The Role of The Helpdesk
Price:
$2.50
Description:
Working in customer service can be tricky. You’ve got internal priorities to juggle as well as making sure customers are kept happy. So, wouldn’t it be great if you had a technical helping hand to make sure your customers are never left feeling neglected? With a help desk, you can! A help desk is a tool or platform which allows customer service teams to organize how they respond to customer queries. Help desks support customer service teams by giving technical support to end users, troubleshooting customer issues, and providing swift resolutions. This course will give you an introduction to using them. <b>By the end of this course, you’ll be able to:</b> • Define the role a help desk plays in customer service • Recognize the 6 functions a help desk goes through to offer technical support • Identify key metrics to measure the success of a help desk <b>Why take this course?</b> Help desks are a great way of streamlining your customer service operations and increasing customer satisfaction. If you’re in a customer service role , it’s worth understanding how help desks can help you. In this course you’ll learn about the role of the help desk, how it functions, some key metrics to measure its success, and some best practices to follow. 10 mins | SCORM | Takeaway Tasks