05/2024 |
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Collecting Customer Information(SCS02) | All the sales team needs to do is make sales, right? Then it’s up to the customer success team to take it from there. Well, not exactly. To give customers a great experience, the customer success team needs information. And the sales team is in a great position to collect that data and pass it on. But unfortunately, sometimes that doesn’t happen. Sales reps need to know how to collect and document the right customer information. They can then share that data with the customer success team before the customer handoff. The more information collected at the beginning of the customer relationship, the smoother the customer’s transition will be from the sales team to the customer success team. By the end of this course, you’ll be able to: • Explain why collecting information drives customer success • Identify what data needs to be collected for good customer success • Follow best practices for sharing customer information between the sales and customer success teams Why take this course? To deliver customer success, the sales team first needs to gather information from customers. This course is for customer success representatives, as well as sales representatives, executives, and managers. You’ll find out why collecting customer information is so important, what type of information you need, and how best to share it between teams. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Managing a Successful Customer Handoff(SCS03) | It’s time to hand over a customer from sales to the customer success team. But this is no time to relax. A customer handoff is a tricky thing. When the handoff goes well, it lays a great foundation for the customer relationship. But if it goes badly, the customer relationship can be damaged, and you might find it hard to keep hold of that customer. Everyone involved in the customer handoff needs to play their part to make it a success. This is easier to do when each person knows the right steps to follow and exactly what tasks they need to achieve at each step. To deliver a great customer experience, you can use tactics to improve the customer handoff process. By the end of this course, you’ll be able to: • Recognize the importance of carrying out a successful customer handoff in order to create a good customer experience • Identify the necessary steps in a good sales-to-customer-success handoff to ensure the process is effective • Determine the tactics needed to improve the customer handoff process to deliver success Why take this course? An effective customer handoff between the sales and customer success teams is crucial. This course is for representatives, executives, and managers working in sales, and customer success representatives. You’ll learn why a successful customer handoff is so important, the required steps in the handoff process, and ways to improve the process. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Target Account Selling(SMG12) | Picture your perfect workday in B2B sales. It’d probably involve speaking to potential customers who want to buy what you're selling. There’d be less pushback, a higher success rate, and genuinely happy clients who could become lifelong contacts. Sounds like a dream, right? Luckily, it doesn’t need to be an unobtainable one. Target account selling can help you and your teams have more days just like this. Target account selling can give sales a tremendous boost. It’ll help you pursue high-value leads that are a great fit for your company. That means less time convincing people they need what you’re selling. Instead, you can focus on providing solutions they really need. Once you know how TAS strategy works, you and your teams will be able to make the most of it. By the end of this course, you’ll be able to: • Define Target account selling (TAS) • Explain what an ideal customer profile (ICP) is • List the 5 steps of the TAS process Why take this course? Sales executives, managers, and representatives can all benefit from learning about TAS. This course will tell you exactly what it is. It’ll explain what an ICP is, too, so you know who the strategy targets. And it’ll walk you through the 4 key steps involved in implementing TAS. That perfect workday could be closer than you think. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Gap Selling(SMG13) | Gap selling’s all about figuring out the gap between where a customer currently is and where they want to be in the future. Questions are used to explore this and develop a dialogue with the customer. It’s a problem-centric approach to sales, designed to help you meet the customer’s true needs. Because before you can solve a problem, you and the customer need to get to the root of what it is. Gap selling allows you to use your expertise effectively, by gaining a deep understanding of a customer’s unique situation. You’ll collaborate to discover their true problem, which will help you build trust. And all the discoveries you make together will create a more satisfactory outcome for you and your customers. By the end of this course, you’ll be able to: • Define the difference between solution and gap selling • Explain the 5 elements that make up a customer’s current state • Choose questions to establish the gap between a customer’s current and future states Why take this course? Sales managers, executives, and representatives all need to understand the ins and outs of gap selling. This course will help you define the difference between this methodology and more traditional approaches to sales. It’ll walk you through what makes up a customer’s current state. And it’ll show you how to use questions to figure out the gap between this and their ideal future state. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 27/05/2024 |
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The Role of Sales in Customer Onboarding(SCS04) | Have you ever bought something because of an excellent sales pitch only to discover it doesn’t do what you thought it would? That’s not a good example of customer success! The sale may have gone through, but when customer expectations aren’t fulfilled, you’re unlikely to see repeat business. That’s why the sales team has an important role to play in onboarding customers. Onboarding is all about getting the customer “on board” with the product or service they’ve just purchased. Ideally, this process is fast and simple, and meets the customer’s expectations. During the sales process, the sales rep gathers information that’s valuable for onboarding. So, sales and customer success reps need to collaborate effectively to create a great onboarding experience. By the end of this course, you’ll be able to: • Describe what a successful customer onboarding process looks like • Explain how sales reps can help create a successful onboarding experience • Identify strategies for collaboration between sales and customer success teams to ensure effective onboarding Why take this course? Sales reps play a vital role in onboarding. This course is for sales representatives, executives, and managers, and customer success representatives will find it useful, too. You’ll learn what a good customer onboarding process should be like, how the sales team fits into onboarding, and how sales and customer success reps can work together to ensure onboarding is a success. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Time for Renewal(SCS05) | Gathering new leads and closing new sales is hard work. It takes time and energy to pursue new clients. But with existing clients, you can make easy sales, right? All you have to do is convince them to renew their contracts. Only… it’s not that simple. When customers renew their subscription-based services, you get reduced customer churn and more sales revenue. But to avoid confusion, you need to know who takes ownership for customer renewal: sales, customer success, or both teams? Whoever leads the renewal process, a customer success mindset will help you get the best outcome. By the end of this course, you’ll be able to: • Recognize the benefits of renewal for maintaining business revenue • Explain 3 models of renewal ownership to clarify sales and customer success roles • Describe how to use a customer success mindset to encourage customers to renew their services Why take this course? Renewal time is a delicate moment for both sales and customer success. This course is for sales executives, representatives, managers, and customer success representatives. You’ll find out about the benefits of renewal, the 3 different approaches businesses can take for renewal ownership, and how to use a customer success mindset to get customers to renew services. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Customer Success and Onboarding(CSS01) | “All aboard!” If only it were that easy to onboard your customers… Doing this successfully takes time, but an effective onboarding process can make the difference between a strong relationship that lasts years and having a customer considering jumping ship before your journey together has even begun! When done the right way, a customer feels supported and valued, and is more likely to stay loyal. Perhaps they’ll even promote the company you work for to others. Understanding how to facilitate this process will enhance both your professional and personal skills by developing your problem-solving ability and empathy. It’ll also highlight ways to promote long-term relationships with others. By the end of this course, you’ll be able to: • Describe the structured onboarding process and its impact • Suggest approaches for proactive engagement to help achieve customer needs and goals • Identify opportunities for post-onboarding support Why take this course? All the effort put into acquiring a new customer can go to waste if your onboarding process doesn’t go smoothly. This course will not only allow you to describe the structured onboarding process and its impact, but also suggest approaches for proactive engagement to help achieve customer needs and goals. Even after the onboarding process, there’s still a risk of losing the customer if they’re not satisfied with this introductory phase. You’ll learn about actionable tips to provide excellent post-onboarding support too, to ensure that you can maximize customer retention. This training is aimed at those who already have the foundations of Customer Success knowledge and want to improve on their skill set, such as those in senior customer roles, customer success managers, and customer account managers. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Customer Success and Customer Loyalty(CSS02) | It’s been said that “Loyalty is a virtue that cannot be bought or sold, it is earned and nurtured.” The same can be said for business relationships – although great offers may bring customers in, it’s how they’re treated after this that will define whether they choose to stay or not. By understanding the importance of fostering customer loyalty and recognizing the pivotal role of Customer Success, you’ll gain valuable insights and practical knowledge to enhance customer relationships. This course has been designed to help you retain those customers once they’re on board. By the end of this course, you’ll be able to: • Identify the impact that customer loyalty has on business performance • Recognize key ways to measure customer loyalty • Implement effective methods to improve customer loyalty Why take this course? This course is aimed at those who already have the foundations of Customer Success knowledge and want to improve on their skill set. For example, those in senior customer roles, Customer Success managers, and account managers will find it especially useful. It’ll help you identify the impact the customer loyalty has on the performance of the business you work for. It’ll also help you recognize ways to measure that loyalty, and effective methods to create customer loyalty too. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Customer Success KPIs(CSS03) | You’ve got some sharp customer-support skills and a brilliant team alongside you already, but there’s always room for improvement, right? That’s how we grow as individuals, and it helps the business you work for, too. That’s where Key Performance Indicators, or KPIs, come in. By identifying your customer-success KPIs, you can unlock a world of benefits. Defining your KPIs, then analyzing the data allows you to pinpoint areas for adjustment and fine-tuning. Once you’ve got a clear vision, setting specific goals and tracking improvement levels can make a significant impact on your customer-satisfaction and retention rates. This course has been designed to explain what KPIs are and help you take advantage of them to hit your goals. By the end of this course, you’ll be able to: • Define relevant KPIs for customer success • Identify effective ways to measure customer success KPIs • Explain how to analyze customer success KPI data to help achieve wider business goals Why take this course? Having clearly defined targets is a key part of developing ourselves and our teams. KPIs play a crucial role in providing clear visibility into our progress toward these targets. This course will guide you in identifying the areas you need to focus on. It’ll also help you use that knowledge to drive yourself and others in your team toward shared goals. Customer Success Managers will find this course especially useful as they look to deepen their understanding in this field. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Increasing and Expanding MRR (Revenue Growth)(CSS04) | You know the phrase “Less is more”? Well, that doesn’t generally apply in business. The company you work for is always going to try to increase and expand the money it makes. A key part of that is to increase the Monthly Recurring Revenue (MRR). But what is that, exactly? Think about it like an internet bill. Each month, customers pay for access through their contract. It’s the same price each time, and that’s a consistent and predictable source of revenue the internet company can rely on. It helps stabilize their revenue stream. Within a customer-success role, many things you do impact MRR and vice versa. Customer retention, feedback, and product improvement are all affected. This course explains how. By the end of this course, you’ll be able to: • Describe how to increase your MRR through customer-retention efforts • Identify opportunities for upsells and cross-sells to boost your MRR • Explain the impact of customer feedback on MRR growth Why take this course? This course has been created to help you drive sustainable growth in the company you work for. If you already have the foundations of customer-success knowledge and want to improve your skill set, then this course is ideal for you. Taking this course will help you to explore methods for enhancing MRR by focusing on customer retention, as well as maximizing opportunities to perform upsells and cross-sells. Lastly, you’ll discover strategies to boost MRR expansion by leveraging feedback to improve customer satisfaction. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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User Journeys and User Personas(CSS05) | You can’t truly understand others until you’ve walked a mile in their shoes. Metaphorically speaking, of course. No matter who your customer is, analyzing the journey that’s led them to the product that the company you work for sells is paramount. Understanding who your target customer is plays a big part in that. Enter the user persona – a semi-fictional character built up from research, data, and insights into the target customer. Understanding user personas and journeys will enable you to personalize customer-service interactions, anticipate needs, offer targeted guidance, identify opportunities to upsell, as well as drive product and service improvements. By the end of this course, you’ll be able to: • Explain the common stages of a descriptive user journey • Identify the components of an effective user persona • Apply top tips to iteratively define a user journey or persona for your customers Why take this course? Understanding the target customer of the company you work for is essential for delivering exceptional service to them. If you already have the foundations of customer-success knowledge, such as if you work in customer success or as a customer account manager, you’ll find this course useful. By delving into user journeys and personas, you’ll develop the necessary knowledge to effectively cater to your company’s unique customer base. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Educating Customers(CSS06) | Working in Customer Success is a varied role. Onboarding customers, relationship management, analyzing data, and, wait… educating customers? Yes, educating customers about the products or services you sell is a crucial part of customer satisfaction. Doing so leads to improved customer success, satisfaction, and advocacy for the business you work for. Customers who are well-educated about the products you sell tend to be more satisfied. So educating them improves communication and longer-term customer relationships. They’ll also likely be more open to upselling and cross-selling opportunities. This course has been designed to help you create a more positive customer experience through education. By the end of this course, you’ll be able to: • Determine the focus of customer education by identifying their goals and needs • Explain the different types of customer education, including targeted and personalized education • Use customer-education efforts to facilitate proactive relationships Why take this course? Customer education has a direct impact on customer success. Through identifying the client’s goals and needs, delivering personalized education, and cultivating a proactive relationship, customer-success teams can drive satisfaction rates and maximize opportunities for further revenue growth. This course is designed for those who already have an understanding of customer-success principles and want to enhance their skill set; such as those in senior customer roles and customer-success managers. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 27/05/2024 |
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Reducing Customer Churn(CSS07) | Customer churn is about as fun as it sounds. It measures how many customers the company loses during a certain time. And no one wants to see a high customer churn figure – it means customers have stopped buying! So understanding why customer churn happens is important, because only then can you take steps to reduce it. Customer churn happens for lots of reasons, from customer-service issues to a bad economy. When customers decide to stop buying, it can have a negative effect on business growth. But there are ways to reduce churn, such as engaging more with customers. And you can also manage customer churn so that the organization can bounce back after it happens. By the end of this course, you’ll: • Describe why customer churn happens and its impact on the business you work for • Identify the early warning signs of customer churn and the best strategies to reduce it using data • Explain how to manage customer churn when it does happen Why take this course? Customer churn is never good for business, but sometimes it simply can't be helped. This course is useful for customer success managers, account managers, and anyone working in a senior customer role. It’ll show you why customer churn can be harmful for the business you work for, effective ways to manage an unexpected loss of customers, and how to bounce back when it happens. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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The Role of the Account Manager in Customer Success(CSS08) | Customer success is the top priority of any business. Existing customers must have their needs continuously met, so they stay loyal to a business, reducing customer churn. But, from a big department store to a small private business, providing dedicated care to each customer isn’t easy without a certain team member. That’s where an account manager comes in. Account managers renew customer contracts by building and managing customer relationships. And, of course, by providing great service and meeting customers’ needs and wants. Doing so reduces customer churn, promotes customer success, and turns a customer on the fence into a loyal client. This course will help you: • Describe the responsibilities of an account manager • Learn how an account manager builds and maintains customer relationships • Explain what practical customer success tools an account manager has access to and how they use them Why take this course? If you want to learn how an account manager can improve customer success, this course is for you. It’s perfect for people already working as an account manager and for those who work to ensure customer satisfaction. You’ll learn about the responsibilities of an account manager, learn how they build and maintain customer relationships , and see what tools they use to do their job efficiently. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Social Proof: Testimonials and Case Studies(CSS09) | A great product sells itself, right? Well, not really. Most people want to buy the same thing as everyone else. That means prospective customers need to see evidence that other people like and use the product. Testimonials and case studies can prove the product is worth buying. Without this social proof, customers will be reluctant to make a purchase. Social proof is the idea that people are influenced by other people. When a product or service starts to become popular, more people race to buy it, so they can feel connected with everyone else. You can use this powerful concept to improve customer success and boost sales. This course will show you how. This course will help you: • Define different forms of social proof • Describe how social proof can be used as an effective strategy for increasing customer retention • Identify ways to capture social proof in different situations Why take this course? This course is perfect for those who want to improve customer success. It’s ideal for account managers, customer success managers, and those working in senior customer roles. By focusing on social proof testimonials and case studies, you’ll learn about different types of social proof, how to use social proof effectively, and where and when to capture it. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Dealing with the End of a Customer Relationship (Offboarding)(CSS10) | Sometimes professional relationships come to an end. It might happen when a customer has finished using a service, or when they want to end their contract. But if you don’t know how to offboard your customers, you could be selling yourself short. Successful offboarding can lead to positive outcomes. When you know how to successfully end a customer relationship, your professional relationships will stay strong. That means you can offer customers incentives to come back in the future, ask them to provide feedback, or request referrals from them that lead to new customers. Through this course, you'll be able to: • Identify situations in which offboarding a customer is necessary • Explain how to successfully end a relationship with a customer • Describe how to maintain a positive relationship with a customer once offboarding is complete Why take this course? Offboarding a customer requires skill, confidence, and the right attitude. Whether you’re a customer-success manager, an account manager, or someone working in a senior customer role, this course is ideal for you. You’ll learn how to offboard customers, when you might end a customer relationship, and how to maintain good customer relationships after offboarding. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 27/05/2024 |
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Automating Customer Success Tasks(CSS11) | Customer success is important, so you need to make sure it’s done in the most efficient way possible. You might already know what your customers’ needs are, but have you ever wondered if there’s a way to meet these needs more quickly? After all, if you make customers work harder than they need to, they might not stick around for very long. When you automate customer success, you use technology to complete tasks that affect your customers. For example, sending them email reminders when it’s time to renew a contract or having self-service tools on your website. This helps speed up customer-related processes and offers your customers an easier time when they’re trying to make the most of a service or product. On this course, you’ll learn to: • Identify what automation tools are available and where they can be used • Explain how to use different automation tools • Use various automation strategies to enhance customer success Why take this course? Automating customer success can create a better customer experience. This course is for customer-success managers, account managers, and anyone working towards enhancing customer success. You’ll learn what automation tool options you have, the best automation methods, and where you can add automation into a business to improve customer success. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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What is Coding?(COD01) | In the modern world, we rely on more tech than you probably realize. Sending emails, video calling friends, playing online games, even setting bus schedules. But how do all these things work? Magic? Nope. Code. And computer programming, or coding, uses those rows of ones and zeros to play an important part in our lives. Code, basically, is the language that tells the program what to do. There are many different types of coding, and they all do different things. It may look like a load of random letters and numbers to you, but to a computer, it’s their native language. This course will let you know what coding is and how it’s used. By the end of this course, you’ll be able to: • Identify the different types of code • Understand how those different types of code are used Why take this course? This course is for anyone who wants a basic understanding of what coding is. Maybe you’re struggling to understand the types of coding or perhaps you’re just incredibly curious about how the digital world works. Either way, this course will help shed some light on that mysterious matter. 5 mins | SCORM | Infographic | 1.25 | 22/05/2024 | 28/05/2024 |
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Understanding APIs(COD02) | Have you ever been at a restaurant, chosen the meal that’s right for you, and then barged into the kitchen to grab the ingredients and attempt to make that meal yourself? Of course not; you told a waiter what you wanted. They passed that order to the chef, and returned with your meal. That waiter is the middle man. And computer programs have a similar arrangement – they are called Application Programming Interfaces, or APIs. When a program is instructed to converse with another program it needs an API so it can do it smoothly. An API is a software intermediary that lets one application talk to another. It sounds complicated, but thankfully we’re here to help. Think of us as the API between you and knowledge. By the end of this course, you’ll be able to: • Understand what an API is • Identify the different types of APIs and what they can do Why take this course? This course is for anyone who is interested in a basic understanding of APIs and how they work. You could be an amateur programmer who is taking their 1st steps, a seasoned professional who would like a mini refresher course, or just someone who loves to know what makes programs and apps tick. By taking this course, you’re going to discover just how important APIs are and how they do their job. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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HTML Development for Everyone(COD03) | Ahhh, the internet. A fountain of knowledge at your fingertips. When you want to know something, you can read about it online. A few clicks and a bit of typing and, ta-da! There’s your information, ready for you to read, crisp and clear and well-presented. But when you stop and think about it, how does that text appear on your screen and why does it look so well-presented? Each web page uses HTML to display information and text. And HTML is the language that web browsers understand. It tells the browser what text should be displayed and how it should look. When you look at the text in isolation, it can look like a foreign language. But to the browser, it’s second nature. This course will give you some insight into HTML and what it’s capable of. By the end of this course, you’ll be able to: • Understand what HTML is • Identify what HTML can and can’t do • Recognize basic HTML statement structure Why take this course? Whether a newcomer to IT, an enthusiastic amateur, or someone who needs a quick knowledge top-up, this course is for anyone who wants to better understand HTML. If the concept of HTML is completely alien to you, or you’re just in need of an overview or refresher, this course will cover the basics of HTML and break it down for easy comprehension. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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PHP for Everyone(COD04) | When you go to the library, certain things may involve some level of interaction with a librarian. You’d show them your library card to confirm who you are. You may ask them for information or if a certain book is available. The librarian would check this information in the vast library and then give that information back to you. In essence, that’s what PHP does for a web browser. PHP is a preprocessor language on a server that’s designed to allow a computer access to web pages through a browser. It can be used to check information in a server's database that’s requested by the browser, for example; someone's login details for a website or just an exciting article about baseball. It’s essentially a retriever of facts that is stored in the server's memory. By the end of this course, you’ll be able to: • Identify what PHP is and what it does • Understand the advantages of PHP Why take this course? This course is for anyone who wants to know what PHP is and how it works. Perhaps you’re a complete beginner to coding, or someone who’s interested in learning more about how computers and databases function together. We’re here to make a potentially complex idea into a simple one that anyone can get their head around. 5 mins | SCORM | Infographic | 1.25 | 22/05/2024 | 28/05/2024 |
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JavaScript for Everyone(COD05) | When surfing the web, you see many things. Cute kittens, cool photos, and, well, much more. But sometimes eye-catching imagery, animation, or interactivity on a website grabs your full attention. Presentation is everything on a website. But how does a website have such dynamic functionality? The answer is JavaScript. But what is it? JavaScript is a scripting language that’s used to enhance HTML pages. There are certain things that HTML is great at, but not others, for example animations or slideshows. It needs JavaScript to make that possible. This course will fill you in on what JavaScript actually is and what it’s capable of doing. By the end of this course, you’ll be able to: • Understand what JavaScript is • Identify when JavaScript can be used • Identify basic JavaScript statement structure Why take this course? This course is for anyone who would like a greater understanding of how a webpage can do all those fancy things, like interactive icons or animation. Whether you’re a complete novice or more experienced when it comes to coding and you’d just like an overview on JavaScript, you’ve come to the right place. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Low-Code / No-Code Platforms(COD06) | Sometimes you’ll get a great idea that you just don’t have the skills, knowledge, or time to make happen. Maybe it’s a great hook for a book or an invention that will revolutionize modern science! Or perhaps it’s an idea for a great app, but you just don’t know how to code it. This is where low- and no-code platforms come in. They provide you with a graphical user interface to develop software quickly and easily without you having to pore over code for hours on end. This course will explain these new low- and no-code platforms, so you can decide if they’re right for your business to use. By the end of this course, you’ll be able to: • Explain what low-code/no-code platforms are and how they work • Describe the benefits of using low-code/no-code platforms • Identify situations in which low-code/no-code platforms would and wouldn’t be appropriate to use Why take this course? Low- and no-code platforms have become increasingly popular, because they offer an accessible alternative to traditional coding. This course, which is especially suitable for business analysts, operational leaders, and business owners, will help you decide if these platforms are right for you and your business needs. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Using SQL in Databases(COD07) | The world runs on data. Everything from your bank account to when your next dentist appointment is. That’s a lot of data. If you had to go through each of your clients’ records by hand, you’d waste hours! You could put things in a database, but manually inserting the data for each client could be very labor intensive. And when you actually need to find something, combing through all that data would be difficult, especially if there are records in the millions. Thankfully, there’s a language used by most databases around the world that can help. Structured Query Language or SQL allows you to easily navigate, insert, and manipulate data. This course will introduce you to the basics of SQL. By the end of this course, you’ll be able to: • Define SQL and its functions in databases • Explain the advantages and disadvantages of using SQL, for example in database management systems such as MySQL Why take this course? Without coding experience, data navigation can be difficult. Thankfully, SQL requires no coding and is used around the globe. This course, suitable for business owners and analysts, goes over the basics of SQL and MySQL, so you can start using them to query databases. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Coding: Ruby on Rails(COD08) | The old saying goes: work smarter, not harder. Why needlessly complicate things for yourself when others have already laid the foundation? Yes, you could spend hours churning milk into butter to make that cake. Or you could just use that block from the grocery store that’s ready-made. When coding a website or a database, you could spend hours building it from the ground up, or you could use a framework to give you the structure to do it in a fraction of the time. Ruby on Rails (RoR) is a framework for web development using the Ruby coding language. Many high-profile companies use it all across the internet because it’s intuitive and allows them to build high-quality web pages quickly. This course will go over the basics of Ruby on Rails, so you can decide if it’s right for you. By the end of this course, you’ll be able to: • Recognize the uses of Ruby on Rails in application development • Explain the 3 core principles of Ruby on Rails • Identify the pros and cons of using Ruby on Rails to decide if it’s right for you Why take this course? Ruby on Rails is an effective tool for developing web pages and databases, so understanding it can be very useful. This course, suitable for business analysts and owners, will give you the basics of RoR, so you can decide if it’s ideal for your next project. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 26/05/2024 |
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Open-Source Software(COD09) | Libraries are a cornerstone of any community. Allowing anyone to read a book free of charge makes reading accessible. Libraries don’t make a profit because they’re for the collective good of humanity – there to spread knowledge and literacy to anyone who wants it. Open-source software is kind of like a library, except without the late fees - software, free for anyone to download and use for the benefit of all. Many businesses use open-source software because it’s cheap and reliable, allowing even 1-person companies to keep their costs down while they find their footing. This course will give you a basic guide to open-source, so you can decide if it’s suitable for your business needs. By the end of this course, you’ll be able to: • Define open-source software and its uses • Explain the benefits of using open-source software • Recognize common issues that open-source software can have Why take this course? Open-source software is widespread in its use nowadays, so getting to grips with what it means is essential. Suitable for business owners and operational leaders, this course will give you a foundational understanding of open-source software. You’ll learn how it can be implemented and what benefits or drawbacks it can have. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Python for Everyone(COD10) | Decisions, decisions. Sometimes when you make a decision, you’re stuck with something you don’t want. Like when you bought that healthy cereal instead of the one you usually get, and now you’ve got a whole box of flavorless cardboard to eat. Thankfully, in a week or 2, you finish the box and can try something else instead. But other decisions can be expensive and time-consuming to switch if you change your mind halfway through. There are so many coding languages available to you, it can be tough to choose. Get it wrong, and you’ll have to start your whole project from scratch. One of the most popular languages is Python, but how do you know if it’s right for you? Well, this course will give you the basics of Python, so you can make a more-informed decision. By the end of this course, you’ll be able to: • Characterize the Python coding language and its uses • Explain the benefits of using Python over similar coding languages • Identify the key disadvantages to using Python Why take this course? Python is a very accessible coding language that prioritizes readability and simplicity. But it isn’t suitable for every project. This course for business owners and analysts will give you a basic understanding of Python, and its pros and cons, so you can decide for yourself if you want to use it. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Google Suite Overview and Google Calendar(ITS21) | Google Suite, also known as Google Workspace, is a popular platform for businesses. It has a powerful set of apps, letting you send emails, schedule meetings, and create documents from any device. But if you’re new to Google Suite, it might take some getting used to.These bite-sized courses will help you get up to speed on the main Google Suite apps, such as Calendar, Docs, Sheets, Slides, Gmail, Drive, and Meets. Each mini-video covers a specific topic, so you can choose exactly what you want to learn about, at a pace that suits you.This entry-level course contains useful information on:• Accessing the Google Suite dashboard• Exploring the Google Suite dashboard and the type of apps available• Viewing the day, week, or month on Google Calendar• Viewing Google Calendar offline• Importing your calendar• Creating new calendars• Adding events to the calendar• Editing the calendar• Searching the calendar• Printing the calendar• Exploring add-ons to Google Calendar, including Keep, Tasks, Contacts, and MapsWhy take this course?Many businesses and individuals use Google Suite apps as their main office tools. If you don’t already use the platform, it’s a good idea to get familiar with it. This course is for anyone interested in learning about using Google Suite apps. To get the most out of this course, you’ll need a Google Suite or Google Workspace account, with access from a computer.10 mins | SCORM | | 2.50 | 22/05/2024 | 28/05/2024 |
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Introduction to Google Docs Part 1(ITS22) | Google Docs lets you create, edit, and collaborate on documents with your team. No matter where you work in the world, or what device you’re using, it’s easy to log in, stay organized, and keep up to date with any content changes. But if you’re new to Google Docs, getting started can be tricky. These bite-sized courses have been developed to help you learn at your own pace. You can look through the individual mini-videos and click the topic you need to get started. This entry-level course contains useful information on: • Getting comfortable with the basic Google Docs interface, including the homepage, titling your work, and saving changes • Exploring collaboration options, including sharing the document and making comments as you work • Understanding the basics of toolbar settings, including commands and options, the shortcuts toolbar, and the ruler Why take this course? Whether you’re a team of 2, or a multinational corporation, you’ll find everything you need to get started. To get the most from this course, learners should have an internet connection and a Google account. 15 mins | SCORM | | 3.75 | 22/05/2024 | 28/05/2024 |
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Introduction to Google Docs Part 2(ITS23) | Google Docs is a handy online processor which lets you create, edit, and collaborate on documents with your team. No matter where you work in the world, or what device you’re using, it’s easy to log in, stay organized, and keep up to date with any content changes. But if you’re new to Google Docs, getting started can be tricky. These bite-sized courses have been developed to help you learn at your own pace. You can look through the individual mini-videos and click the topic you need to get started. This entry-level course contains useful information on: • Finding your way around the File settings, including options for emailing, downloading, language, page setup, and printing • Exploring the Edit function, including undo, redo, and the basics of cut, copy, and paste • Using View options, including how to change between print layout, full screen, and altering mode Why take this course? Whether you’re a team of 2, or a multinational corporation, Google Docs is the future of online word processing and digital collaboration. In this course, you’ll find everything you need to get started. To get the most from this course, learners should have an internet connection and a Google account. 10 mins | SCORM | | 2.50 | 22/05/2024 | 28/05/2024 |
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Introduction to Google Docs Part 3(ITS24) | Google Docs is a handy online processor which lets you create, edit, and collaborate on documents with your team. No matter where you work in the world, or what device you’re using, it’s easy to log in, stay organized, and keep up to date with any content changes. But if you’re new to Google Docs, getting started can be tricky. This course has been developed to help you learn at your own pace. You can look through the individual mini-videos and click the topic you need to get started. This entry-level course contains useful information on: • Inserting objects, including images, text boxes, charts, and shapes • Using tables within your document, adding and deleting columns and rows, using templates, and editing borders • Adding headers and footers, page numbers, breaks, and bookmarks Why take this course? Whether you’re a team of 2, or a multinational corporation, Google Docs is the future of online word processing and digital collaboration. In this course, you’ll find everything you need to get started. To get the most from this course, learners should have an internet connection and a Google account. 10 mins | SCORM | | 2.50 | 22/05/2024 | 28/05/2024 |
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Communication Channel Etiquette(ITS42) | “Bring out the best cutlery, put the doily on the side-table, and for goodness’ sake chew with your mouth closed!” This type of scenario may be what you think about when you hear the word “etiquette.”In the modern world, it’s less relevant. But we do still need to watch our manners when we’re communicating and dealing with colleagues online.Whether by email, or more commonly through instant messaging channels in the workplace, there are best practices in place to ensure time is saved and a degree of professionalism is adhered to. This course is designed to show you how to easily stay on track with your communication.By the end of this course, you’ll be able to:• Recognize the benefits of good communication channel etiquette• Identify different ways to stay professional when conversing with colleagues online• Demonstrate the basics of workplace email etiquetteWhy take this course?Although we still use facial expressions and body language to convey emotions, with the workplace becoming more “hybrid,” we’re relying on different communication-channels to keep our projects on track. It’s easy to make unintentional errors or misinterpret requests, which can lead to mistakes and unnecessary upset in the workplace. Suitable for anyone, this course will bolster your communications skills and help foster a harmonious workplace.15 mins | SCORM | | 3.75 | 22/05/2024 | 11/04/2025 |
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Introduction to Google Docs Part 4(ITS25) | Google Docs is a handy online processor which lets you create, edit, and collaborate on documents with your team. No matter where you work in the world, or what device you’re using, it’s easy to log in, stay organized, and keep up to date with any content changes. But if you’re new to Google Docs, getting started can be tricky. These bite-sized videos have been developed to help you learn at your own pace. You can look through the individual mini-videos and click the topic you need to get started. This entry-level course contains useful information on: • Getting familiar with the formatting functions, including how to alter text and paragraph styles • Changing the page numbering, orientation, and color of your document Why take this course? Whether you’re a team of 2, or a multinational corporation, Google Docs is the future of online word processing and digital collaboration. In this course, you’ll find everything you need to get started. To get the most from this course, learners should have an internet connection and a Google account. 15 mins | SCORM | | 3.75 | 22/05/2024 | 28/05/2024 |
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Introduction to Google Docs Part 5(ITS26) | Google Docs is a handy online processor which lets you create, edit, and collaborate on documents with your team. No matter where you work in the world, or what device you’re using, it’s easy to log in, stay organized, and keep up to date with any content changes. But if you’re new to Google Docs, getting started can be tricky. These bite-sized videos have been developed to help you learn at your own pace. You can look through the individual mini-videos and click the topic you need to get started. This entry-level course contains useful information on: • Exploring tools, including spelling and grammar, word count, the dictionary, and voice typing • The basics of extensions, including how to install and uninstall add-ons Why take this course? Whether you’re a team of 2, or a multinational corporation, Google Docs is the future of online word processing and digital collaboration. In this course, you’ll find everything you need to get started. To get the most from this course, learners should have an internet connection and a Google account. 20 mins | SCORM | | 5.00 | 22/05/2024 | 28/05/2024 |
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Introduction to Google Sheets Part 1(ITS27) | Google Sheets lets you create, update, and share spreadsheets online in real time. From simple data input, to more tricky calculations, Sheets has all your spreadsheet needs covered. But getting started can be difficult. That’s why we’ve developed a handful of bite-sized tutorials for you to learn at a pace that suits you. Just click the mini-videos to get started. This entry-level course contains useful information on: • Getting to grips with cell basics, including selecting, inserting, deleting, and clearing information • Exploring the shortcut toolbar, including alignment, wrapping, rotation, and altering text • Handling multiple sheets, including creating, moving, duplicating, and deleting sheets Why take this course? If you handle data, at some point you’ll need to use a spreadsheet. Google Sheets is the simple, accessible, online answer to those needs. This course will provide you with all the information you need to get started. To get the most from this course, learners should have an internet connection and a Google account. 15 mins | SCORM | | 3.75 | 22/05/2024 | 28/05/2024 |
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Introduction to Google Sheets Part 2(ITS28) | Google Sheets lets you create, update, and share spreadsheets online in real time. From simple data input, to more tricky calculations, Sheets has all your spreadsheet needs covered. But getting started can be difficult. That’s why we’ve developed a handful of bite-sized tutorials for you to learn at a pace that suits you. Just click the mini-videos to get started. This entry-level course contains useful information on: • Getting started with File options including opening, importing, downloading, sharing, and emailing your spreadsheet • The basics of the Edit function including undoing and redoing, cut, copy, and paste, and using the find and replace function • Understanding View, including how to see hidden sheets and alter how your screen appears Why take this course? If you handle data, at some point you’ll need to use a spreadsheet. Google Sheets is the simple, accessible, online answer to those needs. This course will provide you with all the information you need to get started. To get the most from this course, learners should have an internet connection and a Google account. 15 mins | SCORM | | 3.75 | 22/05/2024 | 28/05/2024 |
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Introduction to Google Sheets Part 3(ITS29) | Google Sheets lets you create, update, and share spreadsheets online in real time. From simple data input, to more tricky calculations, Sheets has all your spreadsheet needs covered. But getting started can be difficult. That’s why we’ve developed a handful of bite-sized tutorials for you to learn at a pace that suits you. Just click the mini-videos to get started. This entry-level course contains useful information on: • Inserting cells, rows, and columns • Adding charts and pivot tables to your spreadsheet • How to insert images and drawings • Adding basic formulas or functions • Inserting comments and notes to your spreadsheet Why take this course? If you handle data, at some point you’ll need to use a spreadsheet. Google Sheets is the simple, accessible, online answer to those needs. This course will provide you with all the information you need to get started. To get the most from this course, learners should have an internet connection and a Google account. 15 mins | SCORM | | 3.75 | 22/05/2024 | 28/05/2024 |
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Introduction to Google Sheets Part 4(ITS30) | Google Sheets lets you create, update, and share spreadsheets online in real time. From simple data input, to more tricky calculations, Sheets has all your spreadsheet needs covered. But getting started can be difficult. That’s why we’ve developed a handful of bite-sized tutorials for you to learn at a pace that suits you. Just click the mini-videos to get started. This entry-level course contains useful information on: • Getting to grips with basic formatting including aligning, wrapping, and rotating • Merging cells and conditional formatting • How to format numbers and text Why take this course? If you handle data, at some point you’ll need to use a spreadsheet. Google Sheets is the simple, accessible, online answer to those needs. This course will provide you with all the information you need to get started. To get the most from this course, learners should have an internet connection and a Google account. 10 mins | SCORM | | 2.50 | 22/05/2024 | 28/05/2024 |
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Introduction to Google Sheets Part 5(ITS31) | Google Sheets lets you create, update, and share spreadsheets online in real time. From simple data input, to more tricky calculations, Sheets has all your spreadsheet needs covered. But getting started can be difficult. That’s why we’ve developed a handful of bite-sized tutorials for you to learn at a pace that suits you. Just click the mini-videos to get started. This entry-level course contains useful information on: • The basics of the Data function including sorting, filtering, ranges, protection, and data validation • Exploring Tools including spelling, autocomplete, and making changes to notification settings • A brief overview of Extensions Why take this course? If you handle data, at some point you’ll need to use a spreadsheet. Google Sheets is the simple, accessible, online answer to those needs. This course will provide you with all the information you need to get started. To get the most from this course, learners should have an internet connection and a Google account. 20 mins | SCORM | | 5.00 | 22/05/2024 | 28/05/2024 |
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Introduction to Google Slides Part 1(ITS32) | It’s easy to lose concentration when a presentation doesn’t have any visuals to support it. Slides can help bring a presentation to life. But only if you know how to make the best of your tools. Google Suite has a presentation tool called Slides. If you haven’t used Google Slides before to create and edit your presentations, or you want to improve your skills, you can check out these handy mini-videos. These bite-sized courses will help you get the most out of Google Slides. You can choose the exact topic you need to know more about, and learn at your own speed. This entry-level course contains useful information on: • Creating a new presentation, selecting a theme, and saving a document • Navigating the Google Slides screen, including an introduction to the menu options, toolbar, and comment function • Setting up slides, including page setup, slide layout, and background • Creating a new presentation from a template • Presenting the slides • Printing, sharing, emailing, and downloading the presentation Why take this course? Both businesses and individuals use Google Slides for presenting and collaborating. This course is for anyone interested in using Google Slides. To get the best out of this course, you’ll need computer and internet access, and a Google Suite or Google Workspace account. 10 mins | SCORM | | 2.50 | 22/05/2024 | 28/05/2024 |
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Introduction to Google Slides Part 2(ITS33) | It’s easy to lose concentration when a presentation doesn’t have any visuals to support it. Google Suite has a presentation tool called Slides that can help bring a presentation to life. But only if you know how to make the best of your tools. If you haven’t used Google Slides before to create and edit your presentations, or you want to improve your skills, you can check out these handy mini-videos this course will show you. This bite-sized course will help you get the most out of Google Slides. You can choose the exact topic you need to know more about, and learn at your own speed. This entry-level course contains useful information on: • How to insert and edit objects, including shapes, text boxes, diagrams, and lines • Editing slides, including how to add, duplicate, reorder, and delete slides • Arranging objects and using suggested layouts • Changing automatic text settings • Adding bulleted and numbered lists • Working with spell check Why take this course? Both businesses and individuals use Google Slides for presenting and collaborating. This course is for anyone interested in using Google Slides. To get the best out of this course, you’ll need internet access and a Google Suite or Google Workspace account. 15 mins | SCORM | | 3.75 | 22/05/2024 | 28/05/2024 |
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Introduction to Google Slides Part 3(ITS34) | It’s easy to lose concentration when a presentation doesn’t have any visuals to support it. Google Suite has a presentation tool called Slides that can help bring a presentation to life. But only if you know how to make the best of your tools. If you haven’t used Google Slides before to create and edit your presentations, or you want to improve your skills, you can check out this course. It will help you get the most out of Google Slides. You can choose the exact topic you need to know more about, and learn at your own speed. This entry-level course contains useful information on: • Adding, editing, and deleting images, video, and audio files • Using animations and transitions • Exploring the types of animation and transitions available Why take this course? Both businesses and individuals use Google Slides for presenting and collaborating. This course is for anyone interested in using Google Slides. To get the best out of this course, you’ll need internet access and a Google Suite or Google Workspace account. 15 mins | SCORM | | 3.75 | 22/05/2024 | 28/05/2024 |
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Introduction to Excel - Basic Navigation (Part 1)(ITS01) | Excel is incredibly useful, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini videos that cover each subject individually.This entry-level course contains useful information on:• How to create a new workbook, including an introduction to the screen layout and how to move around a spreadsheet easily• Exploring cells and how to select, clear information, delete, and insert them• Using multiple sheets to create workbooks, including naming and coloring tabs for convenience• The basics of spreadsheets, including how to save, print, and format pages for printingWhy take this course?From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of the Microsoft Excel application use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of the Microsoft Excel application.15 mins | SCORM | Practice Files | 3.00 | 22/05/2024 | 07/02/2025 |
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Introduction to Google Slides Part 4(ITS35) | It’s easy to lose concentration when a presentation doesn’t have any visuals to support it. Google Suite has a presentation tool called Slides that can help bring a presentation to life. But only if you know how to make the best of your tools. If you haven’t used Google Slides before to create and edit your presentations, or you want to improve your skills, you can check out this course. It will help you get the most out of Google Slides. You can choose the exact topic you need to know more about, and learn at your own speed. This entry-level course contains useful information on: • How to add tables and charts • Exploring the different types of tables and charts in Google Slides • Editing tables and charts • Linking tables, charts, and slides to other files Why take this course? Both businesses and individuals use Google Slides for presenting and collaborating. This course is for anyone interested in using Google Slides. To get the best out of this course, you’ll need internet access and a Google Suite or Google Workspace account. 15 mins | SCORM | | 3.75 | 22/05/2024 | 28/05/2024 |
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Introduction to Gmail(ITS36) | Do you know anyone who doesn’t use email? It’s hard to navigate life without it! Gmail is a popular web-based email service. It’s free to sign up for a personal Gmail account, but there’s also a business-level Gmail service that comes with Google Suite. If you’ve previously had a different email provider, you might need a bit of help getting used to the Gmail inbox. These courses will give you a good introduction. You’ll be able to access bite-sized mini-videos that cover specific topics. And you can learn as quickly or slowly as you like. This entry-level course contains useful information on: • Opening Gmail and navigating around your inbox • Sending, replying to, and forwarding emails • Adding and downloading attachments • Managing emails, including searching, archiving, deleting, and using labels • Adding, editing, and deleting contacts • Signing out of Gmail Why take this course? Everyone needs an email provider. Gmail integrates well with other apps in Google Suite, as well as being a useful standalone service. If you work for a business that uses Gmail, or you have your own Gmail service, this course is for you. To get the best out of this course, you’ll need cinternet access, and a Google Suite or Google Workspace account. 25 mins | SCORM | | 6.25 | 22/05/2024 | 28/05/2024 |
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Introduction to Google Drive(ITS37) | Google Drive is a cloud-based storage service. It lets you upload and save different types of files, such as documents and videos, to the Google servers. As well as being an easy way to back up your files, you can also use Drive to share files with other people, so you can collaborate. But to do that effectively, you’ll need a good working knowledge of how Drive works. This course will show you the basics. Each mini-video covers a bite-sized topic, so you can find out exactly what you need to know, at a pace that suits you. This entry-level course contains useful information on: • Navigating the Google Drive screen, including menu options and the search bar • Uploading, downloading, opening, and creating files and folders • Managing files, including how to find, delete, restore, and reorder files • Sharing and restricting access to files and folders • Viewing changes to files in Drive Why take this course? It’s important to have somewhere to store and back up files. If you need to use Drive for storage, or collaboration, this is the course for you. To get the best out of this course, you’ll need internet access, and a Google Suite or Google Workspace account. 15 mins | SCORM | | 3.75 | 22/05/2024 | 28/05/2024 |
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Introduction to Google Meet(ITS38) | If you collaborate with other people, you’ll probably want to have meetings to discuss things. But what if you work from different locations and can’t get together in a physical meeting? Then you’ll need a way to meet virtually. Google Meet is a platform for video conferencing. You can use it to have virtual meetings with co-workers or collaborators. This course will give you a basic introduction to Google Meet using short videos you can view at your own speed. This entry-level course contains useful information on: • Starting, joining, and ending a video meeting from Meet, Gmail, and Google Calendar • Checking your camera and sound quality, and changing your background • Adding and removing people from a video meeting • Collaborating in video meetings, including how to show a presentation and send chat messages Why take this course? Virtual meetings help people collaborate. This course will suit anyone who’s interested in using Google Meet for video conferencing. To get the best out of this course, you’ll need internet access, and a Google Suite or Google Workspace account. 15 mins | SCORM | | 3.75 | 22/05/2024 | 28/05/2024 |
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Introduction to Excel - Basic Navigation (Part 2)(ITS02) | Excel is incredibly useful, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini-videos that cover each subject individually.This entry-level course contains useful information on:• How to format cells to include numbers and/or text• Basic formatting, including text alignment, and changing font and borders• Editing column width and row height, moving cells, and copying and pasting• Exploring themes, cell styles, and learning how to fill cells easily• Drag and drop, autofill, flash fill and autofill options• The basics of format painting, headers, footers, and page numbers• Using add-ins, templates, and page breaks• Freezing rows and columns and removing duplicatesWhy take this course?From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Excel.15 mins | SCORM | Practice Files | 3.00 | 22/05/2024 | 07/02/2025 |
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Introduction to Excel - Basic Formulas(ITS03) | Excel is incredibly useful, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini-videos that cover each subject individually.This entry-level course contains useful information on:• Using Functions and AutoSum• What the Insert function does• The Formula tab and how to use it• Copying Formulas• Absolute Cell References• Entering Calculations• Date & Time formulasWhy take this course?From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Excel.15 mins | SCORM | Practice Files | 3.00 | 22/05/2024 | 07/02/2025 |
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Introduction to Excel - Advanced Formulas(ITS04) | Excel is incredibly useful, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini-videos that cover each subject individually.This intermediate-level course contains useful information on:• Using the IF functions and how to Nest IF functions• What IFERROR means (tidying N/A)• Range Names as well as IF/AND/OR functions• Concatenation• Using the Proper function• NOW and Choose functionsWhy take this course?From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of the Microsoft Excel application use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Excel.15 mins | SCORM | Practice Files | 3.00 | 22/05/2024 | 07/02/2025 |
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Introduction to Excel - Data Visualization(ITS05) | Excel is incredibly useful, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini-videos that cover each subject individually.This entry-level course contains useful information on:• Using Excel charting and how to edit charts• Formatting, Labeling, and Filtering charts• Saving your chart as a template• Creating and using SparklinesWhy take this course?From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Excel.15 mins | SCORM | Practice Files | 3.00 | 22/05/2024 | 07/02/2025 |
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Introduction to Excel - Pivot Tables(ITS06) | Excel is incredibly useful, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini-videos that cover each subject individually.This entry-level course contains useful information on:• Explaining what Pivot Tables are and their use• How to create Pivot Tables• How to create Pivot ChartsWhy take this course?From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Excel.10 mins | SCORM | Practice Files | 2.00 | 22/05/2024 | 07/02/2025 |
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Introduction to Excel - VLOOKUP Function(ITS07) | Excel is incredibly useful, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini-videos that cover each subject individually.This entry-level course contains useful information on:• Explaining what the VLOOKUP function is• How to use the VLOOKUP function• How to use the HLOOKUP functionWhy take this course?From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Excel.15 mins | SCORM | Practice Files | 3.00 | 22/05/2024 | 07/02/2025 |
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Introduction to Excel - Conditional Formatting(ITS08) | Excel is incredibly useful, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini-videos that cover each subject individually.This entry-level course contains useful information on:• Explaining what Conditional Formatting is• How to use Conditional Formatting• Rule Management for Conditional FormattingWhy take this course?From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Excel.10 mins | SCORM | Practice Files | 2.00 | 22/05/2024 | 07/02/2025 |
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Introduction to Excel - Data Tools(ITS09) | Excel is incredibly useful, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini-videos that cover each subject individually.This entry-level course contains useful information on:• Explaining what Data Validation is• How to use the What-If Analysis• Using the Get Data function• How to Group and Sort Data• Explaining how Filtering worksWhy take this course?From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Excel.20 mins | SCORM | Practice Files | 4.00 | 22/05/2024 | 07/02/2025 |
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Introduction to Excel - Review and Comment(ITS10) | Excel is incredibly usefu, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini-videos that cover each subject individually.This entry-level course contains useful information on:• Using the Find and Replace functions• Checking Spelling and using the Thesaurus• Explaining how to Protect Sheets and Workbooks• Comments: Adding, Editing, Deleting, and Displaying themWhy take this course?From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Excel.15 mins | SCORM | Practice Files | 3.00 | 22/05/2024 | 07/02/2025 |
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Introduction to Word - Basic Navigation(ITS11) | Word is a tool that we’ve likely all had to use at some point in our working lives. You might assume it’s easy enough to use a word processing program, and you’re right: Its neat design makes it simple to navigate. But Word has much more to it than simply being a place to type up documents.There are many features that will make your life easier, too, and these bite-sized courses have been developed to explain them to you. Each subject is covered in an individual mini-video, to make it just as easy to navigate as it is to use Word itself.This entry-level course contains useful information on:• How to create a new document, including an introduction to the screen layout, focusing on toolbars and zoom• Opening recent documents and saving documents after editing• Using margins, rulers, and tab stops to good effect• The basics of printing, including how to use page setup• How headers, footers, and page numbers workWhy take this course?From experts to amateurs, if you work in an office, you’re likely to have to use Word at some point, and this course will help you use it to great advantage. Please note that most modern versions of the Microsoft Word application use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Word.10 mins | SCORM | Practice Files | 2.00 | 22/05/2024 | 07/02/2025 |
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Introduction to Word - Formatting Text (Part 1)(ITS12) | Word is a tool that we’ve likely all had to use at some point in our working lives. You might assume it’s easy enough to use Word, and you’re right: its neat design makes it simple to navigate. But Word has much more to it than simply being a place to type up documents. There are many features that will make your life easier, too, and these bite-sized courses have been developed to explain them to you. Each subject is covered in an individual mini-video, to make it just as easy to navigate as it is to use Word itself.This entry-level course contains useful information on:• Formatting text, including using bold, underline, italics, and colors• How to use format marks and use the format painter• Autocorrect, dictionaries, and language tools• Using the Find and Replace functionsWhy take this course?From experts to amateurs, if you work in an office, you’re likely to have to use Word at some point, and this course will help you use it to great advantage. Please note that most modern versions of Microsoft Word use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Word.10 mins | SCORM | Practice Files | 2.00 | 22/05/2024 | 07/02/2025 |
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Introduction to Word - Formatting Text (Part 2)(ITS13) | Word is a tool that we’ve likely all had to use at some point in our working lives. You might assume it’s easy enough to use a word processing program, and you’re right: its neat design makes it simple to navigate. But Word has much more to it than simply being a place to type up documents.There are many features that will make your life easier, too, and these bite-sized courses have been developed to explain them to you. Each subject is covered in an individual mini-video, to make it just as easy to navigate as it is to use Word itself.This entry-level course contains useful information on:• Using cut, copy, and paste• How to use indents and bullet lists correctly• Synonyms, thesaurus, languages, and keyboard layouts• The right way to use line spacing and the undo and redo functionsWhy take this course?From experts to amateurs, if you work in an office, you’re likely to have to use Word at some point, and this course will help you use it to great advantage. Please note that most modern versions of Microsoft Word use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Word.10 mins | SCORM | Practice Files | 2.00 | 22/05/2024 | 07/02/2025 |
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Introduction to Word - Inserting Objects(ITS14) | Word is a tool that we’ve likely all had to use at some point in our working lives. You might assume it’s easy enough to use a word processing program, and you’re right: Its neat design makes it simple to navigate. But Word has much more to it than simply being a place to type up documents. There are many features that will make your life easier, too, and these bite-sized courses have been developed to explain them to you. Each subject is covered in an individual mini-video, to make it just as easy to navigate as it is to use Word itself.This entry-level course contains useful information on:• How to insert objects into Word documents• Inserting tables, links, and columns• How to use page breaks• Explaining and using borders and shading within WordWhy take this course?From experts to amateurs, if you work in an office, you’re likely to have to use Word at some point, and this course will help you use it to great advantage. Please note that most modern versions of Microsoft Word use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Word.30 mins | SCORM | Practice Files | 6.00 | 22/05/2024 | 07/02/2025 |
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Introduction to Word - Page Layouts, Review and Comment(ITS15) | Word is a tool that we’ve likely all had to use at some point in our working lives. You might assume it’s easy enough to use a word processing program, and you’re right: Its neat design makes it simple to navigate. But Word has much more to it than simply being a place to type up documents. There are many features that will make your life easier, too, and these bite-sized courses have been developed to explain them to you. Each subject is covered in an individual mini-video, to make it just as easy to navigate as it is to use Word itself.This entry-level course contains useful information on:• Explaining page layouts• Master pages and table of contents• Using template documents• How to review content and use document trackingWhy take this course?From experts to amateurs, if you work in an office, you’re likely to have to use Word at some point, and this course will help you use it to great advantage. Please note that most modern versions of the Microsoft Word application use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Word.10 mins | SCORM | Practice Files | 2.00 | 22/05/2024 | 07/02/2025 |
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Introduction to Excel - Basic Navigation (Part 3)(ITS18) | Excel is incredibly useful, enabling us to do anything from writing simple spreadsheets for reporting, to carrying out more complicated calculations and analytical techniques. But it can be a little tricky to find your way around. If you want to upskill to take advantage of what Excel has to offer, these bite-sized courses have been developed to help you learn at your leisure. You can choose what you want to learn from mini-videos that cover each subject individually.This entry-level course contains useful information on:• Drag and drop, autofill, flash fill and autofill options• The basics of format painting, headers, footers, and page numbers• Using add-ins, templates, and page breaks• Freezing rows and columns and removing duplicatesWhy take this course?From experts to amateurs, if you work in an office, you’re likely to have to use Excel at some point, and this course will help you find your way around it. Please note that most modern versions of Microsoft Excel use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft Excel.15 mins | SCORM | Practice Files | 3.00 | 22/05/2024 | 07/02/2025 |
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Introduction to PowerPoint - Basic Navigation(ITS16) | We’ve all likely had to sit through a PowerPoint presentation at some point or another. And they can vary between being dull to, well, actually being engaging. PowerPoint is one of those tools which can be easily adapted to your requirements. It’s great to make something quick and simple, if that’s what you need. But if you really want to make your presentations pop, then the functionality is there for you. These courses are designed to teach you the basics and beyond. Each subject is covered in an individual mini-video, to make it easy for you to navigate.This entry-level course contains useful information on:• How to create a new document, including some of the different design ideas and the different views available• Opening recent presentations and saving them after editing • An introduction to the screen, showing you toolbars and how to use zoom• The basics of printing, margins, and how to use page setup • How headers, footers, and page numbers workWhy take this course?From experts to amateurs, if you work in an office, you’re likely to have used or at least seen PowerPoint in action at some point. This course will help you use it to take your presentations up a level. Please note that most modern versions of Microsoft PowerPoint use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft PowerPoint.10 mins | SCORM | Practice Files | 2.00 | 22/05/2024 | 07/02/2025 |
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Introduction to PowerPoint - Working with Templates and Transitions(ITS17) | We’ve all likely had to sit through a PowerPoint presentation at some point or another. And they can vary between being dull to, well, actually being engaging. PowerPoint is one of those tools which can be easily adapted to your requirements. It’s great to make something quick and simple, if that’s what you need. But if you really want to make your presentations pop, then the functionality is there for you. These courses are designed to teach you the basics and beyond. Each subject is covered in an individual mini-video, to make it easy for you to navigate.This entry-level course contains useful information on:• How to use templates• Creating and reusing slides• How to add placeholders• The types of transitions and how to use them• Inserting animations• Adding timers, pauses, and music to good effectWhy take this course?From experts to amateurs, if you work in an office, you’re likely to have used or at least seen PowerPoint in action at some point. This course will help you use it to take your presentations up a level. Please note that most modern versions of Microsoft PowerPoint use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft PowerPoint.15 mins | SCORM | Practice Files | 3.00 | 22/05/2024 | 07/02/2025 |
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Introduction to PowerPoint - Inserting Objects(ITS19) | We’ve all likely had to sit through a PowerPoint presentation at some point or another. And they can vary between being dull to, well, actually being engaging. PowerPoint is one of those tools which can be easily adapted to your requirements. It’s great to make something quick and simple, if that’s what you need. But if you really want to make your presentations pop, then the functionality is there for you. These courses are designed to teach you the basics and beyond. Each subject is covered in an individual mini-video, to make it easy for you to navigate.This entry-level course contains useful information on:• Adding videos and images into your presentation• Inserting objects• How to add links, clipping, and more• Using rulers, grid snap, and guidesWhy take this course?From experts to amateurs, if you work in an office, you’re likely to have used or at least seen PowerPoint in action at some time. This course will help you use it to take your presentations up a level. Please note that most modern versions of Microsoft PowerPoint use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft PowerPoint.15 mins | SCORM | Practice Files | 3.00 | 22/05/2024 | 07/02/2025 |
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Introduction to PowerPoint - Tables and Charts(ITS20) | We’ve all likely had to sit through a PowerPoint presentation at some point or another. And they can vary between being dull to, well, actually being engaging. PowerPoint is one of those tools which can be easily adapted to your requirements. It’s great to make something quick and simple, if that’s what you need. But if you really want to make your presentations pop, then the functionality is there for you. These courses are designed to teach you the basics and beyond. Each subject is covered in an individual mini-video, to make it easy for you to navigate.This entry-level course contains useful information on:• How to add tables to your presentation• The different types of charts available and how to add themWhy take this course?From experts to amateurs, if you work in an office, you’re likely to have used or at least seen PowerPoint in action at some point. This course will help you use it to take your presentations up a level. Please note that most modern versions of Microsoft PowerPoint use the same interface, but some may have cosmetic differences. To get the most from this course, learners should have existing software licenses and a full version of Microsoft PowerPoint.15 mins | SCORM | Practice Files | 3.00 | 22/05/2024 | 07/02/2025 |
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Introduction to Microsoft Outlook(ITS39) | Microsoft Outlook is a powerful platform that’s mostly used for sending and receiving emails. But it also lets you manage things like calendars and tasks. And, of course, it integrates well with other Microsoft applications. But because it has so many functions, Outlook can be tricky to find your way around at first. The good news is that this course will give you an overview of Outlook’s main functions and get you started in no time.This entry-level course contains useful information on:• Navigating the Outlook window, including the ribbon and quick access bar• Sending and receiving emails• Adding a signature to messages and setting up automatic replies• Adding, opening, and saving an attachment• How to organize your inbox with reminders, flags, categories, and colors• Managing contacts, including how to view, add, and edit them• Using the calendar, including how to create appointments and schedule meetings• Managing tasks, including how to create, assign, accept, and decline tasks• Printing items such as emails, contacts, and calendarsWhy take this course?Microsoft Outlook is a popular email platform that comes with other useful functions such as calendars and tasks. If you’re interested in getting to grips with Outlook, this course is for you. To get the most from this course, learners should have existing software licenses and a full version of the Microsoft Outlook application.35 mins | SCORM | | 7.00 | 22/05/2024 | 07/02/2025 |
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Introduction to Microsoft OneDrive(ITS40) | It’s not always practical to email documents when different people need to work on them. That’s why cloud storage platforms that allow file sharing are so useful. OneDrive is Microsoft’s cloud storage service. You can upload, sync, and share access to files and folders on OneDrive, making it easy to collaborate with others. To use OneDrive effectively, you need to know your way around it. This course will show you how to use OneDrive in short mini-videos that allow you to progress at your own pace.This entry-level course contains useful information on:• Accessing OneDrive• Navigating the OneDrive window and toolbar• Uploading files and folders, creating new files and folders, and viewing file options• Managing access to files and folders through the share functions• Syncing files and folders• Organizing your OneDrive files, including how to delete, rename, and move files and folders• Restoring deleted files and previous file versionsWhy take this course?Microsoft OneDrive lets you save, sync, and share documents in the cloud. If you’re interested in using OneDrive, this course is ideal. To get the most from this course, learners should have existing software licenses and internet access.15 mins | SCORM | | 3.00 | 22/05/2024 | 07/02/2025 |
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Introduction to Microsoft Teams(ITS41) | With ever-increasing flexibility in working arrangements, being able to communicate, meet, and work together virtually is becoming more important. But it can be tricky when trying to do each of these things in a different application. Microsoft Teams is a platform that will allow you to chat, call, meet, and collaborate with your colleagues, all in 1 handy space. This course will give you a basic introduction to Microsoft Teams using short videos you can view at your own pace.This entry-level course contains useful information on:• Starting and managing individual and group chats• Starting, joining, and ending audio-only and video calls• Collaborating within video calls• Setting up and hosting virtual meetings• Sharing and collaborating on documentsWhy take this course?Being able to chat, call, meet, and collaborate virtually all in 1 place can help make it easier to keep track of everything. This course is ideal for anyone interested in using Microsoft Teams for the 1st time. To get the best out of this course, you’ll need internet access and a Microsoft Teams account.35 mins | SCORM | 7.00 | 22/05/2024 | 07/02/2025 |
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The Importance of a Good Work-life Balance(WE004) | When you’re on an important task and the end of the workday is approaching fast, it can be tempting to stay late, or even take work home to finish. You might feel like you have to, to keep the boss happy. It’s fine to do this occasionally, but don’t make it a habit.Striking a good work/life balance is vital for your well-being, as well as your job. Getting it wrong could cause your mental and physical health to suffer, which isn’t great for your productivity. It can impact everyone around you, both in and out of work. In fact, many say the goal is having a good life balance – and your job is just one part of that!By the end of this course, you’ll be able to:• Understand the need for a good work-life balance• Manage staff workloads to help productivity• Use strategies to make sure the balance is right for youWhy take this course?It sounds morbid, but this isn’t a rehearsal – you only get one life, so making time for everything you need to fit in is essential. This course will give you useful tips (both for employees and those leading people) on encouraging a good life balance and managing workloads. See how this will help maintain and improve productivity and keep your health and well-being levels up.10 mins | SCORM | Infographic | 2.00 | 22/05/2024 | 07/02/2025 |
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Promoting Health and Well-being at Work(WE010) | Promoting health and well-being at work is becoming more and more popular, with big companies like Google and Pixar “splashing the cash” on initiatives for their staff. But aiming for and promoting a healthy workplace lifestyle isn’t just for giant companies.It’s something that all businesses need to invest time in. Why? Because a workforce that feels healthy and content will not only be more creative, but more productive, too.By the end of this course, you’ll be able to:• Understand the problems with ignoring health and well-being at work• Promote health in the workplace• Use easy strategies to improve workplace well-beingWhy take this course?We don’t live to work; we work to live, right? But, because work fills a lot of our time, taking positive steps to boost health and well-being in the workplace is essential to fulfilling that mantra. This course will help you make small changes that could have a big impact on your wellness. Managers and persons in charge should pay close attention, as leading by example is the best way to engage your workforce and make your working environment more efficient, productive, and happy.10 mins | SCORM | Infographic | 2.00 | 22/05/2024 | 07/02/2025 |
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The Dangers of Sitting Down(WE009) | When you think about “dangerous” activities, sitting down probably wouldn’t be the first thing to come to mind! But, surprisingly, the health risks of prolonged sitting are actually pretty big. So much so that it’s now a recognized health condition – sitting disease!The “sitting disease,” or having a “sedentary lifestyle,” are terms used to describe individuals who engage in prolonged periods of sitting or overall inactivity.While sitting down all day may seem harmless, it can impact your health negatively, affecting things like breathing, blood circulation, and posture. This potentially leads to serious long-term health problems and can really affect your work.By the end of this course, you’ll be able to:• Understand the dangers of sitting for too long• See the impact of the sitting disease on productivity• Promote an active workplaceWhy take this course?If your job involves sitting for long periods, you’re at risk, so getting the right amount of active time is essential. This course teaches you and your colleagues how to stay active, improving productivity and well-being. Whether you’re an employee or manager, you’ll find useful tips to keep everyone motivated and active.10 mins | SCORM | Infographic | 2.00 | 22/05/2024 | 07/02/2025 |
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Kicking Bad Habits(WE008) | Everyone’s got something that could be considered a bad habit. From smoking or drinking too much, to staying up until 3am building a virtual Minecraft village – these are things that can get in the way of day-to-day activities. While it’s very easy to fall into bad habits, kicking them is a lot harder.Bad habits can infiltrate every part of your life, with things like sleep, mood, and concentration all being affected. They can even affect others around you. This will have damaging effects on your performance at work, as well as your health and well-being, so it’s important to recognize them, and make changes.By the end of this course, you’ll be able to:• Understand how bad habits affect our brain• Identify what needs to change• Replace bad habits with good onesWhy take this course?Whatever you do, or wherever you work, having strategies to deal with bad habits is a vital part of getting rid of them. This course will teach you how to recognize bad habits and start kicking them, to improve your health, well-being, and productivity.10 mins | SCORM | Infographic | 2.00 | 22/05/2024 | 07/02/2025 |
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Well-being and Productivity(WE007) | Our general well-being affects every part of our life, so it’s not rocket science to link general well-being and productivity at work. If you don’t feel great or have something on your mind, then you can’t be completely focused on your job. As a result, productivity will fall.In an ideal world, things would always run smoothly but, sadly, life’s not like that. Thankfully, there are solutions, and adopting them in your workplace will have positive effects on well-being and, ultimately, productivity.By the end of this course, you’ll be able to:• Understand what’s meant by “general well-being”, and how it affects productivity• Implement small changes to boost productivity• See how leaders can be well-being role modelsWhy take this course?Looking after your well-being, both in and out of work, is vital. The better you feel physically, mentally, and emotionally, the more productive you’ll be, so it’s worth investing time in. This course will give you some useful advice about working on your well-being. Every worker can benefit from taking this course. However, managers and persons in charge should also pay close attention, as this course will show how small steps can make big improvements to your employees’ well-being and your company’s productivity.10 mins | SCORM | Infographic | 2.00 | 22/05/2024 | 07/02/2025 |
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Dealing with Stress(WE006) | You know that feeling: you’ve burnt your breakfast, the freeway is a nightmare, and your to-do list is huge. Meanwhile, your 10:30 meeting has been pushed forward and the phone’s ringing off the hook. No wonder your hair is turning grey. Stresses like these can be difficult to deal with.If you don’t recognize the signs and symptoms quickly, stress can be seriously damaging to your mental and physical health, impacting every part of your life, including your work. This course is designed to help you cope with those stresses so you can stay healthy and productive.By the end of this course, you’ll be able to:• Identify the main causes of stress• Know how to spot if you, or someone else, is showing signs of stress• Use simple strategies to manage your stressWhy take this course?Feeling “stressed out” occasionally is normal, but you’ll need to take action before it starts affecting your life. This course will teach you how to recognize if you’re suffering from stress, and what to do about it. It will be beneficial to all workers, but managers or persons of responsibility pay close attention, as having a team member who’s suffering from stress will have a negative impact on the productivity of your company, making early intervention key.10 mins | SCORM | Infographic | 2.00 | 22/05/2024 | 07/02/2025 |
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The Importance of Exercise(WE005) | How many times has “get a gym membership” been a New Year’s resolution that you’ve just never gotten around to doing? It’s understandable. Life can be very busy and “working out” often gets pushed aside. But getting enough exercise is important.Regular exercise not only improves physical health, but studies show that it can have a positive effect on mental well-being, benefitting your life both in and out of the workplace. If you feel sluggish or have trouble concentrating at work, then your performance suffers. But knowing the benefits of exercise, and trying it out for yourself, can really help.By the end of this course, you’ll be able to:• Understand how regular exercise benefits your work performance• See how making small changes can get big results• Work out at work!Why take this course?Good news: you don’t have to train like an Olympic athlete to get results! This course will show you how small changes to your routine can boost your energy and overall well-being, and keep you performing at your best. Wherever you work, and whatever your level of fitness, the tips in this course will help you start a routine to get your overall fitness and work performance powered up.10 mins | SCORM | Infographic | 2.00 | 22/05/2024 | 07/02/2025 |
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The Importance of Sleep(WE003) | According to the old rhyme, being “early to bed and early to rise” makes you “healthy, wealthy, and wise.” Unlike most “old tales,” this one has a lot of truth in it. Sleep, or lack of it, can have a huge impact on your entire life.Everything from mental well-being to physical health can be affected by not getting enough shut-eye. When it comes to work, being sleep deprived isn’t only bad for productivity, but depending on the job you do, it could be really dangerous too, so making sure you get enough of the right sort of sleep is vital.By the end of this course, you’ll be able to:• Understand why too little sleep does you more harm than good• Understand the impact of tiredness in the workplace• Understand how good “sleep hygiene” can change your lifeWhy take this course?While you may have been doing your job so long you could do it with your eyes shut, actually being asleep on the job is a pretty bad idea. Taking this course will benefit everyone, no matter what job you have. It will help you understand how much sleep you should get, and how to achieve the perfect rest to keep your workday productive and safe.10 mins | SCORM | Infographic | 2.00 | 22/05/2024 | 07/02/2025 |
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Understanding Emotions(WE002) | Ever wake up feeling irritated with the world for no particular reason, or feeling like a million dollars even though you’ve got some serious ‘bed head’ going on? Emotions are weird like that. But they do inform every part of our lives, because they’re how we feel.Having emotions is one thing, but understanding them, especially at work, is a whole different ball game. So, making sure you can read, understand, and manage your emotions, and the emotions of your colleagues, is vital to maintaining a content and productive workplace.By the end of this course, you’ll be able to:• Understand how managing emotions can help keep you on task• Use our handy tips to manage your emotions effectively• Understand the importance of empathyWhy take this course?Every action or experience invokes an emotion, so encountering other people’s emotions at work is inevitable. Knowing how to handle this is the only way to keep your workday on track. Whatever job you do, the way you react to emotion is going to influence your work. This course will help you understand the benefits of handling emotions correctly in order to maintain an efficient and productive workplace, as well as your own sanity.10 mins | SCORM | Infographic | 2.00 | 22/05/2024 | 07/02/2025 |
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Eating Healthily(WE001) | Sugary treats all taste great, right? But, nutritionally, they’re not so good and have dangerous effects on much more than your waistline. So, making good food choices is a crucial part of maintaining your overall well-being, both in and out of work. Food for thought!While getting through a workday without that sugar fix might seem impossible, by making better food choices, you’ll see improvements in your energy levels and work productivity. And don’t worry, there are still ways to satisfy cravings and maintain good eating habits.By the end of this course, you’ll be able to:• Understand the dangers of making the wrong food choices• Make better choices to satisfy the sugar cravings• Choose healthier food options to improve your work, as well as your life• Create a healthy-eating workplaceWhy take this course?Everyone’s gotta eat, right? So, whoever you are and wherever you work, this course is for you. Starting a habit of healthy eating in your workplace could see great improvements in staff well-being and productivity, making your company more efficient. Now that’s definitely an idea worth sinking your teeth into!10 mins | SCORM | Infographic | 2.00 | 22/05/2024 | 07/02/2025 |
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Good Money Habits: Personal Budget Management(PF001) | “Budgeting” can seem like a negative word. You know: “Sorry, but we can’t have takeout tonight, we’re on a budget.” Groan. Yep, sounds like you’re missing out because of budgeting. But, when you think about it, budgeting is actually pretty useful. Making a budget is essentially just a detailed plan to help you decide how to make the best use of your money. Do it well, and you’ll likely have more freedom to spend than before. It’ll keep your account balance in credit, too. This course is designed to help you take control of your finances. By the end of this course, you’ll be able to: • Create and implement a budget plan • Identify issues that might cause an irregular budget and demonstrate how to cope with such a situation • Explain helpful budgeting tools and the benefits of each Why take this course? Looking after your cash doesn’t have to be hard work. Learning how to budget is a useful skill, one that will help you plan around unexpected bills for when life throws events at you that you can’t control. Strong budgeting is an integral part of developing good money habits, so spend a few minutes with this course and you’ll reap the benefits. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Setting Financial Goals(PF002) | Whether you realize it or not, you’ve been setting financial goals all your life. Remember delivering newspapers in order to give your allowance a boost? It doesn’t matter whether you’re a kid saving up for a computer game, or an adult putting money aside for a new car, you’re always aiming for something. Even if the object of your desire currently seems out of reach, there’s no need to despair. By setting financial goals and taking steps to achieve them, such as by budgeting, saving, and monitoring your progress, whatever you’re hoping to buy can be within your reach. This course will help guide you on your way. By the end of this course, you’ll be able to: • Recognize the importance of setting financial goals • Explain how to set SMART objectives to achieve your goals • Design and implement a plan to set financial goals of your own Why take this course? Whether you’re used to spending a lot or you’re a savvy saver already, being able to set financial goals is a crucial skill. By carefully budgeting and setting achievable financial goals, you can do more with your money. No matter how small or large your income, there are always ways to improve, and this course is designed to help you do so. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Tackling Debt(PF003) | Ever felt like your debts are growing worryingly?? The world is awash with debt. Individuals, corporations, and even nations are caught up in the cycle of borrowing and spending. Taking on debt can help companies grow, just like it can help people purchase homes and other things they might not be able to afford outright. The problem is, if you don't organize your finances to manage your debts, you can fall into what’s called a ‘debt spiral’. This course is designed to guide you on how to tackle excess debt. It will outline 2 different strategies (the debt avalanche method and the debt snowball method) as well as offering other handy tips. By the end of this course, you’ll be able to: • Describe how debt works • Distinguish between good and bad debt • Explain the difference between the avalanche and snowball methods of paying off debt • Form a plan to get out of debt Why take this course? Debt can cause all sorts of problems, and can be a major cause of stress. The good news is there are practical techniques that can help you manage your debt. This course will show you how to best organize your efforts. With the right approach and a bit of perseverance, you can get that debt paid off. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Learning to Save(PF004) | We’re not all lottery millionaires with money to burn. That would be nice, though. Most of us are just trying to make ends meet, and there often isn’t much left over from the monthly paycheck after paying for all the essentials. And then you want to treat yourself a bit, don’t you? The problem is, not all of us are actually saving money. And without savings, it’s a lot harder to make plans for the future. Whether you’re thinking about your retirement or the vacation you want to take next year, you need to be thinking about putting some money away. This course will give you the tips you need. By the end of this course, you’ll be able to: • Explain the importance of saving • Outline a set of steps towards saving money • Describe how a specific savings plan can help you achieve your objective Why take this course? The principle of saving up is easy to grasp, but it’s difficult to do in reality. The good news is that by following some simple principles, you can manage your finances to save money, and save wisely. Are you dreaming of making a down payment on a house, starting a new business, or putting your kids through college? With the right approach and the right discipline, you can make those dreams come true! 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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The Importance of Pensions(PF005) | In times past, many people would retire from their job with a nice pension to live comfortably. In recent times, the burden of retirement planning has often fallen on individuals instead. That means many people are moving toward their retirement years without having a solid plan for their future. State pensions can be a key source of retirement income in many economies, but while they may provide a foundation, they may not be enough to live on. Many people have pensions through their employer, but these schemes are less common than they used to be and also might not prove sufficient. The bottom line is that it’s up to you to make sure your future is taken care of. By the end of this course, you’ll be able to: • Explain the differences between state, occupational, and personal pensions • Recognize the importance of understanding and managing pensions • Develop a plan to build your own pension fund Why take this course? It’s in the best interests of people of any age to put money aside for retirement. Pensions are designed to help you do this, but they can be confusing. When it comes to choosing a pension plan, it’s essential that you explore your options in detail. This course is designed to set you on the right path with an overview of how different types of pension schemes work. 15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 28/05/2024 |
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The Right Way to use Social Media(OSP01) | By the time you’ve finished reading this sentence, there will be about 100 new social-media users across the globe. Right now, more than half of the global population uses social media, and that number is going up every single moment. Social media has already changed the way we interact personally and professionally, and it’s still evolving. Using social media the right way can enhance your relationships, reputation, influence, and career prospects. Using it the wrong way has the potential to damage those things in less than 280 characters. Professionals need to take social media seriously. In this course you’ll learn exactly why, and how. By the end of this course, you’ll be able to: • Recognize opportunities for using social media to boost your personal and professional status • Create a personal social media strategy • Use content creation and curation to get the most out of social media Why take this course? Social media is everywhere and is only getting more popular, so this course will be useful to everyone taking it. The course focuses on social media for the individual and gives you the tools you need to use social media to your advantage, personally and professionally. It’s a quick and useful addition to your skill set, so come inside and level up. 5 mins | SCORM | Takeaway Tasks, Development Plan | 1.25 | 22/05/2024 | 28/05/2024 |
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Building your Personal Brand(OSP02) | Think of any successful company and you’ll likely know their logo, tagline and, more importantly, what they stand for. Businesses have become very skilled in branding themselves to make their values and expertise clear. We all know how powerful great corporate branding can be. But these days, sitting under the umbrella of a corporate brand just isn’t enough; you need a personal brand, too. Whether you’re aware of it or not, you already have a personal brand. It’s the values, expertise, and qualities you project to the world. You are your brand. Conscious personal branding means you can tell your story your way, making sure that potential employees and clients see you how you want to be seen. By the end of this course, you’ll be able to: • Define the values, expertise, and qualities at the core of your personal brand • Recognize the brand-building opportunities available to you • Use digital and offline strategies to start telling your story your way Why take this course? Personal branding matters to everyone. This course is recommended to anyone who wants to use personal brand building to stand out and succeed, whatever their current role. You’ll gain an understanding of the crucial importance of personal branding, and benefit from strategies and tools to start creating your own powerful brand. 5 mins | SCORM | Takeaway Tasks, Development Plan | 1.25 | 22/05/2024 | 26/05/2024 |
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LinkedIn - Using your Best Profile to Promote your Business(OSP03) | You’re probably familiar with LinkedIn at an individual level - it’s by far the most popular platform for professional networking and job-hunting. It doesn’t stop there, though! More and more businesses are using LinkedIn to network, market, and stay ahead in their industries. LinkedIn offers a wealth of features to promote your business, and keeps adding more. Using LinkedIn for business builds your company’s digital presence, and connects you with potential partners, clients, and customers. This course will give you the tools you need to develop your LinkedIn strategy and build the best company profile, whatever the size of your business. By the end of this course, you’ll be able to: • Create a high-quality LinkedIn company page • Use LinkedIn’s specialized features to boost your company’s profile • Build meaningful business relationships through high-value posts and featured content Why take this course? This course is aimed at businesses of all sizes. It will be particularly useful to you if your role involves digital marketing and strategy. You’ll learn about LinkedIn’s powerful tools for business and some great strategies to maximize the impact of your company profile. 5 mins | SCORM | Takeaway Tasks, Development Plan | 1.25 | 22/05/2024 | 28/05/2024 |
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LinkedIn and Social Media Networking(OSP04) | We know that social media networking is hardly a new concept. Every year it plays a more crucial part in how we connect with potential clients, employers, and industry experts. The thing is, many people simply don’t use the awesome power of these platforms as effectively as they could. That’s where this course comes in. With a little strategy, social media networking connects you to big names in your industry, enhances your personal brand, and increases your career opportunities. All from your cell phone. Ready to expand your global connections and opportunities? You’re in the right place. By the end of this course, you’ll be able to: • Compare the features of LinkedIn and other platforms • Evaluate your current use of social media networking tools • Plan your next steps to boost your online professional profile Why take this course? Social media is central to how the business world connects, so this course will be useful to every professional. You’ll learn how to make the most of the online tools available to you and pick up some great strategies for upping your game in the world of networking. 10 mins | SCORM | Takeaway Tasks, Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Social Media - Hints and Tips (to avoid)(OSP05) | Social media is a fantastic tool. It’s given us the ability to connect with people around the world and share our lives in a creative and fun way. Unfortunately, it’s also become a place where an ill-judged post could come back to haunt you later. Remember: your social media is a snapshot of how you appear, so you must consider how each post could sound out of context. You wouldn’t want your friends, family, or boss seeing inappropriate comments you’ve posted online, right? If you aren’t thoughtful when using social media, you could land yourself in hot water and have to face the repercussions. Luckily, this course will help explain what not to do on social media. By the end of this course, you’ll be able to: • Identify what types of content would be inappropriate to post on social media • Understand what could happen if you post “inappropriate” content • Utilize techniques to ensure your content is safe Why take this course? Most of us use social media frequently, so we’re all at risk of slipping up online. For example, posts made when emotional or ill might not meet your usual standards, and might be considered inappropriate, particularly out of context. This course will help you be more aware of what you post. 5 mins | SCORM | Takeaway Tasks, Development Plan | 1.25 | 22/05/2024 | 28/05/2024 |
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What is Networking?(NTW01) | Ever heard the phrase, “It’s not what you know, it’s who you know”? A lot of people seem to always get the lucky breaks by being in the right place at the right time, and knowing the right people. But actually, the key to their success is likely down to their networking skills. You see, in any job, having the ability to network is vital. For some, networking comes easy. But the idea of doing that can be a little scary, especially if you don’t know how. Luckily, everyone can learn how to network. By the end of this course, you’ll be able to: •Define networking •Identify why networking is important in any job •Adopt methods to help you spot opportunities for networking Why take this course? Wherever you work, connecting with others can open many doors. This course will explain the basics of networking, and why getting into the habit of networking will benefit you. And, by using the tips in this course, you’ll be better able to identify opportunities for your own networking, too. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Key Traits of a Successful Networker(NTW02) | When you hear the words “networking event” what do you think of? Maybe it’s turning up dressed to impress, and ready to dazzle. Or maybe it’s seeing how many people you can talk to, and hand over your business card to, in the space of an hour. While networking is about making an impression, to be a successful networker you need a variety of different traits, not just the ability to talk, or a good sense of style. And some might be less obvious than others. Thankfully, this course will demystify those traits for you. By the end of this course, you’ll be able to: • Define the 7 key traits of a successful networker • Recognize ways to analyze your own networking strengths and weaknesses • Practice strategies to improve your key networking traits Why take this course? In every line of work, and at every level, being a successful networker can open doors and boost your success. This course will show you the 7 key networking traits, and how to strengthen them. It’ll also give you an insight into how to discover where your strengths and weaknesses lie. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Common Networking Pitfalls(NTW03) | Picture the scene: You’re at an event and having an interesting conversation with an industry expert. Everything is going great – until they ask for your business card. You check your pockets, your bag… and then you get that familiar sinking feeling. You left your box of business cards at the office again. Unfortunately, this is one of networking’s most common pitfalls. Networking is great for furthering your career by connecting with others. But there are potential pitfalls you need to avoid. And, with the growth of remote networking, it’s no longer just the traditional ones you need to look out for. So, how do you avoid those pitfalls? Well, this course will show you how. By the end of this course, you’ll be able to: • Define the most common networking pitfalls • Recognize the impact of networking’s most common pitfalls • Adopt best practices to avoid pitfalls when networking Why take this course? This course is for anyone who needs to network. It explores the most common pitfalls that can knock your networking off track, examines the impacts they can have, and shows you how to avoid the pitfalls so you can network like a pro. 15 mins | SCORM | Development Plan | 3.75 | 22/05/2024 | 26/05/2024 |
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Preparing to Network (Research and Prep)(NTW04) | When you have a million and one things on your to-do list already, preparing anything in advance can seem like an extra chore you just don’t have time for. It can be tempting to leave things to chance. But, even if you’re pretty good at thinking of things on the spur of the moment, when you’re networking, taking time to prepare will make a big difference. Being prepared for networking is essential when you’re trying to make useful connections. If you aren’t prepared, you run the risk of burning bridges before you build them. And that could lose you potential contacts. So, you need a goal and a watertight plan each time you network. This course will show you how. By the end of this course, you’ll be able to: • Explain why preparation before networking is important • Identify different ways to research contacts effectively • Describe how to use preparation and research timelines, and set networking goals Why take this course? This course will help anyone who wants to improve their networking preparation skills. It’ll explain why preparation is crucial, and give you some useful advice on research. You’ll also see how to set clear networking goals and create timelines for your research and preparation, to improve your networking success. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Overcoming Shyness(NTW05) | Sometimes it’s tough knowing what to say to people you’ve just met. You might even feel too self-conscious to say anything at all. Sometimes you freeze and can feel the uncomfortable silence. It feels like everyone’s looking at you. Your heart starts racing, your palms get clammy, and you just want to disappear. Shyness like this can happen to everyone. And, when faced with social events like networking, it’s a natural thing to try and do everything you can to avoid them. But unfortunately, in any job, networking is crucial and unavoidable. Don’t despair though, because there are steps to help you overcome shyness and become a networking master. By the end of this course, you’ll be able to: • Identify ways to adopt the right mindset for networking • Describe strategies to use prior to networking, to help overcome shyness • Adopt techniques to develop your confidence during and after networking events Why take this course? Networking is great for building connections to help expand your knowledge and further your career, but it can be scary. For anyone who feels shy when faced with meeting people, this course can help. It’ll show you ways of thinking more confidently, and what to do before, during, and after a networking event, to help beat shyness. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Your Personal Elevator Pitch(NTW06) | Ever find yourself unsure of what to say when meeting new people? Or, once you’ve asked how their journey was, and commented on the weather, do you just shake hands and go your separate ways to avoid an awkward silence? Sometimes striking up a conversation is difficult, especially if you’re nervous and the easiest option is to just smile and walk away. But in networking, being able to get the chat started is vital, because you never know when having a proper conversation will be the start of something amazing. So, you need a solid way to break the ice. And that’s where your personal elevator pitch comes in. By the end of this course, you’ll be able to: • Define what a personal elevator pitch is • Identify why having a personal elevator pitch is vital for successful networking • Recognize the most effective method and techniques for creating your personal elevator pitch Why take this course? Talking is a brilliant tool for connecting you to people, so you can find the best sources for opportunity and knowledge. And having a clearly defined way to start conversations will help. This course will explain what a personal elevator pitch is, and why you need one. And, by using the advice in this course, you’ll be able to create an elevator pitch for yourself, to help you start a conversation with anyone. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Approaching People and Introductions(NTW07) | So, the main annual networking event for your industry is just around the corner. You’ve researched the people you most want to talk to, planned what you want to ask, and brushed up on your conversation skills. You’ve even been practicing techniques to help banish shyness, and created a personal elevator pitch that’s going to wow. You’re all set! Or are you? Knowing who you want to talk to and how you’re going to impress them is crucial for networking. But, unless you know how to get their attention in the 1st place, your amazing elevator pitch might never get heard. So, you need some sharp tactics for approaching and introducing yourself to the right people, too. By the end of this course, you’ll be able to: • Identify why body language is as important as words when approaching people • Recognize the most effective ways to introduce yourself when networking • Adopt techniques to help you approach people effectively Why take this course? Whatever your job, being confident when approaching people and introducing yourself is vital. This course will look at why having the right body language can improve 1st impressions before you even speak. And by using the tips in this course, you’ll be able to develop a style of approaching people, and introducing yourself, that’ll make everyone want to talk to you. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 26/05/2024 |
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Carrying and Ending a Conversation(NTW08) | We’ve all had that phone call with a distant relative before. You know the one, usually after a birthday when you have to chat to them about… well, what do you talk about? The weather? You have no idea how to keep the conversation going and, even worse, you don’t know how to end it smoothly. Sometimes networking can feel the same. But the difference is, this isn’t a relative. This could be an important business contact. You have to maintain a conversation with someone you’ve just met and successfully end it when the time is right. Thankfully, this course can help. By the end of this course, you’ll be able to: • Identify common mistakes when maintaining and ending conversations • Explain the benefits of ending a conversation at the appropriate time • Implement strategies to successfully carry and end a conversation Why take this course? By taking this course, you’ll be able to improve your conversational skills and make sure new contacts walk away with a positive impression of you. As networking is a part of almost all professions, this course is suitable for anyone to take. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 26/05/2024 |
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Following up with Your Connections(NTW09) | When you make a new connection, you’re both trying to make a good 1st impression. Afterwards, you’re left wondering how best to follow up. Should you call them? Email? Send them a gift basket? You don’t want to seem too eager, but neither do you want them to forget about you. It’s a minefield! While it might not be easy, following up with a new connection is an essential part of business. It’s how you build strong business relationships and grow a list of useful contacts. Thankfully, you don’t need to send them gift baskets. Just follow the hints and tips in this course and you should get your follow-ups right every time. By the end of this course, you’ll be able to: • Identify the benefits that a good follow-up can have on a working relationship • Recognize the common mistakes people make when following up • Implement good follow-up strategies to use on future connections Why take this course? Networking and making new contacts is important in almost all types of work. So, this course is for everyone. It’ll show you common mistakes to avoid and useful strategies to implement next time you need to follow up on new connections. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 27/05/2024 |
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Virtual Networking(NTW10) | It used to be that if you wanted to network, you had to be in the room. Handshakes, small talk about the weather, buying round after round of coffees – this was how business relationships were made. If flights were delayed or you were feeling under the weather… Well, you were out of luck. In pretty much every industry, who you know is vital. And these days, with the internet in everyone’s pocket, it’s easy to network virtually. Whether through social media or on a video-call coffee date, you can make new business relationships from the comfort of your own home! This course will guide you through the dos and don'ts of virtual networking. By the end of this course, you’ll be able to: • Recognize common social-media networking mistakes • Identify the benefits of networking virtually • Implement strategies to improve your virtual networking Why take this course? This course is for anyone wanting to learn how to virtually network. It’ll help you recognize the most common social-media networking mistakes, offer tips to improve your social-media skills, and show you ways to get the most out of virtual networking. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Embracing Risk and Uncertainty(RU001) | Did you know that Einstein loved to sail despite not being able to swim? And it’s said that he used to sail his boat into storms just because he thought it kept him curious and innovative! Now, he might have taken things to the extreme, but he was right – without risk, growth is impossible.In order to succeed, you need to be able to embrace risk and uncertainty, rather than fear it. It’s probably not a good idea to sail headfirst into the next big storm. But if you want to make the most of life’s opportunities, you do need to have the confidence to step outside your comfort zone.By the end of this course, you’ll be able to:• Use risk-taking to improve your career and personal life• Assess whether you’re letting fear prevent you from moving forward• Embrace uncertainty and take decisive action despite the “unknowns”Why take this course?Everyone can benefit from taking responsible risks in life, and embracing the uncertainty that life throws at you. Not only will it improve your career and personal life, but it can also lead you down new paths and allow you to be more decisive in your actions.10 mins | SCORM | Development Plan | 2.00 | 22/05/2024 | 10/02/2025 |
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Risk and Decision-Making(RU002) | From snake pits to ancient arks, for some people life is one big adventure, filled with risky escapades and astonishing triumphs. But the captivating thing about action-hero adventures isn’t the winning at the end, so much as the incredible risks taken in getting there. Everyday life might not feel quite as exciting, but pretty much every decision you make on a day-to-day basis involves some level of risk, too. Of course, not all risks are worth taking, but many are. So, what’s stopping you?This course unpacks the process of decision-making when faced with risk. When you understand the often-hidden factors affecting your decision-making, your confidence in taking positive risks increases, as does your resilience and personal satisfaction – whatever the outcome. Not to mention the adventures it might just unlock!By the end of this course, you’ll be able to:• Recognize how the brain processes risk and uncertainty• Analyze the role of emotion in decision-making• Balance emotions and logic when weighing up decisionsWhy take this course?Everyone has to make decisions, and everyone has to factor in risks. This course is aimed at anyone looking to take control of their relationship with risk and make decisions more confidently, both in their personal and professional lives.10 mins | SCORM | Development Plan | 2.00 | 22/05/2024 | 10/02/2025 |
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Managing your own Decisions(RU003) | Life is full of little uncertainties. It can be hard to predict and full of twists and turns. The stakes can feel pretty high sometimes, and often they really are. But that’s what makes life so exciting, right? Well, sometimes. When it comes to making decisions that affect your own life, you might find committing to uncertain outcomes difficult.Still, you need to take some risks if you want to accomplish new and exciting things. When you learn to make confident decisions despite uncertain outcomes, you start moving toward where you want to be in life, instead of where it feels safest. This course will show you how.By the end of this course, you’ll be able to:• Accept uncertainty and take risks anyway• Distinguish between risky and rash decisions• Make rational, positive decisions despite the fear of short-term failureWhy take this course?This course is for anyone interested in making decisions more confidently in their personal and professional lives. You’ll learn how to make decisions despite uncertainty and risk and see the benefits this approach brings.10 mins | SCORM | Development Plan | 2.00 | 22/05/2024 | 10/02/2025 |
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Obstacles to Decision-Making(RU004) | Snooze, or shower? Bus, or bike? Some decisions are easy! Some, on the other hand, are not. What subject should I major in? Should I buy that dream house? Should I really take the rickety rope bridge over that canyon? When it comes to making bigger decisions, obstacles are everywhere. They’re in your circumstances, the people around you, and, more than anywhere else, they’re in your own mind.The great thing is, how you make decisions is more important than what you decide. When you recognize and overcome these obstacles, you gain confidence, competence, and time. You can focus on following through with the decisions you’ve made and making them work for you.By the end of this course, you’ll be able to:• Recognize common internal, external, and social obstacles to decision-making• Consider your own cognitive biases and how they affect your decisions• Make decisions more objectively and with confidenceWhy take this course?If you find making big decisions challenging, this is the course for you. You’ll learn just why deciding is so difficult and how you can overcome obstacles to decision-making in your personal and professional life.10 mins | SCORM | Development Plan | 2.00 | 22/05/2024 | 10/02/2025 |
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The Rewards of Taking Risks(RU005) | Risk. What does that word mean to you? Heroic adventures, filled with dazzling feats of daring, and spectacular rewards? Or maybe hazards, danger, and potential catastrophe? Unless you’re an action-movie hero, it’s probably far less dramatic than that. Every day, you face risks in various forms, and most days you probably navigate them with little drama. So, when it comes to making decisions about our lives, why does taking risks still feel so, well… risky?The thing is, when you build risk-taking into your life, you stand to gain regardless of outcome. Risk-taking is a reward in itself. It not only opens the door to awesome new experiences and opportunities, but also builds your self-confidence, creativity, and resilience along the way.By the end of this course, you’ll be able to:• Recognize the rewards of positive risk-taking• Compare differing attitudes to risk-taking and their benefits• Justify taking risks for self-development and fulfillmentWhy take this course?You don’t have to be an ace explorer for risks to be relevant. This course is useful to anyone who wants to push their boundaries and explore the advantages of risk-taking. You’ll learn how taking risks can benefit you and the opportunities it brings.10 mins | SCORM | Development Plan | 2.00 | 22/05/2024 | 10/02/2025 |
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Unlocking Your Potential(CM001) | Do you ever feel like you’re capable of, well, more? You know deep down you should be reaching for the stars but instead you go through your days feeling more like you’re lost in space. Well, maybe it’s time for you to unlock your true potential and become the best version of yourself. The world is full of opportunities. If you want to grab hold of them, you may need to move beyond your comfort zone. It’s easier to do this if you know who you are, who you want to be, and what’s holding you back. Once you’ve gained this focus, you can work out ways to overcome barriers and achieve your potential. By the end of this course, you’ll be able to: • Recognize the value of stepping outside your comfort zone in order to achieve your goals • Understand the value you bring to your role and be more productive by focusing on what’s important • Manage your time and energy more effectively Why take this course? This course is for anyone with an ambition to progress in their career. You’ll discover why it’s important to step outside your comfort zone, know your value, and work out what’s important to you. You’ll also learn how to manage your time and energy productively to unlock your potential. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Setting your Career Goals(CM002) | If you want to have a successful and rewarding career, you need to think about where you want to be and work out how you’re going to get there. In other words, you need to set goals. These might involve increasing your knowledge, going on more training courses, earning more money, or even having new experiences. Setting career goals will give you short-term motivation and long-term focus. And it’s crucial that your smaller goals support your bigger aims and vision. This course will help you understand the process of setting career goals, because in order to succeed in your career, you need to be focused and organized. You need a plan! By the end of this course, you’ll be able to: • Create short-term goals that align to your long-term objectives • Use goal-setting activities to help you create SMART goals • Understand how to prioritize goals by level of importance • Explain how you can turn goal setbacks into advantages Why take this course? This course is for anyone who wants to know more about how to set effective career goals and understand the methods behind goal setting. So, if you want advice on how to create strong career goals, how to prioritize the more important ones, and how to turn setbacks into advantages, this course is for you. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Discovering Your Strengths and Weaknesses(CM003) | To succeed in your career, you need to be able to identify the things you’re good at. Whether you realize it or not, you have your own unique talents and skills that form your personal strengths at work. By discovering these strengths, you can use them to your advantage. Also, build on any areas of weakness. In this way, you can increase your value as an employee, boost your self-esteem, and increase your overall job satisfaction. Working out how you add value to your workplace will help you develop better plans and achieve your goals. You’ll also be better prepared to overcome obstacles and embrace tasks you know you’ll be good at. Knowing how to self-evaluate and truly understand your capabilities is key. This course will guide you through the process. By the end of this course, you’ll be able to: • Identify your strengths and apply them to advance your career • Learn how to handle your weaknesses and identify ways to strengthen them • Recognize the difference between a talent and a skill and use them both to your advantage Why take this course? This course is for anyone who wants to discover their strengths and weaknesses in order to gain a better understanding of themselves and how they function at work. It’ll cover how to identify your own unique talents and skills, and look at overcoming weaknesses so you can gain confidence in all areas of your job. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 27/05/2024 |
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The Importance of a Mentor(CM004) | Have you ever thought how nice it would be to have someone at work looking out for you? Someone who gives you advice and guidance as well as a high five when you do a good job? Well, that’s exactly what a mentor is. It’s someone with experience who’s willing to share their wisdom and knowledge with you. A mentor can help you advance in your career. To get the most out of the mentoring process, you need to know what you should look for in a mentor, what a mentor actually does, and the best way to find one. Having a mentor can boost your self-esteem and help you develop a variety of new and useful skills. By the end of this course, you’ll be able to: • Understand the mentoring relationship and know what’s expected from the mentor and the mentee • Know the traits to look for in a mentor and how to find one that’s right for you • Appreciate the difference between mentoring and coaching • Understand the huge benefits that mentoring brings to everyone involved Why take this course? This course is ideal for anyone who’s interested in finding out about the mentoring process. You’ll learn about the relationship between mentor and mentee, and what traits to expect in a great mentor. You’ll also recognize how mentoring is different from coaching, and identify the advantages of mentoring for both mentor and mentee. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Your Personal Brand Story(CM005) | You know that part of the interview that everyone dreads? The part where they ask you what makes you unique? Well, actually, that’s one of the most important questions you should be asking yourself throughout your career. The things that set you aside from other people – your unique skills, abilities, and strengths – are the things that’ll help you progress. Creating a personal brand story allows you to build an identity for yourself that informs other people about who you are and what you believe in. It’s about creating a story around yourself. That includes achievements from your past, what you feel strongly about, and your objectives for the future. Having a brand and staying true to it lets you build on your attributes and means people know what to expect from you. By the end of this course, you’ll be able to: • Identify your strengths and values and use them to create your own unique voice • Use tools and techniques to help others understand who you are and what matters to you • Understand what a personal brand story involves and create your own mission statement Why take this course? This course is for anyone interested in developing their own brand. It’ll help you to think about what matters to you and how you want to be perceived by others. You’ll also discover useful tools and techniques that’ll let you pull your unique skills and experiences into 1 clear voice. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Internal Interview Preparation(CM006) | Getting an internal job seems easy – you know them, they know you, and maybe your manager even suggested you go for it! But it’s important not to get a false sense of security. In fact, you need to approach an internal interview like it’s happening somewhere else and with people who don’t know anything about you. And that means you need to be prepared! Being prepared for an interview means knowing your strengths, anticipating obstacles, and rehearsing responses. This will give you the information and confidence to stand out from the other candidates. With this course, you’ll soon be ready to demonstrate why you’re the right person for the job. By the end of this course, you’ll be able to: • Identify your competencies so you can be sure to highlight them during the interview • Recognize interview pitfalls and make a plan so you’re prepared for obstacles • Define the purpose of the interview and practice your responses to likely questions Why take this course? This course is for anyone who’s going for a new role within their current organization. It’ll help you maximize your chance of success by being able to clearly demonstrate your competencies, navigate any obstacles, and arrive prepared for the questions they’re likely to ask. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Working Smart(CM007) | It’s natural to feel pride about doing a good job and to want to be recognized for doing so. But it’s easy to feel like pushing yourself to breaking point is the only way to perform well. Your well-being is always important and should be prioritized. There are ways to work smart that will help you to avoid becoming exhausted while still reaching your full potential at work. So you can work towards your goals without experiencing burnout. By the end of this course, you’ll be able to: • Recognize the importance of maintaining a healthy work-life balance • Identify how working smart can help you to achieve your full potential in the workplace • Follow tips to help you work smart Why take this course? Making sure you stay physically and mentally healthy is important. And when it comes to performing well at work, it’s all about how you work, rather than the number of hours you put in. Everyone can benefit from learning how to work smart. This course will help you to see why this is important and how to go about it. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Personal Development Plans and Sticking to Them(CM008) | Personal development plans, also known as PDPs, are action plans that help you reflect on and manage your professional growth and progress. They’re often mandatory in the workplace, making them seem like just another task to fit into your already busy schedule. But actually, a well-crafted PDP is a fantastic resource that can empower you to take ownership of your professional life. Taking the time to make sure your PDP is accurate and thoughtful will help you to reflect on and improve your performance. It will also help you to track your progress and can even reduce stress and increase motivation in the workplace. If your PDP truly reflects your goals and interests, you’ll be more likely to stick to it. And that’s when it really becomes a valuable tool for managing your own progression. By the end of this course, you’ll be able to: • Define how a PDP can help you to improve your performance and hit goals • Use SWOT analysis to help you choose what should go into a PDP • Implement strategies to stick to a PDP Why take this course? Many businesses now use PDPs as a way to track employee development, for good reason. Everyone can benefit from using a PDP to reflect on their strengths and weaknesses and to work toward goals and peak performance. This course will show you how to create an effective PDP on your own or with a manager, and how to stick to it. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Setting Stretch Goals(CM009) | We’ve all set New Year’s resolutions that we knew, deep down, we wouldn’t keep. It’s easy to assume the goals you set to quit sugar or go running every day were just too hard and that’s why you didn’t achieve them. But what if, actually, they weren’t challenging enough? Or they didn’t challenge you in a way that energized and motivated you to step outside of your comfort zone and achieve real changes? Stretch goals are all about pushing yourself to achieve things that you aren’t currently capable of. They demand that you take risks, gain new skills, and change how you normally work. Not only can they help you to make big changes in your professional life and pursue your dreams, they can also improve your job satisfaction and sense of accomplishment. By the end of this course, you’ll be able to: • Define stretch goals and how they can energize and motivate people • Implement techniques to establish stretch goals to work toward • Avoid the common pitfalls associated with setting stretch goals Why take this course? To achieve your true professional potential, you need to figure out what you really want and how to take innovative steps towards it. Everyone can benefit from learning how to set stretch goals that will challenge them to step outside their comfort zone and acquire new skills and experiences. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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The Basics of MBTI and Career Development(CM010) | Personalities. We’re constantly surrounded by different ones. Look around your workplace and you’ll likely see the quiet one, the loud one, the by-the-book one, and the one who likes to bend the rules. But do you know your INFJs from your ESTPs? If you’ve never heard of them, don’t worry. They’re examples of personality types from the Myers-Briggs Type Indicator (MBTI). It’s a personality assessment, which can offer insights to help people better understand how they react to the world around them. And it can be useful in the workplace, both for personal development, and team enhancement. By the end of this course, you’ll be able to: • Recognize the 16 MBTI types • Describe why a knowledge of your personality type is useful for career development • Identify how MBTI can enhance individuals and teams Why take this course? MBTI is a useful tool for job satisfaction, happiness, and building business teams. Whether you’re an individual wanting to learn what makes you tick, or an HR leader aiming to get the best out of your teams, this course is for you. It’ll explore the MBTI personality types, and look at how they can be used as a tool for both career and personal development. 15 mins | SCORM | Development Plan | 3.75 | 22/05/2024 | 28/05/2024 |
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How to Master Your Attention(CM0011) | “Bleep!” In these days of constant communications, it’s pretty easy to become distracted. It’s tempting to check messages immediately, but with deadlines looming, they’re a distraction you could really do without. With blinking, buzzing, or bleeping tech surrounding you, mastering your attention is a key skill to learn to avoid distractions. Whether working or making the most of your free time, paying attention is important if you want to reach your goals. But it’s not just your productivity that it affects. Paying attention is essential for effective communication, learning, collaboration, and professional growth. This course will show you how to master your attention. By the end of this course, you’ll be able to: • Describe how mindfulness can help you stay focused on important tasks • Set your priorities effectively by using effective time-management techniques and setting SMART goals • Explain simple strategies for building positive habits, and why they are useful to support attention and productivity Why take this course? Whoever you are, whatever your role, it’s vital to pay attention. By focusing your attention, you can extract valuable knowledge, contribute to conversations, establish meaningful connections, and comprehend key points more easily. It’ll also make you more productive – you already know what great benefits that’ll bring. Take this course to help unlock your full potential through the power of attention mastery. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Understanding the Managerial Role(CM011) | Your career is going well, and you’re on the fast track to a management position. Are you ready for it? There are lots of similarities between a team-leadership role and a management role, but there are also many differences. It’s a considerable step up on the corporate ladder, and one you need to prepare for in order to succeed. While both entail managing and motivating more junior colleagues, a managerial role also involves a lot more responsibility and potential stress. Preparing to take on that new position requires getting to grips with your new responsibilities and understanding how they differ from those of your previous role. During this course, you’ll find out key differences between a team-leadership and a managerial role and the challenges you may face as you take that step up. You’ll also learn how to maximize the potential opportunities provided by the transition. By the end of this course, you’ll be able to: • Understand the key differences between the responsibilities of team leaders and line managers • Identify the challenges you may face when stepping up from team leader to line manager • Recognize potential opportunities you may come across when transitioning to a management role, and how to maximize these Why take this course? This course is ideal if you’re about to make that big move from team leader to line manager, as it’ll help you prepare for the shift in responsibilities. It’ll also help you make the most of the opportunities provided to you and equip you with the know-how to overcome any challenges along the way. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Dealing with the Change - Team Dynamics(CM012) | Winning a promotion is great, and while you should be very happy, a promotion also comes with challenges. One of the most significant challenges that you might face is the shift in team dynamics. Most people will be happy for you, but some colleagues may have mixed or even negative feelings toward you in the wake of your move up the corporate ladder.There’s no denying that team dynamics do naturally change when someone gets a promotion, and this change in relationships can be difficult to handle. But dealing with it in a positive way can result in a positive shift in dynamics for everyone involved. This course is designed to show you how to do so.By the end of this course, you’ll be able to:• Identify the ways in which your relationships with colleagues might be changed following promotion• Recognize and avoid behaviors that can promote negative feelings among colleagues following a promotion• Adopt positive behaviors to help you and your colleagues adjust to a new team dynamicWhy take this course?This course is perfect for anyone about to receive a promotion, as good preparation for adjusting to changing team dynamics. If you’re moving up in the office hierarchy, then relationships will be affected, and this course is designed to help you with this big transition. During the course, you’ll discover how your relationships with your colleagues might be affected by your promotion and how you can avoid behaviors that might create negative feelings.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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The First 30-60-90 Days(CM013) | Getting promoted is a big deal; you’ve worked so hard to get it! Obviously, you’ll want to impress in your new job and make an impact in those initial weeks and months. The first 30, 60, and 90 days in a new position are critical. It’s within this 3-month period that you establish good habits, build effective practices, and cement your position in a role with more responsibilities. In order to get those first 30, 60, and 90 days right, it pays to have a road map to guide you and keep you on track. During this course, you’ll be exploring how to identify key items to focus on across those milestones, in order to maximize your effectiveness in your new role. You’ll also discover how to create a plan to follow, so you can make the most of those early days after your promotion. By the end of this course, you’ll be able to: • Identify key areas to focus on in your first 30, 60, and 90 days after promotion • Take steps to maximize the effectiveness of a 30-60-90-day plan • Create a basic 30-60-90-day plan template to work from Why take this course? If you’re working hard to achieve a promotion, or are about to receive one, then this useful course is for you. It’s ideal for those entering a more senior position within an organization, particularly if you’re entering a leadership or managerial role and want to make your initial 3 months as successful as possible. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Managing Your Priorities(CM014) | Whatever level you’re at in your organization, there will always be competing demands on your time. Upcoming deadlines, following up with customers, scheduling and attending meetings – they all eat into your working day. But how do you know which tasks you should prioritize and which can be placed on the back burner? Knowing how effectively you are prioritizing your workload will help in so many ways, including making you more productive. Using prioritization frameworks can make a big difference to your output and your stress levels. That’s because getting your to-do list under control will make everything so much simpler and afford you a better work-life balance. By the end of this course, you’ll be able to: • Recognize the signs of poor prioritization and the effect it can have on your team • Utilize prioritization frameworks to prioritize your responsibilities • Develop tips to foster a healthy work-life balance Why take this course? When you’re in a senior position and have lots of responsibilities, you need to understand how to manage your priorities. This course is suitable for all team leaders and managers, to help you make best use of your time. In this course, you’ll explore the signs of poor prioritization, learn how to utilize frameworks to prioritize your responsibilities, and find out how to achieve a healthier work-life balance to improve your mental well-being. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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How to delegate a task properly(OML01) | Delegating might sound easy, but for some, passing the baton effectively can be tough when you put it into practice. The truth is, delegation is a key skill for all employees. And finding the right person needs careful thought and consideration. When you’re working as part of a team, it’s not healthy to take too much stuff on by yourself. Learning how to delegate has a whole host of benefits. These include building morale, avoiding burnout, strengthening others’ skill sets and, of course, hitting your deadlines. This course offers some quick tips to help you get good at delegating. By the end of this course, you’ll be able to: • Identify what tasks should be delegated • Implement tips to effectively delegate in your workplace Why take this course? The truth is, when we work in a team, we all have to “pull our weight.” But for some, delegating tasks seems like it could be confrontational, and doesn’t come as second nature. If sharing the load makes you feel uneasy, then this is the course for you. This handy course will help you get better at delegating tasks properly. 1 min | SCORM | | 0.25 | 22/05/2024 | 28/05/2024 |
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How to prepare a one-page business proposal(OML02) | Thinking of starting a business? Or maybe you’re expanding your empire? Either way, it’s all very exciting. Of course, that’s until it comes to writing your business proposal. Knowing where to start (and end) your plan can be daunting - and easy to avoid. The truth is, business proposals don’t have to be long, but they are essential. Why? Well, they help focus your big ideas, provide clarity, and set you up well for growth. So, what are you waiting for? Get ready for tomorrow’s challenges, by preparing a one-page business proposal with this handy short course. By the end of this course, you’ll be able to: • Recognize the key points to include when developing a one-page business proposal Why take this course? Writing a business plan can easily fall to the bottom of the priority list. But having one can help you to structure, run and grow your company more effectively. Thinking of starting a new venture? Or are you expanding on your current success? If that sounds like you, then get started now with this quick and easy course. 1 min | SCORM | | 0.25 | 22/05/2024 | 28/05/2024 |
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How to mediate a conflict(OML03) | Disputes and disagreements are never comfortable. But, unfortunately, they’re inevitable in every workplace. As a manager, team leader, or HR professional, it’s your job to effectively mediate any issues between co-workers to ensure company culture is positive and productive. Being a good mediator is sometimes easier said than done. That’s because navigating through to a resolution can be difficult. Luckily, there’s a number of effective techniques you can use to bring workplace disagreements to a close and maintain a happy workforce. This short course will explain them. By the end of this course, you’ll be able to: • Identify the role of a mediator and explain why they are necessary • Recognize when it’s appropriate to intervene and how to do so Why take this course? Handling and mediating disagreements professionally is the key to making a happy and healthy working environment. Whether you’re an HR professional, team leader, or manager looking to refresh your skills or find some new mediation techniques, this course is for you. 1 min | SCORM | | 0.25 | 22/05/2024 | 28/05/2024 |
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Reducing Sitting and Screen Time(OML04) | Have you ever wondered how much time you actually spend sitting at your screen? Working on your computer, scrolling through your social media, watching yet another fantastic series for hours on end… You get the picture. Sitting and staring at your screen can sometimes seem inescapable. If you’re guilty of spending too much time looking at your screen, then you might want to think about ways you can reduce that. After all, there are a whole bunch of benefits for your physical and mental health, including lower stress, reduced eye strain and improved posture. This short course will help you. By the end of this course, you’ll be able to: • Identify ways of reducing sitting and screen time in your day-to-day life to help boost your physical and mental health Why take this course? If you’ve binged a full series in a day, or been swallowed up in a social-media rabbit hole, it’s probably time for a little detox. Let’s face it, sitting at your screen day in and day out won’t give you the true “feel good factor.” Suitable for anyone, this handy short course will help you to make little tweaks to your routine to reduce sitting and screen time. 1 min | SCORM | | 0.25 | 22/05/2024 | 28/05/2024 |
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The Transition from Team Leader to Manager(CM015) | Congratulations, you’ve been promoted from team leader to a place in management! It’s quite natural that, mixed in with the elation, there are probably a few nerves and a little anxiety. It’s a big step up, after all, and you want to get it right. Moving into management is a big career progression, but it also means taking on a lot more responsibility and added pressure. It can take time to iron out the kinks and work out how to tackle all those new challenges, but with a little preparation, you can make the transition from team leader to manager as smooth as possible. During this course, you’ll learn how to move from team leader to manager with minimal stress and upheaval. By the end of this course, you’ll be able to: • Recognize the key skills necessary when transitioning into a management role • Take practical steps to develop the necessary skills when transitioning into a management role • Adopt behaviors to empower your team Why take this course? This course is ideally suited for people who are moving from a more minor leadership role into a central management team. This is a big leap in terms of career, so you’re probably looking for all the tips and advice you can get during the transition. By taking this course, you’ll learn key skills to transition to your new role and adopt behaviors to empower your team. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Taking Sleep Hygiene Seriously(OML05) | When it comes to sleep, do you think you’re getting enough? In this day and age, probably not. The truth is, modern life just isn’t set up for a good night's sleep, what with constant distractions. From zoning into box sets before bedtime and spending hours staring at screens during work, to scrolling through social media, getting a proper daily “doze” is a long way off for many.If you’re struggling to clock up at least 7 hours of sleep, it’s time to break bad habits. After all, poor sleep comes with a ton of problems, like tiredness, stress, and low productivity. If poor sleep affects you, it’s time to put it to bed with this handy course.By the end of this course, you’ll be able to:● Recognize the minor changes you can make to your day to promote sleep hygiene, setting you up for a good night's sleepWhy take this course?Whether you’re 3 or 83, the benefits of taking sleep hygiene seriously are endless. From boosting your overall health, to increasing your productivity, sleep is crucial for everybody. Save your snooze and revamp your rest time with this quick and handy course.1 min | SCORM | | 0.25 | 22/05/2024 | 10/04/2025 |
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The Five Ps: Persistence, Patience, Purpose, People and Profits(ENT01) | The age of discovery is upon us! The world’s advancing so fast that it can be hard to keep up. Things that once seemed unimaginable are now completely possible, and the buzzword in every business is “solutions.” So, it’s a great time to pull out your inner entrepreneur! The flip side to advancement is growing competition. So, to succeed as an entrepreneur, you need to stand out above the rest. A large part of that is down to your approach. And to master a winning approach, at the heart of your mindset you need “The Five Ps”: Persistence, Patience, Purpose, People, and Profits. By the end of this course, you’ll be able to: • Define and apply the meaning of the Five Ps in entrepreneurship • Identify the importance of the Five Ps in entrepreneurship • Use techniques to improve your Five-Ps skills Why take this course? Coming up with a unique idea is great, but turning that idea into reality is the true key to entrepreneurship. In order to manage that effectively you not only need the idea but the personality skills to make it happen. For all budding entrepreneurs, this course will help you to focus on the Five Ps and understand why they are crucial. It will also give you tips and techniques to help improve your skills. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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The Entrepreneurial Mindset(ENT02) | Everyone has a mindset. And, while you might not be aware of it, it affects every part of your life. It’s an established set of attitudes you hold, which can uncover opportunities, ignite ambition, and help you thrive. It can also be an obstacle, anchoring you to familiarity. This might be comfortable but isn’t productive for thoughts and actions, and it doesn’t help you learn and grow. An entrepreneurial mindset is a set of skills that lets people identify and maximize opportunities, overcoming and learning from setbacks, in order to succeed. And while it’s often thought that “people are just born with it,” getting into this way of thinking is actually something you can train your brain to do. By the end of this course, you’ll be able to: • Identify the traits of an entrepreneurial mindset • Define the importance of having the right mindset • Use techniques to improve and expand your entrepreneurial mindset Why take this course? To be a successful entrepreneur, you have to think like one. Having the right mindset will give you the courage to push boundaries, face adversity, and carry on. For anyone looking to hone their mindset to achieve results, this course can help. It will explain what an entrepreneurial mindset looks like and why it’s important. It will also offer advice and techniques to help get you thinking like an entrepreneur. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Being Curious(ENT03) | You’ve heard the saying “Curiosity killed the cat,” right? But did you know that it actually has another line: “Satisfaction brought it back”? Being curious is often warned against, in case the outcome of that curiosity isn’t favorable. But for successful entrepreneurs, curiosity is vital, and satisfaction is the prize. Curiosity is the thirst for knowledge. The desire to learn and understand new things, and to ask questions to figure out the “how” and, crucially, the “why.” It helps you expand your mind, challenge ideas, and find fresh thinking. It allows you to problem-solve more effectively and discover what might be possible, instead of just what’s feasible. And it’s an essential tool in your entrepreneur’s tool kit. By the end of this course, you’ll be able to: • Define the importance of being curious in entrepreneurship • Use questioning to expand understanding and creativity • Practice techniques to improve your curiosity Why take this course? The more questions you ask, the more likely you are to find answers. This comes with the added bonus of new knowledge and perspectives, which can be called upon when you need them. For all budding entrepreneurs or anyone looking to expand their thinking, this course can help. It will show you why curiosity is vital for discovery and innovation, and how to improve your curiosity and use questions to achieve results. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 26/05/2024 |
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The Power of Imagination(ENT04) | Remember being a kid? Anything was possible. Ball stuck on the roof? No problem, you’d just fly up there like a superhero. But as adults, imagination gets replaced with common experiences. And drawing on those experiences, instead of using your imagination to problem-solve, becomes a barrier to progress and problem-solving. Because they have no hindering adult experiences, children think without boundaries. They use their imagination to problem-solve like superheroes and look at everything in fresh, new ways. In business, these imaginative skills are crucial for success. If everyone approached problem-solving like children do, the world would be a much more innovative place. By the end of this course, you’ll be able to: • Recognize the importance of imagination in business • Identify how imagination aids problem-solving in any business • Use techniques to develop your imagination skills Why take this course? Successful entrepreneurs embrace their inner child, harnessing the power of imagination, to turn visions into realities and use fresh thinking to problem-solve. And the brilliant thing about imagination is everyone has it. You just need to rediscover it! Whether you’re a budding entrepreneur or a seasoned leader wanting to refresh, this course can help. It will examine the role of imagination in business and why it’s crucial for growth. It’ll also offer some useful advice on how to harness the powers that your imagination holds. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Being Self-Aware(ENT05) | Have you ever been on the receiving end of the line “Take a long hard look at yourself!”? Sobering, isn’t it? Sometimes it’s easy to get caught up in situations and lose sight of what you’re actually trying to achieve. But, for any entrepreneur to be successful, great self-awareness is a must. Being self-aware means having the ability to see yourself clearly and objectively through reflection and usually some soul-searching. It might seem like a pretty abstract concept, but it helps keep things in perspective. Being able to reflect on yourself and your interactions with others will not only improve your own mental well-being, but also your vision and success in business. By the end of this course, you’ll be able to: • Identify how to exercise self-awareness • Identify the importance of self-awareness in business • Use techniques to master your own self-awareness Why take this course? Successful entrepreneurs know the first steps to success come from inside. They understand who they are, and use their instincts and intuition to achieve their goals. If you’re a budding entrepreneur or business leader, this course is for you. It will explain how having the ability to reflect and learn about yourself helps you to achieve and progress in business. And it will give you some useful advice on getting to grips with your own self-awareness. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Building Relationships and Networking(ENT06) | Fantastic working relationships have led to some great and extremely profitable products. Think Disney working with Pixar, GoPro teaming up with Red Bull, and the ultimate pairing of Taco Bell and Doritos! But your business doesn’t need to be a household name to build an effective relationship. When businesses work together successfully, they can achieve great things. But building great working relationships and maintaining them can be difficult. So, how can you make sure the relationship will benefit both sides and last for longer than a few months? And how do you make these contacts in the first place? By the end of this course, you’ll be able to: • Identify effective networking techniques • Describe ways to create great working relationships • Create a plan to maintain and grow business relationships Why take this course? Whether you’re just starting a new business, or looking to expand your current enterprise, this course is designed for you. You’ll learn to network effectively, cultivate fantastic business-to-business relationships that’ll benefit your company, and increase your standing in your chosen field. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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The Power of Influence(ENT07) | Influential people hold a lot of power, and can change the behaviors of others with just a suggestion. When a popular business or public figure advertises a certain product, you can almost guarantee that product will see a surge in orders. Using influential celebrities and leaders in advertising campaigns isn’t a new idea, it was common as far back as the Roman Empire, so it’s useful to learn how to harness that power of influence in your field of business. You might not want to reach every single teenager in America, but having greater influence in your workplace will improve your leadership skills and your results. By the end of this course you’ll be able to: • Recognize the importance of influence in business • List positive methods for increasing influence • Examine ways to leverage your influence to create change Why take this course? Leaders and entrepreneurs who are looking to build their standing within their industry will benefit from a greater understanding of influence. When your influence grows, so does belief in your leadership, bringing you power in your chosen field and creating a strong, cohesive team. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Taking Calculated Risks(ENT08) | You take risks every day. When you’re crossing the street, trying out a new recipe, or sending that text, you’re risking a potentially unhappy outcome. But that doesn’t stop you from doing it, so why would it be any different for a business? Every business needs to take some risks. If it doesn’t, it’ll never grow or learn anything. But the chances you take in your day-to-day life are much more familiar to you, so you know what the outcomes could be and how likely they are. Not knowing the details of risks can make you afraid, and that fear can restrict your business’s potential. This course is designed to show you how to measure the likelihood and impact of potential risks. By the end of this course, you’ll be able to: • Recognize methods of measuring risk • Analyze the likelihood and impact of risk • Compare measured risks to measured opportunities • Explain the importance of thorough research Why take this course? If you’re a leader, innovator, or entrepreneur, then this course is for you. It’ll help you understand that risks need to be taken to grow your business. By learning to measure potential risks and compare them to potential opportunities, you’ll be able to take your company to new heights. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Being Prepared to Fail(ENT09) | When birds learn to fly, they jump out of the nest knowing that they could fly or fall. But they never know which one it will be, until they take that leap of faith. This same uncertainty applies to testing out new business ideas in the real world. You will never really know if it’s going to succeed or fail – but planning for both outcomes will leave you feeling much more prepared to try. Asking the right questions at the beginning of the venture can safeguard against failure to a point, but how do you recover financially, and emotionally, from a failed business idea? This course will show you how. By the end of this course, you’ll be able to: • Create an action plan to combat the early stages of failure • Manage your expectations of success • Outline techniques to deal with the emotional impact of failure Why take this course? Entrepreneurs and innovators everywhere can benefit from being prepared to fail. A failed business idea doesn’t mean the end of a career in business. When you can celebrate and learn from past failures, you’ll create a sure path to future successes. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Turning Ideas into Action(ENT10) | Everyone’s had that lightbulb moment. When you think of an idea so brilliant that it could just change your life. You can almost hear the “ding!” as it appears over your head. Some ideas could give rise to huge companies with a presence around the world. Or they could turn out to be flops in an oversaturated market. Either way, you’ll never know until you take those ideas seriously and create an action plan to bring them to life. Figuring out how to turn ideas into actions can be daunting, but this course is designed to show you the steps you can take to make your vision a reality. By the end of this course, you’ll be able to: • Analyze your ideas effectively • Create a plan to turn ideas into actions • Monitor the outcomes of ideas Why take this course? This course is designed to benefit entrepreneurs and innovators across all industries, with clear steps to make your new business idea a reality. Our tips will help you take the next steps to get your business ideas off the ground and let your dreams take flight. 10 mins | SCORM | Takeway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Communicating under Stress(CA001) | Picture the scene: the phone is ringing nonstop, your boss has moved an important deadline, and you can’t figure out why your keyboard has stopped working. You turn on the lamp for a better look, but the light bulb has blown and, to top it all, you’ve just knocked your coffee over. Now you’re stressed.Everyone has their breaking point. And when it comes, you want to let out those emotions. But you have to stay professional. When you feel that way, it can be difficult to stay calm and communicate effectively. Thankfully, there are ways to manage those feelings and speak and listen well in stressful situations.By the end of this course, you’ll be able to:• Identify stressful conditions that make it hard to communicate• Demonstrate how to communicate while in a stressful situation• Adopt techniques to speak well in stressful conditions• List ways to listen effectively under stressWhy take this course?Everyone will face stressful situations in their job and can benefit from learning to communicate well under pressure. By improving the way you speak and listen, you can make sure that you’re communicating effectively in any situation.15 mins | SCORM | Development Plan | 3.00 | 22/05/2024 | 07/02/2025 |
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Using Body Language(CA002) | Matching your body language with the words you’re saying is important. You can completely undermine any message if your body language doesn’t match up. Try folding your arms, frowning, and shaking your head. Now say, “Yes, I’d love to.” Do you seem believable? Thought not. You’re already an expert in body language. You’ve been doing it all your life. It’s an instinctive way to communicate. But you can damage your meaning if your body language isn’t aligned with the words you’re saying, and you can sabotage yourself in certain situations without even knowing. This course will show you how to use your body language to help say what you mean. By the end of this course, you’ll be able to: •Explain the importance of positive body language •Discover ways to use body language in a range of situations •Adopt methods to control your nonverbal social cues Why take this course? Whether you’re a managing director or just starting out at your 1st job, you’ll benefit from understanding the additional cues you could be giving in a wide range of situations. When you know how your body language can be read, you can use it effectively to support the words you speak and create the perfect first impression. 10 mins | SCORM | Development plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Interpreting Body Language(CA003) | We all know when someone isn’t telling us something. Maybe they avoid eye contact. Maybe they’ve made themselves seem smaller, or moved away from us. No matter what they’re saying, their body is giving you a very clear signal. You already pick up on more nonverbal cues than you’re aware of. Studies have shown that, when we communicate, the words we use only account for a small portion of the information conveyed. The majority is all to do with the visual elements. That’s body language and facial expressions. Understanding the importance of body language won’t help you read your colleagues’ minds, but it will give you a great insight into how they’re feeling. By the end of this course, you’ll be able to: • Recognize the importance of body language • Identify ways people communicate without words • Identify useful signals from body language Why take this course? Anyone who works with colleagues or customers will benefit from a greater understanding of body language. This course will help you identify the nonverbal social cues your colleagues, customers, and clients are giving you, so that you understand them and can respond in the right way. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Tone of Voice(CA004) | Think back to a time when someone shouted an instruction at you. Do you remember how it made you feel? If you were at a football field, maybe it was appropriate for them to shout at you, but what if they shouted at you in a quiet office? Psychologists have found that the way we say things is very important. It’s even more impactful than the words we use. When we’re communicating our feelings, tone makes up a large part of face-to-face conversations. Over the phone, it’s the biggest influence by far. A negative tone can have a huge impact on your colleagues, even if you’re telling them great news. By controlling your tone, you can make sure your conversations have the desired effect. This course will show you how. By the end of this course, you’ll be able to: • Recognize the importance of tone • Recognize how your tone of voice affects others and reflect on ways to improve it • Adopt ways of matching your tone to the situation Why take this course? From managers to job applicants, employees of all experience levels can benefit from correctly matching their tone to the situation. When you learn about the impacts different tones can have, you can use yours to navigate any situation easily and successfully. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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The Art of Storytelling(CA005) | Once upon a time, there was a little girl called Red Riding Hood. No matter how long ago you heard this story, there’s a good chance you can remember a lot of the details. Like whom she was on her way to visit when the wolf showed up. And the line after, “What big teeth you have.” Why is it that you can remember so much about a childhood story, but not what happened in a meeting last week? Stories are a great way to give your words extra value. When you tell relevant and engaging stories, people relate to what you’re saying more easily, and it’s much more likely they’ll remember it. Improving your storytelling skills can help you connect to colleagues, customers, and clients in new ways to give you great results. By the end of this course, you’ll be able to: •Recognize the importance of storytelling in the workplace •Show an understanding of when to use storytelling in an impactful way •Explain how to construct a relevant story using your own personal experiences Why take this course? From presentations to sales pitches, storytelling can help you in all aspects of your career, no matter what industry you work in. This course will show you how you can become a great storyteller by choosing the most effective stories from your life or career, and presenting them in an engaging and impactful way. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Assertive Communication(CA006) | Many people feel uncomfortable being assertive in the workplace. Maybe you’ve got an excellent idea you’d like to talk about in your next meeting, but you can’t find the right moment to speak up. Or maybe you’re wondering if it’s ok to ask for a couple of days off, but you’re worried about how your boss will react. The correct approach to these situations calls for polite and assertive behavior. Being more assertive can help you achieve what you want. We all try to be respectful of other people’s views, but how much respect are you giving your own opinions? Being assertive is about expressing your opinions clearly and calmly, without apologizing for them. This course will show you how. By the end of this course, you’ll be able to: •Recognize the link between confidence and being assertive •Set small goals to become more assertive •Adopt a more assertive way of communicating Why take this course? Whether you’re a leader or a team member, you can enhance your career prospects with assertive communication. No matter what industry you’re in, this course will help you to navigate any situation successfully by helping you to speak respectfully and assertively. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 26/05/2024 |
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Managing Anger(CA007) | Everyone experiences anger. We’re only human, and feeling angry is a healthy, human reaction. If it’s controlled, anger can even be useful. But it’s important to learn how to manage your anger, so you can make sure that it doesn’t get out of control and end up hurting you or those around you. Developing healthy ways to identify, express, and deal with your anger is vital for your mental and physical well-being. It’s a huge part of learning how to cope with your emotions and how to maintain autonomy over your actions and choices. And it will help you make sure that your relationships inside and outside of work are healthy and productive. By the end of this course, you’ll be able to: • Recognize unhealthy anger • Explain why unmanaged anger can be dangerous • Adopt techniques to help you manage your anger Why take this course? Learning about productive strategies to manage your anger will help you stay in control, even when you’re frustrated or upset. Daily life is full of challenges, and this course will help ensure you know how to manage anger, so that you can stay focused and on top of your emotions. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Emotional Literacy(CA008) | We all experience emotions. They’re an integral part of what makes us human. But knowing exactly what we are feeling and how to express it is something we all struggle with sometimes. Emotional literacy is all about learning to identify, understand, and express your emotions. Even when your feelings are difficult or scary, they aren’t your enemies. Developing your emotional literacy will help you to express your own emotions, understand why you’re feeling them, and to control and direct them in a healthy way. It will also help you to read and relate to the feelings of others. By the end of this course, you’ll be able to: •Define emotional literacy •Explain the benefits of emotional literacy •Adopt behaviors to develop and improve emotional literacy Why take this course? We can all use emotional literacy to actively improve our well-being and that of those around us. Learning to identify, understand, and express your feelings will help you to collaborate more effectively and build healthy relationships inside and outside of the workplace. It can even help you to focus better on the task at hand. Take this course to start your journey towards greater emotional literacy. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 27/05/2024 |
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Managing Up(CA009) | Assigning responsibilities and tasks to team members is a big part of being a manager. But even though your boss is your superior, you can still influence the relationship. Matching your manager’s style and aiming to make their role easier will have a positive impact. This proactive approach to working well with your boss is known as managing up. Working effectively with your manager will improve your performance and increase your career development opportunities. It will decrease stress, improve your job satisfaction, and support your mental health. And managing up doesn’t only make life easier for you and your boss. It will also improve outcomes for the organization as a whole. By the end of this course, you’ll be able to: • Define what managing up involves • Recognize the benefits of managing up • Apply techniques to manage up effectively Why take this course? We can all benefit from embracing managing up, to ensure we work effectively with managers and superiors. It’s all about empowering yourself to shape your workplace relationships for the benefit of all involved. This course will show you how managing up can help everyone to meet their goals. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Email Etiquette(CA010) | For many of us, email makes up the bulk of our professional communication on a day-to-day basis. And receiving an email with an impolite tone or a reply that doesn’t answer all of our questions can be frustrating. Email etiquette is like a code of conduct that can help you to make sure the emails you send are professional and effective. The way that you communicate via email is every bit as important as how you speak directly to colleagues and customers. Embracing email etiquette will help you communicate clearly and effectively. And it will allow the recipient of your email to see you and your work in the best possible light. By the end of this course, you’ll be able to: • Define email etiquette • Describe the benefits of embracing email etiquette • Demonstrate best practice when sending an email Why take this course? Whatever stage you’re at in your career, implementing good email etiquette will allow you to make the best possible impression on existing business contacts, potential employers, and customers. This course will help ensure that your e-correspondence reflects well on you and the organization you work for. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 27/05/2024 |
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What is Safety Leadership?(SFL01) | Just how safe is your workplace? You might think it’s as safe as it can be: your risk assessments are watertight, work practices fully compliant, and your team members know the safety rules. That’s great. You can just sit back and relax, right? Wrong. How do you know everyone’s sticking to the rules the whole time? Are you sure safety is their main concern? Even though things might look safe on paper, in practice it could be a whole different story. Well, the best way to inspire positive behavior is through leading by example, and safety at work is no exception. That’s where this course will help. By the end of this course, you’ll be able to: •Define what is meant by safety leadership and who can be a safety leader •Identify how safety leadership can help improve safety in your workplace •Follow best practices to demonstrate consistent safety leadership in your workplace Why take this course? If you work in leadership and management, HR, or you’re responsible for health and safety in your workplace, this course is for you. It’ll define what safety leadership is, and explain how it improves workplace safety. And by following best-practice advice, you’ll be able to demonstrate safety leadership that’ll get your whole organization working safely. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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What is Behavioral Safety?(SFL02) | Human behavior is a funny thing. Did you know that 70% of our daily activities are carried out with our brains on autopilot? Learned behavior happens through repetition. So, when you do something over and over, your brain takes a rest, because it thinks it’s got everything completely under control. But even though the way your brain has learned to do something might be functional, it also might not be the safest way to do it. In the workplace, that could cause problems, so it needs to be recognized and controlled. Behavioral safety is a way to do just that, through identifying these learned behaviors, and working to retrain the brain to carry out tasks more safely. By the end of this course, you’ll be able to: • Define behavioral safety and explain why it’s important in the workplace • Analyze your workplace to spot unsafe behaviors • Use behavioral safety techniques to correct unsafe behaviors in your workplace Why Take this course? If you’re a leader, manager, work in HR, or have health and safety responsibilities in your job, this course will help. It’ll teach you what behavioral safety is, and how you can use techniques to alter unsafe behavior in your workplace. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Building a Proactive Safety Culture(SFL03) | Have you ever found yourself dealing with an accident at work and thinking there must have been some way to stop it happening in the 1st place? A reactive safety culture means accidents, incidents, and issues are only dealt with when it’s too late to prevent them. But is there a more effective way of dealing with safety issues? A proactive safety culture is all about keeping 1 step ahead. If you can resolve an issue early, it’s less likely to lead to a safety mishap later. Not only is a proactive safety culture better for workers’ health, it also brings other benefits – such as lowered costs – to the business. Building a proactive safety culture might involve changing the way things are done in your workplace. We’ll show you different strategies you can use to accomplish that. By the end of this course, you’ll be able to: • Distinguish between proactive and reactive safety culture to ensure safety success • Explain the benefits of developing a proactive safety culture for improved safety leadership • Apply strategies to build a proactive safety culture successfully Why take this course? Anyone working in health and safety, human resources, or leadership roles will find this course ideal. You’ll learn about how proactive safety culture is different from reactive safety culture, the advantages of building a proactive safety culture, and some strategies to help you successfully develop a proactive safety culture. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Understanding your Health and Safety Responsibilities(SFL04) | Everyone, wherever they are in the world, has the right to work in a safe environment. And the health and well-being of staff while they’re at work needs to be a priority for all employers and employees. But unfortunately, over 2 million people die every year from work-related accidents or illnesses. And even more are seriously injured. You have a duty of care to make sure all employees are safe from harm while they’re at work. Understanding your responsibilities toward the people you employ or manage will allow you to ensure nobody gets hurt. Ensuring staff are safe also has benefits for the organization, as safer working environments improve overall staff productivity and reduce the number of absences. By the end of this course, you’ll be able to: • Recognize the importance of embedding a health and safety culture within your workforce, wherever your staff are based • Explain why dedicated health and safety policies and procedures need to be in place • Demonstrate how to use risk assessments to keep employees safe from harm Why take this course? Different countries have different health and safety laws and requirements that need to be followed. This course will help anyone who oversees or leads staff to understand how to keep them safe from harm, in addition to following the relevant localized legislation. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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The Consequences of poor Health and Safety Practices(SFL05) | Have you ever had what you thought was a great idea for an office party, but you couldn’t make it happen because someone brought up a “possible health and safety issue” with your plan to launch fireworks from the roof? Boring! Boring, maybe. But safe. And sensible. There are many reasons why employers need to take health and safety issues seriously. If they don’t, people might get injured or suffer illness. This course is all about the consequences of poor health and safety practices. It will cover the different ways businesses can be impacted, and offer guidance on how they can avoid these consequences by fulfilling their health and safety responsibilities. By the end of this course, you’ll be able to: • Organize a list of different consequences of poor health and safety practices • Discuss the potential legal ramifications of an accident or health and safety incident • Refine your health and safety policy to improve your standards Why take this course? Employers need to protect the health and safety of their staff, contractors, and members of the public affected by any work the business does. When you’re fully aware of the consequences that can result from failing to meet your responsibilities, you’ll understand exactly why health and safety in the workplace is a matter of the utmost importance. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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The Remote Leadership Model(RL001) | Every group needs a leader. Peter Pan to the Lost Boys. Captain Kirk to the crew of the Enterprise. Gandalf to the Fellowship. But what do you do when your team isn’t together? Would Gandalf stop being a leader if the Hobbits were working remotely? Absolutely not! To be a good leader, you need to be able to adapt your leadership style for remote workers. This means understanding the challenges that working from home can create when leading a team and how to overcome them. This course is designed to show you how. By the end of this course, you’ll be able to: • Recognize the unique challenges working remotely poses to leadership • Define the 3 principles of the Remote Leadership Model • Adapt your leadership style to accommodate remote workers Why take this course? This course will teach you the basics of the Remote Leadership Model, and how you can use it to adapt your leadership style. It’s suitable for anyone in leadership or management positions who are either working remotely or have remote workers, so you’ll also learn what challenges to be aware of when leading remotely. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Building Trust at a Distance(RL002) | Sometimes you can’t be in the room, so you have to trust someone. Like when you leave your lunch in the breakroom. You can’t monitor it all morning, so you trust that your co-workers won’t eat your PB & J before you do. It’s a trust built on respect, understanding, and the threat of an angry email going around the office if anyone takes your lunch. If you aren’t in the office together, building trust in other ways is vital. Working at a distance means you can’t keep an eye on things as closely as you could in the office. When some people aren’t supervised, they might take liberties. But then again, most will work diligently. This course will help to combat the distrust that remote working creates, and you’ll learn why trust is so important at a distance. By the end of this course, you’ll be able to: • Identify what behaviors and situations affect employee trust • Explain why trust is vital to remote working • Build trust among your remote workers through communication, consistency, and support Why take this course? This course will help team leaders and managers recognize those areas that can create distrust. You’ll learn the best ways to build and maintain trust between yourself and your team members when you’re working remotely. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 26/05/2024 |
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Remote Goal Setting(RL003) | Goals are important. Without them, games of soccer would never end! There would just be a bunch of players aimlessly kicking a ball around until it got dark. Working without goals can also feel just as pointless. Especially if you’re not in the office. It’s tricky for employees to stay motivated when they’re far from their colleagues and managers and can’t directly see the end result of their efforts. As a manager, this is clearly something that needs to be addressed, and it can be. Goal setting is important when working remotely to keep team morale up and ensure everyone is focused on their tasks. This course will help you set effective goals for your team and recognize the challenges remote working can bring. By the end of this course, you’ll be able to: • Recognize why goal setting is important to teams that work remotely • Identify what makes an effective goal for your team to achieve • Set remote-working goals for your team Why take this course? This course will teach you helpful frameworks with which to set remote goals for your team. Suitable for team leaders and managers of all levels, this course will also recognize the best types of goals to set and why they are so important when working remotely. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Engaging Remote Workers(RL004) | When you’re on vacation, chances are you’re not worried about the laundry you left in the wash basket. You’re too busy enjoying yourself by the beach to even consider housework. But does that mean it goes away? Nope! That mountain of dirty socks will still be there when you get back. When working remotely, it can be tempting for employees to feel like this. They’re away from the office, their co-workers, and management, and they often don’t see the results of their work, so it’s easy for them to disengage from it. But just like the sock mountain, the work still needs to be done. This course will help you detect the problems this causes and will offer ways to engage with remote workers. It’ll also give you advice for setting guardrails for remote work, so everyone feels stable and supported. By the end of this course, you’ll be able to: •Recognize the issues remote working can have on employee engagement •Create guardrails for remote workers in order to create stability •Implement ways to engage employees working remotely Why take this course? This course will help anyone in leadership or management positions who have remote workers. It will give you strategies that you can implement to boost employee engagement and foster a healthy remote environment. You’ll also become more aware of what problems can occur when employees disengage. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 27/05/2024 |
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Remote Team Communication(RL005) | Have you been finding it difficult to communicate effectively with your team while working remotely? Many people have been thrown the new challenge of managing remote workers, but it’s difficult to replicate the communication processes you used in a face-to-face environment. It might be time to review how your team communicates and make some changes. You don’t have to try to imitate exactly how you used to work. There are new methods of remote communication that might be more suitable to your team, such as asynchronous working. You may find it harder to build relationships or remain updated on projects when you have to communicate remotely, but there are techniques you can use to overcome those issues. By the end of this course, you’ll be able to: •Identify methods of remote communication for successful leadership •Explain common remote-communication issues so you can be fully prepared •Apply techniques to overcome remote-communication challenges for the best results Why take this course? This course is ideal for anyone working in human resources or leading a remote team. It’ll show you the methods you can use to communicate remotely, common issues you might face, and how to overcome those issues to make remote team communication a success. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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What is Adaptive Leadership?(AL001) | Today’s world is complex. Rapid technological advances mean the world is always changing. That leads to businesses also being in a constant state of change so they can keep up. It’s not enough to be a leader anymore. Now, it’s important to be an adaptive leader. Adaptive leadership can give you a practical framework to help your team or organization adapt to challenging situations. But the principles behind adaptive leadership aren’t just technical – they’re things you may need to develop, such as emotional intelligence. Adaptable leaders need to possess certain traits, such as embracing uncertainty. There are challenges, but being ready for change is greatly beneficial, and there are strategies you can use to become a successful adaptive leader. By the end of this course, you’ll be able to: • Explain the 4 main principles of adaptive leadership so they can be successfully applied • Identify traits of adaptive leaders, so areas of personal strength can be highlighted • Recognize the benefits and challenges of embracing adaptive leadership so you can be fully prepared • Implement adaptive strategies to ensure successful leadership Why take this course? This course is ideal for anyone working in a leadership role or in human resources. You’ll learn the main principles behind adaptive leadership and the traits adaptive leaders have, the advantages and issues that arise with adaptive leadership, and how to apply adaptive leadership theory. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Using Authority and Power (Taking Chances)(AL002) | Leadership isn’t about being in a position of authority. It’s about how well you can influence other people and mobilize them for your cause. Anyone can be a leader. Adaptive leaders encourage leadership among their employees so everyone can deal with challenges more easily. To get things done and provoke change, you may have to take a chance and challenge authority yourself. That’s not easy. There are psychological barriers which might hold you back. Fortunately, there are processes you can follow and strategies you can use to overcome those barriers and be a great adaptive leader. By the end of this course, you’ll be able to: • Distinguish leadership from authority and power so you can lead adaptively within any role • Recognize the importance of developing your informal authority to increase your influence • Identify barriers that hold you back from taking chances to be an adaptive leader • Use processes and strategies to overcome barriers so you can take chances and lead successfully Why take this course? If you have a leadership role or work in human resources, you’ll find this course essential. You’ll learn how leadership is separate from authority and power, and why it’s important to develop your informal authority. You’ll also be able to identify what might hold you back from taking chances and use processes and strategies to overcome those barriers. 15 mins | SCORM | Development Plan | 3.75 | 22/05/2024 | 28/05/2024 |
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Overcoming Resistance to Shared Responsibility(AL003) | People often resist change because they don’t see any problems with the way their organization works and don’t feel responsible for its success or failure. Different groups of people have different values, loyalties, and ways of interpreting issues, which can create boundaries against change. For them, the system isn’t broken and doesn’t need fixing. When facing adaptive challenges, great adaptive leaders mobilize everyone to tackle tough problems. Importantly, they encourage a sense of shared responsibility while reaching across boundaries. There are 7 steps you can follow to make sure your change intervention successfully mobilizes people. You’ll also need to have some strategies to identify people’s boundaries to change and overcome them. By the end of this course, you’ll be able to: • Recognize why people can’t see existing problems to understand why there are boundaries to change • Distinguish between technical problems and adaptive challenges so you use the right approach when issues arise • Explain the 7 steps of designing effective interventions so you can keep people mobilized • Apply strategies to map people’s boundaries so you can overcome them and mobilize responsibility effectively Why take this course? This course is best suited for leaders, managers, and people working in human resources. You’ll learn why people are resistant to change, when to use an adaptive leadership approach to mobilize others, how to design an effective intervention, and strategies to help you overcome boundaries and successfully mobilize people to your cause. 15 mins | SCORM | Development Plan | 3.75 | 22/05/2024 | 28/05/2024 |
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Learning through Self-Correction(AL004) | Adaptive leaders encourage experimentation, reflection, and self-correction. Even if an experiment fails, something valuable can be learned from it. That’s why it’s important for everyone to have the opportunity to reflect on an experiment’s failure or success. Reflection may lead to the realization that a correction is needed. You may not only need to correct a course of action – you may also need to self-correct. The most effective adaptive leaders are always in a state of self-reflection. They run experiments to see what works. You’ll need to continually assess what’s happening in your organization so you can take corrective midcourse action if necessary. While focused on a course of action, you may fall into common traps if you don’t understand yourself well enough to self-correct. By the end of this course, you’ll be able to: • Recognize the need for reflection, self-correction, and experimentation • Explain the benefits of understanding yourself and avoiding traps • Apply techniques for running experiments so you can self-correct effectively Why take this course? If you have a leadership or human resources role, this course is ideal for you. You’ll learn why adaptive leaders need to practice reflection, self-correction, and experimentation. You’ll also learn about the advantages of having a greater understanding of yourself, and techniques to run experiments. 15 mins | SCORM | Development Plan | 3.75 | 22/05/2024 | 28/05/2024 |
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Building a Culture of Adaptability(AL005) | If you want your organization to be able to deal with an ongoing flow of adaptive challenges, you’ll need to build a culture of adaptability. This is a long-term process rather than something that can be achieved quickly. Once the organization is adaptive, it will be able to react faster and more creatively to challenges. To build a culture of adaptability, your organization needs to adopt specific characteristics, such as nurturing shared responsibility. As an adaptive leader, you need to be prepared to face challenges in building this new culture. Fortunately, there are strategies you can use to successfully change the status quo of your organization and help create a more adaptive culture. By the end of this course, you’ll be able to: • Explain the 5 characteristics of an adaptive organization so you can successfully build one • Recognize the challenges of building a culture of adaptability so you’re fully prepared to be an adaptive leader • Implement strategies to change the status quo into an adaptive culture and be an effective adaptive leader Why take this course? This course is well suited to all levels of leaders and human resources personnel. You’ll learn about the 5 characteristics of an adaptive organization, the challenges of building an adaptive culture, and strategies to instill in your organization a culture of adaptability. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 26/05/2024 |
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Hiring Right, First Time(RE004) | Hiring the best candidate for a role can often be a long and complex process. While an impressive resume might look great on paper, how do you really know whether that person will be a good fit for your organization?Unfortunately, the outcomes of recruiting the wrong person can seriously affect team productivity and lead to significant financial losses. Not to mention the emotional and mental toll that the process takes on your own well-being and efficiency.By the end of this course, you’ll be able to:• Understand the benefits of hiring right the first time for your organization• Avoid the negative consequences of a “bad hire”• Ensure you choose the right candidateWhy take this course?The great news is that hiring right the first time is something that you can, well, get right. And once you do, the many positives include greater team morale, which leads to higher productivity and performance levels. This course is suitable for business owners, managers, and anyone who is actively involved in the hiring process. It will help you learn how to attract and recruit first-rate employees who will add value to and enhance your company.10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 21/01/2025 |
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Career Planning(RE003) | Planning for your career might seem like something that only needs to happen once, like getting braces to straighten your teeth. For example, many of us probably made a plan near the end of high school or college. Then, well, we’re set.This might have been true if we only had one job which lasted the whole of our working lives. Yet, most adults will change careers – not just jobs – up to 7 times. Creating career plans on a regular basis can therefore be hugely beneficial.By the end of this course, you’ll be able to:• Understand exactly what a career plan is• Identify the importance of having a strategy and why it can lead to success• Write an effective career plan and use SMART goalsWhy take this course?Effective planning is a worthwhile investment to ensure that you reach your full potential and develop a rewarding, fulfilling career. This course is suitable for professionals of all ages, at any stage of their career. It will help you to understand the advantages of regular planning and show you how to put those techniques into practice. After all, those perfectly straight teeth can sometimes become crooked again…10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 21/01/2025 |
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First Impressions(RE002) | When meeting someone new we have less than 30 seconds to make a good first impression. People form an opinion of us from our posture, the way we speak, and the type of handshake we give. Well, would you want to shake hands with someone again if it felt kind of icky the first time around?While it might be possible to eventually turn around a negative first impression, it’s far better to create a positive one to begin with. Making a good first impression – whether in person or via your digital presence – can have a huge impact on your success in the workplace.By the end of this course, you’ll be able to:• Use verbal and nonverbal skills to impress employers and clients• Make a positive first impression when starting a new job• Create a great first impression using digital mediaWhy take this course?Following a few simple steps will ensure that those crucial first 30 seconds are positive and constructive. This course is suitable for many professionals, including permanent and freelance workers, and those currently seeking or starting a new job. It will help guide you in presenting your best, most authentic self.10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 21/01/2025 |
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Interview Skills(RE001) | So, all that hard work creating a first-rate application and resume has paid off and you’ve landed an interview for your dream job. Do you: A) sit back and count down the days before you start your new position? B) skim through the company’s website 2 minutes before the interview? Or C) prepare thoroughly, dress appropriately and arrive in plenty of time?Okay, it’s pretty obvious what the right answer should be. Yet, having a solid interview technique can take time to master. Even after careful preparation, you may still be caught off guard by some unexpected questions.By the end of this course, you’ll be able to:• Effectively improve your interview technique• Handle group or panel interviews• Answer difficult questions and use the STAR methodWhy take this course?Developing strong interview skills means that you’ll be able to present your best self in all types of interview situations. This course is for anyone who wants to improve their techniques. It will help you to not only secure that dream job but become a dream employee in the eyes of hiring managers and employers.10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 21/01/2025 |
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Being Punctual(WET01) | Punctuality. It’s a phrase most of us associate with our school days, usually accompanied by a teacher, a register, and a stern-looking face. No matter what your background, being on time will always be an important part of your academic and professional endeavors. And when applied to the workplace, a person’s punctuality can actually say a lot about them. Think about it: if you’re habitually late, be it to work or deadlines, you run the risk of undermining your professional reputation altogether. By the end of this course you’ll be able to: • Recognize the importance of punctuality in the workplace • Demonstrate the benefits punctuality can bring to teams • Identify actionable tips for improving staff punctuality and morale Why take this course? Being punctual is an important aspect of professional life, regardless of your industry. It can increase credibility and even enhance productivity for you and your team. This course is for any professional who wants to better understand the ways punctuality can enhance the work ethic of you, your employees, and those around you. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 26/05/2024 |
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Meeting Deadlines(WET02) | From delivering work projects on time, to following our favorite soccer teams’ all-important transfer window – deadlines exist in all aspects of our busy lives. When it comes to businesses, establishing deadlines can help companies and individuals clearly map out goals. An ability to stick to them builds a strong reputation for being dedicated, focused, and reliable. Regardless of your role, by meeting deadlines regularly you’ll demonstrate a professional attitude toward the way you run your business and view your customers as a whole. By the end of this course, you’ll be able to: • Recognize the importance of deadlines in the workplace • Identify ways to set realistic deadlines • Demonstrate methods for motivating your team to achieve deadlines Why take this course? Love them or loathe them, deadlines will always exist, and they play an important role in establishing our work ethic and productivity. This course is for any professional looking to brush up on their skills when it comes to creating and maintaining deadlines in the workplace. Following these actionable steps will bring you 1 step closer to achieving your professional goals. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Multitasking and Being Organized(WET03) | We’ve all heard the phrase “time is money” – meaning that in business, time is often our most valuable resource (so, the quicker we can get things done, the better). One way of saving time in our busy workplaces is to remain organized and adopt the technique of multitasking. Organization skills are those related to creating structure and order, boosting productivity, and prioritizing tasks. Multitasking is the ability to do more than 1 task at a time, to enhance efficiency. When performed correctly and combined, these skills will help you carry out more tasks and be more competitive overall. By the end of this course, you’ll be able to: • Explain what is meant by organization and multitasking • Recognize the benefits organizational skills can bring to the workplace • Demonstrate ways to actively improve multitasking skills Why take this course? Organization skills are some of the most important transferable job skills an employee can acquire. This course is for any professional looking to better manage their time and ability to balance multiple tasks. This course will arm you with the knowledge needed to allow your productivity and your business as a whole to thrive. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Self-Management(WET04) | Think of the best manager you’ve ever had. They likely showed great leadership skills, and were knowledgeable and patient. But, the real secret to their success? First and foremost, they were great at self-managing. Self-management is the ability to regulate your own emotions, thoughts, and behaviors effectively in different situations. From stress management to goal setting, self-management skills are crucial in the workplace as they help you contribute to a better work environment for yourself and your co-workers. By the end of this course, you’ll be able to: • Identify what is meant by self-management • Recognize the advantages of self-managed teams • Demonstrate how to apply self-management skills to the workplace Why take this course? Anyone can learn self-management skills, and doing so allows you to carry out tasks professionally and ethically. Having a team that’s able to manage itself in terms of productivity, quality, innovation, and profitability adds enormous bottom-line value to any business. This course is for professionals of any level who want to master their self-managing skills in order to thrive both personally and professionally. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Time Management(WET05) | “Time and tide wait for no man” is one of literature’s most famously quoted proverbs. The sentiment is simple: that the passage of time is inevitable, so we shouldn’t delay in doing things. As in many aspects of life, time is often of the essence in our busy work environments, too. From increased productivity, to reduced stress, managing your time well is an important skill to have; not just for enhancing your professional life, but for your personal life, too. By the end of this course, you’ll be able to: • Recognize the importance of time management in the workplace • Demonstrate time-management strategies • Categorize effective techniques for managing limited time Why take this course? If you and your team aren’t working wisely, it could be costing your business time and money. This course is for any professional who wants to better understand the ways time management can enhance your work ethic - leading to a happier and more productive workplace for all. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Working Under Pressure(WET06) | It happens to everyone: a delivery date changes, and you have a week’s less time to work. Or an unexpected extra workload arrives on your desk. When the clock is ticking and a deadline looms, it can feel like there aren’t enough hours in the day. Under pressure, some people panic or waste time, others produce poor-quality work. The ability to stay calm, remain focused, and get into a productive state despite increasing pressure, is a valuable skill for individuals working alone or as members of a team. If you’ve prepared in advance and you have a few tools in your back pocket, even when it’s crunch time, your productivity will remain high and you’ll meet your deadlines. By the end of this course, you’ll be able to: • Identify potential risks that arise when working under pressure • Implement strategies to prepare for a pressurized work situation • Apply tools and techniques to support you under pressure Why take this course? You may have found yourself choking when the pressure’s on, or regularly entering situations in which the final stages of a project become a scramble to the finish. This course will guide you through better strategies to prepare and valuable techniques to smooth the path to your goals. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Persistence and Resilience(WET07) | It’s easy to get started on a project when you’re fresh out of the planning stage and your enthusiasm is sky-high. But some projects are marathons, not sprints. It gets harder to stick with them once you’re focusing on the day-to-day tasks. Worse, if you hit a setback, it’s an effort to summon the energy to move ahead. This can delay or even derail your work. While persistence will keep you going when the going’s tough, resilience will help you get back up when you are knocked off course. They’re both aspects of the same drive to move forward. If you know how to identify and harness them, your resolve and productivity will improve. By the end of this course, you’ll be able to: • Identify key differences between persistence and resilience • Explain the value and benefits of persistence and resilience • Utilize tips for enabling persistence and resilience Why take this course? From solo entrepreneurs to those managing teams on long-term projects, the ability to keep moving forward despite setbacks will produce success. If you need an understanding of what persistence and resilience look like, and tips on how to achieve them, this is the course for you. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Avoiding Distractions(WET08) | It’s an amazing world we live in! Anyone can call you at any time on your cell phone! Anyone can email you at your desk! Anyone can text you... wait. Maybe sometimes it’s a distracting world, too. With a dozen things constantly competing for your attention, you might find it harder to focus on the work you need to be doing right now. But you can fix this. Being able to avoid distractions is a skill you can learn and a muscle you can strengthen. When you become better at it, you’ll be able to start work easily, get into deeper states of concentration, and complete work more efficiently. By the end of this course, you’ll be able to: ● Identify the dangers of distraction ● Explain the processes that lead to getting distracted ● Implement techniques to help you focus and avoid distractions Why take this course? If you’re finding your concentration sliced up by constant interruptions, or you always seem to leave one task in the middle in order to deal with another, you’ll benefit from this course. You’ll learn why it’s so easy to become distracted and how to reduce the impact of distractions. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Staying Motivated(WET09) | Why does it seem so hard to do some things and simple to do others? It’s tough to get yourself back to the gym after a few weeks off, but it’s oh, so easy to enjoy that double cheeseburger with all the trimmings. Or maybe you threw yourself into a project with great excitement but now it’s day 4 and you just don’t feel as enthusiastic. Motivation is what drives you to achieve your goals. But there are different types of motivation, and some work better than others at getting you started and keeping you moving forward. Figuring out how to stay motivated will help you begin projects, keep your energy up as you work on them, and ensure you see them through to the end. By the end of this course, you’ll be able to: • Recognize the value of motivation • Identify the different kinds of motivation and their benefits • Use tools and techniques to stay motivated Why take this course? If you find it hard to get started, or feel your enthusiasm flagging in the middle of a project, revisiting your motivation to find out if it’s strong enough, or even if it’s the right kind, can revitalize your drive. This course will help you get started. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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The Importance of Planning(WET10) | Everyone has a goal to reach or a vision to work toward, whether it’s an individual working solo, or a manager guiding a team through a long-term project. But you can’t just point yourself in a direction and hope you’ll make it there somehow. You wouldn’t build a house without an architectural plan, would you? Effective action benefits from planning. Creating a plan that will take you from where you are to where you want to be, will give you a road map to follow. Effective plans will allow you to work out potential problems before they appear and make a schedule that will keep you on track, so you can achieve your goals efficiently. By the end of this course, you’ll be able to: ● Explain the importance of planning ● Identify ways in which a plan will benefit your actions ● Implement techniques that will help you create a plan Why take this course: If you have goals to meet but can’t quite see the way forward, an effective plan will help make the journey smoother and more achievable. This course will help explain the importance of planning, its benefits, and the techniques you can use to help create effective plans. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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The Key Values of Equality, Diversity and Inclusion(DI001) | Most organizations are aware of equality, diversity, and inclusion (or ED&I) and how they can positively impact the workplace. Unfortunately, however, many businesses might only implement the diversity part such as hiring employees from untapped groups. They may fail to treat everyone fairly and actually make them feel included. When diverse employees are given equality of opportunity and are actively included in an organization, they’re more likely to feel valued and respected. In turn, this creates a strong sense of engagement which drives innovation and performance as well as productivity levels. By the end of this course, you’ll be able to: • Explain the differences between equality, diversity, and inclusion • Describe the business benefits and importance of ED&I • Demonstrate how to make your organization more equal, diverse, and inclusive Why take this course? Suitable for business owners and managers, this course will show you why implementing the values of ED&I will enhance your organization’s growth and prosperity. 15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 28/05/2024 |
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Unconscious Bias(DI002) | Have you heard of a supercomputer that can run up to 11 million bits of information per second? Actually, you have. It’s your brain. No wonder you’re feeling so tired! You’re only aware of around 40 of these processes at a time, so it’s great to have the remainder running in the background. But with 11 million of them, the brain is bound to take shortcuts. Some of these shortcuts take the form of unconscious biases. We all have them. Thanks to our culture, upbringing, and environment, our brain makes decisions for us, without us even realizing. We might favor others whose values are similar to our own, hire someone because of their gender rather than experience, or give a project to a friend instead of someone more suitable. These biases aren’t your fault, but you do need to keep them in check. And that’s what this course is all about. By the end of this course, you’ll be able to: • Identify the effects of unconscious bias • Understand where unconscious bias comes from • Demonstrate how to overcome unconscious bias Why take this course? All of us should take unconscious bias seriously in the interest of fairness. Ignoring biases may have a detrimental effect on other people's lives, including your colleagues, potential new starters, and customers. Take this course and you’ll soon understand better how to make the world a fairer place. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Recognizing Your Privilege(DI003) | Many of us have privileges. Owning a car, going to college, and even having a device to read this information on are all privileges. But there are much more substantial ones that can significantly impact our lives and jobs. Privilege is a form of unearned power and means having advantages that you didn’t ask for. It’s often invisible to those who have it, yet, for those who don’t, their lack of privilege is apparent and persistent. By the end of this course, you’ll be able to: • Identify the importance of recognizing your privilege • Explain what privilege looks like in the workplace • Demonstrate ways to use your privilege to benefit others Why take this course? It can be hard to admit and talk about our own privileges, but recognizing them is the 1st step in helping others who have fewer privileges. This is especially important in the workplace. Suitable for all individuals, this course will show you why being an ally for others can truly make a difference. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Gender Inclusion(DI004) | We no longer live in a world where gender is defined as either male or female. Gender now describes a range of identities, such as transgender and non-binary. Having a wider spectrum shows huge progress in accepting and including the many people who do not subscribe to traditional identities and gender expressions. Unfortunately, however, people continue to face discrimination based on their gender. This is especially true in the workplace. But the good news is that gender inclusion really does benefit everyone. People feel more engaged, happier, and motivated to produce their best work. By the end of this course, you’ll be able to: • Explain the importance of gender inclusion • Identify how gender exclusion affects people in the workplace • Describe ways to be more gender-inclusive Why take this course? If all people feel welcome and are treated equally, engagement and productivity will be unhindered. Suitable for all individuals, but especially business leaders, this course will show you the benefits of gender inclusion and why it’s so crucial for everyone. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 27/05/2024 |
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LGBTQ+ Awareness and Inclusion(DI005) | Referring to both sexual orientation and gender identity, LGBTQQIP2SAA covers people who identify as lesbian, gay, bisexual, transgender, questioning, queer, intersex, pansexual, two-spirit (2S), androgynous and asexual. There are many other terms and it is commonly shortened to LGBTQ+. Unfortunately, this community can face discrimination by simply expressing their true gender identities and/or sexual orientation. Such hostility might take the form of bullying, harassment, and physical violence. Identifying as LGBTQ+ can even be life-threatening. In the workplace, LGBTQ+ employees are also subjected to discrimination. This ranges from “banter” or jokes about their identity to outright intimidation and aggression. Thankfully, there are many ways you can support LGBTQ+ colleagues and improve inclusion. By the end of this course, you’ll be able to: • Explain how exclusion affects people who identify as LGBTQ+ • Identify the positive impacts of LGBTQ+ inclusion in the workplace • Describe ways to support your LGBTQ+ colleagues Why take this course? LGBTQ+ awareness and inclusion leads to greater job satisfaction and feelings of belonging for everyone. Suitable for all individuals, especially business leaders, this course will show you how crucial it is to be aware of and include all LGBTQ+ individuals. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Types of Discrimination(DI006) | When a person is singled out or treated unfairly because of certain characteristics, that’s discrimination. But did you know there are also different types of discrimination an individual might experience, such as workplace policies that apply to all employees but actually place some people at an unfair disadvantage? It’s really important to understand the different ways that people can experience discrimination, so we can defend ourselves and each other while making sure we don’t treat anyone in a way that is discriminatory and wrong. By the end of this course, you’ll be able to: • Define discrimination • Identify the main types of discrimination • Analyze the different ways people can be discriminated against Why take this course? Our differences should be celebrated. We all have a role to play in making the world a safer and fairer place for everyone. Whatever your position in an organization, it’s essential to understand how to define different types of discrimination in case you experience or witness them. It will also empower you to make sure you don’t contribute to a culture of discrimination through your own actions, both in and outside the workplace. This course will bring you up to speed. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Digital Accessibility(DI007) | When building a shop, it’s important to make sure facilities like toilets and parking are fully accessible. When you build a website or create digital assets, you’ll have similar considerations. Closed captions on videos for deaf people, and keyboard-navigable websites for those that can’t physically use a mouse are just 2 examples. Digital accessibility is all about making sure your website and online content can be easily used by as many people as possible. In many countries, legislation is in place to protect people’s rights by ensuring organizations adhere to standards relating to digital accessibility. But the benefits of this approach go way beyond staying on the right side of the law. This course will help you explore them. By the end of this course, you’ll be able to: • Define digital accessibility and the barriers faced by users • Describe the benefits of ensuring your digital content is accessible • Demonstrate the key principles that increase digital accessibility Why take this course? These days most organizations have an online or digital presence, so we all need to understand the principles of digital accessibility to make sure that we are relevant and useful to as many people as possible. Ensuring your digital content is accessible improves usability and can even boost the search engine ranking of your website. Take this course to understand best practice in this area and access the many benefits of this approach. 15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 27/05/2024 |
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Confronting Discrimination(DI008) | It can be challenging to understand the importance of confronting discrimination. Even the word confront carries negative connotations that can make both targets of discrimination and witnesses to discrimination feel unsafe and unsure. But when people are discriminated against, their welfare and well-being is negatively impacted, and their productivity at work is also likely to suffer. Research has shown that confronting discrimination not only addresses that one specific incident, it can also help to model appropriate behavior for others as well as bring unconscious bias to light. So, when you think about it, confronting discrimination is a responsibility that we all need to shoulder. By the end of this course, you’ll be able to: • Define why confronting discrimination is important • Analyze the barriers to confronting discrimination • Demonstrate how to confront discrimination effectively Why take this course? Creating a workplace culture in which discrimination is confronted protects the well-being and performance of target groups and individuals, making the work environment safer for you and your colleagues. It can also help everyone to understand their responsibility to confront discrimination inside and outside of the workplace, helping to create a better world for all of us. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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Becoming an Inclusive Leader(DI009) | Diversity is an essential part of a healthy and productive workplace culture. Companies are increasingly recognizing the many benefits it can bring to a team. But simply ensuring that a team or organization includes people from diverse backgrounds just isn’t enough. Leaders also need to ensure all employees feel they are valued and treated fairly. Research has shown that creating an inclusive environment at work enhances performance at both individual and team level. So, not only is it important for the well-being of staff, it also directly impacts workplace performance in a positive way. By the end of this course, you’ll be able to: • Define inclusive leadership • Demonstrate how inclusion benefits companies and organizations • Implement inclusive leadership in the workplace Why take this course? Ensuring that staff really feel leaders are committed to inclusivity rather than just paying lip service is central to team members feeling respected at work. From project or team leaders to senior management, everyone can benefit from learning how to walk the walk when it comes to inclusivity, and this course is an excellent place to start. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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The Value of Diversity and Inclusion in the Workplace(DI010) | There are many benefits to having a diverse workforce, from improved public image to higher employee satisfaction. Recruitment strategies are important, but simply ensuring the presence of diversity isn’t enough. It’s also essential to focus on inclusion to really harness the true potential of a diverse workforce. Ensuring that all employees and colleagues are given equal access to opportunities and are empowered to contribute fully to an organization unlocks the value of diversity in the workplace. Not only is the culture of successfully diverse workplaces healthier, research has also shown that such organizations also tend to outperform competitors. By the end of this course, you’ll be able to: • Recognize the value that a diverse workforce brings to an organization • Describe how inclusion is the key to adding value through diversity • Compare diversity and inclusion strategies Why take this course? If you aren’t making the most of the talents of all your employees and colleagues, you aren’t fully utilizing one of the biggest assets that any organization possesses. A commitment to diversity and inclusion is a business strategy that empowers and benefits everyone. Take this course to learn how enabling all your staff to make a unique contribution can really give you the competitive edge. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Having Tough Conversations(ET001) | Every manager and team leader is faced with difficult conversations from time to time. We’re talking about conversations with members of staff when the topic at hand is poor performance or behavior. These interactions can be awkward, emotional, and sometimes heated. How you deal with this kind of situation says a lot about your leadership qualities and the values of your organization, so it’s important to take care and pay attention to your approach. This training will guide you on how to tackle tough conversations head-on (rather than putting them off), and will offer helpful suggestions about how they can best be handled. By the end of this course, you’ll be able to: • Identify conversations that might be difficult • List effective ways of preparing for tough conversations • Adopt approaches to maintain composure and control at emotional moments • Conduct difficult conversations with sensitivity and honesty Why take this course? Employee performance reviews are challenging, as is any situation in which you need to give feedback to a member of staff, or disappoint them. The conversation is even more difficult when the employee is seriously underperforming, or if you need to challenge them regarding a mistake or breach of discipline. The toughest conversation of all is when you have to let them go. This course will give you the tips you need to manage these exchanges confidently and effectively. 15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 28/05/2024 |
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Implementing a Performance Plan(ET002) | Sometimes employees fall short of performance targets or standards of behavior. If they show a sudden drop in performance or they’re underperforming consistently – or if there are questions about their conduct – then you’ve got a problem on your hands as a manager or team leader. When the problem can’t be fixed, you might need to dismiss the employee. But rather than showing them the door, managers and team leaders have an alternative recourse: put the employee on a performance-improvement plan or performance plan. This course will explain what a performance plan is, and how to implement one. By the end of this course, you’ll be able to: • Explain why you might need to implement a performance plan for an employee • Prepare and present a performance plan to an employee • Implement a performance plan to help an employee become more effective in their role Why take this course? A performance plan is often seen in a negative light, but it doesn’t have to be this way. A performance plan can be a positive instrument that helps an employee become more effective in their role. Moreover, implementing an employee performance plan may reveal insights which managers can use to improve their operations. This course will guide you on how to put performance plans into action. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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The Correct Way to Dismiss an Employee(ET003) | Employee dismissals are a tough subject that’s usually handled carefully and with tact. No one wants to make a spectacle or cause a scene, but there’s always tension in the air when you need to dismiss a member of staff. This course is designed to help business owners, managers, and HR personnel navigate one of the most difficult parts of the job. There are numerous reasons you might have to let an employee go, and how you handle these situations has a big impact on your reputation both inside a business and externally – is your organization one that people want to work for? By the end of this course, you’ll be able to: • Understand the legal issues relating to employee dismissal • Demonstrate professionalism when dealing with employee dismissals • Take appropriate actions after dismissing an employee Why take this course? Before dismissing an employee, business owners and managers must consider their legal position. This course will not explain the details of employment law in different countries or states, but it will provide general guidance on the appropriate steps to take in preparing to dismiss a member of staff. You’ll also benefit from helpful suggestions on how to manage and control dismissal meetings, to minimize pain and discomfort for both parties. 15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 28/05/2024 |
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Disclosure of Dismissals(ET004) | Dismissing an employee can be a difficult thing if not handled well. Even if you manage to navigate that most delicate and awkward situation of breaking the news to them, there’s still work to be done. One thing you need to take care of is notifying the rest of your staff. How you go about this can have a significant impact on team morale. It can also affect the business reputation. There is no “right way” or “wrong way” when it comes to disclosure of dismissals. A lot will depend on the employee being dismissed, the circumstances surrounding their dismissal, and the size and type of the organization. This course is designed to guide you on the issues you need to consider. By the end of this course, you’ll be able to: • Take steps to minimize the disruption a dismissal may cause • Identify the best medium and best time to announce a dismissal • Write an appropriate dismissal announcement Why take this course? A number of issues arise for management or HR personnel figures when they dismiss an employee – not only logistical and procedural, but also human. If you’re a business owner, manager, or an HR representative, the last thing you want to do is send a shock wave through the organization causing staff to worry about their own positions. This training will outline ways you can limit the potential disruption caused by dismissing an employee – by announcing the dismissal at the appropriate time and in the appropriate manner. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 27/05/2024 |
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Effective Exit Meetings(ET005) | Parting ways with an employee is especially tricky in cases of involuntary termination, but even when the severance is amicable, things can get awkward when it comes to tying up the loose ends. Business owners, managers and HR personnel might be more wary of the termination meeting than anything else, but the aftermath also needs to be handled carefully. This course is all about conducting effective exit meetings. Exit meetings aren’t just about procedural details and retrieving company property. If you handle them well, they can give you valuable insights into how your staff feel about working for your organization. Moreover, they can help you identify which improvements you can make to your operations and methods. By the end of this course, you’ll be able to: • Explain why it is so important to handle exit meetings effectively • Establish appropriate goals for your exit meetings • Demonstrate professionalism when conducting an exit meeting Why take this course? Many organizations conduct exit meetings as a matter of routine when terminating a staff member’s employment, but few do enough to collect the most pertinent feedback data and make use of it. This training offers guidance for business owners, managers, and HR specialists on how to establish a comfortable setting for an exit meeting. It’ll show how these meetings can be conducted with openness and honesty, so that you can gather useful information. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 27/05/2024 |
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What is Hybrid Working?(HW001) | Sometimes, mixing 2 things together makes something truly great. Peanut butter and jelly make a delicious sandwich. Dipping your fries in your milkshake – just trust us on that one. Often, mixing the best of both worlds can result in something greater than the sum of their parts. In other words, a hybrid. Hybrid working is a relatively new way of working that mixes the best parts of remote work and office work. This course will go over the basics of hybrid working, examining what it entails and its pros and cons. By the end of this course, you’ll be able to: • Define what is meant by hybrid working • Describe the benefits of hybrid working • Identify potential issues that can arise from hybrid working Why take this course? This course will explore what is meant by hybrid working and what you can expect when working this way. If you are a manager of employees that are hybrid workers, or if you’re a hybrid worker yourself or soon to be one, you’re sure to find this course useful. This course will help you consider potential problems you might face from a hybrid working arrangement and how to overcome them. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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From Remote To Hybrid Working: The Role of Leadership(HW002) | Your employees may have been spending quite a bit of time working away from the office lately. But to help foster personal relationships, and for other reasons, they may now be required back in the office, at least some of the time. This is called hybrid working, and it’s going to take some getting used to. They’ll need the support of a manager or leader to get them through this difficult time. Hybrid working is still new, and many workers have only adjusted to remote working. To successfully navigate this change, robust leadership is vital. This course will show you how to transition your workers from remote to hybrid and what type of leader you should avoid being. By the end of this course, you’ll be able to: • Define the 4 types of hybrid leader • Explain the role leadership plays in the transition from remote to hybrid work • Transition your workers from a remote to a hybrid way of working smoothly and effectively Why take this course? This course, suitable for anyone in a management or leadership position, will explain the role leaders take in the transition from remote to hybrid work. You’ll learn which of the 4 types of hybrid leader to strive for and which to avoid as your team changes from remote work. You’ll also learn hints and tips to help your team transition as smoothly as possible. 5 mins | SCORM | Takeaway Tasks | 1.25 | 22/05/2024 | 27/05/2024 |
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Hybrid Working: Managing Employee Experiences (In-House vs. Remote)(HW003) | Learning to drive is stressful, isn’t it? So many pedals and buttons, and what exactly is a clutch? If you have a bad experience, it can put you off driving for life. That’s why it’s so important to have a great driving instructor who can ensure you learn this new skill effectively and have an overall positive experience. It’s the same with transitioning to hybrid working. Like a driving instructor, it’s your job as a leader to ensure your employees have a positive experience when they change to this new way of working. This means considering any issues that might occur when they work from home or come into the office. This course will help you manage your employees’ hybrid experiences so they can work effectively and positively. By the end of this course, you’ll be able to: • Identify common employee issues when hybrid working • Implement measures to improve the hybrid experience for your employees when working both in-house and remotely Why take this course? This course will help create a positive experience for your employees, both in the office and when working from home. You’ll learn what common issues hybrid workers can face and how best to mitigate them. The course is suitable for anyone in a management or leadership position who is either in charge of a hybrid team or looking to change to a hybrid way of working. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Creating an Inclusive Environment for the Hybrid Workforce(HW004) | Imagine if they only made basketball shoes in size 3. Most professional players wouldn’t be able to play! They wouldn’t have the right tools because a manufacturing decision was made that wasn’t very inclusive. Inclusivity is essential to every working environment. It gives everyone a fair chance and ensures bias, unconscious or otherwise, doesn’t affect performance or progression. While hybrid working can be very inclusive in some ways, in others, it can deepen inequality. This course will help you foster an inclusive environment with your hybrid workforce and keep an eye out for any potential problems. By the end of this course, you’ll be able to: • Explain ways in which hybrid working can lead to an inclusive environment • Recognize common inequalities that can occur due to hybrid working • Implement policies and practices to create an inclusive environment for your hybrid workforce Why take this course? This course is suitable for anyone who manages a hybrid workforce. It’s important to learn how to create that inclusive environment for the good of all employees, whether hybrid, office, or remote workers, but it isn’t without its challenges. You’ll learn what challenges your workforce faces regarding inclusiveness and what benefits it can have. You’ll gain practical advice to ensure your working environment is as inclusive as possible. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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The Perfect Hybrid Working Policy(HW005) | There are certain board games that always cause an argument. Do you get your money when you land on “Go” or when you move past it? Can you get paid from jail? And everyone has a different idea on the “Free Parking” rules. If only you kept those pesky instructions. Then you’d have a single document to refer to instead of having to negotiate the rules each time. When your staff start hybrid working, they must know exactly what the rules are. Having a single policy document they can refer to ensures everyone understands what’s expected of them. This course will help you create your perfect hybrid working policy, so your staff know what they’re meant to do. By the end of this course, you’ll be able to: • Recognize the key considerations when setting a hybrid policy • Explain why a policy for hybrid work is important • Create a fair and robust hybrid policy for your workforce Why take this course? Working in the office leads to certain rules and standards that must be upheld. When employees are working in a hybrid way, this can get confusing. They need to know what the rules are, to ensure they are safe and productive. This course will take you through what a hybrid policy is and why it’s so important for your workforce. Suitable for hybrid-team managers or leaders, the course will help you create your own suitable policy for your workforce. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Preparing for a One-to-One Meeting (Manager)(PM001) | Don’t you hate it when you walk into a room and completely forget why? You know those moments, when you instantly have to pretend you’re doing something else to save yourself from embarrassment. Was I getting something? Making a drink? Nope, it’s completely gone… How annoying! If you haven’t thoroughly prepared, having a meeting with a staff member can feel like this. Without focus and preparation, one-to-ones aren’t productive and go on way longer than necessary. This course will help you prepare for a one-to-one meeting with your staff. You’ll learn the best uses for these meetings and structures you can follow to ensure you stay focused and efficient. By the end of this course, you’ll be able to: • Describe the benefits and uses of one-to-one meetings with your staff • Implement structures to ensure your one-to-ones remain focused Why take this course? This course is designed to help you structure one-to-one meetings, so you can keep them on track. Suitable for anyone in a management or leadership position, it’ll help you better understand why one-to-one meetings are so important and learn different applications of them. If you want to ensure the meetings you run are focused and effective, this is the course for you! 15 mins | SCORM | Development Plan | 3.75 | 22/05/2024 | 28/05/2024 |
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Preparing for a One-to-One Meeting (Employee)(PM002) | Don’t you hate it when someone springs something on you that you weren’t expecting? Like when a friend asks you to help them move house and you don’t have an excuse to hand. You knew they were moving – if only you had prepared before you met them. Usually, a one-to-one with your boss won’t require lugging boxes, but if you aren’t prepared you can easily get thrown by their questions. Preparing beforehand means you can stay focused on the subject at hand while asking important questions. It shows your boss you’re professional and capable. This course will help you prepare for your next one-to-one with your boss, so you can get the most out of it. By the end of this course, you’ll be able to: • Explain what benefits you can get out of a one-to-one • Identify what to prepare before a one-to-one meeting Why take this course? A one-to-one can be daunting as an employee, especially if you aren’t prepared. This course will help alleviate your worries by taking you through useful things to prepare ahead of time. Suitable for everyone, it’ll help you get the most out of a one-to-one meeting and feel confident the next time you sit down with your boss. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Running an Effective One-to-One Meeting(PM003) | Preparing and doing are often very different. You could prepare to run a marathon by watching videos of running techniques and drawing flames on your sneakers so you run faster. But preparation can only get you so far. If you don’t know how to actually run the marathon, all that prep work will be for nothing. Preparing for a one-to-one with your employee, and actually running one, are also very different. No matter how prepared you are, the whole meeting can fall apart if you don’t know what you’re doing. This course will give you practical advice, so you can put all your preparation to good use and run an effective and smooth one-to-one. By the end of this course, you’ll be able to: • Identify common one-to-one meeting mistakes to avoid • Smoothly run a one-to-one meeting with your employee Why take this course? This course is suitable for anyone in a leadership or management position, and will help you run one-to-one meetings effectively. You’ll find hints, tips, and strategies that’ll help you keep meetings on course and allow you to get the most out of them. You’ll also learn what common mistakes to watch out for, so you can keep things on track. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Effective questioning for One-to-One Meetings(PM004) | Remember that board game where you guess which face is on your opponent’s card? To win, you need to ask good-quality questions that help you narrow down the potential people they could be. Asking them, “Do they have a nice singing voice?” isn’t going to help when you only have their face to go by. In a one-to-one meeting, you need to get as much useful information from your staff as possible, so you know how they’re doing. Quality questions are the key to this. This course will help you ask effective questions during your next one-to-one with your employees. By the end of this course, you’ll be able to: • Explain the difference between open and closed questions and the role they both play in one-to-one meetings • Recognize the 4 types of questions to avoid during meetings • Choose useful questions to ensure you get a well-rounded view of your employee Why take this course? Effective questions are key to the success of any one-to-one meeting. This course will help you ask the right questions to get the most information from your staff. It’s suitable for anyone in a leadership or management position who wants to learn what not to ask. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 27/05/2024 |
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How to take good notes in a Meeting(PM005) | Meetings provide the opportunity to collaborate and catch up with colleagues. And sometimes, there are even snacks and coffee – bonus! But have you ever left a meeting excited about a new project, only to find you can’t quite remember what you need to do? Maybe you’ve taken notes, then realized they’re more like cryptic clues than useful information. Or maybe you write epic notes that cover everything from the weather to the details of Mike’s recent holiday? Taking good meeting notes will help you remember the key points discussed, along with what needs to be done. It’ll allow you to stay focused and present. And when formal minutes aren’t being taken, it can even provide a useful reference point for team members not in attendance. By the end of this course, you’ll be able to: • Explain the purpose of capturing meeting actions • Describe different methods of taking notes • Choose tips to help you take useful notes in all your meetings Why take this course? Meetings are a big part of most people’s professional lives. Everyone can benefit from learning to make the most of time spent with colleagues by taking good notes. Whether you’re attending impromptu 1-to-1s or meetings with formal agendas, this course will help you take useful notes. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Having a Constructive Conversation About Low Performance(PM006) | The thought of talking to employees about underperformance of any kind can be daunting. After all, nobody wants to feel like the bad guy. But performance issues can’t be ignored. If they aren’t addressed, they can undermine the business’s overall performance. And crucially, if performance issues aren’t discussed openly, employees who aren’t hitting the mark miss the chance to improve and fully contribute. Employees are valuable. They deserve the opportunity to improve. Approaching performance management conversations in the spirit of collaboration is helpful for everyone. And learning how to open a dialogue about performance means nobody has to be the bad guy. By the end of this course, you’ll be able to: • Recognize how to open a dialogue about performance issues • Understand how to communicate with employees who don’t think there’s an issue with their performance, as well as those that do • Choose suitable actions during the conversation that you can follow up on as the employee progresses Why take this course? Addressing underperformance doesn’t need to be stressful. It can be the 1st step toward setting a valuable employee up to succeed in their role. Anyone who oversees teams of any size needs to be able to have open discussions about performance. This course will help you to make sure those conversations are helpful and constructive for everyone involved. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Running One-to-One Meetings Remotely(PM007) | Many office staples have been forgotten in the jump to remote working. …Making a pot of coffee for you and your colleagues. …Discussing that series finale in the break room at lunch. Realizing you left a bagel in your desk drawer over the weekend and dreading the smell on Monday morning. Ok, maybe you don’t miss everything. Of all the things we lose when remote working, a one-to-one with your staff shouldn’t be one of them. They’re vital for checking in and ensuring your workforce is happy and coping well with their work. This course will guide you through running remote one-to-ones with your employees, so they feel connected and you know they’re on the right track. By the end of this course, you’ll be able to: • Explain the benefits of remote one-to-one meetings with your staff • Identify common mistakes to avoid when running a remote one-to-one • Implement tips and strategies to ensure a successful one-to- one with employees Why take this course? This course is suitable for anyone in a management or leadership position who wants to conduct one-to-one s with their staff remotely. You’ll learn best practices and tips, so your meetings are focused and productive when hosted remotely. You’ll also learn what not to do, so you don’t make any common mistakes. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Manager vs. Coach vs. Mentor(PM008) | The terms manager, coach, and mentor are often used interchangeably. But as you probably know all too well, managers tend to be really busy. Developing team members is important for organizations, but it’s just one of many responsibilities that managers hold. Luckily coaches and mentors can also help to develop employees in distinctly different ways. Developing existing employees is crucial. It leads to increased performance and improves the likelihood of retaining talented individuals by preparing them for progression. Understanding the difference between managing, coaching, and mentoring employees will help you to ensure they get the development they need and deserve. By the end of this course, you’ll be able to: • Recognize the difference between managing, coaching, and mentoring employees • Explain how a “connector” style of management can help to put team members in touch with suitable coaches and mentors • Choose when management, coaching, or mentorship are the most appropriate for employees Why take this course? Managers and business leaders can benefit from understanding the difference between managing, coaching, and mentoring employees. Ensuring the right support is offered to employees will benefit them, their team, and the organization as a whole. This course will help you see the benefits and distinct expertise that the roles of manager, mentor, and coach have to offer. 15 mins | SCORM | Development Plan | 3.75 | 22/05/2024 | 28/05/2024 |
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Managing Short and Long-Term Sickness(PM009) | It’s important to respond to employee absence with sensitivity and compassion. But that doesn’t mean avoiding conversations about absence altogether. Doing so is in nobody’s best interests. Failing to manage employee sickness can harm the performance of your organization. And it can lead to employees not getting the support they need. It can feel overwhelming to discuss and manage absence. Sometimes you’ll have to conduct sensitive conversations with employees who may feel vulnerable or worried. By understanding the importance of monitoring and managing absence, you’ll be able to protect the best interests of your organization and your employees. By the end of this course, you’ll be able to: • Describe different methods of calculating the time lost to employee sickness • Understand the importance of return-to-work meetings when managing short-term employee sickness • Define the different stages of managing long-term sickness Why take this course? Everyone who manages employees at any level needs to be able to manage absences effectively. This course will help you to navigate potentially uncomfortable conversations so you can support your employees and protect your organization. 15 mins | SCORM | Development Plan | 3.75 | 22/05/2024 | 28/05/2024 |
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Introduction to Neurodiversity(NDI01) | It’s predicted that at least 15% of the world's population are neurodivergent. That means a significant number of your colleagues are, too. Neurodivergent people experience and process things in different ways to their neurotypical peers. Neurodivergence is part of the natural diversity present in humans. Truly inclusive workplaces make sure everyone is empowered to contribute fully and feels safe and welcome. Understanding the difference between neurodivergent and neurotypical people will help you relate to your colleagues. So will recognizing the traits associated with some common forms of neurodivergence. Reasonable adjustments can make all the difference to neurodivergent employees in the workplace. Understanding why that is, will help you to be a better ally to your colleagues, too. By the end of this course, you’ll be able to: • Explain what the terms neurodivergent and neurotypical mean, to develop your understanding and that of your colleagues • Recognize some of the traits associated with ASD, ADHD, dyslexia, dyspraxia, and dyscalculia to increase your understanding of neurodivergence • Define the importance of reasonable adjustments, so you can contribute to the creation of a fair and inclusive workplace for all Why take this course? Neurodiversity is a natural part of being human. That’s why everyone can benefit from learning more about it. This course will explain what neurodivergence is. It’ll help you recognize some traits associated with common forms of neurodivergence. And it’ll show you the importance of reasonable adjustments to the creation of an inclusive workplace. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Neurodiversity Awareness(NDI02) | Neurodivergence is a natural part of human diversity. Neurodivergent people are already valuable members of teams and workforces. But the majority of workplaces and processes are designed with neurotypical people in mind. This means your neurodivergent colleagues may encounter challenges at work that you might not be aware of. Luckily, increasing our awareness about this can help create a better workplace for everyone. We all have a responsibility to contribute to workplaces that are truly inclusive. Increasing your awareness of neurodivergence in the workplace will help you be a better ally. Understanding the barriers that neurodivergent people may experience will make supporting colleagues to overcome them easier. And participating in open conversations about neurodivergence can decrease stigma, too. By the end of this course, you’ll be able to: • Recognize how misconceptions about neurodivergence in the workplace can create unnecessary barriers for neurodivergent colleagues, so you can contribute to overcoming them • Define barriers to participation that some neurodivergent people may experience in the workplace and how to overcome these • Participate in open conversations about neurodivergence with colleagues, to increase awareness and contribute to an inclusive workplace Why take this course? It’s estimated that more than 15% of us are neurodivergent. That’s why everyone can benefit from increasing their awareness about neurodivergence in the workplace. This course will help you recognize how damaging misconceptions about neurodivergence in the workplace are. It’ll walk you through the barriers that some neurodivergent people encounter at work, and it’ll help you have open conversations about neurodivergence with colleagues. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Recognizing the Value of a Neurodiverse Workforce(NDI03) | Neurodivergence is fairly common and totally natural. But there are still many unhelpful misconceptions about it, especially in the workplace. These can prevent people from valuing the diversity of thought that neurodiversity represents. And that means many teams aren’t making the most of the full potential present in their colleagues. Our differences are strengths. When we empower everyone to contribute to their full potential at work, workplaces become healthier, safer places to be. Neurodivergence within teams leads to diversity of thought, too. This can help everyone to think outside the box. And reasonable adjustments made to support neurodivergent team members can lead to an innovative approach to workplace practices for everyone. By the end of this course, you’ll be able to: • Explain how the natural neurodiversity present in your colleagues leads to greater diversity of thought • Recognize how embracing reasonable adjustments and empowering your neurodivergent colleagues contributes towards a healthier and safer workplace culture and the development of innovative workplace practices for all Why take this course? Acknowledging our differences should be about empowering people to reach their full potential at work. That’s why everyone can benefit from learning more about the value of neurodiverse workforces. This course will explain how empowering your neurodivergent colleagues contributes to the creation of a healthier and safer workplace culture. It’ll explain how neurodivergence within teams leads to diversity of thought. And it’ll show you how embracing reasonable adjustments for neurodivergent colleagues can lead to workplace innovation. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Building an Inclusive Recruitment Process(NDI04) | Creating a fair and welcoming workplace starts with an inclusive recruitment process. You’d never want to recruit in a way that excludes people or makes them feel unwelcome. But neurodivergent people sometimes experience unnecessary barriers when undergoing recruitment. That’s because most recruitment processes are designed with neurotypical people in mind. If recruitment processes aren’t inclusive, your employer can’t guarantee they’re hiring the most qualified people. You’ll need to take steps throughout the process to make sure it’s inclusive. Recognizing some barriers neurodivergent people may face will help you overcome them. And preventing bias from impacting your processes will make sure nobody is discriminated against. By the end of this course, you’ll be able to: • Recognize some of the barriers to participation that neurodivergent people may experience during recruitment processes, so you can overcome them • Explain the role that bias can play in recruitment, so you can take steps to prevent it undermining recruitment processes • Take steps – from advertisement to interview and beyond – to make sure recruitment processes are inclusive Why take this course? Everyone deserves to be treated fairly and respectfully during recruitment. That’s why managers, team leaders, and HR professionals need to learn about creating an inclusive recruitment process. This course will walk you through some of the barriers to participation that neurodivergent people may encounter. It’ll explain the role that bias plays in undermining fair recruitment. And it’ll help you take steps to make sure recruitment processes are inclusive. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Neurodiversity in the Workplace(NDI05) | Neurodivergent people process things and relate to the world in a way that differs from neurotypical people. Neurodivergent people are individuals, with their own traits and experiences. But your neurodivergent colleagues could be experiencing barriers to participation that you aren’t aware of. This is because most workplaces and processes are designed with neurotypical people in mind. Everyone deserves to feel welcome and respected at work. Workplaces that aren’t inclusive run the risk of preventing valuable employees from fully contributing. Holding open conversations led by neurodivergent employees will help you explore reasonable adjustments. And employee resource groups for neurodivergent employees can empower them to overcome barriers in the workplace. By the end of this course, you’ll be able to: • Engage in conversations with neurodivergent employees about reasonable adjustments, to remove barriers to participation • Recognize the importance of letting neurodivergent employees lead conversations about their neurodivergence, to avoid making assumptions • Explain the impact of employee resource groups (ERGs) for neurodivergent employees in inclusive workplaces Why take this course? Inclusive workplaces benefit everyone. That’s why managers, team leaders, and HR professionals need to learn more about neurodiversity in the workplace. This course will help you hold open conversations about reasonable adjustments. It’ll explain the importance of letting neurodivergent colleagues lead conversations about their neurodivergence. And it’ll explore the importance of ERGs for neurodivergent employees. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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How to have a Conversation about Mental Health (for Managers)(MHA01) | Engaging in conversations about mental health with employees can sound quite daunting. And in truth, it can be challenging. But with more and more people being diagnosed with mental health conditions, it’s crucial that you try. Mental health conditions can have a serious impact on someone’s ability to carry out day-to-day tasks, including their job. As a manager, you have a duty of care toward your employees. You need to make sure they’re ok, by creating a supportive and inclusive environment for them to work in. If someone’s struggling with their mental health, they may or may not feel able to talk to you, so you should be on the lookout for the signs. By starting these conversations, you have the power to make a positive impact, cultivating a culture of well-being and supporting those you lead. This course will help. By the end of this course, you’ll be able to: • Start a conversation with an employee you think might be struggling • Describe how you can offer support and what support you should offer • Define what your duty of care to employees is as a leader when it comes to mental health Why take this course? If you’re a manager or in a leadership position with employees reporting to you, you’ll need to do your part to look after their mental health. This course is designed to give you the tools you need to spot the signs of poor mental health, open a conversation about it, and provide the support that staff require if they’re struggling. Doing so is crucial to fostering a culture of care in your workplace. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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How to have a Conversation about Mental Health (for Employees)(MHA02) | In today’s fast-paced world, things can get on top of us all too easily. When it comes to your work life, well, that can be especially challenging. All those tight deadlines, a lack of balance between home and work, and the different personalities of your colleagues and managers to contend with. And they’re probably all facing the same challenges, too. It’s no wonder more than 1 in 4 of us will experience some form of mental health issue at some point in our lives. Talking about our struggles can help make a huge difference, and that includes speaking directly to your employer. Ok, so starting that conversation may seem pretty difficult, especially in the workplace. But getting it started is what this course is all about. If you or a colleague are struggling with mental health issues, then speaking up is crucial. Nobody should struggle in silence. By the end of this course, you’ll be able to: • Speak to your employer about your mental health issues and what the confidential procedure is if you’re concerned for colleagues • Identify common signs of poor mental health in the workplace • Describe what sorts of help is generally available to employees Why take this course? This course will be helpful to everyone struggling with mental health issues, but to employees in particular. Poor mental health can affect any one of us and occur at any time in life. By taking this course, you’ll gain a better understanding of the help that’s available to you, as well as the confidence to speak to your manager about your concerns. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Employee Engagement(HRE08) | It’s called work for a reason. Or so they say. Most of us don’t expect work to be something that we actually enjoy. We’d rather clock out after our shift and go home unfulfilled.Consequences of this negative attitude include stress and low productivity, enthusiasm and energy, which may result in high staff turnover and reduced profits.Thankfully, there are ways to revitalize work and become engaged. Doing so offers some great benefits, like better job satisfaction, improved health and well-being, and more. Helping others to become engaged too can decrease staff turnover while increasing revenue growth.By the end of this course, you’ll be able to:• Understand how you can contribute to employee engagement• Identify the benefits of an engaging culture at work• Promote a culture of workplace engagementWhy take this course?Although the responsibility of measuring employee engagement has been given to the HR team, the truth is, to truly find out how engaged the workforce is, the responsibility should be shared. Senior leaders and direct managers should consider taking this course alongside HR employees, because we can all contribute to improving engagement at work.10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 21/01/2025 |
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Learning and Employee Engagement(LNE07) | Ever seen a die-hard comic book fan at a convention? They’re usually dripping with merch, costumes made to precision, eyes wide with excitement at the thought of meeting their favorite character. Their commitment, passion, and loyalty is 2nd to none. Making them so engaged that nothing could tear them away.If only there were a way to inject that kind of enthusiasm into our workplace. (Ok… the wacky costumes wouldn’t fly with HR, but imagine having that level of dedication and passion every single day.) In business, employee engagement is the emotional commitment employees have to the organization and its goals.As a leader, it’s your job to create an environment that lights a fire in their belly. Employee engagement is one of the core pillars of a thriving workplace and is proven to decrease staff turnover, increase productivity, and even drive customer satisfaction.By the end of this course, you’ll be able to:• Identify what a learning environment is and how to prioritize it• Recognize how learning and development can be used to increase employee engagement• Demonstrate best practices for creating an engaged teamWhy take this course?This course is for leaders of all levels who want to achieve a strong learning and engagement environment. Employees who are engaged go above and beyond to provide better experiences to clients and co-workers. In turn, this can benefit your organization's reputation and profitability, too.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 25/02/2025 |
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Introduction to Pyschological Safety(MHA03) | Would you be able to do your best work if you didn’t feel able to speak up or take risks? Probably not. And you’re not alone. Most people would struggle to achieve their full potential in such a workplace. And that’s where psychological safety comes in. Psychologically safe workplaces allow all employees to feel valued. They’re environments where everyone feels safe to share ideas and even make mistakes. Psychologically unsafe workspaces undermine the well-being and productivity of teams. Innovation and growth are also less likely. Understanding what psychological safety is will show you its importance. And defining the 4 pillars of psychological safety will help you contribute to a healthier workplace. By the end of this course, you’ll be able to: • Explain what psychological safety is, so you can contribute to it in your workplace • List the 4 pillars of psychological safety, so you know what a contributes to a psychologically safe workplace • Recognize behaviors that undermine psychological safety in the workplace, so you can avoid them Why take this course? Everyone deserves to work somewhere they feel safe to share ideas and learn from mistakes. That’s why everyone can benefit from learning more about psychological safety in the workplace. This course will introduce you to the concept. It’ll break down its 4 pillars. And it’ll outline the behaviors that undermine psychological safety in the workplace. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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How to Create a Psychologically Safe Workplace(MHA04) | In a psychologically safe workplace employees feel secure sharing ideas and making mistakes. They’re environments where everyone feels safe to learn and grow. Sounds great, right? But psychological safety doesn’t just happen. You’ve got to work toward creating it, by taking steps to allow it to flourish. Psychological safety improves productivity, innovation, and well-being within teams. Psychologically unsafe workplaces stifle these things and restrict growth. Recognizing the importance of open, respectful communication will allow you to work toward it. Understanding how to establish the 4 pillars of psychological safety will improve your workplace. By the end of this course, you’ll be able to: • Recognize the importance of open, respectful communication when creating a psychologically safe workplace • Define the 4 pillars of psychological safety in the workplace, so you can contribute towards establishing them Why take this course? Psychologically safe workplaces allow employees to grow and contribute to the best of their ability. That’s why everyone can benefit from learning more about creating a psychologically safe workplace. This course will help you recognize the importance of open communication when creating a psychologically safe workplace. And it’ll show you how to establish the 4 pillars of psychological safety. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Understanding Employee Needs and Motivation(ERN01) | Some managers and team leaders tend to overlook the things that keep employees engaged and motivated. There’s a traditional view that compensation, like pay and benefits, is all that employees really require. But if you want to get the best from employees, then there are other factors to consider. So, what else keeps your team members happy? Key things like opportunities, recognition, a strong work-life balance, and a positive work environment all contribute to employee motivation. By understanding and addressing these factors, you can create a more motivated and satisfied team, leading to better performance and employee retention. This course will show you how. By the end of this course, you’ll be able to: • Identify the main factors that motivate employees • Recognize key warning signs that employee motivation is low • Take steps to improve employee motivation Why take this course? This course is essential for team leaders and managers. It will equip them with the knowledge and skills they need to effectively nurture a motivated and engaged workforce. It’ll help you recognize low motivation, so action can be taken to foster and retain valuable talent, boosting overall team performance. By understanding the factors that drive employees, you can take steps to improve motivation and enhance organizational success. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Importance of Onboarding(RE005) | After hiring a brilliant new employee, you’ll want to make sure that they choose to stay with you for a long time, right? Well, you may need to act quickly as almost 90% of new hires decide whether to remain or leave within their first 6 months. So, it’s crucial that companies make sure their newest employees are in the “remain” camp. One of the best ways to achieve this is through effective onboarding. Without a solid onboarding program, organizations put themselves at risk of experiencing not just a high turnover rate but also employee stress and decreased productivity. By the end of this course, you’ll be able to: • Understand the differences between onboarding and orientation • Identify the major benefits of successful onboarding for your organization • Create an effective onboarding program Why take this course? When new employees are successfully integrated into their new workplace culture, they’re much more likely to perform at their very best. This course is suitable for hiring managers and supervisors, and those working in HR. It will also benefit team members, helping them to understand how the process works. Onboarding is hugely important, as it empowers new hires to truly prosper and boost organizations. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Recognition and Reward(ERN02) | You might have noticed some challenges with employee motivation and retention. That’ll naturally happen from time to time; employees may not be engaged, and staff turnover could be high. But with the benefit of employee surveys and exit interviews, you think you’ve identified the problem – a need for better recognition-and-rewards systems. Of course, you’ll need to address these issues. And to do that, you’ll need to create and position systems that recognize and reward employees in a way that motivates and engages them. There are different types of rewards that you may want to consider, including monetary bonuses, promotions, or even things like praise and awards. This course will help you get started. By the end of this course, you’ll be able to: • Identify what you want reward and recognition to achieve within the organization • Determine the most appropriate types of reward and recognition to introduce for the organization • Create a basic framework of reward and recognition Why take this course? If you’re a people manager or team leader, this course will equip you with essential skills to boost team morale, productivity, and employee retention. Understanding the impact of rewards and measuring their effectiveness allows managers to make data-driven decisions that benefit both their teams and the company. The course will also help empower you to effectively impact your team's performance and job satisfaction. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Employee Incentive Programs(ERN03) | Oh dear. In your role as a people manager, you’ve noticed a slowdown in employee motivation. After research, it’s been established that the reason for the challenge is that employees aren’t incentivized properly to achieve their goals. You’ve been tasked with improving the situation, but it’s proving tricky. Perhaps it’s time to implement an employee incentive program. During this course, you’ll explore various ways to reward and recognize employees to encourage them to meet their objectives. A good incentive program will boost employee performance, job satisfaction, and overall productivity. And a happier workforce leads to a successful business. By the end of this course, you’ll be able to: • Identify the main types of employee incentives, including examples of each • Assess the benefits of each type of incentive and its relevance to achieving company objectives • Understand the risks of implementing each type of incentive Why take this course? This course is valuable in any situation where an organization wants to enhance employee motivation, align their efforts with company objectives, and create a more productive and engaged workforce. It’ll equip HR professionals and people managers with the knowledge and tools to design and implement effective incentive programs tailored to specific organizational needs and goals. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 27/05/2024 |
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Building Employee Resilience(ERN04) | Things can sometimes go wrong in the workplace. That’s an unfortunate fact. This might be down to individual mistakes, political or market forces beyond a business's control, or even because of IT issues. And when things go wrong, employees and leaders can face some tough challenges. Dealing with these challenges appropriately is crucial. If you’re a people manager or team leader, you can equip those in your team with the skills and tools needed to handle tough situations at work and bounce back stronger. It’s this resilience that helps everyone stay strong and positive, leading to future success. This course explains how. By the end of this course, you’ll be able to: • Identify key strategies to help and build employee resilience • Understand how to assess the most appropriate strategies to adopt to encourage employee resilience within the organization • Adopt and encourage behaviors to support employee resilience Why take this course? This course, useful for people managers and team leaders in particular, will help you learn strategies and techniques to support employees in developing resilience. This will help them stay motivated and engaged during challenging times and also increase employee retention, even when the going gets tough. By building employee resilience, you’ll be helping to create a loyal and engaged workforce. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 26/05/2024 |
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Monitoring and Measuring Retention Efforts(ERN05) | When employees lose motivation or disengage with work, they may leave, and that’s bad news for the business you work for. After all, if they leave, not only is it a waste of great talent, but all that time you’ve invested in developing them is lost. Their departure might even prompt others to leave, or lose motivation too, which makes the problem worse. You’ll need to make efforts to retain them. And by monitoring and measuring your efforts while you do so, you can see what ways are effective. This course will help you learn practical strategies and tools to identify the key metrics that matter when measuring retention initiatives. It’ll help you discover the most suitable metrics to track, so that data can be gathered, and any decisions made about retention policy can be informed. By the end of this course, you’ll be able to: • Identify key metrics to track to measure the effectiveness of retention initiatives • Determine the most suitable metrics to track to obtain the specific data you need • Understand the best methods to use to track the metrics you need Why take this course? As a team leader or people manager, it’s important that you don’t have a high turnover in your team because it can be destabilizing. This course helps you determine the most suitable metrics to track from your retention initiatives, so you have the right data available to help your efforts. Getting on top of this equips you to create a workplace where people want to start and grow, to the benefit of all involved. 15 mins | SCORM | Development Plan | 3.75 | 22/05/2024 | 28/05/2024 |
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Creating the Best Onboarding Experience(EE01) | We’ve all felt that challenging mix of nerves and excitement when starting a new job. It can be scary, but it’s also an opportunity to learn about expectations and make new connections. The first experiences new recruits have with an organization set the tone for how they feel about their role in general. You want them to feel supported and welcome. You don’t want them to have a chaotic or isolated experience that undermines their confidence. Onboarding is about more than a quick tour of the office. It needs to be a lengthy process that helps new employees fully integrate with their teams and the organization as a whole. Understanding how to make the onboarding experience positive and productive will help you support new employees to reach their full potential. It’ll also help you retain new employees. By the end of this course, you’ll be able to: • Understand why a successful onboarding experience needs to be ongoing • Recognize the importance of the 4 Cs – Compliance, Clarification, Culture, and Connection • Identify ways to help new employees build strong, broad networks Why take this course? There’s no point working hard to recruit the right people if you don’t make sure they have what they need to thrive in your organization. That’s why team leaders, managers, and business leaders all need to understand how to create a positive onboarding experience. This course will show you how to go about it. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Onboarding Remote Teams(REW01) | When you start a new job, it can be nerve wracking. But there’s usually someone in the office to show you all the important things. Like how the computer systems work, where to find the printer paper, and most importantly, where the coffee machine is! But remote workers don’t have an office to go to, or a friendly face to show them around. Settling in fresh faces quickly and successfully is vital for keeping things constant in the workplace. But onboarding remotely can throw up challenges, as you don’t get to spend physical time showing new recruits the ropes. So, how can you make sure remote teams get a good onboarding experience? By the end of this course, you’ll be able to: • Identify the differences between remote and in-person onboarding • Define the remote onboarding process • Use best-practice advice to help create effective remote onboarding programs Why take this course? For managers, team leaders, and HR professionals, it’s your job to be the “go-to” person for all new members. You can help them get into the flow of your workplace. This course will look at the differences between remote and in-person onboarding, and how to create a successful remote onboarding program. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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The Power of Teamworking(TWE01) | While teamwork may not be everyone’s favorite way to get things done, there are many tasks and projects that simply cannot be completed by a single person. Love it or hate it, teamwork is a necessity in the workplace. Even if your job is largely independent of others, sooner or later, you will have to work in a team. If you feel like you’re not equipped for teamwork, then just think about the skills and expertise you can bring to the table. Successful teams build better businesses and are highly valued by employers. When you don’t embrace teamwork, you’re instantly reducing your worth to an organization. The great news is, you can work on your soft skills to become better at teamwork. By the end of this course, you’ll be able to: • Understand the benefits of teamwork • Negotiate the barriers to teamwork • Use essential skills to improve your team working Why take this course? Whatever your role and wherever you work, making sure you can work in a team is essential. This course will teach you about the benefits of teamwork, look into some barriers, and discuss essential skills you’ll need to become a more successful team worker. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Setting Common Goals(TWE02) | If you work in a team, it’s likely you’ve felt frustrated at times when everyone seems to be pulling in different directions. Because when this happens, teams become disjointed and unorganized. And with each member believing their way is best, disagreements arise. This is probably because your team doesn’t have a common goal. To be a successful team, common goals are crucial. They help employees stay focused, keep tasks on track, and aid in organizing valuable resources. Without common goals, teams will just become a group of individuals with their own aims. By the end of this course, you’ll be able to: • Understand what common goals are • Recognize the benefits of setting common goals • Define and set common goals • Communicate goals effectively • Differentiate between short- and long-term goals Why take this course? If you work in a team, then being able to set and work toward a common goal is essential. This course will help you better understand what common goals are, how they’re beneficial, and how to set and communicate them. It will also look at the relationship between short- and long-term goals. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Collaboration(TWE03) | Just like in sports, working with others in your job makes you far more effective than when you work alone. Larger tasks and projects can’t be accomplished by just one person and, usually, better ideas come about when multiple people put their heads together. Collaboration is key to improving output, quality, and effectiveness. Each person brings something unique to the table and contributes to achieving the best possible result. Luckily, thanks to technology, there are now even more ways to work together efficiently. By the end of this course, you’ll be able to: • Understand what collaboration is • Identify the benefits of collaborative working • Overcome barriers to collaborative working • Use technology to work collaboratively Why take this course? Wherever you work, if you manage or are part of a team and want to improve collaboration, then this course can help. It will discuss the benefits of working collaboratively, ways to overcome barriers to collaborative working, and how technology can assist collaboration. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Communicating Openly(TWE07) | An obvious downside of social media is how much it encourages us to keep scrolling when we should be working. The brilliant upside is that it allows us to share. This includes our opinions, fascinating articles about, say, the dangers of procrastination and, of course, cat videos. Sharing is especially important in the workplace. And, no, we’re not talking about those cat videos. Work-related sharing is always a good thing because it allows everyone, from employees to managers, to feel like they’re valued and trusted members of a company. By the end of this course, you’ll be able to: • Understand what communicating openly means • Identify the benefits to your organization • Encourage an open communication culture in your workplace Why take this course? Organizations that value transparency over secrets have employees with greater job satisfaction, which in turn results in higher performance levels and productivity. Whatever your role, this short course will help you understand the advantages of communicating openly and honestly with every member of your workforce. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Encouraging Different Opinions(TWE08) | Whatever you think of the Beatles, their historic impact on music cannot be disputed. But did they always see eye to eye? Nope. Chances are, if they’d agreed on everything, then “Love Me Do” would now be regarded as a one-hit-wonder by some obscure band from the 1960s. This is because differences of opinion, whether creative or otherwise, are vital for growth and development. Welcoming diverse thoughts at work can equally lead to more fruitful ideas and efficient, productive teamwork. By the end of this course, you’ll be able to: • Identify the risks of conformity bias • Understand how dissent can lead to innovation • Create a psychologically safe workplace Why take this course? A work environment in which all employees share the same views and where disagreements are nonexistent may sound idyllic. But, organizations like that are also likely to remain static and resistant to progress. Whatever your role, being able to appreciate differences of opinion is a crucial part of building collaboration. This short course will show you how to embrace different opinions while also strengthening your collaborative skills. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 27/05/2024 |
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Dealing with Difficult Personalities(TWE09) | We all know someone who can be bossy or a bit of a know-it-all, don’t we? How about someone who always criticizes or doesn’t contribute at all and lets others pick up the slack? Politely, we describe them as ‘difficult’. Dealing with pleasant, positive people is easy. But everyone goes through a period in their life when they aren’t at their best or are ‘difficult’, at least from someone else’s point of view. Whether it’s a ‘one-off’ or a permanently difficult personality you’re dealing with, being able to maintain a relationship with them in the workplace is vital for achieving goals successfully. By the end of this course, you’ll be able to: • Understand how to be assertive with someone difficult • Keep a clear narrative and communicate successfully • Deal with difficult people • Defuse difficult encounters • Identify the different types of difficult people Why take this course? Dealing with ‘difficult’ people can be, well, difficult. But your ability to deal with different types of people may influence your success and overall happiness more than many other skills you might develop, so it’s important stuff. This course will help by teaching you coping and negotiating strategies for dealing with those difficult people in your life. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Celebrating Success(TWE10) | Imagine if your birthday passed by every year without celebrations. What about graduating from high school? Passing your driving test? For most of us, the thought of never celebrating anything is a pretty bleak one. So why should it be any different in our work lives? Achievements and milestones in the workplace can be big or small. But if they are routinely getting overlooked and ignored, it can feel like...like it’s your birthday and everyone’s forgotten. By the end of this course, you’ll be able to: • Understand why recognizing achievements is important • Identify when and how to celebrate successes • Create a culture of appreciation Why take this course? When employees feel that their efforts and accomplishments matter, they’re much more likely to continue working hard. They’ll feel empowered and motivated to perform at their very best, both for themselves and their teammates. If you’re a manager or team leader, this short course will help you understand how celebrating success boosts staff morale and organizational productivity. Just be sure to congratulate yourself once you’ve completed it. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 26/05/2024 |
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Celebrating Differences and Diversity(TWE04) | A team that is filled with differing genders, interests, cultures, and abilities has a selection of ideas to consider and more perspectives to help. And the more diverse your workforce, the more tasks will be completed with ease. By the end of this course, you’ll be able to: • Understand what it means to be diverse • Identify how a varied workforce helps business • Celebrate culture and differences • Create an inclusive workplace Why take this course? Having differences and diversity in the workplace is desirable, but not always easy. Different mindsets mean different expectations – so pleasing everyone is no easy task. If you’re a manager, team leader, or just want to brush up on your teamwork skills, this course will teach you how to celebrate differences to encourage inclusivity and boost morale. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Your Shop Window, Your Website(ME001) | In the ‘old’ days, before we started living online, we actually had to go out to shop. Whether for essentials at the grocery store or just to browse the main street, we had to get up and physically look for products.Now we live in a virtual world, and our ‘window shopping’ is done online. This means that to make a good first impression, your window display should be virtual too! This course will show you how and why setting up shop online is essential to preserving and growing a business.By the end of this course, you’ll be able to:• Understand why it’s important to have a great website• Make your website stand out• Use your website as a marketing tool to grow your businessWhy take this course?The internet has turned our world into a global shopping mall. If you’re a business owner or marketing manager, you need to make sure that your online presence stands out. This course will help ensure your business is positioned at the front, with a catchy ‘window’ to draw customers inside. Your website is your virtual window display – let’s ensure it has ‘the look.’10 mins | SCORM | Workbook | 5.00 | 22/05/2024 | 26/11/2024 |
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Do Your Research (Brand and Product)(ME002) | Market research helps establish a connection to customers, which can provide invaluable information. It helps you understand what customers do and don’t like, which, in turn, helps you make better-informed business decisions. Market research must simply be taken seriously.Thankfully, you don’t need to stand on the street with a clipboard to get customer feedback. By conducting market research online, you can drive business growth and get ahead of the competition.By the end of this course, you’ll be able to:• Understand what market research is• Identify why brand research is as important as product research• Conduct effective market researchWhy take this course?Whether you’re starting a business or are in business already, and whatever your company does, effective market research is a vital part of moving forward. This course will help you discover easy ways to grow your business using the power of effective market research to inform your business plans. Clipboards are optional!10 mins | SCORM | Workbook | 5.00 | 22/05/2024 | 26/11/2024 |
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Know Your Customers(ME003) | Sometimes, characters surrounded in mystery and the unknown can be really entertaining – horror movies use dark and shadowy presences to scare us out of our minds! Characters like these are intriguing, and trying to figure out what makes them tick is pretty exciting. In business, not knowing your customers can make your life as scary as any horror movie. If you don’t know enough about them, especially what they want, it can have a drastically negative effect on your sales. Investing time in getting to know your customers is a crucial part of running a successful business. By the end of this course, you’ll be able to: • Understand what it means to ‘know your customers’ • Identify how you can get to know them • Apply customer knowledge techniques to boost your sales Why take this course? If you run a business or deal with customers in any way and want to ensure a successful sale or keep them coming back for more, you need to offer the service or product that best suits them. This course will show you how analyzing a range of factors and habits helps ensure you get your products and your delivery just right. Get ready to hop into your customers’ shoes. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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The Power of Social Media(ME004) | Social media has become a huge part of our daily lives, with millions of people online at any given moment. This makes it a powerful marketing tool for every business. Establishing and building a strong social media presence may seem challenging, and it does take time. But it can be a game changer for your business’s growth and success. Learn how to leverage the power of social media to get your brand and products in front of millions of potential customers. Soon, you’ll see a boost in your sales and the overall success of your business. By the end of this course, you’ll be able to: • Understand why social media is important to business • Use social media as a marketing tool • Create good content that can get your business trending Why take this course? Whether you run a small business or a huge corporation, social media is a vital part of your marketing. Having an ineffective social media presence, or not having one at all, could be very bad for your business. This course will guide you through setting up and maintaining an effective social media presence to boost your business. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Curating the Right Content(ME005) | Maintaining an active social media presence is important for your business, but it’s also time consuming. Creating original content to post and share on a regular basis is a demanding task you may not always have time for. Don’t worry, there is a more efficient way to maintain your social media channels. The process of sharing other people’s content, rather than creating your own, is called curating content. In business, using curated content can be a brilliant marketing tool, but there’s a method for getting it right. Correctly curating content for your audience will help eliminate the stress of always having to create original content while still keeping your audience engaged with your brand. By the end of this course, you’ll be able to: • Understand what ‘curating the right content’ is • Identify the benefits of sharing content other than your own • Select strong content in order to boost your business Why Take This Course: If you’re a business manager or someone who’s in charge of online content, creating content from scratch every time can be difficult and time consuming. By following the advice in this course, you’ll be able to curate content that benefits your company and saves you time. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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The Role of Partnerships(ME006) | It may seem like businesses are stand-alone entities that are always competing with one another for customers. But more often than not, there’s another product or service out there that compliments what you’re selling, and establishing a partnership with that business could bring a lot of added value to you. Creating a partnership in business can be a great launching point for your marketing strategy. Establishing the right kind of business connection with the perfect partner could be the key to unlocking a whole new customer base and incentivizing your regular clients. By the end of this course, you’ll be able to: • Understand different partnership models • Understand how partnership marketing could benefit your business • Choose the right partnership for your business Why take this course? Whether your business is big or small, partnerships can be a great way to promote your brand and pool marketing plans, cutting down on your costs as you go. The information in this course will help you choose and close a partnership deal that’s right for you, and guide you on getting creative with partnership marketing to boost both your businesses. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Brand Ambassadors(ME007) | A strong brand relies on many factors to promote its values and ideas. If you were asked to draw the logo for Apple, Nike, or McDonald’s from memory, you’d find it pretty easy, right? And you could probably also name some famous “fans” who have helped promote those brands. These “brand ambassadors” play a crucial role in helping enterprises increase the size of their target audience. In the social media age, EVERY customer can become a brand ambassador, regardless of their level of fame. And no matter how big or small the company, having people promoting your products will certainly help your business. By the end of this course, you’ll be able to: • Understand why brand ambassadors are so important in today’s world • Define the role of a brand ambassador in your marketing • Choose the correct ambassador for your brand • Establish a brand ambassador program Why take this course? Society demands that everything be accessible, recognizable, and relatable. If you’re in business, using a brand ambassador can help you achieve all of these, as long as you get it right! This course will help you discover how to use a brand ambassador to give your company a familiar face, and how to establish an ambassador program that can grow the face of your company. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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The Power of Networking(ME008) | Building connections is important in every business and in every department of a company. Knowing how to form and grow these connections is a crucial part of helping your business succeed. That’s where networking comes in. Simply walking up to someone random to say hello during a conference is probably not going to result in a valuable connection. Instead, you should know a few things about the person before approaching them, and also have a plan for starting a conversation. Even if meeting strangers may not be your favorite thing to do, this course will help make the process feel easier and more natural. By the end of this course, you’ll be able to: • Understand why “who you know, not what you know” is true in networking • Build strong connections • Find networking opportunities that will benefit your business Why take this course? Whether you’re a business owner, manager, or in charge of marketing, networking is a powerful way of putting your business out there. But, like any other tool, if you don’t use it right, things could go very wrong. Getting the balance of power just right could make you the face everyone wants to meet. So, before you check out the complimentary buffet at the next trade show, use the tips and advice in this course to make sure your networking skills are top notch. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Show, Don't Tell(ME009) | Have you ever watched a news item, or read an article about a glamourous celebrity following an ‘amazing new fitness regime’ and decided to give it a try for yourself? The chances are, if you’d just seen an ad for the same fitness regime, without a strong image or back story, you probably wouldn’t have given it a second thought. That’s because things such as a strong visual or back story harness the power of suggestion to connect our emotions. In business, the power of suggestion is a great way of selling your brand. Modern advertising has made it much easier to effectively market products by showing their benefits to prospects rather than simply telling them. Using this approach can improve your sales and boost your company’s reputation. By the end of this course, you’ll be able to: • Understand why the simple “Hard Sell” no longer works • Identify how powerful images can say more than words • Create effective content to help convert sales Why take this course? In a world where consumers are savvier, using “Show, don’t tell” will keep you ahead of the game. If you’re a business owner or marketing manager, this course offers useful tips on mastering the art of subtle persuasion, by showing customers you understand their needs and demonstrating how your product can help. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Introduction to Marketing Automation(ME010) | With never-ending to-do lists, multiple mandatory meetings, and constant interruptions, completing tasks becomes a challenge. Particularly in marketing, where responsibilities vary widely from writing original content to maintaining social media and gathering and analyzing data -- and much more. There has to be a better way to get all of these things done. And there is. It’s called marketing automation. By determining which tasks are repetitive and can be automated, you can cut down on all the individual things on your to-do list. Investing time upfront to establish automations will save you even more time in the future. By the end of this course, you’ll be able to: • Understand what MA (marketing automation) is • Identify how it can streamline marketing and make it more effective • Implement MA into your current strategy • Understand the “dos and don’ts” of marketing automation Why take this course? The thought of AI taking over is scary, but using it to assist with marketing could save time and help maintain, or even improve, your whole strategy! By using MA correctly, you can lighten your workload, and offer your customers more targeted marketing. If you’re a busy marketing manager, this course will show you the benefits MA could bring to your business, how to implement marketing automation into your current strategy, and things to watch out for to ensure it’s effective. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Closing a Project(PME05) | Well done, you’ve almost reached the end. The project life cycle’s final phase is closing the project. This ties up loose ends, making sure everyone’s happy with the outcomes, and formally recognizing that the project is complete. It also provides the opportunity to unpick, review, and evaluate the whole project to identify strengths and areas for improvement. Bringing closure to a project is important and beneficial, as it can inform decisions and strategies to streamline and improve future projects. This will not only help meet future targets but will make your job as a project manager easier and more efficient, too. By the end of this course, you’ll be able to: • Identify what project closing should include • Understand the impact of not closing a project • Close a project successfully Why take this course? Getting a project to this stage is hard work, so jeopardizing all the valuable time and resources used by not closing it correctly would be neglectful. Seasoned project managers and those new to project management will benefit from taking this course. It highlights the pitfalls of not completing this phase and guides you through the “how-to” of closing your project. This is course 5 in a series of 5. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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Initiating a Project(PME01) | Multitasking can be difficult, especially if you’re completing tasks in random or haphazard ways. To effectively and efficiently complete several jobs at once, it’s much easier to plan what you need to do, and when you need to do it. Project management is essentially this, just on a larger scale, and is a key part of business. Project management organizes work around the project in order to communicate and coordinate tasks throughout departments more effectively. It splits projects into five phases – once they’re all complete, the project life cycle is complete. This course will look at how to get started – the initiation phase. By the end of this course, you’ll be able to: • Make a business case • Identify stakeholders and document requirements • Create a project charter • Conduct feasibility testing Why take this course? Project management may seem like a complicated way to reach a target, but careful planning to take a project through its life cycle helps streamline tasks. This makes the process more efficient and less likely to hit bumps along the way. Whether you’re a sole trader, business manager, or in charge of managing projects, this course will help you give new projects a flying start. This is course 1 in a series of 5. 15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 28/05/2024 |
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Monitoring a Project(PME04) | Monitoring a project is a crucial part of keeping your project on track. Unlike the other phases in this collection, the monitoring phase takes place continuously, throughout the project’s life cycle. How well you monitor will ultimately determine how successful your project is. If monitoring isn’t undertaken effectively, elements of the project can be missed, or go off plan, so making sure you monitor the project correctly is vital. By the end of this course, you’ll be able to: • Understand why project monitoring and controlling is important • Carry out project monitoring • Track and replan projects • Implement changes successfully Why take this course? Wherever you are in the life cycle of a project, monitoring is the only way of knowing what’s going on and who’s responsible. It identifies where improvements can be made and reveals challenges and hurdles. You might be a seasoned project manager or a novice trying to hit a target. Either way, this course will give you the tools in order to meet your project goals successfully. This is course 4 in a series of 5. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Executing a Project(PME03) | Phase 3 of the project life cycle is where you execute the plan, turning ideas into reality. It’s the longest and most involved phase. The “doing” part, where the deliverables of the project are built. This could be anything from a physical product to a policy document, depending on what your project is aiming to achieve. In order to successfully reach project goals, there are many factors to think about and control, such as building a team, hiring suppliers, communicating with stakeholders, etc. Getting this phase right is crucial for the success of the project. By the end of this course you’ll be able to: • Understand the processes of project execution • Carry out “change management” planning • Monitor the execution phase • Complete a phase review Why take this course? In this phase, you need to keep all the plates spinning and balanced at once, making sure all tasks are under control and following the plan. If you’re new to business or project management, or simply want to improve your project execution skills, you should take this course. You’ll learn vital skills such as: how to control and monitor tasks effectively, managing change, and meeting project goals. This is course 3 in a series of 5. 15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 27/05/2024 |
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Planning a Project(PME02) | In business, to turn an idea into a reality you need a plan. And in project management, the planning phase helps organize ideas and set goals and targets. Making sure the project planning phase is done correctly streamlines processes, ensuring time spent on them is valuable, and helping everyone understand their tasks. Sounds straightforward, but where do you start? This course will help to get your planning off the ground. By the end of this course, you’ll be able to: • Decide on tasks to achieve the project goals • Schedule effectively to maximize productivity • Create supporting plans Why take this course? Embarking on a new project can be daunting, and getting the planning stage wrong could spell disaster. For those new to project management, or project managers looking to streamline their processes, this course will guide you through the planning phase. It’ll help you create a watertight plan to bring an idea to life without wasting time or budget. This is course 2 in a series of 5. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Roles and Responsibilities(TWE06) | Watching a great movie can be uplifting. But how did it come to be a great movie in the first place? Well, if you watch the end credits, you’ll see how many people worked on it – actors, directors, producers, editors -- the list goes on and on. Each of these roles had specific responsibilities, whether in front of the camera or behind it. The movie was great not only because of the acting, but because everyone working on it knew what their roles and responsibilities were. A successful workplace should work in the same way. Unfortunately, employee roles and responsibilities are often vague and ambiguous, leading to workplace stress and poor productivity. By the end of this course, you’ll be able to: • Understand the importance of identifying roles and responsibilities • Identify how unclear definitions negatively impact organizations • Avoid role ambiguity and create role clarity Why take this course: When all employees understand what’s expected of them and what specific tasks they’re responsible for, then teamwork and communication become much more efficient. This short course is ideal for managers or team leads. You’ll learn the huge advantages of clearly defining roles and responsibilities, and how to ensure that everyone in your workplace knows what their roles and responsibilities are. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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What is a Millennial? (Including Values)(TWE11) | Millennials are defined as young adults, but they are so much more than just that. Born in the latter decades of the 20th Century, this generation have plenty to offer. Millennials are passionate, driven, tech-savvy, conscious about their role in society and many want to make their mark on the world, starting with the workplace. When different generations work together, we’ve all got to get along. Of course, there may be friction, thanks to different ideas and ways of working, but this friction can be resolved with mutual respect. Now is the time to put aside the stereotypes, learn more about each other, and become the strongest team we can be. By the end of this course, you’ll be able to: • Define what a millennial is • Characterize positive attributes of millennials • Demonstrate the benefits of working with millennials Why take this course? Regardless of generation, when a team works together well, they can accomplish great things. Millennials are an integral part of the workforce and will continue to be for many years. Combining our individual skills and learning about generational differences will benefit everyone and promote harmony in your workplace. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Communicating with a Millennial(TWE12) | Forget everything you might have heard about “millennials”. These brilliant young people are an integral part of the population and the generation that will one day inherit control of the workplace and economy in the near future. We’ve all got to be able to communicate effectively. Traditional communication, such as meeting in person and talking over the phone are gradually being replaced or supplemented with tech-based solutions. Many millennials don’t have much experience in them, as odd as that might seem. So, how can they feel comfortable using them? This course helps you find the best ways to communicate comfortably for everyone’s benefit. By the end of this course, you’ll be able to: • Identify ways to communicate more effectively • Demonstrate that you understand millennials’ values • Recognize the benefits of good communication Why take this course? It may seem like a hassle to try to cater to some of the needs of millennials, but since they will be playing some of the leading roles in the workforce of the future, it’s better to engage and embrace different methods of communication now. You simply can’t run a business working alongside millennials or sell to them as customers if you don’t. Get ahead of the curve and find out how. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 26/05/2024 |
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Millennials and Technology(TWE13) | As a generation which has grown up with, well, relatively modern technology such as the internet and mobile phones, it’s not surprising that millennials would be totally immersed in it. More than any others, millennials have adapted to the tech boom and reap the benefits, now and in the future. On the other hand, if you’re used to being able to “Google” something and getting an instant answer, then clearly in situations when this doesn’t apply you could become impatient. Being immersed in tech, millennials may also potentially encounter problems with interpersonal skills. We’re going to explore these issues and find out what to do about them. By the end of this course, you’ll be able to: • Describe the issues that may arise from overreliance on tech • Explain how different generations can learn from millennials to adapt to tech change • Identify the positives of new technology Why take this course? If you work with millennials or they are your target customers, you have to learn how they tick in order to create meaningful connections and work harmoniously. This course is an insight into an incredible new world where different generations and technology coexist in peace. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Training Millennials(TWE14) | Ever had a job where your “training” consisted of watching an old VHS tape on a wheeled-in TV? Or, in more modern times, a long, boring PowerPoint presentation? Are you getting sleepy just thinking about it?Training shouldn’t be boring. And for the “digital generation” who are taking over the workplace, millennials, old techniques simply won’t cut it. Millennials prefer a broad spectrum of learning strategies. They want learning materials that are delivered to cater to their visual, auditory, and even kinesthetic needs. And who can blame them? This course explores the best ways for you to make your training more effective.By the end of this course, you’ll be able to:• Recognize how millennials learn• Demonstrate techniques to engage millennials• Identify the benefits of modern training methodsWhy take this course?When you want to get the most out of your employees, you have to know how to train them effectively. Millennials want to learn as much as previous generations, if not more so. But unlike their predecessors, modern tech is deeply embedded in their lives. Finding a way to tap into that is key, so let’s show you how.10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 30/04/2025 |
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The Basics of Financial Management(FE001) | Take care of the costs, and the profits will take care of themselves. Are you familiar with that adage? It’s one of many nuggets of economic wisdom. You may also have heard that “creditors have better memories than debtors” and that “money doesn’t grow on trees”… We know it makes sense to keep our financial affairs in order, but it’s not easy to do. The minute we open that daunting spreadsheet, our enthusiasm instantly reduces. We get lost in the complicated jargon of banking and commerce, profit and loss. We might be reluctant to do it, but businesses and individuals can avoid all sorts of headaches by keeping the books in good order. The good news is that you don’t need to be a financial wizard to get to grips with your own accounts, and this training will help you do just that! By the end of this course, you’ll be able to: • Recognize the benefits of sound financial management • Recall the key principles of how best to manage your finances • Identify which pitfalls to avoid Why take this course? The lessons of good financial management apply to everyone, regardless of their means, position, salary, or lifestyle. Whether you’re seeking to improve the bookkeeping practices of your business or you’re making a plan to manage your own money, this course will give you the insight you need in order to make sensible financial decisions. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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The Flow of Money(FE002) | Money is always on the move. Businesses and people are constantly trading goods and services with each other, driving an economy built on production and consumption. It can be hard to understand this fully if you’re struggling to keep track of the incomings and outgoings of your own busy bank account.But, with a better understanding of how money works, you might just be able to make it work for you. This course explains the economic principle of the “flow of money,” which is represented in a circular model of income and spending.By the end of this course, you’ll be able to:• Describe the basics of how the economy functions• Explain how the circular flow of money works• Recognize the difference between real flows and money flows• Define what “leakages” and “injections” areWhy take this course?This training is useful for business owners and managers. It will also help anyone who struggles to keep up with the complexity and the pace of the global economy. You don’t have to be an economist to understand the fundamentals of economics, and with a better grasp of those principles, you’ll find it easier to make informed decisions when it comes to your finances.15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 30/04/2025 |
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Key Financial Statements(FE003) | Don’t you just hate doing paperwork and filling out forms? But we all have to do it, at least once a year. Preparing financial documents like statements of income and expenditure can be a real chore, especially when you don’t feel confident in your understanding of what is expected. Let’s be honest, making sense of these things can be a struggle. If you’re someone who slips and stumbles when they address their balance sheet, then fear not! This course will show you that you don’t have to be a qualified accountant to understand the purpose of and the terminology used in key financial statements. By the end of this course, you’ll be able to: • Recall what the key financial statements are – for both businesses and individuals • Understand when you might need to produce these documents • Read and write financial statements Why take this course? The requirements for personal financial statements are very similar to those for businesses and other entities. We all have official documents that we need to file at certain times, some more than others. By taking this training you can reduce the pain that comes with having to compose and complete these statements. 15 mins | SCORM | Workbook | Glossary | 3.75 | 22/05/2024 | 28/05/2024 |
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The Importance of Cash Flow(FE004) | Ah, cash flow. A term you keep hearing from banks, politicians, and your accountant. It’s the same for businesses and individuals alike: if the cupboards are bare, then you’ve got a problem. In the corporate world, “cash flow” essentially means the fluctuations in the amount of money that an organization actually has. A cash flow statement might not tell the whole story of a company’s financial situation, but as a track record of income and expenditure, it is the most immediate measure of the health of the business at any given time. It’s important for business owners and managers to understand how to manage and how to analyze their cash flow, and this training will set you on the right path. By the end of this course, you’ll be able to: • Describe the difference between being profitable and having positive cash flow • Produce a cash flow statement which gives a proper account of your activities • Develop cash flow generation strategies Why take this course? Because cash flow is so important, it is vital that companies monitor their liquidity situation at all times and do everything they can to increase their cash flow. This course will help you to apply the principles of good cash flow management to your business operations. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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The Value of Budgeting(FE005) | From the annual federal budget to the scrawl you made on the back of a napkin last week to see if you could afford a new TV… everyone is familiar with what a budget is. But how many of us can claim that we always operate within our budget? Effective budgeting is the cornerstone of financial planning. Businesses of every size and shape, NPOs, government bodies, families, individuals – all of them need to live within their means, and this course is all about the value of budgeting. By the end of this course, you’ll be able to: • Recall the types of and functions of budgets • Structure a budget for your future operations • Control your spending to stay on target • Prepare for emergencies Why take this course? Budgeting might seem like one of those boring administrative tasks that no one likes doing. It gets in the way of your genius ideas and your creative vision, right? But the fact is, having a comprehensive and realistic budget in place can make the difference between a venture’s success or failure. This training is aimed at business owners and managers, but the lessons of budgeting sensibly apply to all walks of life. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Data Literacy(DA001) | There are around 7,000 spoken languages in the world right now. According to research, the average person speaks just 1.5 of them. How about you? You might speak English, Spanish, Chinese, or French. But do you speak data? Of course not. You can’t speak data, but you can be data literate. Data literacy is the ability to work with data, understand it, and turn it into information. And that’s important, because data can be an incredibly powerful tool. For any business it can mean the difference between success and failure. With so much focus placed on using data in the modern workplace, data literacy is a vital skill to possess. By the end of this course, you’ll be able to: • Define data literacy • Recognize the impacts of data illiteracy • Create and communicate data as information Why take this course? Anyone who handles data of any kind needs to know how to read, understand, use, and communicate it. This course will describe all you need to know about data literacy, explain how illiteracy can affect you, and show you how to create and communicate data more effectively. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 26/05/2024 |
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The Power of Big Data(DA002) | Data: there’s a lot of it about. And there’s more and more each day. It’s been estimated that the amount of data humans generated from the dawn of time to the year 2003, is now produced in just 2 days. That’s a lot of information. When we talk about data in those amounts, we call it big data. And big data can be powerful. Companies use big data to make important decisions and identify new opportunities. Imagine being able to analyze the shopping habits of users from an entire social media platform, or the web searches of a whole country’s population carried out over the course of a year. Well, with big data, you can. By the end of this course, you’ll be able to: • Identify big data sources • Describe the benefits of big data • Use big data to enhance your business Why take this course? Big data can be a powerful tool in the hands of key decision makers. So, if you’re involved in making choices that affect the business you work for, or even own, this course is for you. Take it to find out just how powerful big data can be, and how you can harness that power, too. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Visualizing Data(DA003) | We’ve all been there. You’re trying to explain something, but it’s just not getting across. No matter how hard you try, something’s been lost in translation. If only there were a simpler and more visual way to explain difficult subjects, y’know… like, that data set you’ve been working on? Well, maybe there is. Data isn’t always easy to understand. Often, it’s just lots of pretty meaningless-looking numbers. That can make the information you’re trying to share look boring and seem incomprehensible. So, it helps everyone if it can be visualized. Data visualization can make even the most abstract-looking strings of numbers visually appealing and easier to understand. By the end of this course, you’ll be able to: • Recognize ways to visualize data • Discuss the benefits of visualizing data • Create simple and effective data visualizations Why take this course? Anyone who works with data and needs to share their findings with others will benefit from taking this course. You’ll see how data can be visualized, what the benefits are, and learn how to create simple and effective data visualizations that everyone can understand. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Data Ownership(DA004) | Data is everywhere. For instance, it’s estimated the world’s leading search engine processes 70,000 search queries every second. That’s 5.8 billion searches every single day. While that’s a lot of data, it’s really just the tip of the iceberg. Everything we do generates data which is collected and stored. The people in charge of all that data, are data owners. A data owner is a senior member of any organization, who is responsible for a specific data set. They’re accountable for the quality of the data and have authority to make things happen to ensure it’s maintained. So, for example, if you want to use certain data, you’ll need permission from the data owner to access it. By the end of this course, you’ll be able to: • Define data ownership • Compare data owners and data stewards • Describe the responsibilities of data owners Why take this course? Every kind of organization will handle data of some kind, and a data owner will be accountable for it. So, it’s important to know what their responsibilities are. This course will help you understand what data ownership is, explain how a data owner differs from a data steward, and explore the responsibilities of data owners. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 26/05/2024 |
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Project Management Methodologies Part 1(PMA01) | Life is full of projects. Whether in your work or homelife, there’s always a task with a defined set of end goals that need completing. It might be a large-scale, multi-stakeholder deal for your company, or it could even be something as simple as cooking a meal or planning your next vacation. So, getting project management right is a must. In business, effective project management helps ensure success and maximize productivity. But achieving the ideal project management strategy can be challenging, and needs to be tailored to suit each project. Thankfully, there are methodologies to help you do this. But which one should you choose? By the end of this course, you’ll be able to: •Describe the principles of the Waterfall, Agile, Hybrid, and Scrum methodologies •Identify the pros and cons of each methodology •Identify and employ the most suitable methodology for your business Why take this course? Business success relies on effective project management, so having a range of methodologies to call on is vital to succeed as a project manager. Whether you’re new to the role, or a seasoned professional wanting to refresh, this course is for you. Over 2 parts, it will examine the most widely used methodologies, looking at their pros and cons, and the project styles they are most suited to. This course is part 1 of a 2-part set. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Project Management Methodologies Part 2(PMA02) | Life is all about managing projects. It might be a large-scale, multi-stakeholder deal for your company, or planning a house move or home improvements. Whatever the project, managing it effectively is vital. In business, effective project management helps ensure success and maximize productivity. But achieving the ideal project management strategy can be challenging, and needs to be tailored to suit your company’s needs. Thankfully, there are methodologies to help you do this. But which one should you choose? By the end of this course, you’ll be able to: • Describe the principles of the CPM, CCPM, IPM, PRiSM, and PRINCE2 methodologies • Identify the pros and cons of each methodology • Identify and employ the most suitable methodology for your business Why take this course? Business success relies on high-quality project management, so having a range of methodologies to call on is vital to succeed as a project manager. Whether you’re new to the role or a seasoned professional wanting to refresh, this course is for you. Over 2 parts, it will examine the most widely used methodologies, looking at their pros and cons, and the project styles they are most suited to, to help you decide which methods are most suited to your business. This course is part 2 of a 2-part set. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Activity and Resource Planning(PMA03) | The poet Robert Burns once wrote that even the best plans often go wrong. While this poem might be part of history now, the message from this isn’t. Plans, however well made, have the potential to fall apart if they’re not properly managed.In project management, making sure things run as smoothly as possible is essential for ensuring that goals are achieved. This requires careful consideration and the ability to “keep all the plates spinning.” Activity and resource planning forms a large part of that process.By the end of this course, you’ll be able to:• Identify the role of activity and resource planning within project management• Define the importance of effective activity and resource planning• Use techniques to create effective activity and resource plansWhy take this course?Whether you’re undertaking small or large-scale projects, creating accurate activity and resource plans helps you identify and mitigate problems to keep the process running smoothly. For new project managers and those wishing to refresh, this course can help you do that effectively. It will examine exactly what resource and activity planning involves and why it’s a crucial part of successful project management. It will also guide you through tried and tested methods and practices to help you successfully plan this crucial stage of your projects.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 22/04/2025 |
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Organizing and Motivating a Team(PMA04) | Project joy: the exciting feeling when a new project lands on your desk. You can probably already see how great it could be, but to get it there will take a lot of work. There are many things to consider when starting a new project. But first and foremost, it’s time to organize your team. To ensure that project goals are successfully achieved, you need the right team for the job. And once you have the right team members, keeping them motivated for the life cycle of the project is just as important. By the end of this course, you’ll be able to: • Identify the factors that need to be considered when organizing teams • Define effective techniques to help organize project teams • Use a variety of techniques to motivate teams • Identify the benefits and pitfalls of self-organized teams Why take this course? In project management, organizing, and then continuously motivating teams, could mean the difference between success and failure. So, getting it right from the beginning is key. If you’re a leader or project manager, this course is for you. It will examine effective ways to organize and motivate teams to ensure projects reach their goals. It will also look at how self-organized teams can help streamline tasks and achieve results when managed correctly. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Time Management in Projects(PMA05) | “There just aren’t enough hours in the day!” How many times have you heard that phrase? You’ve probably said it yourself, too. In work, and in life, effective time management can be a difficult nut to crack! But in project management, effectively controlling time ensures that projects stay on track and deadlines are successfully met. This makes it an essential skill and a crucial part of any project manager’s job. By the end of this course, you’ll be able to: • Define the importance of effective project time management • Identify the 6 steps involved in project time management • Use strategies to control time management within projects Why take this course? A project, by nature, will have a deadline. And achieving deadlines as well as goals will ultimately determine the success of a project. Not getting it right could be costly for your business and detrimental to future projects, so having the ability to control time management is vital. For new and seasoned project managers, this course will help you manage time more effectively. It will explain the importance of project time management, and examine the stages involved in its control. It will also give you some useful strategies to help you keep up with 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Developing a Budget (Cost Estimating)(PMA06) | Starting a car without any fuel in the gas tank is never a great idea, is it? Without gas, the engine can’t start, the car won’t move, and you’ll never get anywhere. Similarly, a project without a proper budget in place won’t go anywhere either. You need approved funding to get all the resources in place before you start your project on the road to success. After all, how many projects really get going for free? Stakeholders want to see every cent accounted for before they give their approval. Whether that’s in direct or indirect costs, or part of a risk contingency plan. But how can you plan for unknown costs and risks? This course is designed to show you how to deliver a thorough and accurate budget for your project. By the end of this course, you’ll be able to: •Recognize the importance of a project budget •Choose the estimation system that’s right for you •Describe the steps to building a comprehensive budget for your project Why take this course? Project managers and their teams across all industries will benefit from effective project budgeting. This course will help you to create a fully costed budget to get approval from stakeholders, and lead your project to success. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 27/05/2024 |
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Ensuring Customer Satisfaction(PMA07) | When you walk into a situation with high expectations, you’re likely to feel let down if you don’t get what you want. Customers expect to get what they pay for. Giving them anything less will affect the satisfaction they feel after interacting with your business. It’s never a good idea to leave your customers unsatisfied. After all, who knows how many potential customers will read a bad review? So, it’s important to set out a plan for ensuring customer satisfaction in your new project. By planning for positive customer experiences and putting ways of dealing with potential issues in place, you’re building a project with a plan to ensure all your customers leave feeling satisfied. By the end of this course, you will be able to: • Manage customer expectations • Recognize the importance of great product delivery • Describe great after-care techniques Why take this course? If you’re a project manager or leader who wants to enhance customer experience as part of a new or current project, then this is the course for you. Exceed shopper expectations when running your new project, and you’ll create loyal customers who keep coming back for more. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 27/05/2024 |
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Managing Project Risk(PMA08) | Everything is risky to a certain degree. From choosing a career, to starting an exciting new project, to buying an adventurous new flavor of ice cream, there’s always an element of risk involved. And doesn’t it feel great when that risk pays off? Pear and blue cheese ice cream, who knew? That’s not always the case, though. Taking big risks can leave you open to failure. So how do you know when to take a risk, and when to play it safe? When you manage project risk, and measure the likelihood and impact of possible outcomes, you can find out which risks are really worth taking. Learning to track risks, and monitoring the solutions put in place to counter them, will help you and your team make effective decisions. By the end of this course, you’ll be able to: • Create and assess a risk register • Determine the likelihood and impact of risks • Outline the benefits of regular reviews of risk Why take this course? This course is designed to help project managers and leaders put effective risk management measures in place. Heading a well-informed team that shares information on risks effectively, will help safeguard your project from pitfalls and failure. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Monitoring Progress(PMA09) | Have you set yourself a goal this year? Perhaps you want to run a marathon? Or learn a new language? Or maybe break the world record for the biggest cupcake? To reach your goals, you need to identify your starting point, and keep checking as you make progress. It’s going to take a lot of practice to beat the Georgetown Cupcake, though – it weighed more than 2,500 pounds! Most project managers are happy to let the cupcake record go, but do have their own goals to achieve. Monitoring the progress of your project will help you keep track of how far you’ve come, how close you are to achieving your goals, and whether you need to redistribute resources to keep things on track. By the end of this course, you’ll be able to: • Recognize the benefits of monitoring your project’s progress • Explain the use of data in monitoring and improving your project • Evaluate data to extract meaningful information Why take this course? If you’re managing a project, you’ll need to monitor its progress. If you don’t, you won’t know how far you’ve come, or how close you are to achieving your goals. Monitoring progress will help you make beneficial decisions for the future, manage resources properly, and keep track of important project milestones. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Producing Reports(PMA10) | Picture this. You’ve got a load of important information to take to a meeting with the project stakeholders. You’re ready to go and you’re confident you haven’t missed a thing. Problem is, some of the information is in your head and the rest is in handwritten notes. As soon as you sit down, your mind is a blank and the notes make no sense. Uh oh! If only you had a beautifully written and informative report to refer to instead. Using concise and informative reports to keep tabs on everything that’s going on with your project, will help you and project stakeholders see exactly how a project is progressing. And by learning to use those reports to aid decision-making, you might even get ahead. By the end of this course, you will be able to: • Select the right type of report for your project aims • Explain how to write effective reports • Use reports to make informed decisions Why take this course? Project managers in all industries can benefit from producing accurate and up-to-date reports. This course will help you select the right kind of report to use, explain how to write one, and even show you how to use reports to make informed decisions. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Building Trust and Respect(TWE05) | We’ve all taken part in those team-building exercises. You know the ones. Like catching your teammates when they fall backward, hoping that when it’s your turn you don’t get the guy from accounts that really doesn’t like you. They’re supposed to be fun and inclusive. In reality, they often end up being awkward and embarrassing. But they are aimed at building very important qualities within a team. Trust and respect are essential within teams. Without them, teams just won’t work. Trusting someone means that you know you can rely on them. Respecting someone means that you can rely on their ability and knowledge. Trust and respect go hand in hand. After all, you can’t really trust someone you don’t respect, right? By the end of this course, you’ll be able to: • Understand the importance of trust and respect • Identify the benefits of trust and respect • Build trust and respect within your team Why take this course? If you’re a manager, team leader, or member of a team, you need to be able to trust and respect those around you in order to meet goals effectively. This course will show you the importance of trust and respect within teams, how to build these qualities, and their benefits in the workplace. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Agile in Practice(PMM01) | Being agile means being quick, nimble, and flexible. It follows that the Agile project management methodology is geared for adaptability as well as efficiency. This system of working arose in the software industry in the early 2000s. When traditional linear workflows were restricting development, a new set of values and principles was proposed.Agile offers an iterative approach that not only allows room for experimentation, but encourages it as a fundamental part of the collaborative process. Agile is more about flexibility and speed than rigorous planning and protocol. Teams are generally self-organized and work in short, focused bursts to deliver project goals. This course will show you how the Agile methodology can help your projects succeed.By the end of this course, you’ll be able to:•Describe the core values of the Agile methodology•Explain the pros and cons of the Agile methodology•Outline a workflow based on Agile principlesWhy take this course?Every organization, team member, and project is different. Project managers must be equipped with the right tools to adapt to any given environment. The Agile methodology offers the benefits of freedom and adaptability. It’s ideally suited to environments like software development and IT, but has expanded into many industries in which teams need to collaborate closely, especially when projects need continued input from stakeholders throughout the process.15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 22/04/2025 |
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Kanban in Practice(PMM02) | Have you ever stopped to get your morning coffee when you’re in a major rush? Of course the coffee shop is busy. You have to wait in line to be served, and then wait again to get your order. Who wants that? If you put a project management system in place, you can reduce that waiting time. Kanban is a project management system that can help reduce response times between suppliers and customers. Translated from Japanese, “kanban” means “sign card.” Core to the system are the sign cards or kanbans that represent both the demand for a product and the work requirement of producing it. The Kanban system has been adopted by many companies in a variety of industries as a means of improving efficiency. By the end of this course, you’ll be able to: • Describe the core values of the Kanban methodology • Explain the pros and cons of the Kanban methodology • Outline a workflow based on Kanban principles • Build a Kanban board Why take this course? With a toolkit of project management methodologies at their disposal, project managers can choose which one is most suitable for their project. The Kanban methodology can help you to visualize work, limit work in progress, optimize flow, and identify areas for improvement. Use it well, and you can streamline your team’s work, avoid bottlenecks in production, and prevent the buildup of excess inventory. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Scrum in Practice(PMM03) | The Scrum project management methodology borrows its name from rugby, a sport in which team members huddle together for a “scrum.” Like the sport, this system requires the intense effort of a cross-functional team working across multiple phases, “passing the ball” from one to another. Scrum teams are 100% focused on a single project, working in short cycles called “sprints.” Teams are self-sufficient and without a project manager. A “Scrum Master” is responsible for facilitating work and conducting the scrum meetings or “ceremonies.” These include daily 15-minute scrums, and reviews which take place after each sprint. This course will show you how to implement the Scrum process to organize your projects and optimize teamwork. By the end of this course, you’ll be able to: • Describe the core principles of the Scrum methodology • Explain the pros and cons of the Scrum methodology • Outline a workflow based on the Scrum methodology Why take this course? Every project is different, and when it comes to project management, there are many different methodologies that can be used. With the Scrum method, while the “product owner” is responsible for the overall vision, the responsibility to self-organize and deliver the product on time falls on dedicated teams. If that sounds like a good fit for your projects, this training will explain how the Scrum method can help. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Waterfall in Practice(PMM04) | Ah, the 70s. The decade that gave us disco music, flares, and the Waterfall project management method. While it was formalized in the software industry, the Waterfall methodology builds on long-established principles from traditional industries like manufacturing and construction. It follows a sequential process: each project is divided into stages, and each stage must be completed before the next one can start. It relies on thorough planning from the start and extensive documentation at every stage of the process. Project managers are offered a clear system of working, in which team members and stakeholders can see progress easily. This means tracking and reporting are straightforward. This course will show you how you can use the Waterfall methodology to deliver project goals more efficiently. By the end of this course, you’ll be able to: • Describe the core principles of the Waterfall methodology • Explain the pros and cons of the Waterfall methodology • Outline the 6 stages of the Waterfall model Why take this course? Every organization, team member, and project is different. Project managers must be equipped with the right tools to adapt to any given environment. The Waterfall methodology works especially well for projects with fixed requirements and whenever processes are predictable and well-rehearsed. Use it wisely, and you can save time and money. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Choosing the Right Project Methodology(PMM05) | Every project manager is faced with important strategic decisions. When it comes to organizing team members, devising sensible workflows and procedures, and delivering results on time and on target, you have to strike a balance. Do you take a more active role in the process, or do you dictate the project requirements and then delegate to your team? No 2 projects are the same. Each requires its own approach. Some approaches to project management have been formalized into methodologies which are used extensively in business. This course will show you how different methodologies can be implemented to manage different projects, and how you can customize these approaches to meet your needs. By the end of this course, you’ll be able to: • Explain why different styles of project management are appropriate in different situations • Summarize the pros and cons of the most popular project management methodologies • Describe how multiple methodologies can be adapted and combined Why take this course? Managing projects is all about crafting processes which work best for a particular project. If a project manager is equipped with the right tools, and is able to implement or combine different methodologies, they can be more effective in their role. This training offers guidance on which methods are most suitable in different scenarios. With the right system in place, you can maximize your efficiency. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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The 5 Cs of Report Writing(DA005) | Badly written reports can be very frustrating. They can hold up meetings, deliver the wrong information, and lead to some poor business decisions. All this can be avoided by following the 5 Cs of report writing. For reports that can help your team in any situation, make sure each one you write is clear, concise, complete, consistent, and courteous. Well-written reports are worth their weight in gold. Whether they’re designed to be read in meetings or alone, reports need to convey information in a way that’s easy to read and understand. With effective reporting skills, you and your colleagues can make informed decisions that move your business forward. By the end of this course, you’ll be able to: • Identify the 5 Cs of report writing • Recognize the importance of good report writing techniques • Implement the 5 Cs in your report writing Why take this course? Anyone who writes reports will benefit from using the 5 Cs. This course will help you understand what they are, recognize why good report writing practice is important, and show you how to use those 5 Cs to write effective and easy-to-use reports. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Developing Research Skills(DA006) | Have you ever presented something as a fact, when in reality it might have been fiction? Writing an effective report relies on ensuring that everything you include is correct, no matter how well you know the subject. To make sure you get your facts right, you need to do your research. Good research isn’t just about collecting as much data as you can. You also need to be able to recognize which sources are reliable, and which are less trustworthy. Poor information gathering or presentation might mean you present incorrect information and could affect your credibility. So, it’s important to develop your research skills to ensure you’re increasing your knowledge and communicating new facts to your colleagues effectively. By the end of this course, you’ll be able to: • Recognize reliable sources • Gather and select useful information • Organize and present your findings effectively Why take this course? This course is aimed at anyone who needs to write reports and might need to refresh their research skills. It will help you plan a clear course of action for your research, gather relevant information, and show your findings in a well-organized document or presentation. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 27/05/2024 |
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The Basics of Business Writing(DA007) | All professional writing needs to meet a certain standard. No one wants to read a badly written story or report. If the content doesn’t make sense and the sentences are grammatically incorrect, the readers will quickly give up reading it, and its message will be lost. This is also true of business writing. You don’t need to write an award-winning novel every time you send a memo. But learning to write well will help you in all aspects of your job. From sending perfectly pitched letters and emails, to writing clear reports that will influence important business decisions, increasing your skills in written communication can make your working life a whole lot easier. This course will show you how. By the end of this course, you’ll be able to: • Use good techniques in internal business correspondence • Apply effective writing techniques in letters and emails • Improve your written communication skills in reports Who should take this course? Everyone can benefit from improved business-writing skills. This course will provide you with useful tips to improve your written communication skills, teach you how to plan and edit your writing, and help you apply these techniques to all areas of your work. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 28/05/2024 |
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The Stages of Report Writing: Investigating, Planning, Writing and Revising(DA008) | When you’re part of a team that makes important decisions or presents vital information, the ability to create a well-written report is essential. But where do you start? And, when you’re writing a report, how can you be sure it’s useful and effective? You won’t get the best results if you just sit down and start writing. With a bit of planning and organization, you can write reports that help keep your team members well informed, as well as help them make great business decisions. This course will show you the stages of writing clear and concise reports, and how to apply them to your writing. By the end of this course, you’ll be able to: • Identify ways to investigate your report effectively • Choose the best planning technique for your report • Apply effective report writing techniques • Recognize the importance of revising your reports Who should take this course? Everyone who writes reports will benefit from improving their report writing skills. This course provides an in-depth look at each stage of report writing, providing easy-to-follow steps that can be applied across all industries, at all levels. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 28/05/2024 |
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Report Writing: The Power of Visuals(DA009) | Have you ever read a report and realized at the end that you didn’t quite understand the points it was trying to make? Maybe you read it through one more time, and still found it difficult. It may have been because the concept you were trying to understand needed to be presented in a different way. After all, a picture is worth a thousand words. Using visual aids can help your readers understand difficult information more easily. When you emphasize and illustrate your points with relevant figures and visual aids, you’re giving the reader additional context, different ways to digest complex information, and a more accessible route to comparing data. By the end of this course, you’ll be able to: • Recognize the importance of visual elements in reports • Select relevant visual aids • Organize visual elements in reports effectively Who should take this course? Everyone who writes reports will benefit from this course. It’ll help you understand why reports need visual elements, how to research and select the most relevant ones, and how to put visual elements into your reports effectively. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Developing Your Marketing Strategy(MSA01) | For any business, having a great product or service is the 1st step. But to make that great product work, it has to be backed up by some equally great marketing to make it sell. Attracting consumers can be a huge challenge. The best way to ensure you overcome that challenge, and meet or surpass your targets, is to develop an effective marketing strategy. While having a catchy slogan, a beautiful website, and a strong social media presence is a good start, an effective marketing strategy doesn’t stop there. It needs to be able to grow and scale with the business. Luckily, there are some great methods you can use to help develop your strategy. By the end of this course, you’ll be able to: • Identify what makes an effective marketing strategy • Explain ways to make your marketing strategy scalable • Create an effective marketing strategy Why take this course? Whether you’re a business leader or a marketing executive, getting your strategy right could make or break the products you’re marketing. This course will help you identify what an effective marketing strategy looks like, explain how to ensure your strategy is scalable, and help you develop your own marketing strategy. 15 mins | SCORM | Development Plan | 3.75 | 22/05/2024 | 27/05/2024 |
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Planning Campaigns(MSA02) | If you were asked to think of a great marketing campaign, you’d probably be able to recall some classic, big-brand TV advertising campaigns. Whether they were funny, emotive, or just plain creative, they helped their target audience connect with the brand. Clever advertising is just the end product, though. Behind it sits a crucial element: campaign planning. In most organizations, marketing campaigns are not only vital for customer and sales growth, they also play an important role in building brand awareness. And, to ensure any marketing campaign hits the mark, effective and solid plans are essential. By the end of this course, you’ll be able to: • Define the 8 main types of campaign planning • Identify the stages of an effective campaign plan • Describe the benefits of documenting campaign planning • Develop a successful campaign plan Why take this course? Whether you’re new to marketing, or a seasoned executive or leader wanting to refresh, this course can help. It will explain the benefits of having solid campaign plans and what an effective plan needs to include. And, by examining some tried-and-tested techniques, it will help you plan your future campaigns. 15 mins | SCORM | Development Plan | 3.75 | 22/05/2024 | 28/05/2024 |
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SEO and PPC(MSA03) | The internet’s amazing, right? All the knowledge in existence is available at the touch of a button, and on devices that fit into the palm of your hand! But besides being the world’s most comprehensive encyclopedia, when used correctly, the internet’s also a marketing superpower! In this digital age, a business website is a must-have. But to make any website really work as a marketing tool, you need to choose, and implement, the right strategy for letting people know that it’s there. Two of the most effective methods of doing this are Search Engine Optimization (SEO) and Pay Per Click (PPC) advertising. By the end of this course, you’ll be able to: • Compare SEO and PPC • Recognize the benefits of SEO and PPC • Identify the most suitable method for your marketing • Plan an SEO or PPC strategy Why take this course? Having an on-point strategy for boosting internet traffic is an absolute must in modern marketing. If you’re a leader, senior manager, or marketing executive, this course can help. It’ll explain 2 of the most popular methods for driving web traffic, and how to use them. And, by following the steps in this course, you’ll be able to effectively plan SEO and PPC strategies as part of your overall marketing strategy. 15 mins | SCORM | Development Plan | 3.75 | 22/05/2024 | 28/05/2024 |
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Digital Marketing: LinkedIn and Social Media(MSA04) | Social media is everywhere. Research shows that over half of the earth’s population now uses some form of social media. Did you know, in an average internet minute, Facebook has 973,000 logins? And LinkedIn has over 660 million users in total? With numbers like that, it’s easy to see how social media has become an important tool for digital marketing. Social media marketing (SMM) isn’t just about getting people to click through to your website using a catchy ad, though. It’s about designing and creating targeted content, tailored to each platform, to drive engagement, grow a following, and encourage sharing. By the end of this course, you’ll be able to: • Recognize the marketing benefits of LinkedIn & social media • Identify the most suitable platforms for your business • Create and implement LinkedIn & SMM plans Why take this course? Whether you’re a business leader, or a marketing executive or manager, understanding how to use social media for marketing is essential. This course will describe the benefits of social media marketing, and examine the most popular platforms, to help you decide which ones are right for your business. And, by following the advice in this course, you’ll be able to build an effective social media marketing plan, too. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 27/05/2024 |
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Customer Insights and Analysis(MSA05) | Have you ever wished you could travel to the future, so you can plan ahead? Knowing what’s around the corner would be really useful for keeping everything on track, right? Unfortunately, seeing the future isn’t possible. But, in business and marketing, you do have the next best thing: customer insights. Customer insights, also known as consumer insights, are gained by analyzing data. They provide clues about consumer behavior patterns, or market trends. Interpreting these clues enables you to predict, and shape, the future. You can use them to decide on the best ways to connect with your target audience, and to achieve the results you want. By the end of this course, you’ll be able to: • Define the value and benefits of customer insights in planning marketing strategies • Collect, read, and analyze a wide range of data • Plan your customer insight & analysis strategy Why take this course? Business is fast-paced. Keeping up with consumer behavior, and trends, is the only way to survive. If you’re a senior leader in marketing, a marketing manager, or a marketing executive, the ability to analyze and interpret customer insights is essential. This course will help you understand the importance of effective analysis and show you how to collect meaningful data. And, by using the advice in this course, you’ll be able to plan your strategy in order to make customer insights and analysis work for you. 15 mins | SCORM | Development Plan | 3.75 | 22/05/2024 | 26/05/2024 |
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Digital Optimization(MSA06) | It’s a fast-paced world, right? Business is done 24/7, 365 days a year, to meet consumer demand. And failing to keep pace can see companies being swallowed up by their competitors. Because businesses are always open, marketing needs to keep up the pace, too. Thankfully, progress in technology has provided tools to help streamline activities, boost efficiency, and stay ahead of the game. Digital optimization is about using digital technology to improve the ways in which things are done. In marketing, effective digital optimization helps ensure the right markets are targeted, at the right time, and in the right way. Get it right, and you’ll enhance the success of your campaigns, as well as the efficiency of your whole marketing strategy. By the end of this course, you’ll be able to: • Explain the processes, and scope, of digital optimization • Recall the benefits of digital optimization and multichannel marketing • Identify opportunities for digital optimization in your processes • Develop a digital optimization strategy to improve your marketing operations Why take this course? For leaders or marketing executives, understanding digital optimization, and identifying where and how to use it, is vital. This course explains what digital optimization is, and lays out its business benefits. By using the processes and methods in this course, you’ll be able to utilize digital optimization to streamline your marketing strategy. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 27/05/2024 |
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Content Marketing(MSA07) | Think about your favorite book, magazine, or TV show. Why do you like it so much? It’s likely your answer will be, “Because it makes me feel good, and I feel connected to it.” That’s because its content successfully “speaks” to its target audience: you. Content marketing works in the same way. Traditional marketing methods aimed to achieve one thing: sell, sell, sell! But modern methods focus on building brand identity, connecting with customers on a personal level, and helping them solve problems. Get these 3 things right by using effective content marketing, and you’ll build customer loyalty and trust. By the end of this course, you’ll be able to: • Identify the benefits of effective content marketing • Recognize the types of content that will be effective as a marketing tool • Create and manage content to fit your marketing strategy Why take this course? Whether you’re a marketing manager, marketing executive,or a senior leader, this course can help you build your brand’s voice through the content you share. It will explore what’s meant by content marketing, and show you the benefits of effective content marketing. And, by using the advice in this course, you’ll be able to create effective content marketing that complements your overall marketing strategy. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 26/05/2024 |
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Email Marketing(MSA08) | Technology continually brings us new ways to communicate, so using emails for marketing might sound like yesterday’s news. But recent studies show that email marketing is now more effective than ever! In fact, when it’s done correctly, it’s the most effective marketing channel. On average, every $1 spent on email marketing gets a $51 return. So it’s worth the investment. Effective email marketing helps businesses connect with their customers, develop strong client relationships, convert prospects, and turn one-time purchasers into regular buyers. And the best thing about email marketing is that the whole process can be automated. By the end of this course, you’ll be able to: • Recognize the benefits of email marketing • Produce an effective email marketing strategy • Design and test email marketing campaigns • Create targeted and effective email marketing using automation software and analytics Why take this course? To successfully market your brand, you need to have every base covered. If you work in marketing at any level, then this course can help. It will investigate the benefits of marketing by email, as well as useful approaches, and tools, to help enhance your email marketing. And by using the tips in this course, you’ll be able to create an effective email marketing strategy that suits the business’s needs. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 27/05/2024 |
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Influencer and Affiliate Marketing(MSA09) | In marketing, the ultimate goal is to influence consumers. Whether it’s building brand identity, selling products or services, or introducing new concepts or trends, marketing is all about influencing your targets. Successful marketing connects consumers with brands by presenting something that’s attractive to them. One of the most effective ways to do that, is through influencer and affiliate marketing. Affiliate marketing gives a brand a personality, and, importantly, a face. Using influencers can take that to the next level, because it gives the brand a recognizable face. While using global celebrities to market brands isn’t a new idea, the social media boom has created a new type of celebrities with huge followings and the power to influence consumers. By the end of this course, you’ll be able to: • Recognize the benefits of influencer and affiliate marketing • Identify influencers that match your brand • Create an effective influencer/affiliate marketing plan Why take this course? As a senior leader, marketing executive, or marketing manager, you know what you want your brand to say. This course will explore the business benefits of using 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Viral Marketing(MSA10) | “It’s gone viral!” You’ve probably heard that phrase before. And, if you use social media, you’ve likely seen viral content, too. Funny videos, catchy songs, and internet pranks shared repeatedly. They attract huge audiences across the globe. The reason they’re so popular is simple. They’re honest, emotive, and relatable. But whether they’re humorous or heartfelt, they strike a chord with mass audiences, not just specific targets. Viral marketing works in the same way. It’s essentially traditional “word-of-mouth” marketing, but with a modern twist: the addition of tech to spread the word further. Going viral can be a huge boost for brand marketing, because creating content can be cheaper than traditional methods, it offers businesses a global reach, and, if it works, can bring massive returns. But to work, viral marketing relies on people connecting with, and sharing, your content. By the end of this course, you’ll be able to: • Recognize the benefits and limitations of viral marketing • Identify opportunities for viral marketing campaigns • Create and launch a viral campaign, as part of your marketing strategy Why take this course? If you’re a senior leader in marketing, a marketing manager, or a marketing executive, this course can help you with viral marketing. It’ll explain what viral marketing is, and how to identify opportunities and avoid pitfalls when creating content. By using the tips in this course, you’ll be able to create campaigns with the potential to send brands into viral overdrive. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Vulnerable Customers and Finance(FE006) | When a consumer is in vulnerable circumstances, it can compromise their ability to make wise and informed financial decisions. Businesses need to be conscious of this, especially those businesses which provide financial products or services. They need to ensure that customers are not excluded by way of accessibility or disadvantage, and they also need to ensure that vulnerable customers are treated fairly.If you make the effort to understand the needs of all your customers, you can empower even the most vulnerable to represent their own interests, and protect them from potential harm.By the end of this course, you’ll be able to:• Categorize different types of vulnerable customers• Value the importance of protecting vulnerable customers• Devise and implement a strategy for protecting vulnerable customersWhy take this course?This course will help team leaders, managers, and business owners to examine their policy – or develop a new policy – for dealing with vulnerable customers. This should include training staff to recognize and respond to a range of characteristics of vulnerability. As a result, they’ll take vulnerable consumers into account at all stages of product and service design.10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/08/2024 |
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Financial Risk Management(FE007) | Different businesses are affected by different financial risks at different times. If they aren’t prepared to face these risks, they could be exposed to cash flow problems. The ultimate financial risk is that the business can fail. Definitely something that you’ll need to avoid, then. This course is all about financial risk management. It offers guidance to managers on how to identify and analyze risks that might threaten the financial health of the business, and how to develop a strategy for dealing with them. Consider it time well spent as you mitigate those risks. By the end of this course, you’ll be able to: • Categorize different types of financial risk • Identify and assess financial risks to your business • Create a financial risk management plan Why take this course? Quite simply, you can’t sustain a business with a long-term negative cash flow. Business managers must be aware of factors which could have a negative impact on their cash flow, and they need to have a plan for how to respond. Anticipating risks can help you mitigate them (or even avoid them), and an effective risk management plan can help steer you on the path to success. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 27/05/2024 |
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The Basics of Accounting(FE008) | Although most businesses use professional accountants to prepare their annual accounts and handle all the tax filings, this doesn’t mean that business owners and managers can give up all responsibility for keeping the books in order. An effective bookkeeping system can help you avoid cash flow problems, ensure compliance with tax and business regulations, and make better financial decisions. But where do you start? Even the basics of accounting can seem confusing at first. This course will guide you toward an appreciation for some of the key terminology, and then the numbers will start to make sense. By the end of this course, you’ll be able to: • Differentiate between the methods of cash basis accounting and accrual accounting • Organize your accounts by type – Assets, Liabilities, Equity, Revenues, and Expenses • Explain the principle of double-entry bookkeeping • Describe the purpose of the key financial statements – the income statement, the balance sheet, and the cash flow statement Why take this course? Not every business can afford to hire a bookkeeper, and not every business needs to. Many small business owners organize and record all the financial transactions themselves (usually with the help of accounting software). It is important for all business owners and managers to understand the fundamentals of accounting, and appreciate what it takes to make the books balance. 20 mins | SCORM | Workbook | 5.00 | 22/05/2024 | 28/05/2024 |
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Financial Ratios(FE009) | So, you can just about understand your accountant’s explanation of what your “profit margin” means – but do you start to feel bewildered when they talk about the “debt-to-equity ratio” of your business? It’s easy to get lost in the numbers, but if you’re a manager in any business, you need to learn how common financial ratios are applied to gain insights from the financial reports and annual statements that land on your desk. This course will explain 7 of the most important financial ratios, and what they tell you about the performance of your business. Equipped with these analytical tools, you’ll be able to derive crucial information by examining your financial records – and when you start to make sense of the numbers, you can make better business decisions. By the end of this course, you’ll be able to: • Demonstrate the equations for 7 common financial ratios • Evaluate your corporate financial statements by applying financial ratios • Describe the implications of key financial ratios regarding the financial health of a business Why take this course? As a first-time manager or experienced manager, understanding the financial reports and corporate financial statements your business or department generates is essential to making informed and sensible financial choices. This course illustrates how to apply key financial ratios to the raw data in order to ascertain the financial health of a business, helping you identify areas in need of improvement. 15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 27/05/2024 |
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Financial KPIs - Measuring Performance(FE010) | It might not be their favorite part of the job, but every business owner, manager, and team leader needs to monitor the financial performance of their business or department. Immediate assessments can be made using Key Performance Indicators (or KPIs). A financial KPI is a measurable value that provides an insight into a business’s finances with regard to sales, expenses, profit, cash flow, or any other metric. Making sense of financial statements and reports can seem difficult at first, but once you’re familiar with financial KPIs and how to apply financial ratios to the raw data, you’ll find it much easier to track the performance of your business or department. This course will explain how some of the most important financial KPIs are calculated, and what the results can tell you about the business’s profitability, solvency, efficiency, and valuation. By the end of this course, you’ll be able to: • Demonstrate the equations for some common financial KPIs • Measure business performance by using financial KPIs • Evaluate your corporate financial statements using financial KPIs Why take this course? Running any business or department involves some number crunching. You need to understand the basics of accounting to keep your books in order and to analyze financial statements and reports. When you know how to use financial KPIs, you’ll be better equipped to monitor the financial health and performance of your company, division, or team – and determine whether you’re on the right track. 20 mins | SCORM | Workbook | 5.00 | 22/05/2024 | 27/05/2024 |
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Introduction to Business Emergency Preparedness Planning(BC001) | Do you ever feel the business world is like Groundhog Day? Routines going round, and round, day in, day out. While this can get a little tedious, it’s comforting to know what’s around the next corner. But what would happen if an emergency event occurred that wasn’t in the business plan? Although it might seem gloomy to think about disasters and incidents that could disrupt your business, it is necessary. It makes sense to plan what you’ll do and how you’ll cope. Keeping business moving in this fast-paced world is a must for success. And a business emergency preparedness plan can help stop any unexpected events causing you big problems. That’s why planning it is crucial. By the end of this course, you’ll be able to: • Define business emergency preparedness planning • Explain the importance of business emergency preparedness planning for business continuity • Recognize the types of emergencies your business may face Why take this course? If you’re a business leader, this course is for you. It’ll help you recognize what business emergency preparedness planning involves, and why it’s so vital to the smooth running and safety of your business. And, by using the advice in this course, you’ll be able to identify what emergencies to plan for. 15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 28/05/2024 |
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Developing a Contingency Plan(BC002) | Ah, an unexpected event! The Achilles heel of business plans. It could be anything from a fire or flood, to a break-in or even a cyberattack. But whatever it is, it has the power to wreak havoc on even the best business plans, and cause damage all round, too. In business, any event that causes serious damage or disruption could spell disaster – financial or physical losses, and damaged reputations. But you can guard against these problems with a good contingency plan. Contingency planning is like your business’s safety blanket. If something goes wrong, a good plan could be the difference between triumph and disaster. By the end of this course, you’ll be able to: • Recognize the need for a contingency plan • Define what makes a good contingency plan • Identify the steps needed to develop your own contingency plan Why take this course? For business leaders, this course will demonstrate why having a good contingency plan is vital. In addition, it’ll explain what makes a contingency plan good. And by using the steps laid out in this course, you’ll be able to develop your own watertight contingency plan to make sure your business stays afloat, whatever happens. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 27/05/2024 |
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Managing Business Resilience(BC003) | Has anyone ever told you to “breathe and count to 10” when a difficult situation that needs you to stay strong and keep a level head comes along? Although it can feel like an impossibility at work sometimes, it’s actually great advice for businesses. Because being resilient in the face of problems will help any organization rise to challenges and thrive. Business resilience is about planning and managing every process so you can identify and reduce risks that threaten your organization. Luckily there are some tried and tested techniques to help you get business resilience management right, so you’ll be ready for anything. By the end of this course, you’ll be able to: • Identify the key features of business resilience planning and management • Recognize the importance of business resilience management for modern business • Use strategies and techniques to manage business resilience in your workplace Why take this course? If you’re a business leader, it’s your job to keep calm and carry on when faced with a crisis, to make sure your company isn’t damaged. This course will demonstrate what’s involved in business resilience management, and why it’s important. And by using the strategies in this course, you’ll be able to create and implement a successful business resilience plan. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Dealing With Business Continuity and Disaster Recovery(BC004) | Nobody likes thinking about disasters. The potential for damage and destruction puts a real downer on your day. But in business, having a watertight plan for what you need to do in the event of a disaster is vital for keeping your business moving, whatever you’re faced with. So, how do you know you’ll be able to activate that plan if the worst does happen? Well, the answer lies in careful planning! Business continuity planning includes disaster recovery plans. You need to know who’ll be in charge, and how you’ll make sure things run smoothly in practice, not just on paper, if disaster strikes. By the end of this course, you’ll be able to: • Define business continuity and disaster recovery and explain how they’re linked • Identify the people in your company who are best equipped to form your disaster response team • Prepare strategies for managing disaster recovery Why take this course? If you’re a business leader, you need the ability to deal with disaster recovery. This course looks at putting business continuity into practice in the event of a disaster. And, by using the advice in this course, you’ll be able to identify those in your team who’ll likely cope best in a crisis, and use strategies to prepare yourself, just in case the worst happens. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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The Incident Manager's Tool Kit(BC005) | Have you ever had a crisis of confidence during an incident? You know, when everyone’s looking at you hopefully, waiting for you to think of a solution to a problem? You’re supposed to say something strong and reassuring, but you’re just not sure what to do. It’s uncomfortable at best. But, at worst, it could leave you, and everyone else, in a panic, and your recovery plans in disarray. No matter how confident you are in your job, it is difficult to navigate incidents, because everyone’s suddenly thrown right out of their comfort zone. So, you need to develop and practice a range of skills, steps, and techniques, to make sure everything’s handled as smoothly as possible. This course will show you how. By the end of this course, you’ll be able to: • Define the essential skills needed for successful incident management • Recognize the steps of incident management • Adopt strategies and advice to improve your incident management effectiveness Why take this course? If you’re a business leader, incident management needs to be a big part of your leadership tool kit. This course will explore the skills you’ll need, and the steps to take, to manage incidents effectively. And by using the tips and strategies in this course, you’ll be able to improve your incident management skills, to help ensure you manage future incidents successfully. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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The Marketing Funnel - From the Top to the Bottom(MSM01) | You know that saying, “Cast your net wide”? Well, that’s the best way to begin a marketing campaign. When you start building consumer relationships, you invite as many people as possible to view your product. But, as with fishing, not everyone is going to bite. That’s where the marketing funnel comes in. The marketing funnel is a great tool for helping you visualize your customer’s journey from first interest to final purchase. It helps you and your marketing team understand why some customers remain engaged throughout the whole buying process, and others don’t. Using marketing funnels effectively will help you target relevant buyers, nurture customers, and build loyalties. By the end of this course, you’ll be able to: • Identify the key stages of the marketing funnel • Recognize the benefits and limitations of the marketing funnel in the digital age • Create your own funnel to fit your marketing strategy Why take this course? Whether you’re a marketing manager, marketing executive, or a senior leader, this course can help you create a strong marketing strategy. You’ll explore the key stages of the marketing funnel, and recognize the pros and cons of using this tool within changing digital markets. You’ll also be able to create your own funnel to fit your company’s marketing goals. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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The Power of Pillar Pages(MSM02) | In ancient Greece and Egypt, things were built to last. Many of their monuments are still standing, despite being thousands of years old. The foundations of a business website should be just as strong. In the modern world, it’s all too easy for a website to disappear into the depths of search-engine rankings. One of the simplest ways to avoid this, is through pillar pages. You can use pillar pages to give a clear overview of a website, while also providing links to related content. Good pillar pages can help people navigate the company website easily, encourage users to engage with the business you work for, and boost search-engine rankings. This course will show you how. By the end of this course, you’ll be able to: ● Recognize the benefits to user experience that pillar pages offer ● Identify how pillar pages can promote the company’s digital rankings ● Create and manage your own pillar pages Why take this course? If you’re a marketing manager, marketing executive, or a senior leader, this course can help. You’ll learn about the benefits of pillar pages and discover how to boost your search engine rankings. You’ll also learn to create and manage your own pillar pages to help users interact with the company you work for online. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Campaign Management(MSM03) | Marketing campaigns are complicated. Do you choose the social-media route or do a viral video? Maybe you need to go to a trade show, and run a print campaign. With so many moving parts, it’s easy to lose track of what’s going on, and harder to see what’s working and what’s not. Good campaign management decides whether your campaign is a success. Even with a huge budget and a great idea, your marketing campaign still needs effective planning, implementation, and monitoring to keep it on track. Good campaign management can help you organize complex operations, target customers, and reach your business goals. By the end of this course, you’ll be able to: • Identify the benefits of effective campaign management • Recognize the tools and skills needed to execute a successful campaign • Perform the necessary steps to build an overview of your campaign Why take this course? Whether you’re a marketing executive, marketing manager, or senior leader, this course can help you steer your campaign successfully. It’ll help you recognize the benefits of campaign management and the tools you’ll need. You’ll also see how to take steps to build a clear overview of your next campaign. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 26/05/2024 |
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Inbound vs. Outbound Marketing(MSM04) | Think about the last product you discovered that made you smile. Maybe it was something you ate because your friend recommended it, or a song suggested to you on a music streaming website. It probably wasn’t something you heard about from a cold caller. Products and services don’t always require in-your-face advertising, but how do you choose the right approach? Marketing teams need to know the benefits of both outbound and inbound marketing tactics. In today’s digital world, buyers have more say in how they want to be sold to and often prefer inbound techniques to outbound methods. This course will show you how to put yourself in your customers’ shoes and choose the best marketing approach for their needs. By the end of this course, you’ll be able to: • List the benefits of inbound and outbound marketing techniques • Recognize the limitations of outbound marketing in the digital world • Create strategies to introduce a more human and helpful inbound approach to marketing Why take this course? This course will help marketing executives, marketing managers, and senior leaders see the benefits in both techniques. It’ll help you identify the limitations that outbound marketing can face in the digital world and create strategies to promote a more holistic inbound approach. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Creating High-Value Content(MSM05) | Catching someone’s attention is tricky. Sometimes, it’s easier to press delete than open that marketing email. In an ideal world, customers would look forward to engaging with your marketing. They’d want to stay in touch, read, share, and interact with all your brand has to offer. Luckily, with content marketing, you can make that goal a reality. Content marketing is relevant and consistent marketing that adds value to your customers’ lives. Effective inbound content marketing can help your campaign increase sales, build brand awareness, and boost audience engagement. You’ll need a great content marketing strategy, and this course will show you how to create one. By the end of this course, you’ll be able to: • Identify the benefits of content marketing • Recognize how high-value content engages customers • Create your own content marketing strategy Why take this course? Content marketing is a great way to reach out to customers. Whether you’re a marketing executive, marketing manager, or a senior leader, this course is ideal. You’ll explore the benefits of content marketing, discover how valuable content can boost customer interaction, and learn how to create your own content marketing strategy. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 26/05/2024 |
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Content Management Systems(MSM06) | Wouldn’t it be great if you had a technical wizard on your marketing team? You know the sort. The genius who could whip up a website and code your campaign to victory in no time. Unfortunately, we’re not all gifted with technical know-how. Luckily, content management systems can help. A content management system, or CMS, is software that helps you create, manage, and modify content on a website without needing lots of technical understanding. Content management systems can help you create a professional and flexible website that anyone on the team can edit. Instead of you getting bogged down in coding and complicated HTML, the CMS frees up your time. So you focus on promoting your marketing campaign. By the end of this course, you’ll be able to: • Recognize the benefits of a CMS • Identify how a CMS can impact your marketing campaign • Choose a CMS that works for you Why take this course? Every good marketing campaign needs a good website. If you don't have the staff, budget, or technical expertise to create one, a CMS can help. In this course, you’ll explore the benefits of a CMS and how one can help your campaign. You’ll also learn how to choose a CMS system that fits with your marketing strategy. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 26/05/2024 |
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Content Communities(MSM07) | If you’re a marketing executive or manager, you’ll be familiar with the phrase “Content is king.” You’ll also be familiar with the latest trends when it comes to online communities. Brands are eager to get their content seen on big social media platforms, but this is no easy task. One way that businesses can generate traffic and engagement is by building content communities, and that’s what this course is all about. Businesses can enjoy numerous advantages from establishing a strong content community online. It can turn your customers into brand ambassadors, and can help you conduct research and gain feedback about your products and services. It’s a strategy that must be implemented carefully, though – especially when it comes to curating content for your community to promote. By the end of this course, you’ll be able to: • Describe why content communities have become an important aspect of marketing • Compare the benefits of different platforms with regard to reaching your target audience • Formulate a strategy to grow your online community Why take this course? Content may be king, but even if you publish great content on your website or social media channels, you can’t expect it to reach a wide audience without a little push. You could hire an influencer to endorse your product or business – if you’ve got the budget for that. Or you could pay to promote your posts. Another way to extend your reach is to create an online community across multiple social media platforms, and engage that audience with content they’ll want to share and promote. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 26/05/2024 |
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AI-Powered Copy(MSM08) | Imagine this scenario: a brilliant copywriter sits down to compose a synopsis for a training course. They type a quick 30-word description of what the training needs to cover. Then they click a button – and hey presto, their computer generates a 500-word document..It might not have advanced to the highest levels of sophistication – yet – but this is pretty much how AI copywriting software works… and that’s what this course is all about. Was it written by a human or a robot? Well, that would be telling. AI-powered copy is already a part of the media landscape – from landing pages to blog posts, and from press releases to digital ads. It’s time to find out how AI copywriting tools work, and how they can be useful to you and your organization.By the end of this course, you’ll be able to:• Describe the benefits of using AI-powered copywriting tools to help create content• Debate the limitations of AI-powered copywriting tools• Question which AI-powered copywriting tool would be suitable for your needsWhy take this course?AI-powered copywriting tools might not be sophisticated enough to produce extended pieces of flawless content, but they do have much to offer. If marketing executives and managers (and the copywriters working for them) are smart about using these new tools, they stand to benefit in terms of time saved and inspiration gained.10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 22/04/2025 |
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The Power of User-Generated Content(MSM09) | When you take a picture showing off a prized possession like a new car, a handbag, a pair of shoes – whatever it might be – and you share that image online, what you’re doing is publishing “user-generated content” (UGC). Content like this is highly valuable to businesses and brands, especially considering they don’t generally have to pay for it! This course is all about UGC. We’ll explore the different forms it takes – from public reviews to posts on social-media profiles – and we’ll discover how marketers can best take advantage of UGC to increase brand awareness and customer engagement. By the end of this course, you’ll be able to: • Describe the different types of UGC that can benefit (or damage) a business or brand • Explain why UGC can have a powerful impact as a promotional tool • Devise a plan for how you can leverage UGC to connect with your audience Why take this course? UGC is voluntarily created and shared by users or fans of a brand, product, or service. When it’s positive, it equates to free promotion. Businesses need to monitor how individuals are referring to (and engaging with) their brand, whether it be on social media platforms or any other forum. You can even invite and encourage your consumers to create content according to your needs. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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The Different Content Marketing Strategies(MSM10) | If you’re a marketing executive or manager, you’ll know all about the power of content marketing. You might already be producing blogs and articles demonstrating your business know-how. Almost certainly you’re pumping out posts on social media about your products and services. But what’s your strategy? Have you really thought it through? The most successful content marketers have a documented strategy which helps them focus on priorities and deliver specific results. This course is designed to offer guidance on how you can organize your content marketing tactics into a coherent plan. By the end of this course, you’ll be able to: • Identify different strategies for producing and publishing content • Recognize the most important questions marketers need to address regarding their content marketing strategy • Choose relevant KPIs to apply to your content marketing strategy Why take this course? Devising a content marketing strategy is more involved than choosing which social media platforms to bombard with your messages and visuals. When it comes to structuring your content operation, there are different models of approach. There are also numerous methods you can use to reach and engage your audience. This course will help you find perspective on what content marketing strategy would work for your organization. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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High-Performing Teams Framework - Forming(TA001) | In an ideal world, every team will come together and automatically work perfectly. The members will form the perfect team, immediately able to solve any problem and smash every target given to them. Of course, the reality of building a team isn’t usually quite so rosy, so it’s important to take steps to make sure your teams stand the best chance of performing at their best. Having a team that performs well and can face up to challenges effectively starts at the very beginning: the forming of the team. How the team is created sets the basis for how they’ll work in the future. This course will take you through the forming phase of the high-performing teams framework, so you can get your teams off to the best start. By the end of this course, you’ll be able to: • Recognize the importance of the “forming” phase of developing high-performing teams • Identify the key elements of the “forming” phase • Understand how to effectively manage the “forming” phase when building a high-performing team Why take this course? Building a high-performing team really starts at building it. This course focuses on the “forming” stage of the high-performing teams framework, so you can start the process of building high-performing teams yourself. This course is useful for managers, business leaders, and executives – anyone responsible for the formation and management of teams within a company. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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High-Performing Teams Framework - Storming(TA002) | Imagine you’ve just set up an absolute dream team, made up of only the best of the best. Well, now they’re getting to know each other and they can’t stop arguing. Constant disagreements, heated debates, and no one can seem to get along. Disaster! So it’s vital that this stage of team building is managed effectively to prevent these from becoming long-term problems. Team building doesn’t stop at the formation of the team. Handling the stage of everyone gaining each other’s trust is essential to ensuring your team reaches their full potential. This stage is also known as the “storming” phase in the high-performing teams framework. This course will show you how you can make the storming phase run as smoothly as possible, to set your teams up for success. By the end of this course, you’ll be able to: • Recognize the importance of the “storming” phase of developing high-performing teams • Identify the key elements of the “storming” phase • Understand how to effectively manage the “storming” phase when building a high-performing team Why take this course? Building a high-performing team is a continuous process, and doesn’t stop at choosing the right people. This course focuses on the “storming” stage of the high-performing teams framework, so you can continue the process of building high-performing teams yourself. This course is useful for managers, business leaders, and executives – anyone responsible for the formation and management of teams within a company. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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High-Performing Teams Framework - Norming(TA003) | You’ve set up a team of the very best people, and they’ve started gaining each other’s trust. They’re getting used to each other and now they share a common goal. Your work here is done, right? They can just start working together now to get the job done, surely? Not quite – there’s still work to do to make sure your team members perform at their very best. Once your team members have settled any disputes and clashes, they reach the “norming” phase of the high-performing teams framework. There’s still the risk for things to get in the way of your team’s performance, so it’s essential that you don’t become complacent at this stage and assume everything will be smooth sailing from here. This course will show you how to effectively navigate the “norming” phase of building your high-performing teams. By the end of this course, you’ll be able to: • Recognize the importance of the “norming” phase of developing high-performing teams • Identify the key elements of the “norming” phase • Understand how to effectively manage the “norming” phase when building a high-performing team Why take this course? Once people have started to get to know and trust each other within a team, there are still chances for things to go wrong. This course focuses on the “norming” stage of the high-performing teams framework, so you can continue the process of building high-performing teams yourself. This course is useful for managers, business leaders, and executives – anyone responsible for the formation and management of teams within a company. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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High-Performing Teams Framework - Performing(TA004) | You’ve got your dream team and you’ve set them up for success from the very beginning. Now they’ve established their roles and are getting to work. Time to put your feet up and relax; you don’t need to get involved at this stage, right? The exact opposite is true, because supervisory input will likely be needed more than ever. In the “performing” phase of the high-performing teams framework, your team members will be making most of their decisions, likely requiring input from higher levels. It’s also common for things to come up that throw your team off, and impact their working relationship and performance. This is why it’s important that you stay on top of it, even if things seem like they’re established and going well. This course will show you how. By the end of this course, you’ll be able to: • Recognize the importance of the “performing” phase of developing high-performing teams • Identify the key elements of the “performing” phase • Understand how to effectively manage the “performing” phase when building a high-performing team Why take this course? It’s still possible for things to go wrong, even when your teams are getting on with the job and seemingly working well together. This course focuses on the “performing” stage of the high-performing teams framework, so you can continue the process of building high-performing teams yourself. This course is useful for managers, business leaders, and executives – anyone responsible for the formation and management of teams within a company. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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High-Performing Teams Framework - Adjourning(TA005) | Picture this: you’ve built a team and managed its members through a project. They’ve performed perfectly, but now it’s all over. The job is done. The team is no longer needed – at least not as a team in their current form. But that doesn’t mean that your work is over in ensuring your team is the best it can be. Handling the disbanding of the team in the right way is still super important. “Adjourning” is an important phase for a high-performing team. The separation of the team has a bigger impact than you’d think. So it’s crucial to get this right, too, to make sure that your – and their – hard work at building the team doesn’t go to waste right at the last hurdle. This course will take you through the “adjourning” phase of the high-performing teams framework and show you how to navigate this effectively. By the end of this course, you’ll be able to: • Recognize the importance of the “adjourning” phase when developing high-performing teams • Identify the key elements of the “adjourning” phase • Understand how to effectively manage the “adjourning” phase when separating a high-performing team Why take this course? When managing a high-performing team, every stage is important to get right, even when you think the job’s done. This course focuses on the “adjourning” stage of the high-performing teams framework, so you can manage the process of separating high-performing teams yourself. This course is useful for managers, business leaders, and executives – anyone responsible for the formation and management of teams within a company. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Business Analysis Technique - MOST and SWOT(DA010) | Every business or project starts off with a vision and a plan. But once everyone gets stuck into day-to-day work activities, it’s easy to lose sight of the big picture. And if that happens, you won’t have a good understanding of how well your business or project is working, and it may start to struggle. You can keep your project on track by using MOST and SWOT analyses. These powerful planning and analytical tools will help you figure out what goals your organization or project needs to achieve, and how to achieve them. You’ll also gain an improved understanding of your business or project, so you can make better decisions. By the end of this course, you’ll be able to: • Describe MOST and SWOT analysis techniques • Carry out a SWOT analysis to improve understanding of a business or project • Carry out a MOST analysis to align long-term goals with day-to-day activities Why take this course? Strategic planning with tools such as MOST and SWOT is an important business activity. So, if you’re a project manager, business leader, or business analyst, this course is ideal. You’ll find out what MOST and SWOT techniques are, and how to perform MOST and SWOT analyses. 10 mins | SCORM | Cheat Sheet | 2.50 | 22/05/2024 | 26/05/2024 |
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Business Analysis Technique - PESTLE(DA011) | You know your business or project inside out. You’ve planned and strategized, and you know exactly what’s going on within the organization. But what about external factors that may have an effect in the future, like new government policies or technological developments? It could be a problem if they catch your team by surprise. External factors can have a huge impact on business strategy and decision-making, so you need to keep track of them. A PESTLE analysis can help you do this. It’s a tool to help you work out what strategic actions you may need to take in the future. Using this technique will help you anticipate problems, so you can plan for them effectively. By the end of this course, you’ll be able to: • Explain the PESTLE analysis technique • Identify when a PESTLE analysis should be used • Carry out a PESTLE analysis Why take this course? Anyone who needs to do business planning will find this course invaluable. So, if you’re a business leader or analyst, or heading up a project or a program, this course is for you. It’s vital to analyze external factors that could impact an organization. In this course you’ll learn about the PESTLE analysis technique, when it should be used, and how to carry it out. 10 mins | SCORM | Cheat Sheet | 2.50 | 22/05/2024 | 26/05/2024 |
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Business Analysis Technique - MoSCoW(DA012) | Do you and your team ever end the day with a big list of uncompleted tasks? It’s frustrating and demotivating, especially when every task seems important, and you don’t seem to be making much progress. Juggling multiple things isn’t the most efficient use of your time. You need to find a way to prioritize.You can work out which tasks you and your team need to focus on by using MoSCoW. It’s a prioritization technique that helps you highlight essential tasks and cut out unnecessary ones. By prioritizing tasks, you’ll be able to save time, effort, and resources, while boosting productivity.By the end of this course, you’ll be able to:• Describe the MoSCoW analysis technique• Recognize the benefits of using a MoSCoW analysis• Carry out a MoSCoW analysisWhy take this course?The ability to prioritize tasks is vital in business. This course is for business analysts, program and project managers, and business leaders. You’ll find out all about the MoSCoW analysis technique, its benefits, and how to carry out a MoSCoW analysis.10 mins | SCORM | Cheat Sheet | 2.50 | 22/05/2024 | 30/04/2025 |
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Business Analysis Technique - The 5 Whys(DA013) | When the business you work for or your project hits a problem, you want to know what’s gone wrong. But it’s easy to get distracted by surface issues, like why the light bulb got broken leaving you all sitting in the dark. Instead, you need to find the root cause of the problem, such as why no one ordered any spare light bulbs. There’s a simple tool you can use to get to the root cause and fix a problem, so that it doesn’t happen again. It’s called the 5 Whys, and it’ll help you work out why your project isn’t on track or hasn’t delivered the right outcome. This course will walk you through a 5-Whys analysis. By the end of this course, you’ll be able to: • Explain the 5-Whys analysis technique • Identify when to use a 5-Whys analysis • Use a 7-step process to carry out the 5-Whys technique Why take this course? When you’re working on a project, it’s important to truly understand why problems come up, so they can be dealt with effectively. This course is ideal for project managers, business leaders, and business analysts. You’ll find out what a 5-Whys analysis is, when to use it, and how to carry one out using a 7-step process. 10 mins | SCORM | Cheat Sheet | 2.50 | 22/05/2024 | 26/05/2024 |
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Business Analysis Technique - Six Thinking Hats(DA014) | Are you a naturally cautious decision maker or do you act impulsively? Everyone has an instinctive way of thinking. But if you only see a problem from 1 perspective, you might miss some important insights. And if you have too many conflicting views in your team, that may lead to confusion. You and your team can step beyond instinctive thinking patterns by using the “Six Thinking Hats” technique. This is a tool that helps you solve problems and make better decisions. It offers a structure for exploring an issue in 6 different ways, improves creativity, and gets your whole team involved in the decision-making process. By the end of this course, you’ll be able to: • Describe the Six Thinking Hats technique • Recognize the benefits of using the Six Thinking Hats technique • Carry out a Six Thinking Hats analysis Why take this course? Business analysts, project and program managers, and business leaders need excellent decision-making and problem-solving skills, so this course is ideal. You’ll find out all about the Six Thinking Hats Technique, its benefits, and how to perform a Six Thinking Hats analysis. 10 mins | SCORM | Cheat Sheet | 2.50 | 22/05/2024 | 26/05/2024 |
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Working Capital Management(FA001) | You can always tell a business is doing well by looking at its profits, right? That’s the bottom line. Well, hold on. It’s not the full picture. What if the business has great profits, but isn’t holding enough cash to keep the lights on? Running out of cash can spell disaster for businesses. That’s why it’s important to manage working capital. Working-capital management ensures there are enough funds for a business to go about its day-to-day operations, such as buying stock or paying staff. To manage working capital effectively, you need to know about the cash conversion cycle, asset monitoring, and indirect cash flows. There are also ways to improve working-capital management to make sure the business stays successful. By the end of this course, you’ll be able to: • Identify the 3 main elements of working capital, so you can effectively manage them • Explain the cash conversion cycle, so you can manage the time it takes to pay monies owed • Demonstrate an understanding of asset monitoring to maintain cash flow • Demonstrate an understanding of the indirect method of calculating cash flows • Manage working capital more effectively Why take this course? Working-capital management is key to making sure a business has enough cash for day-to-day operations. If you’re a business leader, team leader, or manager, you’ll benefit from a greater understanding of how to manage working capital. In this course, you’ll learn about the 3 main elements of working capital, the cash conversion cycle, asset monitoring, and indirect cash flows. You’ll also discover ways to improve working-capital management. 20 mins | SCORM | Workbook | 5.00 | 22/05/2024 | 28/05/2024 |
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Risk and Financial Controls(FA002) | Every business must deal with risk, from tiny employee errors to big strategic mistakes. But financial risk can lead to a big dent in profits and potentially sink the company. After all, businesses are supposed to make money, not lose it. Successful businesses manage financial risk effectively by putting controls in place. Financial controls reduce risk by preventing or detecting problems. They can make companies more profitable by limiting financial losses due to error, fraud, or ineffective processes. When you have a greater oversight of the way money is moving around a business, it’s easier to take corrective action. By the end of this course, you’ll be able to: • Recognize potential financial risks and the need for controls • Identify the 2 main types of financial controls: preventative and detective • Explain common control methods for cash leakage, revenue collection, and debt management • Explain how to create effective financial controls using a 4-step process Why take this course? Effective financial controls are a major part of managing risk in business. If you’re a business leader, team leader, or manager, this course is ideal. You’ll find out about possible financial risks, the main types of financial controls, and control methods for common issues. You’ll also learn how to create financial controls that are effective. 20 mins | SCORM | Workbook | 5.00 | 22/05/2024 | 28/05/2024 |
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Short-Term Cash Monitoring(FA003) | Have you ever needed to make an unexpected purchase and suddenly discovered there’s not enough cash to pay for everything? Being short on cash can harm businesses. Even if the business is making a great overall annual profit, that doesn’t mean there won’t be cash-flow problems in the short term. That’s why short-term cash monitoring is so important. When a business monitors short-term cash flows, it’s easier to plan and track finances. A cash-forecasting model, such as a 13-week cash flow, produces a better understanding of the amount of cash coming in and going out of a business. This is useful when you need to make short-term purchasing or budgeting decisions, and can help a business avoid a cash-flow crisis. By the end of this course, you’ll be able to: • Describe the principles behind short-term cash modeling • Recognize the benefits of 13-week cash flows • Explain how to create a 13-week cash-flow model Why take this course? It’s important to know how to monitor cash flows in any business. So, if you’re a business leader, team leader, or manager, this course will suit you. You’ll learn about short-term cash modeling principles, the benefits of looking at short-term cash flows, and how to create a 13-week cash-flow model. 15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 28/05/2024 |
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Common Financial Management Systems(FA004) | It’s important for any business to keep track of assets, income, and expenses. But mistakes can happen. And processing piles of invoices, bills, and receipts can take a lot of time. So, businesses need to figure out ways to be more efficient about managing finances. The good news is that there are lots of financial management systems that can increase efficiency. A financial management system is a piece of software with tools for day-to-day financial activities, such as bookkeeping and financial planning. Using a financial system can reduce accounting errors and save time by automating tasks. This course will give an overview on what systems like this offer. By the end of this course, you’ll be able to: • Recognize the benefits of using a financial management system • Identify the features of common financial systems • Explain how to recognize the most appropriate system for an organization Why take this course? This course is ideal for business leaders, team leaders, or managers who want to know more about common financial systems. You’ll learn about the advantages of using financial management systems, and the features they offer. You’ll also find out how to evaluate the best system for an organization. 15 mins | SCORM | Workbook | 3.75 | 22/05/2024 | 26/05/2024 |
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Finance and The Role of Bookkeeping(FA005) | Everyone knows how important bookkeepers are for business success. Without bookkeeping, it would be impossible to work out budgets, do accounts, or produce financial reports. And when you need to make financial decisions, you want to be sure that the information you’re working with is reliable. With a better understanding of the role of bookkeeping, you can be more confident that the financial information you’re using is accurate. Bookkeeping is a key part of finance management. It forms the basis of other financial operations, such as analyzing business performance. And there are bookkeeping best practices that can influence business success. By the end of this course, you’ll be able to: • Recognize the importance of bookkeeping in supporting finance management • Demonstrate awareness of common bookkeeping mistakes • Explain how to increase the reliability of bookkeeping through best practices Why take this course? Bookkeeping helps with making financial decisions, so this course is perfect for business leaders, team leaders, or managers. You’ll learn how bookkeeping fits into finance management and the advantages bookkeeping brings to business. This course will also explore common bookkeeping mistakes, and best practices to improve reliability. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 27/05/2024 |
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Incidents and The Importance of Accurate Information(BCA01) | Do you ever get information overload? When your brain has to deal with too much information, making decisions about something becomes impossible. It happens to everyone, because we’re constantly bombarded with information. And often, much of that information is useless! Like what your best friend had for breakfast, or how many paper clips it would take to fill a baseball ground.In everyday life, useless information isn’t usually a massive problem. But if an incident occurs in your workplace, you’ll need to know where to find accurate, useful, and up-to-date information. Having that information is vital for an effective response. So, making sure you have every base covered, where information’s concerned, is a must for business continuity.By the end of this course, you’ll be able to:• Identify why accurate information is vital in the event of an incident• Decide what information is necessary and relevant when an incident occurs• Describe how information should be stored and maintainedWhy take this course?If you’re in charge of responding to incidents, you’ll be making some tough decisions. You need to be sure they’re the right calls, so the information you use must be accurate. For duty managers, operational leaders, and anyone involved in incident response, this course will look further into the importance of accurate information. And, by taking this course, you’ll be able to decide what information you’ll need, and how to find it.10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 11/12/2024 |
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The Challenges of Communication during an Incident(BCA02) | When faced with a dangerous situation, or incident, having the ability to communicate is vital for protecting lives and the things we value. But communicating during an incident can be challenging. And getting it wrong could have disastrous consequences. To make sure things don’t take a turn for the worst, every business needs a solid method for spreading the word. It’s likely you’ll need to communicate with many different people, and by many different means. So, how can you do this effectively? Well, this course has the answers. By the end of this course, you’ll be able to: • Identify strategies for communicating effectively in an emergency • Select the most appropriate form of communication for each situation • Describe how social media and other communication tools can be used as effective communication methods Why take this course? Communication can make or break incident recovery attempts, so you need to be sure you’re getting it right. For leaders, managers, and incident-response teams, this course can help. It’ll explore the challenges of communicating during an incident, describe best-practice solutions, and help you choose the most effective communication methods for each situation. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Testing Business Continuity(BCA03) | Planning things is a bit like stepping into the unknown, right? You can plan everything down to a “T,” but when it comes to putting that plan into action, it might not always go as well as you expected. In a workplace-incident situation, a business continuity plan going wrong can lead to dangerous consequences.To prevent things going wrong, continuity planning must be robust, and you need to be absolutely sure your plan will work correctly. The best way to get that certainty is through testing. Some types of testing, such as tabletop or live testing, will be more relevant for your plan than others. So you need to know which types of testing to use for your continuity-plan test.By the end of this course, you’ll be able to:• Define the need for business continuity-plan testing• Identify the benefits and limitation of tabletop and live testing• Create table-top continuity-plan testsWhy take this course?If you’re in charge of business continuity, the responsibility of creating an effective plan lies with you. This course will help leaders, managers, and those responsible for business continuity, to understand the need for testing. And by taking this course, you’ll be able to identify which testing type is most relevant and create tests to make sure your continuity planning is sound.15 mins | SCORM | Workbook | 3.00 | 22/05/2024 | 17/02/2025 |
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Integrated Response and Recovery(BCA04) | Have you ever heard the proverb, “Too many cooks spoil the broth”? It basically means if too many people are all trying to do one thing, with no clear direction, then things will go wrong. And this couldn’t be truer when responding to, and recovering from, an incident. It’s likely your business continuity plans will involve multi-agencies when it comes to responding and recovering after an incident. But, to make sure this is effective, you need to get everybody collaborating and coordinated. That means planning coordination strategies, so everyone knows what they’re doing. By the end of this course, you’ll be able to: • Define integrated response & recovery • Identify which agencies are necessary to make your response and recovery plans effective • Plan coordination strategies for response & recovery as part of your business continuity planning Why take this course? In an incident situation, you need solid integrated response & recovery plans. For operational leaders, and duty and senior managers, this course can help you develop an understanding of integrated response & recovery. It’ll also look at the types of agencies you’ll need, and how to coordinate them, so you can make informed decisions in your business continuity plans. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 28/05/2024 |
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Dealing with Supply Chain Disruptions(BCA05) | The ultimate frustration: assembling flat-pack furniture, then discovering halfway through that you’re missing a vital part! It makes everything grind to a halt while you try to get the part or find a suitable alternative. Imagine this on a much larger scale. In business, having part of your supply chain fail, leaving you short of vital components, can create huge, wide-scale problems. As part of business continuity, companies need to make sure things can keep moving in the event of a supply chain disruption. This takes some careful planning. But what do you need to plan for, and when should you action this plan? Take this course to find out. By the end of this course, you’ll be able to: • Recognize the areas of your supply chain that are critical for keeping production moving • Identify problems that could lead to supply disruption at each point of your supply chain • Create a backup plan for your supply chain that will keep critical production moving in the event of an disruption Why take this course? Businesses need to keep moving at all times. Having a good backup plan for your supply chain will help. For managers, leaders, and those involved in the supply chain, this course will explore potential supply chain problem areas. It’ll also help you identify the places in your supply chain that would cause the biggest issues, should disruption occur, and help you plan to mitigate these. 10 mins | SCORM | Workbook | 2.50 | 22/05/2024 | 26/05/2024 |
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OKRs vs KPIs(KO001) | Do you always know exactly how your team’s doing? As a leader, it’s up to you to look at the big picture and see what’s working, and what’s not. You can monitor your team’s performance by using frameworks and metrics, such as OKRs and KPIs. But what exactly are they? Don’t they both just do the same thing? OKRs, or Objective and Key Results, provide a framework for setting goals and measuring progress. KPIs, or Key Performance Indicators, are a set of metrics you can use to analyze your performance and decide what OKRs are necessary. It’s up to you to make sure your OKRs and KPIs are working together for you, not against you. By the end of this course, you’ll be able to: • Define the unique advantages of setting KPIs and OKRs • Recognize the key differences between OKRs and KPIs • Identify how best practices can help OKRs and KPIs work together Why take this course? Whether you’re a team leader, a manager, or working at a senior level, you need to know how to make KPIs and OKRs work together to your advantage. This course will help you understand the unique qualities of KPIs and OKRs, their differences, and how they can work in harmony. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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OKRs - Vision, Planning and Measuring(KO002) | Diving into your company’s Objectives and Key Results, or OKRs, can feel daunting. If you’re not used to them, they can seem complex. Where do you even begin? There are so many goals your business wants to achieve and so many different ways of doing things. But don’t worry. This course will help. As a leader, it’s important to go back to basics and follow the OKR process. You need to look at your company’s vision, how your OKRs fit into that, and how you plan for success. You’ll also benefit from having systems in place to help you work out how you’ll measure progress. By the end of this course, you’ll be able to: • Clarify your OKRs to stay aligned with your company’s vision • Recognize key planning steps you must take to stay on track • Implement a framework to help you measure your OKRs Why take this course? As a manager, team leader, or business leader, you’re in charge of guiding your company and setting OKRs. This course can simplify the process by helping you align OKRs with your company’s vision, plotting steps to stay on track, and building frameworks to help you measure your success. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Types of OKRs - Committed and Aspirational(KO003) | When you’re a leader, it’s essential that you see the bigger picture. You need to keep track of straightforward objectives with real progress, and more visionary objectives that show creative growth. But how? That’s where committed and aspirational Objectives and Key Results, or OKRs, can help. Defining your committed and aspirational OKRs is important. Committed OKRs are clear, business-focused goals your team should 100% work toward achieving. Aspirational OKRs are more visionary and ongoing, but vital for moving the company into the future. This course will give you an introduction to both types. By the end of this course, you’ll be able to: • Recognize the unique values of Committed & Aspirational OKRs • Identify which OKR variant is right for aligning your team and organization • Avoid common mistakes when setting OKRs Why take this course? If you’re a team leader, manager, or business leader, you need a mixture of committed and aspirational OKRs. This course will show you the unique qualities of each style, help you work out which OKR style is right for your company, and explain how to avoid common OKR-setting mistakes. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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How to Write Effective OKRs(KO004) | No one usually sets off on a long journey without checking a map first. You need to know the general direction, how much time it’ll take you, and what bumps you might encounter along the way. The same is true in business. Managers and business leaders who fail to plan, plan to fail. That’s why setting effective Objectives and Key Results, or OKRs, is vital. OKRs tell you where your business is heading and help you track the measurable progress of your journey. Unfortunately, if you create the wrong sort of OKRs, you can still wind up getting lost. But don’t worry. This course will guide you in the right direction. By the end of this course, you’ll be able to: • Recognize the basic OKR-setting framework • Identify the characteristics of a strong OKR • Follow key steps toward writing effective OKRs Why take this course? If you’re a team leader, business leader, or manager, it’s up to you to steer the direction of your business with the right objectives. This course will demonstrate the OKR framework, explain the principles of strong OKRs, and help you take steps toward creating your own OKRs. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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OKRs and Going Beyond Vanity Metrics(KO005) | Everyone wants to feel good about themselves. If you’re going out, you might dress up, spend some more time on your hair, and pick a nice outfit to show off your best side. That’s all well and good for a night out, but if you’re constantly dressing up your business, you might be dining out on vanity metrics. Vanity metrics are a way of making your business look good to others, but which confuse your own understanding of how things are actually going. It’s important to be aware of common vanity metrics and how they can skew your business’s appearance. Luckily, this course will hold a mirror up and show you the facts. By the end of this course, you’ll be able to: • Identify the common drawbacks of vanity metrics • Recognize unhelpful vanity metrics to avoid • Follow 3 key steps to identify the value of a metric Why take this course? Whether you’re a team leader, a manager, or working at a senior level, you need to be aware of how misleading vanity metrics can be. This course will help you see the drawbacks of vanity metrics, highlight metrics to avoid, and give you a 3-step process to help you weigh up the value of a metric. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Qualitative and Quantitative Data Analysis(DA015) | Data is important. It forms the basis for pretty much everything. From science, to technology, to the running of businesses – it’s everywhere. But analyzing data can seem like a daunting task when you don’t know where to start. Analyzing data is just as important as having the data in the first place. Because what’s the point in having it if you don’t know what to do with it? When you’re working with data, it’s good to know what kinds of analysis you can do, and which ones will actually tell you what you need. Knowing the difference between qualitative and quantitative data is a good place to start, as they both have their own uses and benefits. This course will give you an overall understanding of the difference between qualitative and quantitative data analysis, and where each might be useful. By the end of this course, you’ll be able to: • Understand the difference between qualitative and quantitative data analysis • Identify the benefits and potential uses for qualitative data • Identify the benefits and potential uses for quantitative data Why take this course? Data is everywhere and, once collected, it’s important to know how to use it to get the insights you need. This course provides an overview of the 2 different types of data analysis, the difference between them, and what each is useful for and why. This course is useful for anyone who works with data that needs any level of analysis to provide insight. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Methods of Analyzing Qualitative and Quantitative Data(DA016) | “Data” is a really broad term that refers to all different kinds of information. This can be a little overwhelming when you need to analyze it, because how do you even begin to figure out what kind of analysis you need to do? A good place to start is by knowing what kinds of analysis are available to you, based on whether you’re working with qualitative or quantitative data. Because there’s so much you can do with data, and so many different ways it can be tested, interpreted, and applied, there are several different methods of data analysis. Knowing which methods are suitable for the type of data you’re working with can help you on your way to turning your data into something more meaningful. This course will take you through some of the different techniques for analyzing qualitative and quantitative data. By the end of this course, you’ll be able to: • Understand the importance of choosing the right method for analyzing your data • Identify some key analysis methods for qualitative data • Identify some key analysis methods for quantitative data Why take this course? Quite often, data doesn’t mean much until it’s been properly analyzed. But choosing the wrong method for analyzing it can leave you in essentially the same place you started. This course provides an overview of the key methods for analyzing qualitative and quantitative data, as well as the importance of choosing the right one. This course is useful for anyone who needs to carry out analysis on any type of data. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Descriptive and Exploratory Data Analysis Techniques(DA017) | Big data sets, such as numbers, may not seem like they make sense. Or it could seem they don’t tell you anything useful. That’s because you’ll usually need to perform some sort of analysis to gain any real insight from data. And depending on what you’re looking for, there are different ways you can do this. Two commonly used forms of data analysis are descriptive and exploratory. Both can be extremely useful for understanding the data in front of you, and are closely linked. Knowing which to use, how, and when, is essential for getting the most out of them. This course will take you through an overview of what descriptive and exploratory data analysis are, including some examples of these methods, and how they can be helpful for you and your data. By the end of this course, you’ll be able to: • Understand what descriptive data analysis is and what it’s used for • Understand what exploratory data analysis is and what it’s used for • Recognize some key examples of descriptive and exploratory data-analysis techniques Why take this course? Understanding the correct type of analysis for your data to gain the insight you need is important. By performing the wrong kinds of analysis, you could be wasting time and causing unnecessary frustration and confusion. This course provides an overview of descriptive and exploratory data-analysis techniques, including what they’re useful for, and some key examples of each. This course is useful for anyone who needs to carry out data analysis. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 27/05/2024 |
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Inferential and Predictive Data Analysis Techniques(DA018) | Occasionally, you’ll need to be able to use your data to make conclusions or predictions for the future. While some methods of data analysis can be helpful in visualizing or understanding your data, they don’t necessarily give this kind of insight. So, if conclusions or predictions are what you’re going for, you need to use the right methods. Luckily, there are data-analysis techniques that can help. Inferential and predictive data-analysis techniques are extremely useful, but it’s important to know which method to use, when to use it, and how to apply it, to get it right. This course will take you through an overview of inferential and predictive data analysis, including some examples of these methods, and how they can be helpful for you and your data. By the end of this course, you’ll be able to: • Understand what inferential data analysis is and what it’s used for • Understand what predictive data analysis is and what it’s used for • Recognize some key examples of inferential and predictive data-analysis techniques Why take this course? It’s important to understand the correct type of analysis for your data to gain the insight you need. By performing the wrong kinds of analysis, you could be wasting time and causing unnecessary frustration and confusion. This course provides an overview of inferential and predictive data-analysis techniques, including what they’re useful for, and some key examples of each. This course is useful for anyone who needs to carry out data analysis. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 28/05/2024 |
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Causal and Mechanistic Data Analysis Techniques(DA019) | You may find yourself needing to analyze your data for specific things, such as cause and effect, including whether fluctuations in some data cause fluctuations elsewhere. Only certain data analysis techniques can help you understand these kinds of things. So, if this is what you’re hoping to find out, you need to know how to analyze your data in the right way. Luckily, there are data-analysis techniques that can help with this specific need. Causal and mechanistic data-analysis techniques are extremely useful for this exact thing. But it’s important to know which method to use, when to use it, and how to apply it, to get it right. This course will take you through an overview of what causal and mechanistic data analyses are, including some examples of these methods, and how they can be helpful for you and your data. By the end of this course, you’ll be able to: • Understand what causal data analysis is and what it’s used for • Understand what mechanistic data analysis is and what it’s used for • Recognize some key examples of causal and mechanistic data-analysis techniques Why take this course? It’s important to understand the correct type of analysis for your data to gain the insight you need. By performing the wrong kinds of analysis, you could be wasting time and causing unnecessary frustration and confusion. This course provides an overview of causal and mechanistic data-analysis techniques, including what they’re useful for, and some key examples of each. This course is useful for anyone who needs to carry out data analysis. 15 mins | SCORM | Infographic | 3.75 | 22/05/2024 | 26/05/2024 |
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Copywriting Essentials(MSM11) | Shakespeare once said, “There’s nothing more important than words.” Profound, isn’t it? Actually, he didn’t, but the meaning is true anyhow. And we bet that when you thought the greatest wordsmith of all time said that, it had more impact. That’s the power words have. Imagine a world without them. Well-written, engaging words are important to every business. Why? Because well-crafted copywriting is a direct conversation with your audience. If you get it right and hit the right emotion, a single line of narrative can convince individuals to take action. That action might be purchasing something, leaving an email address, choosing you over a competitor, or simply booking tickets to see the next Shakespeare epic. Ok, maybe not the last. By the end of this course, you’ll be able to: ● Understand how to write creative copy that readers will remember ● Recognize the dos and don'ts of creating outstanding copy ● Explain why emotion is used in persuasive copywriting ● Identify unique value propositions to easily explain product benefits Why take this course? Copywriting is one of the most fundamental parts of marketing and advertising. It starts with a content plan, and it provides the bedrock for all good campaigns. As someone who works in marketing, your copy should make the audience feel, think, or respond. People act on emotion. After reading it, they should be intrigued, and left wanting more. Think of it as the grandest call to action. You only have a few words to convince them. Take this course and learn how. 15 mins | SCORM | Development Plan | 3.75 | 22/05/2024 | 26/05/2024 |
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Brand Building Basics Part 1(MSM12) | Think about a product or service that you regularly buy from a brand. Why did you? It’s likely because you trust that brand and enjoy their products. If they continue to make great products or offer useful services, you’ll probably stay loyal to it. You feel good about the brand. It embodies your own culture and values. It’s gotten under your skin! Brands with strong identities, like a certain fruit-based tech company, often create enthusiasts who also become brand advocates. At its most basic level, branding is the process of creating a distinct identity (because you want to stand out from the competition.) That brand should embody your product or service and will resonate emotionally with your target audience. If done right, a good brand will build trust, define your personality, and give your customers peace of mind. This course will help you get started building your own. By the end of this course, you’ll be able to: • Identify the importance of having a strong brand • Understand how vital brand perception is and how it creates recognition and trust • Recognize your target audience and competitors, so you can stand out from the crowd • Explain how to define your brand proposition and personality Why take this course? “It’s the best thing I've ever bought.” “It makes me feel amazing.” “My life is so much better.” These are emotions you definitely want your clients to feel after they’ve bought the product your business you work for sells or taken your service you provide. But what about before that? You’ll need a strong brand. And with so much razor-sharp competition out there, you’ll want to make a brand that stands out. If you work in marketing, and want to create a brand, this 2-part course is for you. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 26/05/2024 |
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Brand Building Basics Part 2(MSM13) | Think about a product or service that you regularly buy from a brand. Why did you? It’s likely because you trust that brand and enjoy their products. If they continue to make great products or offer useful services, you’ll probably stay loyal to it. You feel good about the brand. It embodies your own culture and values. It’s gotten under your skin! Brands with strong identities often create enthusiasts who also become brand advocates. At its most basic level, branding is the process of creating a distinct identity (because you want to stand out from the competition). That brand should embody your product or service and will resonate emotionally with your target audience. If done right, a good brand will build trust, define your personality, and give your customers peace of mind. This course will help you get started building your own. By the end of this course, you’ll be able to: • Explain how to undertake market and user research in order to understand what customers look for in a brand • Determine primary and secondary audiences in order to focus your efforts • Recognize the importance of building a brand strategy for the business • Create the 1st outline of a new identity for the brand that you’re promoting Why take this course? “It’s the best thing I've ever bought.” “It makes me feel amazing.” “My life is so much better.” These are emotions you definitely want clients to feel after they’ve bought the products or services that you’re marketing. But what about before that? You’ll need a strong brand. And with so much razor-sharp competition out there, you’ll want to make a brand that stands out. As someone who works in marketing, this 2-part course will help you create a brand that resonates with your target audience. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 26/05/2024 |
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Gettings Hands-On with PPC(MSM14) | In the dizzy world of modern advertising, the key is grabbing people fast. Our attention spans are getting shorter, and if we can’t find what we want in a couple of clicks online, we switch off. So, it’s vital for marketing departments to make sure the right people see their ads, at the right time. But some types of digital advertising can be expensive unless they’re planned well. Pay-Per-Click, or PPC marketing, is a type of digital advertising in which the host gets paid by your company every time your ad is clicked. But if the cost of the ads is more than the revenue they bring in, then the PPC campaign will fail. So, to use PPC marketing effectively, you have to get smart with it. And this course can help. By the end of this course, you’ll be able to: • Identify the types of PPC campaigns that would be suitable to help achieve your marketing objectives • Define PPC automation, segmentation, and smart bidding and see how it can be used to enhance your PPC marketing • Use best practice advice to develop improvements for your PPC marketing campaigns Why take this course? PPC marketing can eat up a lot of time and money if you don’t take full advantage of the tools and strategies available. For anyone who works in a marketing team, this course will give you the lowdown on PPC. It’ll help you develop strategies to make the most out of PPC, and understand automation, smart Bidding, and segmentation. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 27/05/2024 |
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Getting Hands-On with Google Ads(MSM15) | Today’s consumers are savvy. Technology has put the world at everyone’s fingertips 24/7, making traditional advertising outdated. To get noticed now, ads must be smart, fast-paced, and targeted at the right audience for businesses to see a good return. So, marketing departments need to be as savvy as the consumers they’re targeting. To make sure campaigns strike the right chord, you need to be clued up on one of the most popular platforms: Google Ads. But Google Ads can be a confusing place to navigate if you’re not completely comfortable with it. You need to know what to do with keywords, and how to automate and optimize ads. This course will give you tips and techniques for success. By the end of this course, you’ll be able to: • Identify the types of ads available • Explain Ad Automation, Keyword Research, and Ad Optimization • Use tips and techniques to help create Google Ads campaigns Why take this course? Getting every aspect of an ad correct is crucial for the success of ad campaigns. If you work in marketing, this course is for you. It’ll explain the different types of ads available on the Google Ads platform, and how you can make the most out of them through automation, keywords, and optimization. 20 mins | SCORM | Development Plan | 5.00 | 22/05/2024 | 27/05/2024 |
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Getting Started with Google Analytics 4(MSM16) | Creating successful marketing campaigns is like having to predict the future and read people’s minds all in one go, right? But luckily, there’s something more reliable than tea leaves and crystal balls to help marketing teams predict the trends of tomorrow. And that something is data. The problem is, there’s a lot of data. Ad campaigns need data, so they’re targeted correctly. But if you don’t have the right data, it just becomes a collection of pretty graphics that don’t serve any useful purpose. So, it’s vital that everyone in marketing knows how to gather the data they need. One of the most popular ways of doing that is with Google Analytics, or GA. By the end of this course, you’ll be able to: • Describe what Google Analytics is, and how it works • Set up a GA account, and property, to help track campaign success • Identify how to tag websites, and set goals, to create the most useful data reports for your marketing Why take this course? Marketing departments need to analyze as much data as possible, so they can make informed decisions on ad campaigns, but to do that, you first need to set up a system for tracking data. For anyone working in marketing, this course will help. It’ll explore the Google Analytics platform, and how to set it up, so you can use it as a tool to help with marketing decisions and assessing campaign performance. 15 mins | SCORM | Development Plan | 3.75 | 22/05/2024 | 27/05/2024 |
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The Power of Google Analytics 4(MSM17) | Google Analytics is a wonder of modern data collection. It gathers all sorts of data about how people are using the company website. Then it turns all the boring numbers into neat looking graphics that are easier to read. Amazing, right? But what do they all mean, and why are they important? Well, in marketing, Google Analytics can be the key to supercharging your advertising campaigns. But for it to be an effective tool, you need to be familiar with its key elements, such as reporting and funnel analysis. And it’s a powerful platform to use before, during, and after a campaign, to keep building and improving your company’s marketing strategy. By the end of this course, you’ll be able to: • Define the key elements of Google Analytics for marketing purposes • Identify the key benefits of using Google Analytics for marketing • Demonstrate how to use Google Analytics to inform marketing decisions Why take this course? Google Analytics is a powerful business and marketing tool, but only if it’s used correctly. If you work in a marketing team, this course is for you. It’ll explain some key elements of Google Analytics and look at why they’re important, as well as demonstrating how they can be used effectively. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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The Role of Product Marketing(MSM18) | Remember that soft-drink craze, when people spent time searching every can and bottle to find their own name printed on the label? That’s a classic example of great product marketing. The company responsible took 250 of the most common names, and people bought them for themselves or their loved ones. That company saw huge boosts in sales from such a simple idea. The whole point of product marketing is to push products that attract the attention of customers and keep popular products in the spotlight. By implementing product marketing in the business you work for, you have a responsibility to understand the overarching voice and be an enabler of sales. Product marketing focuses on emphasizing the buyer’s needs or desires which can lead to numerous benefits for employees and the business. By the end of this course, you’ll be able to: • Define the role of product marketing compared to other forms of marketing • Understand how to implement different product marketing strategies • Recognize the benefits of product marketing Why take this course? As someone who has a role in marketing, you must ensure that products appeal to the company’s target customer. This course will identify what the role of product marketing is, how to implement various product marketing strategies, and how to recognize the importance of product marketing. 15 mins | SCORM | Development Plan | 3.75 | 22/05/2024 | 28/05/2024 |
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Conducting a Successful Outreach Campaign(MSM19) | Imagine trying to grow a business without reaching out to potential customers, influencers, or brands. That sounds like a pretty hard job. Even today's most successful brands would struggle to gain traction. Thankfully, conducting a successful outreach campaign can rescue you from this predicament. But it’s vital to ensure that your campaign stands out against other brands to increase audience engagement. What makes a particular brand better than others? What makes the brand you want to promote unique? And does this uniqueness reflect in your outreach campaign strategy? These are all important questions for you to consider. After all, a well-executed outreach campaign is a powerful marketing strategy that can help you achieve various business goals. By the end of this course, you’ll be able to: • Identify the different types of outreach campaigns and their impact • Utilize various outreach-campaign strategies for the business • Recognize the benefits of conducting a successful outreach campaign Why take this course? As someone who has a role in marketing, it’s important to recognize that a successful outreach campaign can aid business growth. By taking this course, you’ll learn to identify the different types of outreach campaigns and the impact they can have for the business you work for. You’ll also learn how to utilize various outreach campaign strategies and be able to recognize the main benefits of conducting a successful outreach campaign. 15 mins | SCORM | Development Plan | 3.75 | 22/05/2024 | 26/05/2024 |
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Video Marketing(MSM20) | Everyone loves a good video short, right? Whether it’s cute cats, cake-decorating, or daredevils attempting hair-raising stunts, we can sit transfixed for hours just scrolling through video shorts! It’s difficult for traditional ad campaigns to compete with video shorts for attention. So, marketing departments need to take a new approach. Video marketing can be a powerful tool. In a world where anything and everything’s available at the touch of a button, traditional ad campaigns are less effective. Video shorts, on the other hand, are a marketer’s dream. A well-planned video ad campaign can make an audience take notice and get excited enough to buy something. By the end of this course, you’ll be able to: • Recognize the benefits of using video marketing • Identify the types of video campaigns you could create • Use tips and advice to begin planning a video ad campaign Why take this course? Video marketing is the most powerful tool for advertising right now, so marketing departments need to embrace it. For those working in marketing, the course will guide you through the possibilities of video, and give you useful advice for creating your own video campaigns. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Creating a Contract(COM01) | Commercial contracts are agreements made between 2 or more parties, laying out the terms and conditions of a transaction or business arrangement. They’re legally binding and protect the interests of all parties. They make sure everyone knows what’s expected of them, so there are no unfortunate surprises. Unfortunately, things don’t always go smoothly when it comes to business agreements. If there are disputes about services or payment, a well-drafted contract can simplify the dispute process. Understanding what goes into a commercial agreement will help you protect the business. And it’ll make sure everyone involved understands and agrees to the terms of an agreement. By the end of this course, you’ll be able to: • Understand what to consider before creating a commercial contract • List the clauses that need to be included in a commercial contract • Explain the difference between fixed-term, initial-fixed-term, rolling-subscription, and no-specified-term contracts Why take this course? Creating commercial contracts can seem overwhelming. But it’s all about establishing fair, transparent business arrangements. That’s why operational managers, business leaders, and anyone involved with commercial contracts will benefit from understanding where to start. This course will give you the basics, so you can implement your contracts with confidence. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Contract Collaboration(COM02) | Contracts define expectations, making it possible for parties to work together and achieve defined outcomes. They’re the foundation of successful business relationships. That’s why contracts that aren’t complete or truly satisfactory to all parties involved can be disastrous. Dissatisfaction over contracts can ultimately lead to the breakdown of business arrangements. They can also substantially damage an organization’s delivery and reputation. When creating contracts, it can be easy to forget they represent the interests of more than 1 party. But it’s essential you proceed in a way that creates a healthy business relationship. Collaboration can help you overcome the potential drawbacks of working with 3rd parties. And understanding the key steps to follow when negotiating will help you create contracts that work for everyone involved. By the end of this course, you’ll be able to: • Explain how collaborating on contracts can prevent issues like shading • Understand the importance of taking a win-win approach to negotiating contracts • Define the key steps in negotiating and collaborating on a contract Why take this course? Everyone involved in negotiating contracts needs to understand how to collaborate, so all parties are satisfied with the outcome. This course will walk you through the basics of negotiating and collaborating on a contract. This’ll help you establish working relationships that’ll help your organization achieve its desired outcomes. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Contract Execution(COM03) | You’ve identified the 3rd parties you want to work with. You’ve pinned down your desired outcomes and the outputs necessary to achieve them. You’ve collaborated, negotiated, and created a contract that works for everyone involved. Time to relax, right? Not quite. Before you can celebrate, you need to complete the most important part of the contract life cycle – you’ve got to execute it. Contract execution is all about finalizing the agreement outlined in the contract. Without those formal signatures, it’s little more than a promise to proceed. And you definitely don’t want to put the success and reputation of your business on the strength of a promise. Understanding how to execute a contract properly will make sure that contract is legally binding and enforceable. By the end of this course, you’ll be able to: • Understand the 2 different definitions of contract execution • Explain who is required to execute a contract • Define signatory authority Why take this course? If a contract isn’t legally binding, there’s no guarantee that any of the terms laid out in it will be honored. That’s why anyone involved in negotiating and finalizing contracts needs to understand contract execution. This course will help you execute contracts, so you can be confident that all terms will be met. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Contract Tracking and Management(COM04) | Once a contract has been finalized, it’s legally binding. That doesn’t mean you don’t need to track and manage it, though. You need to make sure the contract obligations are being fulfilled. And you need to make sure the methods you use to manage your contracts are up to scratch. It’s a lot like managing an employee. You wouldn’t leave their performance up to chance. You need to actively manage your contracts, too. Tracking and managing contracts will help you make sure you’re on track to achieve organizational outcomes. It’s the follow-up to all the work done creating a contract that works for everyone. It’ll even help you build better relationships with contractors and partners, as you’ll be able to provide transparent updates. By the end of this course, you’ll be able to: • Understand the importance of being proactive rather than reactive when managing contracts • Describe how to track obligations and amendments • Explain how to carry out a contract management audit Why take this course? Everyone involved in executing contracts needs to know how to track them and review the processes used to manage them. This course will give you the basics, so you can make sure contracts stay on track and that outcomes are achievable. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 26/05/2024 |
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Contract Renewal(COM05) | When a contract has been satisfactorily fulfilled, it’s time to renew it. Doing so allows organizations to make sure workflow isn’t interrupted. It also ensures you can carry on working with the right people to meet your organization’s go. Renewal is the last stage in a contract’s life cycle. Approaching and managing it properly is just as important as every other stage in the process. Missing out on a contract renewal can cause all kinds of problems. It could lead you to finding yourself without vital services or payment. This can undermine business relationships. And it can damage a brand’s reputation. Understanding what contract renewal is, its part in the contract life cycle, and how to prepare for it will help you make sure you don’t miss out. And understanding that renewal presents opportunities beyond a simple continuation of services will reveal why it’s so important. By the end of this course, you’ll be able to: • Define contract renewal and its part in the contract life cycle • Recognize the opportunities that contract renewal presents • Describe how to prepare to renew contracts Why take this course? Everyone who works with contracts needs to understand contract renewal. This course will help you do just that. And it’ll show why it’s important and how to prepare to renew. Because, even though contract renewal represents the end of a contract, it also represents new beginnings. That’s why it’s important to re-start on the right foot. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 26/05/2024 |
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Quality Control Planning(QME01) | Who doesn’t love a good cup of coffee? And we all know the best way to have it is with cream and 2 sugars. Right? No, the best coffee is black. Or is it served over ice with 4 shots of pumpkin spice syrup? Or a skinny macchiato with cinnamon? It seems everyone has a different opinion on what makes a top-quality coffee! When it comes to quality control, you can’t have hundreds of opinions on what is the best. You need a rigid set of guidelines to ensure your product is of consistent quality. That’s why the planning stage of quality control is so critical. This course will help you plan that 1st step of quality control, so you can ensure your product is consistent. By the end of this course, you’ll be able to: • Explain why planning is so important for quality control • Identify the key components of a quality-control plan • Follow the 6 steps of quality-control planning Why take this course? Quality control is crucial to creating a consistent product, and the planning stage should not be overlooked. This course, suitable for business owners, leaders, and operational managers, will help you create a quality-control plan or improve the one you already have. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Quality Control(QME02) | How do you know when your milk is off? You can give it a sniff, check its use-by date, or even drink some (if you’re brave enough). That’s all well and good when you’ve got one bottle to check, but what about a hundred, a thousand, or even a million? And you can’t go around drinking customers’ milk once it’s been sealed, either! So what can you do? The answer is quality control: checks and measures to ensure your product is consistent and of a high standard. But testing the quality of your product isn’t one-size-fits-all. There are several different methods and approaches to take! This course will explain the various ways to conduct quality control, so you can decide which is right for you. By the end of this course, you’ll be able to: • Explain the benefits of conducting quality control • Compare different inspection and statistical quality-control methods • Choose a method of quality control that suits your business needs Why take this course? Quality control is vital for any business that creates a product, as it helps keep everything consistent. But what works for one product or business might not work for another. Suitable for business leaders, business owners, and operational managers, this course will detail the different ways to assess the quality of your goods and services, so you can make an informed decision. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Quality Assurance(QME03) | If your toaster catches fire, you’ll no doubt call the firefighters and probably get a new toaster. But if the new one also catches fire, you know there’s something else going on. Sure, you can ignore it and just put out the fires when they start. But wouldn’t it be better to stop them from happening in the first place? It’d certainly save you money on toasters. Quality assurance is a proactive way to ensure quality and consistency for anything you produce. It means examining and improving your processes, so you can put out fires before they go wrong. This course will help you implement quality assurance or improve your existing plan. By the end of this course, you’ll be able to: • Explain the benefits of quality assurance • Create a quality-assurance plan • Implement best practices to improve quality assurance Why take this course? Quality assurance is vital to ensure issues are caught before they affect your product. This means it can save you a lot of time and money. This course, suitable for business leaders, owners, and production managers, will help you improve your quality-assurance policies, so you can solve problems before they happen. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Quality Control vs. Quality Assurance(QME04) | Ensuring quality isn’t simple. There are so many factors to consider and things that could go wrong. It’s like baking a cake. You can change the process by changing the ingredients, oven temperature, or how quickly you mix everything. You can also check the results when it’s done, to see what went wrong and what went right. These 2 aspects go hand in hand to ensure you’re making a quality cake. When it comes to quality management, we call examining the process quality assurance, and examining the results quality control. Both are vital to ensuring your product is repeatable and high quality. This course will show you the differences between quality assurance and quality control, and their purpose during production. By the end of this course, you’ll be able to: • Differentiate quality control and quality assurance • Explain how quality control and quality assurance work in the production process Why take this course? Quality control and quality assurance are crucial components of any quality management system, and it’s important to know what they both do. This course, suitable for business owners, leaders, and operation managers, gives an overview of both processes. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Quality Improvement(QME05) | Sometimes meeting the bare minimum is enough. Like passing your driving test – you get your license regardless of whether you aced it or only just scraped through. Other times, you want people to go above and beyond. Like when your friend gets you a thoughtful gift for your birthday instead of a pair of socks. Going beyond the bare minimum is important when talking about your product quality. Sure, you’ve got quality-assurance and quality-control measures in place, so products or services are of a certain standard. But what about raising that standard? That’s where quality improvement comes in. It’s a continual process of raising your standards and striving to improve, and this course will help you get started. By the end of this course, you’ll be able to: • Explain the benefits of quality improvement • Compare different quality-improvement methodologies • Follow the stages of quality improvement Why take this course? We all want to strive to be better – not just to meet expectations but to raise them. This course, suitable for business owners, leaders, and operational managers, will help you do this by implementing quality improvement. You’ll learn the different methods you can use to constantly improve quality across your production process. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Enterprise Risk Management(CRR01) | Everything in life requires a little risk. Even eating a meatball sub has risks involved! To allow us to go about our lives without living in fear of meatball subs, we all manage risks. Whether that’s chewing properly, blowing on the sauce to cool it down, or even avoiding them altogether if you have an allergy. In business, risks are inevitable, too. Sometimes they can be avoided, but other times they must be mitigated instead. Traditionally, businesses kept risk management isolated to each component or department, but that often misses the big picture. The solution is Enterprise Risk Management, a holistic approach that manages risk companywide from the top down. This course will teach you the basics of Enterprise Risk Management, so you can decide if it’s right for you. By the end of this course, you’ll be able to: • Define Enterprise Risk Management and the 3 types of risk it aims to manage • Identify the positives and negatives of Enterprise Risk Management • Explain the 8 components of Enterprise Risk Management Why take this course? Enterprise Risk Management is a leading holistic risk management style that helps businesses stay safe in uncertain times. This course, suitable for operational managers, business leaders, and business owners, will help demystify Enterprise Risk Management and give an insight into how it works. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 27/05/2024 |
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Managing Risk in the Boardroom(CRR02) | If your child wants to go skateboarding, as a parent, you’re there to manage the risk. Sure, they could fall off and scrape their knees, but they also might have a fun time. It’s weighing that risk vs. reward which is so crucial. The company board for the business you own or work for also has to weigh risk and reward on behalf of the business, but obviously on a much bigger scale. They must take risks to make money, but it’s essential to ensure they are calculated and mitigated. This course will explain the role the board has in risk oversight. By the end of this course, you’ll be able to: • Differentiate risk management from risk oversight • Distinguish between risk appetite and risk tolerance • Explain the role of the board in risk oversight Why take this course? When it comes to risk oversight, corporate governance is essential to ensure things are as robust as possible. This course, suitable for business owners and leaders, will give an insight into the role NEDs (non-executive directors) and the board as a whole play in risk management oversight. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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The Role of the Risk Register(CRR03) | When your washing machine stops working, what do you do? Scream? Maybe. Kick it? Quite possibly. But before you pay for an expensive plumber to fix it, you might try giving it a go yourself. You’ll probably consult the manual's troubleshooting guide or even search for common problems online. In business, you probably won’t have a manual with a troubleshooting guide to check when things go wrong, but you should have a risk register. It’s a comprehensive guide to all the risks involved in running the company and how to mitigate, fix, or avoid them. This course will tell you everything you need to know about risk registry to ensure it’s there when you need it most. By the end of this course, you’ll be able to: • Define what a risk register is, and its function in risk management • Identify common risk areas that require a risk register • Describe how to create your own risk register Why take this course? This course, suitable for business leaders, owners, or operation managers, will help you create your own risk register for your business. You’ll learn why they are so important and what areas most need to be covered by a risk registry. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Creating a Risk Culture(CRR04) | Taking risks is an inevitable and important part of life. But you can’t wrap people up in bubble wrap for fear that they might take the wrong risk. Risk is what drives innovation, after all. You need people to take intelligent risks and mitigate what they can on their own. Like how you’re taught to look both ways before crossing the street, so it becomes an unconscious habit. The solution is to cultivate a risk culture: an environment that encourages employees to consider risk in everything they do while still promoting innovation. This course will help you implement a risk culture and explain why it’s crucial to an innovative environment. By the end of this course, you’ll be able to: • Define what a risk culture is • Explain the benefits of a risk culture • Identify strategies to cultivate a risk culture Why take this course? Taking risks is essential to innovation, but failing to mitigate risk can be highly destructive. Implementing a culture in which everyone considers risk will help you get this balance right. The course is suitable for business owners, leaders, and operational managers, and will give practical advice on how to create a risk culture. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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The 4 Types of Risk Management(CRR05) | As the old saying goes, there’s more than one way to cook an egg. Fried, poached, scrambled, or even boiled! Each method has its strengths and weaknesses. After all, you wouldn’t put scrambled eggs on a salad! Far too messy. When it comes to risk management, there are 4 main ways of doing things: accept, transfer, avoid, and reduce. Like eggs, they each work better in some scenarios than others, so picking the right one is critical. This course will help you select the right approach to managing risks in your business. By the end of this course, you’ll be able to: • Define the 4 risk management strategies • Compare the 4 strategies to select the most appropriate one for the risk in question • Implement the 6 stages of the risk management process Why take this course? This course will help you understand the 4 risk management strategies and where it is most appropriate to use them. Suitable for business leaders, owners, and operational managers, you’ll also learn the risk management process you can utilize with all 4 approaches. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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How to Work Remotely (Employee Version)(REW02) | There’s a good chance that, at some point in your working life, you’ve longed to be working from home. The dreamy ideals of not having to do the morning commute or deal with constant noise and bustle, sound like bliss. But, of course, the reality is different. Remote working isn’t just about remembering to blur out your background on video calls. You need the right environment, structure, and communication methods. To be a successful remote worker, it’s important to make sure everything’s set up to keep you as efficient and productive as you would be in a workplace. So, how do you do that? By the end of this course, you’ll be able to: • Recognize the environmental factors and workday structure necessary for successful remote working • Identify ways to ensure communication is maintained when working remotely • Use best-practice advice to help you become a more effective remote worker Why take this course? For anyone who is, or will be, working remotely, this course can help. It’ll look at how to set up your environment and schedule for productivity, and make sure communication is clear and open, so you don’t miss anything important. It’s also got some advice to help you become a more effective remote worker. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Remote Culture(REW03) | In traditional workplaces, there’s always a workplace culture. It’s the expectations and support systems that breed the social, emotional, and moral backbone of every company. Workplace culture helps individuals feel part of something bigger, and encourages teams to work together to achieve a common goal. But now that remote and hybrid working is becoming the norm, this traditional workplace culture is under threat. Without culture, remote workers can feel isolated, or excluded. And this can have a negative impact on businesses, such as dips in productivity, and poor employee retention. So, how can you make sure this doesn’t happen? Well, you need a remote culture. By the end of this course, you’ll be able to: • Define the necessary steps to creating and sustaining a healthy remote culture • Identify tools that will assist in developing remote culture in your workplace • Use best-practice advice to improve the workplace culture of your remote teams Why take this course? If you’re a manager, team leader, or HR representative, it’s your job to demonstrate and encourage the workplace culture within teams. And this includes teams working in a remote or hybrid way. This course will examine everything you need to do to make sure that a good remote culture is established and nurtured within your company. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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Remote Workspace(REW04) | Ah, the work-from-home day! Snuggled up on your sofa with some comfy cushions, a coffee, and your laptop. But that’s not optimal for your posture or your productivity. For long-term remote working, you need a permanent setup that’ll help you achieve your goals. That includes having the right technology and equipment. And you need to be able to work just as effectively as you would in a workplace environment. So, what do you need to do to achieve that? By the end of this course, you’ll be able to: • Identify a suitable space to use as a remote workspace • Decide which technology and equipment you need for your workspace • Use best-practice advice to keep your remote workspace compliant and productive Why take this course? To be a successful remote worker, it’s important to have a dedicated space to help you be as productive as possible. For anyone who’s working remotely, this course will explain how to choose and set up a space, so you have everything you need to achieve your goals, and comply with certain regulations. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Remote Working and Workplace Harassment(REW05) | Workplaces can be complex structures of different personalities. And sometimes, because everyone’s an individual, with their own thoughts and opinions, workplace harassment can happen. So, policies and procedures exist to make sure everyone knows what expectations are, and what to do if something goes wrong. But, as workplaces change, and remote or hybrid working becomes the norm, these traditional lines become blurred, and the potential for problems increases. So, it’s vital for businesses to recognize issues that may occur, and create a set of standards to guide and protect remote workers. By the end of this course, you’ll be able to: • Define what remote-workplace harassment can look like • Identify the policies needed to set expectations and minimize risks for remote workers • Use best-practice advice to help tackle remote-workplace harassment Why take this course? Making sure everyone knows the expectations and procedures surrounding workplace harassment is crucial for keeping workplace relations healthy. And this also applies to remote workers. For leaders and managers, this course will examine the policies needed to protect remote workers, and how to approach harassment within remote teams. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Setting Business KPIs(KO006) | Whether you’re a team leader or a business owner, it’s important to be aware of how the business is performing. Of course, you want to reach your business objectives. However, you can build your awareness by setting key performance indicators (KPIs). KPIs are quantifiable performance measurements that determine how well the business is progressing toward a predetermined business objective. Attaching KPIs to your business objectives makes it easier for you to track and measure them. Setting KPIs for your business can also help you make better decisions across your organization. This course has been designed to show you how to set and measure KPIs and reach those objectives you’ve set for your business. By the end of this course, you’ll be able to: • Determine how to set business KPIs based on your objectives • Explain how to measure different types of KPIs • Identify how to avoid common mistakes when setting business KPIs Why take this course? As a team leader or business owner, it’s essential to track key targets that will make the most impact on your strategic business outcomes. By using KPIs, you can support your strategy and ensure that you’re reaching the overall goals of the business. This course will help you understand how you can set business KPIs and will explain how you can measure them. You’ll also learn what mistakes to look out for when setting business KPIs. 15 mins | SCORM | Takeaway Tasks | 3.75 | 22/05/2024 | 28/05/2024 |
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KPIs and Employee Performance Management(KO007) | A business is only as good as its employees. But managing employee performance and the daily operation of the business can be difficult. So, it’s important to manage employee performance to see if employees are progressing toward business objectives. Key performance indicators (KPIs) are a way of measuring employees’ performance in the workplace. By using KPIs to manage and track the ability of employees, you can ensure that they‘re achieving personal and business goals. This course has been designed to show you how to manage and measure employee performance using KPIs. By the end of this course, you’ll be able to: • Define what key performance indicators (KPIs) are • Explain how to use KPIs to measure employee performance • Identify the benefits of using KPIs to manage employee performance Why take this course? If you want your employees to fulfill business objectives, it’s important to track their progress. Utilizing KPIs can provide you with a measurable metric to manage employees’ performance. This course will teach you how to define what key performance indicators (KPIs) are, how to use them to measure employee performance, and the benefits of using KPIs to manage employee performance for your business. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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The Balanced Scorecard(KO008) | Whether you’re a team leader or a business owner, it’s important to be aware of how the business is performing. Of course, you want to reach your business objectives. However, you can build your awareness by setting key performance indicators (KPIs). KPIs are quantifiable performance measurements that determine how well the business is progressing toward a predetermined business objective. Attaching KPIs to your business objectives makes it easier for you to track and measure them. Setting KPIs for your business can also help you make better decisions across your organization. This course has been designed to show you how to set and measure KPIs and reach those objectives you’ve set for your business. By the end of this course, you’ll be able to: • Determine how to set business KPIs based on your objectives • Explain how to measure different types of KPIs • Identify how to avoid common mistakes when setting business KPIs Why take this course? As a team leader or business owner, it’s essential to track key targets that will make the most impact on your strategic business outcomes. By using KPIs, you can support your strategy and ensure that you’re reaching the overall goals of the business. This course will help you understand how you can set business KPIs and will explain how you can measure them. You’ll also learn what mistakes to look out for when setting business KPIs. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Leading and Lagging KPIs(KO009) | To stay ahead of the competition, you need to know how you can improve or change different areas of the business. You can do this by measuring progress toward business goals and objectives through key performance indicators (KPIs). However, to make them even more useful, your KPIs can be further divided into 2 different types: leading and lagging. By measuring progress through leading and lagging KPIs, you can begin to understand business conditions and trends. Additionally, their metrics can inform you if you’re on the right track to meeting business goals and objectives. It’s essential to use both leading and lagging KPIs in tandem to produce the most accurate picture of business performance. By the end of this course, you’ll be able to: • Identify the differences between leading and lagging KPIs • Recognize specific types of leading and lagging KPIs • Explain how to use leading and lagging KPIs to reflect on current and future business events Why take this course? As a team leader or manager, you’ll find that monitoring leading and lagging KPIs helps you gain a competitive advantage and the ability to change actions if needed. In this sense, they assist you in making strategic decisions and predict the future business growth. This course will explain the differences between leading and lagging KPIs, the specific types of leading and lagging KPIs, and how to use them to reflect on current and future business events. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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KPIs and The Golden Thread(KO010) | Businesses use key performance indicators (KPIs) to measure employee performance toward a specific objective. However, once you’ve set your objectives, it can be challenging to plan how you’re going to work toward them. That’s where something called “the Golden Thread” can help. Think of the Golden Thread like the steps you take to bake a cake. Doing them in the right order will result in something tasty. But if you miss a step, it can affect the final outcome. The Golden Thread emphasizes the importance of maintaining accurate records of the activities of businesses and employees. You can then follow these records to trace any action taken by an individual or the business. In this sense, the Golden Thread allows businesses to track KPIs more effectively and quickly identify areas of improvement. By the end of this course, you’ll be able to: • Explain what the Golden Thread is and how it can affect your KPIs • Apply the Golden Thread framework to establish a connection between KPIs, employee behaviors, and the overall goals of the business • Iterate the established Golden Thread to reflect strategic changes within the business Why take this course? As a team leader or manager, it’s important to ensure that everyone is clear about the organizational strategic goals and performance requirements. Utilizing KPIs and the Golden Thread can help employees understand how their specific role impacts the vision of the organization. This course will teach you what the Golden Thread is, how the Golden Thread framework can be applied to establish a connection between KPIs, employee behaviors, and the goals of the business you work for, and iterating the established Golden Thread to reflect strategic changes within the business. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Strategic Thinking(SDV01) | Chess players always think a few moves ahead in any game, and so do strategic thinkers in business. Strategic thinking focuses on the long-term vision, ensuring that every move matches up with the overall goals. In your role, you don’t just need to sort out today’s tasks, you have to plan for what comes next, too. Leading with strategy can have a far-reaching impact on all areas of a business. Strategy ensures that a company uses time and money well, and also helps you to spot problems and opportunities early. This allows businesses to change things up if needed and rethink the game plan for achieving success. By the end of this course, you’ll be able to: • Recognize the key qualities of strategic thinking • Implement strategic-thinking tips • Explain how business leaders can cultivate a strategic-thinking culture Why take this course? Successful strategic thinking allows you to have an enormous impact on the business’s trajectory. This course is for those in senior positions who need to plan, assess, and reroute if necessary to ensure they meet business goals. You’ll learn about the most important qualities of strategic thinking, apply strategic-thinking tips, and learn how to develop a culture of strategic thinking. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Formulating a Winning Strategy(SDV02) | As you know, crossing your fingers and hoping for the best just doesn’t cut it in business. Every company thrives on a good plan, and simply writing one out isn’t enough. You need to be able to design a strategy that’s foolproof, actionable, and positions the business you work for a step ahead of the others. Knowing the finer details of your industry and what your competition is up to will help you create a winning strategy. For this, you’ll find that analytical tools come in handy. Using them well will help you understand where the business is in its journey to success, where it should be heading, and any factors that might impact performance. By the end of this course, you’ll be able to: • Explain how to evaluate the state of competition within your industry using the SWOT analysis framework • Apply Porter’s Five Forces analysis to determine the position of your business in the context of your industry’s competition • Conduct a PESTEL analysis to analyze the environmental factors that impact the business’s performance Why take this course? If you’re a leader who wants to forge a path that’s not only clear, but less traveled by competitors, this is the course for you. Having the right tools can make a big difference. This course gives you those tools to better understand the market you work in. You’ll learn how to use a SWOT analysis, Porter's Five Forces analysis, and a PESTEL analysis. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 27/05/2024 |
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Scenario Planning and Risk Management(SDV03) | Have you ever been caught off guard by something in business? It's not a great feeling. But with the right tools and training, you can expect the unexpected and plan for it. Business is unpredictable. But that doesn't mean you can't try to get ready for what's coming. One way to do this is by thinking about different things that might happen in the future and making plans just in case they do. This helps businesses deal with surprises and keep going strong, no matter what. With scenario planning and risk management, you’ll be prepared to handle these “what if” situations effectively. By the end of this course, you'll be able to: • Explain different types of scenario planning: “Multi-Level Driver-Based Analysis,” “Single-Variable Sensitivity Analysis,” and “Initiative-Based Scenario Planning” • Create robust contingency plans for a wide variety of scenarios • Identify how to avoid common pitfalls in the scenario planning process Why take this course? The world changes fast, and so does business. This course is great for leaders who want to stay one step ahead. You'll learn different types of scenario planning, and how to avoid common pitfalls. And if you find yourself in an unexpected situation, you’ll have the knowledge of how to create contingency plans. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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A Walkthrough of Business Operating Models(SDV04) | The traditional workspace you used to know, with its fixed hours and single office location, is gradually becoming a relic. Happy and motivated employees now enjoy an era of flexible work models. Businesses benefit, too, seeing surges in efficiency, adaptability, and overall morale.But here's the catch: to navigate this new landscape, you need a good understanding of the business models available. You can’t use a one-size-fits-all approach. Selecting the right model relies on matching up your company's unique goals and needs correctly. And you also need to work out if your chosen model truly delivers on its promise.By the end of this course, you’ll be able to:• Describe the types of business operating models, such as hybrid, remote, and matrix• Match the types of business operating model to the business needs and goals• Measure the effectiveness of the chosen business operating modelWhy take this course?This course is perfect for team leaders, managers, and business leaders. It’ll help you understand the changing workspace and improve your strategies where needed. You’ll gain an understanding of various operating models, enabling you to confidently select the most suitable one. And you’ll have the tools to measure a model’s effectiveness.10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 22/04/2025 |
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Business Model Innovation(SDV05) | Renting a movie from a store used to be one of the best ways to start off a night on the couch. There were rental stores in every city, offering great movies and enhancing the cinematic experience with popcorn and soda. But, as tech changed, those stores were all gone. They just didn’t innovate and change their business model. On the flipside, there were some success stories, too. A popular provider of streaming services these days began as a movie rental-by-mail service. A shift in business models saw their subscriber numbers skyrocket. Having this ability to understand the shift in business-model information is crucial for the company you work for, too. This course is designed to help you adapt the business model or create new ones for long-term success. By the end of this course, you’ll be able to: • Explain the importance of innovating business models • Use case studies to demonstrate the impact of business model innovation • Describe key strategies to accelerate transformation Why take this course? If you’re a manager or team leader, then you’re a key contributor to how the company you work for sees and deals with changes and will find this course particularly useful. Taking this course will give you a solid grasp of business model innovation and the skills needed to drive positive change within the organization. You’ll be better equipped to navigate the evolving business landscape, respond to disruption, and identify opportunities for growth and success. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Global Market Entry Strategies(SDV06) | No matter where the company operates, you need exactly the same approach to market entry, don’t you? Well, not necessarily. Language, currency, culture, and politics – every single location presents a unique set of challenges and opportunities. Simply using the same market-entry strategy over and over is a mistake. Successful leaders know it’s the inside information that makes all the difference. That means local expertise about how that market operates, and the factors influencing it. Whenever you enter a new market, developing a tailored strategy means you leverage those factors. This allows you to anticipate risks and maximize opportunities. By the end of this course, you’ll be able to: • Define the purpose of a market-entry strategy • Develop the right market-entry framework for your product • Recognize how you can leverage the role of a robust localization strategy to optimize the success of your market entry Why take this course? With each new domestic or international market entry, having the right strategy is key. So, if you’re a senior business leader, or a manager or team leader at any level, this course is for you. You’ll learn why strategy development makes sense, how to identify the right framework, and why each new market challenge is a chance to supercharge market expansion. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Measuring and Evaluating Strategy Success(SDV07) | Imagine for a moment that you’re the coach of a soccer team. You’ve been developing a plan to win a tough game, and it seems to be paying off. Your team has scored 2 goals already, which is a good measure of how well your team is executing that game plan. But it’s only by collaborating with the assistant coach that you can get feedback to adjust your strategy. It's the same in any business. Getting things right isn’t simply a case of making a change and hoping for the best. You must measure whether your strategy is working using Key Performance Indicators (KPIs) and then keep on top of any changes to adapt the strategy through feedback when it doesn’t. Doing so constantly leads to a successful team and, ultimately, business. This course is designed to help you become a champion. By the end of this course, you’ll be able to: • Explain how to align performance metrics and key performance indicators with your objectives • Apply best practices for how to effectively communicate your reports with your team • Recognize how to harness the power of strategic feedback loops to improve your strategy Why take this course? Just like in a soccer game, measuring and evaluating strategy success in a business context involves setting performance metrics, identifying KPIs, and establishing feedback mechanisms. If you’re a manager or team leader, this course is key to ensuring your game plan stays on track. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Crisis Management and Adapting Strategies(SDV08) | Crisis management involves adapting business strategies in a response to unforeseen events within organizations. An unforeseeable event creates a level of risk for an organization, such as a financial loss or damage to the company reputation. It’s important to create a crisis-management strategy to best position the organization to withstand a crisis. Without a strategy in place, you’re more likely to make mistakes. A crisis-management strategy is a unified framework of choices that an organization makes in response to a crisis. While you can’t prepare for every scenario, it’s important that you can adapt your crisis strategy to fit the most likely scenarios within the business that you work for. This course will help. By the end of this course, you’ll be able to: • Explain how to build a crisis strategy by creating a crisis vulnerability assessment • Identify the key members for your crisis-management team and equip them with resources • Describe how to express appreciation and recognition for team members following a crisis and conduct a post-crisis review Why take this course? It’s inevitable that every organization is going to face a significant crisis every so often. That’s why it’s important to create a strategy that analyzes internal and external vulnerabilities. Suitable for business leaders, managers, and team leaders, this course will help you build a crisis strategy by creating a crisis vulnerability assessment. It’ll teach you how to identify the key members for your crisis-management team and equip them with resources. You’ll also learn how to express appreciation and recognition for team members following a crisis and conduct a post-crisis review. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 26/05/2024 |
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Strategic Leadership and Strategy Success(SDV09) | Strategic leadership involves using your problem-solving skills and strategic vision to help team members achieve organizational goals. To drive organizational success, strategic leaders focus on understanding the situation, considering different options, and making decisions that benefit team members. By utilizing strategic leadership, you can develop a vision for the organization that enables it to adapt to economic and industry trends. Strategic leaders must then put this vision into action through various strategic leadership tactics – such as mapping out appropriate stages – to help employees reach their goals. This vision can then be used to motivate employees, encouraging productivity and fostering a sense of unity to implement change within the organization. By the end of this course, you’ll be able to: • Define what strategic leadership looks like in practice • Identify the characteristics of strategic leaders and how those qualities optimize organizational structure • Apply strategic leadership tactics, such as creating room for failure and reflecting on your mistakes Why take this course? By utilizing strategic leadership, you can understand the organization’s mission and create a strategy focused on achieving this mission. You can also advocate for and engage with employees. Suitable for business leaders, team leaders, and managers, this course will help you define what strategic leadership looks like in practice. It’ll teach you how to identify the characteristics of strategic leaders and how those qualities optimize organizational structure. You’ll also learn how to apply strategic-leadership tactics, such as creating room for failure and reflecting on your mistakes. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Integrating Ethics into Strategy Development(SDV10) | When a company creates plans for the future, it’s important that what is morally right to do is considered. This means not only thinking about the impact of its strategy on the people who work in it, but the impact it’ll have on others, on the environment, and on society as a whole. Integrating ethics into strategy development is like adding a conscience to your business plan, ensuring that it’s responsible and does the right thing for everyone involved. It’s not just the right thing to do, either; it can also be profitable. Ethical considerations can lead to an increase in both social and financial performance. Unethical behavior can lead to corporate failures. This course is designed to show managers and team leaders how integrating ethics into the strategy development process can help establish the kind of company you want to build. By the end of this course, you’ll be able to: • Explain how incorporating ethics into strategy development is not only “right”, but also profitable • Create an internal assessment that analyzes the business’s moral, social, and legal obligations • Recognize how to apply ethical considerations in a variety of business decisions, such as goal-setting, resource allocation, risk assessment, and performance measurement Why take this course? By integrating ethics into strategy development, you can make people aware of the moral values associated with every decision the company takes. Suitable for business leaders, managers, and team leaders, this course will explain how incorporating ethics into strategy development is not only “right”, but also profitable. It’ll help you create an internal assessment that analyzes the business’s moral, social, and legal obligations. You’ll also learn how to apply ethical considerations in a variety of business decisions. 10 mins | SCORM | Takeaway Tasks | 2.50 | 22/05/2024 | 28/05/2024 |
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Getting the Most out of Your Manager's Playbook(NM001) | Even when you’re an experienced manager or team leader, joining a new company isn’t always easy. There’s a lot of new information to get your head around and, sometimes, you’ll have to pick it up very quickly. Wouldn’t it be great if there were a big book that told you everything you needed to know? Luckily for you, there is: The manager's playbook. The manager's playbook is a set of guidelines, processes, and best practices that can help you learn more about the business you’re joining. It contains important information about your role and responsibilities. It also offers valuable insights into the day-to-day running of the team. But the manager's playbook is a tool. And just like any other tool, you need to know how to use it. This course will show you. By the end of the course, you’ll be able to: • Recognize how the manager's playbook can be used in the day-to-day running of your team • Follow tips to maximize your use of the manager's playbook Why take this course? As an experienced manager or team leader starting a new role, you want to hit the ground running. Knowing how to interpret and get the most out of the manager's playbook can help you do this. In this course you’ll learn how to use the manager's playbook in the day-to-day running of your team. You’ll also learn some top tips to help maximize your use of the manager's playbook. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 27/05/2024 |
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Setting the Right Tone(NM002) | You’ve been here before. You were a great manager in previous roles and can confidently lead a team. But as you enter your new role, you need to pay close attention to your new environment. Different companies have different processes, protocols, and workplace cultures. That’s why you need to set the right tone. As the person in charge, setting the tone of your leadership is vital. It can help establish your expectations of the team and the workplace atmosphere you want to create. Are you the kind of leader who prizes collaboration above all else, or is efficiency the name of the game? Setting the tone communicates who you are and how you want your team to respond. This course will show you how to make a great start. By the end of the course, you’ll be able to: • Explain how to set the right tone in multiple areas, from work ethic, to risk-taking, to collaboration • Create support systems to ensure your tone is consistent across your words and your actions • Apply top tips to maintain the right tone after you’ve succeeded in setting it Why take this course? Setting the tone of your leadership can help manage expectations and establish you as a capable and effective leader in a new working environment. In this course you’ll learn how to set the right tone in multiple areas, and how to create systems to ensure consistent communication and action. You’ll also come away with some top tips to help you maintain the tone you’ve established. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Building Key Relationships(NM003) | When you start a new job, there’s a lot to get your head around. What are the company’s core values? What are some key processes, and which communication channels should you use? It’s important to understand those things. But it’s more important to get to know who you’re working with and to build key relationships. Your relationships with others will inform how well you perform in your new role. Understanding hierarchies, company structures, and what’s important to your colleagues can improve how you communicate with them. This in turn can lead to greater understanding, cohesion, and collaboration. This course will show you how to make a confident start. By the end of the course, you’ll be able to: • Foster relationships with employees on your team through actions like one-to-one meetings and team-building events • Create relationships with the leadership team by setting clear goals and objectives • Describe how to build relationships with other business managers, such as creating opportunities for cross-functional collaboration Why take this course? Managers and team leaders need to know how to communicate effectively with those around them. Building key relationships with others, from employees to leaders, can help you do this. In this course you’ll learn how to build relationships with your team through actions like one-to-one meetings and team events. You’ll also learn how to create relationships with other leaders and business managers. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 26/05/2024 |
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Working with HR(NM004) | In today’s changing workplace environment, you have to juggle considerations beyond projects and profits. While your focus is on the business, someone needs to keep an eye on the human side of the organization, which is why HR is there. And knowing how to work with HR is vital. A healthy partnership with the HR team is key. When managers collaborate well with HR, everyone’s goals and objectives align and stay on track. Working with HR requires good communication and a collaborative approach. Shared goal-setting, clarified responsibilities, and strategic ongoing assessment achieve everyone’s best outcome. By the end of the course, you’ll be able to: • Establish a set of shared goals between managers and the HR team • Differentiate between the responsibilities of managers and HR teams over shared areas of work (for example, onboarding, performance management, and training) • Implement a strategic data approach to measuring collaboration efforts, such as leveraging tech to manage meetings, compensation, and people analytics Why take this course? Great collaboration between HR and management doesn’t just happen without a good strategy. This course is designed to guide managers in structuring an effective partnership with HR. You’ll learn how to set goals jointly, how to clarify your different responsibilities, and how to assess the working relationship using the right metrics. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Resilience as a New Manager(NM005) | Starting a new leadership position isn’t always easy. While you might’ve faced issues in the past, new workplaces and roles can sometimes present challenges you haven’t encountered before. That’s why it’s important to assess your resilience levels and take steps to make sure you’re ready for what’s ahead. Resilience is the ability to bounce back or adapt when you’ve faced difficult situations. As a leader who’s new to the company, you need to maintain your sense of purpose, emotional stability, and strength as you rise to meet these challenges. This course will show you how to do just that. By the end of the course, you’ll be able to: • Assess your current level of personal resilience and how that relates to your resilience as a new manager • Identify common challenges and setbacks that new managers are likely to experience • Describe exercises to strengthen your resilience as a new manager, such as identifying trigger points, fostering healthy work relationships, and managing stress Why take this course? New jobs come with new challenges. And, as the person in charge, you need to build your resilience levels, so you can manage your team through difficult times. In this course you’ll learn how to assess your current level of personal resilience in relation to your new position. You’ll also learn about common challenges you might face as a new manager and some exercises to strengthen your resilience. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Improving Your Team With Development Plans(NM006) | While you might find it challenging to manage a new team, you must make sure that team members are reaching their full potential. People need training and support throughout their careers to work more effectively. So, it’s important to understand how you can continuously develop your team’s skills and encourage them to reach their objectives. You can support your team by creating development plans that fit their needs. Using development plans will help you identify shared goals, clarify responsibilities, and establish actionable steps for growth. By creating development plans you can guide team members to reach their goals and successfully create a high-performing team. By the end of the course, you’ll be able to: • Define the purpose of a development plan in terms of assessing and improving your team • Explain how to create an effective development plan step by step • Describe how to implement, update, maintain your team’s development plan as they progress Why take this course? Encouraging employees to grow and develop their skills can help them achieve their goals within the workplace. So, it’s important that experienced managers create development plans to bring out the best in team members to improve overall team performance. During this course, you’ll learn what a development plan is for and how to create one. You’ll also find out how to change and maintain your development plan as your team progresses. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Encouraging Engagement(NM007) | Encouraging engagement leads to happier and motivated employees. When your team members care about their work, they’re more likely to value their role and contribute to company success. You don’t want team members to lose their passion and drive to meet their objectives. But if employees feel neglected, their engagement levels could decrease. An engaged employee is committed to your team and is eager to reach their goals. It’s vital to take proactive steps to increase employee engagement or you could risk losing your team. Engagement analytics can help you understand what motivates each team member. And you can also boost engagement in various ways, like offering professional-skills development. By the end of the course, you’ll be able to: • Identify different forms of engagement in the workplace • Explain how to collect engagement analytics to better understand your team’s intrinsic and extrinsic motivators • Implement engagement tips, like investing in developing personal and professional skills and creating feedback loops Why take this course? Engaged employees are vital to the success of any team and business. So, it’s essential that experienced managers encourage employee engagement to support the needs of the team and boost workplace performance. During this course, you’ll learn different forms of engagement, how to gather engagement analytics, and how to apply engagement tips. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 27/05/2024 |
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Professional Relationships and Boundaries(NM008) | If you want to maintain a safe working environment, then you need to establish professional boundaries. While it’s important to develop a good working relationship with your team, professional boundaries allow you to understand what is and isn’t acceptable behavior. You could find yourself in a challenging situation which makes it difficult to maintain your boundaries. If you haven’t established those boundaries, then ethical issues could come up in the workplace and negatively impact your reputation. But communicating your professional boundaries allows you to navigate any misunderstandings about working relationships. By the end of the course, you’ll be able to: • Define your professional boundaries • Apply general guidelines to establish and communicate your professional boundaries • Plan how to respond if someone breaks your professional boundaries Why take this course? By establishing boundaries, you can make sure that appropriate behavior occurs in the workplace. It’s essential that experienced managers create professional boundaries to separate their professional and personal lives. During this course, you’ll identify your professional boundaries and learn how to communicate them. You’ll also learn how to respond if your professional boundaries are broken. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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How to put a Playbook Together(NM009) | As far as playbooks go, this isn’t your 1st rodeo. You’ve led a team or managed before. Which means you’re probably already familiar with business playbooks. But while you might’ve used one before in previous roles, how confident would you feel actually putting a playbook together? A business playbook is a detailed and comprehensive manual which contains all your team’s policies, processes, and procedures. It tells users how the business operates and explains more about the role each person plays. But putting together a playbook isn’t always easy, especially when you’re new to the company. Luckily, this course can show you how. By the end of the course, you’ll be able to: • Explain how to measure the effectiveness of your playbook • Outline the elements of a comprehensive business playbook, including different team workflows and team procedures • Explore different documentation tools, such as knowledge-base software, visual-mapping software, and templating software Why take this course? Even though you’ve led a team or managed before, joining a new team can be tricky. And putting together a playbook when you’re not totally familiar with the company is even harder. In this course you’ll learn how to measure the effectiveness of your playbook. You’ll find out about the key elements of a comprehensive playbook. You’ll also learn about different documentation tools to help you create your playbook. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Onboarding Staff as a New Employee(NM010) | You've just arrived in the company, and now you're onboarding employees. It's great to welcome new staff. But how can you do that when you're almost as new as they are? Inducting employees while finding your own feet is challenging. But show the team members you trust and value them, and you’ll gain respect while empowering others to step up. By encouraging collaboration, you’ll excel at onboarding even as a new manager. Don’t forget the expertise you have yourself, including your own recent induction. You'll need to create a team-led onboarding plan to successfully welcome new employees. Basic kindness and listening will help, along with your many other transferable skills. By the end of the course, you’ll be able to: • Identify transferable skills from previous roles, either managerial or otherwise, and apply them to the onboarding process of your new organization • Navigate the dynamics, culture, and protocols of the organization, so you can help others during their onboarding process as well • Describe various ways to leverage your experience as a new employee, to connect with new staff during the onboarding process Why take this course? As a new manager, you have an onboarding superpower! You're a relatable role model, and a breath of fresh air. This course reframes the challenge of onboarding staff by showing you how to leverage your unusual position. You’ll learn how to draw from other skill sets, and use your own onboarding journey as inspiration. And you’ll discover ways that being new is an unexpected strength for managing onboarding. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Connecting Employees to their Purpose(NM011) | It’s good to value your hard-working team members. It helps to remember that each has an individual sense of purpose beyond work, too. When motivated by deeper inspirations, employees invest themselves fully. Productivity is boosted by greater focus, creativity, and drive. But it’s tricky to engage with your employees at a level where you discover their passion. Helping employees connect to their purpose is possible, if you take time for regular, honest conversations. You’ll harness a powerful resource, using empathy, and by finding more personally meaningful ways to engage them in the company. By encouraging everyone to reflect on their sense of purpose, you’ll earn their respect and personal investment. By the end of the course, you’ll be able to: • Describe the impact that connecting employees to their purpose has on work • Explain how to bring to life each employee’s purpose through action and intentional conversations • Apply key tips to connect employees to their purpose at work on a consistent basis Why take this course? Leveraging your employees’ deeper purpose takes time, effort, and genuine interest. If you’re managing a team that’s ready for heart and soul engagement, this course is for you. You’ll learn why championing a sense of purpose transforms businesses. This course will also show you how to have the kind of conversations that make it happen and provide you with ideas for action to keep it going. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 26/05/2024 |
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Probation Periods: what are they good for?(NM012) | After a successful interview, every recruit needs time to settle in and prove they have what it takes. You’ve seen their resume and references, and they’ve answered your questions in a way that ticks the boxes. But now it’s time to find out about how they perform day-to-day. A good interview doesn’t necessarily mean a good long-term fit for your team. A probation period will show you everything you need to know. You’ll have clear and structured evidence over time, so you can be confident in your ultimate hiring decisions. Probation periods help you to assess and support new recruits while they showcase their skills and attitude. You’ll identify areas for improvement and acknowledge emerging potential. By the end of this course, you’ll be able to: • Define the goals, functions, and expectations for you and your employee during a probation period • Outline how to effectively measure and manage the performance of employees during their probation period • Explain how to determine the outcome of the probation period (termination, regular employment, or extension of the probation period), including how to articulate that during an end-of-probation meeting Why take this course? Effective probation periods are essential for making sure your new hires have what it takes to succeed. So if you’re a manager heading up recruitment, this course is for you. You'll learn how probation periods identify all kinds of strengths and weaknesses, allowing every new employee the best chance to become a long-term asset. This course will also show you how to assess a probation period's outcome. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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When Onboarding Goes Wrong(NM013) | You’re great at welcoming new employees on their 1st day. They arrive excited to join the team and take their 1st steps on board. But the next few weeks don't always lead to success. Some new recruits may become unhappy. When onboarding goes wrong, you face serious questions about the way forward. Unsuccessful onboarding is stressful for everyone. As the manager, you might feel you've failed if the onboarding process doesn’t work well. But by taking the right action, you can turn things around. Poor onboarding experiences happen for valid reasons. Maybe an agreed procedure wasn't effective, wasn’t followed, or had yet to be put in place. Using feedback to discover the specific issue, you can intervene strategically to save the day. By the end of the course, you’ll be able to: • Identify common causes of poor first impressions and how to avoid them • Interpret the feedback to measure the success or failure of your onboarding process and how to improve it • Use strategies to rescue a poor onboarding experience Why take this course? Successful onboarding is vital for getting the best out of new employees. Whether you're a manager dealing with onboarding problems, or taking steps to avoid them, this course is perfect for you. You’ll learn how to avoid making a poor first impression, and how to interpret feedback about the onboarding process. This course will also give you strategies to improve onboarding. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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How to Understand New Business Culture(NM014) | Some companies prize innovation above all else, while others are more interested in promoting collaboration. What seemed normal at the last company you worked for, might be completely different at the new one. And that’s ok! The key thing is to tap into the business culture of the company you’re about to become a part of. Business culture refers to the shared values, beliefs, and behaviors which characterize the working environment of an organization. Some of these will be actively shared, while others might be unwritten cues you need to discover for yourself. This course will show you how to be proactive in understanding your new business culture. By the end of the course, you’ll be able to: • Describe the impact of evolving business culture on work performance • Explain business-culture cues that arise from observing the work environment • Gather key insights by asking questions from peers and HR regarding areas such as how performance is evaluated and what traits are valued Why take this course? Joining a new company can feel pretty daunting, especially when things are done differently to the last place you worked at. That’s why figuring out the business culture is vital for understanding the environment you’ll be working in. In this course you’ll learn about the impact of business culture on work performance. You’ll also learn about business-culture cues from observing the environment you work in, and how to gather key insights on business culture. 10 mins | SCORM | Develpment Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Spending Time with Departing Employees(NM015) | You didn't expect that! A team member resigns out of the blue. It's your job as a manager to sign the paperwork, and life goes on. But what if this were the worst possible timing? You had no warning – you thought things were fine. Now you’re losing valuable experience and faced with the cost and effort of recruiting and onboarding. Spending time with departing employees transforms that difficult “break up” into potential business growth. A smooth transition is in everyone's interests. Being supportive, you can learn key insights from honest and open communication. The feedback helps you address underlying issues. And networks increase, as you have a new brand advocate out there, who may even return to the company in time. By the end of the course, you’ll be able to: • Work with leavers to facilitate a smooth transition (which would cover things like breaking it to the team, facilitating handovers, etc.) • Use strategies to obtain feedback and implement key takeaways to help improve the experience for existing and future employees • Explain how to keep former workers connected to the organization Why take this course? Time spent with a departing employee has unexpected benefits. So, if you’re a manager handling employee departures, this course is perfect. You'll learn to manage change well and gain effective strategies for learning from feedback. The course will also show you how and why to stay actively connected with those who’ve left. 10 mins | SCORM | Development Plan | 2.50 | 22/05/2024 | 28/05/2024 |
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Buddy Systems(NM016) | You want every new team member to quickly feel at home. After all, the sooner they find their feet, the faster they can play their part in the business. But, don’t underestimate the challenges faced in those early days. The practicalities, the culture, the way things are done – it’s different everywhere!Workplace buddy systems can help new team members get up to speed. Buddies play a vital role in orientation. They field questions, introduce other co-workers, and show the way to the coffee machine. New team members get a buddy from the 1st day through the 1st few months. That means they’ll learn the ropes more quickly. This course is designed to show you how to set up the right buddy system for your workplace.By the end of the course, you’ll be able to:• Describe the components of an effective buddy system• Analyze different use cases/scenarios of buddy systems and decide when best to use themWhy take this course?Workplace buddy systems help to orient new team members, and give more-experienced staff the chance to learn management skills. That means you can give your time to work-related issues and let other team members step up as buddies. In this course you’ll learn about the different parts of a buddy system, and find out when it’s best to use different buddy-system scenarios.10 mins | SCORM | Development Plan | 2.00 | 22/05/2024 | 18/02/2025 |
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The Competitive Advantages of Supply Chain Management(SCM01) | Understanding the journey that a product or service takes from being created to reaching a consumer is crucial to any production, distribution, or sales business. And good supply-chain management will help any business enhance operational efficiency, reduce costs, and meet customer demands with precision. Managing the end-to-end process of delivering a product or service means you’ll need to understand some key components. You’ll also want to be as competitive as possible within your industry. There’s some useful technology out there to help you optimize your procedures. This course will help you to master the whole process, from start to finish. By the end of the course, you’ll be able to: • Identify the key components of a supply chain, including procurement, production, distribution, and customer service • Describe the competitive advantages of an efficient supply chain, such as improvised efficiency, risk management, and cost reduction • Apply technology and adopt an agile process to optimize your supply chain, from automation of orders and analytics to integrating the supply chain with other business functions Why take this course? If you’re an operational manager or part of a supply-chain team, you’ll need certain skills and tools to be able to manage it effectively. This course will cover some key strategies and techniques to help you manage your supply chain. You’ll look at different components and some of the advantages of improvised efficiency, risk management, and cost reduction. And by applying certain technology, you’ll see how you could optimize your supply-chain process. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Transparent Supply Chain Processes(SCM02) | You know it’s important to be aware of the ins and outs of your supply chain. You’ve worked hard to keep track of how it all works and to understand it from beginning to end. Customers, suppliers, and anyone who’s invested in the organization you work for need to know some of these details, too. If they don’t, it might undermine their trust. With a transparent supply-chain process, you’ll communicate each step involved in it to these important people. Increasing transparency by sharing data or through supply-chain mapping lets everyone know what’s happening across the organization's supply-chain process. You can formulate ways to sort information into different disclosure levels, increasing trust across the board. By the end of the course, you’ll be able to: • Evaluate the current internal and external interests, the flow of goods, and any existing challenges in the supply chain of the organization you work for • Formulate a plan to sort information into different levels of disclosures • Apply tips to increase transparency in the supply-chain process, such as sharing data, supplier scoring, standardizing processes, and supply-chain mapping Why take this course? This course is perfect for supply-chain teams and operational managers. It’ll help you evaluate the interests of the organization you work for, and spot any existing problems in the supply chain. You’ll learn how to build a plan to sort information into different disclosure levels. And you’ll gain tips that will help increase supply-chain process transparency in the organization you work for. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Gaining Efficiency: Inventory Management(SCM03) | Inventory management is the unsung hero of supply chains. It plays a pivotal role in finding the sweet spot between meeting customer demand and steering clear of surplus. Essentially, it revolves around supervising the procurement, storage, and distribution of goods to maximize efficiency and profitability. It’s definitely a balancing act. And one that demands appropriate tools and strategies, like the ones outlined in this course. Ultimately, successful inventory management requires you to understand the best strategies for different situations. For one situation, the "Just in time" approach might be best, so that the business only receives goods when necessary. In another situation, it might be better to prioritize accurate inventory forecasting to prevent stock shortages. By understanding the benefits of various strategies, you’ll find a balance that improves efficiency, cuts costs, and strengthens overall supply-chain resilience. By the end of the course, you’ll be able to: • Define the role of “inventory management” in a supply chain • Explain common categories that exist within an inventory account • Apply inventory-management strategies to determine the best fit for different scenarios, including “just-in-time” inventory management, ensuring a “safety stock”, prioritizing accurate inventory forecasting, and batch tracking Why take this course? This course is an essential resource for anyone involved in supply-chain inventory management. It looks in detail at what the role involves and explores key areas within the field. It provides practical tools and strategies, along with valuable resources to address real-world inventory challenges. In a world prioritizing efficiency, cost reduction, and supply-chain resilience, this course is invaluable for anyone wanting to enhance their expertise in the field. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 27/05/2024 |
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The Role of Logistics(SCM04) | Supply-chain logistics are used to coordinate the way goods and services are stored, shipped, and supplied to the customer. Sometimes, people use the phrases “supply-chain management” and “supply-chain logistics” interchangeably. But there are important differences between the 2 phrases that you need to be aware of. When an organization’s employees don’t understand how important logistics are, its supply chain could become disorganized. That’s why you need to be able to define the role of logistics in a supply chain. Understanding various logistic activities will make it easier to efficiently coordinate these activities across different teams. By the end of the course, you’ll be able to: • Define the role of logistics in a supply chain, and specifically how it differs from supply-chain management • Describe various logistics activities within a business, such as transportation management and information flow • Explain how to efficiently coordinate logistics across different teams Why take this course? This course is perfect for supply-chain teams, operational managers, logistics teams, customer managers, and risk managers. It’ll explain the role of logistics in a supply chain and how this differs from supply-chain management. You’ll also get to know the different types of logistics activities that a business relies on, like transportation management and information flow. When you’ve taken this course, you’ll be able to explain how to coordinate logistics across various teams. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Sustainable Supply Chain(SCM05) | Supply chains have a big impact on the environment. They contribute to issues like pollution, resource depletion, and waste. Even with the best intentions, it can sometimes be challenging to find ways to make a supply chain more environmentally friendly. But by analyzing costs and tracking the environmental impacts of each stage of the process, you can work toward it. Using eco-friendly practices can help lessen the impact that resources, processes, and activities have on the environment. So can being open about how you work, and teaming up with suppliers for responsible sourcing to boost sustainability. By embracing these challenges, the organization you work for can play a part in creating a more environmentally-friendly global supply chain. This course will help you navigate the various options that are out there. By the end of the course, you’ll be able to: • Explain the environmental impact of supply chains • Describe the common challenges that prevent companies from working toward sustainable supply chains • Apply steps for working toward a sustainable supply chain Why take this course? If you’re a supply-chain or operational manager, it’s important that you understand how supply chains impact the environment. This course will help you prepare for challenges and apply steps to reduce your carbon footprint. It’ll look at the main environmental impact supply chains have on the planet and cover some common challenges that might prevent you from achieving your sustainability goals. And it will outline some steps you can take to make the supply chain as green as possible. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Workforce Management(SCM06) | The art of workforce management involves a range of activities designed to support and maximize the productivity and effectiveness of a workforce. Coordinating a workforce involves some key functions, like staff scheduling, attendance management, and labor forecasting. Analytics play a crucial role in this, providing valuable insights to help you optimize human-resources efforts. There’s also some useful technology available that can help you streamline these processes. You need to regularly assess your approach to workforce management, so you can identify problems and implement improvements. The success of the organization you work for depends on having the right people, in the right place, at the right time. It’ll also be influenced by industry trends, market demands, and internal shifts. This course will give you some valuable tools to help you assess and improve your approach to workforce management, on an ongoing basis. By the end of the course, you’ll be able to: • Define the function of “workforce management” and the basic steps it entails: staff scheduling, managing attendance, labor forecasting, and using analytics to optimize performance • Assess your current workforce-management approach and identify gaps • Apply tips to optimize your organization’s human-resources efforts, such as leveraging technology or partnering with third-party agencies to outsource labor if and when needed Why take this course? This course is an essential resource for experienced human-resources professionals who work with supply chains and logistics. From scheduling and attendance to predicting future needs, it covers the basics of effective workforce management. You'll discover how tools like analytics and technology can enhance your human-resources tasks, making them more efficient and accurate. It’ll help you transform your team-management skills into an effective and well-coordinated strategy. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Supply Chain and Social Responsibility(SCM07) | Social responsibility is an important part of supply-chain management. Businesses need to be aware of how their operations impact communities, individuals, and the environment. Consumers and customers are also aware of this, with many choosing to only buy from businesses that have an ethical supply chain. That’s why it’s so important that the supply chain of the organization you work for meets socially aware standards. If it doesn’t, the company runs the risk of not only losing customers but also damaging communities and the environment. You’ve got to consider where the supply chain is based, where the materials come from, and how supply-chain processes impact the world. And you need to take a strategic approach to creating and maintaining an ethical supply chain. By the end of the course, you’ll be able to: • Outline the factors companies need to consider when choosing a sustainable and ethical supplier • Recognize the real-world limitations of finding and working with sustainable and ethical suppliers • Apply strategies to create and maintain a sustainable and ethical supply chain Why take this course? If your role involves working with supply chains, this course will help you understand the importance of making ethical and sustainable choices when it comes to that supply chain. This course will show you what should be considered when choosing an ethical supplier. It’ll help you see the possible limitations of finding and working with this kind of supplier. And it will help you see the strategies you can use to maintain a sustainable and ethical supply chain. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Supply Chain and Risk Management(SCM08) | A supply chain is an important part of every organization. It’s how products and services are created, sold, and delivered, which makes it a pretty complicated process. Because it’s so complex, a supply chain is open to certain risks that could disrupt it. Failing to manage these risks correctly could be the difference between happy customers and serious customer turnover. You’ve got to understand the possible supply-chain risks and how to manage them. The 4 main types of risk are economic, environmental, social, and political. Knowing more about each will make spotting the warning signs easier. Then you can apply strategies to overcome them. By the end of the course, you’ll be able to: • Describe the 4 types of supply-chain risk, and warning signs for each • Carry out a supply-chain risk assessment • Apply strategies to mitigate supply-chain risks Why take this course? This course is perfect for those working in supply-chain teams or for operational and risk managers. It’ll help you spot the warning signs for the 4 types of supply-chain risk. You’ll find out how to carry out a supply-chain risk assessment. And you’ll learn how to apply strategies to mitigate any supply-chain risks you find. 10 mins | SCORM | Infographic | 2.50 | 22/05/2024 | 28/05/2024 |
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Gamification in UI/UX(UI001) | Putting together work and fun is a tried and tested approach with big potential for promoting user engagement with less exciting content. By reframing that chore or challenge as a game, you sweeten the experience of tackling the obstacle. But gamification isn't easy. It needs a careful strategy, so the user stays focused on the tasks and learning, not just climbing the leaderboard.With your gamification skills up to speed, you can strike a good balance between work and fun in your UI/UX designing. You’ll be ready to use game mechanics like badges, goals, and social interaction to promote engagement and habits. Users will feel curious and motivated to engage with your product and become excited about interacting with your brand.By the end of this course, you’ll be able to:• Explain key elements of gamification• Integrate different game mechanics into UX designs• Identify and overcome common challenges in gamificationWhy take this course?“All work and no play” might work for robots, but gamification is a win for human engagement. So, if you’re an experienced developer or designer taking your UI/UX to a new level, this course is for you. You’ll learn the core aspects of gamification, how to enhance your UX seamlessly with game mechanics, and how to recognize and solve common gamification challenges.10 mins | SCORM | Infographic | 2.50 | 21/08/2024 | 30/04/2025 |
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Usability Testing and Research(UI002) | Sometimes the most obvious flaw trips up a product launch. When you did the usability study, everyone in your volunteer group said the product was great. But now that it’s out in the world, users are reporting issues with the product you didn’t expect. Looks like you needed to do more research.Research and usability testing is essential, but it has to be done right – early and often, with targeted improvements along the way. You need to identify and target specific aspects, so the feedback can be applied effectively. And you also need to know which approach is best for your situation, and how to get the most from it.By the end of this course, you’ll be able to:• Identify and apply common methods to gain UX feedback• Determine the best usability-testing methods for your needs• Create an effective usability-testing scriptWhy take this course?With valuable insights from your target audience throughout the design journey, you’ll make all the fixes well before the launch, and still have time for polishing. So if you’re an experienced developer or designer needing to upgrade your usability testing, this course is for you. You’ll learn methods for getting UX feedback and how to use them, discover which testing methods are best for different purposes, and write a testing script that does the job.10 mins | SCORM | Infographic | 2.50 | 21/08/2024 | 30/04/2025 |
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Responsive Design(UI003) | Today’s technology delivers endless choice and innovation, and that’s not slowing down. It’s an exciting time for designers like you, but challenging, too. Whether it’s basketball shoes or a global shopping platform you’re developing, parameters are changing daily. Marketplaces go crazy for an influencer’s twist on footwear, while your online shoppers demand integration with groundbreaking devices.Being responsive will help you keep pace and stay ahead. By listening to user feedback, you’ll be updating the product while keeping the branding consistent and functionality smooth. Responsive design is an effective way to handle the extreme pace of technological change. You’ll adapt and make allowances for different users’ needs while maintaining function, ease of use, and appeal.By the end of this course, you’ll be able to:• Explain the key principles of responsive design• Identify and solve the main challenges in responsive design• Employ best practices for responsive designWhy take this course?Through responsive design, businesses stay relevant and future-ready, even in this fast-moving world. So, if you’re a designer or developer of any product or user experience, this course is for you. You’ll learn the key principles of responsive design, how to handle its challenges, and apply best practices.10 mins | SCORM | Infographic | 2.50 | 21/08/2024 | 30/04/2025 |
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Interaction and Prototypes(UI004) | You’ve probably heard that some great inventions arrive fully formed in their creator’s imagination. But for most designs, every seemingly perfect idea needs testing and improving, time and again. It just takes one user to spot a crucial flaw or weakness in a great idea.To save time, money, and reputation, the top designers make extensive use of prototypes. From pencil sketches through to functioning models, prototypes give test participants the chance for realistic interaction with the general concept and its finer details. The feedback you get from them will help you test, adapt, and optimize the final design.By the end of this course, you’ll be able to:• Explain the key principles of interaction design• Describe the types and uses of low- and high-fidelity prototypes• Gather and apply feedback on prototypes to refine design conceptsWhy take this course?When you’re developing interactive products, it’s vital to take a structured approach to testing and gathering feedback. So, if you’re an experienced developer or designer, this course is for you. You’ll learn the key interaction design principles and discover the various prototypes you’ll need to use and why. You’ll also explore how to get and use effective feedback that takes your product to its full potential.10 mins | SCORM | Infographic | 2.50 | 21/08/2024 | 30/04/2025 |
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Emotional Design and User Engagement(UI005) | Imagine you’ve just test-driven your dream car. Your friend texts you to find out how it went. “So?” They don’t just want to hear that the vehicle took you from A to B and had a steering wheel. Your friend wants to know if it lived up to the dream. Is it everything you ever wanted in a car? They want to know how you feel about it. Emotional design was a thing way before the first smartphone launched. But today’s consumers expect it as the norm. Choosing a product is about enhancing life with feel-good vibes. As a designer, your products must speak to the heart, as well as fulfilling their function. By applying principles of emotional design and user engagement, you’ll leverage human perceptions to enhance your designs and interactions beyond words. By the end of this course, you’ll be able to: • Explain the ways emotional design impacts user experience • Describe the levels of emotional design and how to achieve them • Apply methods to measure the impact of emotional design Why take this course? Successful designers know that product users want their emotional needs met, with positive vibes, and intuitive interfaces. If you work in product design, this course is for you. You’ll learn why user experience relates to emotional design, explore how to achieve this at deeper levels, and how to measure the impact on users. 10 mins | SCORM | Infographic | 2.50 | 21/08/2024 | 21/08/2024 |
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Qualitative Data Collection(DA020) | Some questions can’t be boiled down to a number. Where are your safety hazards? What do employees enjoy most about working here? How could you improve a product or service? These all have complex answers that are affected by people’s experiences, attitudes, moods, and beliefs. How you collect and analyze this qualitative data will change depending on your goals. You could interview employees, run focus groups to observe how people interact with your product, or review complaints to spot common themes. Whichever method you choose, this course will explain how to get useful results. By the end of this course, you’ll be able to: • List different types of qualitative data • Describe methods for qualitative-data collection • Explain common methods for analyzing qualitative data Why take this course? With the right data, you can uncover insights that'll help you save costs, make your workplace safer, help people work more efficiently, or improve a product. If you work with data, this course is for you. You’ll find out about different types of qualitative data, ways to accurately collect that information, and how to analyze your results to get useful insights. 10 mins | SCORM | Infographic | 2.50 | 22/08/2024 | 22/08/2024 |
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Introduction to Agile and Scrum for Product Teams(PT001) | As someone who supports the development of new products, you’ve got a lot on your plate. You’re trying to design, test, and produce the best products possible, within a limited time frame. But with so much going on, it’s easy to lose sight of what the customer wants. That’s where Agile and Scrum can help you.Agile is an iterative framework for flexibility, collaboration, and acting on customer feedback to help you develop top-notch products. Scrum is a part of the Agile framework and offers a structured-development approach to help you organize work into small, manageable chunks. By combining Agile and Scrum, you and your colleagues can work with greater speed, agility, and collaboration to create better products. This course will show you how.By the end of this course, you’ll be able to:• Describe the 4 pillars and 12 principles of the Agile framework in the context of product teams• Explain how the Scrum methodology, including Teams, Events, and Artifacts, works in the context of product teams• Effectively incorporate Scrum ceremonies into broader Agile practicesWhy take this course?Whether you’re a product owner, manager, or designer, you know that customers are at the heart of what you do. By using the Agile framework to plan a project and Scrum to facilitate it, you can create great customer-focused products every time. In this course, you’ll find out how the Agile framework and Scrum methodology work in the context of product teams. You’ll also learn how to effectively combine Scrum ceremonies with Agile practices.10 mins | SCORM | Development Plan | 2.00 | 22/08/2024 | 10/02/2025 |
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User Story Writing and Product Backlog Management(PT002) | Defining the exact requirements of a product isn’t always easy. You know you need to communicate the “why” and “how” to end users, but how do you actually do this? And then there’s the challenge of keeping your backlog organized in the face of changing priorities. It’s a lot. Luckily, implementing user stories and backlog management can help.User stories are straightforward product descriptions, delivered from the point of view of the end user. Backlog management is the process of organizing, refining, and updating the list of features and tasks needed to deliver a product. By combining user stories and backlog management, you’ll create a smoother development process.By the end of this course, you’ll be able to:• Follow basic steps to create effective user stories• Use strategies to manage dependencies• Apply tips to maintain a well-organized backlogWhy take this course?If you’re a product owner or a delivery manager, you know how hard it can be to organize the backlog and communicate product requirements. This course will walk you through using steps to create user stories and strategies to manage dependencies. You’ll also learn some tips to help you maintain a well-organized backlog.10 mins | SCORM | Development Plan | 2.00 | 22/08/2024 | 10/02/2025 |
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Managing Product Handoffs(PT003) | Have you ever experienced miscommunication during a product handoff? Whether you’re the person delivering information or the person receiving it, it’s frustrating to feel you’ve not communicated or understood the whole picture. That’s why learning to manage product handoffs is so important.The product-handover stage is a delicate one. You need to effectively share detailed information with different departments. Everyone involved in the handover needs to grasp the product’s requirements and understand their role. This course will show you how to manage this process effectively.By the end of this course, you’ll be able to:• Create effective product-handover documents• Conduct effective handover sessions• Apply general tips to ensure effective handoffsWhy take this course?Whichever side of the handoff you’re on, you need to understand the product and your role in the handover. In this course, you’ll learn how to create product-handover documents and conduct successful handover sessions. You’ll also come away with some valuable tips to make the handoff process run smoothly.10 mins | SCORM | Development Plan | 2.00 | 22/08/2024 | 10/02/2025 |
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Release Planning and Roadmap Management(PT004) | When you’re creating new products, you need a sense of direction. Without one, it’s easy to get lost in the details and lose sight of what the customer wants. Understanding what you want to achieve with your products is important. That’s where release planning and roadmap management can help.Release planning is the process of deciding which features or updates will be included in product releases and when. Roadmap management is the plan of action around the project’s long- and short-term goals. Creating a product roadmap and a release plan can help you fulfill your product-development objectives. This course will show you how.By the end of this course, you’ll be able to:• Follow basic steps to create a product roadmap• Follow basic steps to create a release plan• Apply release-planning best practicesWhy take this course?Whether you’re a product owner, product manager, or delivery manager, it’s important to lay out your product-development goals. In this course, you’ll find out how to create a product roadmap and release plan. You’ll also learn about some best practices to apply to your release plan.10 mins | SCORM | Development Plan | 2.00 | 22/08/2024 | 10/02/2025 |
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Iteration and Minimum Viable Product (MVP)(PT005) | As someone who works in product development, you’re used to managing different priorities. You have to balance time and budget constraints, not to mention meeting the needs of your customers. But how do you know what the customer wants and if your product’s delivering on its promises? That’s where an iterative process and defining your minimum viable product can help.A minimum viable product, or MVP, is a version of your product with enough basic features to attract early adopters. MVPs are a great way of understanding value and gaining customer feedback. Iteration is the process of repeating key steps to help you identify where improvements to the product can be made. This course will show you how to use these concepts to understand the value of your product.By the end of this course, you’ll be able to:• Define your minimum viable product• Follow basic steps to build a minimum viable product• Apply best practices to gather user feedback for effective iterationWhy take this course?Whether you’re a product owner or a delivery manager, you need to understand the essential features of your product. Once you know this, you can gain feedback and make improvements. In this course, you’ll find out how to define your minimum viable product. You’ll also learn some steps to help you build a minimum viable product and some best practices for effective iteration.10 mins | SCORM | Development Plan | 2.00 | 22/08/2024 | 10/02/2025 |
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Stakeholder Management for Product Owners(PT006) | As the old saying goes, you can’t please everyone. But as a product owner, you do need to find ways to make sure your stakeholders are happy. Whether that’s through handling conflicts, gathering feedback, or maintaining effective communication, that’s where stakeholder management comes in.Stakeholder management is the process of communicating and collaborating with your stakeholders to ensure the product’s continuing development and success. As the product owner, you need to identify, understand, and address the needs and expectations of stakeholders. This course will show you how.By the end of this course, you’ll be able to:• Implement best practices to maintain effective communication with stakeholders• Apply strategies to manage conflict among stakeholders• Use tips to gather constructive stakeholder feedbackWhy take this course?A key part of being a product owner is making sure stakeholders are kept in the loop about product developments. Not only that, you need to manage expectations and resolve disagreements. You’ll come away from this course with some strategies to manage conflict among stakeholders and some tips for gathering feedback. You’ll also learn some best practices to ensure effective communication with stakeholders.10 mins | SCORM | Development Plan | 2.00 | 22/08/2024 | 10/02/2025 |
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Product Vision and Strategy(PT007) | Do you ever wish you had a crystal ball? That way you could just see into the future and know exactly how to manage the development of your next product. Unfortunately, things don’t quite work like that. But with a clear vision and some strategic planning, you can still make sure your product development is a success.Product vision is all about understanding what you want to achieve with a product. Your vision includes goals and aspirations for the product, while your strategy is how you’ll achieve these ambitions. This course will show you how to create a vision and build a strategy for success.By the end of this course, you’ll be able to:• Apply tips to create an effective product vision• Follow steps to build a product strategy• Apply best practices to maximize product-strategy successWhy take this course?As someone who’s in charge of guiding the development of products, you need to have a clear vision of what success looks like. You’ll come away from this course with some tips to help you create an effective product vision. You’ll also learn some best practices and steps to build a successful product strategy.10 mins | SCORM | Development Plan | 2.00 | 22/08/2024 | 10/02/2025 |
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KPIs for Product Owners(PT008) | You know the product through and through. You were there during its development and you’re proud of what’s been produced. But how do you know if the product is fulfilling its objectives? That’s where introducing some KPIs can help. KPIs, or Key Performance Indicators, are metrics to help you measure the impact of your product. Setting KPIs can help you understand if things are working or if there’s room for improvement. Whether you decide to measure user engagement or customer satisfaction, setting relevant KPIs can help you track the product’s performance. This course will show you how. By the end of this course, you’ll be able to: • Describe common KPIs for product owners • Select the most relevant KPIs for your product • Effectively track your chosen KPIs Why take this course? As a product owner, you want to know whether you’re reaching your goals and if the product is having the desired effect. KPIs can help you measure this. You’ll come away from this course with some common KPIs for product owners. You’ll also find out how to choose and track relevant KPIs. 10 mins | SCORM | Development Plan | 2.50 | 22/08/2024 | 22/08/2024 |
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Risk Management in Product Ownership(PT009) | Developing products isn’t for the fainthearted. As a product owner, you’re likely to face obstacles and uncertainties at every stage of development. But, to develop truly innovative products, it’s worth taking on and managing risks. Risk management involves identifying, assessing, and addressing potential problems or uncertainties surrounding the impact of a product. These could be anything from monitoring user retention to handling debt or software bugs. You can’t eliminate risk entirely from the development process, but you can choose how you handle it. This course will show you how. By the end of this course, you’ll be able to: • Identify risks at various stages of the process • Apply strategies to mitigate potential risks • Develop contingency plans for known risks Why take this course? As a product owner, you’re bound to come across uncertainties during development. It’s up to you to manage these risks. This course will help you identify risks at various stages of the development process. You’ll also learn how to apply strategies to reduce these risks and develop contingency plans. 10 mins | SCORM | Development Plan | 2.50 | 22/08/2024 | 22/08/2024 |
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KPIs for Product Managers(PT010) | As a product manager, you’re used to juggling priorities, assessing progress, and making tough decisions. But wouldn’t it be great if you had a way to track the product’s performance to help you make those decisions? That’s where KPIs come in. Key Performance Indicators, or KPIs, are a valuable decision-making tool. They’re metrics that can help you understand the reach of the product. Tracking relevant KPIs can help you manage the product’s development and decide where to make improvements. This course will show you how to use them. By the end of this course, you’ll be able to: • Describe common KPI areas for product managers • Determine the most appropriate KPIs for your product • Effectively track your chosen KPIs Why take this course? KPIs are an important tool that can help you understand whether the product’s succeeding and if improvements are needed. In this course, you’ll find out about some common KPIs for product managers. You’ll also learn how to choose the most appropriate KPIs for your product and track them. 10 mins | SCORM | Development Plan | 2.50 | 22/08/2024 | 22/08/2024 |
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Speed to Competency(EO001) | When a new hire joins your company, or someone starts a new role, it’s natural for them to take time to settle in. Even though they have the skills and experience for the job, they need to learn how your business works and how to contribute to its success. If this takes too long, it’s frustrating for your new starter and puts pressure on their team. Accelerate the speed to competency by offering new hires a robust, personalized onboarding program. Be sure to include training, support, and access to mentors. It’s also useful to understand why competency can take a long time. By the end of this course, you’ll be able to: • Identify potential causes for longer time to competency • Apply general tips to reduce the time to competency • Implement strategies to reduce time to competency Why take this course? Ever worried about how long it’ll take for new hires to get up to speed? This course is for you. In fact, it’s a joint effort between multiple areas of the business. Speed to competency also means speed to efficiency, teamwork, and performance. So, whether you’re in management, human resources, or elsewhere, you’ll appreciate the advantages of reducing time to competency. 15 mins | SCORM | Development Plan | 3.75 | 22/08/2024 | 22/08/2024 |
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Transparent Compensation(ER006) | Transparent compensation, or pay transparency, is when companies communicate how much they pay their employees and any other benefits they receive. Pay ranges could be included in job ads, for example – or shared within the business. Being open about wages can drive fair-pay policies, increase trust, and attract talent. It’s important to consider the drawbacks of transparent compensation. But if you decide it’s right for your company, there are best practices you can follow to plan, introduce, and continually improve your pay-transparency policy. By the end of this course, you’ll be able to: • Identify the benefits and drawbacks of transparent compensation • Take steps to implement a transparent compensation policy • Apply tips to improve the success of transparent compensation Why take this course? This course is designed to help decision-makers navigate transparent compensation. You might have the responsibility of deciding whether pay transparency is right for your business. Or you might organize and oversee the rollout strategy. This course will guide you to success. 10 mins | SCORM | Development Plan | 2.50 | 22/08/2024 | 22/08/2024 |
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Agility and Flexibility in Organizations(LE011) | You’ve come up with a great strategy for your next project. You know it’s going to guarantee that new car design you’ve been working on is the next big thing. And, what do you know, it pays off. Naturally, when your next project rolls around, you want to try the same thing. Except, this time, it doesn’t work so well. You and your team are left feeling deflated, wondering why it wasn’t as successful this time around.Knowing when to apply flexibility and agility in an organization helps everyone adapt quickly when it’s time to make a change. But there are important differences between being flexible and being agile, especially in relation to the business you work for. When you know these differences, it’s easier to see when you need flexibility or agility, and when you need both.By the end of this course, you’ll be able to:• Describe the difference between agility and flexibility• Describe how agility can be used in different areas of the business you work for• Explain how flexibility can help businesses overcome challengesWhy take this course?Everyone can benefit from learning more about agility and flexibility in organizations. By the end of this course, you’ll know the clear differences between them. You’ll see just how important agility is across different business areas. And you’ll learn how flexibility is crucial for overcoming problems and challenges in a business.10 mins | SCORM | Takeaway Tasks | 2.50 | 24/08/2024 | 22/04/2025 |
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Leadership Styles: Dominant(LE012) | You know what a win can mean to your team. If that cool new car or project you’re all working on is popular, everyone will feel motivated for the next project. But if it doesn’t go well, the team might feel like all their hard work was for nothing. Then you could end up with an unmotivated team.Understanding what the dominant-leadership style is will help you use it to motivate and inspire your team members. This can help you support them, even when things aren’t going according to plan. Knowing the strengths and weaknesses of this style will help you use it as effectively as possible. And applying its qualities will make it easier for you to lead assertively and face any challenge head-on.By the end of this course, you’ll be able to:• Define the dominant-leadership style• Describe the strengths and weaknesses of a dominant-leadership style• Apply the qualities of a dominant-leadership styleWhy take this course?If you’re a team leader, new manager, business leader, or a senior executive, this course is perfect for you. You’ll learn what makes up a dominant-leadership style. By the end, you’ll know what the strengths and weaknesses of this leadership style are. You’ll also be able to apply dominant-leadership-style qualities.10 mins | SCORM | Takeaway Tasks | 2.50 | 24/08/2024 | 24/08/2024 |
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Leadership Styles: Influencing(LE013) | As a leader, you know it’s important to be enthusiastic and proactive. When it comes to working on a new project with your team, staying optimistic and energetic helps get the job done. You can use your energy and influence to motivate and inspire your team. But if your energy starts to fade, theirs will, too. And nobody wants that.Understanding what the influencing-leadership style is will show you how to use enthusiasm and persuasiveness to motivate your team. Once you know this style’s strengths and weaknesses, you’ll be able to use it to keep the team’s energy high. Then you can apply influencing-leadership qualities to inspire and encourage the people you work with.By the end of this course, you’ll be able to:• Define the influencing-leadership style• Describe the strengths and weaknesses of an influencing-leadership style• Apply the qualities of an influencing-leadership styleWhy take this course?This course is perfect for team leaders, new managers, business leaders, and senior executives. It’ll show you what the influencing-leadership style is. You’ll learn about the strengths and weaknesses of this kind of leadership. And you’ll find out how to apply influencing-leadership qualities to your workplace.10 mins | SCORM | Takeaway Tasks | 2.50 | 24/08/2024 | 24/08/2024 |
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Leadership Styles: Steadiness(LE014) | It’s exciting when you and your team are working on a project. Whether it’s creating a new car or striving to achieve an organization goal, you all work hard and collaborate to get the job done. But with so many opinions flying around, it’s up to you to keep collaboration at the core of your work. Otherwise, you risk losing stability within your team and undermining their progress. Understanding what the steadiness leadership style has to offer will help you see how it could support collaboration within your team. Developing an awareness of the weaknesses as well as the strengths of this approach will allow you to avoid potential drawbacks. And applying the qualities of this leadership style will help you take active steps to make sure everyone works together and has an input. It’ll also allow you to build strong team relationships based on trust. By the end of this course, you’ll be able to: • Define the steadiness leadership style • Describe the strengths and weaknesses of a steadiness leadership style • Apply the qualities of a steadiness leadership style Why take this course? This course is perfect for team leaders, new managers, business leaders, and senior executives. You’ll learn what defines a steadiness leadership style. It’ll show you what the strengths and weaknesses of this leadership style are. And it’ll help you apply the qualities of a steady leader within the organization you work for. 10 mins | SCORM | Takeaway Tasks | 2.50 | 24/08/2024 | 24/08/2024 |
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Leadership Styles: Conscientious(LE015) | Whether you and your team are working on a brand-new car design or another project, you’ll want to produce the highest-quality work possible. You’ll need to use a logical, systematic approach to achieve this. It’ll make sure everyone knows what they’ve got to do and when. Without this kind of order, the team could end up confused, unfocused, and struggling to progress. Understanding what the conscientious-leadership style has to offer will show you how it can help you develop an analytical and structured approach. You can then apply its qualities to develop accuracy and stability in your team. Knowing this style's strengths and weaknesses can help you avoid any potential pitfalls, so you can guide your team to produce high-quality work. By the end of this course, you’ll be able to: • Define the conscientious-leadership style • Describe the strengths and weaknesses of a conscientious-leadership style • Apply the qualities of a conscientious-leadership style Why take this course? If you’re a team leader, new manager, business leader, or senior executive, this is a great course for you. You’ll learn about what the conscientious-leadership style is. You’ll find out what its strengths and weaknesses are. And you’ll learn how to apply its qualities in your work. 10 mins | SCORM | Takeaway Tasks | 2.50 | 24/08/2024 | 24/08/2024 |
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Unlocking Team Dynamics through Understanding your Leadership Style(LE016) | It’s time for you and your team to come up with a brand-new car design. At first, ideas are flowing and everyone’s excited to have their say. But if you don’t guide your team, things are likely to become quite chaotic. The problem is you don’t know your leadership style. This can make it hard for you to effectively lead and coordinate your team. Luckily, you can take a strategic approach to figuring out what your particular leadership style is. Once you’ve identified yours, you can use it to unlock your team's true potential. Doing so will help you support and guide team dynamics. This course will show you how. By the end of this course, you’ll be able to: • Apply strategies to determine your leadership style • Describe how your leadership style can impact team dynamics • Follow tips to adjust your leadership style to maximize your team’s capabilities Why take this course? This course is perfect for team leaders, new managers, business leaders, and senior executives. You’ll learn strategies to figure out your leadership style. And you’ll see how it influences the dynamics of your team. Plus, you’ll get tips on modifying your leadership style to enhance your team's performance. 10 mins | SCORM | Takeaway Tasks | 2.50 | 24/08/2024 | 24/08/2024 |
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Applying Six Sigma(QME06) | You want the processes at the business you work for to be the best they can be. You’re eager to improve them and find yourself wondering how you can get started. It’s challenging, but if you don’t positively develop processes, then you could risk increasing errors and reducing efficiency. This can negatively impact project performance, so it’s important to know how you can reduce any problems. Six Sigma is a set of methodologies that’ll help you identify and eliminate errors and measure business processes. Using Six Sigma will help you maintain quality control and eliminate anything that prevents you from meeting customer needs. By the end of this course, you’ll be able to: • Explain Six Sigma and its methodologies • Describe potential uses for the Six-Sigma approach • List common tools and methods for Six Sigma Why take this course? If you’re seeking to improve efficiency in the business you work for and enhance quality control, you’ll find this course useful. It’ll outline Six Sigma’s methodologies, potential uses, and some of its methods and tools. 10 mins | SCORM | Infographic | 2.50 | 24/08/2024 | 24/08/2024 |
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Six Sigma - Kaizen(QME07) | You don’t want to settle for a specific end goal. You’d rather continuously look for ways to improve the business. Maybe you should create a new, standardized work process. But if you introduce a sudden, big change, then people could struggle to maintain this new way of working. This could negatively impact efficiency. It’s not easy to change company culture for the better, but it’s essential to support every aspect of the business. The Kaizen approach focuses on making small, gradual changes to eliminate waste and improve efficiency over a long period. Using the Kaizen approach encourages you to include everyone in the decision-making process to increase the chances of finding a solution to any problems. By the end of this course, you’ll be able to: • Explain the Kaizen approach • Define key terms used within the Kaizen philosophy • Describe the similarities and differences between Kaizen and Six Sigma Why take this course? If you want to see significant results over time and eliminate errors, then this course is for you. It’ll help you understand the Kaizen approach and philosophy. You’ll also learn how Kaizen differs from Six Sigma, and about the similarities in the two approaches. 10 mins | SCORM | Infographic | 2.50 | 24/08/2024 | 24/08/2024 |
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Six Sigma - Lean(QME08) | You’re very knowledgeable about the business you work for. You know exactly which tools and resources are available to your team, from physical resources to time allocation. But what if they don’t need all of these resources? Using unnecessary resources could negatively affect business performance and actually reduce efficiency. It’s essential to know which resources are valuable and which ones can be eliminated. The Lean methodology can help you do this. It’s a method that provides you with the tools to identify and eliminate waste resources. Using this method will help you improve organizational performance, so you can create more value for consumers. By the end of this course, you’ll be able to: • Explain the Lean methodology • Define key terms commonly used in Lean organizations • Outline common processes in the Lean methodology Why take this course? Anyone who wants to reduce wasteful resource use and improve business performance will benefit from this course. It’s also vital to understand which resources are valuable to maintain continuous improvement. In this course, you’ll learn about the Lean methodology, the key terms, and the common processes. 10 mins | SCORM | Infographic | 2.50 | 24/08/2024 | 24/08/2024 |
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Six Sigma - DMAIC Process(QME09) | Sometimes, even the most successful companies can experience challenges. Revenue can decrease, and even product quality can drop. With so many different areas of the business, it can be difficult to identify improvement opportunities. This could reduce the company’s competitive edge and lead to confusion among team members. It’s important to understand how to identify and address any problems that arise. The DMAIC (Define, Measure, Analyze, Improve, and Control) process can help you do this through a 5-phase strategy. It aims to improve a variety of organizational processes. Using this process will help you improve the quality of results produced by company operations. By the end of this course, you’ll be able to: • Describe DMAIC and its uses within and separate from Six Sigma • Follow steps to achieve each of the 5 phases of DMAIC • List tools and techniques for each DMAIC phase Why take this course? Anyone seeking to improve existing-process problems with unknown causes will find this course useful. It’ll help you create a clear path for reaching organizational goals by creating a structured approach. In this course, you’ll learn about the DMAIC process, its 5 phases, and the techniques for each phase. 10 mins | SCORM | Infographic | 2.50 | 24/08/2024 | 24/08/2024 |
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Six Sigma - Roles and Responsibilities(QME10) | You’re confident and knowledgeable about your role and responsibilities within the business you work for. But you also need to understand Six Sigma. If you don’t understand who does what in the Six Sigma process, you could undermine the effectiveness of the methodology. This could lessen the likelihood that projects will be successfully delivered. Everyone has a crucial role to play in working toward organizational success. That’s why it’s important to understand the Six Sigma roles and responsibilities. Each role has a specific set of responsibilities that drive efficiency, quality, and continuous improvement. Understanding these roles and responsibilities will help you encourage a collaborative culture, where you and your colleagues can achieve organizational goals together. By the end of this course, you’ll be able to: • Describe the roles within Six Sigma • Explain the responsibilities of each role in Six Sigma Why take this course? If you want to effectively apply Six Sigma to create a culture of continuous improvement, this course is for you. It’ll teach you about the Six Sigma roles and their specific responsibilities, so you can help make sure projects are successfully delivered. 10 mins | SCORM | Infographic | 2.50 | 24/08/2024 | 24/08/2024 |
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Financial Conduct Authority Overview (UK)(FCA01) | The Financial Conduct Authority – or FCA for short – is the UK’s financial regulator. They’re the ones who protect people from bad conduct in finance. They set the rules, make sure companies follow them, and keep the finance industry fair. They do all this while also making sure there’s still competition between businesses and that the economy keeps growing.To do their job, they need to wear a few different hats. At times, they’re setting standards that companies must follow. At other times, they’re enforcing the laws – issuing fines and bringing criminals to justice. But what exactly do they do? And which companies need to follow their rules?By the end of this course, you’ll be able to:• Describe the role of the FCA• Explain the ways in which the FCA regulates financial markets• List the enforcement powers of the FCAWhy take this course?Everyone working in finance should be aware of the FCA. Regardless of your role, their standards affect your day-to-day work and set the bar of what’s expected from you. So it’s important to understand why they exist, what they do, and how they work. On this course, you’ll find out about the FCA’s role, how they regulate financial markets, and their enforcement powers.Disclaimer:Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference.10 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 30/04/2025 |
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FCA Conduct Risk (UK)(FCA02) | Of course, you’d like to think that everyone always behaves in a way that reflects a strong code of ethics. But unfortunately, this isn’t always the case. Factors like unconscious bias or conflicts of interest can cloud how we behave and make decisions. And when you’re working with a customer’s finances, your conduct directly affects them and their financial security. It can also impact your company’s reputation and, in some cases, harm the wider economy.To avoid exposing your customers to conduct risks, you need a solid understanding of what these risks are in the financial markets. You also need to know what drives those risks and how to avoid them to protect your customers’ best interests. The Financial Conduct Authority, also known as the FCA, exists to make sure that financial markets are honest, competitive, and fair. Understanding their three statutory objectives will help you contribute to a safe and professional culture within your industry and the company you work for.By the end of this course, you’ll be able to:• Define conduct risk in financial markets• Describe the three statutory objectives of the FCA• Identify key drivers of conduct risk and how to manage themWhy take this course?This course is a must for anyone in finance and managerial positions who needs to understand and follow the FCA’s three statutory objectives. During this course, you’ll not only learn what these objectives are but also why they’re so important. It’ll define conduct risk and identify what drives it, so you can make sure your customers aren’t impacted.Disclaimer:Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference.10 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 30/04/2025 |
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Financial Crimes Prevention (UK)(FCA03) | It’s unnerving to acknowledge that you and the organization you work for could be targeted by criminals. But you and the processes you work with could be used to further or disguise financial crimes. These crimes can disrupt financial markets or even fund terrorism. They can also severely damage the reputation of the organization you work for.Luckily, there are steps the company you work for can take to make sure it isn’t targeted by criminals. Developing your knowledge of the types of financial crimes will show you why everyone needs to take the risks seriously. And understanding the systems and controls the company you work for uses to prevent and manage those risks will help you do your part.By the end of this course, you’ll be able to:• Describe the types of financial crimes• Identify good and poor practice in managing the risk of financial crimes• Recognize appropriate systems and controls to prevent financial crimesWhy take this course?Everyone working within the financial sector needs to understand the ways companies could be targeted by criminals, and how to prevent it. This course will walk you through the different types of financial crimes, as defined by the Financial Conduct Authority. It’ll explain the difference between good and poor practices when managing risk. And it’ll show you some systems and controls that the organization you work for might use to make sure it isn’t targeted.Disclaimer:Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference.20 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 30/04/2025 |
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Introduction to Consumer Duty (UK)(FCA04) | It can be easy to forget that customers don't understand the products you work with as well as you do. If you worked in a shop or supermarket, this might not have such a significant impact on the customer. But in finance, if a customer doesn’t have all the information they need, it can cause serious harm.To make sure the customer’s needs are always prioritized, the FCA has introduced Principle 12 – The Consumer Duty. It’s a new principle that’s stricter than the other FCA principles and aims to raise standards across the retail finance industry. It sets out rules you must follow to improve customer care and make good customer outcomes a top priority.By the end of this course, you’ll be able to:• Explain the cross-cutting rules and how they relate to the 4 outcomes• Describe the 4 outcomes in the Consumer Duty and how to achieve them• Encourage a customer-focused culture in the business you’re inWhy take this course?If you work in the financial sector, following FCA rules when handling regulated products or services is vital. This course covers the Consumer Duty, explaining the 4 outcomes and the cross-cutting rules. It’ll also give you useful advice on putting the Duty into practice, to build a customer-focused culture in the business you work for.Disclaimer:Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference.10 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 30/04/2025 |
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Anti-Bribery (UK)(FCA05) | Would you recognize if you were being bribed? The answer might not be as straightforward as you think. A bribe can take all sorts of forms, not just money. Even a gift basket could be a bribe. In the UK, getting or giving any kind of bribe, directly or indirectly, is a criminal offence. It could cost you a hefty fine, your job, or even time in prison.You need to be able to recognize the different types of bribes. And you’ve got to know what to do if you come across one. Understanding anti-bribery laws in the UK will protect you and the company from accidentally accepting or giving out a bribe. And it’ll keep you safe from fines and legal repercussions.By the end of this course, you’ll be able to:• Define anti-bribery and its relevant legislation and consequences• Recognize a bribery offence• Take appropriate actions to avoid and act on potential bribesWhy take this course?If you need to understand potential bribery offences and how to respond to them, this course will benefit you. It’ll help prevent you, the company, and your team from accidentally offering or accepting bribes. You’ll learn what anti-bribery laws are and why these regulations are important. And you’ll walk away knowing how to spot what is and isn’t a bribe.Disclaimer:Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference.10 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 22/04/2025 |
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Responsible Lending and Affordability (UK)(FCA06) | A customer comes into your office and asks for a loan. Should you give them one? Clearly, you want to make sure you can trust them to pay it back. So, it’s only sensible to check whether they have a good track record. But just because they can pay you back, doesn’t mean they can afford it.If you’re going to lend responsibly, you need to understand the difference between creditworthiness, affordability, and sustainability. When you assess creditworthiness, for example, you need to factor in how often they’ve paid on time. Fortunately, this course can help you make sure that you don’t put anybody in unnecessary hardship.By the end of this course, you’ll be able to:• Define creditworthiness, affordability, and sustainability• Outline the factors to be considered when assessing creditworthiness• Take measures to avoid unfair business practicesWhy take this course?Anybody involved in lending money will benefit from this course. You need to consider whether you’re lending to someone who can meet repayments. So this course will walk you through the difference between creditworthiness, affordability, and sustainability. It’ll detail what to factor into your risk profile. And you’ll learn how to make sure you’re being as fair as possible to your customer.Disclaimer:Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference.10 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 30/04/2025 |
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Anti-Money Laundering (UK)(FCA07) | You’ve likely seen a lot about organized crime on the news. They’re all pretty much in it for one reason: money. But to spend their ill-gotten gains, criminals must try to make their earnings look legitimate. And to do that, they’ll try to trick you and the business you work for.So, it’s your responsibility, as someone in finance, to be on the lookout for suspicious behavior. If you don’t do your due-diligence checks, you could inadvertently be helping criminals. Through this course, you'll understand what criminals do to hide their identity, and how they distance themselves from their earnings.By the end of this course, you’ll be able to:• Define money laundering and businesses subject to supervision• Identify high-risk factors for money laundering• Apply customer due-diligence checksWhy take this course?The more you understand money laundering, the better you can protect against it. So, everyone in finance needs to understand how criminals can trick you into accepting dirty money. This course will cover how criminals launder their money, which businesses need to be careful, and how to run your due-diligence checks.Disclaimer:Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference.10 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 30/04/2025 |
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Fraud Awareness (UK)(FCA08) | You know how important honesty is in banking and business. Wherever money changes hands, power and influence follow. So, problems like money laundering aren’t just bad for your company, they can point to a trail of corruption and the funding of organized crime. Since you work in finance, you need to know what the law says about combating fraud.The Fraud Act 2006 sets out definitions and examples of fraud. Irregularities and suspicious behaviors can be spotted internally as well as externally. It takes vigilance and proactive steps to succeed in fraud prevention. You’ll need a framework that covers the range of risks and encourages a culture of compliance.By the end of this course, you’ll be able to:• Define fraud and common types of fraud• Describe common fraud techniques and indicators• Apply practices to prevent fraudWhy take this course?The steps you take to minimize the risk of fraud will help safeguard your investors, employees, and the wider world against a broad range of damaging practices and corruption. So, if you’re working in financial services or management, this course is for you. You’ll learn what fraud is and some examples of it, as well as how fraud is carried out and the signs to watch for. You’ll also discover practices to prevent fraudulent activity.Disclaimer:Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference.10 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 30/04/2025 |
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Financial Sanctions (UK)(FCA09) | You supervise all kinds of transactions every day as people exercise their spending power. But sometimes the government applies financial sanctions to limit the spending power of certain individuals, organizations, or countries. Assets may be frozen, and trade restricted or prohibited, to put pressure on political situations and safeguard national security. You need to know how to comply with the law.The FCA (Financial Conduct Authority) sets out procedures that need to be followed for sanctioned people or entities. With the right steps in place, you’ll help minimize the risk by screening your customers, spotting illegal transactions, and taking the right measures. You’ll also recognize any exceptions that may apply.By the end of this course, you’ll be able to:• Explain what financial sanctions are, including potential measures• Screen customers against sanction lists and take appropriate measures upon getting a match• Describe standard exceptions and licensing groundsWhy take this course?Compliance with the FCA around financial sanctions is essential when you’re involved with money. So, if you’re working in finance or management, this course is for you. You’ll learn about financial sanctions and measures, how to check if sanctions apply to your customers, and if so, what to do. You’ll also find out about exceptions and grounds for licensing.Disclaimer:Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference.10 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 30/04/2025 |
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Corporate Governance (UK)(FCA10) | The corporation you work for has so many moving parts, no one knows everything that’s happening. Communications and documents are circulating all the time. Each interaction involves people whose mindsets, values, and interests won’t always align. Unfair influences, internal and external, can lead to unfair practices, mistrust, and even corruption.By applying good corporate governance, you’ll ensure every business activity stays above board. The Chief Compliance Officer (CCO) plays a key role, but from the board to the employees, everyone models the right culture. Through transparency, accountability, training, and a refusal to compromise on governing policies, the business you work for protects against risks to its reputation and integrity, and stays competitive.By the end of this course, you’ll be able to:• Explain what corporate governance is and the principles of the Corporate Governance Code• Define good practice for each of the roles on the board, and the importance of the CCO’s role• Define the purpose and responsibility of the committees in corporate governanceWhy take this course?Good corporate governance guards a business against conflicts of interest and unethical influences – even from individuals who may try to promote their preferences. So, if you work in finance or management at any level, this course is for you. You’ll learn corporate governance and the Corporate Governance Code, and recognize good practices and responsibilities for every role, including the CCO. And you’ll also explore the role and purpose of each committee involved.Disclaimer:Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference.10 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 30/04/2025 |
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Competition Law (UK)(FCA11) | Like every other team in business, your team works hard to win bigger contracts and a greater market share. That drive to succeed benefits consumers and traders alike. But without rules, the marketplace works more like a free-for-all, with the biggest players overpowering everyone. Anticompetitive behavior starts with innocent conversations that share business secrets, leading to deals that stop the business you work for from trading fairly.With a confident grasp of competition law, you’ll stay compliant – spotting any weaknesses that could lead to a legal investigation. The company you work for will need to encourage a culture of compliance from the top down. As a manager, you’ll encourage healthy competition with rival companies while teaching employees best practices that keep things legal.By the end of this course, you’ll be able to:• Identify competition law and prohibited actions• Identify signs that a business could be breaking competition law, and types of anticompetitive behavior• Apply best practices to comply with competition law in all relevant areasWhy take this course?Noncompliance with competition law leads to big penalties, but complying benefits everyone. So, if you’re a manager, director, company secretary, or you work in finance at any level, this course is for you. You’ll explore the guidance about competition law, where it’s often broken, and the signs and behaviors to watch for. You’ll also be able to apply best practices that comply with competition law throughout the business you work for.Disclaimer:Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference.15 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 30/04/2025 |
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Safeguarding for Children (UK)(SG001) | Children are amazing. The way they grow, learn new skills, and develop individual personalities and talents is fascinating. And working with them is incredibly rewarding. While you’re watching them flourish, it’s easy to forget that some children face deliberate acts of harm and abuse. But sadly, it does happen. Safeguarding in the UK centers around taking steps to protect children from harm, so they’re able to achieve their best possible outcomes. But what harm could children face, and what do you need to do to keep them safe? By the end of this course, you’ll be able to: • Explain what safeguarding is, and its relevant legislation • Describe common types of abuse and signs to look for • Follow tips to create a safeguarding policy Why take this course? If you work with children in any capacity, you’re responsible for protecting them from harm. This course will look at the UK legislation relating to safeguarding children, and warning signs that children may be experiencing abuse. It’ll also give you best-practice advice for creating, and following, a safeguarding policy. Disclaimer: Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference. 10 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 24/08/2024 |
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Safeguarding for Adults (UK)(SG002) | Adult life is fast-paced, right? You don’t often get the chance to stop and think about how amazing being a human is. Like the way you grow, learn, communicate, and feel emotions. And every human has rights, from the moment they’re born until the end of their life. But sadly, vulnerable adults aren’t always allowed their basic human rights, and they can be subjected to abuse. The UK has legislation designed to safeguard vulnerable adults, for example, someone suffering from dementia, or mental health issues. To comply, anyone working with or looking after adults with vulnerabilities must take steps to protect them from harm. By the end of this course, you’ll be able to: • Define adult safeguarding and who is at higher risk • Describe common types of adult abuse, and signs to look out for • Take appropriate action if you believe an adult is experiencing or is at risk of harm Why take this course? Whatever job you do, if you’re working with a vulnerable adult, you need to stay vigilant for the signs of abuse and know how to deal with it. This course will explain adult safeguarding, who is at risk of abuse, common types of abuse, and the signs to look out for. It’ll also give you advice about the action to take if you suspect an adult is at risk or the victim of harm. Disclaimer: Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference. 15 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 24/08/2024 |
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Safeguarding Culture (UK)(SG003) | Everyone has the right to feel safe in life. And to make sure that children and vulnerable adults are allowed this right, safeguarding laws exist. When you work in a setting with children or vulnerable adults, you need to follow guidance and comply with rules. But safeguarding goes further than just legislation. To create a truly positive and safe environment, you need a safeguarding culture in your workplace. This will put safeguarding at the center of everything you do, so the people you work with, or care for, are protected all the time. By the end of this course, you’ll be able to: • List the components needed for a safeguarding culture • Apply best practices to encourage a positive safeguarding culture • Identify and overcome challenges in creating a safeguarding culture Why take this course? If you work in an environment where safeguarding needs to be followed, you’re an important part of building a safeguarding culture. This course will look at what’s needed to create a safeguarding culture, as well as how to tackle challenges you could face. And by using the best-practice advice, you’ll be able to create a culture that has a positive effect on safeguarding. Disclaimer: Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference. 10 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 24/08/2024 |
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Managing a Safeguarding Disclosure (UK)(SG004) | Knowing someone trusts you enough to tell you personal information feels good. Like when your best friend or a work colleague confides in you because they know you’ll support them. But, if you work with children, young people, or vulnerable adults, they might disclose things to you, too. And that could be classed as a safeguarding disclosure. If a vulnerable person you work with or look after makes a safeguarding disclosure to you, you need to handle it carefully and correctly. But what exactly are safeguarding disclosures, and how do you deal with them? This course will answer those questions. By the end of this course, you’ll be able to: • Define what a safeguarding disclosure is and the different types • Explain how to respond appropriately to a disclosure • Identify and overcome barriers to disclosure Why take this course? If you work with children or vulnerable adults, knowing what to do if they make a disclosure to you is vital. This course explains what the different types of safeguarding disclosures are. And by using the advice in the course, you’ll be able to overcome barriers and respond correctly to any disclosures that are made to you. Disclaimer: Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference. 15 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 24/08/2024 |
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Safeguarding and Mental Health in Young People (UK)(SG005) | Everyone feels a little low sometimes. But, most of the time, you find a way to get back into a good headspace. For people with mental health issues, resetting often feels impossible, though. And children and young people who experience poor mental health can find it even harder to deal with. When you work with children and young people, recognizing mental health issues and responding correctly is part of safeguarding. But how do you know if a child or young person might be having more than just a bad day, and what do you need to do? By the end of this course, you’ll be able to: • List factors that may increase the risk of mental health problems in children and young adults • List signs that may indicate a change in mental health in children and young adults • Respond appropriately to mental health problems in children and young adults Why take this course? If you work with children and young adults, you’re in an ideal position to spot potential problems. This course examines mental health issues in children and young adults, and how they link to your safeguarding responsibilities. It’ll look at the risk factors and signs that a young person may be experiencing mental health issues. And, by using the guidance in the course, you’ll be able to react and respond appropriately. Disclaimer: Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference. 10 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 24/08/2024 |
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Fire Safety and Fire Warden (UK)(CME23) | You probably know your way around your workplace like the back of your hand, right? It’s easy to picture where everything is, especially the important stuff, like the coffee machine. But do you know what to do, and where to go, in the event of a fire? In the UK, workplaces must follow fire-safety regulations to keep the risk of fire as low as possible. This includes things like putting in place fire-prevention measures, emergency procedures, and appointing a fire warden. Your workplace should have these in place already. But, you have an important part to play in making your workplace as fire-safe as possible. By the end of this course, you’ll be able to: • Describe the relevant UK fire-safety regulations • Explain the role and responsibilities of the fire warden • Follow best practices to ensure fire safety in your workplace Why take this course? Wherever you work, fire safety is one of the most important things for you to know about. This course looks at the UK workplace fire regulations and the fire warden’s role and responsibilities. By using the guidance in this course, you’ll be able to help keep your workplace fire-safe. Disclaimer: Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference. 10 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 24/08/2024 |
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RIDDOR (UK)(CME24) | It’s another crazy workday. You’re rushing through the warehouse, carrying a box in one hand, and entering delivery details on your mobile with the other. You don’t notice a spillage on the walkway, step on it, and slip. You land awkwardly and break your arm. It’s an injury that’s going to mean being off work for a few weeks. Hopefully, this won’t ever happen to you. But, if it does, it’s one of various incidents that need reporting under the Reporting of Injuries, Diseases, and Dangerous Occurrences Regulations 2013. Known as RIDDOR, it’s a piece of health and safety legislation in the UK that workplaces must comply with. By the end of this course, you’ll be able to: • Explain what RIDDOR is, and the importance of reporting • Describe what constitutes a reportable incident • Outline who should report under RIDDOR Why take this course? Whatever job you do, understanding RIDDOR, and which incidents must be reported, helps make sure your workplace stays compliant. This course will give you the lowdown on the regulations, what counts as a reportable incident, and who needs to make reports. Disclaimer: Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference. 10 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 24/08/2024 |
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UK GDPR(CME25) | Think about all the data you hold within a business. You’ll have names and addresses on file, maybe even more sensitive data about staff and customers’ health or personal preferences. In the wrong hands, that kind of information can lead to unwelcome or harmful outcomes, from intrusive marketing to stolen identities. The GDPR (General Data Protection Regulation) exists to safeguard your customers’ data and keep the business accountable. You need to comply with the regulation, spot the relevant issues, minimize the risk, and avoid any penalties. For this, you’ll have to know how to complete a Data Protection Impact Assessment (DPIA). By the end of this course, you’ll be able to: • Identify data held by your business subject to GDPR • Explain the accountability principle and what your business must do to comply • Describe how to complete a DPIA Why take this course? Getting up to speed with GDPR means you’ll spot any data-compliance weaknesses, find solutions quickly, and build credibility and transparency for the business. So, if you’re a business owner, data protection officer, or senior manager, this course is for you. You’ll learn what data your business holds that’s subject to GDPR, and find out about the accountability principle and how to comply. You’ll also discover how to carry out a DPIA. Disclaimer: Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference. 10 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 24/08/2024 |
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Lone Working (UK)(CME26) | Sometimes working on your own can be nice. You can get stuck in without distractions. You don’t have to rely on waiting for anyone else to get the job done. And if you don’t feel like chatting with anyone, you don’t have to. But even though it might sound peaceful and beneficial to doing your best work, lone workers are often more at risk of harm. There aren’t any laws specifically designed for lone working in the UK. But various health and safety legislations require you to pay special attention to employees who work on their own. This means putting in place extra measures to make sure they’re safe. By the end of this course, you’ll be able to: • Identify common risks of lone working, as well as what is considered high-risk work • Describe your responsibilities and those of your employee when lone working • Follow guidance to reduce the risks associated with lone working Why take this course? If you manage employees who work on their own, it’s important to understand how to protect them. This course looks at the risks of lone working, including high-risk situations. You’ll also learn about your responsibilities to employees, as well as their responsibilities. And using the guidance in the course, you’ll be able to reduce the risks of lone working. Disclaimer: Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference. 10 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 24/08/2024 |
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Safe Use of Work Equipment (PUWER - UK)(CME27) | The possibility of you, or someone you know, getting injured, or worse, at work isn’t a pleasant thing to think about. But sadly, it’s quite a regular occurrence. Did you know that, every year in the UK, around 500,000 employees suffer a non-fatal injury at work, and there are around 140 deaths? And many of those involve work equipment. The Health & Safety Executive has a range of regulations to help reduce preventable injuries and work-related illnesses happening to employees at your workplace. And you need to make sure that your workplace complies with them. One of these is the Provision and Use of Work Equipment Regulations 1998, or PUWER for short. It covers the safe use of various workplace equipment. By the end of this course, you’ll be able to: • Explain PUWER and what it applies to • Describe the responsibilities of the business you work for in managing risks from equipment • Take appropriate actions to keep employees safe when using equipment Why take this course? If you’re in charge of people who use work equipment, you have the overall responsibility to make sure it’s being maintained and used safely. This course explains how to do that. It explores the PUWER regulations and what they apply to, as well as your risk-management responsibilities. And it’s got some useful advice on how to keep the employees you look after safe. Disclaimer: Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference. 10 mins | SCORM | Infographic | 2.60 | 24/08/2024 | 24/08/2024 |
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Strategies for Hiring Top Talent(RE006) | Wouldn’t it be great if you could see into the future? That way you’d know exactly who was right for a role and what skills they could bring to the party. Unfortunately, it isn’t that simple. But with some clear strategies in place, you can make sure you reach and hire the best talent in your industry.Understanding how to find, attract, and hold on to the best candidates is important. But it needn’t be difficult. By putting a clear plan in place, you should be able to acquire top talent no matter the hiring landscape. This course will show you how.By the end of this course, you’ll be able to:• Apply key strategies for finding and attracting top talent• Use different methods for keeping candidates engaged• Create a comprehensive plan to hire top talentWhy take this course?As a recruitment manager or specialist, you’re on the frontline of the search for talent. You’ll come away from this course with some strategies for finding and attracting top talent and methods for keeping them engaged. You’ll also learn how to create a plan for hiring talented individuals.10 mins | SCORM | Takeaway Tasks | 2.50 | 31/10/2024 | 21/01/2025 |
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Innovative Recruitment Methods(RE007) | The position you’re looking to fill is a good one. It comes with top benefits, a supportive team, and a vibrant company culture. But in a crowded job market, getting the attention of candidates isn’t always easy. There are loads of companies out there competing for the best talent, meaning it can be hard to stand out.Luckily, there are innovative new methods emerging that'll help you connect with a wide range of talent. Utilizing them can help you make the vacancy more visible to candidates. This course will introduce you to some of the new and exciting ways top recruiters are making their mark.By the end of this course, you’ll be able to:• Describe some key innovative recruitment methods• Explain the advantages and disadvantages of each method• Follow tips to maximize the effectiveness of each methodWhy take this course?If you’re looking for some fresh and exciting new ways to recruit top talent, then this is the course for you. You’ll come away understanding some key innovative recruitment methods and their advantages and disadvantages. You’ll also learn tips to maximize the effectiveness of these methods.10 mins | SCORM | Takeaway Tasks | 2.50 | 31/10/2024 | 21/01/2025 |
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Finding the Right Candidates(RE008) | Finding the right candidate for a job is a big responsibility. You need to think about the needs of the company you’re working for and the individuals you’re considering. And you’ve got to choose appropriate recruitment channels and effectively screen candidates while building rapport. With this many considerations, finding the right candidate can be tricky.Luckily, by using top techniques and following tested methods, you can make finding the right person simpler. This course will show you how to effectively source and screen talent, so you choose the right person for the job.By the end of this course, you’ll be able to: • Describe key techniques for sourcing candidates• Explain common candidate-screening methods• Outline key things to look out for when engaging a candidateWhy take this course?If you’re a recruitment manager or specialist, this course will help you make sure the recruitment process runs smoothly. You’ll come away with some handy techniques to help you source candidates and common methods for screening individuals. You’ll also learn about what to look out for when you’re engaging with a candidate.10 mins | SCORM | Takeaway Tasks | 2.50 | 31/10/2024 | 31/10/2024 |
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Interviewing Techniques for Recruiters: Mastering Candidate Assessment(RE014) | You want to recruit the best possible candidates to work at the company. But how can you support them to demonstrate their strengths and relevant experience in an interview? If you don’t assess them in a way that explores their true suitability for the role, you may accidentally overlook the best person for the job. You could even end up giving a great candidate a negative impression of the organization.Accurately assessing candidates isn’t always easy. But whatever your approach, it’s important to structure your interviews in a way that allows candidates to put their best selves forward. This course will give you an insight into how you can more effectively assess and interview candidates.By the end of this course, you’ll be able to:• Describe alternative methods for assessing candidates to traditional interviews• Describe best practices for interviewing candidates• Follow tips to help interviewees demonstrate their best selvesWhy take this course?If you’re looking to brush up on your interview and assessment techniques, then this is the course for you. You’ll learn about alternative methods for assessing candidates and interview best-practice guidelines. You’ll also come away with some tips to help interviewees perform to the best of their ability.10 mins | SCORM | Takeaway Tasks | 2.50 | 31/10/2024 | 21/01/2025 |
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Compliance and Ethics in Recruitment (US Focus)(RE015) | When you’re hiring someone new, you want to make sure you’re getting the best person for the job. But that’s not where your responsibilities end. It’s also up to you to make sure the hiring process is fair, transparent, and legally compliant.Compliance and ethics are important considerations when recruiting candidates. The company you work for and the individuals you’re considering deserve transparency and fairness. This course will show you how to make sure that happens.By the end of this course, you’ll be able to:• Outline core federal laws and best practices for fair and ethical recruitment• Describe key ethical considerations and challenges in fair and ethical recruitment• Explain how recruitment can be made fairer and more ethical going forwardWhy take this course?When you’re inviting new people to join a company, you need to make sure you’re hiring in a fair and transparent way. You’ll come away from this course with an understanding of core federal laws and best practices. You’ll also learn about ethical considerations and challenges, and how to make recruitment fairer in the future.10 mins | SCORM | Takeaway Tasks | 2.50 | 31/10/2024 | 21/01/2025 |
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Leveraging Analytics for Smarter Hiring Decisions(RE013) | You know the exact sort of candidate you’re looking for. You’ve come up with a list of skills, experience, and cultural values they need to have. But there’s a key piece of the puzzle missing: data. If you don’t analyze recruitment data, you could miss important information about who your ideal candidate is.Leveraging data analytics within your role can help you make smarter hiring decisions. By utilizing KPIs and checking key data, you can identify trends, improve candidate satisfaction, and optimize the recruitment process. This course will show you how.By the end of this course, you’ll be able to:• Describe key recruitment KPIs and their uses• Explain how each KPI can be monitored and analyzed• Describe how each KPI can be used to improve recruitment processesWhy take this course?Working in HR or recruitment, you need smart hiring processes in place, so you can find and attract the best talent. You’ll come away from this course with an understanding of recruitment KPIs and their uses. You’ll also learn how KPIs can be monitored, analyzed, and used to improve your recruitment processes.10 mins | SCORM | Takeaway Tasks | 2.50 | 31/10/2024 | 21/01/2025 |
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Employer Branding and Recruitment Marketing(RE012) | Companies work hard to make sure customers can relate to their brand. It’s how they communicate the value of their product, and why it’s a perfect fit for their customers. But what about potential employees? How can you show them what a company has to offer its employees and demonstrate its values?Employer branding is a way of marketing a company to new hires. It’s how the business differentiates itself from other businesses. Employer branding can communicate the company’s mission, values, vision, and culture to prospective candidates. And it can help you to attract applicants who are a great match for the company. This course will show you how.By the end of this course, you’ll be able to:• Describe methods to understand how the employer brand is perceived• Follow steps to create an employer brand• Outline ways in which you can promote your employer brandWhy take this course?If you’re looking for ways to improve employer branding and recruit top talent, then this course can help. You’ll learn methods for understanding how your branding is perceived and steps to take when creating an employer brand. You’ll also come away with key ways to promote your employer brand.10 mins | SCORM | Takeaway Tasks | 2.50 | 31/10/2024 | 21/01/2025 |
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Candidate Experience Optimization(RE011) | You love your job. You like the workplace culture, your friendly colleagues, and all the professional opportunities you encounter. But you can’t guarantee that prospective hires will automatically feel the same. The recruitment process is a candidate’s first experience of the company. How they feel during it shapes how they’ll feel about the prospective role.A seamless and friendly hiring experience can make all the difference to whether an individual accepts or passes on a job offer. To attract the best talent, you need to optimize the candidate experience at every stage of recruitment. From improving the application process to tweaking communication techniques, this course will show you how to create a more positive experience.By the end of this course, you’ll be able to:• Apply strategies to enhance the accessibility and efficiency of the application process• Describe advanced communication techniques to enhance candidate engagement and transparency• Explain innovative methods to create a positive and memorable interview experienceWhy take this course?If you want to know how to improve the recruitment experience for candidates, then this course will help. You’ll learn strategies to improve the application process and communication techniques to enhance engagement and transparency. You’ll also come away with methods for creating more positive, memorable interviews.10 mins | SCORM | Takeaway Tasks | 2.50 | 31/10/2024 | 21/01/2025 |
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AI-Powered Recruitment(RE010) | Wouldn’t it be great if you had an extra pair of helping hands? You could process applications more efficiently, reply to candidates quicker, and personalize the experience of your talent pool. While you may not be able to hire a new assistant right now, AI can help you fill the gaps.AI is revolutionizing how companies recruit new talent. Using it can create ethical challenges. But it also offers innovative new ways to automate processes, identify trends, and make informed decisions. This course will show you how AI can support your recruitment efforts.By the end of this course, you’ll be able to:• Describe ways in which AI can be used in recruitment• Explain key ethical considerations and challenges in using AI in recruitment• Explain ways in which AI chatbots can be used to improve the recruitment processWhy take this course?If you’re curious about how AI is affecting the recruitment industry, then this is the course for you. You’ll learn key ways AI can be used in recruitment as well as some ethical challenges to be aware of. You’ll also come away with an understanding of how chatbots can improve the hiring process.10 mins | SCORM | Takeaway Tasks | 2.50 | 31/10/2024 | 21/01/2025 |
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Diversity and Inclusion in Recruitment(RE009) | There are lots of benefits to working within an inclusive and diverse workforce. These include fresh perspectives and a wide range of experiences to draw on. Diverse, inclusive organizations also tend to report greater growth. But are the recruitment processes at the company you work for fully inclusive? If they aren’t, it’ll be hard to make sure you attract and identify the best possible candidates for roles that need filling.Recruitment teams are the first point of contact for candidates, so being up front about the company’s diversity and inclusion goals is vital. It shouldn’t be an afterthought, but an integral part of how you find, attract, and keep top talent. This course will show you how to put diversity and inclusion at the forefront of recruitment.By the end of this course, you’ll be able to:• Follow best practices for writing inclusive job descriptions• Describe outreach strategies for underrepresented groups• Follow tips to review CVs inclusivelyWhy take this course?Working in recruitment, it’s up to you to make sure diversity and inclusion are a key part of the hiring process in your place of work. You’ll come away from this course with some best-practice guidelines for writing inclusive job descriptions. You’ll also learn some strategies for reaching out to underrepresented groups and tips for reviewing CVs inclusively.10 mins | SCORM | Takeaway Tasks | 2.50 | 31/10/2024 | 21/01/2025 |
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Introduction to Timeboxing(WET11) | It can be challenging to meet deadlines for important tasks. If you don’t manage your time effectively, you could lose control of your schedule. Tasks that could’ve taken 15 minutes could take the whole day instead, undermining your performance and your work-life balance.Timeboxing can help you prioritize tasks accordingly and take control of your schedule. It’s a time-management method that involves allocating a fixed amount of time to work on a specific task. Using this method will help you improve your time-management skills and optimize your workflow.By the end of this course, you’ll be able to:• Describe what timeboxing is• Explain what timeboxing is useful for• Follow basic steps to get started with the timeboxing methodWhy take this course?If you want to improve your time-management skills, you’ll benefit from this course. It’ll walk you through what timeboxing is, how it can help you, and steps to follow when using the method.10 mins | SCORM | Takeaway Tasks | 2.50 | 31/10/2024 | 31/10/2024 |
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Timeboxing Strategies(WET12) | Managing your time to make sure you hit deadlines and avoid burnout can be challenging. Luckily, timeboxing can help you prioritize your workload. There are different methods you can use, to make timeboxing work for you and your role. But what are they? And which ones have the necessary advantages to help you manage your specific workload?Understanding the different timeboxing methods and their particular advantages and disadvantages will help you make the right choice for you. It’ll also help you pick one that aligns with the goals of the company you work for. Each method has basic steps that you can follow to help you prioritize your tasks. This course will help you understand the options and how to use them.By the end of this course, you’ll be able to:• Describe the timeboxing methods• List the advantages and disadvantages of each method• Follow basic steps to use each methodWhy take this course?If you want to effectively apply timeboxing and prioritize tasks, you’ll find this course useful. It’ll outline the different timeboxing strategies and their advantages and disadvantages, so you can choose the best approach to take. And it’ll break down the basic steps of each method, so you can start to successfully manage your time.10 mins | SCORM | Takeaway Tasks | 2.50 | 31/10/2024 | 31/10/2024 |
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Fine-Tuning Timeboxing(WET13) | Spending time on daunting tasks requires a high level of self-discipline. You want to make sure that you meet deadlines and don’t procrastinate. Fortunately, you can use timeboxing to break down challenging tasks into manageable chunks. But how can you make sure you’re fully benefitting from timeboxing to enhance your productivity and performance?Understanding the best strategies for fine-tuning your approach will help you maximize the effectiveness of timeboxing. You’ll also learn how to avoid distractions and the different factors to consider when adjusting your timeboxing schedule. This course will help you understand how to fine-tune your timeboxing, so you can make the most of your time.By the end of this course, you’ll be able to:• Follow best practices to maximize the effectiveness of timeboxing• Follow tips to avoid distractions in timeboxing• List things to consider when adjusting your timeboxing scheduleWhy take this course?If you want to fine-tune your timeboxing approach, you’ll benefit from this course. It’ll recommend the best practices and how to avoid distractions, so you can effectively manage your time. It’ll also provide you with key areas to consider when you want to make adjustments to your timeboxing schedule.10 mins | SCORM | Takeaway Tasks | 2.50 | 31/10/2024 | 31/10/2024 |
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Timeboxing Mastery(WET14) | It can be challenging to complete all of your tasks to a high standard while meeting deadlines. You don’t want to spend unnecessary time on one task and not enough time on others. Timeboxing can help you complete tasks within designated time frames. But how can you manage your time outside as well as within the workplace?Understanding how to master timeboxing in your personal and professional life will help you maintain a healthy work-life balance. This course will also teach you advanced techniques to help you master timeboxing across different domains.By the end of this course, you’ll be able to:• Outline how to use timeboxing in your personal life• Outline how to use timeboxing in different professional circumstances• Describe advanced timeboxing techniquesWhy take this course?If you want to master timeboxing to manage your schedule, you’ll benefit from this course. It’ll help you understand how to use timeboxing in your personal and professional life. And it’ll outline advanced timeboxing techniques, so you can set specific time limits for different tasks.10 mins | SCORM | Takeaway Tasks | 2.50 | 31/10/2024 | 31/10/2024 |
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Sustaining the Habit of Timeboxing(WET15) | It’s easy to feel overwhelmed with all the tasks you’ve got to complete. This can lead to burnout, which can undermine your well-being, and your productivity. Timeboxing will help you avoid mental exhaustion by allocating specific time frames to tasks. But how can you make sure it becomes a part of your daily routine?Understanding how timeboxing can prevent burnout will help you balance your time effectively between tasks. Using timeboxing tips, tools, and techniques will help you sustain the habit of timeboxing. This course will show you how.By the end of this course, you’ll be able to:• Explain how to use timeboxing to avoid burnout• Follow tips to make timeboxing a sustainable habit• List tools and techniques that can help make timeboxing effectiveWhy take this course?If you want to build the habit of timeboxing, you’ll find this course useful. It’ll help you understand how you can use timeboxing to overcome burnout and how to make timeboxing part of your everyday routine. It’ll also outline tools and techniques to help you maintain a structured approach to daily tasks.10 mins | SCORM | Takeaway Tasks | 2.50 | 31/10/2024 | 31/10/2024 |
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Complex Problem-Solving: Definition and Framing(BI011) | You solve all kinds of problems at work every day. But some problems are complex. That means they could have multiple causes, effects, stakeholders, and solutions. Perhaps an area of the business is struggling to hit KPIs, for example. If you don’t look at complex problems from every angle, you risk implementing solutions that don’t work. You might even make the issue worse.The key to complex problem-solving lies in clearly defining the problem – and getting input from all the right people. You’ll need to write a problem statement that includes describing your ideal situation. And framing the problem will help you simplify things to make sure you’re solving the right issue. It’s also important to involve all the right stakeholders throughout the process.By the end of this course, you’ll be able to:• Follow steps and best practices to write an effective problem statement• Apply techniques to frame complex problems• Follow steps to identify and engage stakeholders in complex problem-solvingWhy take this course?When you’re in a leadership position, you’ll likely have complex problems to solve. They usually come up when you want to improve a process that has many moving parts. In this course you’ll learn how to write a problem statement and explore different ways to frame complex problems. You’ll also discover steps for choosing which people to include – and how to gain their perspectives.10 mins | SCORM | Development Plan | 2.50 | 31/10/2024 | 31/10/2024 |
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Complex Problem-Solving: Root Cause Analysis(BI012) | We’ve all been there – you’ve got a great idea, and it’s going to be the start of something fantastic. And then, there’s a problem. It’s potentially something so complex that it could stop your great idea in its tracks. But you know of a temporary solution that can sort things out quickly and enable everyone to carry on working. So, let’s just do that, right?Well not exactly, instead of just addressing the obvious issue with a quick fix, it would be much better if you could identify all the underlying reasons for what caused the problem in the first place. Understanding the problem in more depth should enable you to put in place more effective resolutions. Then your grand plan might work after all.By the end of this course, you’ll be able to:• Describe key methods for root cause analysis• Determine the best root cause analysis methods for your needs• Apply each root cause analysis methodWhy take this course?This course will provide the key analysis methods you can use to help you navigate your business or team through complex problem-solving. You’ll learn how to systematically apply these techniques to any situation, by understanding when and how to use them. By doing so, you’ll be able to work out the root cause of any problem and implement more sustainable, long-term solutions.10 mins | SCORM | Development Plan | 2.50 | 31/10/2024 | 31/10/2024 |
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Complex Problem-Solving: Systems Thinking(BI013) | As our world becomes more interconnected and the pace of change accelerates, you’ll need to become more adept at understanding and managing systems. You and your team could create undesirable outcomes by not understanding the cause and effect of the decision-making process. With a better understanding of systems, you can enhance organizational management and create holistic solutions that drive your team forward.This course introduces you to Systems Thinking. It’s a strategy that helps you understand and manage the complexities of any business by examining how different elements interact within the whole system. You’ll learn to identify feedback loops, dependencies, and unintended consequences, equipping you to solve problems with confidence.By the end of this course, you’ll be able to:• Explain the systems-thinking approach• Describe the role of feedback loops and its types in systems thinking• Explain how systems thinking can identify unintended consequencesWhy take this course?This course is designed for business owners, senior leaders, managers, and team leaders who are keen to enhance their problem-solving abilities. By adopting Systems Thinking, you’ll be better equipped to manage complex issues and make informed decisions.Systems-Thinking tools will help businesses tackle challenges and uncover new opportunities. If you aspire to lead effectively and thrive in a dynamic world, this course is perfect for you.10 mins | SCORM | Development Plan | 2.50 | 31/10/2024 | 31/10/2024 |
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Complex Problem-Solving: Scenario Planning and Analysis(BI014) | You and the team you lead might be headed in the right direction now, but are you aware of external forces that could impact you, and them, in the future? Today’s business world is full of uncertainties and complexities. With ever-evolving technology, the upsurge in artificial intelligence, and changing legislation, you must find strategies for planning ahead and avoid being taken by surprise.Scenario planning and analysis can help you do this to imagine different futures and make better decisions. Creating realistic scenarios can help deal with uncertainties by exploring different outcomes that will enable strategic thinking and decision-making. Anticipating problems by identifying key factors and analyzing their impact will help you plan effectively for the future.By the end of this course, you’ll be able to:• Describe scenario planning, some scenario types, and its uses• Follow steps to carry out scenario planning & analysis• Apply tips to ensure your scenarios are plausibleWhy take this course?This course is for business owners, senior leaders, managers, and team leaders who want to improve their strategic planning skills. You’ll learn how to use scenario planning to foresee potential challenges, explore different futures, and make better strategic decisions. By understanding and applying these techniques, you can better prepare an organization for an unpredictable future and achieve long-term success. If you want to improve your problem-solving skills and make informed, flexible, and resilient strategic decisions, this course is for you.10 mins | SCORM | Development Plan | 2.50 | 31/10/2024 | 31/10/2024 |
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Complex Problem-Solving: Problem-Solving Techniques(BI015) | Are you prepared to handle future work challenges? The business world is full of surprises, and addressing issues quickly and creatively is important. In today’s fast-changing and complicated environment, effective solutions are key to staying ahead of the competition. As challenges become more complex, old methods might not work anymore. By mastering techniques like idea generation, mind mapping, reasoning, divergent thinking, storyboarding, reverse thinking, and SCAMPER, you can develop creative solutions that can help a business grow.This course teaches you useful problem-solving techniques that can help you and your team find smart solutions and plan ahead. From brainstorming ideas to thinking in new ways, these methods will help you tackle problems confidently.By the end of this course, you’ll be able to:• Describe key complex problem-solving techniques• Outline the uses, advantages, and disadvantages of each technique• Apply each technique to solve a problemWhy take this course?This course is for business owners, senior leaders, managers, and team leaders who want to improve their problem-solving skills. By learning and practicing these techniques, you’ll be better at handling complex problems and making smart decisions.These problem-solving tools will help you deal with challenges and find new opportunities. If you want to lead your team effectively and succeed in a changing world, this course is for you.10 mins | SCORM | Development Plan | 2.50 | 31/10/2024 | 31/10/2024 |
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Navigating a Difficult Conversation(PL001) | This course was created to be used as practice for the skills the managers have learned in our course 'Having a Constructive Conversation About Low Performance'.It’s a difficult moment in your role. One of your team members hasn’t been performing to the right standard. They’re very behind on their targets, and the other team members are annoyed. You need to call the underperforming team member in for a one-to-one meeting to discuss their performance.You may know how you’re supposed to carry out this kind of conversation in theory. But if you haven’t had one of these difficult conversations before, it can feel quite intimidating. The good news is that this course will let you practice applying what you know, so you can feel confident about navigating difficult conversations.By the end of this course, you’ll be able to:• Recognize how to open a dialogue about performance issues• Understand how to communicate with employees about their performance• Choose suitable actions to follow up on as the employee progressesWhy take this course?If you manage or lead people, you’ll need to be prepared to have a difficult conversation with your team members. This course will help you start a conversation about performance issues. You’ll also run through how best to discuss performance with employees, and review the most suitable actions to select for following up progress.10 mins | SCORM | Development Plan | 2.00 | 31/10/2024 | 31/10/2024 |
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Rewarding Team Members' Achievements(PL002) | This course was created to be used as practice for the skills the managers have learned in our course 'Recognising & Rewarding Others'.Doing a great job is satisfying, whether it’s surpassing targets or going beyond expectations. But it can be hard to keep up this good work in the long run if no one recognizes it. In fact, it can feel pretty demoralizing. People may even leave the business. On the other hand, when people are recognized and rewarded, their morale is boosted – along with their performance and engagement.As a leader, people look up to you, so it’s important for you to know how to recognize and reward individuals and teams in the right way. This means understanding the impact recognition can have on people and business results. It also means not using rewards too much and making it clear to staff how to get rewards, for example. You need to consider each staff member’s preferences, too, as a reward for one person might not work as a reward for another.By the end of this course, you’ll be able to:• Understand the power of recognition• Know when to use rewards• Reward others successfullyWhy take this course?When you manage a team – or several teams – you know how crucial team morale is to business success. This course highlights just how powerful recognition can be on morale, retention, results, and more. You’ll practice giving recognition in the best way and tailoring different types of rewards and recognition to different people.10 mins | SCORM | Development Plan | 2.00 | 31/10/2024 | 31/10/2024 |
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Managing a Team Conflict Effectively(PL003) | This course was created to be used as practice for the skills the managers have learned in our course 'Conflict Management'.Different opinions are healthy at work – it’s where progress and innovation come from. When there’s a heated disagreement in a team, though, it’s uncomfortable for everyone. If conflicts aren’t resolved quickly, it can damage relationships and disrupt collaboration and productivity. Ultimately, this can affect the success of the business you work for.As a leader, it’s your job to help resolve conflicts, but that doesn’t have to be as difficult as it sounds. Recognizing the signs of a conflict is key, so you can spot it early. You should also understand when it’s the right time to step in. People respond best when they’re properly heard, so there are techniques you can use to explore each side and come to a successful resolution.By the end of this course, you’ll be able to:• Identify conflict in the workplace• Know when to intervene• Manage conflict successfullyWhy take this course?If you manage a team or people report to you, it’s likely that you’ll need to resolve a conflict at some point. In this course, you’ll get to practice spotting conflict at work and choosing the right time to get involved. You’ll also look at how to manage conflicts effectively in different situations.10 mins | SCORM | Development Plan | 2.00 | 31/10/2024 | 31/10/2024 |
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Giving Someone the Confidence to Lead(PL004) | This course was created to be used as practice for the skills the managers have learned in our course 'Delegation and Empowerment'.Often, you’ll come across team members you think would make great leaders. When you do, it can be tempting to just start giving them more important responsibilities, because you know they can handle it. But unless you consider their confidence, or provide the right support, they could get overwhelmed instead of developing solid leadership skills.Giving someone the confidence to lead is all about empowerment. It involves setting tasks in the right way and making future leaders accountable for their work and results. Empowerment isn’t just important for shaping prospective leaders. You’ll find plenty of other ways it benefits all team members and the business itself, such as greater job satisfaction and increased retention.By the end of this course, you’ll be able to:• Make distinctions between assigning and enabling• Understand how successful delegation can lead to empowerment• Identify the major benefits of employee empowerment to your organizationWhy take this course?If you lead or manage a team, or several teams, you’re always on the lookout for team members that show leadership potential. This course will remind you of the difference between assigning and enabling. You’ll practice how best to set tasks and responsibilities for future leaders and test yourself on the impact empowerment can have.10 mins | SCORM | Development Plan | 2.00 | 31/10/2024 | 10/04/2025 |
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Helping a Team Member Embrace Change(PL005) | This course was created to be used as practice for the skills the managers have learned in our course 'Managing Change'.Imagine your email provider changes the layout of your inbox overnight. Even if you end up liking it more eventually, it’s natural to feel resistant to the change. So, you can understand how members of your team might feel when faced with a new system at work, for example. This resistance can be damaging to progress. It can also impact efficiency, productivity, collaboration, and team dynamics.When you go out of your way to help team members embrace change, you set yourself up for a much more successful transition. It’s important to reflect on the power of change management when you’re introducing a new way of working. Get team members onboard by explaining the reasons behind the change and how things will be better for them in the long run. There are also tried-and-tested ways for you to coach and support your team through the transition.By the end of this course, you’ll be able to:• Understand change management and its benefits• Effectively explain the need for change• Use techniques to make change manageable for your teamWhy take this course?Businesses are always developing and shifting in some way, so change management is an essential part of any leadership role. In this course, you’ll refresh your memory on the benefits of change management. Then, you’ll practice helping a team member to understand the need for a change. You’ll also try out some techniques for supporting your team in adapting to new processes, roles, and responsibilities.10 mins | SCORM | Development Plan | 2.00 | 31/10/2024 | 31/10/2024 |
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Developing a High-Performing Team(PL006) | This course was created to be used as practice for the skills the managers have learned in our courses 'High-Performing Teams Framework: Forming', 'High-Performing Teams Framework: Storming', and 'High-Performing Teams Framework: Norming'.They say a team’s only as good as its weakest member. But a lot of that’s down to the way teams are nurtured. As a leader, you’re in a position to set your teams up to take on more-advanced roles and grow professionally. That doesn’t happen automatically, though. It needs a solid method behind it, to make sure you can get the best out of everyone.One good framework to use here is “forming, storming, and norming.” It was developed to quickly create top-performing teams by nurturing their skills. It breaks the team-building process into phases, to help you see how to turn team members’ potential into reality. But how does it work? Well, this course will explain.By the end of this course, you’ll be able to:• Recognize the importance of the “forming”, “storming”, and “norming” phases of developing high-performing teams• Identify the key elements of the “forming”, “storming”, and “norming” phases• Understand how to effectively manage the “forming”, “storming”, and “norming” phases when building a high-performing teamWhy take this course?Building a strong, high-performing team is vital for success. And as a leader, it’s your job to mentor and grow your team professionally. This course brings to life techniques for “forming”, “storming”, and “norming” your team’s development. So, by using the methods in this course, you’ll be able to set your team up for success.10 mins | SCORM | Development Plan | 2.00 | 31/10/2024 | 31/10/2024 |
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Taking Accountability for Your Actions(PL007) | This course was created to be used as practice for the skills the managers have learned in our course 'Taking Accountability'.When something goes wrong at work, it’s never a good feeling. It adds extra pressure, extends people’s workloads, and could potentially do damage to the business you work for. And if it’s because you made an error, it can be hard to acknowledge you were at fault. Human instinct is to panic and want to hide your mistake. But that’s not the best option.Accountability is crucial in business, especially for leaders. And while it might be difficult to own up to something that isn’t great, honesty is the best policy. After all, everyone makes mistakes. The only way to overcome them is by learning from them and turning them into an opportunity to grow.By the end of this course, you’ll be able to:• Understand what accountability means• Identify why taking accountability is good for business• Conquer the common pitfalls of taking accountabilityWhy take this course?As a leader or manager, you set the example to other employees. That means facing difficult situations, and owning mistakes in the same way you’d celebrate triumphs. This course takes a practical look at what accountability means and why modeling a culture of accountability is vital for business. And, by using the advice in the course, you’ll be able to avoid common mistakes when you take accountability.10 mins | SCORM | Development Plan | 2.00 | 31/10/2024 | 31/10/2024 |
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Making the Right Decision for Long-Term Success(PL008) | This course was created to be used as practice for the skills the managers have learned in our course 'Making Decisions'.A large part of leadership and management is making the right judgment calls when they’re needed. Workplace decisions, whether they’re big or small, will often be down to you. Things like where to invest, who to hire, how to reshuffle teams, or how to take a business forward. And knowing whether you’re doing the right thing is often a worrying thought.Making the right business choices is a vital part of success. So, you need to develop the confidence and courage to weigh up options and be invested in whatever you decide. To do that you need to understand the hows, whats, and whys of successful decision-making.By the end of this course, you’ll be able to:• Understand why decision-making is so important• Tackle uncertainty• Make better decisionsWhy take this course?As a leader or manager, it’s likely you’ll need to make important decisions in your workplace. And people will rely on you to make the right call. This course takes a practical look at decision-making and how to overcome uncertainty. And, by using the advice from the course, you’ll be able to make the best decisions you can, however big, or small, they are.10 mins | SCORM | Development Plan | 2.00 | 31/10/2024 | 31/10/2024 |
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Applying Emotional Intelligence(PL009) | This course was created to be used as practice for the skills the managers have learned in our course 'Emotional & Cultural Intelligence'.When you lead a team, you get to know their personalities pretty well. And they’re often vastly different. On one end of the scale, you might have the quiet one, who prefers to be left to get on with things. And then there’s the polar opposite – the “life and soul of the party” who’s charismatic, but gets a little overexcited. Having diverse personalities is great for creativity. But sometimes, getting them all to pull the same way is a complicated task, and can cause friction.In any business, getting team members to work together, and resolving differences, are vital parts of leadership. To do this, you’ll need to navigate the personalities in your team, and communicate successfully with them. And that means using emotional intelligence, or “EQ”, to work out underlying emotions and understand how to nurture them.By the end of this course, you’ll be able to:• Understand what emotional intelligence (EQ) is• Identify why EQ is important for business• Improve your EQ skillsWhy take this course?As a leader, you need to encourage all the personalities in your team to work together, so they can produce their best work. This course explores how you can apply EQ, and why it’s important for business. You’ll learn how to put EQ theory into practice, and how to improve your EQ skills, to get the best results.10 mins | SCORM | Development Plan | 2.00 | 31/10/2024 | 31/10/2024 |
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Motivating a Disengaged Team(PL010) | This course was created to be used as practice for the skills the managers have learned in our course 'Motivating Others'.Motivation. It’s great when you’ve got it. You feel alive, focused, and able to achieve anything… But when you lose it, tasks become mundane, and the effort of doing them becomes a chore. And in the workplace, being disengaged through a lack of motivation can lead to big problems.No one’s ever produced their best work when they’ve run out of steam. So, re-engaging demotivated teams quickly is crucial for keeping things moving in the right direction. To do that, you’ll need to use skills and techniques to reinvigorate their enthusiasm and restore their passion to succeed.By the end of this course, you’ll be able to:• Identify motivation types• Understand the benefits of motivation• Motivate your teamWhy take this course?If you’re a leader, or manager, you need to be able to remotivate teams, even when they’re at their most disengaged. This course puts theory into practice, looking at motivation types, why they’re important, and how they work. And, by using the skills you learn from the course, you’ll be able to successfully motivate your team.10 mins | SCORM | Development Plan | 2.00 | 31/10/2024 | 31/10/2024 |
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Why should I put savings aside?(LS001) | We’ve all dreamed of that vacation of a lifetime, right? Or how about a brand-new car? Regardless of what you want in life, there’s always a price attached to it. And then there are those unexpected and unwelcome bills that appear from time to time, too. Well, that’s where savings can help.Of course, there’s more to savings than just bucket-list goals and expensive bills. There are many advantages to having cash saved for a rainy day. How about taxable benefits? Or taking that financial leap you always thought of? Thankfully, the more knowledge you have about saving, the more you’ll reap the rewards.By the end of this course, you’ll be able to:• Identify the potential benefits of putting money aside• Follow useful tips to improve your ability to put money asideWhy take this course?To be able to maximize your savings, you need to understand what to do first. This course is for everyone and is aimed at equipping you with the knowledge to take the initial steps on your financial journey. You’ll find out the different ways to save, to grow your money, and enjoy the rewards.5 mins | SCORM | Takeaway Tasks | 0.00 | 31/10/2024 | 31/10/2024 |
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What are the basics of investing?(LS002) | We could all use a little extra cash from time to time. And, if you want to grow your money, investing can be a smart way to do it. You might even have been asked to invest on behalf of an individual or organization. Either way, it’s important to recognize that investing can be a risky business, so it’s a good idea to understand the basics before you start.Whether you’re thinking of buying stocks and shares, property, vintage cars, or paintings – there are never any guarantees your investments will be successful. Some can be wildly profitable; on others you can lose money. There’s always an element of risk. Thankfully, this course is here to help.By the end of this course, you’ll be able to:• Identify the main types of investment• Follow basic tips to get started in investingWhy take this course?This course is for anyone who wants to start investing money but doesn’t know where to start. It aims to help you understand the main types of investments, along with the general dos and don’ts to help you check off the basics.10 mins | SCORM | Takeaway Tasks | 0.00 | 31/10/2024 | 31/10/2024 |
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Why should I have insurance?(LS003) | When you look down your list of monthly expenses, you’ll see essentials like food, power, and a roof over your head. You’ll also see some optional ones. Y’know, things you could make savings on, like 16 different TV streaming services. But what about insurance? The worst never actually happens, right?Well, it might. So that’s why insurance is so important. You see, insurance can cover a lot of different things like health, your car, or your house. And in some cases, it’s a legal requirement. So, understanding why you need insurance is pretty important. Thankfully, this course will help you understand all of this and more.By the end of this course, you’ll be able to:• Recognize key reasons for having insurance• Follow simple tips for choosing the right insurance for youWhy take this course?This course is for everyone who wants to know more about the need for insurance and to make sure they’re prepared, just in case something unexpected does happen. It’ll help you understand the key reasons for having insurance in the first place, and give you guidance on choosing the right insurance to suit your circumstances.5 mins | SCORM | Takeaway Tasks | 0.00 | 31/10/2024 | 31/10/2024 |
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What are the basics of nutrition?(LS004) | You live in a world where there are often many different opinions about what you should be putting into your body. It can be confusing. We all know there are some foods that are good for us and others that are… not so great, and some that are even considered “superfoods”! How do you know that what you’re eating and drinking is giving your body what it really needs?Learning the basics of nutrition will give you all the information you need to build a well-balanced diet. You’ll understand why the right balance between food groups is important when it comes to being nourished and healthy. Maybe you’ll even find you can still enjoy those “not so healthy” things, too. As long as it’s in moderation.By the end of this course, you’ll be able to:• Identify the core food groups and foods included in each• Follow general guidance to create a well-balanced dietWhy take this course?This course is for anyone who wants to understand the basics of nutrition. Being able to identify which foods are included in each of the core food groups is an essential skill for anyone wanting to maintain a well-nourished body and mind by creating and keeping a well-balanced diet.5 mins | SCORM | Takeaway Tasks | 0.00 | 31/10/2024 | 31/10/2024 |
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How do I budget properly?(LS005) | Do you ever find that the last week of the month is stressful? That you never have quite enough money to make it to payday? Then there’s the worry of paying for the summer vacation, and you’re still dreaming of buying that brand-new car. But getting on top of your finances can often feel like an overwhelming, almost impossible task.So, wouldn’t it be great if there was a simple way to get on top of things and take the stress out of every month? By understanding exactly what you spend your money on, you can create a simple budget to manage your finances effectively.By the end of this course, you’ll be able to:• Follow steps to create a basic budget• Use tips to help you stick to your budgetWhy take this course?Budgeting is a key life skill that anyone can achieve. This course will provide tips and tricks, so you can create a realistic plan for your day-to-day finances. It’ll enable you to take control of your money, and will help you to stay on target, so you can be successful in reaching your saving goals in the future.5 mins | SCORM | Takeaway Tasks | 0.00 | 31/10/2024 | 31/10/2024 |
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What do I look for when buying a car?(LS006) | When you’re buying a car, how do you know you’re making the right choice? If you haven’t done it before, the whole process can be daunting and overwhelming. From model and mileage to features and fuel efficiency, there are so many factors to consider.Like anything else, there are ways to approach buying a car. Whether it’s new or used, you’ll need to think about what you need. But you’ll also need to look out for features, or even pitfalls, you may not be aware of. Thankfully, this course will guide you and give you everything you need to get started with your ideal set of wheels.By the end of this course, you’ll be able to:• Identify features important to you when buying a car• List key things to check when buying a carWhy take this course?To get the best deal at the dealership, you need to know what you want and what to watch out for. This course is for anyone who wants to understand the car-buying process. You’ll learn how to figure out which features matter most to you. And you’ll discover those crucial checks that will help you find your perfect car.10 mins | SCORM | Takeaway Tasks | 0.00 | 31/10/2024 | 31/10/2024 |
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How can I plan for my retirement?(LS007) | Have you ever considered what your retirement might look like? Do you imagine yourself sipping your favorite drink on a white, sandy beach? If so, you might have already thought about how you can make it happen. You may have even drawn yourself a map to the very spot you’ll plant your parasol. If you haven’t, or you don’t know where to start, this course can help.There are many routes you can take to your ideal retirement, and many different pension plans that will help you get there. Consider how you might want to reach retirement. Will you get there in a slow and steady manner, or do you want to retire as soon as possible? Whatever your pace, there’s a solution that’s just right for you, and this course will help.By the end of this course, you’ll be able to:• Follow tips to prepare for retirement• Describe the retirement plans availableWhy take this course?This course is for anyone who needs help planning for their retirement. There are many different plans available. Once you know what’s out there, you can start to prepare for your retirement in a way that suits your goals. You’ll discover the range of plans available, how they can benefit your circumstances, and begin to see your future more clearly.5 mins | SCORM | Takeaway Tasks | 0.00 | 31/10/2024 | 31/10/2024 |
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How do I make a good first impression?(LS008) | Making a good first impression at a job interview is crucial for landing the job you want. It's not just about what you say, but also how you present yourself. Both your body language and your preparation play a significant role in creating a positive first impression. The way you enter the room, your posture, your handshake, and even your facial expressions can all communicate confidence and professionalism. In addition to body language, knowing how to prepare and present yourself effectively can set you apart from other candidates.In this course, you’ll learn the secrets to making a great first impression. We'll cover how to use body language to convey confidence and enthusiasm, as well as practical tips for ensuring you come across as prepared and polished. Whether you're entering a personal or professional setting, mastering these skills can open doors and create opportunities.By the end of this course, you’ll be able to:• Describe how body language can create a good first impression• Follow tips to create a good first impression in personal and professional settingsWhy take this course?This course is designed for job seekers, professionals, and anyone looking to improve their personal and professional interactions. You’ll learn how your body language can influence people, as well as follow practical tips to ensure you make a positive impact in any setting. Understanding and applying these techniques will help you stand out and increase your chances of success.5 mins | SCORM | Takeaway Tasks | 0.00 | 31/10/2024 | 31/10/2024 |
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What is digital currency?(LS009) | There was a time when money was just money – you could hold it and hand it over when you bought something. These days you can use digital currency to manage your finances and make investments without ever touching a single bill or coin. But if you’re new to it, digital currency can be confusing and difficult to understand.Maybe you’re looking to invest in cryptocurrency, want to shop online securely, or would like to keep up with financial conversations with friends. Whatever your reason, having a good grasp on what digital currencies are and how they work can keep you and your money safe. Thankfully, this course is here to help.By the end of this course, you’ll be able to:• Describe digital currency and its types• List advantages and disadvantages of digital currencyWhy take this course?To make sure you keep your money safe, you need to have all the information. This course is for anyone that wants to gain a better understanding of digital currency and how it all works. You’ll see the pros and cons, so you can maximize your profits and protect your earnings.10 mins | SCORM | Takeaway Tasks | 0.00 | 31/10/2024 | 31/10/2024 |
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How do I stop smoking?(LS010) | There are many important reasons to want to stop smoking. Giving up smoking is one of the best things you can do to improve your physical and mental health. It’ll save you money, too. If only quitting wasn’t so difficult, right?Well, that’s where this course will help. There are several different approaches to breaking free of smoking, each with advantages and disadvantages. And everyone’s experience will be different, making it important to know ahead of time what options might suit you best. From going “cold turkey” to slowly reducing your habit to treating the psychological addiction, the better you prepare, the more likely you’ll be to succeed.By the end of this course, you’ll be able to:• Describe different ways to stop smoking• List the advantages and disadvantages of each smoking cessation methodWhy take this course?Preparation is the key to quitting smoking. This course is for anyone who wants to learn more about the different ways to break free of this habit. By finding out the advantages and disadvantages of each method, you’ll be more prepared to succeed.10 mins | SCORM | Takeaway Tasks | 0.00 | 31/10/2024 | 31/10/2024 |
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How do I write a cover letter?(LS011) | Your ideal job isn’t likely to just fall into your lap, unless you’re very lucky. So, when you know you have a great resumé and you’ve seen the job you want to apply for, how can you set yourself apart from all the other applicants?That’s where cover letters can be so effective. They’re your chance to catch the interest of the employer. Within your cover letter you can highlight relevant skills, drawing attention to the experience you have in that area, and show off everything you’ve achieved in your professional life. This course will show you how.By the end of this course, you’ll be able to:• Describe a basic cover letter structure• Follow tips to create an effective cover letterWhy take this course?This course is for anyone who wants to learn how to write a cover letter. Being able to write a cover letter is a great skill to have when applying for a job. During this course you’ll learn not only how to structure a great cover letter, but how to make it effective, too.5 mins | SCORM | Takeaway Tasks | 0.00 | 31/10/2024 | 31/10/2024 |
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How do I negotiate the best deal?(LS012) | Everybody likes to get a good deal. From buying a new car to trying to win a promotion, life is full of opportunities to negotiate. But, if you’ve never learned how to negotiate, you might find yourself getting outsmarted and outplayed by somebody who has.The good news is that, with the right training, anyone can negotiate effectively. By studying proven bargaining tactics and learning how to hold your own against experienced negotiators, you can equip yourself for success. This course will teach you how to get a good deal, no matter whom you’re negotiating with.By the end of this course, you’ll be able to:• Follow tips to negotiate a good deal• List hard-bargaining tactics to look out for when negotiatingWhy take this course?Whether you’re asking for a raise, making a purchase, or signing a contract, knowing how to negotiate helps you get what you want – on your terms. This course is for anyone who wants to improve their negotiating skills. You’ll learn how to navigate hard-bargaining tactics and discover how to secure the best deal for yourself every time.5 mins | SCORM | Takeaway Tasks | 0.00 | 31/10/2024 | 31/10/2024 |
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How can I reduce my carbon footprint?(LS013) | Carbon footprint is a phrase that we all hear regularly. But what exactly is it? And why is it so important? More and more of us are becoming aware of our impact on the world around us. The resources we use, how we travel, and the produce we consume all affect the emissions released into the environment. This leads to an increased carbon footprint, both individually and collectively.Our carbon footprint negatively impacts the environment. It releases greenhouse gases into the atmosphere, leading to increased air pollution, rising sea levels, and climate change. By making changes, both large and small, we can reduce our carbon footprints. It may not seem much on a personal level, but it can significantly impact the world. We can make a difference today and have a better, greener tomorrow.By the end of this course, you’ll be able to:• Define carbon footprint and why it’s important• Follow tips to reduce your carbon footprintWhy take this course?This course is for everyone. It’s aimed at helping you reduce your carbon footprint. After taking it, you’ll understand what a carbon footprint is, why it’s important, and discover ways to help reduce your own carbon footprint. You’ll become more environmentally aware, and do your part to help protect our planet for future generations.5 mins | SCORM | Takeaway Tasks | 0.00 | 31/10/2024 | 31/10/2024 |
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What is a digital detox?(LS014) | How many hours a day do you think the average person spends using a digital device? For some people, it’s a lot. Daily screen time is at an all-time high for many. But what happens if someone’s online life starts to get in the way of their real life?That’s when a digital detox could come in handy. Taking a break from your devices can be beneficial for your mental health, and ultimately improve your relationship with technology. You may find that a digital detox is what’s been missing from your current self-care routine. It might even help you reconnect to the world around you.By the end of this course, you’ll be able to:• Describe what a digital detox is• Follow tips to do a digital detoxWhy take this course?Anyone who feels they need a bit of a break from their tech will benefit from taking this course. You’ll learn exactly what the term “digital detox” means and discover some useful tips for doing your own digital detox.5 mins | SCORM | Takeaway Tasks | 0.00 | 31/10/2024 | 31/10/2024 |
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How can I spot fake news?(LS015) | Fake news isn’t a new phenomenon. There have been hoax stories as long as there’s been legitimate news. But, nowadays, misinformation can spread across the world in seconds and has the power to change how people think and behave. And it’s only getting trickier to recognize bogus stories. So, how do you know what to believe?That’s where this course comes in. Explore the definition and dangers of fake news, the clues to watch out for, and how to double-check the information. You’ll soon be able to spot fake stories at a glance and navigate your way to the truth.By the end of this course, you’ll be able to:• Describe what fake news is and why it’s important to spot it• Follow tips to identify fake newsWhy take this course?If, like many people these days, you spend a lot of your time online, this course is for you. You’ll learn what fake news is and why it’s essential to know how to recognize it. Our easy-to-follow tips will help you separate fake news from the real deal, so you’re not caught out by untruthful or misleading information.5 mins | SCORM | Takeaway Tasks | 0.00 | 31/10/2024 | 31/10/2024 |
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Patient Rights(HC006) | Every day’s different in healthcare, because you never know what challenges you’ll face. But it’s rewarding, as you’re able to help and support people when they need it. Often these people will be at their most vulnerable when you work with them, so you also have a duty to protect them, and their Protected Health Information, or PHI.Under the Health Insurance Portability and Accountability Act, or HIPAA for short, patients have certain rights. And it’s part of your job to make sure these rights are observed, and patients are treated fairly. You also need to know how to handle situations where patients, or their families, want access to information. And that’s where this course will help.By the end of this course, you’ll be able to:• Describe patients' rights around PHI, including the Right of Access• Explain how requests for access must be handled, and when access can be denied• Explain patient rights to patients, their families, or parents of child patientsWhy take this course?Wherever you work in healthcare, you need to be an advocate for the people you’re looking after, and stay HIPAA compliant. And that’s why it’s vital to understand what you can and can’t do, regarding the rights of patients. This course will identify the rights that patients have, and how to explain them to patients and their families. And it’s got useful advice about handling requests for access to PHI.10 mins | SCORM | Infographic | 2.00 | 31/10/2024 | 31/10/2024 |
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The HIPAA Privacy Rule(HC007) | Working in a healthcare setting means that, every day, you see private information about the people you’re looking after. It’ll often contain sensitive personal information about patients, and their health. And accidental exposure of this can have serious consequences. That’s why the Health Insurance Portability and Accountability Act, or HIPAA, exists.Privacy forms a huge part of HIPAA, and the Privacy Rule is the cornerstone of HIPAA regulations. Anyone working in a HIPAA-covered entity must be compliant. But what does the Privacy Rule include, and how does it apply where you work? This course will explain.By the end of this course, you’ll be able to:• Explain how the Privacy Rule underpins the HIPAA Rules• Describe the HIPAA Privacy Rule• Identify how to apply the HIPAA Privacy Rule in the setting in which you workWhy take this course?Making sure patients’ Protected Health Information (PHI) stays protected at all times is part of your job. To do this effectively, you need a good understanding of the Privacy Rule and how it applies to the job that you do. This course will take an in-depth look at the rule, and what you must do to protect information and stay compliant.15 mins | SCORM | Infographic | 2.50 | 31/10/2024 | 31/10/2024 |
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The HIPAA Security Rule(HC008) | The world of healthcare is fast-paced and ever-changing. And sometimes, finding the right treatment for patients can be a complex process. Thanks to technology, though, getting information to the right people at the right time helps patients get the care they need more quickly. Great… when everything runs smoothly.But using tech to quickly transfer information poses a security risk. And the consequences of security breaches can be severe for patients and businesses. The Health Insurance Portability and Accountability Act (HIPAA) Security Rule exists to protect patients and businesses from harm. And the company you work for must make sure that everything complies with the rule.By the end of this course, you’ll be able to:• Identify the general rules that apply under the HIPAA Security Rule• Explain the HIPAA requirements for Risk Analysis and Management, and safeguards• Describe best-practice advice for implementing the Security Rule effectively in your workplaceWhy take this course?If you’re a manager in a healthcare setting, it’s your responsibility to make sure your workplace remains HIPAA compliant. This course will help you understand the Security Rule, Risk Analysis and Management, and the safeguards you’ll need to stay compliant. It’ll also explain how to implement the Security Rule effectively in your workplace.15 mins | SCORM | Infographic | 2.50 | 31/10/2024 | 31/10/2024 |
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Being a HIPAA-Compliant Employee(HC009) | Working with people when they’re at their most vulnerable is rewarding. But you're responsible for making sure patients are always protected. And it’s vital to follow regulations to make sure this happens. The main regulation you’ll likely deal with is the Health Insurance Portability and Accountability Act, or HIPAA for short.Sometimes it can be difficult to interpret regulations, especially as they’re always changing and evolving. But having a good understanding of them will help you make sure you’re doing the right things to keep people, and their data, safe. So, what does being a HIPAA-compliant employee look like? Well, this course will help.By the end of this course, you’ll be able to:• Explain how the HIPAA rules apply within the organization you work for• Describe how to approach situations where HIPAA rules must be followed, and procedures for permitted use of PHI• List ways to stay up to date with changes to HIPAA rulesWhy take this course?If you work in healthcare, you have a responsibility to work in a way that complies with HIPAA. This course will look at how the HIPAA regulations transfer into your everyday tasks. You’ll learn how to approach different situations to help you follow the rules and protect patients. And it has advice on how to keep up to date with HIPAA legislation, so you can make sure you’re always compliant.15 mins | SCORM | Infographic | 2.50 | 31/10/2024 | 31/10/2024 |
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HIPAA and Cybersecurity(HC010) | The internet holds a wealth of information. You can find almost any information about anything through a quick search. This makes the internet an amazing tool for research, and it’s made healthcare advancements possible in a way like never before. But people don’t always use it with good intentions. If sensitive information gets into the wrong hands, it can cause harm to the patients you care for.In healthcare, you handle a lot of sensitive information about patients and their medical needs. Under HIPAA, the Health Insurance Portability and Accountability Act, Protected Health Information, or PHI, must be guarded carefully by anyone who accesses it. That means making sure that all forms of PHI, including electronic, or ePHI, are protected from cybercrime.By the end of this course, you’ll be able to:• List cybersecurity dangers to PHI and their potential consequences• Explain how HIPAA compliance can be impacted by social media• Describe best practices around computer safety rules to maintain HIPAA complianceWhy take this course?If you work in a HIPAA-covered entity, you must take steps to keep ePHI protected. This course will explain the cyberthreats that PHI can face, as well as the problems social media can cause to HIPAA compliance. And by following the advice in this course, you’ll be able to make sure you stay HIPAA-compliant when dealing with patients’ personal information.10 mins | SCORM | Infographic | 2.00 | 31/10/2024 | 31/10/2024 |
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Foundations of Corporate Finance - Principles and Practice(CF001) | Corporate finance is a complex subject, but in simple terms, it can be described as how a business manages its money and investments. It involves many things, such as how the business raises capital, where a business gets its money from, short- and long-term financial planning, and even how all of a business’s financial transactions are recorded. If you’re just beginning to dip your toe into the world of corporate finance and need help figuring out how it all works, then you’re in the right place. This course will give you the information you need to help you apply the investment, financing, and dividend principles of corporate finance. By the end of this course, you’ll be able to: • Describe practical applications of the investment principle of corporate finance • Describe practical applications of the financing principle of corporate finance • Describe practical applications of the dividend principle of corporate finance Why take this course? This course is for anyone who wants help with the practical application of the foundations of corporate finance. You’ll probably already be familiar with the theory around how a business manages its money and investments, but will want to learn how investment, financing, and dividend principles can be applied in a real-world environment. 10 mins | SCORM | Infographic | 2.00 | 07/02/2025 | 07/02/2025 |
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Mergers, Acquisitions and Restructuring(CF002) | As businesses grow over time, they will often change to suit new purposes and the demands of the marketplace. This might mean changes to the structure of the business, like merging with other businesses, or even buying them outright. Mergers and acquisitions are 2 of the most common forms of corporate restructure. And, no matter the size of the business you work for, they can be complicated. There are many different areas to consider, including strategy, regulatory frameworks, financial analysis, and integration. Thankfully, this course is here to help you understand each step of the journey. By the end of this course, you’ll be able to: • Define mergers, acquisitions, and corporate restructuring • Describe considerations to make for successful mergers and acquisitions • Follow steps to build a merger model Why take this course? This course is for anyone who wishes to know more about mergers, acquisitions, and restructuring. It’ll help you understand the steps and processes involved, what factors might help to facilitate successful business restructuring, and how to build an effective merger model. 10 mins | SCORM | Infographic | 2.00 | 07/02/2025 | 07/02/2025 |
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Capital Structure and Corporate Funding Strategies(CF003) | Building a successful company often means expanding. Get that funding injection, invest, take your business to the next level, and watch your profits grow. If only it were that simple! Any kind of borrowing comes with a risk. And choosing the wrong kind of funding, or not effectively balancing funding sources, can put the future of the company you work for on the line. For people working in finance and management, making smart decisions on financial borrowing is vital. To do that, you need to know what kind of corporate financing is most appropriate. Being aware of the pros and cons of different funding options means you can help to minimize risk. And being able to optimize the balance of your funding sources can help to keep costs low and even increase the value of the company you work for. By the end of this course, you’ll be able to: • Describe and evaluate the 2 main types of corporate finance • List sources of corporate funding, and their advantages and disadvantages • Explain what capital structure is Why take this course? For a business to grow, you often have to raise capital to invest. This course is for those in finance as well as management roles. You’ll be able to discuss the main types of corporate finance and decide which is best for your needs. It’ll give you a greater understanding of different funding sources and their pros and cons. You’ll also be able to talk about capital structure, and how balancing finances well can help to manage risk. 10 mins | SCORM | Infographic | 2.00 | 07/02/2025 | 07/02/2025 |
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Corporate Valuation Methods(CF004) | Businesses are bought and sold all the time, so valuing them must be simple, right? In fact, there are multiple factors to consider, from assets, revenue, and equity to debts, taxes, and liabilities. There’s also a wide range of corporate valuation methods, each with a variety of pros and cons. If you don’t know how to choose the right method or what to keep in mind, your valuation might not be accurate. Knowing what to consider when valuing a business is crucial for achieving a precise assessment. And understanding the different available methods will allow you to choose the most appropriate one. The more informed you are about established corporate valuation methods, the better your chances of producing an accurate valuation. By the end of this course, you’ll be able to: • Explain different methods to value a business • List the advantages and disadvantages of each method • Describe things to consider when valuing a business Why take this course? To deliver reliable corporate valuations, you need to understand the key factors and available methods. This course is for business owners, business directors, and people working in corporate finance roles. You’ll learn how to tailor your approach for each valuation, and how to produce the most accurate results. 10 mins | SCORM | Takeaway Tasks | 2.00 | 07/02/2025 | 07/02/2025 |
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Financial Leadership for Board Members(CF005) | Securing a position on a board of directors is a major professional accomplishment. It also comes with significant responsibilities, including risk oversight and analysis of financial statements. If you’re not sure what the role of a director involves, you might struggle to perform it well. Understanding corporate governance and the role of the board is essential to serving as an effective director. And getting to grips with financial statement analysis and risk oversight will help you build the skills you need to succeed as a board member. The more comprehensive your knowledge of a director’s responsibilities, the more likely you are to deliver sound financial leadership. By the end of this course, you’ll be able to: • Describe the role of the board of directors in corporate governance • List things to look out for when analyzing financial statements • Follow tips to effectively oversee risk Why take this course? To be an effective board member, you need to know how to oversee risk and analyze financial statements. This course is for business owners and business directors with an interest in corporate governance. You’ll learn how to deliver first-class financial leadership that minimizes risk and optimizes company performance. 10 mins | SCORM | Infographic | 2.00 | 07/02/2025 | 07/02/2025 |
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The Circular Economy (for the Employee)(ES006) | It’s your turn to get the mid-morning coffees in the office. You collect up everyone’s disposable cups, toss them in the trash, and head to the coffee machine. All pretty standard, right? But this is just 1 example of how modern life doesn’t support sustainability. Living in an unsustainable way now will have a knock-on effect for future generations. To make sure that the planet is habitable for future generations, everyone needs to help make changes now. But what can you do to help? Well, the circular economy is a sustainability method that everyone can get involved in, both inside and outside of work. It helps you make small changes in the way you reuse and recycle everyday items, so less waste ends up in landfill. By the end of this course, you’ll be able to: • Explain what the circular economy is • Explain the benefits of the circular economy • Follow tips to bring the circular economy into your workplace Why take this course? Wherever you work, small changes can make your workplace and workplace culture more sustainable. This course explains the circular economy and its benefits. And by using the advice in this course, you’ll be able to start using the circular economy in your workplace.10 mins | SCORM | Development Plan | 2.00 | 07/02/2025 | 07/02/2025 |
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Water Conservation(ES007) | It’s a rainy winter’s morning in your workplace. Your mood’s matching the weather: damp and miserable. And to top it all off, the faucet in the staff kitchen is dripping into the metal wash sink again. The otherwise quiet office is filled with the sound of plink… plink… plink… Apart from being irritating, that dripping faucet is wasting water. And that’s something everyone needs to work hard to avoid. Fresh, unpolluted water is one of the world’s most precious commodities. But it’s in short supply, and at crisis point. So, it’s important to make sure there’s enough of it globally. Things like fixing the leaky faucet will help. But even if you’re not a plumber, there are actions you can take that’ll reduce the amount of water you use. This course will show you how. By the end of this course, you’ll be able to: • Explain the purpose and importance of water conservation • Recognize opportunities to reduce water wastage at your workplace • Follow tips to reduce water usage in the workplace Why take this course? Wherever you work, taking steps to help make your workplace more sustainable is crucial for everyone’s future. Conserving water forms part of that. This course looks at the purpose and importance of water conservation. It’s got some useful advice on spotting places where water could be conserved and implementing ways to conserve water where you work. 10 mins | SCORM | Development Plan | 2.00 | 07/02/2025 | 07/02/2025 |
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Techniques for Waste Reduction(ES008) | Have you ever thought about how much waste your business generates in a day? Whatever industry you work in, everything goes in the trash – from industrial waste to the takeout wrappers your employees use on their lunch break. All that waste is having a negative impact on sustainability, and the environment. As a business owner, you’re in the best position to start reversing the trend, by using practical methods to minimize waste generation. And by auditing waste, and creating a greener culture within your business, you’ll encourage employees to follow the same practices at home. But where do you start? Well, this course will answer that. By the end of this course, you’ll be able to: • Follow steps to conduct a waste audit of your business • Describe strategies for managing waste within your business • Follow tips to encourage employees to reduce waste Why take this course? Landfill is a global crisis. Everyone needs to get involved in reversing the impact waste has on sustainability and the environment. For business owners, this course will explain how to conduct a waste audit and implement strategies to help you manage waste effectively. And by following the tips in the course, you’ll be able to encourage employees to reduce the amount of waste they, and the company, produce. 10 mins | SCORM | Development Plan | 2.00 | 07/02/2025 | 07/02/2025 |
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Renewable Energy(ES009) | Energy is such a normal part of life that it’s easy to forget that traditional energy sources aren’t infinite. Think about all the things in your business that rely on power to work. There are vital items, like computers, machinery, and network and phone systems, right down to optional items, like the vending machine in the staff room. Imagine what would happen if, one day, the power just went out… Renewable energy sources can move your business toward becoming fully sustainable and help reduce the business’s carbon footprint. But which renewable energy sources are best, and how can you make them work in your business? Most people have heard about things like solar and wind power. But this course explains a variety of renewable energy sources to help your business go green. By the end of this course, you’ll be able to: • Describe different sources of renewable energy • Explain the positive impacts of switching to renewable energy • Describe ways to implement renewable energy in your business Why take this course? As a business owner, acting on the sustainability of the business and the wider community is vital. This course will explain the different types of renewable energy, and the positive impacts that switching to them can have. And by using the tips from the course, you’ll be able to move your company to more renewable sources of power. 10 mins | SCORM | Development Plan | 2.00 | 07/02/2025 | 07/02/2025 |
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The Role of Biodiversity(ES010) | It’s a day like any other. You grab a quick shower, eat your usual breakfast, and head out to work. It's nice to be outside and breathe the fresh air of the sunny morning. But have you ever thought hard about the food you eat, the water you use, the weather you experience, and even the air you breathe? Or what would happen if none of them were available? All these valuable things exist because of biodiversity. It’s the collective term for the variety of life on earth in every form. Everything in the biodiverse landscape is vital for the survival of all things, including humans, on the planet. But biodiversity is under threat. So, everyone needs to make changes, like creating less plastic waste, to support the future of life on Earth. By the end of this course, you’ll be able to: • Explain the importance of biodiversity • Describe ways to support biodiversity Why take this course? Everyone wants to live in a world that’s clean, healthy, and sustainable for generations to come. The only way to achieve that is to take steps now to protect the biodiversity of the planet. This course explains the importance of biodiversity, and how you, and the business you work for, can help support it. 10 mins | SCORM | Development Plan | 2.00 | 07/02/2025 | 07/02/2025 |
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Environmental Management Systems (EMS)(ES011) | Many organizations are working hard to lessen their impact on the environment. Some are trying to reduce their carbon footprint, while others are considering how to be less wasteful with resources. But, with all there is to understand about environmental impact, it can be difficult to know where to start when it comes to managing it. Implementing an environmental management system, or EMS, will help you set up practices that reduce the company’s negative environmental impact. With an EMS in place, you’ll be able to monitor the company’s environmental impact and see where improvements should be made to the organization's environmental policy. Understanding what an EMS is and how to use one will help you support the organization to control its environmental impact. By the end of this course, you’ll be able to: • Explain what an EMS is • Describe the advantages and disadvantages of implementing an EMS • Follow steps to implement an EMS Why take this course? If you want to learn about the benefits of using an environmental management system, this course is for you. It’s great for those who own their own businesses, senior leaders, and sustainability leads. You’ll learn what an EMS is and the advantages and disadvantages of using one. And you’ll discover what steps you need to take if you want to implement an EMS. 10 mins | SCORM | Development Plan | 2.00 | 07/02/2025 | 07/02/2025 |
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Eco-Friendly Office Practices(ES012) | From lights, to heating, to that all-important coffee machine, a lot goes into running an office and making it comfortable. But these things can use a lot of energy and valuable resources. How can you strike the right balance between protecting the environment and providing the office with what it needs? Employing eco-friendly office practices can help you make a real difference. By changing the way things work around the office, you can dramatically reduce waste, conserve energy, and make your workplace more environmentally-friendly. This’ll help you contribute to the creation of a more sustainable office for you, your colleagues, and the environment. By the end of this course, you’ll be able to: • Follow tips to reduce waste in your workplace • Follow tips to save energy in your workplace • Describe how to encourage your colleagues to be more eco-friendly Why take this course? If you want to understand the best ways to make the office more eco-friendly, this course is right for you. It’s great whether you’re an employer or an employee. You’ll learn the different ways you can reduce workplace waste. You’ll get tips on energy-saving measures you can adopt within your workplace. And you’ll discover ways to encourage your colleagues to become passionate about being eco-friendly. 10 mins | SCORM | Development Plan | 2.00 | 07/02/2025 | 07/02/2025 |
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Green Fleet Management(ES013) | From transporting resources to making on-time deliveries, you need your fleet to always be operational. But, with all these vehicles on the go, the environment can suffer. The fuel a fleet needs to run produces carbon dioxide when it’s burned, leading to more pollution. How can you help run an efficient fleet and make positive changes to reduce any negative impact on the environment? Green fleet management helps you put eco-friendly practices at the forefront of fleet management. By switching to electric vehicles and educating employees on green fleet practices, you’ll make sustainable changes to your fleet. This’ll reduce the organization's carbon footprint and benefit the environment. By the end of this course, you’ll be able to: • List the advantages of implementing green fleet management • Describe strategies for making your fleet more eco-friendly • List and overcome challenges for achieving a greener fleet Why take this course? If you’re a business owner, senior leader, or a fleet manager, this course is right for you. You’ll learn about the many advantages of using green fleet management. You’ll find out about strategies for creating a more eco-friendly fleet. And you’ll know how to overcome challenges you might face when trying to create a greener fleet. 10 mins | SCORM | Development Plan | 2.00 | 07/02/2025 | 07/02/2025 |
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Reducing the Use of Plastics(ES014) | Plastic is a material people have come to rely on. Whether you’re buying a cool drink on a hot day or ordering new stationery for the office, plastic pops up in some surprising places. It’s becoming clear that it’s causing a lot of harm to the environment, which is making businesses and individuals rethink their plastic usage. But because it’s so common, it can be hard to know where to start when it comes to reducing the use of plastics. There are steps you can take to reduce your plastic usage at work. Overusing plastic damages wildlife, nature, and human health. So cutting down on its use can have a positive impact on the environment and human well-being. When you take steps to reduce your plastic usage and support your colleagues to do the same, you're contributing to a healthier and safer world for everyone. By the end of this course, you’ll be able to: • Explain the negative impacts of plastic pollution • Describe ways to encourage your colleagues to reduce their plastic usage • Follow tips to reduce your own plastic usage at work Why take this course? Everyone can benefit from lessening the amount of plastic they use. This course is perfect for those who want to make a positive impact on the environment. You’ll learn about the negative impact of plastic pollution. You’ll find out how to support your colleagues to reduce their plastic usage. And you’ll find out the best tips to limit your own plastic usage at your job.10 mins | SCORM | Development Plan | 2.00 | 07/02/2025 | 07/02/2025 |
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ESG and Sustainability Reporting(ES015) | Climate change, sustainability, green credentials… all buzzwords you might hear when the topic of corporate social responsibility is raised. The pressure on the corporate world to supply disclosures that prove their sustainability commitments is growing. But is it as simple as just disclosing? What should you disclose, and how do you avoid being left behind while other organizations take the initiative? Businesses and corporations need to know how to demonstrate their CSR disclosures in ways that both meet requirements and enhance business. When you know the requirements and implement the right strategy by following a recognized framework, you can attract new stakeholders who value your environmental commitments. You’ll also stay ahead of the pack as regulations tighten. By the end of this course, you’ll be able to: • Explain the 3 pillars of ESG • Follow steps to create ESG goals • Describe metrics used to measure progress towards ESG goals Why take this course? To demonstrate your sustainability credentials, you need to prove your environmental responsibility. This course is for business owners, as well as senior leaders and sustainability leads. You’ll find out about regulations and what CSR reporting involves, understand the benefits of different recognized reporting frameworks, and learn how to put together a strategy that benefits everybody.10 mins | SCORM | Takeaway Tasks | 2.00 | 07/02/2025 | 07/02/2025 |
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Social Connections(WE011) | The best things in life are free. Like your friends and family, for example. Knowing that there’s someone in your life you can trust or turn to in times of trouble is a great comfort. Strong, healthy relationships aren’t only good for the soul; they can have an impact on your physical health, too. Nurturing the positive connections and minimizing any toxic influences in your life can promote a healthy mind and body. So, understanding more about the impacts of your relationships might be more important than you think. This course will help by showing you how to recognize and maintain healthy social connections. By the end of this course, you’ll be able to: • Explain the impact of social connections on mental and physical health • Identify signs of a healthy social relationship • Follow tips to build and maintain new social connections Why take this course? The kind of relationships you have in your life affect your overall well-being. If you’re interested in learning more, this course is for you. You’ll find out how your relationships can have an impact on your health and learn how to tell what’s healthy when it comes to social connections. You’ll get some great tips, too, on how you can make new friends and keep your relationships strong. 10 mins | SCORM | Takeaway Tasks | 2.00 | 07/02/2025 | 07/02/2025 |
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Environmental Well-being(WE012) | The place you’re in physically, influences where you are mentally. If you’ve ever found it hard to focus in a busy, messy environment, it’s not just you. And it’s not just your ability to focus that your environment has an effect on, either. Your surroundings actually play a major role in your physical and mental well-being. The relationship between the environment around you and how you feel is a long-established one. Everything from noise pollution to the view from your window can have a knock-on effect. But luckily, there are things you can do, like reconnecting with nature, that will help protect you against negative environmental impacts on your health. By the end of this course, you’ll be able to: • Explain how your environment can affect your mental and physical health • Follow tips to connect with nature to improve your well-being • Describe the ways sustainability is linked with mental health Why take this course? If you want to understand how your environment can affect you, both mentally and physically, this course is for you. It’ll explain how sustainability is linked to your mental health. And you’ll learn some great tips to help you connect with the world around you and improve your well-being. 10 mins | SCORM | Takeaway Tasks | 2.00 | 07/02/2025 | 07/02/2025 |
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Maintaining Healthy Business Relationships(WE013) | All relationships take work – business relationships perhaps most of all. Whether it’s your boss, your co-workers, or your customers, maintaining a healthy relationship is important for your career. Healthy, positive business connections can potentially open up doors for you and present new opportunities. But it can be difficult to know where to start. Networking with others is a skill that can help you move forward professionally. You’ll have different kinds of business relationships to maintain, such as with employees, co-workers, and vendors. People gravitate toward a person who’s positive and present, so you’ll need to communicate effectively and demonstrate professional behaviors, too. By the end of this course, you’ll be able to: • Define the different types of business relationships • Use tips to communicate effectively within business relationships • Describe professional behaviors to help maintain your relationships Why take this course? If you want to move forward in your career, having and maintaining healthy business relationships is a great start. You’ll need to understand the different kinds of business relationships that there are. And to maintain those relationships once you have them, you’ll need to know the right ways to act and the best language to use. 10 mins | SCORM | Takeaway Tasks | 2.00 | 07/02/2025 | 07/02/2025 |
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Managing Life Transitions(WE014) | Life is constantly changing. Even changes for the good can be unsettling. Things like starting a new job, moving houses, or getting married, for example, have positive and negative impacts. And then there are those things that you can’t plan for. Life can be difficult enough to navigate even when you know what’s coming. So, change can sometimes feel overwhelming. Learning to manage life’s many transitions effectively can help. There are different types of life transitions, such as changing jobs or becoming a parent. Knowing about each one will help you to identify the things you can plan for. You’re not alone; lots of people find change difficult. And this course will help you to protect yourself from the negative fallout that some life transitions can bring. By the end of this course, you’ll be able to: • Describe different types of life transitions • Explain the impact significant life changes can have on your mental health • Follow tips for coping with life transitions Why take this course? If you sometimes have trouble adjusting to changes in life, this course is for you. Planning for transitions you know are coming helps you handle them better when they eventually happen. This course will show you the different kinds of transitions in life and how they can affect your well-being. And for help coping with those transitions, good and bad, you’ll get some useful tips to follow. 10 mins | SCORM | Takeaway Tasks | 2.00 | 07/02/2025 | 07/02/2025 |
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Health Literacy(WE015) | Staying healthy is a priority for all of us. When we’re not healthy, we get ourselves checked out by a doctor. We can make a trip to the emergency room or take the recommended meds. Problem solved, right? Well, not necessarily. What if we don’t know what’s wrong, or understand what we’re being told when decisions have to be made? To stay healthy, we need to stay informed. Asking the right questions means we can make the best decisions for ourselves or loved ones. Preparing for appointments allows us to get the most out of them. For example, knowing what to ask and when. Improving our understanding allows us to manage our health effectively. By the end of this course, you’ll be able to: • Define health literacy and its purpose and impact • Follow steps to ensure you leave medical appointments fully informed • Follow tips to improve your health literacy Why take this course? To stay healthy and deal with health problems, we need to understand information. This course is for anyone who wants to make informed decisions that champion their health needs. You’ll find out why understanding your health is so important, use recommendations to get the most out of your medical appointments, and take steps to improve your own understanding.10 mins | SCORM | Takeaway Tasks | 2.00 | 07/02/2025 | 07/02/2025 |
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Authentic Positivity(WE016) | You want to boost your well-being by maintaining a positive attitude. But it can be challenging to be positive all the time, especially if you disregard your true feelings to try and impress others with your bright outlook on life. How can you make sure you stay true to your authentic feelings and values while displaying a positive attitude? An inauthentic positive attitude can lead to unrealistic expectations from others. That’s why it’s important to express yourself in an authentic way. This can have a positive impact on your well-being and allow you to live your life according to your own beliefs. Promoting authentic positivity will help you make genuine connections and navigate your emotions in a healthy way. By the end of this course, you’ll be able to: • Define authentic positivity and its positive effects • Describe signs of inauthentic positivity to look out for • Follow tips to be more authentic Why take this course? If you want to maintain a positive attitude while staying true to your values and beliefs, this course is for you. It’s vital to live authentically to improve your well-being and gain respect from others. This course will help you understand what authentic positivity is and the impact it can have, along with how to spot inauthentic positivity. You’ll also learn how to be more authentic. 10 mins | SCORM | Takeaway Tasks | 2.00 | 07/02/2025 | 07/02/2025 |
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The Benefits of Volunteering(WE017) | You want to make a difference and give back to a cause that matters to you. But how can you get started and establish a genuine relationship with your community? If you don’t take action for causes that are important to you, you could feel disengaged or detached from movements for social change. One way to improve the lives of people, animals, and the environment is by volunteering. This can have a positive impact on your own mental health. Volunteering can also help you foster social relationships and develop your sense of personal fulfillment. By volunteering, you can improve your well-being while positively benefiting the communities you support. By the end of this course, you’ll be able to: • Describe the personal, professional, and social benefits of volunteering • List common types of volunteering • Follow tips to find a volunteering role that’s right for you Why take this course? Volunteering can create a range of personal, social, and community benefits. If you’re eager to contribute to causes that you care about while supporting your community, then this is the course for you. It’ll help you identify the various types of volunteering you could take part in, along with the benefits. It’ll also guide you through tips to discover the ideal volunteer position for you. 10 mins | SCORM | Takeaway Tasks | 2.00 | 07/02/2025 | 07/02/2025 |
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Creative Expression and Well-being(WE018) | Expressing your feelings can be challenging. You know that effectively managing your emotions will make you feel better. But what else could you do to outwardly express these emotions in a healthy manner? Suppressing them could negatively impact your well-being and your personal growth. Finding healthy ways to process your emotions can have a positive effect on your mental health and help you express your feelings. From art to dance, engaging in creative activities can improve your mental well-being and decrease stress. Reflecting on your emotions using creative expression can help you manage complex feelings and thoughts when words don’t seem enough. By the end of this course, you’ll be able to: • Define creative expression and its positive impact on mental health • Follow tips to find a creative outlet that suits you • Follow tips to build up a habit of creative expression Why take this course? If you want to develop a positive outlet for coping with your emotions, then this course is for you. It'll help you find healthy ways to process your emotions and use creative activities to positively impact your mental health. This course will teach you what creative expression is and how it can benefit your well-being. You’ll also learn how to identify a creative outlet that works for you and pick up some tips to help you maintain the habit of creative expression. 10 mins | SCORM | Takeaway Tasks | 2.00 | 07/02/2025 | 07/02/2025 |
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Managing Anxiety(WE019) | Anxiety is an internal state of excessive worry that can negatively interfere with your daily activities. Worrying about future events or outcomes can make you feel overwhelmed. How can you effectively manage your anxiety, so it doesn’t undermine your daily well-being? The 1st step toward managing your anxiety is understanding what’s causing it. Understanding the cause of anxiety is an ongoing process and it may take time to uncover all of the factors contributing to your anxiety. But it's a crucial first step in treating anxiety effectively. Once you start to understand the root causes you can learn to manage it using coping strategies that can reduce its impact. This'll help you lead a more balanced and fulfilling life and improve your mental health. By the end of this course, you’ll be able to: • Describe what anxiety is and what can cause it • Follow tips for managing anxiety through lifestyle changes • Describe cognitive behavioral techniques for managing anxiety Why take this course? If you’re someone who has persistent feelings of dread or apprehension, then this is the course for you. Managing your anxiety will help you reduce the negative effect it can have on your overall well-being. This course will help you identify what anxiety is and what can cause it. You’ll also learn how to manage your anxiety by making lifestyle changes and applying cognitive behavioral techniques. 10 mins | SCORM | Takeaway Tasks | 2.00 | 07/02/2025 | 07/02/2025 |
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How to Do a Digital Detox(WE020) | You’re working on an important task. But notifications from your phone and other devices keep interrupting you. Constant connectivity can be overwhelming and distracting. You can end up feeling as if you must respond to all notifications immediately. It could even be tempting to scroll through social media instead of focusing on urgent tasks. Engaging in a digital detox can help you disconnect from the constant demands of technology and create healthy boundaries. This’ll help you reduce your reliance on technology and give your mind a rest. Luckily, you can follow tips to support you as you build a healthier relationship with technology and improve your well-being. By the end of this course, you’ll be able to: • Describe the physical and mental impact of a digital detox • Follow tips to set healthy boundaries with technology • Follow tips to reduce social-media usage Why take this course? If you want to limit your screen time and establish healthier boundaries with technology, then this course is for you. A digital detox can help you reduce your stress levels while encouraging you to be more present in your daily life. This course will explain the physical and mental effects of a digital detox. You’ll also learn how to create sensible boundaries with technology and how to limit your use of social media. 10 mins | SCORM | Takeaway Tasks | 2.00 | 07/02/2025 | 07/02/2025 |
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Excel: Statistical Analysis(ITS43) | Working with data can be tedious and involve long-winded calculations, especially when there’s a lot of it. But with Excel, not only can you record and store the data, you can perform some statistical analyses on it. This will give you a much better understanding of the data you’re working with. And it’s often a quick process, taking no more than a couple of minutes. This course will help you use Excel to make the most of your data by carrying out statistical tests. It’ll focus on descriptive statistics, regression, and variance to help you gain greater insights. Each video will cover a specific test, so you can choose exactly what you want to learn at a pace that suits you. This course contains useful information on: • Descriptive statistics including: Average, Median, Standard Deviation, and COUNTIF functions• Regression analysis including: LINEEST and CORREL functions • Variance analysis using the VAR function • Hypothesis testing using the T.TEST function Why take this course? Being able to perform statistical tests on your data in Excel can help you gain greater insights with little effort. This course is ideal for anyone who’s familiar with Excel and wants to use it to get more out of their data. To get the best out of this course, you’ll need access to a computer and Microsoft Excel.15 mins | SCORM | Transcript | 3.00 | 07/02/2025 | 07/02/2025 |
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Excel: Advanced Formulas and Functions (Part 2)(ITS44) | There’s a lot that Excel can do, but it’s not all about clicking buttons. There are hundreds of formulas and functions you can use. But knowing the correct formatting of these is crucial to making them work. And the more you know, the more you can get out of your data and Excel. This course will show you some advanced formulas and functions that you can use in Excel, so you can more easily manipulate your data. It’ll focus on lookups, text strings, and numerical manipulations. Each video will cover a specific formula or function, so you can choose exactly what you want to learn, at a pace that suits you. This course contains useful information on: • Lookups: LOOKUP and XLOOKUP • Lookups: VLOOKUP and HLOOKUP • LEN and LENB functions • Max and Min Offsets • Substitute and Replace functions • Index and Match functions • Text functions including the Left, Right, Mid, Upper, Lower, and Proper functions Why take this course? There are lots of formulas and functions in Excel, and the more you know, the quicker and easier it is to work with your data. This course is perfect for anyone who knows Excel and wants to use it to work with and understand their data more quickly and easily. To get the best out of this course, you’ll need access to a computer and Microsoft Excel.20 mins | SCORM | Transcript | 4.00 | 07/02/2025 | 07/02/2025 |
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Excel: Macros and VBA Programming(ITS45) | It’s fairly universal that anything that can make work quicker and easier is considered a good thing. Macros and VBA (visual basic for applications) let you automate tasks in Excel to save your time and effort. This is especially helpful when you’re working with large amounts of data. This course will show you how to use macros and VBA in Excel to perform functions and automate tasks. It’ll focus on how to get started with them, how to automate basic tasks, analyze data, and create models. Each video will cover a specific function you can perform, so you can choose exactly what you want to learn, at a pace that suits you. This course contains useful information on: • Recording macros in Excel • Editing macros in VBA • Writing simple VBA code • Looping constructs • Conditional statements • Error handling • User-defined functions • Interacting with Excel objects • Debugging and testing macros Why take this course? Most people can benefit from being able to automate tasks and quickly perform functions when working with large amounts of data. This course is ideal for anyone who’s familiar with Excel and wants to use it at a more advanced level to perform certain functions. To get the best out of this course, you’ll need access to a computer and Microsoft Excel. 45 mins | SCORM | Transcript | 9.00 | 07/02/2025 | 07/02/2025 |
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Excel: Data Visualization and Dashboarding(ITS46) | Staring at a spreadsheet full of numbers rarely gives you a good idea of what’s going on. Being able to view the data visually, like in a graph, can make it a lot easier to understand at a glance. Doing this in the same program that captures your data makes the process quicker. This course will show you how to use Excel to visualize your data and create a dashboard. It’ll focus on how to create graphs and charts, and how to take this a step further and create a dashboard. Each video will cover a specific graph or chart, and the dashboard. You can choose exactly what you want to learn, at a pace that suits you. This course contains useful information on: • Basic charts: bar and column • Line and area charts • Pie and doughnut charts • Scatter plots and bubble charts • Combining charts • Advanced chart customization • Creating basic dashboards • Dynamic data visualization using pivot tables and pivot charts • Interactive dashboard with slicers and timelines Why take this course? Being able to quickly get an idea of what data is showing, such as performance, can help any area of a business. This course is ideal for anyone who’s familiar with Excel and wants to visualize their data and create dashboards to communicate what their data shows. To get the best out of this course, you’ll need access to a computer and Microsoft Excel. 15 mins | SCORM | Transcript | 3.00 | 07/02/2025 | 07/02/2025 |
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Excel: Data Validation and Protection(ITS47) | Sometimes, the data we work with is sensitive, and extra precautions need to be taken. This might be in the form of setting rules for the data that’s entered or by restricting access. With Excel, you can do both these things, ensuring your data gives you what you need, but remains protected. This course will show you how to use data validation and how to protect your data. It’ll focus on setting rules and conditions with the data validation tool, and encrypting your workbook with passwords. Each video will cover a specific action you can take, so you can choose exactly what you want to learn, at a pace that suits you. This course contains useful information on: • Data validation • Creating drop-down lists • Conditional formatting for data validation • Protecting worksheets and workbooks• Encrypting workbooks with passwords• Locking and unlocking cells • Using the “allow edit ranges” feature • Adding input messages and error alerts Why take this course? Making sure your data gives you what you need can be useful for anyone, and protecting data is essential when it’s sensitive information. This course is ideal for anyone who’s familiar with Excel and wants to set rules or conditions for their data, or wants to protect it. To get the best out of this course, you’ll need access to a computer and Microsoft Excel. 15 mins | SCORM | Transcript | 3.00 | 07/02/2025 | 07/02/2025 |
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Excel: Data Import and Export(ITS48) | Sometimes, you can start working on one piece of software, and then need to migrate the data to another. Or you might receive data from someone and need to transfer it into the format, tool, or document you’re using. In Excel, you can import and export data in different formats, making it easier to work with. This course will show you how to import and export data in Excel. It’ll focus on how to import and clean data from external sources, and how to export into different formats. Each video will cover a specific action, so you can choose exactly what you want to learn, at a pace that suits you. This course contains useful information on: • Importing data from text files (CSV and TXT) • Importing data from Excel files • Importing data from external data sources (SQL, Access, Web) • Cleaning imported data using the functions: Trim, Clean, Text to Columns, and Remove Duplicates • Exporting data to text files (CSV and TXT) • Exporting data to PDF • Exporting data to other Excel files • Connecting to data sources with ODBC and OLE DB Why take this course? Sometimes, it’s necessary to work with data from elsewhere, or move data somewhere else. This course is ideal for anyone who’s familiar with Excel and wants to successfully import and export data, to make it more versatile. To get the best out of this course, you’ll need access to a computer and Microsoft Excel.20 mins | SCORM | Transcript | 4.00 | 07/02/2025 | 07/02/2025 |
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Excel: Collaboration and Sharing(ITS49) | It’s sometimes necessary to collaborate with others. But it’s impractical to constantly have to update everyone when you’ve made a change, and share the new version. It’s much easier if everyone can have access to the live document, and see changes in real time. There are ways you can do this with Excel spreadsheets. This course will show you how to share and collaborate on your Excel workbooks. It’ll focus on how to use shared spaces, manage and track changes and document versions, and communicate with others within the workbook. Each video will cover a specific action and sharing method, so you can choose exactly what you want to learn, at a pace that suits you. This course contains useful information on: • Sharing workbooks • Co-authoring in Excel • Tracking changes and comments • Version history and document recovery • Inserting and managing comments and notes • Creating and managing shared spaces with OneDrive or SharePoint • Data linking and consolidation • Automated alerts and notifications for changes Why take this course? Being able to easily work together on a workbook can make collaboration significantly easier. This course is ideal for anyone who’s familiar with Excel and wants to share their workbooks with others, and work collaboratively on them in real time. To get the best out of this course, you’ll need access to a computer and Microsoft Excel.20 mins | SCORM | Transcript | 4.00 | 07/02/2025 | 07/02/2025 |
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Excel: Integration with Other Tools(ITS50) | Creating reports or presentations can hit a bit of a roadblock when it comes to including data. Bringing that data in can be a frustrating task. However, this doesn’t need to be the case. You can integrate Excel with other tools, to easily present your data in the way you need. This course will show you how to integrate Excel with other tools. It’ll focus on how to use it with programs like Word and PowerPoint, and connect it to external APIs. Each video will cover a specific tool, so you can choose exactly what you want to learn, at a pace that suits you. This course contains useful information on: • Linking Excel data to Word documents • Embedding Excel data in PowerPoint presentations • Exporting to PDF • Connecting Excel to Microsoft Access • Mail merges • External APIs • Using Power Query to import data from external sources• Linking Excel to Google Sheets for cross-platform collaboration Why take this course? Being able to easily combine your data with content you’ve created in other applications can elevate your work. This course is ideal for anyone who’s familiar with Excel and wants to integrate their work with other tools. To get the best out of this course, you’ll need access to a computer and Microsoft Excel.15 mins | SCORM | Transcript | 3.00 | 07/02/2025 | 07/02/2025 |
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Excel: Scenario Analysis and What-If Analysis(ITS51) | Have you ever worked with data and wondered, “What if this value were different? What would happen?” Well, with Excel’s What-If Analysis tools, like Scenarios, you can find out. What-If Analysis has a wide range of uses and is handy to have as an option, even if you just want to play around with some numbers. You can see what effect it has without messing up your data. This course will show you different ways to perform a What-If Analysis. It’ll focus on Scenarios, Goal Seek, Data Tables, and preparing forecasts. Each video will cover a specific type of analysis, so you can choose exactly what you want to learn, at a pace that suits you. This course contains useful information on: • Using Scenario Manager • The Goal-Seek function • Using one-variable Data Tables • Using two-variable Data Tables • The Solver Add-In • Forecast sheets • Monte Carlo simulation (RAND and RANDBETWEEN functions) Why take this course? It can be helpful to see what effect changing certain values can have on your data, even just to satisfy a curiosity. This course is ideal for anyone who’s familiar with Excel and wants to carry out analyses to explore their data further. To get the best out of this course, you’ll need access to a computer and Microsoft Excel. 20 mins | SCORM | Transcript | 4.00 | 07/02/2025 | 07/02/2025 |
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Excel: Custom Templates and Add-Ins(ITS52) | Working from a blank sheet can be great, but sometimes templates can speed things up. And you can use add-ins to increase the functionality of Excel. These are both options in Excel, but they’ll only help if you use them in the right way. Otherwise, they can just cause confusion or even get in the way. This course will show you how to use templates and add-ins. It’ll focus on creating and using custom templates, what add-ins are, and how to use and manage them. Each video will cover a specific action or topic, so you can choose exactly what you want to learn, at a pace that suits you. This course contains useful information on: • Creating custom templates • Saving and using custom templates • Managing and organizing templates • Installing and enabling add-ins • Using Power Query and Power Pivot add-ins • Creating custom add-ins using VBA • Managing and disabling add-ins • Sharing custom templates and add-ins Why take this course? Using templates and add-ins in the right way can speed up your work and make things easier. This course is ideal for anyone who’s familiar with Excel and wants to take things to the next level by creating and using templates or add-ins for their work. To get the best out of this course, you’ll need access to a computer and Microsoft Excel.15 mins | SCORM | Transcript | 3.00 | 07/02/2025 | 07/02/2025 |
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Negotiation: Foundations and Psychology(CA011) | As someone who leads others, you’re bound to find yourself at the negotiation table at some point. When you do, you’ll need to use your skills to bring the discussion to a mutually agreeable conclusion. But what happens when the person you’re negotiating with struggles to see your point of view or accept a compromise? Whatever stage of your career you’re in, brushing up on your negotiating skills is never a bad thing. Whether you’re proposing a budget increase or closing a sale, effective negotiation is an important skill to cultivate. By looking into the psychology of negotiation and following tips to reach solutions, you can improve your negotiation success rate. By the end of this course, you’ll be able to: • Describe common types and key stages of negotiation • Use basic psychology to better understand the other party in a negotiation • Follow tips to use psychological principles to successfully negotiate Why take this course? If you want to improve your skills and gain more insight into the psychology of negotiation, this course is for you. You’ll come away from it understanding the key stages of negotiation. And you’ll learn more about the basic psychology of negotiation and some tips for better outcomes. 10 mins | SCORM | Development Plan | 2.00 | 07/02/2025 | 07/02/2025 |
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Advanced Negotiation Techniques(CA012) | Have you ever found yourself negotiating with someone who seems unwilling to compromise? It’s not much fun. The most productive negotiations happen when both sides want to find common ground and reach positive solutions. Unfortunately, that dynamic isn’t always present, especially in high-stakes situations. Brushing up on advanced negotiation techniques can help you stay grounded during tough negotiations. Developing skills like anchoring, framing, and creating win-win situations can help you find a mutually agreeable position. They can also help you maintain positive, professional relationships with tricky negotiators. This course will show you how. By the end of this course, you’ll be able to: • Describe key advanced negotiation techniques • Follow tips to deal with difficult negotiators • Apply techniques and psychological principles to negotiate well under pressure Why take this course? If you’ve got a tough negotiation coming up or simply want to improve your skills, this course can help. You’ll find out about advanced negotiation techniques and how to deal with difficult negotiators. You’ll also learn key techniques and psychology principles that’ll help you keep a clear head under pressure. 15 mins | SCORM | Development Plan | 3.00 | 07/02/2025 | 07/02/2025 |
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Persuasion(CA013) | Have you ever found yourself in a meeting, struggling to convey your thoughts effectively? Or maybe you've shared your views only to see them dismissed without real consideration. It’s important to recognize the importance of strong communication skills, particularly when it comes to persuasion. It can be an effective and ethical tool that helps others understand your viewpoint and ideas, so appropriate action can be taken. Persuasion can help you create an open dialogue during challenging conversations or when working with others to achieve a shared goal. Understanding the impact persuasion can have will help you promote collaboration and build stronger professional relationships in a variety of situations. By the end of this course, you’ll be able to: • Define the principles of persuasion • Describe strategies to better persuade others in communication • Follow steps to effectively persuade others Why take this course? To communicate effectively with others in a variety of settings you’ve got to develop persuasive communication skills. This course will help you understand the fundamentals of persuasion and provide you with techniques to help you get your views and message across at work. It'll also walk you through the steps to take when using persuasion, so you can help others understand your point of view. 10 mins | SCORM | Development Plan | 2.00 | 07/02/2025 | 07/02/2025 |
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Cultural Competence(CA014) | Diverse workplaces are wonderful to work in. All those different points of view can help teams to innovate and grow together. And everyone has the right to work somewhere they feel respected and welcome. You need to make sure you communicate in a way that contributes to a positive workplace culture, where everyone feels supported and understood. But how can you make sure you communicate respectfully and sensitively with people from a variety of cultural backgrounds? And how can you recognize any cultural bias present in your own approach? Cultural competence involves developing your awareness of cultural differences, so you can communicate effectively with people from a range of backgrounds. It can help you encourage collaboration, and strengthen relationships with colleagues, external partners, and customers. And it’ll allow you to adapt to different cultural contexts with sensitivity, by challenging your own cultural bias. By the end of this course, you’ll be able to: • Recognize your own cultural biases and their impact on communication • Explain Hofstede’s and Trompenaars’ cultural dimensions • Describe important personal skills for cross-cultural interactions Why take this course? If you’re a team leader, manager, business leader, or executive, this course is for you. It’ll help you recognize your cultural biases, so you can overcome them and communicate effectively with colleagues and customers. It’ll explore cultural dimensions. And it'll introduce you to the skills you need to develop to overcome communication barriers and promote cultural sensitivity in the workplace culture. 10 mins | SCORM | Development Plan | 2.00 | 07/02/2025 | 07/02/2025 |
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Principles of Public Health and Health Promotion(HE006) | When you work in a healthcare setting, you get used to the everyday norm of seeing people when they’re sick. It can feel like everything you do is reactive: people come to you when they’re sick, and you help to make them better. But as well as being reactive, it’s vital that you take a proactive approach to health, too. Public health does this. It’s the science and art of helping people stay healthy, to help prevent disease and threats to health, and prolong life. To correctly promote public health, there are ethical practices and inclusivity principles that you must follow. By the end of this course, you’ll be able to: • List the principles of ethical public health practice • Explain the core elements of health promotion • Describe the key principles of inclusive communication in health promotion Why take this course? Promoting public health is in the best interests of everyone. And, when you work in healthcare, you’re in the ideal position to do that. This course will explain what public health promotion is. It’ll also help you understand the principles of ethical public health practice, and how to make health promotion inclusive. 10 mins | SCORM | Infographic | 2.00 | 10/02/2025 | 10/02/2025 |
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Identifying and Preventing Healthcare Fraud(HE007) | If you work in healthcare, you’re likely doing it because you want to help people. Knowing that your input has made someone feel better is a nice feeling. But sadly, not everyone in healthcare shares that view. Companies or individuals may commit healthcare fraud. Healthcare fraud is big business, with insurance fraud alone estimated to cost around $105 billion annually. It’s a crime that can have serious consequences for patients, as well as severely impacting healthcare businesses. So, everyone working in healthcare needs to be vigilant for the signs of fraud. By the end of this course, you’ll be able to: • Describe common types of healthcare fraud • Explain the consequences of healthcare fraud on patients • List ways in which you can help prevent healthcare fraud Why take this course? Wherever you work in healthcare, you have a duty to help protect patients. As part of that duty, you need to work to prevent fraud. This course explains the common healthcare fraud types, and their consequences on patients. And by following the advice in this course, you’ll be able to spot the warning signs, and help prevent fraud, to keep patients safe. 10 mins | SCORM | Infographic | 2.00 | 10/02/2025 | 10/02/2025 |
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Introduction to Healthcare Informatics(HE008) | Sometimes there are so many things going on that it’s difficult to make decisions about the best care for a patient. But you want to be able to make the best call to treat them. And with so many new and emerging health issues, that can be tough. Well, thanks to advancements, having the right insights to inform the best care is getting easier every day. And healthcare informatics is one of those advancements. It aims to improve care for patients by providing more information to facilitate better decision-making. By the end of this course, you’ll be able to: • Explain what healthcare informatics is • Describe the ways in which healthcare informatics can improve patient care • List common types of healthcare informatics Why take this course? Understanding how to best treat patients is vital for getting good results in healthcare. And, wherever you work, healthcare informatics can help you with that. This course will explain healthcare informatics and the common types of informatics you might need. And it’ll help you understand how using healthcare informatics can improve the care you give to patients. 10 mins | SCORM | Infographic | 2.00 | 10/02/2025 | 10/02/2025 |
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Patient-Centered Care(HE009) | Have you ever heard the saying “variety is the spice of life”? Everything and everyone is different, and that’s what makes life interesting. In healthcare, you might treat people with the same medical conditions. But each person’s experience of those conditions will be unique because of their individual personality. So, each patient you see needs caring for in a way that recognizes this. Seeing the person behind the health condition can become difficult in a busy healthcare setting, though. And that makes patient-centered care practices vital for effective healthcare. By the end of this course, you’ll be able to: • Explain what patient-centered care is, and its purpose • Describe the 8 principles of patient-centered care • Follow tips to contribute to a patient-centered approachWhy take this course? Wherever you work in healthcare, taking a patient-centered approach will help you deliver more effective care to the patients you work with. This course explains patient-centered care, and why it’s important. And by using advice from the course, you’ll be able to help put the 8 principles of patient-centered care into practice at your workplace. 10 mins | SCORM | Infographic | 2.00 | 10/02/2025 | 10/02/2025 |
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Healthcare Quality Improvement(HE010) | Medical advancement is amazing. In the 19th century, it was common for things like tobacco and chloroform to be prescribed as treatments for health complaints. Thanks to research, these substances are now known to be harmful. With new scientific breakthroughs every day, it can be difficult to keep up. But healthcare organizations must consistently achieve good patient outcomes. Healthcare quality improvement provides a way to do this. It involves continuous, systematic actions that help improve patient care, in line with medical and technological advancements. So, what exactly is involved in healthcare quality improvement? And how can you make sure the organization you work for always achieves the best patient outcomes? Well, this course will explain. By the end of this course, you’ll be able to: • Define healthcare quality improvement • Describe the 6 domains of healthcare quality • Follow tips to improve healthcare quality Why take this course? In healthcare management, you need to be able to identify areas where services can improve, implement evidence-based practices, and measure improvements. For new healthcare managers, this course will explain healthcare quality improvement and investigate the 6 domains of healthcare quality. And by following the advice in this course, you’ll be able to start implementing measures to improve healthcare quality where you work.10 mins | SCORM | Takeaway Tasks | 2.00 | 10/02/2025 | 10/02/2025 |
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Structuring Your Product Team(PT011) | How you structure your product team affects much more than who reports to whom. The right team structure empowers team members and enhances collaboration and performance. But how do you know if your current product team structure is the most effective option? And if it’s not, how do you go about changing it? The best structure for your product team will depend on things like business size, industry dynamics, and whether the product is new or established. If you’re thinking of restructuring your team, careful planning and clear communication are key. You can also make the change more manageable for team members by involving them and supporting them through the process. By the end of this course, you’ll be able to: • Describe the 3 most common product team structures • Identify which structure is right for you • Take steps to move your team to a different structure Why take this course? If you’re the head of a product team, this course is for you. You’ll explore 3 common product team structures and learn how to choose the best structure for your team. You’ll also discover how to successfully introduce a new team structure. 10 mins | SCORM | Development Plan | 2.00 | 10/02/2025 | 10/02/2025 |
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Gathering Effective Feedback(PT012) | Understanding how your customers think and feel is key to developing successful products. But how you gather and prioritize customer feedback needs a strategic approach. You don’t want to end up with unhelpful feedback that you can’t base decisions on, or overwhelm the product team with hundreds of urgent changes. To gather feedback effectively, you can use methods such as surveys and A/B testing, but it’s important to use them at the right times. You can then sort the feedback into categories and use scoring systems to work out priorities. When you’re defining the product roadmap, things like feedback loops and balancing long-term and short-term initiatives can help, too. By the end of this course, you’ll be able to: • Identify ways of gathering effective feedback • Take steps to prioritize feedback you receive • Describe how to use feedback in defining product initiatives and the product roadmap Why take this course? As a product manager, getting inside customers’ minds and turning those insights into tangible product enhancements is essential. This course will show you the best methods for collecting effective feedback and how to approach organizing and analyzing the data. You’ll also learn how to use feedback to inspire new ideas and plan future product development. 10 mins | SCORM | Development Plan | 2.00 | 10/02/2025 | 10/02/2025 |
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Growth Product Management(PT013) | Why wouldn't you want to be a growth product manager? Everybody loves growth, right? Well, growth product management isn't always right for a product or business. But when it is, it's like rocket fuel for product success. So, how do you know when it's right for you and how to officially add “growth” to your job title? Growth product managers have a specialist role within product management. They have a laser-sharp focus on metrics like user acquisition, retention, and monetization. Signs that growth product management is the best approach for your product include high churn rates and complex user journeys, for example. And learning how other teams contribute to growth is just 1 way to support your journey to becoming a fully-fledged growth product manager. By the end of this course, you’ll be able to: • Describe the role of a growth product manager • Identify when growth product management is the right approach • Take steps to become a growth product manager Why take this course? If you’re considering growth product management to boost the success of your product or evolve your career, this course is for you. You’ll discover the skills a growth product manager needs and the responsibilities of the role. And you’ll also learn how to recognize when to use growth product management and how to make the role your own. 10 mins | SCORM | Development Plan | 2.00 | 10/02/2025 | 10/02/2025 |
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Feature Product Management(PT014) | As a product manager, you know all about developing products around your customers and increasing product value. But when a product has lots of features, or features that are almost products in themselves, those features may need their own dedicated management. That’s where feature product management comes in. Feature product managers oversee the development, launch, and ongoing success of individual features. They focus on key metrics such as customer satisfaction, adoption rate, and the feature’s impact on business success. Whether feature product management is the best option depends on things like the product’s complexity and life-cycle stage. And, as a product manager, you can develop the skills you’ll need as a feature product manager, in your current role. By the end of this course, you’ll be able to: • Describe the role of a feature product manager • Identify when feature product management is the right approach • Take steps to become a feature product manager Why take this course? If you’re a product manager who’s thinking about creating new roles in your product team or making a career move toward feature product management yourself, this course is for you. You’ll explore what a feature product manager does, when it’s the right approach, and ways to make the role your own.10 mins | SCORM | Takeaway Tasks | 2.00 | 10/02/2025 | 10/02/2025 |
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Technical Product Management(PT015) | Have you ever been working on a project only to keep coming up against technical roadblocks? It’s frustrating, especially when people are looking to you as the product manager to handle the product’s delivery. But what if there were a way to specialize, for a deeper technical understanding of the product and a smoother process? Taking steps to become a technical product manager could be the answer. Technical product managers, or TPMs, are the glue between technical teams and nontechnical stakeholders. As a TPM, you can put more focus on technical implementation, architecture, and the feasibility of each product’s features. This means you can deliver products faster, with fewer issues or technical debt. By the end of this course, you’ll be able to: • Describe the role of a technical product manager • Identify when technical product management is the right approach • Take steps to become a technical product manager Why take this course? If you want to learn more about technical product management or consider it as a career, this course is for you. You’ll learn to spot when technical product management is the right approach during a project. You’ll also find out more about the role of a TPM and how to become one. 15 mins | SCORM | Takeaway Tasks | 3.00 | 10/02/2025 | 10/02/2025 |
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Data-Driven Decision-Making(RU006) | Have you ever found yourself unsure about your next move when preparing to make an important decision at work? Perhaps you weren’t sure how to make a choice that was in the best interests of the company and your colleagues. Or maybe your gut was leading you in a certain direction, but you weren’t confident your hunch was correct. Facing such a situation can be stressful. And making an uninformed choice could undermine performance and progression toward organizational goals. Data-driven decision-making is all about using the right information to guide business choices. Gathering relevant, accurate data can help you make informed choices that support the organization’s goals. Recognizing the potential challenges associated with this approach can help you overcome them. And learning how to clearly explain the relevance of the data insights you gather will help you to guide and inspire others. By the end of this course, you’ll be able to: • Follow steps to make data-driven decisions • Describe key challenges in data-driven decision-making • Follow tips to effectively communicate data insights Why take this course? This course is for leaders, managers, and executives who want to make sound, professional decisions based on data. This course will walk you through the steps to take when making data-driven decisions. It’ll explore key challenges you may encounter when taking this approach. And it’ll introduce you to some tips that’ll help you share data insights with others.10 mins | SCORM | Development Plan | 2.00 | 10/02/2025 | 30/04/2025 |
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