Customer Service Teamwork and Collaboration
Price:
$2.50
Description:
“Two heads are better than one”, as the old saying goes. “Teamwork makes the dream work” – that’s a much more recent saying, but it says the same thing. Basically, things are much easier, more efficient, and effective when you work as a team to solve a problem or come up with a great idea.<br><br>Customer service is generally thought of as a very one-on-one experience. A customer tells you their issue, and you try to deal with it the best you can, even if there are difficulties. But it doesn’t have to be like that. Collaboration and teamwork absolutely have a place in customer service and can ensure customers receive top-quality care. This course will tell you everything you need to know about collaborative customer service.<br><br><strong>By the end of this course, you’ll be able to:</strong><br><br>• Follow methods and develop communication strategies to create a collaborative customer service environment<br>• Follow tips/best practice for better communication between customer service and the rest of the company teams<br>• Recognize and develop key skills for teamworking<br><br><strong>Why take this course?</strong><br><br>Collaboration may not seem like an obvious part of customer service, but it’s a very useful tool to ensure customers are dealt with efficiently and effectively. Suitable for those in customer success roles, you’ll learn how to collaborate with others within the customer service team and the benefits that will bring to your customers and your own performance.<br><br>10 mins | SCORM | Takeaway Tasks