How to Say 'No'
Price:
$2.50
Description:
Everyone’s heard the saying, “The customer’s always right.” But that doesn’t mean you should put up with bad behavior or inappropriate demands. You’re trying to serve the needs of your customers. If they say they want something, it’s your job to help, within reason. Learning how to say “no” in a customer service role is important.<br><br>As a leader, you need to protect the professional boundaries for yourself and your team. Saying “no” can feel uncomfortable at times. But don’t worry. There are ways to do so which can help manage expectations, de-escalate situations, and give you the opportunity to provide alternative solutions. This course will show you how.<br><br><strong>By the end of this course, you’ll be able to:</strong><br><br>• Apply tips to proactively manage customer expectations<br>• Describe how to de-escalate difficult situations<br>• Identify alternative solutions to customer requests<br><br><strong>Why take this course?</strong><br><br>Leading a customer service team can be tough. You need to balance the needs of your customers with those of you and your team. Learning to say “no” in the right way is an important part of managing people’s expectations. In this course, you’ll learn some tips to help you handle difficult situations and some best-practice guidelines, so you can master saying “no”.<br><br>10 mins | SCORM | Takeaway Tasks