Privacy Policy

This Privacy Policy explains how we collect, use, and share your personal information when you visit or use our eLearning portal. By using our eLearning portal, you agree to this Privacy Policy and consent to our processing of your personal information as described herein.

What information do we collect?

We collect information that you provide to us when you register, purchase, or access our eLearning courses, such as your name, email address, password, payment information, and course preferences. We also collect information that you generate when you use our eLearning portal, such as your course progress, quiz results, feedback, and interactions with other users. We may also collect information from third-party sources, such as Stripe, that provide payment processing services for our eLearning portal. We may receive information from Stripe, such as your payment method, transaction details, and billing address.

How do we use your information?

We use your information to provide, improve, and personalize our eLearning portal and services. For example, we use your information to:

• Process your payments and deliver your eLearning courses.
• Communicate with you about your account, courses, and updates.
• Provide customer support and respond to your inquiries.
• Analyse and improve our eLearning portal, courses, and marketing.
• Enforce our Terms of Service and prevent fraud and abuse.
• Comply with our legal obligations and protect our rights and interests.

How do we share your information?

We do not sell or rent your personal information to third parties. We may share your information with:

• Our service providers, such as Epignosis, Stripe, that help us operate and maintain our eLearning portal and services.
• Our instructors, who create and deliver the eLearning courses that you purchase or access.
• Other users, if you choose to participate in our online forums, chat rooms, or other interactive features.
• Law enforcement, regulators, or other parties, if we are required to do so by law or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

How do we protect your information?

We take reasonable measures to protect your information from unauthorized access, use, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account password and for any activity that occurs under your account. If you suspect any unauthorized access or use of your account, please contact us immediately.

How do we use cookies and other tracking technologies?

We use cookies and other tracking technologies to collect and store information about your preferences, usage, and interactions with our eLearning portal and services. Cookies are small files that are stored on your device when you visit a website. We use cookies to:

• Remember your login information and preferences.
• Measure and analyse the performance and effectiveness of our eLearning portal and services.
• Deliver relevant and personalized advertising and content.
• Enhance the security and functionality of our eLearning portal and services.

You can manage your cookie preferences in your browser settings. However, if you disable or reject cookies, some features and functionalities of our eLearning portal and services may not work properly.

How do we respect your choices and rights?

You have certain choices and rights regarding your personal information, such as:

• You can access, update, or delete your account information at any time by logging into your account and accessing your profile settings.
• You can opt out of receiving promotional emails from us by following the unsubscribe link in the email or by contacting us.
• You can request a copy of your personal information that we hold or ask us to correct, update, or erase your personal information by contacting us.
• You can object to or restrict our processing of your personal information or withdraw your consent at any time by contacting us.
• You can lodge a complaint with your local data protection authority if you are not satisfied with how we handle your personal information.

Please note that some of these rights may be subject to limitations or exceptions under applicable laws or regulations. We will respond to your requests within a reasonable time frame and in accordance with our legal obligations.

Terms of Service

These Terms of Service govern your access and use of our eLearning portal and services. By using our eLearning portal and services, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service and our Privacy Policy, please do not use our eLearning portal and services.

Eligibility and Registration

You must be at least 18 years old or the age of majority in your jurisdiction, whichever is higher, to use our eLearning portal and services. You must also provide accurate and complete information when you register for an account and keep your account information updated. You are responsible for maintaining the security and confidentiality of your account and password and for any activity that occurs under your account. You must notify us immediately of any unauthorized access or use of your account. We reserve the right to suspend or terminate your account at any time and for any reason, without notice or liability.

eLearning Courses and Content

Our eLearning portal and services allow you to purchase and access eLearning courses and content created and delivered by our content provider and instructors. We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the eLearning courses and content that you purchase or access for your personal and non-commercial purposes only. You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, or publicly perform the eLearning courses and content, or any part thereof, without the express written permission of the respective owners. You may not use the eLearning courses and content for any illegal, unethical, or harmful purposes, or in any way that violates these Terms of Service, our Privacy Policy, or any applicable laws or regulations. We do not guarantee the quality, accuracy, completeness, or suitability of the eLearning courses and content, or that they will meet your expectations or requirements. You are solely responsible for your use of the eLearning courses and content and any consequences thereof.

Payments and Refunds

You agree to pay the fees for the eLearning courses and content that you purchase or access through our eLearning portal and services. We use Stripe, a third-party payment processor, to process your payments. By providing your payment information, you authorize us and Stripe to charge your payment method for the fees. You are responsible for any taxes, fees, or charges that may apply to your payments. We do not store or have access to your payment information. Please refer to Stripe’s privacy policy and terms of service for more information on how they handle your payment information.

Individual Courses once purchased, are non-refundable. Bundled courses that include previously purchased courses are also non-refundable. Please ensure that the cost of bundled courses is advantageous for you before making a purchase.

User Conduct and Content

Our eLearning portal and services may allow you to interact with other users and post, upload, or share user content, such as comments, feedback, reviews, or questions. You are solely responsible for your conduct and user content and any consequences thereof. You agree that you will not:

• Engage in any unlawful, fraudulent, harassing, abusive, or otherwise inappropriate conduct or content.
• Impersonate any person or entity or misrepresent your affiliation or identity.
• Violate any intellectual property rights, privacy rights, or other rights of any person or entity.
• Interfere with or disrupt the operation or security of our eLearning portal and services or any networks or systems connected to them.
• Attempt to access, use, or modify any unauthorized or restricted areas of our eLearning portal and services or any data or information therein.
• Transmit or introduce any viruses, malware, or other harmful or malicious code or content.
• Use any automated means, such as bots, scripts, or scrapers, to access, use, or collect data or information from our eLearning portal and services.

We do not endorse, monitor, or control any user conduct or content and we are not responsible or liable for them. We reserve the right, but not the obligation, to review, edit, remove, or take any action regarding any user conduct or content that we deem, in our sole discretion, to violate these Terms of Service, our Privacy Policy, or any applicable laws or regulations, or to protect our rights, property, or safety, or the rights, property, or safety of others.

Intellectual Property Rights

We and our licensors own all rights, title, and interest in and to our eLearning portal and services and all related content, materials, and trademarks, including, but not limited to, our name, logo, design, text, graphics, images, software, and code. Nothing in these Terms of Service grants you any right, title, or interest in or to our eLearning portal and services or any related content, materials, and trademarks, except as expressly stated herein. You agree to respect and not to infringe or violate any intellectual property rights, privacy rights, or other rights of us or our licensors or any third parties.

Disclaimer of Warranties

Our eLearning portal and services are provided “as is” and “as available” without any warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy. We do not warrant that our eLearning portal and services will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that they will meet your expectations or requirements. You use our eLearning portal and services at your own risk and discretion, and you are solely responsible for any damages or losses that may result from your use of them.

Limitation of Liability

To the fullest extent permitted by law, we and our affiliates, directors, officers, employees, agents, and licensors will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or in connection with your use of or inability to use our eLearning portal and services, or any eLearning courses and content, or any user conduct or content, or any other matter relating to these Terms of Service or our Privacy Policy, even if we have been advised of the possibility of such damages. In no event will our total liability to you for all claims arising out of or in connection with these Terms of Service or our Privacy Policy exceed the amount of fees that you have paid to us for the eLearning courses and content that you have purchased or accessed through our eLearning portal and services in the 12 months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless us and our affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees, including reasonable attorneys’ fees, arising out of or in connection with your use of or inability to use our eLearning portal and services, or any eLearning courses and content, or any user conduct or content, or your violation of these Terms of Service, our Privacy Policy, or any applicable laws or regulations, or any rights of any third parties.

Modifications and Termination

We reserve the right to modify or discontinue, temporarily or permanently, our eLearning portal and services or any part thereof, with or without notice, at any time and for any reason, without any liability to you or any third party. We also reserve the right to modify or update these Terms of Service and our Privacy Policy at any time and for any reason, by posting the revised versions on our eLearning portal and services. Your continued use of our eLearning portal and services after the posting of the revised versions constitutes your acceptance of the changes. You should review these Terms of Service and our Privacy Policy periodically to ensure that you are aware of the current terms and conditions. We may also terminate or suspend your access to or use of our eLearning portal and services or any part thereof, with or without notice, at any time and for any reason, without any liability to you or any third party. Any provisions of these Terms of Service and our Privacy Policy that by their nature should survive the termination of your access to or use of our eLearning portal and services will survive such termination.

Governing Law and Dispute Resolution

These Terms of Service and our Privacy Policy and any disputes arising out of or in connection with them will be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of laws principles. Any legal action or proceeding relating to these Terms of Service and our Privacy Policy or your use of our eLearning portal and services will be brought exclusively in the federal or state courts located in Malaysia, and you consent to the personal jurisdiction and venue of such courts.

General Provisions

These Terms of Service and our Privacy Policy constitute the entire agreement between you and us regarding your use of our eLearning portal and services and supersede any prior or contemporaneous agreements, communications, or understandings, whether written or oral, on the same subject matter. If any provision of these Terms of Service or our Privacy Policy is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision will be modified to the extent necessary to make it enforceable, or if not possible, will be severed from these Terms of Service or our Privacy Policy, and the remaining provisions will remain in full force and effect. Our failure or delay to exercise or enforce any right or provision of these Terms of Service or our Privacy Policy will not constitute a waiver of such right or provision. You may not assign or transfer any of your rights or obligations under these Terms of Service or our Privacy Policy without our prior written consent. We may assign or transfer any of our rights or obligations under these Terms of Service or our Privacy Policy without your consent and without notice.

Contact Us

If you have any questions, comments, or concerns about these Terms of Service or our Privacy Policy, or if you need any assistance with our eLearning portal and services, please contact us at support@fame-meta.com.