Leading a Customer Service Team for the First Time
Price:
$2.50
Description:
Transitions can be tricky to deal with. If you’re used to working on the frontline of customer service, suddenly having to lead can feel like a big step. After all, you’ve gone from managing just the customers’ needs, to managing everyone’s needs. Leading a customer service team for the first time requires a new mindset. You still want to give your customers the best service, but the way you do that has changed. Now, things like training teammates, tracking team performance, and coming up with innovative ways to improve your service are your priority. This course will give you a head start on those skills. <b>By the end of this course, you’ll be able to:</b> • Identify the shift in priorities for your new role • Recognize the skills you’ll need to be a successful customer service leader • Follow key steps to make a smooth transition from team member to team leader <b>Why take this course?</b> New roles come with new responsibilities. Whether you’re a team leader, customer representative, customer accounts manager, or customer executive, your mindset has to shift. In this course, you’ll learn how to identify your new priorities, the skills you’ll need to cultivate as a leader, and some steps to help you make a smooth transition. 10 mins | SCORM | Takeaway Tasks