Automating Customer Success Tasks
Price:
$2.50
Description:
Customer success is important, so you need to make sure it’s done in the most efficient way possible. You might already know what your customers’ needs are, but have you ever wondered if there’s a way to meet these needs more quickly? After all, if you make customers work harder than they need to, they might not stick around for very long. When you automate customer success, you use technology to complete tasks that affect your customers. For example, sending them email reminders when it’s time to renew a contract or having self-service tools on your website. This helps speed up customer-related processes and offers your customers an easier time when they’re trying to make the most of a service or product. <b>On this course, you’ll learn to:</b> • Identify what automation tools are available and where they can be used • Explain how to use different automation tools • Use various automation strategies to enhance customer success <b>Why take this course?</b> Automating customer success can create a better customer experience. This course is for customer-success managers, account managers, and anyone working towards enhancing customer success. You’ll learn what automation tool options you have, the best automation methods, and where you can add automation into a business to improve customer success. 10 mins | SCORM | Takeaway Tasks