Introduction to Consumer Duty (UK)
Price:
$2.60
Description:
It can be easy to forget that customers don't understand the products you work with as well as you do. If you worked in a shop or supermarket, this might not have such a significant impact on the customer. But in finance, if a customer doesn’t have all the information they need, it can cause serious harm.<br><br>To make sure the customer’s needs are always prioritized, the FCA has introduced Principle 12 – The Consumer Duty. It’s a new principle that’s stricter than the other FCA principles and aims to raise standards across the retail finance industry. It sets out rules you must follow to improve customer care and make good customer outcomes a top priority.<br><br><strong>By the end of this course, you’ll be able to:</strong><br><br>• Explain the cross-cutting rules and how they relate to the 4 outcomes<br>• Describe the 4 outcomes in the Consumer Duty and how to achieve them<br>• Encourage a customer-focused culture in the business you’re in<br><br><strong>Why take this course?</strong><br><br>If you work in the financial sector, following FCA rules when handling regulated products or services is vital. This course covers the Consumer Duty, explaining the 4 outcomes and the cross-cutting rules. It’ll also give you useful advice on putting the Duty into practice, to build a customer-focused culture in the business you work for.<br><br>Disclaimer:<br>Please be aware that the course offered is designed to comply with UK regulations. It is essential to verify that this course meets the specific requirements and standards of your home country. We encourage you to consult with your local authorities for guidance. While this course may not directly fulfill specific requirements in your jurisdiction, it can serve as a valuable resource for additional knowledge and reference.<br><br>10 mins | SCORM | Infographic