Using Data in Customer Service
Price:
$2.50
Description:
Collecting customer data is pretty standard. This information is useful for helping you understand your customer base, their needs, and how you can make improvements. But with so much information to unravel, interpreting data can feel overwhelming. Where do you even begin? Using data in customer service is important. It’s also easier than you think. This information can be used not only to benefit the customer service team, but also to hone strategies and boost growth across the entire company. And you can follow best-practice guidelines to get the most out of the data. This course will show you how. <b>By the end of this course, you’ll be able to:</b> • Recognize how customer service interactions can provide data insights • Identify key ways that customer service data informs strategy and growth • Follow 5 best-practice guidelines to help you analyze and utilize customer data <b>Why take this course?</b> Getting to grips with customer data can seem daunting, but as a customer service leader, it can be one of your greatest tools. In this course, you’ll find out how customer service interactions can provide data insights. You’ll also learn ways that customer data can inform company strategy and boost growth, and some best-practice guidelines. 10 mins | SCORM | Takeaway Tasks